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Printer Suddenly Stopped Working for Some Reason

First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with
your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair
network status.

Select the link below to download IJ Network Device Setup Utility and install it.

Checking Printer Connection Status Using IJ Network Device Setup Utility

See below for starting up IJ Network Device Setup Utility.

•

For Windows:

Starting Up IJ Network Device Setup Utility

•

For macOS:

Starting Up IJ Network Device Setup Utility

If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check the following
items.

Cannot Connect to a Printer after Network Configuration Changes
Cannot Connect to a Printer via Wireless LAN (Wi-Fi)
Cannot Connect to a Printer through Wireless Direct
Cannot Print through Network

Cannot Connect to a Printer after Network Configuration Changes

It may take a while for the computer to obtain an IP address, or you may need to restart your computer.

Make sure the computer has obtained a valid IP address, and try again to find the printer.

Cannot Connect to a Printer via Wireless LAN (Wi-Fi)

Check1

Check the power status of printer, network devices (e.g. wireless router), and

smartphone/tablet.

• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP

update interval, energy saving mode, etc.) or to update the wireless router firmware.

For details, contact the manufacturer of your wireless router.

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Summary of Contents for TS3440

Page 1: ...TS3400 series Online Manual English ...

Page 2: ...vice Setup Utility macOS 44 IJ Network Device Setup Utility 45 Starting Up IJ Network Device Setup Utility 46 Diagnosing and Repairing Network Settings 47 List of Models Which Does Not Support Diagnosis and Repair Function 48 Handling Paper Originals FINE Cartridges etc 49 Loading Paper 50 Loading Plain Paper Photo Paper 51 Loading Originals 56 Loading Originals on Platen 57 Supported Originals 60...

Page 3: ...Bottom Plate Cleaning 88 Overview 90 Safety 91 Safety Precautions 92 Regulatory Information 95 WEEE EU EEA 96 Handling Precautions 107 Legal Restrictions on Scanning Copying 108 Printer Handling Precautions 109 Transporting Your Printer 110 When Repairing Lending or Disposing of the Printer 111 Keeping Print Quality High 112 Main Components and Their Use 113 Main Components 114 Front View 115 Rear...

Page 4: ...per Load Limit 143 Unsupported Media Types 145 Handling Paper 146 Printing 147 Printing from Computer 148 Printing from Application Software macOS AirPrint 149 Printing 150 Printing on Postcards 153 Adding Printer 154 How to Open Printer Settings Screen 155 Displaying the Printing Status Screen 156 Deleting the Undesired Print Job 157 Removing Printer That Is No Longer Required from List of Printe...

Page 5: ...i Fi 194 Network Connection Problems 196 Printer Suddenly Stopped Working for Some Reason 197 Network Key Password Unknown 201 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 203 Other Network Problems 205 Checking Network Information 206 Restoring to Factory Defaults 209 Problems while Printing Scanning from Smartphone Tablet 210 Cannot Print Scan from Smartphone...

Page 6: ...42 Installation and Download Problems 243 Failed to MP Drivers Installation Windows 244 Updating MP Drivers in Network Environment Windows 245 Errors and Messages 246 When Error Occurred 247 Message Support Code Appears 254 List of Support Code for Error 256 What to Do When Paper Is Jammed 258 1300 259 Paper Is Jammed inside Printer 261 1000 264 1200 266 1203 267 1401 268 1430 269 1485 270 1682 27...

Page 7: ...2114 277 2900 278 2901 279 4102 280 4103 281 5011 282 5012 283 5100 284 5200 285 5B00 286 6000 287 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 12: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 13: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 14: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 15: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 16: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 28: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 29: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 30: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 31: ... the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then connec...

Page 32: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 33: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 33 ...

Page 34: ...ing 15 min Enable disable Bonjour Enable Service name Canon TS3400 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default Network name SSID XXXXXX TS3400series Password Printer serial number Wi Fi security WPA2 PSK AE...

Page 35: ...he correct printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC addres...

Page 36: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 36 ...

Page 37: ...tting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enable Disab...

