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Canon Pixma TS7520, Online Manual


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Cannot Receive a Fax, Cannot Print a Fax

Check1

 Is the power turned on?

• You cannot receive faxes if the power is turned off. Press the 

ON

 button to turn the power on.

• If you unplugged the power cord without turning off the power (the 

ON

 lamp is lit), reconnecting it turns on

the power automatically.

• If you unplugged the power cord after pressing the 

ON

 button to turn off the power (the 

ON

 lamp is off),

reconnect it, and then press the 

ON

 button to turn on the power.

• If the power was turned off due to power failure, etc., the power is automatically turned on when the power

failure is resolved.

Important

• Confirm that the 

ON

 lamp is off before unplugging the power cord, and then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

For details on how to unplug the power cord, refer to 

Unplugging the Printer

.

Note

• If the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord, the

list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed after turning
the printer on.

For details, see Summary of Reports and Lists.

Check2

 Is the printer's memory full?

Print the received faxes stored in the printer's memory, delete them from the printer's memory, and then have the
sender resend the faxes.

Document Stored in Printer's Memory

Check3

 Does an error occur during reception?

• Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax

standby screen, check the cause.

A Message for Faxing Is Displayed on Fax Standby Screen

• Print ACTIVITY REPORT and check for an error.

Summary of Reports and Lists

If a reception error has occurred, see below.

Errors Often Occur When You Receive a Fax

396

Summary of Contents for Pixma TS7520

Page 1: ...0 series Online Manual Basic Operation Network Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Faxing Frequently Asked Questions List of Support Code for Error En...

Page 2: ...me Name 47 Connecting to Another Computer via LAN Changing from USB to LAN Connection 48 Printing Network Settings 49 Changing Wireless LAN Connection Method 54 Handling Paper Originals Ink Tanks etc...

Page 3: ...e 106 Cleaning the Print Heads 107 Adjusting Print Head Position 109 Checking Ink Status from Your Computer 110 Cleaning 111 Cleaning Paper Feed Rollers 112 Cleaning Inside the Printer Bottom Plate Cl...

Page 4: ...Changing the Printer Operation Mode 163 Changing Settings from Operation Panel 164 Changing Settings from Operation Panel 165 Setting Items on Operation Panel 167 FAX settings 168 Print settings 172 L...

Page 5: ...with Wireless Direct 219 Printing Using Operation Panel 224 Printing Templates Such as Lined or Graph Paper 225 Paper Settings 229 Copying 233 Making Copies 234 Setting Items for Copying 237 Scanning...

Page 6: ...Using Speed Dial Utility2 296 Changing Sender Information Using Speed Dial Utility2 297 Registering Changing Rejected Number Using Speed Dial Utility2 298 Registering Telephone Directory Has been Save...

Page 7: ...nter on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 345 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows C...

Page 8: ...Call 402 Mechanical Problems 403 Power Does Not Come On 404 Power Shuts Off By Itself 405 USB Connection Problems 406 Cannot Communicate with Printer via USB 407 Installation and Download Problems 408...

Page 9: ...1003 439 1200 440 1401 441 1600 442 1660 443 1688 444 1689 445 1700 446 1890 447 2110 448 2900 451 2901 452 4103 453 5011 454 5012 455 5100 456 5200 457 5B00 458 6000 459 C000 460...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10...

Page 11: ...ersonal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and in...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binar...

Page 14: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 15: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 16: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 17: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 18: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 19: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 20: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 21: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 22: ...distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this s...

Page 23: ...pplies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the fol...

Page 24: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Faxing 24...

Page 25: ...cribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 A...

Page 26: ...ter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page siz...

Page 27: ...ation panel before printing If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon J in Quick Menu The Guide Menu screen is displayed Note The number and...

Page 28: ...To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Print N 13 Specif...

Page 29: ...lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide If your printer is not displayed...

Page 30: ...on how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the rear tray cover A and then pull up the paper support B 2 Open...

Page 31: ...ly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size an...

Page 32: ...ng If the operation panel is close the printer does not start printing 8 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 9 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photo...

Page 33: ...originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 To load A4 sized paper in the cassette press down the lock C o...

Page 34: ...loading other than A4 sized paper in the cassette 4 Load the paper stack WITH THE PRINT SIDE FACING DOWN 5 Align the paper guides D with the paper length and width 6 Mount the cassette cover and then...

Page 35: ...Select the size of the loaded paper in the cassette at Page size and then select Register 8 Open the operation panel E pull out the paper output tray F and paper output support G and open the output...

