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Canon PIXMA TS300 series, Online Manual

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Canon PIXMA TS300 series Online Manual Download Page 311

Message (Support Code) Appears

This section describes some of the errors and messages that may appear.

Note

• A support code (error number) is displayed on the computer for some errors. For details on errors that

have support code, see 

List of Support Code for Error

.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (macOS)

Error Regarding Power Cord Being Unplugged Is Displayed

(Windows)

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click 

OK

.

The printer starts printing.

See 

Unplugging the Printer

 for unplugging the power cord.

Writing Error/Output Error/Communication Error (Windows)

Check1

 If the 

ON

 lamp is off, make sure printer is plugged in and turn it on.

The 

ON

 lamp flashes while the printer is initializing. Wait until the 

ON

 lamp stops flashing and remains lit.

Check2

 Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:

• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the

computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.

• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

If you use the printer over a LAN, make sure the printer is correctly set up for network use.

Check3

 Make sure printer driver is installed correctly.

311

Summary of Contents for PIXMA TS300 series

Page 1: ...TS300 series Online Manual Basic Operation Network Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English ...

Page 2: ...Another Printer Found with Same Name 38 Connecting to Another Computer via LAN Changing from USB to LAN Connection 39 Printing Network Settings 40 Changing Wireless LAN Connection Method 44 Handling Paper FINE Cartridges etc 45 Loading Paper 46 Loading Plain Paper Photo Paper 47 Replacing a FINE Cartridge 51 Replacing a FINE Cartridge 52 Ink Tips 58 Maintenance 59 If Printing Is Faint or Uneven 60...

Page 3: ...h 94 Main Components and Their Use 95 Main Components 96 Front View 97 Rear View 98 Inside View 99 Operation Panel 100 Power Supply 102 Confirming that the Power Is On 103 Turning the Printer On and Off 104 Checking the Power Plug Power Cord 106 Unplugging the Printer 107 Changing Settings 108 Changing Printer Settings from Your Computer Windows 109 Changing the Print Options 110 Registering a Fre...

Page 4: ...ous Printing Methods 136 Setting a Page Size and Orientation 137 Setting the Number of Copies and Printing Order 138 Execute Borderless Printing 140 Scaled Printing 143 Page Layout Printing 146 Tiling Poster Printing 148 Duplex Printing 151 Printing on Postcards 153 Overview of the Printer Driver 154 Canon IJ Printer Driver 155 Opening Printer Driver s Setup Screen 156 Canon IJ Status Monitor 157 ...

Page 5: ...Setup Windows Checking Power Status 216 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection 217 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings 218 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless L...

Page 6: ... 253 Cannot Connect Smartphone Tablet to Wireless Router 254 Downloading Canon PRINT Inkjet SELPHY 255 Checking Wireless Router SSID Key 256 Checking Wireless Router SSID for Smartphone Tablet 257 Privacy Separator SSID Separator Network Separation Function 258 Setting Up Using Smartphone Tablet 259 Error Occurs During Wireless LAN Setup 260 Checking Status Code 262 Problems while Printing from Sm...

Page 7: ... Off By Itself 300 USB Connection Problems 301 Cannot Communicate with Printer via USB 302 Installation and Download Problems 303 Cannot Install Printer Driver Windows 304 Errors and Messages 306 An Error Occurs 307 Message Support Code Appears 311 List of Support Code for Error 317 List of Support Code for Error Paper Jams 319 1300 320 Paper Is Jammed inside Printer 321 1000 324 1200 325 1203 326...

Page 8: ...4102 336 4103 337 5100 338 5200 339 5B00 340 6000 341 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of yo...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...A and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and t...

Page 13: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 14: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 15: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 16: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 17: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 18: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 19: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 20: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 21: ...d distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software THIS SOFTWARE IS BEING PROVIDED AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY IN PARTICULAR THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS S...

Page 22: ...applies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the ...

Page 23: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet 23 ...

Page 24: ...ribes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 24 ...

Page 25: ...erent from the Paper lamp indication E press the Paper Select button F to change the selection 6 Click the My Image Garden icon G in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 7 Click the Photo Print icon H 25 ...

Page 26: ... To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while pressing the command key 10 Click Print K 11 Specify the number of copies etc For Windows Specify the number of copies your printer name media type etc 26 ...

