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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service

4.3 Errors not Shown on the Display

4.3.1 General errors

• The unit does not power on.

(1) Check the power cord connection.
(2) Check the connection between the SCNT board (JPSU1) and power supply unit.

(3) Check the power supply unit's fuse (F1).
(4) Replace the power supply unit.

• The display looks abnormal.

Nothing is displayed.

(1) Check the connection between the Operation panel unit and SCNT board (JPANEL1).
(2) Replace the Operation panel unit.
(3) Replace the SCNT board.

Part of the LCD panel does not display anything.

(1) Check the connection between the Operation panel unit and SCNT board (JPANEL1).
(2) Replace the Operation panel unit.

(3) Replace the SCNT board.

• The buttons do not work.

(1) If the test mode can be used, check for faulty buttons.

(2) Check the connection between the Operation panel unit and SCNT board (JPANEL1).
(3) Replace the Operation panel unit.
(4) Replace the SCNT board.

• No sound from the speaker

(1) Check the connection of the speaker and SCNT board (JSPK1).
(2) Replace the speaker.
(3) Replace the SCNT board.

Summary of Contents for SmartBase MPC400

Page 1: ...T 2001 CANON INC CANON SmartBase MPC600F MPC400 NOV 2001 HY8 10AT 000 NOV 2001 SmartBase MPC600F H12 2194 230V ENG SmartBase MPC600F H12 2195 230V GER SmartBase MPC600F H12 2197 230V FRN SmartBase MPC400 H12 2204 230V EC ...

Page 2: ... manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names described in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translated into anoth...

Page 3: ... electricity for example States a precaution to be taken to prevent damage to electronic components by electrostatic discharge If the following mark is used following the directions given Informs you of fire related cautions Informs you that the plug must be removed from the power outlet before starting an operation Gives useful information to understand descriptions Indicates sections to be read ...

Page 4: ...d disassembly of the product Chapter 4 Maintenance and Service This part explains how to maintain the products for adjustment and troubleshooting and service operations and service switches Chapter 5 Appendix This part explains the informations of the optional products and user data flow For more details of user operations and user reports see the separate volume of USER S GUIDE Detailed descripti...

Page 5: ...III III REVISION HISTORY REVISION CONTENT 0 Original ...

Page 6: ...6 3 3 1 BJ cartridge and ink cartridge 1 17 3 3 2 Print media Chapter 2 Technical Reference 2 1 1 COMPONENT LAYOUT 2 1 1 1 Parts Layout 2 4 2 SCANNER MECHANISM 2 6 3 PRINTER SECTION 2 6 3 1 Overview of the Printer s Mechanical Parts 2 7 3 1 1 Carriage 2 7 3 1 2 Purge section 2 7 3 1 3 Paper feed section 2 8 3 2 Paper Feed Section 2 8 3 2 1 Paper feed components 2 9 3 2 2 Friction separation system...

Page 7: ...1 7 Special Tools 4 4 2 HOW TO CLEAN PARTS 4 4 2 1 Main Unit Outer Covers 4 4 2 2 Pickup Separation Roller SmartBase MPC600F only 4 4 2 3 Document U Turn Feed Eject Roller SmartBase MPC600F only 4 4 2 4 Separation Guide SmartBase MPC600F only 4 4 2 5 Document Guide Sheet SmartBase MPC600F only 4 4 2 6 White Sheet SmartBase MPC600F only 4 4 2 7 Document Glass 4 4 2 8 Printer Platen 4 6 3 ADJUSTMENT...

Page 8: ... 6 TEST FUNCTIONS 4 56 6 1 User Test Print Functions 4 56 6 1 1 Nozzle check pattern 4 57 6 2 Service Test Functions 4 57 6 2 1 Test mode overview 4 58 6 2 2 Test mode flowchart 4 60 6 2 3 D RAM tests 4 60 6 2 4 CS tests 4 61 6 2 5 PRINT test 4 62 6 2 6 Modem and NCU tests 4 66 6 2 7 Faculty tests 4 71 7 SERVICE REPORT 4 71 7 1 Report Output Function 4 71 7 1 1 User report output functions 4 72 7 ...

Page 9: ...Chapter 1 General Description ...

Page 10: ......

Page 11: ...ies can be registered and group dial and broadcasting transmission can also be done When paper and ink run out the data is saved to memory so there is no worry When a external phone is attached fax communication and normal telephone reception are possible due to FAX TEL switching Out of Ink Function This machine has a function which detects when ink has run out It also detects when the cartridges ...

Page 12: ...00F including trays 2 2 Communication Specification SmartBase MPC600F only Applicable lines PSTN Public Switched Telephone Network Applicable Services NET SWITCH Australia Own Ringing Fin FAX ABILITY New zealand Handset None Transmission method Half duplex Transmission control protocol ITU T T30 binary protocol ECM protocol ITU T V 8 protocol V 34 protocol ECM protocol Modulation method G3 image s...

Page 13: ...ion of the next document starts if several pages are transmitted 3 Post message after last pages Time from after image transmission is completed until line is switched from facsimile to telephone Minimum transmission time 10 msec G3 0 msec G3 ECM Transmission output level From 0 to 15 dBm Receive input level From 3 to 43 dBm Modem IC FM336 2 3 Color Communication Specification SmartBase MPC600F on...

Page 14: ...ethod Scanning resolution 600 1200 dpi Scanning speed Mode Scanning speed Text 5 3 second page Gray scale 5 3 second page Full color 15 8 second page Memory Scanning Canon FAX Standard Chart No 1 scanning Max approx 270 sheet Scanner gradations Grayscale 8 bit 256 gradations Color R G B 8 bits each full color capability TWAIN Yes Scanning density adjustment 9 density level Image modes Halftone PHO...

Page 15: ... mm 297 mm SmartBase MPC400 Document glass 8 50 14 0 216 mm 356 mm Thickness ADF 0 002 0 005 0 06 mm 0 13 mm 50 90 g m2 Document glass 0 79 20 mm Document scanning width A4 LTR is set in service data 1 SSSW SW06 bit4 MAX 0 18 MAX 4 5 mm MAX 0 16 MAX 4 0 mm Letter Legal A4 MAX 0 16 MAX 4 0 mm COLOR FAX MAX 0 24 MAX 6 0 mm MAX 0 18 MAX 4 5 mm When using legal size documents with the SmartBase MPC600...

Page 16: ...t code F47 3131 F47 3141 F47 3151 F47 3161 Weight 32g BCI 3eBK 11g others Ink detection Optical LOW Ink sense Printing speed Black Approx 17 pages minute in case of character print Color Approx 12 page minute Printing resolution 2400 dpi 1200 dpi Paper output tray stacking Approx 50 sheets when using the recommended paper Paper tray Paper supply method ASF Auto Sheet Feeder Number of paper tray 1t...

Page 17: ...g width 8 00 8 00 8 00 203 2 mm 203 2 mm 203 2 mm 2 Left margin 0 13 0 06 0 25 0 06 0 25 0 06 3 4 1 5 mm 6 4 1 5 mm 6 4 1 5 mm 3 Right margin 0 13 0 06 0 25 0 06 0 25 0 06 3 4 1 5 mm 6 4 1 5 mm 6 4 1 5 mm 4 Top margin 0 12 0 06 0 12 0 06 0 12 0 06 3 0 1 5 mm 3 0 1 5 mm 3 0 1 5 mm 5 Bottom margin 0 20 0 12 0 20 0 12 0 20 0 12 5 0 3 0 mm 5 0 3 0 mm 5 0 3 0 mm Units are inches with mm shown in parent...

