Canon Q30-3260-US1 User Manual Download Page 80

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5-2

Troubleshooting

Chapter 5

The serial number is located on the label on the back of the printer
(lower right side near the power cable):

Attempting to repair the printer yourself may void the limited warranty
as to that repair. See the limited warranty information that came with
your printer for details.

Basic Problems

This section describes these basic problems:

❍

Cannot install the printer driver

❍

Paper does not feed from the sheet feeder

❍

An error message appears

❍

Printing halts

❍

Printout is unsatisfactory

❍

Error Conditions

For all other problems, be sure to use Canon’s support services described
on page 1-4.

ABC 12345

Summary of Contents for Q30-3260-US1

Page 1: ...BJC 5100 USER MANUAL Canon ...

Page 2: ...concerning the products described Your printer and the software media included with your printer have been sold to you subject to the limited warranties set forth in the warranty card and license agreement enclosed with the respective product All software is licensed AS IS as described in the license agreement enclosed with the software media Further CCSI reserves the right to make changes in the ...

Page 3: ...n to help you use the printer on a daily basis User s Manual This manual offers detailed information on how to operate your printer It includes printing operations maintenance troubleshooting and specifications Read this manual to master basic operations and when you need to know the specifications of the printer Conventions This User s Manual uses the following conventions to alert you to informa...

Page 4: ...any commands you enter at your computer The buttons you press appear in this typeface POWER button The lights on your printer appear in this typeface POWER ERROR light When you type something on your computer it appears in this typeface DIR P When you press a Windows button it appears in bold Click OK ...

Page 5: ...6 The Maintenance Tab 2 7 The Windows 98 and Windows 95 Tabs 2 8 The Windows NT 4 0 Tabs 2 11 Specifying Your Printing Options on the Windows Tabs 2 16 Printing Speed Versus Color 2 16 Ways to Improve Print Speed in Windows 2 17 3 Paper Handling 3 1 Selecting Paper Types 3 1 Paper Guidelines 3 4 Paper Sizes 3 5 Media Types 3 6 Loading Paper 3 7 Automatically Feeding Paper 3 7 Auto Feed Guidelines ...

Page 6: ...Maintenance 4 10 Replacing a BJ Cartridge 4 11 Replacing a BJ Tank in the BC 21e Color BJ Cartridge 4 16 Storing a BJ Cartridge 4 19 Transporting the Printer 4 21 5 Troubleshooting 5 1 Identifying Your Printer Problem 5 1 Basic Problems 5 2 Cannot Install the Printer Driver 5 3 Paper Does Not Feed From Sheet Feeder 5 4 An Error Message Appears 5 5 Printing Halts 5 8 Printout Is Unsatisfactory 5 8 ...

Page 7: ...BJC 5100 Series printers with Canon s dual print head system offer excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This chapter Lists the supplies and accessories you can purchase for the printer Describes Canon s customer support services Provides important safety instructions 1 Introduction...

Page 8: ...you call the Canon Referral Service at 1 800 848 4123 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 385 2155 BJ Cartridges and BJ Tanks You can use the following BJ cartridges with the BJC 5100 Series printers BC 21e Color BJ Cartridge included BC 22e Photo BJ Cartridge optional BC 23 Enhanced Black BJ Cartridge included You can purchase th...

Page 9: ...ver damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired For optimum printing results Canon recommends that you use Canon BJ cartridges Canon Specialty Papers Canon manufactures numerous specialty papers including High Gl...

Page 10: ... 1 800 423 2366 Or for a charge of 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 To find out about all Canon products and accessories to download the latest drivers and to explore all your technical support options including e mail support visit the Canon Computer Systems Inc Web site www ccsi canon com 24 hour toll free Fax Retrieval System 1 800 526 4345 To download the latest pr...

Page 11: ...servicing contact Canon on the World Wide Web to locate the Canon Authorized Service Facility nearest you If you do not have access to the Web you can call Canon see page 1 4 Important Safety Instructions Read these safety instructions and refer to them later if you have any questions C Except as explained in this manual do not attempt to service the BJC 5100 Series printer yourself Opening and re...

Page 12: ...cal outlet you plan to use Make sure the outlet is easily accessible If you use an extension cord with the printer make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes To avoid injury do not allow children a...

Page 13: ...nusual noises or odors come from the printer The printer has been dropped or the enclosure has been damaged The printer does not operate normally when you have followed the operating instructions Adjust only those controls that are covered by the operating instructions in the Quick Start Guide and this User s Manual Improper adjustment of other controls may result in damage and may require extensi...

Page 14: ...1 8 Introduction Chapter 1 ...