Page 27: ... lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For macOS My Image Garden Guide If your printer is not displayed on macOS the AirPrint setting in My Image Garden may not be correct For details on how to set correctly refer to a heading for AirPrint enabled Printer on below page Making Settings According to Print...

Page 28: ...n how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 28 ...

Page 29: ...mp indication E press the Paper Select button F to change the selection 6 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 7 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 8 Select a photo You can also select multiple photos at once 9 Specify the number of copies paper size etc 10 Select Print 29 ...

Page 30: ...perating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit Screen Print Settings Screen Troubleshooting 30 ...

Page 31: ...perating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit Screen Print Settings Screen Troubleshooting 31 ...

Page 32: ...ess router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the s...

Page 33: ...ngs Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Windows For macOS IJ Network Device Setup Utility Mac OS Network Connection Tips Se...

Page 34: ...he setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then connect ...

Page 35: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 36: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 36 ...

Page 37: ...eout setting 15 minutes Enable disable Bonjour Enable Service name Canon TS300 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default SSID Identifier for Wireless Direct XXXXXX TS300series Password Printer serial number Wireless LAN security WPA2...

Page 38: ...t printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the...

Page 39: ... Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page 39 ...

Page 40: ...tion Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enabl...

Page 41: ...refix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3...

Page 42: ...tion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 3 14 Link Local P...

Page 43: ...erver setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specifica tion 1 to 65535 5 20 Cert Fin gerprt SHA 1 Certificate finger print SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX 6 Bluetooth Bluetooth setti...

Page 44: ...rm settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press Direct button and release it when Direct lamp flashes Follow instructions on your smartphone or tablet For macOS Redo setup f...

Page 45: ...Handling Paper FINE Cartridges etc Loading Paper Replacing a FINE Cartridge 45 ...

Page 46: ...Loading Paper Loading Plain Paper Photo Paper 46 ...

Page 47: ... Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite directi...

Page 48: ...f the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side Do not slide the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in the portrait orientation E Loading paper in the landscape orientation F can cause paper jams 48 ...

Page 49: ...o change the selection Note After loading paper select the size and type of the loaded paper on the print settings screen of the computer There are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow yo...

Page 50: ...ction that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance with the rear tray paper size setting When this function is enabled the Alarm lamp flashes if these settings do not match to prevent incorrect printing When the Alarm lamp flashes check and correct the paper settings 50 ...

Page 51: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Ink Tips 51 ...

Page 52: ...rthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use a FINE cartridge with...

Page 53: ...oves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the printer with tissue paper or the...

Page 54: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 5 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 54 ...

Page 55: ... you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 6 Install the FINE cartridge 1 Insert the new FINE cartridge at a slant into the FINE cartridge holder The color FINE cartridge should be installed into the le...

Page 56: ...that it does not hit the electrical contacts on the FINE cartridge holder or cause trouble with the FINE cartridge 2 Push the FINE cartridge in and up firmly until it snaps into place Important Check if the FINE cartridge is installed correctly 56 ...

Page 57: ... printer may make noise during operation 8 Adjust the print head position For Windows Adjusting Print Head Position For macOS Adjusting Print Head Position After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not perform any other operations unti...

Page 58: ...uality The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings on the computer So color ink is consumed even when printing...

Page 59: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer macOS Cleaning 59 ...

Page 60: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning 60 ...

Page 61: ... from Your Computer Check if the FINE cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see An Error Occurs Changing settings on the computer may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print...

Page 62: ...performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cartr...

Page 63: ...When the Print Results Are Not Even such as the Ruled Lines Are Misaligned Step Align the print head For Windows Adjusting Print Head Position For macOS Adjusting Print Head Position 63 ...

Page 64: ...d to prepare a sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and the output tray extension 4 Press and hold RESUME button and release it when Alarm lamp flashes 1 time The nozzle check pattern will be printed Do not perform any other operations until the printer comp...

Page 65: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied Cleaning the print head is required 65 ...

Page 66: ... turned on 2 Press and hold RESUME button and release it when Alarm lamp flashes 2 times The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 30 seconds 3 Check the print head condition To check the print head condition print the...

Page 67: ...rint head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 3 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply again af...

Page 68: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 68 ...

Page 69: ...er feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray 2 Pull out the paper output tray and the output tray extension 3 Press and hold RESUME button and release it when Alarm lamp flashes 4 times The printer starts cleaning The cleaning will be complete when t...

Page 70: ... the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed rollers contact your nearest Canon service center to request a repair 70 ...