Page 36: ...9 Press the HOME button I 10 Select Copy J 11 Select Standard copy 12 Open the document cover K 13 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark L 36...

Page 37: ...15 Confirm the paper settings then press the Black button M or Color button N Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenie...

Page 38: ...ax multiple documents in black and white as follows 1 Open the document tray A 2 Insert the document WITH THE SIDE TO SCAN FACING UP 3 Adjust the document guide B 4 Press the HOME button C 5 Select Co...

Page 39: ...6 Select Enter the number E 7 Enter the fax number F and select OK G 8 Press the Black button H Note Many other convenient faxing features are available Faxing 39...

Page 40: ...ss router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data con...

Page 41: ...ttings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows Mac OS You c...

Page 42: ...sabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with...

Page 43: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 44: ...ion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connec...

Page 45: ...onjour Enable Service name Canon TR7500 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends...

Page 46: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 47: ...The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the print...

Page 48: ...Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For Mac OS To connect an additional compu...

Page 49: ...4 Check message and select Yes 5 Select Print details 6 Select Yes The printer starts printing the network setting information The following information on the printer s network setting is printed ou...

Page 50: ...h bits Inactive 128 64 3 2 10 Authentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mas...

Page 51: ...Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active 3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Access Point Mode Operation mode for Wireless Dir...

Page 52: ...r service name Bonjour service name Up to 52 alphanumeric charac ters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communi cation Ena...

Page 53: ...Address Device address of paired device XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service 7 1 Unsent Usage Logs Number of unse...

Page 54: ...Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on If the HOME screen is not displayed press the HOME button 2 Select Network stat...

Page 55: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Replacing Ink Tanks 55...

Page 56: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 56...

Page 57: ...ter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper sou...

Page 58: ...Label Superior WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is...

Page 59: ...pen them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too h...

Page 60: ...g paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is...

Page 61: ...e and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I pull out the paper output tray J and paper output support K and open the out...

Page 62: ...lity The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing agai...

Page 63: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edg...

Page 64: ...per in the cassette press down the lock C on the cassette then extend the cassette Important Do not extend the cassette when loading other than A4 sized paper in the cassette 5 Slide the paper guide D...

Page 65: ...portant Always load paper in the portrait orientation F Loading paper in the landscape orientation G can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figur...

Page 66: ...load sheets of paper higher than the load limit mark K Keep the paper stack height below the tabs L of the paper guides 9 Mount the cassette cover and then insert the cassette into the printer Push t...

Page 67: ...er on the print settings screen of the operation panel or the computer To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded in the ca...

Page 68: ...nvelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposi...

Page 69: ...IDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align t...

Page 70: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 70...

Page 71: ...peration panel is close the printer does not start printing Note After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver To prevent...

Page 72: ...Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 72...

Page 73: ...ng to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on the platen glass Loading Two or More Sheets of Document of th...

Page 74: ...observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the...

Page 75: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 75...

Page 76: ...cument WITH THE SIDE TO SCAN FACING UP in the document tray Note For details on the supported originals see below Supported Originals When you set the alarm to be silent in Sound control of Device use...

Page 77: ...in Scan and specify a standard size A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel f...

Page 78: ...iagonally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inches 1 mm from the edges of the platen glass Loading Only One Original in the Center of the platen...

Page 79: ...iginals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items A More than 0 40 inches 1 cm Note The Skew Correction function automatically compensates for the o...

Page 80: ...2 on 1 4 on 1 copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 inch 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm high Thickness 0 003...

Page 81: ...Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 81...

Page 82: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 82...

Page 83: ...hen you need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do...

Page 84: ...re to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Import...

Page 85: ...Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it ac...

Page 86: ...the wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install al...

Page 87: ...alling a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been instal...

Page 88: ...tank The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Selecting Ink number displays the Ink number sc...

Page 89: ...f ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print qua...

Page 90: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 90...

Page 91: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 91...

Page 92: ...heck the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcti...

Page 93: ...ter For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean...

Page 94: ...er pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen f...

Page 95: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 95...

Page 96: ...the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not...

Page 97: ...ad If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The p...

Page 98: ...r in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is disp...

Page 99: ...until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine...

Page 100: ...sette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the...

Page 101: ...onfirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not pr...

Page 102: ...a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size t...

Page 103: ...t touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 Confirm the message then load the print head alignment sheet on the plat...

Page 104: ...select OK to release the error then take appropriate action An Error Occurs 10 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the prin...

Page 105: ...Performing Maintenance Functions from Your Computer Mac OS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 105...

Page 106: ...plies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not kno...

