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Canon PIXMA TS6000 Series Online Manual Download Page 399

An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer screen or the touch screen. Depending on
the error, a Support Code (error number) is displayed on the computer screen or the touch screen.

When a Support Code and a message are displayed on the computer
screen:

• For Windows:

• For Mac OS:

* The screen differs depending on the OS you are using.

399

Summary of Contents for PIXMA TS6000 Series

Page 1: ...TS6000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English ...

Page 2: ...8 Loading Based on Use 50 Supported Originals 53 How to Detach Attach the Document Cover 54 Replacing Ink Tanks 56 Replacing Ink Tanks 57 Checking Ink Status on the Touch Screen 62 Checking the Ink Status with the Ink Lamps 63 Maintenance 65 If Printing Is Faint or Uneven 66 Maintenance Procedure 67 Printing the Nozzle Check Pattern 70 Examining the Nozzle Check Pattern 72 Cleaning the Print Head ...

Page 3: ...r 115 Using the Operation Panel 116 Changing Settings 120 Changing Printer Settings from Your Computer Windows 121 Changing the Print Options 122 Registering a Frequently Used Printing Profile 124 Managing the Printer Power 126 Changing the Printer Operation Mode 128 Changing Settings from Operation Panel 130 Changing Settings from Operation Panel 131 Setting Items on Operation Panel 133 Print set...

Page 4: ...s 167 Paper Load Limit 169 Unsupported Media Types 171 Handling Paper 172 Printing from Computer 173 Printing from Application Software Windows Printer Driver 174 Basic Printing Setup 175 Paper Settings on the Printer Driver and the Printer Media Type 179 Paper Settings on the Printer Driver and the Printer Paper Size 180 Various Printing Methods 181 Setting a Page Size and Orientation 182 Setting...

Page 5: ...tting Items for Copying 264 Scanning from Computer Windows 267 Using IJ Scan Utility 268 What Is IJ Scan Utility Scanner Software 269 Starting IJ Scan Utility 271 Using Auto Scan Function 272 IJ Scan Utility Screens 273 IJ Scan Utility Main Screen 274 Settings Dialog Box 276 Scanning Using Application Software ScanGear 293 What Is ScanGear Scanner Driver 294 Starting ScanGear Scanner Driver 296 Sc...

Page 6: ...heck Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 345 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Address 347 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 348 Cannot Find Printer on Check Printer Settings Scree...

Page 7: ...chanical Problems 389 Power Does Not Come On 390 Power Shuts Off By Itself 391 USB Connection Problems 392 Cannot Communicate with Printer via USB 393 Installation and Download Problems 394 Cannot Install MP Drivers 395 Updating MP Drivers in Network Environment Windows 397 Errors and Messages 398 An Error Occurs 399 Message Appears 401 List of Support Code for Error 408 List of Support Code for E...

Page 8: ...1688 432 1689 433 1700 434 1890 435 2110 436 2900 439 2901 440 4103 441 5011 442 5012 443 5100 444 5200 445 5B00 446 6000 447 C000 448 ...

Page 9: ...se must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users W...

Page 10: ...r other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and...

Page 11: ...vided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bin...

Page 12: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 13: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 14: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 15: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2009 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 16: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz Redistribution and use in ...

Page 17: ...d or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 18: ...stribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the document...

Page 19: ...Basic Operation Printing Photos from a Computer Copying 19 ...

Page 20: ...scribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 20 ...

Page 21: ...fter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 21 ...

Page 22: ...ration panel before printing If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon J in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 9 Click the Photo Print icon K 22 ...

Page 23: ...t For Windows To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Print N 13 Specify the number of copies your printer name media type etc O 14 Click Print P 23 ...

Page 24: ...firmation message appears then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide 24 ...

Page 25: ...ion describes how to load originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Load the paper stack WITH THE PRINT SIDE FACING DOWN 25 ...

Page 26: ...e To load A4 or Letter sized paper in the cassette extend the cassette 4 Align the paper guides C with the paper length and width 5 Mount the cassette cover and then insert the cassette into the printer 26 ...

Page 27: ...the loaded paper in the cassette at Page size and then select Register 7 Open the operation panel D pull out the paper output tray E and paper output support F and open the output tray extension G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 8 Press the HOME button H 9 Select Copy I 27 ...

Page 28: ... Open the document cover J 12 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark K 13 Close the document cover 14 Confirm the paper settings then press the Black button or Color button L 28 ...

Page 29: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 29 ...

Page 30: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Replacing Ink Tanks 30 ...

Page 31: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 31 ...

Page 32: ...Media Types Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 32 ...

Page 33: ...paper or Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and ...

Page 34: ...open them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 34 ...

Page 35: ...ng paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 35 ...

Page 36: ...ze and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I pull out the paper output tray J and paper output support K and open the output tray extension L Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 36 ...

Page 37: ...Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 37 ...

Page 38: ... for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled pape...

Page 39: ...ce it in the center of the cassette Important Always load paper in the portrait orientation E Loading paper in the landscape orientation F can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion G the paper may not be fed properly 39 ...

Page 40: ...nto place 7 Slide the paper guide J on the right to align the right and left guides with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark K Keep the paper stack height below the tabs L of the paper guides 8 Mount the cassette cover and then insert the cassette in...

Page 41: ...d on the touch screen 9 Select the size and type of the loaded paper in the cassette at Page size then select Register 10 Open the operation panel M pull out the paper output tray N and paper output support O and open the output tray extension P Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 41 ...

Page 42: ...Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 42 ...

Page 43: ... Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the...

Page 44: ...SIDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align them with both sides of the envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 44 ...

Page 45: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 45 ...

Page 46: ...er 7 Open the operation panel G pull out the paper output tray H and paper output support I and open the output tray extension J Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing Note The printer may make operating noise when feeding envelopes After loading envelopes select the size and type of the loaded envelopes on the print ...

Page 47: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 47 ...

Page 48: ... observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfunction or the platen glass to break 3 Close the document cover gently 48 ...

Page 49: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 49 ...

Page 50: ...s select Document or Photo for Doc type and specify a standard size A4 Letter etc for Scan size to scan originals With a software application on a computer scan text documents magazines or newspapers select a standard size A4 Letter etc to scan originals Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark Portions placed on the diagonally s...

