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Canon PIXMA TS3520, Online Manual


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When Error Occurred

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears
on the computer screen. For some errors, a support code (error number) is also displayed.

On the printer's LCD, an error code is displayed.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

Take the appropriate action described in the message.

For details on how to resolve errors with Support Codes, see 

List of Support Code for Error

.

For details on how to resolve errors without Support Codes, see 

Message (Support Code) Appears

.

When an Error Code is displayed on the Printer's LCD:

The error code appears on the printer's LCD one by one.

If the error code is "E03":

344

Summary of Contents for PIXMA TS3520

Page 1: ...TS3500 series Online Manual English...

Page 2: ...up Utility 47 Starting Up IJ Network Device Setup Utility 48 Diagnosing and Repairing Network Settings 49 Performing Changing Network Settings 50 Canon IJ Network Device Setup Utility Screen 51 Perfor...

Page 3: ...Paper Feed Rollers 99 Cleaning Inside the Printer Bottom Plate Cleaning 101 Overview 103 Safety 104 Safety Precautions 105 Regulatory Information 108 WEEE 110 Handling Precautions 121 Legal Restricti...

Page 4: ...on Panel 154 Quiet setting 155 Initializing Printer Settings 156 Specifications 157 Information about Paper 160 Supported Media Types 161 Paper Load Limit 163 Unsupported Media Types 165 Handling Pape...

Page 5: ...4 Printing Using Canon Application Software 225 Printing from Smartphone Tablet 226 Paper Settings 227 Copying 230 Making Copies on Plain Paper 231 Copying on Photo Paper 233 Scanning 235 Scanning fro...

Page 6: ...placing Wireless Router or Changed Router Settings 295 Other Network Problems 297 Checking Network Information 298 Restoring to Factory Defaults 301 Problems while Printing Scanning from Smartphone Ta...

Page 7: ...339 Installation and Download Problems 340 Failed to MP Drivers Installation Windows 341 Updating MP Drivers in Network Environment Windows 342 Errors and Messages 343 When Error Occurred 344 Message...

Page 8: ...Shipping Tape etc Are Still Attached 1890 375 2114 376 2900 377 2901 378 4102 379 4103 380 5011 381 5012 382 5100 383 5200 385 5B00 386 6000 387...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Page 10: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 11: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 12: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regi...

Page 13: ...orm shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from...

Page 14: ...4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of t...

Page 15: ...all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Deriva...

Page 16: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 17: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 18: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 19: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 20: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 21: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 22: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 23: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 24: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 25: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 26: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 27: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 28: ...e this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentatio...

Page 29: ...VIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...

Page 30: ...cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disab...

Page 31: ...Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Uti...

Page 32: ...the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security...

Page 33: ...and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When...

Page 34: ...efault Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting...

Page 35: ...ng 15 min Enable disable Bonjour Enable Service name Canon TS3500 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX re...

Page 36: ...e correct printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the pr...

Page 37: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 37...

Page 38: ...Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network di...

Page 39: ...l prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Statel...

Page 40: ...tion method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable Disable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3...

Page 41: ...n 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxx...

Page 42: ...4 Online Support Support page URL for subscription contractors only If mentioned If you have a subscription contract please check the con tractor only support page XX represents alphanumeric character...

Page 43: ...en on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Chec...

Page 44: ...t up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless...

Page 45: ...d on smartphone tablet computer 3 Your device is connected to the printer Note Depending on the device you are using entering the password is required to connect a device to the printer via wireless L...

Page 46: ...Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of...

Page 47: ...ion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already s...

Page 48: ...n select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ N...

Page 49: ...ollow the procedure below 1 Start up IJ Network Device Setup Utility 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations followin...

Page 50: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 50...

Page 51: ...f detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to anot...

Page 52: ...Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup No...

Page 53: ...ldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for...

Page 54: ...ects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv...

Page 55: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 55...

Page 56: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB c...

Page 57: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use...