Page 18: ...c 0 12 inch 3 0 mm 0 20 inch 5 mm B5 A5 A4 0 13 inch 3 4 mm 0 13 inch 3 4 mm 0 13 inch 3 4 mm 0 12 inch 3 0 mm 1 04 inch 26 5 mm COM 10 9 48 4 17 inch 241 106 mm DL 8 66 4 33 inch 220 110 mm b a a b c d c d W L W L a b c W L b a c d Printable area contains recomended printing area e f d e f B5 A5 A4 0 13 inch 3 4 mm 1 10 inch 28 0 mm 1 04 inch 26 5 mm Plain paper and Special media Color FAX Printe...

Page 19: ...DRAFT TEXT PHOTO Color FAST NORMAL FINE Copy resolution Black white 600 dpi 600 dpi Color 1200 dpi 1200 dpi Copy magnification ratio 25 400 Fixed ratio A4 LTR LGL LTR 4 6 inch LTR Figure 1 4 Printing Range 2 Banner paper a b Max 6 folds To be cut at the edge of the 7th fold 1 2 3 4 5 6 c a 0 13 inch 3 4 mm b 0 13 inch 3 4 mm c 1 26 inch 32 mm ...

Page 20: ...tial Tx Rx None Relay broadcasting originating None Relay broadcasting None Reception Dual Access Yes FAX TEL switching Yes Method CNG detection Message None Pseudo CI None Pseudo ring Yes Pseudo ringback tone Yes Reduction settings for reception Yes Automatic reduction of reception images Yes 100 70 Built in Answering machine None Answering machine connection Yes Telephone answering priority type...

Page 21: ...port Every 20 transactions always transmission and reception together Activity report sending receiving One touch speed dialling list Coded speed dialling list Group dialling list Memory clear list User s data list Document memory list Multi activity report b Service report System data list System dump list Error list Transmitting terminal identification Yes Time Management data Year month date da...

Page 22: ... media DOCUMENT OUTPUT SLOT Documents come out here PLATEN GLASS COVER Open to place a document on the platen glass SCANNING UNIT Lift up to install the Printhead Cartridge and Ink Tanks and to adjust the paper thickness lever DOCUMENT GUIDES Adjust to the width of the document FEEDER COVER HOLDER PAPER THICKNESS LEVER Adjusts the gap between the printhead and the surface of the printing paper Set...

Page 23: ...e OK Button Selects and confirms settings Enlarge Reduce Button Sets the enlargement or reduction ratio of a document Paper Select Button Selects the paper size and paper type when making copies Contrast Button Selects the copy contrast Image Quality Button Selects the copy resolution Copy Button Switches the standby display to Copy Mode Scan Button Switches the standby display to Scan Mode When t...

Page 24: ...he fax telephone number when dialling or registering numbers One Touch Speed Dial Buttons Dial fax telephone numbers pre registered for one touch speed dialling D T Button Confirms the dial tone when dialling a fax telephone number This feature is only available for some countries Polling Button Polls another fax machine R Button Dials the outside line access number when the machine is connected t...

Page 25: ...r Mode 1 Guidelines for Entering Numbers Letters and Symbols When you come to a step that requires you to enter a name or number refer to the table below to determine which numeric button to press for the character you want If you pause for more than two minutes between entering data the machine will automatically return to standby mode NOTE ...

Page 26: ...ing problems Canon recommends that you only use the Canon Ink Tanks described in this guide There are four Ink Tanks Black cyan magenta and yellow Ink Ta nk BC I 3 eB K BC I 3 eC Ink Ta nk BC I 3 eM Ink Ta nk BC I 3 eY Ink Ta nk Ink Tank BCI 3eBK BCI 3eC Ink Tank BCI 3eM Ink Tank BCI 3eY Ink Tank YELLOW INK TANK BCI 3eY MAGENTA INK TANK BCI 3eM CYAN INK TANK BCI 3eC BLACK INK TANK BCI 3eBK NOTE ...

Page 27: ...aper BP 101 Specifically designed for printing one continuous sheet in a banner format The connected sheets are divided by perforations and you can print from two to six sheets at a time High Resolution Paper HR 101 HR 101N Designed to produce near photographic quality print output with sharp and vivid graphics Bubble Jet Paper LC 301 Developed for high quality printing with minimal or no smearing...

Page 28: ...y photographs Photo Paper Pro PC 101S is made of the same material as Photo Paper Pro PR 101 This photo size paper is intended for printing images that cover the entire surface of the card without a white border To take full advantage of PC 101S make the images slightly larger than the area indicated by the perforations This paper is ideal for printing high quality photographs T Shirt Transfers TR...

Page 29: ...Chapter 2 Technical Reference ...

Page 30: ......

Page 31: ...scanning assembly printing assembly and printer Figure 2 1 Mechanical Layout Carriage motor Carriage belt Paper feed motor Pick up roller Contact sensor drive motor Contact sensor drive belt Paper eject roller Paper feed roller Document eject roller Document feed roller Document feed motor U turn roller Document pickup roller Separation roller ...

Page 32: ...e Modem board SmartBase MPC600F only controls the modem Modular board SmartBase MPC600F only relays the telephone liine to the NCU board Power supply unit supplies power to the units and assemblies OPCNT board detects keyboard operation and displays machine information ADF board SmartBase MPC600F only interface with SCNT board Figure 2 2 Electrical Layout ADF board OPCNT board PCNT board SCNT boar...

Page 33: ... is no ink in the inkchamber Paper feed encoder film Detects the state of paper feed roller Paper edge sensor Detects the state of paper feeding and delivery Purge sensor Detects the state of purge unit Cover sensor Detects the state of Flatbed unit Document edge sensor SmartBase MPC600F only Detects the trailing edge of the document Document sensor SmartBase MPC600F only Detects whether or not a ...

Page 34: ...Base MPC600F MPC400 Chapter 2 Technical Reference 2 SCANNER MECHANISM The scanner section scans documents that are to be sent or copied Figure 2 4 Document Feed Section 13 7 5 17 9 11 16 15 14 10 3 4 6 1 8 12 2 ...

Page 35: ...t feed lever SmartBase MPC600F only This lever switches between automatic document feed and manual document feed Damage to the document caused by the separation roller can be minimized by switching to the manual document feed position when sending single sheets such as thick stock paper or photographs 9 U Turn roller SmartBase MPC600F only The U turn roller is used to feed a document to the docume...

Page 36: ... from the S600 BJ printer Some illustrations are used in common with S600 3 1 Overview of the Printer s Mechanical Parts The printer s mechanical parts consist of the BJ cartridge carriage purge section and paper feed section Each part is explained below Figure 2 5 Printer s Mechanical Parts NOTE Carriage Paper Feed Section Purge ...

Page 37: ...rom the nozzles When the BJ cartridge is not in use the nozzles are protected by a cap and the carriage is locked in place The motor s running direction controls the ink suction operation or capping wiping valve open closing operation 3 1 3 Paper feed section The paper feed section consists of the paper feed components paper transport section and paper discharge section Paper feed Paper is fed aut...

Page 38: ...d not be completely separated by the separation pad from proceeding to the paper transport section The pressure roller presses down the sheet of paper that is on the separation pad It prevents multiple sheets from being transported The paper therefore has a back tension counteracting force against the feed roller s pulling force on the paper Also the return corner is for returning the paper remain...

Page 39: ...r transport section At the printing section an unchanging gap between the paper and print head is maintained while the paper is pressed against the platen as it goes between the pressure roller and paper feed roller and between the spur and eject roller For paper transport control during printing a metallic high precision paper feed roller having a coat of ceramic paint and an optical encoder film...

Page 40: ... is converted to a digital value by an internal A D converter When the printer detects no ink in the ink tank it indicates ink low on the status monitor for the respective ink tank After the printer detects no ink in the ink tank it starts to count the number of ejected dots corresponding to the amount of ink about 20 of the ink amount in the sponge and it starts to detect the no ink error This er...