Page 51: ...ing Two or More Originals on the platen glass Scan two or more printed photos in Photo copy In Scan select Auto scan for Doc type to scan two or more printed photos postcards or business cards select Photo for Doc type and specify Auto multi scan for Scan size to scan two or more originals Scan two or more printed photos postcards or business cards with a software application on a computer Place t...

Page 52: ...nsates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 52 ...

Page 53: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 53 ...

Page 54: ...ing the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 54 ...

Page 55: ...55 ...

Page 56: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Checking the Ink Status with the Ink Lamps 56 ...

Page 57: ...en you need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer If t...

Page 58: ...the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange ta...

Page 59: ... ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a...

Page 60: ...ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently If a message is displayed on the screen select OK Caution When closing the scanning unit cover be careful not to get you...

Page 61: ...emoved Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when i...

Page 62: ...int quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Tapping Ink number displays the Ink number screen for checking ink numbers Tapping Print no on this screen enables you to print ink numbers Tapping Order ink now displays the QR code for accessing the ink purchasing site Cost of connecting to Internet is to be born by ...

Page 63: ...A repeats The ink is running low Prepare a new ink tank The resulting print quality may not be satisfactory if printing is continued under this condition Flashing fast at around 1 second intervals Lighting for 1 second B repeats The ink tank is installed in the wrong position Or The ink has run out Make sure that the ink tank is installed in the correct position as indicated by the label on the pr...

Page 64: ...of the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cannot print Check the error message displayed on the touch screen An Error Occurs Note You can also check the ink status on the computer screen For Windows Checking Ink Status from Your Computer For Mac OS C...

Page 65: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 65 ...

Page 66: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 66 ...

Page 67: ... that the lamp on the ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality setting in the printer driver may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven St...

Page 68: ...ead deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact the service cen...

Page 69: ... For Mac OS Adjusting Print Head Position 69 ...

Page 70: ...ter pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be printed 3 Open the o...

Page 71: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 8 Examine the nozzle check pattern 71 ...

Page 72: ...izontal white streaks B Lines are missing Horizontal white streaks are present E Number of sheets printed so far 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK The screen will retur...

Page 73: ...ing the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head Note The total number of sheets printed so far is shown in increments of 50 sheets on the printout...

Page 74: ...er in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be...

Page 75: ...s until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 75 ...

Page 76: ...assette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be printed 3 ...

Page 77: ...confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print...

Page 78: ... a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear...

Page 79: ...d Important Do not touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 When the message Did the patterns print correctly appears confirm that the pattern is printed correctly then select Yes 9 Confirm the message then load the print head alignment sheet on the platen glass 79 ...

Page 80: ...int head position is complete If the error message appears on the touch screen select OK to release the error then take appropriate action An Error Occurs 11 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head posi...

Page 81: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 81 ...

Page 82: ... is turned on 2 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of...

Page 83: ... sized plain paper 10 Open the operation panel then pull out the paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact the service center 83 ...

Page 84: ...tion panel then pull out the paper output tray 3 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Bottom plate cleaning The confirmation screen will appear 6 Select Yes 7 Follow the message to remove any paper from the cassette then tap OK 8 Fold a single sheet of A4 or Letter sized plain pa...

Page 85: ...per If they are smudged with ink perform Bottom Plate Cleaning again 12 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be s...

Page 86: ...86 ...

Page 87: ...g Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Cassette Paper Information After Loadin...

Page 88: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 88 ...

Page 89: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 89 ...

Page 90: ...ng of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thic...

Page 91: ...orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any change...

Page 92: ...t une distance de 20 cm ou plus entre le dispositif rayonnant et le corps à l exception des extrémités mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used This product is designed and set in a way to allow you to reduce the power consu...

Page 93: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 94: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 95: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 96: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 97: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 98: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 99: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 100: ...s ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti s...

Page 101: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 102: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 103: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 103 ...

Page 104: ...Main Components Front View Rear View Inside View Operation Panel 104 ...

Page 105: ...ore printing 4 paper support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes 7 paper guides Align with both sides of the paper stack 8 cassette Load A4 ...

Page 106: ...er stack 10 cassette cover Detach to load paper in the cassette 11 paper output tray Printed paper is ejected Pull out it before printing 12 paper output support Extend to support ejected paper 13 output tray extension Open to support ejected paper 14 platen glass Load an original here 106 ...

Page 107: ...ing jammed paper 3 power cord connector Plug in the supplied power cord 4 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 107 ...

Page 108: ...k to check the ink lamp or to remove jammed paper inside the printer 2 ink lamps Lights or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 108 ...

Page 109: ...o display the HOME screen Using the Operation Panel 3 touch screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button Basic Operation of the touch screen 4 Black button Starts black white copying scanning etc 5 Color button Starts color copying scanning etc 6 Stop button Cancels operation when pri...

Page 110: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 110 ...

Page 111: ... is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or touch the touch screen The print operation from a computer can also restore the display 111 ...

Page 112: ... displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Turning off the printer 1 Press th...

Page 113: ... Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 113 ...

Page 114: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 114 ...

Page 115: ...POWER lamp is off Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the POWER lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 115 ...

Page 116: ... access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the touch screen Pressing the touch screen with other than your finger especially with sharpened tips such as on ballpoint pens pencils or nails Touching the touch screen with wet or dirty hands Placing ...

Page 117: ...k Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders Operations on the Home Screen Display the menu screen or the settings screen from the Home screen 117 ...

Page 118: ...te the icon will change Signal strength 81 or more You can use the printer over a wireless LAN without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommends placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wi...

Page 119: ...F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or how to replace the ink tank or the troubleshooting 119 ...

Page 120: ...ging Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browser 120 ...

Page 121: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 121 ...

Page 122: ...rinting differs from the driver settings or printing fails The procedure for changing the print options is as follows 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer driver the functions available to you are different 3 Change the individual settings If necessary change the setting of each item ...

Page 123: ...The Page Setup tab is displayed again 123 ...

Page 124: ... a printing profile is as follows Registering a Printing Profile 1 Open the printer driver setup window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings di...

Page 125: ...ver version the print settings that are already registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setu...

Page 126: ...nction automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the printer driver setup window 2 Make sure that the printer is on and then click Auto Power on the Maintenance tab The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disable...

Page 127: ...u want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 127 ...