Page 58: ...e using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 59: ...Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connectio...

Page 60: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can...

Page 61: ...n Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct...

Page 62: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned a...

Page 63: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 63...

Page 64: ...3 Select Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5...

Page 65: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO...

Page 66: ...series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series...

Page 67: ...TR9530 series TS3300 series E3300 series 67...

Page 68: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 68...

Page 69: ...Loading Paper Loading Plain Paper Photo Paper 69...

Page 70: ...WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper 1 Align the edges of paper If paper is curled flatt...

Page 71: ...3 Pull out the paper output tray B and the output tray extension C 3 4 Open paper guide D 4 5 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING 5 YOU 71...

Page 72: ...the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note D...

Page 73: ...paper loaded on the 7 rear tray and press OK button I Note There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for...

Page 74: ...rrect printing this printer has a function that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance with the...

Page 75: ...Loading Originals Loading Originals on Platen Supported Originals 75...

Page 76: ...Loading Originals on Platen 1 Open the document cover A 1 2 Load original WITH SIDE TO SCAN FACING DOWN on platen 2 Supported Originals Align the corner of the original with the alignment mark 76...

Page 77: ...nction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing do...

Page 78: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 78...

Page 79: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 79...

Page 80: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 80...

Page 81: ...tely Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartr...

Page 82: ...eplacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important Do not touch the metallic parts...

Page 83: ...2 Remove the FINE cartridge F 2 5 Prepare a new FINE cartridge 5 1 Take a new FINE cartridge out of its package and remove the protective tape G gently 1 83...

Page 84: ...to the FINE cartridge holder all the way until it 1 touches the back The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slo...

Page 85: ...stalled correctly 7 Close the cover 7 Note If the error code appears on the LCD after the cover is closed take appropriate action When Error Occurred 8 Adjust the print head position 8 After replacing...

Page 86: ...code is displayed on the LCD Check the error code and take appropriate action When Error Occurred In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp A Ala...

Page 87: ...ty The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white...

Page 88: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 88...

Page 89: ...artridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see When Error Occurred For Win...

Page 90: ...erforming from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print He...

Page 91: ...Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjust...

Page 92: ...eed to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3 Press...

Page 93: ...streaks in the pattern B 1 If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are p...

Page 94: ...ess the Setup button until 2 appears on the LCD 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after...

Page 95: ...he print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes...

Page 96: ...need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 2 Loading Plain Paper Photo Paper 3 Pre...

Page 97: ...n the ON lamp lights after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting th...

Page 98: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 98...

Page 99: ...4 Clean the paper feed rollers with paper 4 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized 1 plain paper or cleaning sheet available on the market on...

Page 100: ...the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to reques...

Page 101: ...heet of A4 or Letter sized plain paper Be sure to use a new piece of paper 1 Check that printer is turned on 1 2 Prepare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwi...

Page 102: ...ed with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the...

Page 103: ...dling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD C...

Page 104: ...Safety Safety Precautions Regulatory Information WEEE 104...

Page 105: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 106: ...it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or su...

Page 107: ...s and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause th...

Page 108: ...and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and r...

Page 109: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 109...

Page 110: ...Norway Iceland and Liechtenstein This symbol indicates that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU and national legislation This pr...

Page 111: ...propri de ce type de d chet risque d avoir des r percussions sur l environnement et la sant humaine du fait de la pr sence de substances potentiellement dangereuses g n ralement associ es aux quipemen...

Page 112: ...es con las autoridades encargadas de los desechos con un sistema de gesti n RAEE autorizado o con el servicio de recogida de basuras dom stico Si desea m s informaci n acerca de la devoluci n y recicl...

Page 113: ...ara a Uni o Europeia e AEE Noruega Isl ndia e Liechtenstein Este s mbolo indica que o produto n o deve ser colocado no lixo dom stico de acordo com a Directiva REEE 2012 19 UE e a legisla o nacional E...