Page 71: ...e rear tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Press and hold RESUME button and release it when Alarm lamp flashes 5 times The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate...

Page 72: ...72 ...

Page 73: ...ng Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 73 ...

Page 74: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 74 ...

Page 75: ...mended to have two people lifting the printer Accidental dropping of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside d...

Page 76: ...d to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply wit...

Page 77: ...subi même si le brouillage est susceptible d en compromettre le fonctionnement Cet équipement est conforme aux limites d exposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles d exposition aux fréquences radioélectriques RF CNR 102 de l IC Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et l...

Page 78: ...certified to an environmental stewardship scheme which complies with EN12281 or a similar quality standard In addition it can support printing on media down to a weight of 64g m2 lighter paper means less resources used and a lower environmental footprint for your printing needs 78 ...

Page 79: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 80: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 81: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 82: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 83: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 84: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 85: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 86: ...es ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti ...

Page 87: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 88: ...kom uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru z...

Page 89: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Printing Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 89 ...

Page 90: ...deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works o...

Page 91: ... Precautions Do not place any object on the printer Do not place any object on the printer It may fall into the rear tray and cause the printer to malfunction Also place the printer where objects will not fall on it 91 ...

Page 92: ...the box containing the printer or turn it on its side or upside down Doing so may cause the ink to leak during transport and cause damage to the printer 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print...

Page 93: ...r repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press and hold RESUME button and release it when Alarm lamp flashes 13 times All the printer settings are initialized The administrator password specified by Remote UI reverts to the def...

Page 94: ...press the ON Stop button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When Unplugging the Printer make sure that the ON lamp is not lit Print periodically Just as the tip of a felt ...

Page 95: ...Main Components and Their Use Main Components Power Supply 95 ...

Page 96: ...Main Components Front View Rear View Inside View Operation Panel 96 ...

Page 97: ...left side of the paper stack 5 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper 6 cover Open to replace the FINE cartridge or remove jammed paper inside the printer 7 paper output tray Printed paper is ejected Pull out it before printing 8 output tray extension Ex...

Page 98: ...t Plug in the USB cable Make sure the terminal orientation is correct when you plug in the USB cable Important Do not touch the metal casing This can cause trouble Do not plug in or unplug the USB cable while the printer is printing with the computer This can cause trouble 98 ...

Page 99: ... should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts A may be splattered with ink This does not affect the performance of the printer Do not touch the parts A The printer may not print properly if you touch them 99 ...

Page 100: ...oto paper size in Japan Hagaki means the standard postcard size in Japan 3 ON Stop button Turns the power on or off Pressing this button also cancels operations or printing 4 ON lamp Lights after flashing when the power is turned on 5 RESUME button Changes printer settings turns off the Alarm lamp or selects a printer maintenance menu 6 Alarm lamp Lights or flashes when an error occurs 7 Wireless ...

Page 101: ...s LAN is activated 10 Direct button Perform Wireless Direct settings or activates deactivates Wireless Direct 11 Direct lamp Lights up when Wireless Direct is activated 12 Information button Starts printing network settings information 101 ...

Page 102: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 102 ...

Page 103: ...Confirming that the Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 103 ...

Page 104: ... Alarm lamp flashes see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For details on the auto power on feature see below For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press the ON Stop button ...

Page 105: ...f Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below For Windows Managing the Printer Power For macOS Managing the Printer Power 105 ...

Page 106: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 106 ...

Page 107: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON Stop button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 107 ...

Page 108: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 108 ...

Page 109: ...r Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the FINE Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode 109 ...

Page 110: ...s such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer driver the functions available to you are different 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 110 ...

Page 111: ...ms From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In...

Page 112: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 113: ...ge to be used for printing and click OK When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is selected from t...

Page 114: ...rations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer statu...

Page 115: ...from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 115 ...

Page 116: ...ar this item Important Do not change this setting while the print job is displayed in the print wait list Otherwise characters may be omitted or the layout may become corrupt Don t detect mismatch of paper settings when printing from computer When printing documents from your computer the paper loaded in the printer and the paper size setting on the printer driver do not match this setting disable...

Page 117: ...Changing Settings from Operation Panel Initializing Printer Settings Switching Disabling Wireless Connection Function 117 ...

Page 118: ...AN note that initialization erases all network settings on the printer and printing operation from a computer over network may become impossible To use the printer over network perform setup according to the instructions on our website Follow the procedure below to initialize the printer settings 1 Make sure that the printer is turned on 2 Press and hold RESUME button and release it when Alarm lam...