Page 128: ...ead Alignment function on the Maintenance tab is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic print head alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is...

Page 129: ...the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time speeds up printing 4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the ...

Page 130: ...from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 130 ...

Page 131: ... Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is displayed 5 Select a setting item to adjust The setting screen for the selected item is displayed 6 Select a setting item 7 Select a setting to specify 131 ...

Page 132: ...For more on setting items on the operation panel Setting Items on Operation Panel 132 ...

Page 133: ...e user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System information Firmware update LAN settings Reset setting 133 ...

Page 134: ...ting in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBridge Wireless LAN compliant device When Default is selected for the print setting on the PictBridge Wireless LA...

Page 135: ...AN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for wireless LAN manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for wireless LAN using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method...

Page 136: ...X XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XX represents alphanumeric characters Wireless Direct Wireless Direct active inactive Enables disables Wireless Direct Update SSID password Selecting Yes updates the identifier SSID and passw...

Page 137: ...lt gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Wireless Direct device name XXXXXX XXXXXXseries No of devices connected now XX XX Root...

Page 138: ...printing data faster WSD scan from this device Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting items for LAN using Bonjour for Mac OS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up ...

Page 139: ...LAN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Specifies the timeout length IPsec settings Selecting Active allows you to specify the IPsec security 139 ...

Page 140: ...icity Auto power off Specifies the length of time to turn off the printer automatically when no operation is made or no printing data is sent to the printer Auto power on Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer You can also enter this setting menu by selecting ECO settings and Energy saving settings o...

Page 141: ...Language selection Changes the language for the messages and menus on the touch screen 141 ...

Page 142: ...re update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification setting When Yes is selected and the firmware update is available the screen to in...

Page 143: ...ying is displayed Select Yes to apply the registered settings to copying For more on the combination of paper settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper...

Page 144: ...ing setting only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the touch screen The current po...

Page 145: ...information on Setup Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC address for wireless LAN 145 ...

Page 146: ...duplex printing 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as necessary A Tap to select two sided copying as a default B Tap to select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on t...

Page 147: ...elect ECO 5 Select Energy saving settings 6 Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer 147...

Page 148: ...Network Connection Network Connection Tips 148 ...

Page 149: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 149 ...

Page 150: ...le Bonjour Enable Service name Canon TS6000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default SSID Identifier for wireless direct DIRECT abXX TS6000series 1 Password YYYYYYYYYY 2 Wireless LAN s...

Page 151: ...igits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZZ represents last six digits of printer s MAC address 151 ...

Page 152: ...The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen Check the printer s MAC address and the serial number by one of the following m...

Page 153: ...mputer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection follow the instructions on the Canon website 153 ...

Page 154: ... message and tap Yes 5 Tap Print details 6 Tap Yes The printer starts printing network settings information The printed network settings information is as follows Some setting values are not displayed depending on the printer settings Item Description Setting Product Information Product information Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXX...

Page 155: ...X XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length1 Stateless prefix length 1 XXX Stateless Address2 Stateless address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix length 2 XXX Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length3 Stateless prefix length 3 XXX Stateless Address4 Stateless address 4 XXXX XXXX XXX...

Page 156: ...ault gateway XXX XXX XXX XXX TCP IPv6 TCP IPv6 Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local prefix length XXX IPsec IPsec setting Active Security Protocol Security method Other Settings Other settings Printer Name Printer name Printer name Up to 15 alphanumeric charac ters Direct Conn DevName Device name for wirele...

Page 157: ...imary server address XXX XXX XXX XXX Secondary Server Secondary server address XXX XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert Fingerprt SHA 1 Certificate fingerprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert Fingerprt SHA 256 Certificate fingerprint SHA 256 XXXXXXXX ...

Page 158: ...twork Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on If the HOME screen is not displayed press the HOME button 2 Tap Network status icon Using the Operation Panel 3 Check message and tap Yes 4 Tap LAN settings 5 Tap Wireless LAN 6 Tap Wireless LAN setup 7 Tap Easy wireless connect 8 Check message and tap Yes Fol...

Page 159: ...lts Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Cassette Paper Information After Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer 159 ...

Page 160: ...ve its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWER lamp is off and unplugging the power cord Important Do not unplug the printer while the POWER lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract the paper outp...

Page 161: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 162: ...t width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 00 inch 0 0 mm Standard printing Top margin 0 12 inch 3 0 mm Bottom margin 0 20 inch 5 0 mm Left margin Letter Legal 0 26 inch 6 4 mm Other sizes 0 14 inch 3 4 mm Right margin Letter Legal 0 25 inch 6 3 mm Other sizes 0 14 inch 3 4 mm Auto duplex printing Top margin...

Page 163: ...m With the Paper Support and Paper Output Tray retracted Weight Approx 13 6 lb Approx 6 2 kg With the Print Head and ink tanks installed Print Head Ink Total 4096 nozzles PgBK 1024 nozzles Y DyeBK each 512 nozzles C M each 1024 nozzles Copy Specifications Multiple copy max 99 pages Intensity adjustment 9 positions Auto intensity AE copy Reduction Enlargement 25 400 1 unit Scan Specifications Scann...

Page 164: ... and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method WCN WCN NET Easy wireless connect Other Features Administration password Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 8 Windows 7 SP1 Windows Vista SP2 Wi...

Page 165: ...nstalled Windows Vista or later Windows A CD ROM Drive or internet connection is required during software installation Windows Internet Explorer 8 9 10 or 11 is required to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWAIN driver ScanGear is based on the T...

Page 166: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 166 ...

Page 167: ...e Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 Paper other than genuine Canon paper Plain Paper including recycl...

Page 168: ...7mm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits rear tray Minimum size 2 17 x 3 50 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the foll...

Page 169: ...4 x 6 10 x 15 cm 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 1...

Page 170: ... A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove printed paper or enve...

Page 171: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 172: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 173: ... from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint enabled Printer with Mac 173 ...

Page 174: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 174 ...

Page 175: ...n printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 175 ...

Page 176: ...on which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 176 ...

Page 177: ... an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify the settings in the dialog box that appears For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type P...

Page 178: ...aki K or if the output paper size on the printer is set to 2L 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the media type and the output paper size are not set on the printer Set will be grayed out and cannot be clicked If communication with the printer is disabled the Printer Media Information dialog box will not ...