Page 38: ...al prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX...

Page 39: ...on Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 3 14 Link L...

Page 40: ...utomatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specification 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx...

Page 41: ...screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Press and hold Wireless connect button for 3 seconds Indication of LCD 3 Perform operations following instructions on your computer smartphone tablet For macOS See Ch...

Page 42: ...ect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Press the Wireless select button The icon appears on the LCD The Wireless Direct is enabled and a device can be connected to the printer wirelessly Note...

Page 43: ... password on smartphone tablet computer Your device is connected to the printer Note You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer You can print from your smartphone or t...

Page 44: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 44 ...

Page 45: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 45 ...

Page 46: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 46 ...

Page 47: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 48: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 48 ...

Page 49: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 49 ...

Page 50: ...Loading Paper Loading Plain Paper Photo Paper 50 ...

Page 51: ...r WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite...

Page 52: ...3 Pull out the paper output tray B and the output tray extension C 4 Open paper guide D 5 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 52 ...

Page 53: ... the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 53 ...

Page 54: ...he paper loaded on the rear tray and press OK button I Note There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image 54 ...

Page 55: ...orrect printing this printer has a function that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance with the rear tray paper size setting When this function is enabled an error code is displayed if these settings do not match to prevent incorrect printing When the error code is displayed check and correct ...

Page 56: ...Loading Originals Loading Originals on Platen Supported Originals 56 ...

Page 57: ...Loading Originals on Platen 1 Open the document cover A 2 Load original WITH SIDE TO SCAN FACING DOWN on platen Supported Originals Align the corner of the original with the alignment mark 57 ...

Page 58: ...function or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area B 0 04 in 1 mm from the edges of the platen glass 3 Close the document cover gently 58 ...

Page 59: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 59 ...

Page 60: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 60 ...

Page 61: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 61 ...

Page 62: ...ately Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartridg...

Page 63: ...eplacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer 4 Remove the empty FINE cartridge 1 Push down the ink cartridge lock lever E of the empty FINE cartridge until it clicks 63 ...

Page 64: ...2 Remove the FINE cartridge F 5 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape G gently 64 ...

Page 65: ...into the FINE cartridge holder all the way until it touches the back The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 2 Push up the ink cartridge lock lever until it clicks The FINE cartridge will...

Page 66: ... installed correctly 7 Close the cover Note If the error code appears on the LCD after the cover is closed take appropriate action When Error Occurred 8 Adjust the print head position After replacing the FINE cartridge align the print head 66 ...

Page 67: ... code is displayed on the LCD Check the error code and take appropriate action When Error Occurred In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting print quality may not be satisfactory if printing is...

Page 68: ...ity The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when print...

Page 69: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 69 ...

Page 70: ...cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 P...

Page 71: ...performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cartr...

Page 72: ... Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position 72 ...

Page 73: ... You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button until 1 appears on the LCD 4 Press the Black button or the Color button The nozzle check pattern will be printed Do not perform any other operations until the printer completes the...

Page 74: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 74 ...

Page 75: ... Press the Setup button until 2 appears on the LCD 3 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition prin...

Page 76: ...e print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes 4 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply...

Page 77: ...w You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button until 4 appears on the LCD 4 Press the Black button or the Color button The print head alignment sheet will be printed Important Do not touch any printed part on the print head al...

Page 78: ... the ON lamp lights after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the OK button to release the error then take appropriate action When Error Occurred Note...

Page 79: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 79 ...

Page 80: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 81: ... there has it been peeled off completely Any remaining tape will hinder ink output Did you install the inks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleanin...

Page 82: ...ning Click Yes Print head Deep Cleaning starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supp...

Page 83: ...appears 3 Load paper in printer Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the cover while printing is in progress otherwise printing will stop Note You can print and c...

Page 84: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct FINE cartridge for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 84...

Page 85: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 85 ...

Page 86: ...4 Clean the paper feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray Loading Plain Paper Photo Paper 2 Press the Black button or the Color button The printer starts cleaning The cleaning will be complete when the paper is ejected 5 Press the Stop button If th...