Page 41: ...as a result generating a blank output While ink is present the flatbed ass y is opened the ink tank is removed and the flatbed ass y is closed without putting back the ink tank While ink is present the flatbed ass y is opened the ink tank is removed and the flatbed ass y is closed after improperly putting back the ink tank i e without hearing a clicking sound While ink is present the flatbed ass y...

Page 42: ... is on standby for printing and a certain period of time elapses 55 sec with no paper or 20 min with paper loaded the print head will be capped automatically You can also cap the print head by pressing the ON OFF button to turn off the machine b Cleaning Cleaning executes the following operations Wiping Paper residue and dried ink on the print head s face plate are wiped off Suction The ink is suc...

Page 43: ...consists of a wiper and wiper cleaner The wiping operation is executed while the carriage is fixed at the purge section It wipes the print head s nozzle array in a vertical motion c Cap The rubber cap protects the print head capping operation and sucks out pumping operation the ink in the cap When the carriage moves to the capping position the cap is pressed against the print head s face plate The...

Page 44: ...dicated to black ink and one dedicated to color ink When the valves close or open separately or simultaneously only the black ink color valve open or color ink black valve open can be sucked or both inks can be sucked black and color valves closed The amount of ink sucked can be high medium or low depending on how much the roller rotates The pumping operation is executed with the rotation of the r...

Page 45: ...36 h Cleaning D All colors Bk Cl 0 3 0 72 Tank replacement 3 after soft power ON All colors Bk Bk 0 3 Tank replacement 3 after soft power ON Bk Cl Cl 0 72 Tank replacement 3 after soft power ON Cl Cleaning E All colors Bk Cl 0 45 0 72 Long timer suction 336 h Cleaning F All colors Bk Cl 0 45 1 08 When print head is replaced at printer arrival Cleaning G All colors Bk Cl 1 5 1 08 Head refreshing 1 ...

Page 46: ...2 16 SmartBase MPC600F MPC400 Chapter 2 Technical Reference 4 NEW FUNCTION There is no new function is this model ...

Page 47: ...Chapter 3 Assembly and Disassembly ...

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Page 49: ... on PCBs in particular ICs with heatsinks BJ cartridge aluminium plate for BJ cartridge engine models Fixing unit and peripheral covers for LBP engines Battery Replacement The batteries must be replaced correctly to avoid explosion Do not replace any battery with one not indicated for the machine ie use one of the same type or equivalent Be sure to dispose of used batteries according to local laws...

Page 50: ...nd polyester clothing and leather soled shoes favouring instead cotton clothes and rubber soled shoes Avoid working in a carpeted area Before beginning the work touch the grounded earth terminals of the main unit in order to discharge any static electricity Use a wrist strap and earth the metal parts of the main unit PCBs and electrical elements must lifted around the edges and their terminals mus...

Page 51: ...in the BJ cartridge is conductive This means that if the ink leaks mechanical parts should be wiped with a dampened paper towel or similar and electrical circuits wiped with tissue paper so that all ink is removed from below the IC chips If power is switched on while ink is leaking on the electrical circuits the circuitry may short out and be damaged If ink is leaking the power must be switched of...

Page 52: ...1 6 Transporting the machine The procedure for transporting the machine after completing repairs is described below a Mount the BJ cartridge print head on the carriage b Turn off the machine so that the carriage locks at the home position If the BJ cartridge print head is not on the carriage the ink may dry and harden So even while transporting the machine leave the BJ cartridge mounted on the car...

Page 53: ... the scanning assembly printing assembly and printer Figure 3 3 Mechanical Layout Carriage motor Carriage belt Paper feed motor Pick up roller Contact sensor drive motor Contact sensor drive belt Paper eject roller Paper feed roller Document eject roller Document feed roller Document feed motor U turn roller Document pickup roller Separation roller ...

Page 54: ...ine Modem board SmartBase MPC600F only controls the modem Modular board SmartBase MPC600F only relays the telephone liine to the NCU board Power supply unit supplies power to the units and assemblies OPCNT board detects keyboard operation and displays machine information ADF board SmartBase MPC600F only interface with SCNT board ADF board OPCNT board PCNT board SCNT board Power Supply unit Modular...

Page 55: ...ere is no ink in the inkchamber Paper feed encoder film Detects the state of paper feed roller Paper edge sensor Detects the state of paper feeding and delivery Purge sensor Detects the state of purge unit Cover sensor Detects the state of Flatbed unit Document edge sensor SmartBase MPC600F only Detects the trailing edge of the document Document sensor SmartBase MPC600F only Detects whether or not...

Page 56: ... drive motor 8 PCNT board 9 Auto sheet feeder unit 10 Purge unit 11 Carriage unit 12 ROM replacement 16 Platen unit 14 Paper feed roller 15 Carriage motor Timing sensor 13 Main unit DF ass y 103 Flatbed ass y 104 DF cover ADF board 110 Document feed motor 111 SCNT board Power Supply unit 102 ROM replacement 16 Operation panel 105 Middle cover ass y 106 Contact sensor 108 Print ASF unit 107 Contact...

Page 57: ...ter 3 Assembly and Disassembly 2 3 Disassembly Procedure Disassembly 1 Pressure plate Rear cover 1 Lift the pressure plate to remove 2 Remove the 5 screws a and detach the rear cover Figure 3 8 Disassembly 1 a Pressure plate Rear cover ...

Page 58: ...Remove the 3 screws b and detach the SCNT holder 5 Remove the power supply cover 6 Disconnect the connector c from the SCNT board 7 Remove the 5 screws d and detach the SCNT board from the SCNT holder 8 Remove the 2 screws e and detach the power supply unit from the SCNT holder For details on ROM replacement see Disassembly 16 ROM Replacement Figure 3 9 Disassembly 2 REFERENCE b b b a a SCNT board...

Page 59: ... select the type of report to generate and press the OK button a 3 Service reports Select service mode and select SERVICE REPORT using the button Press the OK button then select the type of list to generate using the button b Replacing the SCNT Board 1 Remove the existing board 2 To prevent exhaustion of the battery otherwise occurring in storage the jumper plug JP3 of the service SCNT board if ne...

Page 60: ...the cable c 5 Remove the joint shaft Be sure to free the claw d while doing so 6 Remove the left right torsion bar 7 Remove the flatbed ass y Disassembly 4 Operation panel unit 1 Push the button and open the flatbed ass y 2 Remove the 5 screws e 3 Free the cable f from the operation panel unit and detach the operation panel unit Figure 3 10 Disassembly 3 and Disassembly 4 b a c d f e e Button Flat...

Page 61: ...isassembly Disassembly 5 Middle cover ass y 1 Perform Disassembly 3 2 Remove the 2 cables a 3 Remove the screw b and detach the grounding wire 4 Remove the 4 screws c and detach the middle cover ass y Figure 3 11 Disassembly 5 b c Middle cover ass y c a a ...

Page 62: ... cleaning operation or during ink squirting for maintenance in order to maintain the good printing quality of the BJ cartridge The volume of ink absorbed is counted and these data stored in the EEPROM on the PCNT board Once the volume is judged to have reached 100 the message CHECK PRINTER error code 342 will be displayed and printing will stop in order to ensure that the volume of ink absorbed do...

Page 63: ... sensor from the contact sensor holder At this time take care not to lose the spacer Handling the contact sensor Be careful not to scratch or soil the glass surface of the contact sensor Any such scratches or dirty marks may lead to image defects such as vertical streaks etc on the scanned image Caution when replacing the contact sensor When replacing the contact sensor the CS LED light on duratio...

Page 64: ...e grounding plate 4 Push the pulley toward the inside and free the Contact sensor drive belt from the gear 5 Remove the screw b and detach the Contact sensor drive motor together with the plate 6 Remove the 2 screws c and detach the Contact sensor drive motor from the plate Figure 3 14 Disassembly 8 b c a Contact sensor drive motor Harness holder Pulley Grounding Plate Contact sensor drive belt ...