Page 179: ... Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Glossy Photo Paper Glossy GP 701 Glossy Photo Paper Glossy Matte Photo Paper MP 101 Matte Photo Paper Matte Canon...

Page 180: ...ter driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x18 Square 5 x5 13x13cm Square 5 x5 Envelope Com 10 Envelope Com 10 Envelope DL Envelope DL Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 4...

Page 181: ...ientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions Custom Size 181 ...

Page 182: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 183: ...cify the number of copies to be printed 3 Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to...

Page 184: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is selected P...

Page 185: ... as a photo without providing any margin around it set borderless printing The procedure for performing borderless printing is as follows You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the co...

Page 186: ...ings and the Stamp Background Stamp button on the Page Setup tab appear grayed out and are unavailable When Envelope High Resolution Paper or T Shirt Transfers is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains ma...

Page 187: ...pected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether...

Page 188: ...e Page Setup tab 3 Select the paper size of the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlar...

Page 189: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 189 ...

Page 190: ...Note Selecting Scaled changes the printable area of the document 190 ...

Page 191: ...ect Page Layout from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following set...

Page 192: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 192 ...

Page 193: ...The procedure for performing tiling poster printing is as follows Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in...

Page 194: ...perating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the p...

Page 195: ...displayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 195 ...

Page 196: ...utomatic Duplex Printing You can perform the duplex printing without having to turn over the paper 1 Open the printer driver setup window 2 Set automatic duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area 196 ...

Page 197: ...ling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execute print duplex printing will be started Performing Duplex Printing Manually You can pe...

Page 198: ...print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Important When a media type other than Plain Paper is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is...

Page 199: ...g wait time before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings on the Maintenance tab Related Topic Changing the Printer Operation Mode 199 ...

Page 200: ...og box is displayed select Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Yougata 4 4 13 x9 25 Yougata 6 3 86 x7 48 Envelope Com 10 or Envelope DL is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of...

Page 201: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 202: ...inter driver click Printer Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size For Pr...

Page 203: ...displayed select Do not show this message again if you do not want any guide messages to be displayed To display guide messages again open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage ...

Page 204: ...the Main tab select Custom for Print Quality and click Set The Custom dialog box opens 3 Setting the print quality level Drag the slider bar to select the print quality level and click OK 4 Complete the setup Click OK on the Main tab When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the sett...

Page 205: ...Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 205 ...

Page 206: ...Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking the Ink Status from Your Computer Canon IJ Preview Deleting the Undesired Print Job Instructions for Use Printer Driver 206 ...

Page 207: ...printing Important Note that if you want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the driver from Start Setup Again on the setup CD ROM that came with your printer To install the XPS printer driver load the setup CD ROM that comes with the printer and then select XPS Driver from Add Sof...

Page 208: ...e setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 To open the setup screen If you are using Windows 10 Windows 8 1 or Windows 8 select Control Panel Hardware and Sound Devices and Printers If you are using Windows 7 from the Start menu select Devices and Printers If you are using Windows Vista ...

Page 209: ...rinter driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status The Canon IJ Status Monitor opens and displays an image of the ink status 3 Display Estimated ink levels For Estimated ink levels click the disclosure triangle to display an image representation of the ink status 209 ...

Page 210: ...the following functions will not operate Preview before printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background Stamp on the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustm...

Page 211: ...aper size that you specified in Word 3 Set the Page Layout that you want and then click OK to close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be pri...

Page 212: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Preview Description Canon IJ Status Monitor Screen 212 ...

Page 213: ...files either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Pri...

Page 214: ...ing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printin...

Page 215: ...o monochrome data when printing your document Draft This setting is appropriate for test printing Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set th...

Page 216: ...ually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then specify the desired settings High Gives priority to print quality over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Select the source from which paper is supplied Automatically Select ...

Page 217: ...ormation that you set on the Quick Setup Main and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab Name Enter the name for the printing profile you wish to save Up to 255 characters can be entered The name appears with its associated icon in the Commonly Used Settings list on the Quick Setup tab Options Opens the Save Commonly Used Settings dialog b...

Page 218: ... application software Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows you to check th...

Page 219: ...nt in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver Registering a Frequently Used Printing Profile 219 ...

Page 220: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 221: ...ensity and Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow Brightness Intensity and Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness Intensity and Co...

Page 222: ...s tab allows you to adjust the color balance by changing the settings of the Cyan Magenta Yellow Brightness Intensity and Contrast options Preview Shows the effect of color adjustment The color and brightness change when each item is adjusted Note The graphic is in monochrome when the Grayscale Printing check box is checked View Color Pattern Displays a pattern for checking color changes produced ...

Page 223: ...adjustment When the color balance or intensity contrast is changed the pattern printing function prints a list of the adjustment results along with the adjustment values Select this function when printing a pattern for color adjustment Pattern Print preferences Check Print a pattern for color adjustment to enable this button The Pattern Print dialog box opens and allows you to set pattern printing...

Page 224: ... 9 Color Variation Between Instances Sets the amount of color change between neighboring patterns Select from Large Medium and Small Large produces a large amount of change and Small produces a small amount of change Note Large is about double the size of Medium and Small is about half the size of Medium Matching Tab Allows you to select the method for adjusting colors to match the type of documen...

Page 225: ...ata with colors that are close to the original colors The white spots are reproduced as white spots background color on the paper Absolute Colorimetric This method uses the white spot definitions in the input and output ICC profiles to convert the image data Although the color and color balance of the white spots change you may not be able to get the desired output results because of the profile c...

Page 226: ...Displaying the Print Results before Printing 226 ...

Page 227: ...a page size Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected i...

Page 228: ...uce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are e...

Page 229: ...eet of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout list or the Duplex Print...

Page 230: ...ith both the application and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data that is sent from applications Stamp Background Stamp Opens the Stamp Background Stamp dialog box The Stamp function allows you ...

Page 231: ... into a poster The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Preview Icon Shows the settings of the Tiling Poster Printing dialog box You can check what the print result will look like Image Divisions Select the number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases I...

Page 232: ... side to be left blank from the list Margin Specifies the width of the stapling margin The specified width becomes the stapling margin from the center of the sheet Page Border Prints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document becomes slightly narrower tha...