Page 87: ...g the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 87 ...

Page 88: ... regularly You need to prepare a sheet of A4 or Letter sized plain paper Be sure to use a new piece of paper 1 Check that printer is turned on 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you 3 Pull out the paper output tray A and the output tray extension B...

Page 89: ...ed paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unpl...

Page 90: ...r Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 90 ...

Page 91: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 91 ...

Page 92: ...nts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pullin...

Page 93: ...y it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do not place the printer...

Page 94: ...ips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass...

Page 95: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 95 ...

Page 96: ...sche Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch ...

Page 97: ...n geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische ...

Page 98: ...ació sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per ...

Page 99: ...rodutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i o...

Page 100: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 101: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 102: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 103: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 104: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 105: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 106: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 106 ...

Page 107: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 107 ...

Page 108: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 109: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 109 ...

Page 110: ...en a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer u...

Page 111: ...e stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button until 18 appears on the LCD 2 Press the Black button or the Color button 111 ...

Page 112: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 113: ...Main Components and Their Use Main Components Power Supply Indication of LCD 113 ...

Page 114: ...Main Components Front View Rear View Inside View Operation Panel 114 ...

Page 115: ...oad paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper E Cover Open to replace the FINE cartridge or remove jammed paper inside the printer F Paper Output Tray Printed paper is ejected Pull out it before printing G Output Tray Extension Extend to support ejected paper 115 ...

Page 116: ...H Operation Panel Use to change the settings of the printer or to operate it Operation Panel I Platen Load an original here 116 ...

Page 117: ...ied power cord B USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 117 ...

Page 118: ...idge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts D may be splattered with ink This does not affect the performance of the printer Do not touch the parts D The printer may not print properly if y...

Page 119: ...irect or enable disable them Each time you press the Wireless select button the setting switches Indication of LCD D Wireless connect button Start the Wi Fi setup E Information button Starts printing network settings information F Setup button Select a menu to perform printer maintenance and to change printer settings Pressing this button repeatedly switches the segment display on the LCD G Alarm ...

Page 120: ...f paper size setting This button is also used to resolve an error L Stop button Cancels operations You can press this button to cancel a print copy or scan job in progress M Black button Starts black white copying You can also press this button to finalize your selection for the setting item or to resolve an error N Color button Starts color copying You can also press this button to finalize your ...

Page 121: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 121 ...

Page 122: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation 122 ...

Page 123: ...e LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press ...

Page 124: ... set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 124 ...

Page 125: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 125 ...

Page 126: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 126 ...

Page 127: ...differs depending on the network of use or the network status Signal strength 81 or more You can use the printer over a Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur...

Page 128: ... Paper Select button This icon does not appear if the paper mismatch detection function is disable E Paper size Displays the current paper size The paper size also flashes while you select the paper size after pressing the Paper Select button F Setup Appears by pressing the Setup button During this icon select a menu to perform printer maintenance and to change printer settings 128 ...

Page 129: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 129 ...

Page 130: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 130 ...

Page 131: ...n function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 132: ... the paper settings set in the Print dialog differs from the paper information configured on the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as the value decreases If the paper gets stained because the next page is ejected before the ink on the pri...

Page 133: ...Changing Settings from Operation Panel Setting Items on Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings 133 ...

Page 134: ...head alignment value 7 Roller cleaning 8 Bottom plate cleaning 9 Running WPS PIN code method 10 Resetting LAN settings 11 Quiet setting 12 Auto power off setting 13 Auto power on setting 14 Detecting paper setting mismatch 15 IPv6 setting 16 Wi Fi pairing settings 17 Resetting all settings Press the Color button to enable the function or press the Black button to disable the function 134 ...

Page 135: ...LCD 3 Press the Color button To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform operations from the operation panel of the ...

Page 136: ...re below to initialize the printer settings 1 Check that printer is turned on 2 Press the Setup button until 17 appears on the LCD 3 Press the Black button or the Color button All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot se...