Page 65: ...on the left part on the PCNT board and fit the pickup sensor on the right part on the PCNT board into the notch in the PCNT sheet Moreover when mounting the PCNT board after attaching the PCNT sheet make sure that the PCNT sheet is inside the PCNT cover PCNT board replacement The PCNT board EEPROM is for storing data on the volume of waste ink absorbed and vertical line displacement correction dat...

Page 66: ...3 18 SmartBase MPC600F MPC400 Chapter 3 Assembly and Disassembly Figure 3 15 Disassembly 9 and Disassembly 10 PCNT cover a b b Paper edge sensor PCNT sheet Pickup sensor c Cable guide e d e ASF unit ...

Page 67: ... 11 Purge unit 1 Perform Disassembly 6 to remove the Print ASF ass y 2 Disconnect the cable a from the carriage motor 3 Remove the screw b and detach the blade cleaner 4 Remove the 2 screws c and detach the purge unit Figure 3 16 Disassembly 11 c c b Blade cleaner Purge unit a ...

Page 68: ...he printer rotate the gear as shown by the arrow in the illustration below so that the locking pin goes down NOTE Handling the purge unit Note the following with regard to the purge unit 1 Grease soiling the blade Due to the blade s height the carriage guide shaft may touch it when the shaft is removed or installed Grease may soil the blade as a result You must not allow any grease or oily substan...

Page 69: ...structions on page 3 20 release the carriage lock 4 Remove the 2 screws a and detach the carriage guide frame 5 Remove the left right shaft crip 6 Remove the carriage shaft 7 Remove the cable guide 8 Press the pulley to detach the carriage belt 9 Remove the tension spring and the carriage encorder film 10 Remove carriage unit Shaft clip Shaft clip Pulley Carriage unit Carriage shaft Carriage encor...

Page 70: ...l the carriage encoder film the next time Therefore when installing or removing the carriage encoder film be very careful not to pull the torsion spring too much Handling encoder film 1 Be careful not to get any grease on the encoder film carriage encoder film and paper feed encoder film If grease gets on the encoder film the film s slits will not be read correctly resulting in error If grease get...

Page 71: ...sconnect the cable from the carriage motor 3 Remove the 2 screws a and detach the carriage motor 4 Disconnect the cable b from the paper feed motor and the PCNT board 5 Remove the screw c and detach the timing sensor unit 6 Remove the 4 springs d and detach the pressure roller Figure 3 21 Disassembly 13 c a Carriage motor d d d b b Timing sensor unit Pressure roller ...

Page 72: ...Assembly and Disassembly Disassembly 14 Platen unit 1 Perform Disassembly 12 2 Remove the 2 screws a and detach the platen unit 3 Free the claw b and detach the spur holder assembly Figure 3 22 Disassembly 14 Spur holder ass y a Platen unit b ...

Page 73: ...r feed roller Paper feed encoder film Handling encoder film 1 Be careful not to get any grease on the encoder film carriage encoder film and paper feed encoder film If grease gets on the encoder film the film s slits will not be read correctly resulting in error If grease gets on the film use alcohol to wipe it off completely 2 Do not fold or scratch the encoder film If the film is folded and a wh...

Page 74: ...rap to prevent static damage 3 Perform Disassembly 2 or 102 4 Remove the ROM from the SCNT board using the ROM removing tool 5 Match the ROM and the IC socket in relation to the cut offs and fit the new ROM 6 Put back all parts you may have removed b 2 ROM on the PCNT Board 1 Disconnect the power cord 2 Put on a wrist strap to prevent static damage 3 Perform Disassembly 9 4 Remove the printer ROM ...

Page 75: ...2 Remove the 3 cables b from the SCNT board 3 Remove the cable c from the NCU board 4 Remove the 2 screws d and detach the NCU holder 5 Remove the cable e from the NCU board 6 Remove the 2 screws f and detach the modem board from the NCU holder 7 Remove the 2 cables g from the NCU board 8 Remove the 2 screws h and detach the NCU board from the NCU holder 9 Remove the 2 screws i and detach the modu...

Page 76: ...nd detach the 4 grounding wires 4 Remove the 3 screws b and detach the SCNT holder 5 Remove the power supply cover 6 Remove the cable c from the SCNT board 7 Remove the 5 screws d and detach the SCNT board from the SCNT holder 8 Remove the 2 screws e and detach the power supply unit from the SCNT holder Figure 3 25 Disassembly 102 b b a a SCNT board Power supply unit SCNT holder Power supply cover...

Page 77: ...F rear cover 2 Remove screw a and detach the DF rear cover 3 Remove three cables b from the ADF board 4 Remove screw c and detach the grounding wire 5 Remove screw d and detach the ADF board 6 Lift the ADF ass y to take it off from the main unit Figure 3 26 Disassembly 103 a d c b ADF board Stop arm ADF ass y DF rear cover ...

Page 78: ...erence Disassembly 4 to the operation panel unit Disassembly 106 Middle cover unit 1 Perform Disassembly 104 2 Reference Disassembly 5 to the middle cover Disassembly 107 Printer unit 1 Perform Disassembly 106 2 Reference Disassembly 6 to the printer unit Disassembly 108 Contact sensor 1 Perform Disassembly 104 2 Reference Disassembly 7 to the contact sensor Disassembly 109 Flatbed motor 1 Perform...

Page 79: ...emove the screw a and detach the DF rear cover 3 Remove the screw b 4 Free the 2 claws c and detach the DF front cover 5 Disconnect the 3 connectors d from the ADF board 6 Remove the screw e and detach the grounding wire 7 Remove the screw f and detach the ADF board Figure 3 27 Disassembly e d f a b c ADF board Stop arm DF front cover DF rear cover ...

Page 80: ...bly and Disassembly Disassembly 111 Document feed motor 1 Perform Disassembly 110 2 Remove the 3 screws a and detach the motor plate 3 Remove the 2 screws b and detach the document feed motor Figure 3 28 Disassembly 111 b Document feed motor a a a ...

Page 81: ...gear b 5 Remove the left right busing c 6 Remove the separation unit Disassembly 113 Separation guide 1 Perform Disassembly 112 2 Remove the 2 screws d and detach the document guide lower cover 3 Remove the lever 4 Remove the spring e 5 Remove the separation guide Figure 3 29 Disassembly 112 and Disassembly 113 Separation shaft guide Separation shaft guide Document guide lower cover d c Separation...

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Page 83: ...Chapter 4 Maintenance and Service ...

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Page 85: ...ain unit outer covers When dirty Pickup Separation roller When document pickup separation performance deteriorates Document U Turn When document feed eject performance deteriorates feed eject roller Separation guide When document separation performance deteriorates Document guide sheet When black vertical stripes appear in copied or transmitted images Document glass When dirty White sheet When the...

Page 86: ...nal printing Automatic adjustment of CS LED lights on duration The CS LED lights on duration which can be adjusted via button operation is also adjusted automatically in the following cases When power is turned ON then SRAM data is corrupted When this product is shipped after factory adjusment of the CS LED light on duration the exposure control data is stored in SRAM Because this data is preserve...

Page 87: ...s Precision flat bladed screwdriver Removing plastic tabs Tweezers Removing coil spring Isopropyl alcohol IPA Cleaning the cleaning location Pliers needle nose Driving retaining ring 1 7 Special Tools Tool Use Part No Grease FLOIL G311S Apply to specified parts TKC 0953 Grease FLOIL KG 107A Apply to specified parts QY9 0057 Grease MOLYKOTE PG 641 Apply to specified parts CK 0562 Grease MOLYKOTE EM...

Page 88: ...ADF ass y and wipe with a dry soft cloth 2 6 White Sheet SmartBase MPC600F only Open the ADF ass y and wipe with a dry soft cloth 2 7 Document Glass Open the pressure plate or ADF ass y and wipe with a dry soft cloth 2 8 Printer Platen Open the flatbed ass y and wipe with a cloth moistened with a little water If the parts above are very dirty wipe with a cloth moistened with IPA isopropyl alcohol ...