Page 119: ...eless Connection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Confirm that the Network lamp is off 119 ...

Page 120: ...width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin 0 12 inches 3 0 mm Bottom margin 0 20 inches 5 0 mm Left margin Letter 0 26 inches 6 4 mm Other sizes 0 14 inches 3 4 mm Right margin Letter 0 25 inches 6 3 mm Other sizes 0 14 inches 3 4 mm Operating environment Temperature ...

Page 121: ...ges installed Canon FINE Cartridge Total 1280 nozzles BK 320 nozzles C M Y each 320 nozzles Network Specifications Communication protocol TCP IP Wireless LAN Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective r...

Page 122: ... OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Internet connection or CD ROM drive is required to install the software for Windows Internet connection is required to use Easy WebPrint EX and all the user s guide Easy WebPrint EX Internet...

Page 123: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 123 ...

Page 124: ... the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Paper other than genuine Canon paper Plain Paper incl...

Page 125: ...50 x 5 00 inches 89 0 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 125 ...

Page 126: ...6 10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 201 1 4 x 6 10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 301 1 4 x 6 10 x 15 cm 20 sheets 2 Paper other than Genuine Canon Paper Common Name Rear Tray Paper Output Tray Plain Paper including recycled paper 3 Approx 60 sheets Approx 10 sheets 1 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient...

Page 127: ...is too thick plain paper weighing more than 28 lb 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesi...

Page 128: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 129: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 129 ...

Page 130: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 130 ...

Page 131: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 131 ...

Page 132: ...river s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 132 ...

Page 133: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 133 ...

Page 134: ...Note If the paper size in the printer driver does not match the one registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 134 ...

Page 135: ...printer driver Canon Red Label Superior WOP111 Plain Paper Canon Océ Office Colour Paper SAT213 Plain Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Commercially available papers Me...

Page 136: ...ethods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Printing on Postcards 136 ...

Page 137: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 138: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 139: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is select...

Page 140: ...t to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears When a message p...

Page 141: ...tamp button on the Page Setup tab appear grayed out and are unavailable When Plain Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs from the image...

Page 142: ...a will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 142 ...

Page 143: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 143 ...

Page 144: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 144 ...

Page 145: ...Note Selecting Scaled changes the printable area of the document 145 ...

Page 146: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 147: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 147 ...

Page 148: ... Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of...

Page 149: ...pecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the page numbers Note You can also specify the print range by clicking the pages in the settings preview 5 Complete the setup Click O...

Page 150: ... select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 150 ...

Page 151: ...age Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width If necessary click Specify Margin and set the margin width and then cli...

Page 152: ...han Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Canon IJ P...

Page 153: ... 5 Select the paper size For Printer Paper Size select Hagaki 100x148mm 6 Set the print orientation To print the address horizontally set Orientation to Landscape 7 Select the print quality For Print Quality select High or Standard according to your purpose 8 Click OK When you execute printing the data will be printed onto the postcard Important When you execute postcard printing a guide message i...

Page 154: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 154 ...

Page 155: ...ou want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the driver from Start Setup Again on the setup CD ROM that came with your printer To install the XPS printer driver load the setup CD ROM that comes with the printer and then select XPS Driver from Add Software Specifying the Printer Driv...

Page 156: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 157: ...appears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or reg...

Page 158: ...In such cases take the appropriate action as described 158 ...

Page 159: ...ance tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When you receive a notice about the remaining ink level a mark appears on the left of the ink icon For example The ink is running low Prepare a new in...

Page 160: ...tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs...

Page 161: ...g box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 161 ...

Page 162: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Status Monitor Description 162 ...

Page 163: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 164: ...f the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Important To use the Canon IJ XPS Preview you must have Microsoft NET Framework 4 5 2 or later installed on your computer Additional Features Displays the frequentl...

Page 165: ...t area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Intensity and Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loa...

Page 166: ...over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important When the application software that you used to create the docume...

Page 167: ...ze setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the paper size specified with the application...

Page 168: ...Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Printing on Postcards Displaying the Print Results before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adju...

Page 169: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 170: ...Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows what the prin...

Page 171: ...ight makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer...

Page 172: ...ts a pattern that allows you to check the cyan magenta yellow balance Important When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size ...