Page 15: ... Before you can use any type of printer with your computer you must install software that allows the printer and computer to communicate this software is called a printer driver The printer driver tells the computer what kind of a printer you are using The printer driver also controls the various settings such as print quality and paper type You define these settings within the printer driver and ...

Page 16: ...printing procedure Start the program you are using to create the document and open the document you want to print Choose Print or Print Setup from the File menu You will see a screen similar to this Click on the Properties button if you want to make any adjustments as appropriate for printing your document See Printer Setup Within Windows for details After making any necessary changes to the print...

Page 17: ...n select Properties from the drop down list The Canon BJC 5100 Properties dialog box contains tabs on which the printing options are displayed The tabs you see depend on your operating system and on how you open the Properties dialog box If you are using Windows 98 or Windows 95 and you open the Properties dialog box from the Printers folder you see these tabs General Details Settings Troubleshoot...

Page 18: ...the same for Windows 98 Windows 95 and Windows NT 4 0 USES BLACK INK ONLY EVEN IF A COLOR CARTRIDGE IS INSTALLED IMAGE IS CONVERTED TO GRAYSCALE SPECIFY PRINT MEDIA SPECIFY SIZE OF PRINT MEDIA SPECIFY ORIENTATION PORTRAIT LANDSCAPE CLICK TO SPECIFY CUSTOM SETTINGS SEE NEXT SECTION FOR DETAILS SPECIFY TYPE OF PRINTING REGULAR IS FOR MOST OF YOUR PRINTING NEEDS PHOTO REALISTIC IS FOR PHOTOGRAPHS OR ...

Page 19: ...RINTING RESOLUTION ENABLE TO PAUSE PRINTER BETWEEN PRINTS ADJUSTS COLOR INTENSITY TO COMPENSATE FOR DIFFERENCES BETWEEN YOUR MONITOR AND PRINTED OUTPUT USE THIS HELP FEATURE TO SEE A DESCRIPTION OF EACH OPTION AND THE AVAILABLE SETTINGS SELECT THE HALFTONING METHOD TO USE FOR PRINTING DIFFERENT SIZES OF DOTS AND SPACES HIGH SPEED ERROR DIFFUSION ERROR DIFFUSION DITHER PATTERN SELECT HOW YOU WANT T...

Page 20: ...nting problems and recommend corrective actions This tab also includes the About button which displays version and copyright information about the device CLICK ON ANY OF THESE PROBLEMS TO SEE INFORMATION REGARDING THE CAUSE AND POSSIBLE SOLUTIONS BE SURE TO CLICK ON THE BOX DISPLAYS VERSION NUMBER AND COPYRIGHT INFORMATION ...

Page 21: ... tasks to keep your printer operating at optimum efficiency See the information starting on page 4 4 for complete details on using these procedures CLICK ON THIS BOX TO ALIGN THE PRINT HEADS CLICK ON THIS BOX TO CLEAN THE PRINT HEADS CLICK ON THIS BOX TO AUTOMATICALLY TURN OFF THE PRINTER IF IT IS IDLE FOR A SPECIFIED PERIOD OF TIME WINDOWS 98 AND WINDOWS 95 ONLY ...

Page 22: ... Maintenance tabs described previously N Be sure to use the help features described on page 2 4 to learn about the settings on these tabs The General Tab This tab allows you to add comments regarding the printer driver and print a test page or a separator page You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application ADD COMMENTS HERE P...

Page 23: ...tings You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application CHOOSE THE PRINTER S PORT SPECIFY THE PRINTER DRIVER SPECIFY TIMEOUT SETTINGS SPECIFY PORT SETTINGS SPECIFY SPOOL SETTINGS N This must be set to ECP Printer Port to obtain the optimum performance from your printer See your Quick Start Guide for details ...

Page 24: ...Management Tab This tab allows you to add and remove profile associations for your printer You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application N You see this tab in Windows 98 only PROFILES ...

Page 25: ...these tabs The General Tab This tab allows you to add comments regarding the printer driver and specify the location of the printer You can specify a different printer driver or print processor You can select to print a separator page at the beginning of each document and you can print the Windows test page You see this tab when you open the Properties dialog abox from the Printers folder not from...

Page 26: ... want to print documents You can also enable or disable bidirectional support and printer pooling You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows applications CHOOSE THE PRINTER S PORT CHANGE PORT SETTINGS CHECK ENABLES FEATURE NO CHECK DISABLES FEATURE ...

Page 27: ...cheduling features of your printer You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows applications ENABLE SPOOLING AND SPECIFY SPOOLING SETTINGS SPECIFY PRINTER S PRIORITY ENABLE TO PRINT DIRECTLY TO PRINTER NO SPOOLING SPECIFY AVAILABILITY OF PRINTER SPECIFY SPOOLING SETTINGS ...