Page 137: ...emperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased...

Page 138: ...width and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements w...

Page 139: ...0 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 139 ...

Page 140: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 140 ...

Page 141: ...r is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Paper ...

Page 142: ...ge sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm L 89x127mm 2L 127x178mm Square 5 Hagaki Special sizes Minimum size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 ...

Page 143: ...r Paper SAT213 Approx 50 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 1 Photo Paper Glossy GP 701 1 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 1 5 x7 13x18cm 2L 127x178mm Square 5 10 sheets KG 4 x6 10x15 L 89x127mm Hagaki 20 sheets Paper for making original goods Media Name Model No Rear Tray Photo Stickers 16 stickers per sheet ...

Page 144: ... paper or less Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 10 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper including recycled paper Approx 10 sheets When continuing printing with paper other than the ab...

Page 145: ... Damp paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as label seal Paper decorated with glitter etc 145...

Page 146: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 147: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 147 ...

Page 148: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 148 ...

Page 149: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 149 ...

Page 150: ...be connected by one of the following methods Connected to the same network over a LAN Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer Configure the set paper size in Paper Select button on the printer The paper type will be set automatically according to the...

Page 151: ...ize to the appropriate size as well as Paper Type from Media Quality of the pop up menu Important An error may occur if the paper size set in the print dialog is different from the paper size configured on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed 151 ...

Page 152: ...te It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the applicatio...

Page 153: ... Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Paper Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached You will get cleaner printing if you print the message side first and then print the address...

Page 154: ...nter is automatically added The below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is conne...

Page 155: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 155 ...

Page 156: ...me of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will appear on the printing progress confirmation screen The ...

Page 157: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 157 ...

Page 158: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 1...

Page 159: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 159 ...

Page 160: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 160 ...

Page 161: ...ctBridge Wi Fi compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depending on the paper size specified on the LCD Paper size Media type A4 LTR LGL B5 A5 Plain paper KG 4 x6 10x15cm L 2L 5 x7 13x18cm 5 x5 13x13cm Photo paper Hide Other After loading paper When you load paper o...

Page 162: ...inting an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting Press the Color button or the Black button For example when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD the printer starts printing with A5 on the paper loaded 162 ...

Page 163: ...rtphone or the tablet The error code which prevents misprinting is enabled by default To change the setting 1 Press the Setup button until 14 appears on the LCD 2 Press the Black button or the Color button Press the Color button to enable the error code display or the Black button to disable the error code display When you print from Windows The error code which prevents misprinting is disabled by...

Page 164: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 164 ...

Page 165: ...ing Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or remov...

Page 166: ...original is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is given priority over print speed Press the Color or Black button for less than 2 seconds in step 4 Draft mode The print speed is given priority over quality Press and hold down the Color or Black button for 2 or m...

Page 167: ...display on the LCD flashes When the segment display changes from flashing to lit the printer starts copying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you prev...

Page 168: ...LCD When Error Occurred Note The original is copied automatically by reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with missing the top and bottom edges or the left and right edges 168 ...

Page 169: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 169 ...

Page 170: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 170 ...

Page 171: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 171 ...

Page 172: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 173: ...Note To set the applications to integrate with see Settings Dialog 173 ...

Page 174: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 175: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 175 ...

Page 176: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 177: ...Scanning Tips Positioning Originals Scanning from Computer 177 ...

Page 178: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 179: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 180: ...an facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 180 ...

Page 181: ...ign it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed 181 ...

Page 182: ...he upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 182 ...

Page 183: ...allation Windows Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out W...

Page 184: ... Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages macOS ScanGear Scanner Driver Error Messages...

Page 185: ...r Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknow...

Page 186: ...ot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of W...

Page 187: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 187 ...

Page 188: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 188 ...

Page 189: ...i Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status Are printer and network devices router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 Check if network devices such as router are turned on If network devices are not turned on...

Page 190: ...is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reconsider the locations of the wireless router and the printer Checking the location of wireless router After checking the wireless router setting make sure the printer is not placed too far away from the ...