Page 173: ...tch the purpose of the print operation Important When Grayscale Printing is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM ICC Profile Matching Adjusts the colors by using an ICC profile when printing Important If the application software is set so tha...

Page 174: ...river Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochrome Displaying the Print Results before Printing 174 ...

Page 175: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 176: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 177: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 178: ... Stamp Background button has become the Stamp button and only the stamp function can be used Depending on the type of printer driver you are using and the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specif...

Page 179: ... the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the type of printer driver you are using and the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages int...

Page 180: ...nt does not fit on one page the document is reduced when printed Margin Specifies the width of the stapling margin The width of the side specified by Stapling Side becomes the stapling margin Print Options dialog box Makes changes to print data that is sent to the printer Depending on the type of printer driver you are using and the environment this function may not be available Disable ICM requir...

Page 181: ...ta is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under normal circumstances Note Do not allow application software to compress print data tab cannot be used with the XPS printer driver Print after creating print data by page The print data is created in page units and printing starts...

Page 182: ...Only Black Only Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is selected from the Page Layout list on the Page Setup tab Do not detach the FINE cartridge that is not in us...

Page 183: ...irst page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap behind the document Check this check box to print a background and select a title from the list Select Background ...

Page 184: ...racters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create a color you wish to use as a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to se...

Page 185: ...efaults to set the stamp position to Center and the orientation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Shows a list of saved stamp titles Specify a titl...

Page 186: ...most position Note Depending on the type of printer driver you are using and the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background Title Enter the title to save the background image you...

Page 187: ...J XPS preview and displays the print history Note You can use this function only with the XPS printer driver View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want to check the printer status and how a print job is proceeding Note If you are using the XPS printer driver the Canon IJ Status Monitor becomes the Canon IJ XPS Status Monitor About Opens the About dia...

Page 188: ...iver You can select the language to be used and switch the language displayed in the setup window Modules Lists the printer driver modules Language Specifies the language you wish to use in the printer driver setup window Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 188 ...

Page 189: ...rform Ink status display The status monitor displays FINE cartridge types and estimated ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displayed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status During printing you can check information about the doc...

Page 190: ...n error The estimated ink level of the FINE cartridge is also displayed as an illustration Ink Model Number You can look up the correct FINE cartridge for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor wh...

Page 191: ...tion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser an...

Page 192: ... the operation from the beginning 3 Install the printer driver Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can install the XPS printer driver with the same procedure...

Page 193: ...Printing Using Canon Application Software Easy PhotoPrint Guide My Image Garden Guide Quick Menu Guide 193 ...

Page 194: ...erating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit Screen Print Settings Screen Troubleshooting 194 ...

Page 195: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 195 ...

Page 196: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing with Wireless Direct 196 ...

Page 197: ... iOS Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY Printing from iOS Device AirPrint Printing with Google Cloud Print Printing with Easy PhotoPrint Using PIXMA MAXIFY Cloud Link Printing with Message in Print 197 ...

Page 198: ...d Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY Printing with Google Cloud Print Printing with Easy PhotoPrint Using PIXMA MAXIFY Cloud Link Printing with Mopria Print Service Printing with Canon Print Service 198 ...

Page 199: ...e time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Direct Printer s LAN settings Enabling Wireless Direct of Printer Settings of a device to connect Connecting the Device to the Printer Enabling Wireless Direct of Printer 1 Make sure that the printer is turned on 2 Press the Dire...

Page 200: ...te You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer Printing with Wireless Direct Connect a device and the printer and start printing from the device s application Note For ...

Page 201: ...Flashing Alarm Lamp which Prevents Misprinting Media type is set depending on the paper size registered in the printer Paper size Media type A4 LTR Plain paper KG 4 x6 10x15cm Photo paper To register the size of the paper loaded on the rear tray in the printer After loading paper on the rear tray either of the Paper lamp lights up according to the paper size loaded last If the paper size loaded on...

Page 202: ...for printing is KG and the paper size registered in the printer is A4 you load KG sized paper before you start printing After replacing the paper register the size of the paper loaded on the rear tray in the printer Cancel printing Press the ON Stop button to cancel printing and change the paper size setting for printing Try printing again Default Setting for Flashing Alarm Lamp which Prevents Mis...

Page 203: ...you print from macOS The Alarm lamp flashing which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the Alarm lamp flashing which prevents misprinting is disabled The printer starts printing even though the paper size setting for printing and the paper size registered in the printer are different 203 ...