Page 233: ...e the color profile setting of the application software Checking this check box disables information in the color profile that was set on the application software When the information in the color profile set on the application software is output to the printer driver the print result may contain unexpected colors If this happens checking this check box may resolve the problem Important Even when ...

Page 234: ...ant Uncheck this check box under normal circumstances Scale images using nearest neighbor interpolation When an image is to be enlarged or reduced when printed the printer uses a simple interpolation process to enlarge or reduce the image If the image data in a printed document is not printed clearly selecting this check box may improve the results Important Uncheck this check box under normal cir...

Page 235: ...ver text Sets how the stamp is to be printed over the document Check the Stamp check box to enable this Check this check box to print a stamp over the printed document page The printed data may be hidden behind the stamp Uncheck this check box to print the document data over the stamp The printed data will not be hidden behind the stamp However the sections of the stamp that are overlapped by the ...

Page 236: ...tamp configured in each tab Stamp Type Specifies the stamp type Select Text to create a stamp with characters Select Bitmap to create with a bitmap file Select Date Time User Name to display the creation date time and user name of the printed document The setting items in the Stamp tab change depending on the selected type When Stamp Type is Text or Date Time User Name Stamp Text Specifies the sta...

Page 237: ...s of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style to Regular Size to 36 points Outline unchecked and Color to gray with the RGB values 192 192 192 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed Preview Window Shows the status of the stamp configured in each tab Position Specifi...

Page 238: ...und Preview Window Shows the status of the bitmap set on the Background tab File Specifies the name of the bitmap file to be used as the background Select File Opens the dialog box to open a file Click this button to select a bitmap file bmp to be used as the background Layout Method Specifies how the background image is to be placed on the paper When Custom is selected you can set coordinates for...

Page 239: ... and returns cannot be entered at the beginning or end of a title Backgrounds Shows a list of registered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds li...

Page 240: ...ep cleaning Perform deep cleaning when two cleaning attempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently will rapidly deplete your printer s ink supply Therefore perform cleaning only when necessary Print Head Alignment Print head alignment corrects the installation positions of the print head and improv...

Page 241: ...eaning Performs print head cleaning Print head cleaning removes any blockage in the print head nozzles Perform cleaning when printing becomes faint or if a specific color fails to print even though all ink levels are sufficiently high Power Off Turns off the printer from the printer driver Perform this function to turn off the printer when you cannot press the ON button POWER button on the printer...

Page 242: ...cent settings specified on your computer View Print History This function starts the Canon IJ XPS preview and displays the print history Note You can use this function only with the XPS printer driver View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want to check the printer status and how a print job is proceeding Note If you are using the XPS printer driver t...

Page 243: ...e print head position Preview Window Displays the pattern of Print Head Alignment and checks the position of the selected pattern You can also change the setting by clicking the pattern on the screen directly Select the Pattern Number Compare the printed adjustment patterns and enter the pattern number of the pattern with the least visible streaks or horizontal stripes into the corresponding box N...

Page 244: ...ours Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be activated If both are set to the same time the quiet mode will not function Important You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how y...

Page 245: ...nd allows you to continue printing To disable detection of paper setting mismatches select this check box Ink Drying Wait Time The printer can pause before printing a subsequent page Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase...

Page 246: ...d ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displayed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displ...

Page 247: ...Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays guide messages when envelope printing starts To hide these gui...

Page 248: ...tion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser an...

Page 249: ... switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can install the...

Page 250: ...inting Directly from Smartphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct 250 ...

Page 251: ...er 3 Printing Scanning with Wireless Direct This section also describes changing Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Dire...

Page 252: ...i Fi Direct compatible device to the printer select the device name displayed on the touch screen from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Select OK The Wireless Direct is enabled and a device can be connected to the printer wirelessly Changing Settings of a Device and Connecting It to the...

Page 253: ...inter displays a confirmation screen asking if you allow the device to connect to the printer Make sure the name on the touch screen is the same as that of your wireless communication device and tap Yes Printing Scanning with Wireless Direct Connect a device and the printer and start printing scanning Note For more on printing or scanning from a device via wireless LAN refer to the device s or app...

Page 254: ...anging Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select LAN settings 6 Select Wireless Direct 7 Select a setting item To update the identifier SSID and the password for Wireless Direct 254 ...

Page 255: ...o change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer Tap C to display the confirmation screen If you want the printer to display the screen to inform you a Wi Fi direct compatible device is connecting to the printer tap Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default To check the ...

Page 256: ...iffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed Register the pa...

Page 257: ...ver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing or copying are different from the paper information regis...

Page 258: ... Note Depending on the setting the choices below may not be displayed Print with the loaded paper Select if you want to print on the paper loaded without changing the paper settings For example when the paper setting for printing or copying is A5 and the paper information registered to the printer is A4 the printer starts printing or copying with A5 on the paper loaded Replace the paper and print ...

Page 259: ...ver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Cancel Cancels printing Select when you change the paper settings specified for printing or copying Change the paper settings and try printing again Default Setting f...

Page 260: ...The printer starts printing or copying even though the paper settings for printing or copying and the paper information registered to the printer are different 260 ...

Page 261: ...Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A The copy layout is displayed Switch the layout single sided 2 on 1 two sided B Tap to specify the number of copies 1 Flick to specify the number of copies 261 ...

Page 262: ...setting items Setting Items for Copying D Tap to preview an image of the printout on the preview screen For details Displaying Preview Screen E Tap to specify the page size 7 Press Color button for color copying or Black button for black white copying The printer starts copying Remove the original on the platen glass after copying is complete 262 ...

Page 263: ...dd the copying job the number of copies or the settings such as the page size or media type cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you tap Cancel all reservations you can cancel copying all scanned data If you tap Cancel the last reservation you can cancel the last copying job If you set ...

Page 264: ...d copy The following screen is displayed before copying Setting Items Flick to display setting items and tap the setting item to display the settings Tap to specify the setting Note Depending on the copy menu some setting items cannot be selected This section describes the setting items in Copy The setting item which cannot be selected is displayed grayed out For more on the setting items for Phot...

Page 265: ...ion Specify the reduction enlargement method Reducing Enlarging Copies Intensity Specify the intensity A Tap to activate deactivate automatic intensity adjustment When ON is selected the intensity is adjusted automatically according to the originals loaded on the platen glass B Drag to specify the intensity Page size Select the page size of the loaded paper Type Media type Select the media type of...