Page 89: ...pter 4 Maintenance Service Figure 4 1 Cleaning Location U TURN roller Document pickup roller Separation roller Printer platen Document eject roller Document feed roller Document guide sheet Document glass Separation guide White sheet ...

Page 90: ...s made automatically Because the user is automatically prompted it is almost never necessary to perform this adjustment during normal use However if the SCNT board Contact sensory ass y or lithium battery is replaced be sure to perform this adjustment Also if the color or brightness of scanned or copied images is faulty performing this adjustment may correct the problem b Procedure 1 Check that th...

Page 91: ...e off preventing clean characters depending on the state in which BJ cartridge is installed In order to eliminate this drift it is necessary to adjust the head position after attaching the BJ cartridge Set 2 or more sheets of normal paper sized A4 or LTR on the Auto Sheet Feeder and perform head position adjustment following the steps in Fig 4 5 Figure 4 3 Print Position Adjustment Pattern ...

Page 92: ...Stript Adjustment Pattern Be sure to set A4 or LTR sized paper in the ASF before printing the head position adjustment pattern Using printing paper smaller than the printing area of the data when performing the head position adjustment print will contaminate the platen with ink ...

Page 93: ... the mostuniform pattern CHANGE V VALUE B 0 With regard to pattern B to Pattern F make the same adjustments as for A pattern VERT LINE PATTERN LAT LINE PATTERN Printing the LAT LINE pattern CHANGE L VALUE H 0 CHANGE L VALUE G 0 For the Printed G pattern use or button to select the Value of pattern with the weakest line OK For the Printed H pattern use or button to select the Value of pattern with ...

Page 94: ...ge 4 17 General errors Page 4 23 The unit does not power on Thedisplaylooksabnormal The buttons do not work No sound from the speaker Printing problem Evaluation criteria Test printing is no good The paper is not fed properly Page 4 24 The paper feed motor does not run The paper is not picked up from the auto sheet feeder The printing operation is abnormal Page 4 24 Nothing is printed The carriage...

Page 95: ...un The document slips against the rollers The document does not separate Faulty scanner unit s sensors The scanning image is abnormal Page 4 27 Nothing is printed The image has vertical stripes The half tone image contains black dots The color or brightness of the scanned image is not normal Processing communication problems Page 4 28 Initial identification of problems Procedures for processing co...

Page 96: ...l add pauses to the registered number Cause The touch tone rotary pulse setting on your fax is incorrect Solution Set your fax to the setting that matches your telephone line Cause The other party is not using a G3 machine Solution Contact the other party and have them send or receive the document using a G3 machine Cause The other party s fax is not working Solution Contact the other party and ha...

Page 97: ...nd remove foreign body Cause Loose carriage belt Solution Replace carriage belt Cause Guide frame home position detection tabs is damaged or bent parts Solution Replace the damaged or bent parts Cause Carriage motor does not work Solution 1 Switch power OFF ON 2 Replace carriage motor Cause The position of the carriage cannot be detected due to smears on the carriage encoder film or PCNT board fai...

Page 98: ...or send from the ADF and press the Resume button Then start again CLEAR PAPER JAM 009 Cause Paper jam Solution Clear the paper jam and press the Resume button COVER OPEN Cause You opened the flatbed ass y during an operation Solution close the flatbed ass y DOC TOO LONG 003 Cause The document is longer than 39 4 1m Solution Use a copy machine to make a reduced copy of the document Then send again ...

Page 99: ... declares no paper in DIS or its memory is full Solution Contact the other party and ask them to put paper in their machine or to clear their fax machine s memory NO TEL 022 Cause The button you pressed has no number registered for One Touch Speed Dialing Coded Speed Dialing or Group Dialing Solution Print a list of registered numbers and make any corrections needed then try again NOT AVAILABLE 02...

Page 100: ...J cartridge is hot Solution Wait until the message disappears WRONG CARTRIDGE Cause The cartridge isn t installed correctly Solution 1 Reinstall the cartridge 2 Replace the cartridge Y INK EMPTY Cause The Yellow ink tank in the BJ cartridge is empty Solution Replace the Yellow ink tank ...

Page 101: ...sures of other error codes refer to the separate G3 G4 Facsimile Error Code List Rev 2 Increase the transmission level Set service data 2 MENU Parameter No 07 to 8 dBm Decrease the transmission level Set service data 2 MENU Parameter No 07 to 15 dBm Echo measures Change the following bit switches of service data 1 SSSW SW03 Bit 4 1 Ignore the first DIS signal sent by the other fax machine 0 Do not...

Page 102: ... Loosen the TCF judgment standard Not available for this fax Loosen the RTN transmission conditions Change service data 3 NUMERIC Param Parameter No 02 to 04 No 02 Percentage of errors in all lines Set close to 99 No 03 Number of lines of burst condition Set close to 99 lines No 04 Lines below the burst condition Set close to 99 times Increase the no sound time after CFR reception Change service d...

Page 103: ...from other party 102 TX Fall back failure during Tx 103 RX Fail to detect EOL for 5 seconds 15 seconds for CBT during Rx 104 TX RTN or PIN received during Tx 106 RX Fail to receive protocol for 6 seconds when waiting for protocol during Rx 107 RX Fall back failure on Tx side during Rx 109 TX Receive Signals other than DIS DTC FTT CFR or CRP after DCS Tx and exceed the number of protocol re transmi...

Page 104: ...abnormal temperature error 337 RX BJ head temperature sensor error 342 TX RX Cleaning absorption waste ink capacity full 345 TX RX BJ cartridge head cleaning error 346 TX RX Inside temperature error 348 TX RX Ink detection sensor error V 8 V 34 protocol error codes No Tx or Rx Definition 670 TX At V 8 late start the called party declares the V 8 protocol in DIS signal and this unit transmits a CI ...

Page 105: ...x 764 TX Exceed Retransmit Protocol after PPS EOP Transmission during ECM Tx 765 TX Exceed protocol retransmission limit due to failure to receive significant signals after PPS EOP transmission during ECM Tx 767 TX Receive DCN after PPS EOP transmission during ECM Tx 768 TX Exceed protocol retransmission limit or T5 time 60 seconds after PPS EOP transmission during ECM Tx 769 TX Exceed retransmit ...

Page 106: ...L between partial pages during ECM Rx 793 RX Time over due to failure to receive valid frame during high speed signal Rx upon ECM Rx 794 TX Receive all 0 PPR during ECM Tx 795 TX RX Trouble in the decoding processing during communication 799 TX System error d New error codes and recovery methods Those error codes that have been added starting with the product and those error codes for which remedi...

Page 107: ...unit and SCNT board JPANEL1 2 Replace the Operation panel unit 3 Replace the SCNT board Part of the LCD panel does not display anything 1 Check the connection between the Operation panel unit and SCNT board JPANEL1 2 Replace the Operation panel unit 3 Replace the SCNT board The buttons do not work 1 If the test mode can be used check for faulty buttons 2 Check the connection between the Operation ...

Page 108: ...mes and try printing again 3 Replace the BJ cartridge 4 Replace the ink tank 5 Check the connection between carriage ribbon cable and PCNT board J1 J2 J3 6 Replace the carriage unit 7 Replace the PCNT board The carriage motor does not run 1 Check the connection from the carriage motor to the PCNT board J9 2 Replace the carriage motor 3 Replace the PCNT board Carriage error The carriage comes into ...

Page 109: ...for non discharge of ink from nozzle Fig 4 7 3 Remove and reinstall the BJ cartridge 4 Replace the appropriate ink tank 5 Replace the BJ cartridge 6 Replace the purge unit Blotches appear Blank ink appear 1 Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation than visually cheek the test print for non discharge of ink from nozzle Fig 4 7 2 Remove and reinstall the B...