Page 204: ... printer is turned on 2 Load paper 3 Load original on Smartphone Copy Grid Important Load the original so that it does not protrude from Smartphone Copy Grid The original may not be taken properly if it is warped folded or wrinkled Get rid of wrinkles or flatten the original before taking a shot 4 Start up Canon PRINT Inkjet SELPHY on your smartphone tablet 5 Select Smartphone Copy from main menu ...

Page 205: ... does not along with B Perspective Correction frame switch Tap to display the Perspective Correction frame fully on the screen Tap again to set to automatic setting mode C Aspect ratio setting button Select from Auto A4 or Letter Auto is set as a default Note If you are using iOS you can load and modify the shape of a picture taken past 8 Select Next The outer shape of the image is corrected autom...

Page 206: ...htness automatically or not 10 Select Done The Document Print screen appears Note Depending on your smartphone tablet the screen for setting the number of copies paper size paper type etc is displayed In this case proceed to step 12 11 Select Next The Print Settings screen appears 12 Print image from your smartphone tablet 1 Specify the number of copies paper size paper type etc 2 Select Print 206...

Page 207: ... OS Android 4 1 or later Web browser Android standard Web browser Browser or Chrome macOS device OS Mac OS X 10 9 or later Web browser Safari 7 0 or later Windows device OS Windows 7 SP1 or later Web browser Internet Explorer 11 or later Google Chrome or Mozilla Firefox 1 Make sure printer is turned on 2 Check printer s IP address Check the printer s IP address by printing network settings informa...

Page 208: ... in The password authentication screen appears 6 Enter password When the password authentication is complete the menus that can be utilized are displayed on the web browser Important The password is set at the time of purchase The password is the printer serial number The printer serial number is printed on the sticker attached on the printer It consists of 9 alphanumeric characters four alphabets...

Page 209: ...er Driver Windows An Error Occurs Message Support Code Appears Frequently Asked Questions Examples of Problems Printer Does Not Work Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Printing Stops Cannot Print Using AirPrint Printing Is Slow Ink Is Not Coming Out List of Support Code for Error Paper Jams Pape...

Page 210: ...ation Cannot Install Printer Driver Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Support Code Appears Error Message Appears on PictBridge Wireless LAN Compliant Device List of Support Code for Error Operation Problems Network Communication Problems Pri...

Page 211: ...nter Cannot Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection Cannot Print or Connec...

Page 212: ...t or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LAN Connecti...

Page 213: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 213 ...

Page 214: ...twork While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wireless LAN 214 ...

Page 215: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 216: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 217: ...ettings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not solv...

Page 218: ...inter set to allow wireless communication Make sure the Network lamp is lit If lamp is not lit The printer is not set to allow wireless communication Turn on wireless communication on the printer If lamp is lit Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 218 ...

Page 219: ...les between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same ...

Page 220: ...facturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless router ...

Page 221: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Wind...

Page 222: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 223: ...er see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of SSID After checking ...

Page 224: ...e Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer operation is in progres...

Page 225: ...ation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup screen and finish setup 3 Turn off printer 4 Restart computer 5 Make sure you have no application software running 6 Perform setup on web page 225 ...

Page 226: ...work status Download it from the web page For Windows For macOS Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer Note U...

Page 227: ...terials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as ...

Page 228: ... attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network identifier SSID macOS If the problem...

Page 229: ...setup method Select Set up the network connection according to the guide radio button and click Next The screen to show another setup method is displayed Perform setup following the instructions on the screen Note You can search for printers by an IP address or host name Searching Printer by IP Address or Host Name During Setup 229 ...

Page 230: ...nter s IP Address or host name print out the network settings information Printing Network Settings Note If you use the printer in an office ask the network administrator 2 Specify searching method Select one of the method below The Windows screen is used as an example above 1 Search by IPv4 address Select to search for printers by IPv4 address 2 Search by IPv6 address Select to search for printer...

Page 231: ... to allow access After allowing the software to access specify the IP address or host name and search for printers again If the printer is found follow the instructions on the screen to continue to set up the network communication If no message appears Cancel searching printers and then set the security software to allow Canon software below to access the network For Windows The following download...

Page 232: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 232 ...

Page 233: ...ireless router and smartphone tablet Turn on the printer or devices If the power is already turned on turn it off and on again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web p...

Page 234: ...g up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though...

Page 235: ...wireless router is a usable channel as confirmed in Check 7 If it is not change the channel set on the wireless router Check9 Check the settings of security software s firewall If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are usi...