Page 266: ...int qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page 2 sidedPrintSetting Select whether to perform two sided copying Two Sided Copying 266 ...

Page 267: ... Using IJ Scan Utility Scanning Using Application Software ScanGear Other Scanning Methods IJ Network Scanner Selector EX2 Menu and Setting Screen Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 267 ...

Page 268: ...nts Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Saving after Checking Scan Results Sending Scanned Images via E mail Extracting Text from Scanned Images OCR IJ Scan Utility Screens 268 ...

Page 269: ...Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder To chang...

Page 270: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog Box 270 ...

Page 271: ...ps below to start IJ Scan Utility Windows 10 From Start menu select All apps Canon Utilities IJ Scan Utility Windows 8 1 Windows 8 Select IJ Scan Utility on the Start screen If IJ Scan Utility is not displayed on the Start screen select the Search charm and then search for IJ Scan Utility Windows 7 Windows Vista From Start menu select All Programs Canon Utilities IJ Scan Utility IJ Scan Utility 27...

Page 272: ...on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on the item type click Settings and then select the Apply recommended image correction checkbox in the Settings Auto Scan dialog box Scanned images are saved in the folder set for Save in in the Setting...

Page 273: ...ns IJ Scan Utility Main Screen Settings Dialog Box Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settings Save to PC Auto Dialog Box Settings General Settings Dialog Box 273 ...

Page 274: ...J Scan Utility is currently set to use If the displayed product is not the one you want to use select the desired product from the list In addition for network connection select one with Network after the product name Note Refer to Network Scan Settings for how to set up a network environment Auto Detects the item type automatically and saves them to a computer The data format for saving will also...

Page 275: ... than the platen and combine the scanned images back into one image Scan save settings and the response after scanning can be specified in the Settings Scan and Stitch dialog box ScanGear Starts ScanGear scanner driver in which you can make image corrections and color adjustments when scanning Scan save settings and applications can be specified in the Settings ScanGear dialog box Instructions Ope...

Page 276: ...g from a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settings Custom Scan Dialog Box Settings Scan and Stitch Dialog Box Settings ScanGear Dialog Box Scanning from the Operation Panel Tab Set the default actions when scanning from the operation panel Setting...

Page 277: ... Dialog Box Important When the Settings dialog box is displayed from My Image Garden the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in which to save images temporarily Settings General Settings Dialog Box 277 ...

Page 278: ...e Garden the setting items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the item type and size in the Settings Document Scan dialog box Settings Photo Scan dialog box or Settings Custom Scan dialog box then click Photo Document or Custom in the IJ Scan Utili...

Page 279: ...rrections In that case deselect the checkbox and scan Note Scanning takes longer than usual when you enable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 format Note When you select the Save to a subfolder with current date checkbox the date and four dig...

Page 280: ...nto text data and create PDF files that support keyword search Note PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Settings dialog box are created Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it The folder will be created with a...

Page 281: ...specify the e mail client you want to start from the pull down menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pull down menu select Add from the pull down menu then click Add in the displayed Select Application or Select Destination Folder dialog box and specify the application or folder Instructions Opens this guide Defaults ...

Page 282: ...vanced scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog box is displayed from the Scan screen of My Image Garden the setting items for Application Settings do not appear 1 Scan Options Area Select Source Select the type of item to be scanned Scanning documents Document Scanning magazines Magazine 282 ...

Page 283: ...is selected in Application Settings Image Processing Settings Click Plus to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation of text document and rotate image appear Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability Important The color tone may dif...

Page 284: ... 10 degrees of the document Important The following types of documents may not be corrected properly since the text cannot be detected correctly Documents in which the text lines are inclined more than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or small fonts Documents with small amount of text Documents containing fi...

Page 285: ...r in which to save the scanned images To add a folder select Add from the pull down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder Important When the Settings dialog box is displayed from My Image Garden ...

Page 286: ...e searched correctly we recommend that you select 300 dpi or higher for Resolution PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Settings dialog box are created Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it The folder will be...

Page 287: ...canned images attached You can specify the e mail client you want to start from the pull down menu Start OCR Select this when you want to convert text in the scanned image into text data You can specify the application from the pull down menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pull down menu select Add from the pull dow...

Page 288: ...d when saving images to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Options Area Paper Size Auto is selected Resolution Auto is selected Image Processing Settings Click Plus to set the following Apply recommended image correction Applies suitable corrections automaticall...

Page 289: ... down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder Data Format Auto is selected The following data formats are automatically applied according to the item type when saving Photos postcards BD DVD CD and...

Page 290: ... Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pull down menu Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images You can specify the application from the pull down menu Send to a folder Select this when you al...

Page 291: ...o use select the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product name Click Select to display IJ Network Scanner Selector EX from which you can change the scanner to use Refer to Network Scan Settings for the setting procedure E mail Attachment Size You can r...

Page 292: ...iles Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 292 ...

Page 293: ...ced Mode Scanning Multiple Documents from the ADF Auto Document Feeder in Advanced Mode Scanning Multiple Documents at One Time with ScanGear Scanner Driver ScanGear Scanner Driver Screens Positioning Originals Scanning from Computer General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 293 ...

Page 294: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 295: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 295 ...

Page 296: ...ment Starting from IJ Scan Utility 1 Start IJ Scan Utility For details search for Starting IJ Scan Utility from the top page of the Online Manual for your model 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On application s menu se...

Page 297: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 298: ...tant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed Adjust the size and position of the cropping frames on t...

Page 299: ...ion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 299 ...

Page 300: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 300 ...

Page 301: ...en scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF Simplex Scan documents from the ADF in black and white Documen...

Page 302: ...ype will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image appears Destination Select what you want to do with the scanned image Print Select this to print the scanned image on a printer Ima...

Page 303: ...ect an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Delete the Output Size dialog box for specifying custom output sizes This option can be selected when Destination is Print or Image display In the ...

Page 304: ...ze Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Color Settings tab of the Preferences dialog box Note Available functions vary by the document type selected in Select S...

Page 305: ...nces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolbar vary by view In thumbnail view In whole image view Thumbnail Whole Image S...

Page 306: ...e displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of them Remove Cropping Frame Remove...

Page 307: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 308: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 308 ...