Page 107: ...tape will hinder ink output Did you install the ink tanks in their correct positions 3 Execute cleaning Make sure that the printer is on and then click Yes Print head cleaning starts 4 Complete clean...

Page 108: ...ning starts 4 Complete deep cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check p...

Page 109: ...pears 3 Load paper in printer In the cassette load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment s...

Page 110: ...the ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon...

Page 111: ...aning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Casset...

Page 112: ...is turned on 2 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirma...

Page 113: ...ized plain paper 10 Open the operation panel then pull out the paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion...

Page 114: ...panel then pull out the paper output tray 3 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select...

Page 115: ...ette cover and then insert the cassette into the printer 12 Open the operation panel then pull out the paper output tray 13 Select OK The paper cleans the inside of the printer as it feeds through the...

Page 116: ...r If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be su...

Page 117: ...en repairing lending or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers Letters and Symbols Ch...

Page 118: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 118...

Page 119: ...of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers...

Page 120: ...nter un risque de choc lectrique caus par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situ pr s de la fuite ATTENTION Pour r duire les risques d incendie utiliser un...

Page 121: ...with FCC radiation exposure limits for at uncontrolled equipment This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body excluding ext...

Page 122: ...the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local...

Page 123: ...exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectr...

Page 124: ...e used to cause a nuisance to other Spark customers Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes dep...

Page 125: ...Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 126: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 127: ...e deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 128: ...tos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 129: ...eva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeesee...

Page 130: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 131: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 132: ...ei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 133: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 134: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 135: ...Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High 135...

Page 136: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 137: ...HIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important...

Page 138: ...lete such information and prevent third parties from accessing it Select Setup on the HOME screen and select Settings Device settings Reset settings Reset all OK Yes For printers with fax capabilities...

Page 139: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 140: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel Entering Numbers Letters and Symbols 140...

Page 141: ...Main Components Front View Rear View Inside View Operation Panel 141...

Page 142: ...time Loading Documents in the ADF Auto Document Feeder 3 document feeder cover Open when clearing jammed documents 4 document guide Adjust this guide to match the width of document in the ADF 5 paper...

Page 143: ...side you want to scan facing up 11 document output slot Documents scanned from the ADF are delivered here 12 document cover Open to load an original on the platen glass 13 cassette Load A4 B5 A5 or Le...

Page 144: ...19 platen glass Load an original here 144...

Page 145: ...rd 4 USB port Plug in the USB cable to connect the printer with a computer 5 telephone line jack Connect the telephone line 6 external device jack Connect an external device such as telephone or answe...

Page 146: ...er Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer 2 print head holder The print head is pre installed Note For details on replacing an ink ta...

Page 147: ...ouch screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button Basic Operation of the touch screen...

Page 148: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 148...

Page 149: ...on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To re...

Page 150: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 151: ...te You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the prin...

Page 152: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 153: ...r clogging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or...

Page 154: ...access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the...

Page 155: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 156: ...formation or to change the network settings The icon differs depending on the network of use or the network status Wireless LAN is enabled and the printer is connected to the wireless router Note Depe...

Page 157: ...s not connected to the wireless router Wireless Direct is enabled Wireless LAN is disabled E Cloud Displays the cloud s Main screen You can use the services of PIXMA MAXIFY Cloud Link F Setup Displays...

Page 158: ...one input mode for letters and another for numbers and symbols To switch modes tap A in the lower left To switch between lower and uppercase in the alphabetic mode and between different types of chara...

Page 159: ...ursor to the character to delete and then tap E Touch to keep deleting characters To insert a space Tap F After you are finished entering information tap OK G Entering Letters With Accents or Diacriti...

Page 160: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 160...

Page 161: ...Changing Printer Settings from Your Computer Mac OS Managing the Printer Power Changing the Printer Operation Mode 161...

Page 162: ...n function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Page 163: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Page 164: ...ration Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web...

Page 165: ...Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is...

Page 166: ...For more on setting items on the operation panel Setting Items on Operation Panel 166...

Page 167: ...Device user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management Sy...

Page 168: ...ot be available depending on the country or region of purchase Telephone line auto selection China only If you select ON the telephone line type is selected automatically If you select OFF you can sel...

Page 169: ...D Remote Reception Color transmission When faxing color documents using the ADF selects whether to convert them into black white data if the recipient s fax device does not support color faxing If you...

Page 170: ...REPORT automatically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manually...

Page 171: ...cting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer...

Page 172: ...ing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif informat...

Page 173: ...N using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for wirel...

Page 174: ...service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX X...

Page 175: ...ess XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters M...