Page 110: ... 4 4 and clean the document reading section 2 Replace the ADF section s rollers The document does not separate Evaluation criteria Check it visually 1 Check whether the document feed motor is driving all the rollers Check for any damaged gears or foreign matter stuck inside 2 See page 4 4 and clean the separation roller and separation guide 3 Replace the separation roller and separation guide Faul...

Page 111: ...on between the contact sensor and SCNT board JCS1 4 Replace the contact sensor unit 5 Replace the SCNT board The halftone image contains black dots 1 Clean the Document glass 2 Clean the white sheet 3 Check the connection between the contact sensor and SCNT board JCS1 4 Adjust the CS LED lights on duration See Page 4 6 5 Replace the contact sensor unit 6 Replace the SCNT board The color or brightn...

Page 112: ...n of Trouble FA AX Your customer s machine Communication companion machine Communication trouble X F To process communication problems first of all it is necessary to narrow down the cause of the problem Thus the procedures appearing below must be checked accordingly Start Is copying being done Communication problems exist Carry out the procedures on the next page NG Do copying Is copy picture OK ...

Page 113: ...rty telephone number to contact Fax number model name name of servicemen in charge g Frequency of trouble and error code h Condition of the other party s facsimile Transmitted received page number Automatic or manual Error occurred The receive condition etc When visiting a user with a trouble report a and g can be known by outputting the system dump list 2 Test communication according to flowchart...

Page 114: ...ts as shown in the figure Figure 4 10 3 Points Communication Trouble Start TX RX TX NG NG NG NG OK OK OK OK A to C C to A Check A Check A Check the line Check the line Check B and the line Check B and the line C to B B to C RX FAX A FAX B FAX C A machine of the user B machine of the other party C test machine within the same block best if of the same model as A ...

Page 115: ...e MPC600F MPC400 Chapter 4 Maintenance Service 5 SERVICE SWITCHES 5 1 Hardware Switches A B SW1 A B SW3 General B B SW No 1 2 3 Nation Figure 4 11 Slide Switch Location on NCU Board Figure 4 12 Slide Switch Settings ...

Page 116: ...ting items are for inputting numeric parameters such as the various conditions for the FAX TEL switching function 4 NCU NCU settings These setting items are for telephone network control functions such as the selection signal transmission conditions and the detection conditions for the control signals sent from the exchange 5 TYPE TYPE setting The type setting makes the service data conform to a s...

Page 117: ...integrity of any reception of transmission operations during the registration process Standby date and Receive mode display 100 LTR TEXT 1 User data mode selection Press the Menu button and then Copy button PLAIN 01 MENU 1 SPECIAL COPY SERVICE MODE 1 SSSW SERVICE MODE 3 NUMERIC Param 3 NUMERIC Param 01 0 2 Service data mode selection Press the button 3 Menu item selection Select the menu item by p...

Page 118: ...ommunications result display function settings Not used Not used Page timer settings Not used Not used Dial in FAX TEL switching function setting Not used Not used Not used Not used Not used Not used Not used Not used Not used Report display function settings Transmission function settings Not used V 8 V 34 protocol settings Not used Not used Service soft switch setting 7 6 5 4 3 2 1 0 SW01 SW02 S...

Page 119: ...r setting Line monitor setting Transmission level setting V 34 Baud rate Not used Menu switch settings Figures in boldface indicate the default setting 3429 baud 3200 3000 2800 2743 2400 Items 10 to 20 33 6 Kbps 2 4 x n 1 n 14 V 34 Transmission speed 25 Hz 17 50 Frequency of pseudo ring signal No 01 to 04 10 to 20 are not used Do not change their settings Figure 4 15 Service Data page 2 ...

Page 120: ... NCC after the ID code Not used Not used The number of digits in telephone number compared against TSI signal to be matched for restricted receiving function Line connection detection time T0 timer T1 Timer Rx Not used Not used Not used Hooking detection time Pseudo RBT transmission from CML on time until start Pseudo RBT signal pattern On time Pseudo RBT signal pattern Off time short Pseudo RBT s...

Page 121: ...tings The relationship between the settings and the detection levels is as follows Parameter 24 0 Not used 1 Not used 2 Not used 3 Not used 4 Not used 5 8 dBm 6 9 dBm 7 10 dBm 8 11 dBm 9 12 dBm 10 13 dBm 11 14 dBm 12 15 dBm 13 16 dBm 14 17 dBm 15 18 dBm 16 19 dBm 17 20 dBm 18 21 dBm 19 22 dBm 20 23 dBm ...

Page 122: ...IA DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N Z ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA HUNGARY SAF CHINA GERMAN FRANCE SINGAPORE CZECH SLOVENIA ASIA POLAND EUROPE2 EUROPE Figure 4 17 Service Data page 4 4 NCU NCU settings The values of these items are all set to match a specific nation s communications standards by the 5 TYPE setting Do not change these setting 6 GENESIS UHQ funct...

Page 123: ...ot used Leading edge margin Trailing edge margin Black printing Not used SUCTION 01 18 mm 02 0 03 0 04 0 05 5 mm Item 06 12 14 30 30 1 0 0 Not used 7 6 5 4 3 2 1 0 Bit Not used Not used Not used Not used Not used Reduction settings 2 NUMERIC Param 5 INK ABS CAPA Yes No 4 PRINTER RESET 3 PRINT COUNT 86 Waste ink capacity check entry See page 4 45 Printer section reset function Print counter check ...

Page 124: ... DATA REPORT COUNTER ALL Dialling data initialization User data and service data 1 to 3 initialization User data and service data 1 to 3 and 6 to 7 initialization 4 NCU setting data initialization Data on system dump list initialization Data on activity report initialization Total number of pages printed scanned All user data service data activity management data and image data initialization exce...

Page 125: ...B i t 2 B i t 1 B i t 0 Service error code Error dump list Not used Copy function 300 series service error code Not used Not used User setting restriction Output Output No Output Setting possible Function 0 1 2 3 4 5 6 7 Bit 1 0 Indicates that the setting is 1 Figures in boldface are default settings Indicates that the setting is 0 Not Output Not Output Yes Not Output Setting restricted Figure 4 2...

Page 126: ...output 300 series Service Error Codes caused by hardware malfunction When Output is selected 300 series Service Error Codes are displayed and in reports When Not Output is selected no Service Error Codes are displayed 1 SSSW service soft switch setting SW15 service soft switch 15 Dial in FAX TEL switching function setting Bit Function 1 0 0 Not used 1 Not used 2 Not used 3 Not used 4 Not used 5 No...

Page 127: ...ttings Bit Function 1 0 0 New Caller V 8 protocol NO YES 1 New Called party V 8 protocol NO YES 2 New Caller V 8 protocol late start NO YES 3 New Called party V 8 protocol late start NO YES 4 New V 34 reception fallback Prohibited Not prohibited 5 Not used 6 Not used 7 Not used Bit 0 Select whether to use the V 8 protocol when calling If NO is selected the V 8 protocol is inhibited at calling and ...

Page 128: ...on If OFF is selected the receiver does not fall back 2 MENU No Function Selection range Default setting 08 V 34 max baud rate 2400 3429 3429 3429 baud 09 V 34 max transmission speed 2400 33600 33600 33600 bps No 08 Select the maximum baud rate for V 34 transmission 3429 3200 3000 2800 2743 and 2400 This model cannot use 2743 baud due to its modem specificarion If it is set to 2743 baud the maximu...

Page 129: ...on 2 instances because of line connection conditions raise the value of this parameter 7 PRINTER printer function settings 2 NUMERIC PARAM No Function Selecting range Default setting 05 Trailing edge margin 0 9999 5 5 mm for black white copy FAX Parameter 05 Sets the bottom margin for B W printing Copy Fax This parameter also sets the margins when PRINT MARGIN in user data is set to SMALLER for co...