Page 309: ...view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly You can also...

Page 310: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 311: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 312: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 313: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 314: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 315: ...ng a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scanning takes longer than usual Make sure that you have adequate disk space available when scanning large images at high resolutions For example at least 300 MB of free space is required to scan an A4 docu...

Page 316: ... high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virtual memory or reduce the image size resolution and retry Alternatively scan the image via IJ Scan Utility first then save and import it into the application 316 ...

Page 317: ...smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents Single item Place the item face down on the platen with 0 4 inch 1 cm or more space between the edges diagonally striped area of the platen and the item Portions placed on the diagonally...

Page 318: ...dges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 318 ...

Page 319: ... used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details To scan from the operation panel s...

Page 320: ... that case you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan ...

Page 321: ...on area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Windows 8 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX Windows 7 Windows Vista ...

Page 322: ...Settings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network C...

Page 323: ...ta to Computer Using Operation Panel Basics Sending Scanned Data as E Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting Up Operation Panel with IJ Scan Utility Mac OS 323 ...

Page 324: ... computer is in the sleep or standby mode If you perform scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network Scan Settings The destination and the file name are specified in Canon IJ Scan Utility You can specify the destination and the file name in Canon IJ Scan Utility For more on settings of Canon IJ Scan ...

Page 325: ...ta to the computer using WSD one of the network protocols supported in Windows select Enable for WSD scan from this device on WSD setting on Common settings in LAN settings under Device settings WSD setting If you select Search again the printer starts searching for the connected computers again The destination and the file name are specified in Canon IJ Scan Utility in advance For Windows Setting...

Page 326: ...cards visiting cards magazines newspapers documents BD DVD CDs The following items cannot be scanned properly A4 sized photos Documents smaller than 5 inches x 7 inches 127 mm x 178 mm such as a paperback with its backbone cut off Originals on thin white paper Long and narrow originals such as panoramic photographs Document Scans the original on the platen glass as a document data applying the set...

Page 327: ...ata is forwarded to the computer Scanned data is forwarded to the computer according to the settings specified in Canon IJ Scan Utility Remove the original on the platen glass after scanning is complete Important If the scanning result with Auto scan is not satisfactory select the document type or size according to the original in step 5 If program selection screen appears Windows The program sele...

Page 328: ...anning Photos and Documents Note For Windows You can use a WIA compliant application software to scan originals with this printer For details Other Scanning Methods If you want to convert a scanned document to text Extracting Text from Scanned Images OCR 328 ...

Page 329: ...e setting which cannot be specified in combination is selected and Error details are displayed on the touch screen In this case tap on the upper left on the touch screen to check the message and change the setting The specified scan settings such as the scan size resolution and data format are retained even if the printer is turned off When scanning starts in the scan menu that is not available wi...

Page 330: ...screen A printout consists of minute dots to make characters or graphs Interfering with each dot may result in uneven shades or a striped pattern Select ON if you notice any uneven shades or a striped pattern on the scanned image This setting item is not available when Photo is selected for Doc type Note Even if ON is selected for this setting some moire effects may remain if Unsharp mask is set t...

Page 331: ...urs Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself Display on Touch Screen Is Off Touch Screen Shows Wrong Language USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out Paper Jams Paper Does N...

Page 332: ...annot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Appears List of Support Code for Error Error Message Appears on PictBridge Wireless LAN Compliant Device IJ Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages IJ Scan...

Page 333: ...s Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set fo...

Page 334: ...annot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LAN Connection Method Printing Scanning from Smartphone Tablet Cannot Print Scan fro...

Page 335: ... to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below for changing connection settings for the printer and computer smartphone tablet To change network connection method Changing Wireless LAN Connection Method Changing the Connection Mode To add computer...

Page 336: ...ttings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 336 ...

Page 337: ...isabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it ...

Page 338: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the de...

Page 339: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 339 ...

Page 340: ... performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find Printer while Using Wireless LAN 340 ...

Page 341: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 342: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 343: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 344: ... displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 344...

Page 345: ...Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwid...

Page 346: ...s router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the pri...

Page 347: ...another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check ...

Page 348: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 349: ...y and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireless router or contact the manufacturer After checking the wireless router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instruc...

Page 350: ... only if you cannot proceed beyond the Printer Connection screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen Print Scan screen in Mac OS X v10 8 If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Turn off p...

Page 351: ...n software running 6 Redo setup according to instructions on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup scr...

Page 352: ...ility Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer To check the current network settings of the printer prin...

Page 353: ...you use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows Check10 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If t...

Page 354: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 354 ...

Page 355: ...ain It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer se...

Page 356: ...reless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Windows Checking Wireless Network Status Check7 Make sure you are using a valid channel Usable wireless channels may be lim...

Page 357: ...ils refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the identifier f...

Page 358: ...ossible Place devices a suitable distance from the printer Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print or Scan from a Computer Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction...

Page 359: ...computer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recommended for security reason If your wireless router is compatible with WPA WPA2 you can also use WPA2 or WPA Using WPA WPA2 The authentication method passphrase and dynamic encryption type must be the...

Page 360: ...u click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the printer is connected to an AirPort Base Station via a LAN check the settings in Wireless Security of Ai...

Page 361: ...Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make sure the computer and the wireless router can communicate with each other under this setting Check2 If filtering MAC addresses or IP addresses at wireless router check that MAC addresses or IP addre...

Page 362: ...e the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router 362 ...

Page 363: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 363 ...

Page 364: ...ice Setup Utility Screen You can display the printer s MAC address on the touch screen System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 or Windows 8 select Command Promp...

Page 365: ...mand Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears ...

Page 366: ... 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the touch ...

Page 367: ...efaults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults follow the instructions on the Canon website to redo setup Initialize the net...

Page 368: ...Printing Problems Printing Does Not Start No Ink Comes Out Print Results Are Unsatisfactory Paper Does Not Feed Properly No Paper Error 368 ...

Page 369: ...elay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note For Windows If you can use IJ Network Device Setup Utility check the network connection status Check3 Make sure paper settings match information set for rear ...

Page 370: ...ialog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows Click Print Options on Page Setup sheet of the printer driver Then set Prevention of P...

Page 371: ...aning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty perform print head cleaning and try printing the nozzle check pattern again If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If the problem is no...

