Canon S520, Quick Start Manual, Page: 40 / 58

36
Troubleshooting
Printer is not
responding Power cord not
securely
connected Verify that the power cord is securely connected to the printer and
plugged into a working outlet.
Printer is not
turned on, or is
not ready Verify that the POWER lamp is on and glowing a steady green.
If the lamp is off, press the POWER
POWER POWER
POWER button. The green lamp will flash
as the printer is warming up, then go to a steady (no flash) state when
the printer is ready. If the POWER lamp is flashing green, this
indicates that the printer is warming up or is processing a print job.
If the POWER lamp flashes orange, or green and orange alternately,
see “Handling Error Messages” on page 39.
Printer/computer
incorrectly
connected Reconnect the printer cable to the correct port, with the correct cable.
See the
S520 User’s Guide on the Setup Software & User’s Guide
CD-ROM for more information.
Bad cable Replace the printer cable.
Computer and/or
printer needs to
be reset Reboot the computer and/or reset the printer.
1. To reboot the computer, close all open applications, then restart.
2. To reset the printer, turn it off, then on again.
Cannot print
to end of job Printer has
overheated The printer can overheat when printing continuously for a long period
of time. To protect the printhead, the printer will pause automatically
at a line break. For further information, see the
S520 User’s Guide on
your CD-ROM.
Incorrect media
type
Windows Windows Windows Windows
On the Main
Main Main
Main tab of the S520 Properties window, confirm that
the Media Type
Media Type Media Type
Media Type selected matches the paper loaded.
Mac OS Mac OS Mac OS Mac OS
In the Print Print Print Print dialog box, confirm that the Media Type Media Type Media Type Media Type selected
matches the paper loaded.
Incorrect page
size setting Check the Page Size
Page Size Page Size
Page Size setting from within your application to ensure
that it matches the size of the media you have loaded.
Also, check that the Page Size
Page Size Page Size
Page Size setting specified in the Printer
Properties (for WIndows) or the Page Setup
Page Setup Page Setup
Page Setup (for Mac OS) dialog box
matches the size of the media loaded.
Printer tried
to print but
no ink on
paper Ink tanks are not
seated properly Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 20.
Ink tanks may
need to be
replaced Verify that you have sufficient ink in the ink tanks. See “Monitoring Ink
Levels” on page 19.
If necessary, replace the ink tanks. See “Replacing Ink Tanks” on page
20.
Problem
Problem Problem
Problem Possible Cause
Possible Cause Possible Cause
Possible Cause Try This
Try This Try This
Try This
S520_QSG.book Page 36 Thursday, October 11, 2001 4:22 PM