Page 28: ...haring Tab This tab allows you to make your printer available to network users You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows applications SPECIFY WHETHER OR NOT PRINTER IS SHARED ON A NETWORK ...

Page 29: ...llows you to specify security features for your printer You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows applications CLICK TO VIEW OR SET PERMISSIONS FOR PRINTER CLICK TO VIEW OR SET AUDITING FOR PRINTER CLICK TO VIEW OR TAKE OWNERSHIP OF PRINTER ...

Page 30: ...on To find out about a setting click the question mark in the upper right corner Move the larger question mark to the setting you are interested in and click again Printing Speed Versus Color The BJC 5100 Series Printer Driver for Windows can interpret and translate the full spectrum of colors up to 16 7 million colors When printing in color there is a significant increase in the amount of informa...

Page 31: ...se only one software program at a time and unload any screen saving utilities or programs stored in Windows background this releases more memory for Windows processing Select Plain Paper or Bubble Jet Paper as the Media type The print head will make one or two passes for each printed line Select Draft as the Print Quality The Draft setting is four times faster than the High setting Check your hard...

Page 32: ...2 18 Using the Printer With Windows Chapter 2 ...

Page 33: ...ing Paper Types One of the most important things you can do to assure the best possible performance of your Bubble Jet printer is to select the correct paper Your printer produces letter quality print on most plain bond papers including cotton bond and photocopying papers it does not require special ink jet papers However the print quality varies with different paper types Be sure to test a type o...

Page 34: ...e stock as Canon s Glossy Photo Paper and have perforations around the printable area You can print beyond the perforation and then tear off the margins this allows you to fill the entire card with an image or color In the printer driver select Glossy Photo Cards for the Media setting Be sure to read the instructions that come with the Glossy Photo Cards Banner Paper Canon s Banner Paper is specif...

Page 35: ...r water resistant The Canon Bubble Jet Paper has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces making it a good choice for damp or rainy environments The paper is specially coated and printable on both sides In your printer driver select Bubble Jet paper for Media when you load this paper This paper comes in both letter ...

Page 36: ...ansfers Paper Guidelines When selecting or loading paper please remember the following Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality Use cut sheet paper only You cannot use multipart paper When using graph paper the lines may not match because the 1 6 inch line spacing of the printer is slightly less than that of graph paper If the print dens...

Page 37: ...anual A5 148 mm 210 mm Auto B4 257 mm x 364 mm Manual B5 182 mm 257 mm Auto Tabloid 11 in 17 in Manual DL Envelope European 220 mm 110 mm Auto 10 Envelope U S Commercial 9 5 in 4 125 in Auto Canon envelope 4 in 6 in Auto Letter Banner 8 5 in 11 in Manual each sheet A4 Banner 210 mm 297 mm Manual each sheet Fabric Size 9 488 in 14 015 in Auto N When you select Tabloid for paper size the printer dri...

Page 38: ...10 with Loading Support Sheet Glossy Photo Cards Auto 10 Banner Paper Manual 1 2 to 6 sheets Brilliant White Paper Auto Approx 130 0 4 stack High Resolution Paper Auto Approx 100 0 4 stack T Shirt Transfers Auto 1 Greeting Cards Manual 1 Bubble Jet Paper Auto Approx 130 0 4 stack Fabric Sheet Auto 1 Back Print Film Auto 10 Transparencies Auto 30 Other heavier weight Manual 1 print media Envelopes ...

Page 39: ...ely 30 sheets of transparency film or 10 sheets of back print film in the sheet feeder However these special media may not advance correctly under unusual environmental conditions such as extreme temperatures or humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Manually feed them one sheet at a time from either the she...

Page 40: ... edge of the paper with the right edge of the sheet feeder and secure the stack with the paper guide Do not stack paper beyond the limit mark on the right side of the printer Make sure the printer is turned on Start your print operation Slide the stack of paper into the sheet feeder until it stops Fan the paper 3 8 Paper Handling Chapter 3 ...

Page 41: ...ge may be damp due to the print density Remove the page right away and allow the ink to dry If paper curls after printing remove it immediately otherwise paper jams may occur Depending on the density of your printed pages the ink may need time to dry Within two to three seconds the ink becomes smudge resistant Do not try to load paper into the sheet feeder beyond the paper limit mark on the right ...

Page 42: ...llel cable is hooked under the tab on the back of the printer Make sure the front cover is closed and the POWER ERROR light is green Hold the sheet with the print side facing up and align the sheet with the left edge of the manual feed slot Slide the sheet into the manual feed slot and hold the sheet for a few seconds until it feeds automatically The printer will automatically load the paper into ...