Page 114: ...affald af elektrisk og elektronisk udstyr f r du ved at bes ge www canon europe com weee 2012 19 www canon europe com weee Gjelder kun den europeiske union og E S Norge Island og Liechtenstein Dette s...

Page 115: ...s tietoja s hk ja elektroniikkalaiteromun ker yksest ja kierr tyksest on osoitteessa www canon europe com weee Endast f r Europeiska unionen och EES Norge Island och Liechtenstein Den h r symbolen vis...

Page 116: ...t gy jt ponton Az ilyen jelleg hullad kok a nem megfelel kezel s eset n a benn k tal lhat vesz lyes anyagok r v n rtalmasak lehetnek a k rnyezetre s az emberek eg szs g re Tov bb a term kb l sz rmaz h...

Page 117: ...ie inform cie o mieste recykl cie opotrebovan ch zariaden z skate od miestneho radu radu ivotn ho prostredia zo schv len ho pl nu OEEZ alebo od spolo nosti ktor zais uje likvid ciu komun lneho odpadu...

Page 118: ...as d l elektros ir elektronin je rangoje esan i pavojing med iag gali pakenkti aplinkai ir moni sveikatai Pad dami u tikrinti tinkam io gaminio alinimo tvark kartu prisid site prie veiksmingo gamtos i...

Page 119: ...venite de la echipamentele electrice i electronice EEE M nuirea necorespunz toare a acestor tipuri de de euri poate avea un impact negativ asupra mediului nconjur tor i s n t ii indivizilor din cauza...

Page 120: ...ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u Srbiji Ovaj simbol ozna ava da ovaj proizvod ne sme...

Page 121: ...Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Pr...

Page 122: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 123: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 124: ...ipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2...

Page 125: ...tored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete s...

Page 126: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 127: ...Main Components and Their Use Main Components Power Supply Indication of LCD 127...

Page 128: ...Main Components Front View Rear View Inside View Operation Panel 128...

Page 129: ...ad paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper E Cover Open to replace the...

Page 130: ...H Operation Panel Use to change the settings of the printer or to operate it Operation Panel I Platen Load an original here 130...

Page 131: ...ed power cord B USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or sc...

Page 132: ...dge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing...

Page 133: ...rect or enable disable them Each time you press the Wireless select button the setting switches Indication of LCD D Wireless connect button Start the Wi Fi setup E Information button Starts printing n...

Page 134: ...paper size setting This button is also used to resolve an error L Stop button Cancels operations You can press this button to cancel a print copy or scan job in progress M Black button Starts black w...

Page 135: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 135...

Page 136: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated fo...

Page 137: ...LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set...

Page 138: ...set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer Turning...

Page 139: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 140: ...ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer...

Page 141: ...iffers depending on the network of use or the network status Signal strength 81 or more You can use the printer over a Wi Fi without any problems Signal strength 51 or more The problem such as the pri...

Page 142: ...Paper Select button This icon does not appear if the paper mismatch detection function is disable E Paper size Displays the current paper size The paper size also flashes while you select the paper si...

Page 143: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 143...

Page 144: ...rinter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operatio...

Page 145: ...s option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box...

Page 146: ...sed Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Set...

Page 147: ...ings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted...

Page 148: ...rinting and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not func...

Page 149: ...specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is of...

Page 150: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 151: ...utomatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientation To rotate the print data 90...

Page 152: ...ink drying wait time Reducing the ink drying wait time speeds up printing 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified sett...

Page 153: ...Changing Settings from Operation Panel Setting Items on Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings 153...

Page 154: ...ead alignment value 7 Roller cleaning 8 Bottom plate cleaning 9 Running WPS PIN code method 10 Resetting LAN settings 11 Quiet setting 12 Auto power off setting 13 Auto power on setting 14 Detecting p...

Page 155: ...D 2 3 Press the Color button 3 To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode f...

Page 156: ...elow to initialize the printer settings 1 Check that printer is turned on 1 2 Press the Setup button until 17 appears on the LCD 2 3 Press the Black button or the Color button 3 All the printer settin...