Page 176: ...s Vista Optimize inbound WSD Selecting Enable allows you to receive the WSD printing data faster WSD scan from this device Selecting Enable allows you to transfer the scanned data to the computer usin...

Page 177: ...ems for printing from a PictBridge Wireless LAN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Speci...

Page 178: ...n to set the shift time to start summer time will be displayed after specifying the items above and selecting OK After specifying the shift time and selecting OK you can specify the end date time End...

Page 179: ...power on Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer Note You can also enter this setting menu by selectin...

Page 180: ...compatible devices is canceled Set Bluetooth device name Specifies the printer name for Bluetooth connection Note If the printer cannot be paired to the Bluetooth compatible device after you changed s...

Page 181: ...Language selection Changes the language for the messages and menus on the touch screen 181...

Page 182: ...e update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select...

Page 183: ...er Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Detect paper setting mismatch If you s...

Page 184: ...ct the telephone line from the printer before you return this setting item back to the default After resetting perform setup again as necessary Reset all Sets all settings you made to the printer back...

Page 185: ...es the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center DNS server set...

Page 186: ...nformation on Setup Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wir...

Page 187: ...printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as necessary A Select two sided c...

Page 188: ...instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B S...

Page 189: ...n the HOME screen Using the Operation Panel 3 Select Settings 4 Select Quiet setting 5 Select Use quiet mode or Use during specified hours When Use quiet mode is selected The confirmation screen is di...

Page 190: ...ed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparin...

Page 191: ...nnect USB and LAN can be used at the same time Print width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm S...

Page 192: ...F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing Copy Approx 14 W S...

Page 193: ...sation Communication mode Super G3 G3 Data compressing system Black MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based...

Page 194: ...rted Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication dista...

Page 195: ...available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Internet connection or CD ROM drive is required to...

Page 196: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 196...

Page 197: ...rior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 7...

Page 198: ...cm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits rear tray Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm M...

Page 199: ...5 cm 20 sheets 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus...

Page 200: ...1 sheet Letter N A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or l...

Page 201: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 202: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 203: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 203...

Page 204: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 204...

Page 205: ...rinting Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is...

Page 206: ...Mac 1 Check that printer power is on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Start printing from your application s...

Page 207: ...f printing paper such as photo paper that cannot be printed on both sides uncheck the Two Sided checkbox Note Use the Print dialog to set general print settings such as the layout and the print sequen...

Page 208: ...ientation of loading envelope The print data is rotated by 180 degrees against the print result image Load the envelope in vertically with the address side facing up so that the folded flap of the env...

Page 209: ...ote It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer...

Page 210: ...ge Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialo...

Page 211: ...ent to the printer Open System Preferences and select Printers Scanners To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queu...

Page 212: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Page 213: ...inter and PC You cannot remove the AirPrint printer if not logged in as the administrator For information about an administrative user refer to the user s manual for the Mac OS 1 Open System Preferenc...

Page 214: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 214...

Page 215: ...ent The iOS device and the printer must be connected to the same network over a LAN or connected directly without wireless router Printing with AirPrint from iOS Device 1 Check that printer power is o...

Page 216: ...our model name from Printer on Printer Options Important Because some applications do not support AirPrint Printer Options may not be displayed If an application does not let you use printer options y...

Page 217: ...n which AirPrint is used When you use the photo application the default paper size is L size in Japan and 4 x6 or KG in other countries and regions When you use the document application the default pa...

Page 218: ...hen tap on it Deleting Print Job To delete a print job with AirPrint use one of the following two methods From printer Use Stop button to cancel the print job From iOS device Click the Home button in...

Page 219: ...ct devices to printer 3 Perform printing or scanning operation Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wire...

Page 220: ...he device name displayed on the touch screen from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Sele...

Page 221: ...u allow the device to connect to the printer Make sure the name on the touch screen is the same as that of your wireless communication device and select Yes Printing Scanning with Wireless Direct Conn...

Page 222: ...s the confirmation screen To update the identifier SSID and the password select Yes To check the security setting and the updated identifier SSID password select Details and select Yes on the screen d...

Page 223: ...portant To prevent an unauthorized access we recommend you should not change the setting from the default To check the current Wireless Direct settings Select D to display the confirmation screen To c...

Page 224: ...Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper 224...

Page 225: ...le Notebook paper You can select three line spacing formats Setting on the touch screen Notebook paper 1 8 mm Notebook paper 2 7 mm Notebook paper 3 6 mm Note You cannot print Notebook paper on B5 siz...