Page 43: ...atically eject Simply feed the sheet again On the Settings tab click the Feed paper manually box so that a check mark appears For certain Media types and sizes this box is automatically checked Make sure the paper is loaded and the POWER ERROR light is green Start your print operation Set up your print operation CLICK HERE FOR MANUAL FEED ...

Page 44: ... smears or may damage your printer Envelopes with windows holes perforations cutouts and double flaps Envelopes made with special coated paper or deeply embossed paper Envelopes using peel off sealing strips Envelopes in which letters have been enclosed When you are ready to print on envelopes follow these steps to stack envelopes in the sheet feeder You can also manually feed envelopes one at a t...

Page 45: ...d the edges of the envelopes diagonally and bend gently Make sure any curls are removed from the flap of each envelope Slide a stack of envelopes into the sheet feeder until it stops Align the edge of the paper guide with the left edge of the stack of envelopes Insert the envelopes ...

Page 46: ...edures required for High Resolution Paper Fabric Sheets and Banner Paper Specialty Paper Guidelines N Be sure to read any instructions that come with your Canon specialty paper These instructions provide important information regarding how to achieve the highest print quality with these papers Follow these guidelines When automatically feeding transparencies or back print film remove each sheet af...

Page 47: ...t in a clear file or plastic holder When loading transparencies or back print film insert one sheet of plain paper as the last sheet in the stack Do not leave sheets of film in the sheet feeder for long periods of time Dust and dirt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints use a pair of thin cloth gloves while loading and handling film sheets...

Page 48: ...use the cleaning sheet enclosed with the paper to remove paper dust from the printer s rollers this will help prevent paper feed problems Using the Cleaning Sheet Make sure the paper support and paper output trays are extended Remove the two pieces of tape from the sheet Insert the sheet with the sticky side out toward you and down going into the sheet feeder Adjust the paper guide to the edge of ...

Page 49: ...th a booklet that describes special handling procedures Be sure to look through this booklet for special information regarding the Fabric Sheets This section describes specific steps for using Fabric Sheets with the printer Be sure to follow these guidelines Use the fixing agent that comes with the Fabric Sheet Do not touch newly printed fabric sheets until the ink is completely dry This takes abo...

Page 50: ...8 Paper Handling Chapter 3 Insert the sheet with the cloth side out toward you and the open end up away from the sheet feeder Adjust the paper guide to the edge of the fabric sheet Insert the fabric sheet ...

Page 51: ...allow the ink to completely dry When dry peel the film backing from the printed fabric sheet Wash the printed fabric sheet for about three minutes under lukewarm running water to remove extra ink Hang the fabric sheet up to dry it again Iron the dried fabric sheet with a clothes iron See the booklet that comes with Fabric Sheet for details on drying and washing Dry and then wash the fabric sheet S...

Page 52: ...ra sheet at the end of the banner just in case the type or graphics runs over to the next page at the end of the banner The shaded portions of the drawing below illustrate the maximum recommended printing area of banner paper N Printing on banner paper requires quite a bit of ink If you think your BJ cartridge may run out of ink use a new BJ cartridge For best print results on banner paper use lig...

Page 53: ...uns over at the end of the banner Align the first sheet of the paper with the left edge of the manual feed slot and adjust the manual feed guide to the edge of the paper then slide the sheet into the printer until it stops Do not allow the paper to hang over the edge of the desk or work table Insert the banner paper in the manual feed slot Cut the banner at a crease according to the length you nee...

Page 54: ...3 22 Paper Handling Chapter 3 Clear space in front of the paper output slot of the printer for at least one sheet Make sure the paper exit area is clear ...

Page 55: ...nually box is checked Now you can start the print operation from your Windows application Do not allow the paper to hang over the edge of the desk or work table Clear enough space in front of the printer for at least one sheet of paper to rest after printing Check your output Set up your print operation PAPER SIZE MANUAL FEED ...

Page 56: ...3 24 Paper Handling Chapter 3 ...

Page 57: ...uidelines Replacing BJ cartridges and BJ tanks Storing a BJ cartridge Transporting the printer Printer Guidelines Follow these guidelines to avoid damage to your printer and harm to you or others Set the printer on a stable surface Do not use an angled printer stand Avoid setting the printer in direct sunlight Keep the printer cover closed when printing Do not set anything on top of the printer Ma...

Page 58: ...or However never turn off the printer using the power strip Always use the POWER button on the printer Cleaning the Printer Your printer requires little routine maintenance Perform the following maintenance as necessary to keep your printer in good operating condition C Before cleaning make sure the printer is turned off and the power cord is unplugged Do not clean the exterior of the printer with...