Page 157: ...mperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructio...

Page 158: ...idth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WE...

Page 159: ...12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subjec...

Page 160: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 160...

Page 161: ...is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superi...

Page 162: ...e sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm L 89x127mm 2L 127x178mm Square 5 Hagaki Special si...

Page 163: ...Paper SAT213 Approx 50 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 1 Photo Paper Glossy GP 701 1 Photo Paper Plus Glossy II PP 201 PP 2...

Page 164: ...paper or less Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Oc Office Colour Paper...

Page 165: ...Damp paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers E...

Page 166: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 167: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 167...

Page 168: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 168...

Page 169: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 170: ...iver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Ad...

Page 171: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 172: ...Note If the paper size in the printer driver does not match the one configured on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 172...

Page 173: ...Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Glossy Photo Paper Everyday U...

Page 174: ...Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Printing on Postca...

Page 175: ...Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check...

Page 176: ...Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Co...

Page 177: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavai...

Page 178: ...you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Border...

Page 179: ...tamp Background button on the Page Setup tab appear grayed out and are unavailable When Plain Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Dependin...

Page 180: ...will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked...

Page 181: ...t 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper si...

Page 182: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings...

Page 183: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in...

Page 184: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the P...

Page 185: ...e Setup tab 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled 4 The best Stapling Side is selected automatically fro...

Page 186: ...her than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout...

Page 187: ...age side first and then print the address side The paper settings on the printer driver are different depending on whether you are printing on the address side or the message side 5 Select the paper s...

Page 188: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 188...

Page 189: ...rt different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Speci...

Page 190: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 191: ...ton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open...

Page 192: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 192...

Page 193: ...ance tab click View Printer Status 3 Display Estimated ink levels 3 Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the...

Page 194: ...nce the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printi...

Page 195: ...g If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print...

Page 196: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 196...

Page 197: ...s either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set...

Page 198: ...enient functions for the printing profile that you selected for Commonly Used Settings on the Quick Setup tab When you move the mouse pointer near a function that can be changed a description of that...

Page 199: ...g or 4 on 1 Printing in Additional Features you can manually set the paper size with Page Size on the Page Setup tab If you select a paper size that is smaller than the Page Size the document size wil...

Page 200: ...print execution When you select this function and then close the printer driver setup window the information that you set on the Quick Setup Main and Page Setup tabs are saved and printing with the sa...

Page 201: ...rint orientation when the printing profile is selected check this check box If this check box is unchecked the print orientation is not saved and consequently the Orientation setting is not applied wh...

Page 202: ...ng a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast Setting Paper Dimensions Custom Size Setting a Page Size and Orientation S...

Page 203: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray...

Page 204: ...justment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale...

Page 205: ...in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the tot...

Page 206: ...oftware is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver S...

Page 207: ...specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same o...

Page 208: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 209: ...nction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer...

Page 210: ...he environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for ente...

Page 211: ...epending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pa...

Page 212: ...le Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may...

Page 213: ...ata Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important Wh...

Page 214: ...verlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp...

Page 215: ...t Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text Important Stamp Text...

Page 216: ...You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negativ...

Page 217: ...Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the...

Page 218: ...ics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Perform Borderless Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printi...

Page 219: ...e printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be...

Page 220: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 220...

Page 221: ...en immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ...

Page 222: ...Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Display...

Page 223: ...e For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help informatio...

Page 224: ...o continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the MP Drivers 2 Take...

Page 225: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 225...

Page 226: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 226...

Page 227: ...tBridge Wi Fi compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depending on...

Page 228: ...nting an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting Press the Co...

Page 229: ...hone or the tablet The error code which prevents misprinting is enabled by default To change the setting 1 Press the Setup button until 14 appears on the LCD 1 2 Press the Black button or the Color bu...

Page 230: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 230...

Page 231: ...opying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the s...

Page 232: ...riginal is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is given priorit...