Page 191: ...e Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Once revised try to set up from the beginning 191 ...

Page 192: ...r and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB ...

Page 193: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 193 ...

Page 194: ...yed press the Wireless select button to enable Wi Fi If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to connect are correct Check2 Make sure printer setup is complete on the computer If it is not click here and perform setup Check3 Make sure printer and wireless router network settings match Make sure the network se...

Page 195: ...radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD Indication of LCD Check6 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional suppo...

Page 196: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 196 ...

Page 197: ... to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP addre...

Page 198: ... wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be imped...

Page 199: ...ss Direct Check1 Check printer settings Make sure the icon is displayed on the LCD If not press the Wireless select button to enable Wireless Direct Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Make sure printer is selected as connection for device e g smartphone or tablet Select th...

Page 200: ... computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers is not installed install it Windows Click here and install the MP Drivers Check3 Make sure wireless router does not restrict which computers and printer can access it For more on connecting to and set...

Page 201: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 202: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 203: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 204: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 205: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 205 ...

Page 206: ...n Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For ma...

Page 207: ...e For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network address to ping 5 Click Ping XXX XXX XXX XXX is the IP address of the ta...

Page 208: ...ot taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network setting information of the printer Printing Network Settings 208 ...

Page 209: ...ing scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Press the Setup button until 10 appears on the LCD and press the Black button or the Color button The network settings are initialized 209 ...

Page 210: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 210 ...

Page 211: ...the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s ins...

Page 212: ...t to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessar...

Page 213: ...ect specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network setting information of the printer Printing Network Settings Check5 Have you entered the proper passwo...

Page 214: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 214 ...

Page 215: ...There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Check...

Page 216: ... Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large data file it takes a long time to start printing If the printer does not start printing after a certain period of ...

Page 217: ...INE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properly close the cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 P...

Page 218: ... deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If problem is not resolved after performing pri...

Page 219: ... than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Type...

Page 220: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 220 ...

Page 221: ...d for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on Photo Paper Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi...

Page 222: ...Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To avoid di...

Page 223: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 223 ...

Page 224: ...rely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirmin...

Page 225: ...ly If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If problem is not resolved after performing print he...

Page 226: ...erly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Reprint from the computer if you can reprint from it 226 ...

Page 227: ...head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Windows Clean the print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for mor...

Page 228: ...the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properl...

Page 229: ...are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the print r...

Page 230: ... are using the right paper for what you are printing Supported Media Types Check3 Correct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper If the paper corners curl more than 0 1 in 3 mm A in height the paper may smudge or may not feed properly Follow the instru...

Page 231: ... result B Print side We recommend feeding paper that has been curled outward one sheet at a time Check4 If brightness is set low increase brightness setting and try printing again Windows If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Adjusting Brightness Check5 Is platen glass dirty Clean the platen glass C...

Page 232: ...the correct paper size Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select ...

Page 233: ...lts Are Unsatisfactory Note The direction of the vertical line A pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larg...

Page 234: ...Scanning Problems macOS Scanning Problems 234 ...

Page 235: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 235 ...

Page 236: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 237: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 237 ...

Page 238: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 238 ...

Page 239: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 239 ...

Page 240: ...ng to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 2 Select Auto Power 3 ...

Page 241: ...peed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your...

Page 242: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 242 ...

Page 243: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 243 ...

Page 244: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 245: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 245 ...

Page 246: ...Errors and Messages When Error Occurred Message Support Code Appears 246 ...

Page 247: ...ayed When a Support Code and a Message are displayed on the Computer Screen Windows Take the appropriate action described in the message For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears When an Error Code is displayed on the Printer s LCD The error code appears on t...

Page 248: ...ructions on the computer screen E03 1203 1300 Cover is opened during printing Paper is jammed when feeding paper from rear tray If the cover is open 1203 If paper is jammed 1300 E04 168A FINE cartridge is not installed 168A E05 1401 1403 1430 1485 Ink cartridge cannot be recognized Check the following if the color FINE cartridge is installed on the left side properly if the black FINE cartridge is...