Page 59: ...not what you expect or if you want to check whether a BJ cartridge or BJ tank is out of ink you can print a test print You can start a test print as follows Make sure the printer is off and plain paper is loaded in the sheet feeder Press and hold the POWER button until the printer beeps once This test print shows the version number of your printer s ROM and a nozzle pattern that indicates whether ...

Page 60: ...nter Test Page Performing Printer Maintenance Through the Printer Driver Using the BJC 5100 Series Printer Driver you can perform routine maintenance such as cleaning the print heads In the printer driver when you click on the Maintenance tab you see this screen N Make sure the printer is on CLICK ON THIS BOX TO ALIGN THE PRINT HEADS CLICK ON THIS BOX TO CLEAN THE PRINT HEADS CLICK ON THIS BOX TO ...

Page 61: ... N Make sure you have letter size plain paper loaded The printer outputs a one page pattern When you click the Align Print Heads button the printer automatically aligns the print heads This takes approximately five minutes As it aligns the print heads the printer outputs a one page pattern No further action is required You can now start your print operations ...

Page 62: ...rint Heads box you see this screen When you click the Clean Print Heads button the printer automatically cleans the print heads N Perform print head cleaning only when you encounter a print quality problem Unnecessary and repetitious cleaning wastes ink If you execute the print head cleaning while paper is manually loaded the printer will eject the paper and then perform the cleaning If you press ...

Page 63: ...e for a specified period of time When you click the Save Power box you see this screen Click on the Save Power drop down list to select Disabled after 10 minutes after 30 minutes or after 60 minutes Sending a print job to the printer automatically turns the printer back on N The Save Power feature is available in Windows 98 and Windows 95 only ...

Page 64: ...rite photographs When you run out of ink you replace the complete cartridge BC 23 Enhanced Black BJ Cartridge Contains the print head unit and black ink only When you run out of ink you replace the complete cartridge Choosing Which BJ Cartridges to Use Your BJC 5100 Series printer holds two BJ cartridges The BJ cartridge holders are labeled 1 and 2 The standard configuration is to install the BC 2...

Page 65: ...nt density of a page If the majority of your output is graphics you may need to change cartridges or tanks more often than when you are printing text only See BJ Cartridges in Appendix A page A 4 for details on the expected yield of the BJ cartridges You may need to replace a BJ cartridge or a BJ tank when either of these conditions exists You have been using the cartridge for more than six months...

Page 66: ...s The limited warranty remains in effect for its life once that particular damage has been properly repaired For optimum printing results Canon recommends that you use Canon BJ cartridges and BJ tanks BJ Cartridge and BJ Tank Maintenance The most important thing you can do to extend the life of your printer and to ensure optimum print quality is to take care of the BJ cartridges C Spilled ink can ...

Page 67: ... the BJ cartridge or the silver metal or circuit area on the side The metal area may become hot during printing Replacing a BJ Cartridge The following procedure describes how to replace the BC 21e Color BJ Cartridge in Holder 1 Follow the instructions in this section to replace a BJ cartridge in either Holder 1 or Holder 2 You only need to replace the BC 21e Color BJ Cartridge when the print head ...

Page 68: ...ter cover the cartridge holder moves to the center of the printer The POWER ERROR light blinks while the cartridge holder is positioned in the center of the printer C Do not attempt to move the cartridge holders manually This will damage the printer Open the cartridge holder Open the printer cover ...

Page 69: ...idge dispose of the old cartridge properly If you are switching cartridges store the cartridge in the Ink Cartridge Storage Box Peel off the protective foil Take the new BJ cartridge out of its protective packaging Store or dispose of the BJ cartridge Lift the BJ cartridge out of the cartridge holder ...

Page 70: ...from the print head and then remove the orange tape Gently press the cartridge cover until it snaps into place Close the blue cartridge holder cover Gently set the BJ cartridge into the cartridge holder Remove the protective material from the BJ cartridge CAP TAPE ...

Page 71: ...s are capped If you unplug the printer while it is printing or if you turn off a power strip to which the printer is connected the BJ cartridges will not be capped and may dry out If you installed a new BJ cartridge the printer automatically cleans the print head If you need to initiate the print head cleaning see page 4 6 Any time you change a BJ cartridge you are prompted to perform the Align Pr...

Page 72: ...ning at least five times If the same output is still blank replace the empty BJ tank in the BC 21e Color BJ Cartridge Then remove the orange protective cap Lift the cover from the center The printer moves the cartridge holder to the center of the printer The POWER ERROR light blinks while the cartridge holder is positioned to the center of the printer Open the cartridge holder Make sure the printe...