Page 226: ...lines Weekly schedule You can print a weekly schedule form Setting on the touch screen Weekly schedule vertical Monthly schedule You can print a monthly schedule form Setting on the touch screen Mont...

Page 227: ...layed on the touch screen In this case select on the upper left on the touch screen to check the message and change the setting Type Media type The paper type is set to Plain paper Paper src Select a...

Page 228: ...mm Graph paper 1 5 mm grid Graph paper 2 3 mm grid Handwriting paper 3 lines Press the Black button for printing following forms Checklist Staff paper 1 10 staves Staff paper 2 12 staves Weekly schedu...

Page 229: ...ffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default S...

Page 230: ...roper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer D...

Page 231: ...Note Depending on the setting the choices below may not be displayed Print with the loaded paper Select if you want to print on the paper loaded without changing the paper settings For example when th...

Page 232: ...r Settings on the Printer Driver and the Printer Paper Size Cancel Cancels printing Select when you change the paper settings specified for printing or copying Change the paper settings and try printi...

Page 233: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 233...

Page 234: ...HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original document on platen glass or in ADF 6 Specify settings as necessary A The scanning met...

Page 235: ...e setting items Setting Items for Copying D Previews an image of the printout on the preview screen For details Displaying Preview Screen E Specifies the page size 7 Press Color button for color copyi...

Page 236: ...e When Print qlty print quality is set High you cannot add the copying job When you add the copying job the number of copies or the settings such as the page size or media type cannot be changed If yo...

Page 237: ...opy The following screen is displayed before copying Setting Items Flick to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on th...

Page 238: ...on Specify the reduction enlargement method Reducing Enlarging Copies Intensity Specify the intensity A Select to activate deactivate automatic intensity adjustment When ON is selected the intensity i...

Page 239: ...a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to perform duplex scanning fro...

Page 240: ...Scanning Scanning from Computer Windows Scanning from Computer AirPrint Scanning from Operation Panel Scanning Using Smartphone Tablet 240...

Page 241: ...Print Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals S...

Page 242: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Page 243: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 244: ...Note To set the applications to integrate with see Settings Dialog 244...

Page 245: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Page 246: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 246...

Page 247: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Page 248: ...Scanning Tips Positioning Originals Scanning from Computer 248...

Page 249: ...the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut...

Page 250: ...ace up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned click Home to return to the top page of the O...

Page 251: ...of documents Insert the documents face up until a beep sounds To scan both sides of the documents place the documents face up Note When scanning duplex documents place the front sides facing up They...

Page 252: ...reparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functi...

Page 253: ...will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Pr...

Page 254: ...ring fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parall...

Page 255: ...ter you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device and then connect the B T adapter to the external device jac...

Page 256: ...ype as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Tele...

Page 257: ...Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 257...

Page 258: ...ce such as an xDSL modem or terminal adapter the telephone line type may not be selected correctly In this case set the line type manually For details on how to set the Telephone line type manually in...

Page 259: ...China 1 Make sure that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select FAX settings 6 Select FAX user settings 7 Se...

Page 260: ...10 Select a telephone line type Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telephone line type is tone dialing 260...

Page 261: ...for faxes and voice calls you need to connect a telephone or an answering device to the external device jack of this printer For details on how to connect the telephone or the answering device to the...

Page 262: ...mes even if it is con nected to the printer depending on the type or settings of the tele phone DRPD or Network switch When receiving voice calls with a telephone or answer ing device connected to the...

Page 263: ...subscribe to Duplex Ringing service in Hong Kong the number of times the external device rings specified with Ring count in FAX only mode is available in TEL priority mode If you want to specify the n...

Page 264: ...rent numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring pattern and will automatically receive the fax if the ring pattern is a fax ca...

Page 265: ...8 Specify number of time and select OK 9 Select OK The Function list screen is displayed 265...

Page 266: ...telephone number C Unit name D The registered recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Su...

Page 267: ...Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select Device user settings 6 Select Date time setting 7 Set date 1 Select a setting item to change 2 S...

Page 268: ...ck time forward at certain periods of the year You can set your printer to automatically change the time by registering the date and time that daylight saving time summer time begins and ends Importan...

Page 269: ...disable summer time select OFF 8 Set date and time when summer time starts 1 Set date when summer time starts Select a setting item to change and then specify the setting Select OK again when all set...

Page 270: ...y the setting Select OK again when all settings are completed 10 Press HOME button to return to HOME screen Registering User Information This section describes the procedure to register the user infor...

Page 271: ...ter unit name 1 Select entry field under Unit name The screen to enter the character is displayed 2 Enter unit name 3 Select OK Note You can enter the name up to 24 characters including spaces For det...

