120
121
GUARANTEE
Over and above the statutory warranty we give a vol-
untary guarantee of altogether 6 years on frames and
forks of racing and triathlon machines.
This guarantee runs from the date of purchase and
only applies to claims made by the initial buyer. It
does not cover paint damage. We reserve ourselves
the right to repair defective frames or forks or to re-
place them with the relevant successor model. These
issues can be claimed under guarantee only. Addi-
tional costs, such as assembly and transport costs
etc., shall not be borne by us.
The guarantee does not cover damage caused by
improper or other than the intended use, such as
neglect (poor care and maintenance), crashes, over-
loading or resulting from changes made to the frame
or fork or from the mounting or remounting of addi-
tional components. Damage resulting from jumps or
other types of overstress are likewise not covered by
the guarantee.
WARRANTY AND GUARANTEE
Six-year guarantee
Canyon road, time trial, triathlon or track
bikes are high-end sports equipment, rep-
resenting lightweight construction as pinnacle of
engineering. Also be a professional when it comes
to handling of the material. Misuse, unprofession-
al assembly or insufficient servicing can render
the racing machine unsafe. Risk of an accident!
CRASH REPLACEMENT
In the event of an accident or severe crash, the high
forces exerted on the frame and the fork can lead to
structural failure during subsequent use. With our
Crash Replacement (CR) program we offer you the
opportunity to replace your damaged Canyon frame
at a greatly reduced cost. This offer is valid up to
three years after the date of purchase. You’ll receive
the same or a similar frame from our current product
range (without add-on parts such as seat post, front
derailleur or stem).
The CR-service is limited to the original owner and
to damages that compromise the functionality of the
bike. We reserve the right to suspend this service if
we detect that the damage has been caused unrea-
sonably.
In order to claim the CR-service, please contact our
service hotline by phone at +44 (0) 20 8501 2582 or
by email.
For more details visit our website at
www.canyon.com
i
For more information about the use, read
chapter
“Intended use”
.
CRASH REPLACEMENT
Crash Replacement – damaged Canyon frames are replaced at re-
duced prices