Page 73: ...rasp the tab on the top of the tank and pull forward to release the BJ tank Then lift the BJ tank up and out of the BJ cartridge unit Dispose of the BJ tank properly You may want to place it in a plastic bag to keep from spilling any residual ink Slide the new BJ tank into the empty slot on the BJ cartridge Remove the empty BJ tank ...

Page 74: ...e replacing both tanks repeat steps 4 through 6 for the other BJ tank Make sure each BJ tank is correctly seated in its respective slot Close the blue cartridge holder cover Press firmly on the tab on the top of the BJ tank until it snaps into place ...

Page 75: ...you will be prompted to perform the Align Print Heads procedure see page 4 5 for details Storing a BJ Cartridge Whenever you unwrap a BJ cartridge you must either install it in the printer or store it in the Ink Cartridge Storage Box to prevent the print head from drying and clogging When opening the Ink Cartridge Storage Box press in on the release tab that locks the cover in place Open the Ink C...

Page 76: ... The protective cap must be removed from the cartridge before you set it in the storage box Be sure the lid snaps closed N Whenever you remove a BJ cartridge from the printer store the cartridge in the storage box unless you are disposing of it Close the storage box Carefully set the cartridge in the storage box ...

Page 77: ...s and grooves on the sides of the containers Transporting the Printer If you plan to move the printer from one location to another or if you want to store it follow these steps Make sure the print head is in the home position on the right side of the printer Remove any paper from the sheet feeder Detach the interface cable Unplug the power cord Turn off the printer s power ...

Page 78: ...ked FRAGILE or HANDLE WITH CARE Do not remove the BJ cartridges from the printer or ship a BJ cartridge or a BJ tank from which you have removed the protective cap An opened BJ cartridge or BJ tank that is not installed in the printer or in the Ink Cartridge Storage Box may leak and the print head may dry out Pack the printer ...

Page 79: ...pter also contains information to help you solve printer problems It covers a few basic problems and describes how to clear a paper jam For complete problem solving information be sure to use our support services See Canon Customer Care Center in Chapter 1 page 1 4 for details on Canon s customer technical support options Identifying Your Printer Problem Before contacting Canon identify your print...

Page 80: ... as to that repair See the limited warranty information that came with your printer for details Basic Problems This section describes these basic problems Cannot install the printer driver Paper does not feed from the sheet feeder An error message appears Printing halts Printout is unsatisfactory Error Conditions For all other problems be sure to use Canon s support services described on page 1 4 ...

Page 81: ...Windows 95 or Windows NT 4 0 Double click My Computer and then double click the CD ROM icon in the new window Refer to the Quick Start Guide and proceed with the installation Problem with the Verify your CD ROM drive CD ROM You may need to reduce the speed of your CD ROM To lower the speed cache for the CD ROM drive follow these steps Right click on the My Computer icon on the Desktop and click on...

Page 82: ...s you are loading envelopes If the paper support is not raised the media will not slide fully into the paper feed slot and will not feed into the printer correctly Paper wrinkled or Check that you are using appropriate media curled Paper that is folded curled or crumpled will not feed into the printer correctly and may also cause paper jams Paper surface is slick Feed single sheets If the paper su...

Page 83: ... parallel interface cable Another device is Check the LPT1 port connected to LPT1 Make sure the printer is connected to LPT1 Switching device or Check the switching device or external buffer external buffer fault Disconnect the switching device or external buffer and print with the printer connected directly to the computer If you can then print normally the fault is probably in the switching devi...

Page 84: ... BJC 5100 icon and click Delete Follow the on screen instructions For details about installing the printer driver see the Quick Start Guide A Windows Printing Change the WPS driver port setting or delete the WPS System WPS driver driver is installed on the To change the port setting open the WPS Driver computer Properties window Windows 98 and Windows 95 In the Details tab select FILE in the Print...

Page 85: ...ditional memory Sufficient space not Clean up your hard disk available on hard disk Delete any unnecessary files to make more space available Internal file or Rebuild the document and print it again application software If there is no problem with the new document the problem original file was probably faulty If the same problem occurs with the new file visit Canon s Web site or call the Canon Cus...

Page 86: ...occasionally overheat during a long print job If the print heads overheat printing will pause at the end of a pass across the page to allow time for the print heads to cool and then will re start after a brief interval C To avoid minor burns do not touch the print heads or the surrounding area Printout Is Unsatisfactory Printout faint or colors are wrong Cause Solution Print head nozzles in Print ...