Page 272: ...umber 3 Select OK Note You can enter the fax telephone number up to 20 digits including spaces For details on how to enter or delete characters Entering Numbers Letters and Symbols 10 Select Register...

Page 273: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 Mac OS 273...

Page 274: ...stered recipients in the group Registering Recipients in Group Dial Number of registrations total of individual recipients and group dials Up to 100 Note To change the registered information of the re...

Page 275: ...Select TEL number registration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to th...

Page 276: ...select the fax telephone number from the outgoing call logs is displayed Selecting a fax telephone number from the outgoing call logs the screen to register the recipient s fax telephone number and n...

Page 277: ...r is displayed 2 Enter recipient s name 3 Select OK Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols 11 Enter recipient s fax telephone number If y...

Page 278: ...ettings under FAX settings is set to Rotary pulse you can enter a tone T by selecting the Tone key 12 Select Register to finalize registration Note To register another recipient s number and name sele...

Page 279: ...ration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the...

Page 280: ...ter is displayed 2 Enter group name 3 Select OK Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols 9 Register registered recipient as a member of gro...

Page 281: ...l order from the selected character C Select to display the screen to select an ID number of the registered recipient You can search the registered recipient by ID number By enter the ID number and se...

Page 282: ...is displayed 4 Select a recipient to register as group member The member to register is displayed on the list Repeat the procedure to register another member to the same group dial 10 Select Complete...

Page 283: ...The registered information screen of the selected recipient is displayed 2 Select entry field of name or entry field of fax telephone numbers The each edit screen is displayed 3 Change name or fax tel...

Page 284: ...When the confirmation screen is displayed select Yes to delete the recipient from the group dial 5 Select Complete to finalize changing 284...

Page 285: ...layed 3 Select Function list The Function list screen is displayed 4 Select TEL number registration 5 Select Directory registration 6 Select a recipient or a group dial to delete 7 Delete registered i...

Page 286: ...nction list screen is displayed 5 Select Print reports lists 6 Select Directory list 7 Select an item to print If you selected Recipient The confirmation screen to select whether to print the list in...

Page 287: ...ns it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on P...

Page 288: ...n to use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the...

Page 289: ...l For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads...

Page 290: ...Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial...

Page 291: ...er and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save...

Page 292: ...play Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Ind...

Page 293: ...oup dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to t...

Page 294: ...Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from l...

Page 295: ...s or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to...

Page 296: ...fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation s...

Page 297: ...r s information is displayed 4 Select an item to change and then click Edit The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and...

Page 298: ...layed To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To change a rejected number 1 Sel...

Page 299: ...using Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of tele...

Page 300: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 300...

Page 301: ...r Speaking on Telephone 1 Make sure that printer is turned on 2 Load documents on platen glass or in ADF Note For details on the types conditions of document and how to load the document Loading Origi...

Page 302: ...e current state is displayed I Send Settings Setting Items for Sending Faxes Note If you have not set up the printer for sending receiving faxes yet the message for setup is displayed on the touch scr...

Page 303: ...ning the document Important Color transmission is available only when the recipient s fax device supports color faxing Do not open the document cover until scanning is completed 6 Start sending If you...

Page 304: ...start sending Note To cancel sending the fax press the Stop button Note When your printer is connected to a PBX Private Branch Exchange system refer to the operating instructions of the system for det...

Page 305: ...Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits betw...

Page 306: ...orts color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed...

Page 307: ...detailed illustration or fine print quality documents If the recipient s fax device is not compatible with Extra fine 300 x 300 dpi the fax will be sent in the Standard or Fine resolution Photo Suita...

Page 308: ...The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK 308...

Page 309: ...Sending Faxes from Computer Mac OS Sending Faxes Using AirPrint General Notes Fax Transmission Using AirPrint 309...

Page 310: ...ed correctly Adding Printer to Computer 1 Open System Preferences and select Printers Scanners Print Scan 2 Click to display printer list 3 Select printer model name with Bonjour Multifunction display...

Page 311: ...3 Open Print dialog To open the Print dialog you typically select Print from the File menu of your application software 4 Select Canon XXX series Fax where XXX is the model name from Printer list 5 Sp...

Page 312: ...6 Enter fax telephone numbers in To 312...

Page 313: ...usy the number is redialed automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can specify the...

Page 314: ...Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use the following characters for Diali...

Page 315: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 315...

Page 316: ...standby screen is displayed 3 Check receive mode setting Check the receive mode setting displayed on the Fax standby screen Note For details on how to change the receive mode Setting Receive Mode 4 Lo...