Page 130: ...00000000 SW15 00000000 01000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 00000...

Page 131: ...00 00000000 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 00...

Page 132: ...000 00000000 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 0...

Page 133: ... 00000000 SW15 00000000 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 0000...

Page 134: ...00 00000000 00000000 00000000 SW15 00000000 00000000 00000000 00000000 00000000 SW16 00000011 00000011 00000011 00000011 00000011 SW17 00000000 00000000 00000000 00000000 00000000 SW18 00000000 00000000 00000000 00000000 00000000 SW19 00000000 00000000 00000000 00000000 00000000 SW20 00000000 00000000 00000000 00000000 00000000 SW21 00000000 00000000 00000000 00000000 00000000 SW22 00000000 000000...

Page 135: ...350 350 350 350 350 09 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 44 44 44 44 44 44 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 44 44 44 44 44 44 5 ...

Page 136: ...50 350 350 350 350 09 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 10 0 0 0 0 0 22 400 400 400 400 400 400 23 44 44 44 44 44 44 24 10 10 10 10 12 10 25 60 60 60 60 60 60 26 44 44 44 44 44 44 5 ...

Page 137: ...350 350 350 350 350 09 6 6 6 6 6 6 10 5500 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 44 44 44 44 44 44 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 44 44 44 44 44 44 5 ...

Page 138: ...0 350 350 350 350 09 6 6 6 6 6 6 10 5500 3500 4300 9000 5500 5500 11 3500 3500 3500 3500 3800 3500 13 1300 1300 1200 1300 1300 1300 15 120 120 120 120 120 120 16 2 2 2 2 2 2 17 100 100 100 100 100 100 18 0 0 0 0 0 0 19 400 400 400 400 400 400 20 100 100 100 100 100 100 21 0 0 0 0 0 0 22 400 400 400 400 400 400 23 44 44 44 44 44 44 24 10 10 10 10 10 10 25 60 60 60 60 60 60 26 44 44 44 44 44 44 5 TY...

Page 139: ... 4 06 4 4 4 4 4 07 350 350 350 350 350 09 6 6 6 6 6 10 5500 5500 5500 5500 5500 11 3500 3500 3500 3500 3500 13 1300 1300 1300 1300 1300 15 120 120 120 120 120 16 2 2 2 2 2 17 100 100 100 100 100 18 0 0 0 0 0 19 400 400 400 400 400 20 100 100 100 100 100 21 0 0 0 0 0 22 400 400 400 400 400 23 44 44 44 44 44 24 10 10 10 10 10 25 60 60 60 60 60 26 44 44 44 44 44 5 TYPE CZECH SLOVENIA ASIA POLAND EURO...

Page 140: ... cleaning If the symptom is not solved even after the cleaning is done three times do the head refreshing If the head refreshing does not solve the symptom replace the BJ cartridge or the ink cartridge The method of printing a nozzle check pattern is to press the Menu button select PRINTER SETTINGS using keys and press the OK button Select CLEANING using keys and then press the OK button Select NO...

Page 141: ...verview Test mode can be executed by following the menu items from the display a DRAM tests Writes data to DRAM image storage areas and reads that data to check operations b CS test CS test is used to enter the contact sensor s shading data c Print test Prints nine different patterns within the print area d Modem NCU tests The frequency test and the G3 signal transmission and CNG signal and DTMF s...

Page 142: ...2 FREQ 1 7 3 Not used 4 G3 Tx 0 8 5 DTMF Tx 0 9 6 TONE Rx 7 Not used 8 V34 G3 Tx 1 CLR PTN1 2 CLR PTN2 3 LF CHK 4 COMET 5 CR CHK 6 HEAD CHK 7 ENDURANCE 8 CHECKERS 9 BLACK See Page 4 60 See Page 4 63 See Page 4 64 See Page 4 65 1 ADJ LED TIME 2 Not used 3 DISP LED TIME 4 REG LED TIME 5 SHADING See Page 4 60 indicates that these are not used in the field See Page 4 61 6 FB READ ...

Page 143: ...4 Maintenance Service 7 DATA SET 6 FACULTY TEST 1 G3 4800bps Tx 2 Not used 3 SENSOR 4 ADF 5 Not used 6 SPEAKER 7 PANEL 8 F13 333 pps B W PWM31 9 LINE DETECT 1 3 See Page 4 66 See Page 4 68 See Page 4 70 8 PRINTER TEST Figure 4 24 Test Mode ...

Page 144: ...he 2 button from the test mode menu selects the CS tests ADJ LED TIME is used to adjust the CS LED lights on duration and enter the contact sensor s shading data pre scan operation Details on CS LED lights on duration adjustment see 3 1 CS LED Lights on Duration Adjustment on page 4 6 Tests 2 3 4 and Tests 5 are not used in the field Figure 4 25 D RAM Test 6 2 3 D RAM tests Pressing the 1 button f...

Page 145: ...est is normal make a copy of a document If the copy is faulty the reading section is faulty Please do not select the following menus 3 1 CLR PTN1 3 2 CLR PTN2 If a mistake is made and these menus are selected the value of 7 PRINTER 5 INK ABS CAPA will be reset to 0 so it will be necessary to re register Check the value of LostInkCount printed on the top of each test pattern and register this value...

Page 146: ...4 62 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 27 Print Pattern Sample ...

Page 147: ...The modem sends tone signals from the modular jack and the speaker G3 signal transmission test The modem sends G3 signals from the modular jack and the speaker V34 signal transmission test The V 34 modem sends G3 signals from the modular jack and the speaker a Frequency test The frequency test menu is selected by pressing the 2 button from the MODEM NCU test menu Signals of the frequencies below a...

Page 148: ...rom the MODEM NCU test menu The G3 signals below are sent from the modem using the modular jack and the speaker The frequency can be changed with the numeric buttons Numeric button Frequency 0 300 bps 1 2400 bps 2 4800 bps 3 7200 bps 4 9600 bps 5 TC7200 bps 6 TC9600 bps 7 12000 bps 8 14400 bps The transmission level for each frequency follows the service data NOTE ...

Page 149: ...nged with the numeric keys and the Speed can be changed with the search keys Numeric key Baud rate 0 3429 baud 1 3200 baud 2 3000 baud 3 2800 baud 4 2743 baud Not used 5 2400 baud Search key Speed 2400 bps 2 4 kbps 4800 bps 4 8 kbps 7200 bps 7 2 kbps 9600 bps 9 6 kbps 12000 bps 12 0 kbps 14400 bps 14 4 kbps 16800 bps 16 8 kbps 19200 bps 19 2 kbps 21600 bps 21 6 kbps 24000 bps 24 0 kbps 26400 bps 2...

Page 150: ...frequency counter are operating correctly a Sensor tests The sensor test is selected by pressing the 3 button from the faculty test menu In this test you can check the status of each sensor of this fax in item 1 on the display You can also check if sensors that use actuators and microswitches are operating correctly by moving the actuator or microswitch See page 4 26 Faulty scanner unit s sensors ...

Page 151: ...r DES Document edge sensor on off document no document 6 3 SENSOR 1 3 Pressing the 1 key DS of DES of DOC A4 DOC Document width sensor A4 This machine does not have this sensor CVR on PE on CVR cover sensor on of open close Pressing the 3 key PE paper edge sensor on of recording paper no recording paper ...

Page 152: ...mp test In this test you press the button corresponding to the displayed character to put it out The table giving the correspondence between the characters and the buttons is below Character Operation button Character Operation button 1 Numeric buttons W ON OFF button C Copy button M Resume button N Scan button button L Color B W button Menu button F FAX button SmartBase MPC600F only S Set button ...

Page 153: ...CD dots displayed All LED lamps light up When a button is preesed the corresponding character goes out Press start button WM SZPEICFNLFRDO _ pattern displayed When the entire display has gone out When a button is preesed the corresponding character goes out When the entire display has gone out Press the Stop Reset key to end the test O K When the entire display has gone out abcdefghijkl When a one...