Page 87: ...nnect the switching device or external buffer external buffer fault Print with the printer directly connected to the computer If you can then print normally the fault is probably in the switching device or external buffer Consult the switching device or external buffer supplier Windows Printing System Change the WPS driver port setting or delete the WPS WPS driver is installed driver on the comput...

Page 88: ...rint heads see page 4 6 Replace the BJ tanks as the inks has run out necessary see page 4 16 Printer driver settings Check the printer driver settings are not correct To print a photo select the Photo realistic setting Check also that the Media setting matches the media you are actually using Printed page smeared by next page Cause Solution Paper absorption Pause the printer capacity was exceeded ...

Page 89: ... is damaged or is not compatible with this printer Replace the BJ cartridge in Holder 1 Four beeps The BJ cartridge in Holder 2 is damaged or is not compatible with this printer Replace the BJ cartridge in Holder 2 Five beeps The print head has become too hot Allow it to cool If necessary turn off the printer Six or more beeps The printer needs service Visit Canon s Web site or call the Canon Cust...

Page 90: ...ny paper left inside the printer If necessary turn the printer off before removing the jammed paper When you turn the printer back on start the print operation again Press the RESUME button to continue the print operation Gently pull the paper out with one hand while holding down the printer with the other hand ...

Page 91: ...nvelopes Manual feed 17 to 146 lb One sheet only thickness 0 03 in 0 8 mm Paper Size Letter 8 5 in 11 in Legal 8 5 in 14 in Tabloid 11 in 17 in A3 297 mm 420 mm A4 210 mm 297 mm A5 148 mm 210 mm B4 257 mm 364 mm B5 182 mm 257 mm Letter Banner 8 5 in 11 in 2 to 6 sheets A4 Banner 210 mm 297 mm Fabric Sheet 9 488 in 14 015 in U S Commercial number 10 envelope 9 5 in 4 125 in European DL envelope 220...

Page 92: ...rinters Canon Back Print Film Canon Transparencies Commercial number 10 or European DL Paper Weight Automatic feed 17 to 28 lb 64 to 105 g m2 Manual feed 17 to 146 lb 64 to 550 g m2 Print Speed Approx 10 ppm Black using BC 23 BC 23 combination Approx 4 ppm Color using BC 21e BC 21e combination Print speed will vary depending on system configuration software document complexity print mode and page ...

Page 93: ...per 1440 720 dpi on special paper Printable area for paper Printable area for envelopes To ensure the best print quality make sure printing on envelopes is well within the printable area described below U S COM10 Margin in L 0 25 6 4 mm R 0 45 11 3 mm T 0 12 3 0 mm B 0 65 16 5 mm Margins for Fabric Sheet L 0 13 in 3 4 mm R 0 43 in 11 0 mm T 1 50 in 38 1 mm B 1 22 in 30 9 mm Margins L 0 25 in 6 4 m...

Page 94: ...21 Black Ink color Black cyan yellow magenta BJ tank yield BCI 21 Color Approx 100 pages at 7 5 coverage BCI 21 Black Approx 225 pages at 5 coverage BC 22e Photo BJ Cartridge Print head 64 nozzles for black 24 nozzles for color Ink color Black cyan magenta yellow Cartridge yield Approximately 50 pages at 7 5 coverage for each color BC 23 Enhanced Black BJ Cartridge Print head 128 nozzles Ink color...

Page 95: ...5 F 5 C to 35 C Humidity 10 to 90 RH no condensation Storing Environment Temperature 32 F to 95 F 0 C to 35 C Humidity 5 to 90 RH no condensation Power Source USA Canada AC 120 V 60 Hz Energy Star Power Consumption 6 watts maximum nonprinting 55 watts maximum printing Dimensions 19 6 in 498 mm W 11 0 in 280 mm D 8 7 in 222 mm H Weight Approx 12 5 lb 5 7 kg without cartridges installed ...

Page 96: ...A 6 Specifications Appendix A ...

Page 97: ...of specifying color using CMYK color values K is used for black because B is used to represent blue in RGB Color Management Method of translating the monitor s on screen colors RGB to the printer s output colors CMYK Color Management Settings are Auto Photo ICM and Chart Graph dB A Stands for decibel level a decibel being a unit of measurement for the intensity of the sound coming from the printer...

Page 98: ...ror Diffusion Highest quality of all halftoning methods Optimal for printing photographic and graphic images Font A complete set of characters of the same size and style a particular implementation of a typeface For example 12 point Courier bold Form feed A printer function that automatically ejects the current page and advances the printer to the top of the next page Gamma Degree of intensity for...