Page 372: ...e right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading postcards or envelopes consider the following If a pos...

Page 373: ...7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the meas...

Page 374: ...s depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from a PictBridge Wireless LAN compliant device Check the settings on your PictBridge Wireless LAN compliant device PictBridge Wireless LAN Print Settings Check the settings using the o...

Page 375: ...Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 375 ...

Page 376: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 376 ...

Page 377: ...nk tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is emp...

Page 378: ...per on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check7 Mak...

Page 379: ...int head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the Print Head Position For Mac OS Aligning the Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may ...

Page 380: ...aper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper If the paper corn...

Page 381: ... the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs Fro...

Page 382: ...usting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application software Print Area Check7 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check8 Is paper feed roller dirty...

Page 383: ...ver Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set wait time and click OK 5 Check message and click OK For Mac OS 1 Make sure printer is turned on 2 Open Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 3 Select Custom Settings in pop up menu 4 Drag Ink Drying Wait Time slide bar to set wait time and click Apply 5 Check message ...

Page 384: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 385: ...Scanning Problems Windows Scanning Problems IJ Scan Utility Error Messages ScanGear Scanner Driver Error Messages 385 ...

Page 386: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 386 ...

Page 387: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 387 ...

Page 388: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 389: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 389 ...

Page 390: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 390 ...

Page 391: ... printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon IJ Printer Utility2 select Power Settings in the pop up menu and then select Disable for Auto Power Off on Auto Power Note You can also enable the printer to turn on off automatically from the operati...

Page 392: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 393: ...on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver Windows How to Open the Printer Driver Setup Window 393 ...

Page 394: ...Installation and Download Problems Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows 394 ...

Page 395: ...ist on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert...

Page 396: ...computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers For Mac OS Download the driver from the supp...

Page 397: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the ne...

Page 398: ...Errors and Messages An Error Occurs Message Appears 398 ...

Page 399: ...escribed in the message When an error occurs a message is displayed on the computer screen or the touch screen Depending on the error a Support Code error number is displayed on the computer screen or the touch screen When a Support Code and a message are displayed on the computer screen For Windows For Mac OS The screen differs depending on the OS you are using 399 ...

Page 400: ...t Code and a message are displayed on the touch screen For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 400 ...

Page 401: ...s Inkjet Printer Scanner Fax Extended Survey Program Screen Is Displayed Windows Inkjet Printer Scanner Fax Extended Survey Program Icon Appears Mac OS Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Press the button when turning power off The printer may have been unplugged while the power was still on Tap OK on the...

Page 402: ...etry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is connected to the network with a LAN cable or is correctly set up for network use Check3 Make sure MP Drivers are installe...

Page 403: ...rease the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD ROM...

Page 404: ... of the next survey To send the information automatically see Changing confirmation screen setting If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To uninstall Inkjet Printer Scanner Fax Extended Survey Program To uninstall the Inkjet Printer Scanner Fax Extended S...

Page 405: ...time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Printer Scanner Fax Extended Survey Program Icon Appears Mac OS If the Inkjet Printer Scanner Fax Extended Survey Program is installed the printer and application software usag...

Page 406: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Survey P...

Page 407: ... Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of...

Page 408: ...response Support Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1680 1681 1684 1688 1689 1700 1701 1730 1731 1750 1871 1874 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2700 2900 2901 3000 to 3ZZZ 3402 3403 3405 3407 3408 3410 3411 3412 3413 3438 3439 3440 3441 3442 ...

Page 409: ...6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A82 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes see also List of Support Code for Error Paper Jams 409 ...

Page 410: ...300 If you cannot see the jammed paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or from the transport unit Paper Is Jammed inside Printer...

Page 411: ...automatically If paper becomes jammed during printing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper...

Page 412: ...ing the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 412 ...

Page 413: ...emove the paper slowly with both hands If the measures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Rotate printer so...

Page 414: ...er Note Do not touch the inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 414 ...

Page 415: ...ed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 415 ...

Page 416: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 416 ...

Page 417: ... above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rea...

Page 418: ...ts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 2 Slowly pull out paper 418 ...

Page 419: ...lowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Canon service center to request a repair 419 ...

Page 420: ...ove do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear t...

Page 421: ...ts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 2 Slowly pull out paper 421 ...

Page 422: ...lowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Canon service center to request a repair 422 ...

Page 423: ...to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the far right or le...

Page 424: ...ammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed 424 ...

Page 425: ...d it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer...

Page 426: ... in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set paper information for...

Page 427: ... paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for setting cassette paper information appears Set paper information for the paper in the cassette The loadable paper differs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or B...

Page 428: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 428 ...

Page 429: ...1401 Cause Print head may be damaged What to Do Contact your nearest Canon service center to request a repair 429 ...

Page 430: ...n progress and you want to continue printing select OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing check the status of each ink tank 430 ...

Page 431: ...1660 Cause An ink tank is not installed What to Do Install the ink tank 431 ...

Page 432: ...el Press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level is d...

Page 433: ...l To disable this function press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks Note If the function ...

Page 434: ...full What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 434 ...

Page 435: ...Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair 435 ...

Page 436: ... on the Printer Driver and the Printer Paper Size Mac OS For copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settings do not match cassette paper information set on the printer as shown below a message appears on the touch screen Print setting...

Page 437: ...hanging the paper settings For example if the print or copy paper setting is A5 and cassette paper information is set to A4 the A5 size setting is used to print or copy onto the paper in the cassette Replace the paper and print Select this option to print after changing the paper in the cassette For example if the print or copy paper setting is A5 and cassette paper information is set to A4 change...

Page 438: ... Paper Settings on the Printer Driver and the Printer Paper Size Windows Paper Settings on the Printer Driver and the Printer Paper Size Mac OS Cancel Cancels printing Select this option when you want to change the print or copy paper settings Change the paper settings and retry printing Note To suppress the misprint prevention message change the setting as described below When you suppress the me...

Page 439: ...d orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern If the error is still not resolved try manual print head alignment...

Page 440: ...Load print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select OK on printer s touch screen The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 440 ...

Page 441: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 441 ...

Page 442: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 442 ...

Page 443: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 443 ...

Page 444: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

Page 445: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 445 ...

Page 446: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 446 ...

Page 447: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 447 ...

Page 448: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

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