Page 233: ...om flashing to lit the printer starts copying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the...

Page 234: ...by reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with mi...

Page 235: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 235...

Page 236: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 237: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 238: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 239: ...Note To set the applications to integrate with see Settings Dialog Box 239...

Page 240: ...ted on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 1 2 Place items on platen 2 Positioning Originals Scannin...

Page 241: ...the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for...

Page 242: ...ose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Fi...

Page 243: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You ca...

Page 244: ...Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is ed...

Page 245: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 246: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 247: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 247...

Page 248: ...m IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main scree...

Page 249: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 250: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 251: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 252: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 252...

Page 253: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 254: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 255: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 256: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 257: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 258: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 259: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 260: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 261: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 262: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 263: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 264: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 265: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 266: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 267: ...tart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the S...

Page 268: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 269: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 269...

Page 270: ...ly Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos...

Page 271: ...rmat Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scan...

Page 272: ...J Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu...

Page 273: ...ltiple model names appear In that case you can select one scanner per model 4 Click OK 4 Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected to...

Page 274: ...n reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or print...

Page 275: ...llation Windows Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeat...

Page 276: ...Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Su...

Page 277: ...Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Ro...

Page 278: ...t Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network...

Page 279: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 279...

Page 280: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 280...

Page 281: ...i Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status 1 Are printer and network devices router etc turne...

Page 282: ...n is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reco...

Page 283: ...Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Se...

Page 284: ...connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lo...

Page 285: ...2 Turn off printer 2 3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 285...

Page 286: ...s not displayed press the Wireless select button to enable Wi Fi If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to c...

Page 287: ...that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the s...

Page 288: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 288...

Page 289: ...to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a...

Page 290: ...wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as n...

Page 291: ...s Direct Check1 Check printer settings Make sure the icon is displayed on the LCD If not press the Wireless select button to enable Wireless Direct Check2 Check the settings of your device smartphone...

Page 292: ...computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers i...

Page 293: ...WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your...

Page 294: ...word generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on scree...

Page 295: ...ce Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Com...

Page 296: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 297: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 297...

Page 298: ...n IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command...

Page 299: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 300: ...Checking Network Setting Information To check the printer s network settings information print out the network setting information of the printer Printing Network Settings 300...

Page 301: ...ng scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Press the Setup button unti...

Page 302: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 302...

Page 303: ...he power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware F...

Page 304: ...to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless...

Page 305: ...ct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To...

Page 306: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 306...

Page 307: ...here could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Pri...

Page 308: ...in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected...

Page 309: ...NE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE ca...

Page 310: ...deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print...

Page 311: ...than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the pa...

Page 312: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 312...

Page 313: ...for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on...

Page 314: ...ncomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a l...

Page 315: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 315...

Page 316: ...ely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange ta...

Page 317: ...y If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head...

Page 318: ...rly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by printer If you use a printout do...

Page 319: ...ead again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the...

Page 320: ...he output tray extension and the paper output tray open the cover remove the FINE cartridges and then check the following Check that there is no orange tape left on the FINE cartridge If the orange ta...

Page 321: ...re otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually f...

Page 322: ...are using the right paper for what you are printing Supported Media Types Check3 Correct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Pap...

Page 323: ...side We recommend feeding paper that has been curled outward one sheet at a time Check4 If brightness is set low increase brightness setting and try printing again Windows If you are printing with a l...

Page 324: ...Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Openi...

Page 325: ...ts Are Unsatisfactory Note The direction of the vertical line A pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printo...

Page 326: ...printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On f...

Page 327: ...you trying to print a large data file If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the...

Page 328: ...ngs Printout Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printin...

Page 329: ...ults Are Unsatisfactory Check2 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check p...

Page 330: ...not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again...

Page 331: ...Scanning Problems Windows Scanning Problems 331...

Page 332: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 332...

Page 333: ...a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer func...

Page 334: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 335: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 335...

Page 336: ...e sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the pr...