Page 154: ...t menu When CI and CNG are detected from the modular jack the display changes from OFF to ON and the received frequency is displayed c 2 Test Menu 2 Test Menu 2 is selected by pressing the 2 button from the Line Detect menu When a tonal frequency is detected from the modular jack the display changes from OFF to ON and the received frequency is displayed The frequency detection level can be set wit...

Page 155: ... Press the OK button Using the button select the type of report to generate and press the OK button User data list Document memory list b Reports output automatically by user data settings Each report written below can be automatically output by specifying REPORT SETTINGS in user data Transmission TX reports Error TX report TX report TX report with first page Reception RX reports Error RX report R...

Page 156: ...port when the power is turned on after a power cut TX RX NO Indicates four digits of the transaction number MODE Indicates TRANSMIT or AUTO RX or B CAST Broadcast and COL Color CONNECTION TEL Number sent from the other party or number dialled PAGES Number of pages are stored in memory SET TIME Time when data is stored in memory Figure 4 30 Memory Clear List ...

Page 157: ... Report type Operations 1 System data list In the service mode and select SERVICE REPORTS using the button Press the OK button then select the type of list to generate using the button 2 System dump list 3 System data list System dump list Service activity report If you set bits 0 and 1 of 1 SSSW SW01 in the service with service error code mode the service error code and dump list are indicated on...

Page 158: ...4 74 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service a 1 System data list This list shows service data 1 5 7 9 setting statuses The following is a sumple list Figure 4 31 System Data List 1 6 ...

Page 159: ...4 75 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 32 System Data List 2 6 ...

Page 160: ...4 76 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 33 System Data List 3 6 ...

Page 161: ...4 77 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 34 System Data List 4 6 ...

Page 162: ...4 78 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 35 System Data List 5 6 ...

Page 163: ...4 79 SmartBase MPC600F MPC400 Chapter 4 Maintenance Service Figure 4 36 System Data List 6 6 START DATE records the date when the fax performs its first transmission after shipment from the factory NOTE ...

Page 164: ...se MPC600F MPC400 Chapter 4 Maintenance Service a 2 System dump list This list shows the past communications statuses and error communications history The following is a sample list Figure 4 37 System Dump List 1 2 ...

Page 165: ...G JPEG Total number of pages transmitted and received for each coding method G3 ECM Total number of pages transmitted and received in each mode PRINT READ Total number of pages printed scanned Display example PRINT 30 100 READ 30 100 Indicates the value input with Service Data 8 CLEAR COUNTER Indicates the value counted since shipment from the factory INK ABSORBER CAPACITY Waste ink absorber s ink...

Page 166: ...ymbol rate used for the primary channel TX LVL REDUCTION 0 Fixed ERR ABCODE Code output by the modem when an error occurred Not used in the field ERR SECTXB Transmit status of the modem when an error occurred Not used in the field ERR SECRXB Received status of the modem when an error occurred Not used in the field RX TX Received transmitted protocol signal bit 1 to bit 96 of received transmitted D...

Page 167: ...mission was complete For details see User s manual RESULT NG display with number of pages for which transmission was fault and service error code MAKER CODE Maker code 1000 1000 Indicates a Canon fax lower nibble upper nibble RCV V 8 FRAME Received V 8 protocol signal SYMBOL RATE Symbol rate used for the primary channel TX LVL REDUCTION 0 Fixed ERR ABCODE Code output by the modem when an error occ...

Page 168: ...ansmission was fault and service error code MAKER CODE Maker code 1000 1000 Indicates a Canon fax lower nibble upper nibble RCV V 8 FRAME Received V 8 protocol signal SYMBOL RATE Symbol rate used for the primary channel DATA RATE Transmission speed used for the primary channel TX LVL REDUCTION 0 Fixed ERR ABCODE Code output by the modem when an error occurred Not used in the field ERR SECTXB Trans...

Page 169: ...em board 28 1 to NCU borad J1 to PCNT board J5 to PCNT board J4 M M M M 1 22 1 3 PCNT board Timming sensor Carrige motor J6 J4 J9 J7 J1 J5 1 12 1 6 Paper feed motor J10 ink sensor Purge sensor J8 Purge motor ASF motor Carrige unit 21 1 J2 J3 5 1 5 1 5 1 Operation panel ADF board Contact sensor drive motor to SCNT board JPCNT1 SCNT board JPCNT2 Cover Sensor Pickup Sensor Paper Edge sorse Flat cable...

Page 170: ......

Page 171: ...Chapter 5 Appendix ...

Page 172: ......

Page 173: ...LY MODE MANUAL MODE ANS MACHINE MODE 3 MEMORY REFERENCE 1 DOC MEMORY LIST PRINT DOCUMENT DELETE DOCUMENT FILE PRINT 4 REPORTS LISTS 1 ACTIVITY REPORT SPEED DIAL LIST USER DATA LIST DOC MEMORY LIST 5 TEL REGISTRATION 1 1 TOUCH SPD DIAL CODED SPEED DIAL GROUP DIAL 01 09 00 99 01 09 1 SmartBase MPC600F only NET SWITCH Australia and New Zealand only 1 USER DATA FLOW 1 1 User Data Flow by Operation Pan...

Page 174: ...PHONE MARK OFFHOOK ALARM ON OFF 1 USER SETTINGS VOLUME CONTROL CALLING VOLUME 1 2 3 LINE MONITOR VOL 0 1 2 3 RX CALL LEVEL HIGH STANDARD TEL LINE TYPE TOUCH TONE ROTARY PULSE TX REPORT PRINT ERROR ONLY OUTPUT YES OUTPUT NO ACTIVITY REPORT 2 REPORT SETTINGS PRINT WITH IMAGE PRINT WITH IMAGE ON OFF ON OFF RX REPORT PRINT ERROR ONLY OUTPUT YES OUTPUT NO ON OFF 1 SmartBase MPC600F only ON OFF R KEY SE...

Page 175: ...PEED 33600 bps 14400 bps 9600 bps 7200 bps 4800 bps 2400 bps COLOUR DIRECT TX ON OFF 4 RX SETTINGS ECM RX ON OFF FAX TEL AUTO SW RING START TIME 8 SEC 0 30 SEC F T RING TIME 22 SEC 10 60 SEC DEFAULT ACTION RECEIVE DISCONNECT INCOMING RING ON OFF 2 TIMES 1 99 TIMES MAN AUTO SWITCH ON OFF 15 SEC 1 99 SEC REMOTE RX 25 0 99 ON OFF RX START SPEED ON OFF VERTICAL ONLY HORIZ VERTICAL RX REDUCTION 33600 b...

Page 176: ...PRINT HEAD BOTTOM MARGIN 8 SYSTEM SETTINGS DISPLAY LANGUAGE AUDIBLE TONES HEAD CLEANING HEAD REFRESHING NORMAL LONG ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN SWEDISH DANISH SLOVENE CZECH HUNGARIAN RUSSIAN KEYPAD VOLUME 0 1 2 3 ALARM VOLUME 0 1 2 3 UN LOCK PHONE 1 LOCK PHONE PASS WORD ON OFF 1 SmartBase MPC600F only ...

Page 177: ... Suite Please see the MultiPASS Suite User s Guide COUNTRY SELECT UK GERMANY FRANCE ITALY SPAIN HOLLAND DENMARK NORWAY SWEDEN FINLAND AUSTRIA BELGIUM SWITZERLAND PORTUGAL IRELAND GREECE LUXEMBOUGE HUNGARY CZECH RUSSIA SLOVENIA SOUTH AFRICA OTHERS Figure 5 5 User Menu Settings 5 5 ...

Page 178: ......

Page 179: ...1101 AT CANON INC ...

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