Page 99: ...e printer must be stored inside this container to prevent the print head of the cartridge from drying and clogging Intensity The amount of color More intense or more saturated colors are more pure Less intense or less saturated colors are less vivid Interface The connection between two devices that makes it possible for them to communicate with each other This printer features a parallel interface...

Page 100: ...cters per inch that can be composed using a fixed space font Platen Printer component that holds the paper in position during ink transfer Point size Character height is defined in points one point is 1 72 inch For instance this text is printed using a 10 point font Portrait orientation Refers to printing across the width of the page letter style This is the opposite of landscape orientation which...

Page 101: ...lution The density of dots for any given output device Expressed in terms of dots per inch dpi Low resolution causes font characters and graphics to have a jagged appearance Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs Resolution values are represented by horizontal data and vertical data for example 360 360 dpi This printer can produ...

Page 102: ...G 6 Glossary ...

Page 103: ...Tank 1 2 4 8 4 21 A 4 BCI 21 Color BJ Tank 1 2 4 8 4 21 A 4 Beeping printer 2 6 5 11 Bidirectional support 2 12 BIOS settings 2 17 BJ cartridges 1 2 4 3 4 8 5 11 A 4 capping 4 15 guidelines 4 8 9 holders 4 2 maintenance 4 10 11 replacing 4 11 15 specifications A 4 standard configuration 4 8 storage box 4 10 4 13 4 19 21 storing 4 19 21 BJ tanks 1 2 4 8 4 16 19 maintenance 4 10 11 replacing 4 16 19...

Page 104: ...er 2 1 Computer processor 2 17 Copyright information 2 6 Corrective actions troubleshooting 2 6 Custom settings 2 4 5 Customer Care Center 1 4 7 5 1 Cut sheet paper 3 4 D Density print 3 4 4 9 Details tab Windows 98 95 2 9 Dimensions printer A 5 Dither pattern 2 5 DL envelopes 3 5 3 12 Document printing 2 2 dpi 2 5 A 2 Draft mode 2 4 2 17 E ECP parallel port 2 9 2 17 5 9 Envelopes 3 6 A 2 European...

Page 105: ...cleaning sheet 3 16 17 High speed error diffusion 2 5 Holder 1 Holder 2 4 3 4 4 8 4 11 Home position 4 15 Humidity 3 15 A 5 I Identifying printer problem 5 1 2 IEEE 1284 ECP compatible 5 9 Image color matching 2 5 Ink 1 2 3 4 8 21 Ink Cartridge Storage Box 4 10 4 13 4 19 21 Installation interrupted 5 3 Instructions safety 1 5 7 Interface cable 3 10 4 1 A 5 L Landscape orientation 2 4 Legal size 3 ...

Page 106: ... A 5 port ECP 2 9 2 17 5 9 Pausing printer 2 5 5 10 Permissions printer 2 15 Photo output 4 8 Photo ICM setting 2 5 Photo realistic printing 2 4 3 5 4 8 Photographs 4 8 Plain paper 2 17 3 1 3 6 7 Platen 4 3 Port printer 2 9 5 5 6 settings 2 9 2 12 Portrait orientation 2 4 Ports tab 2 12 Power consumption A 5 cord 4 1 saving 2 7 4 4 4 7 source A 5 strip 4 2 surge protector 4 2 POWER button 5 11 POW...

Page 107: ...5 6 7 help 2 4 printer maintenance 4 4 7 settings 5 10 understanding 2 1 using 2 3 16 Windows 2 3 16 Printing banner paper 3 20 23 document 2 2 envelopes 3 12 14 fabric sheet 3 17 19 halts 5 8 method A 1 nothing 2 6 options 2 4 16 problems 2 6 5 1 12 resolution 2 5 specifications A 1 3 speed versus color 2 16 17 test print 2 8 2 11 4 3 4 type 2 4 Printout faint 5 8 unsatisfactory 5 8 10 Problems b...

Page 108: ...g device 5 5 5 9 System BIOS 2 17 CMOS 2 17 memory 2 17 setup 2 17 T Tabloid paper 3 5 3 10 4 9 Tabs Windows 2 4 16 Technical support 1 4 5 1 Temperature 3 15 A 5 Test page 2 8 2 11 prints 4 3 4 Text with spot color 4 8 Thick paper 3 4 Timeout settings 2 9 Transparencies 1 3 3 4 3 6 7 3 14 15 A 2 Transporting printer 4 21 22 Troubleshooting printer 5 1 12 tab Windows 2 6 T Shirt Transfers 1 3 3 3 ...

Page 109: ...er there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betw...

Page 110: ... apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry Canada Cet appareil numérique respecte les limites de bruits radio électriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur Appareils Numériques NMB 003 édictée par l Industrie Canada ...

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