Page 317: ...at least 5 seconds after it stops and then hang up the handset The printer will receive the fax Note If the printer will not switch to fax reception select FAX again on the HOME screen and then the C...

Page 318: ...aying the answering message After making this setting we recommend that you call the answering device using a mobile phone etc to confirm that messages are recorded successfully in the answering devic...

Page 319: ...The telephone will ring when a call incomes The printer will receive the fax automatically when the fax ring pattern is detected Note You can change the number of times to ring the telephone Advanced...

Page 320: ...For DRPD You need to select the appropriate ring pattern on the printer Setting DRPD Ring Pattern US and Canada only For Network switch The name of this service varies depending on the country or reg...

Page 321: ...inter s Memory If no paper is loaded or paper has run out while printing is in progress the received faxes are stored in the printer s memory and the error message for no paper is displayed on the tou...

Page 322: ...s page size and media type is loaded D 2 sidedPrintSetting Select two sided printing or single sided printing Two sided printing is available for black white faxes Color faxes are printed on the singl...

Page 323: ...ived documents in Auto print settings under FAX settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under FAX settings a...

Page 324: ...printing of a fax Press the HOME button and select FAX to resume printing of the fax Note The printer can store up to max 250 pages max 30 documents of faxes in the printer s memory When using ITU T...

Page 325: ...Other Useful Fax Functions Document Stored in Printer s Memory 325...

Page 326: ...ettings under FAX settings You pressed the Stop button to cancel printing of a received fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted F...

Page 327: ...Fax standby screen is displayed 4 Select Function list The Function list screen is displayed 5 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone nu...

Page 328: ...ory There is no document that can be printed is displayed Select OK to return to the previous screen The confirmation screen to select whether to print only the first page of the document is displayed...

Page 329: ...on Panel The Fax standby screen is displayed 3 Select Function list The Function list screen is displayed 4 Select Memory reference The memory list is displayed A Date and time of transaction and fax...

Page 330: ...document that can be deleted is displayed Select OK to return to the previous screen The confirmation screen is displayed If you select Yes the specified document is deleted from printer s memory To...

Page 331: ...t or Connect Error Installation Cannot Install MP Drivers Windows Fax Cannot Send a Fax Cannot Receive a Fax Cannot Print a Fax Setting Up the Fax An Error Occurs Message Support Code Appears Frequent...

Page 332: ...outer or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Cannot Install MP Drivers Windows E...

Page 333: ...Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 333...

Page 334: ...ot Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless conne...

Page 335: ...ireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Setting...

Page 336: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 336...

Page 337: ...work While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer wh...

Page 338: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 339: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 340: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 341: ...wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the pri...

Page 342: ...ireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate wit...

Page 343: ...ss router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the scr...

Page 344: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 345: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 346: ...and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireles...

Page 347: ...ied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon...

Page 348: ...ng you that installation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click B...

Page 349: ...b page For Mac OS Perform setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check4...

Page 350: ...ce the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interf...

Page 351: ...s off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to alway...

Page 352: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 352...

Page 353: ...essary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufa...

Page 354: ...ed by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addit...

Page 355: ...programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alp...

Page 356: ...it using the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Ch...

Page 357: ...ck2 If MP Drivers are not installed install them Windows Install the MP Drivers using the Setup CD ROM or install them from the Canon website Check3 Make sure wireless router does not restrict which c...

Page 358: ...ility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility Setting an Encryption Key...

Page 359: ...to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the...

Page 360: ...Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Print...

Page 361: ...o use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer A...

Page 362: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 362...

Page 363: ...address on the touch screen System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select C...

Page 364: ...XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If...

Page 365: ...se computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation...

Page 366: ...estoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For Mac OS Initialization erases all network settings on the printer making printing scanning or faxing opera...

Page 367: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 367...

Page 368: ...d also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note IJ Network Device S...

Page 369: ...rint dialog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the...

Page 370: ...head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is n...

Page 371: ...ight and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the ri...

Page 372: ...ff the printer unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Clea...

Page 373: ...ort unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon...

Page 374: ...er for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from a PictBridge Wireless LA...

Page 375: ...nes Are Misaligned Paper Is Smudged Printed Surface Is Scratched Cannot Complete Printing Vertical Line Next to Image Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Inc...

Page 376: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 376...

Page 377: ...k tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzl...

Page 378: ...struction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or...

Page 379: ...adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windo...

Page 380: ...curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded...

Page 381: ...o prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to...

Page 382: ...g Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application...

Page 383: ...e printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time a...