Page 249: ...the printer s OK button to resolve the er ror If you are performing setup with WPS 1 Check the security settings and perform setup again 2 Perform setup using another setup meth od E32 Cannot find a wireless router during setup Press the printer s OK button to resolve the er ror Perform Wi Fi setup again E33 Cannot connect because multiple wireless routers are connecting to the printer Press the p...

Page 250: ...A E45 Cannot connect to network Press the printer s OK button to resolve the er ror Check the LAN connection and network set tings Connection may be successful after a while E46 Cannot connect to Internet Press the printer s OK button to resolve the er ror Check the wireless router settings E47 Cannot connect to server Press the printer s OK button to resolve the er ror and perform operations agai...

Page 251: ... copy ing E59 2114 Paper size settings at printer driver do not match the paper size registered in the printer 2114 E61 3412 Scanning original has failed 3412 E62 Unexpected error occurred while scanning is in progress Press the printer s OK button to resolve the er ror Change settings and perform operations again E63 Reached the upper limit of pages which can be saved Press the printer s OK butto...

Page 252: ... 5B12 5B13 5B14 5B15 P06 P08 P09 P20 P22 P26 P27 P28 P29 P34 5011 5012 5050 5200 5205 5206 6500 6800 6801 6900 6901 6902 6910 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 Printer error has occurred Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a r...

Page 253: ...6D01 P10 7500 7600 7700 7800 B20B An error requiring a repair has occurred Turn off the printer and unplug it Contact your nearest Canon service center to request a repair 253 ...

Page 254: ... lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printi...

Page 255: ...ssages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer ...

Page 256: ...ars on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 15A2 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ 3412 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4100 4102 4103 4104 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 6902 6910 6930...

Page 257: ... 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 257 ...

Page 258: ... the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 258 ...

Page 259: ...Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 260: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 260 ...

Page 261: ...printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off the printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE ca...

Page 262: ... cartridge holder hold the FINE cartridge holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 262 ...

Page 263: ...cover 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for ...

Page 264: ...hoto Paper Align the paper guides of the rear tray with both edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button No Paper during Printer Setup Load one or more sheets of A4 or Letter size plain paper in the rear tray Note After loading the paper align the paper guides of the rear tray wit...

Page 265: ...Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 265 ...

Page 266: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 266 ...

Page 267: ...close the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 267 ...

Page 268: ... installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing press the printer s Stop button 268 ...

Page 269: ...E cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If the measures above do not solve the problem contact your nearest Canon service center to request a repair 269 ...

Page 270: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 270 ...

Page 271: ...tridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 271 ...

Page 272: ...f you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink cartridge or by using non genuine Canon ink 272 ...

Page 273: ...ter s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 273 ...

Page 274: ...erly Note In the case of the first printer setup click here select your printer name on the page and follow the instructions If FINE cartridges are already installed store the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Replacing a FINE C...

Page 275: ...full What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 275 ...

Page 276: ... extension and the paper output tray open the cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 276 ...

Page 277: ...r than the paper size set at the printer driver you can continue the printing without changing the paper size settings Press the printer s OK button See below for paper sizes that can be registered in the printer using the printer s Paper Select button Paper Settings You can disable the function to prevent printing error When this function is disabled the printer uses the paper settings for printi...

Page 278: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved press the printer s OK button to cancel the error and perform m...

Page 279: ...oad print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 279 ...

Page 280: ...rrectly What to Do Press the printer s Stop button to cancel printing change the media type or paper size setting and then retry printing Note When setting Custom Paper Size for media other than plain paper set the Width to 127 0 mm 5 00 in or less 280 ...

Page 281: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 281 ...

Page 282: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 282 ...

Page 283: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 283 ...

Page 284: ...ve any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the FINE cartridges are properly installed Push up the ink cartridge lock lever until it clicks Turn the printer back on If this does not solve the problem contact y...

Page 285: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 285 ...

Page 286: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 286 ...

Page 287: ...med remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 287 ...

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