Page 337: ...to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the pr...

Page 338: ...eed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub sup...

Page 339: ...rinter Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional...

Page 340: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 340...

Page 341: ...g operations to install the MP Drivers 1 Open screen to uninstall MP Drivers 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there...

Page 342: ...for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note...

Page 343: ...Errors and Messages When Error Occurred Message Support Code Appears 343...

Page 344: ...yed When a Support Code and a Message are displayed on the Computer Screen Windows Take the appropriate action described in the message For details on how to resolve errors with Support Codes see List...

Page 345: ...uctions on the computer screen E03 1203 1300 Cover is opened during printing Paper is jammed when feeding paper from rear tray If the cover is open 1203 If paper is jammed 1300 E04 168A FINE cartridge...

Page 346: ...ss and subnet mask are conflicting 3446 E24 1651 The printer is still unable to communicate nor mally and cannot recognize the status of the ink cartridge Printing function is deactivated until the pr...

Page 347: ...s router to connect if the password you entered is correct if the specified network name SSID is correct After checking the above turn off the wireless router and turn it on again You cannot change LA...

Page 348: ...56 The online service is not available in your re gion Press the printer s OK button to resolve the error Contact the provider for where the online serv ice is available E57 2900 Scanning print head a...

Page 349: ...nable to communicate normally to recognize the status of the ink cartridge 3002 P02 5100 Printer error has occurred 5100 P03 6000 Printer error has occurred 6000 P07 5B00 5B01 5B12 5B13 5B14 5B15 Prin...

Page 350: ...6938 6940 6941 6942 6943 6944 6945 6946 6D01 8300 P10 7500 7600 7700 7800 B20B An error requiring a repair has occurred Turn off the printer and unplug it Contact your nearest Canon service center to...

Page 351: ...amp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When...

Page 352: ...essages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increas...

Page 353: ...uter Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 15A2 1650 1651 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ 3002 3412 3440...

Page 354: ...6945 6946 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 354...

Page 355: ...the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Pap...

Page 356: ...top button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the p...

Page 357: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 357...

Page 358: ...ting and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Turn off the printer and unplug it 1 2 Retract paper outpu...

Page 359: ...rtridge holder hold the FINE cartridge holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands 4 If the paper is rolled up pull out it 5 Slowly pull out paper so a...

Page 360: ...ver 7 8 Plug in the printer again and turn it back on 8 All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it c...

Page 361: ...oto Paper Align the paper guides of the rear tray with both edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the...

Page 362: ...Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 362...

Page 363: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 363...

Page 364: ...lose the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was pr...

Page 365: ...installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing pre...

Page 366: ...cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If the measures above do not solve the p...

Page 367: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 368: ...zed What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cance...

Page 369: ...Network Connectivity Refer to the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement St...

Page 370: ...ridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to...

Page 371: ...ing an issue and close the printer s cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX If you intend to SCAN or FAX if your printer has that...

Page 372: ...cartridge identified by the printer as being empty and close the printer s cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX If you intend t...

Page 373: ...rly Note In the case of the first printer setup click here select your printer name on the page and follow the instructions If FINE cartridges are already installed store the output tray extension and...

Page 374: ...ull What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 375: ...extension and the paper output tray open the cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material...

Page 376: ...than the paper size set at the printer driver you can continue the printing without changing the paper size settings Press the printer s OK button See below for paper sizes that can be registered in...

Page 377: ...nd orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the no...

Page 378: ...print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer...

Page 379: ...rectly What to Do Press the printer s Stop button to cancel printing change the media type or paper size setting and then retry printing Note When setting Custom Paper Size for media other than plain...

Page 380: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 380...

Page 381: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 382: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 383: ...not impeded by stabilizer jammed paper etc Remove any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this...

Page 384: ...If this does not solve the problem contact your nearest Canon service center to request a repair 384...

Page 385: ...or has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center t...

Page 386: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 387: ...ed remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the prob...

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