Page 384: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 385: ...Scanning Problems Mac OS Scanning Problems 385...

Page 386: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 386...

Page 387: ...nection check the connection status and reconnect as needed Check 3 With USB connection connect the USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub...

Page 388: ...ication software supports AirPrint Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Scan and save images with IJ Scan...

Page 389: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 389...

Page 390: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 390...

Page 391: ...r Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the printer s memory MEMORY CLEAR REPORT will be print...

Page 392: ...en check the cause A Message for Faxing Is Displayed on Fax Standby Screen Print ACTIVITY REPORT and check for an error Summary of Reports and Lists If a transmission error has occurred see below Erro...

Page 393: ...If the telephone line is connected correctly there is a problem with your telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter 393...

Page 394: ...X settings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is sele...

Page 395: ...Problems Receiving Faxes Cannot Receive a Fax Cannot Print a Fax Quality of Received Fax is Poor 395...

Page 396: ...s memory are deleted For details on how to unplug the power cord refer to Unplugging the Printer Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the powe...

Page 397: ...eiving faxes in the fax mode printing will start automatically after the ink tank is replaced Replacing Ink Tanks When the printer receives black white faxes in the printer s memory if 2 sided is sele...

Page 398: ...ing items set Reject in Caller rejection If you select Reject for any setting items in Caller rejection in Security control under FAX settings the printer rejects calls for setting item selected Rejec...

Page 399: ...sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although line connection is poor or is sender s fax device compatible with ECM Select...

Page 400: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 400...

Page 401: ...tly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting...

Page 402: ...vice such as an external telephone an answering machine or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telepho...

Page 403: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 403...

Page 404: ...er plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem...

Page 405: ...Auto power off 8 Select Never 9 Select OK The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanG...

Page 406: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 407: ...ortant Connect the Type B terminal to the printer with the notched side facing RIGHT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppo...

Page 408: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 408...

Page 409: ...click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with t...

Page 410: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 411: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in th...

Page 412: ...Errors and Messages An Error Occurs Message Support Code Appears 412...

Page 413: ...Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the touch screen A support code and action for the error appears on the touch screen...

Page 414: ...rs on Touch Screen Check the message and take an appropriate action Check the page size and tap OK The size of the loaded paper is different from that specified in the paper size setting Load the same...

Page 415: ...er starts printing See Unplugging the Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn...

Page 416: ...erial Bus controllers and USB Printing Support If USB Printing Support Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is proper...

Page 417: ...oes not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automaticall...

Page 418: ...Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the...

Page 419: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 420: ...n Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sen...

Page 421: ...ppears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1684 1688 1689 168C 1700...

Page 422: ...6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 8000 to 8ZZZ 8300 9000 to 9ZZZ 9500 A000 to ZZZZ B202 B203 B204 B205 C000 For paper...

Page 423: ...the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pu...

Page 424: ...are deleted 1 Slowly pull out paper either from paper output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you cannot pu...

Page 425: ...nter in step 1 the print data that was sent to the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using...

Page 426: ...ed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper...

Page 427: ...2 Press down lock B on cassette 3 Pull cassette back and forth while holding down lock B Loading Paper in the Cassette 2 Perform printing or copying again 427...

Page 428: ...Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Pa...

Page 429: ...2 Press down lock B on cassette 3 Pull cassette back and forth while holding down lock B Loading Paper in the Cassette 2 Perform printing or copying again 429...

Page 430: ...printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve...

Page 431: ...f the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory...

Page 432: ...left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in b...

Page 433: ...e scanning unit cover All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message ap...

Page 434: ...l the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need t...

Page 435: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 436: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Page 437: ...of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Ca...

Page 438: ...in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading p...

Page 439: ...paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for setting...

Page 440: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 440...

Page 441: ...o Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stor...

Page 442: ...g is continued under the ink out condition Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be stored in the prin...

Page 443: ...cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing press the pr...

Page 444: ...he printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not...

Page 445: ...unction press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advi...

Page 446: ...continue printing Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warn...

Page 447: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 448: ...e the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settin...

Page 449: ...he paper the screen for setting cassette paper information appears Set paper information for the paper in the cassette Note If you do not know what paper information to set press the Back button The p...

Page 450: ...printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changi...

Page 451: ...ke sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head no...

Page 452: ...ad print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and selec...

Page 453: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 453...

Page 454: ...nter and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord...

Page 455: ...nter and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord...

Page 456: ...nks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Importa...

Page 457: ...d unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the pow...

Page 458: ...your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by r...

Page 459: ...ause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center...

Page 460: ...nks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Importa...

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