Page 236: ... Wireless Direct SSID specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the identifier for Wireless Direct SSID specified for the printer print out the network setting information of the printer Printing Network Settings Check5 Have you entered t...

Page 237: ...r connection status see your computer instruction manual or contact its manufacturer Check2 If printer driver is not installed install it Windows Install the printer driver using the Setup CD ROM or install it from the Canon website Check3 Make sure wireless router does not restrict which computers can access it For more on connecting to and setting up your wireless router see the wireless router ...

Page 238: ...Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Not...

Page 239: ... to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the printer to use the key generated by the wireless router entering it in hexadecimal format For Windows When the WEP Details screen appears after you click Search on the Network Settings Wireless LAN s...

Page 240: ...e Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate ...

Page 241: ...to use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the compu...

Page 242: ...r Unknown Initialize the printer settings Initializing Printer Settings After initializing the printer settings redo setup For Windows Perform setup using the Setup CD ROM or from the web page For macOS Perform setup from the web page 242 ...

Page 243: ... waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check3 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Windows Note IJ...

Page 244: ...less router For details see the instruction manual provided with your device and wireless router Check2 Is wireless router on Check3 Is wireless router configured properly For more on checking wireless router settings see the instruction manual provided with the wireless router or contact its manufacturer Check4 Check your device and wireless router location Check the distance between your device ...

Page 245: ...er Status Monitor Windows Use the printer driver with bidirectional communication Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver Opening Printer Driver s Setup Screen 245 ...

Page 246: ... printer connection method wireless LAN USB if you have forgotten the administrator password specified for the printer If you have forgotten the password initialize the printer to restore the password to default and then redo printer setup Initializing Printer Settings Visit here for more on the setup procedure If none of the above is applied see Printer Suddenly Stopped Working for Some Reason 24...

Page 247: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 247 ...

Page 248: ...ow For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter The IP addr...

Page 249: ...XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless rout...

Page 250: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 250 ...

Page 251: ... factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page Press and hold the RESUME button and release it when the Alarm lamp flashes 8 t...

Page 252: ...strator Password For improved security we recommend that you change the administrator password Changing Administrator Password Encryption Settings Screen Appears When Wireless Router Selected Windows This screen appears automatically if the selected wireless router is encrypted Set the same encryption settings as those set for the wireless router For more on encryption settings see Performing Chan...

Page 253: ...less connect Using Easy wireless connect allows you to register wireless router information to the printer directly via a device e g smartphone or tablet Turn the printer and the device on and perform connection setup For details Easy wireless connect 253 ...

Page 254: ... function is disabled Enable wireless LAN on your device and connect it to a wireless router For more on the procedure refer to your device s instruction manual or visit the manufacturer s website Note If you perform setup for your smartphone tablet to use the printer connect the printer and wireless router in advance and complete setup on the computer so that the setup is easier 254 ...

Page 255: ... Inkjet SELPHY from App Store and Google Play For iOS For Android You can use AirPrint if you use an iOS device Printing from iOS Device AirPrint You can also use Canon Print Service printing plug in if you use an Android 4 4 2 or later Canon Print Service 255 ...

Page 256: ...efer to your wireless router s instruction manual or visit the manufacturer s website Important Some wireless routers distinguish SSIDs by the last alphanumeric character according to their bandwidth 2 4 GHz or 5 GHz or purpose for computer or game machine Make sure you are using the SSID for 2 4 GHz bandwidth or IEEE802 11g IEEE802 11n 256 ...

Page 257: ...let Example For details on how to display the setting screen refer to your device s instruction manual or visit the manufacturer s website Important Make sure your device is selecting the wireless router with the same SSID as that the printer is connected to and connect your device to the wireless router 257 ...

Page 258: ...y separator SSID separator or Network separation function is enabled on the wireless router you cannot perform setup Before performing setup disable these functions For the procedure refer to your wireless router s instruction manual or visit the manufacturer s website 258 ...

Page 259: ...rtphone Tablet Refer to Getting Started or visit here to perform setup Note Before performing setup we recommend you connect the printer and computer via a wireless router and make sure you can print from the computer 259 ...

Page 260: ...rence Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check2 Check wireless router settings The printer and wireless router should be connected using 2 4 GHz bandwidth Make sure the wireless router for the printer s destination is configured to use 2 4 GHz bandwidth Importa...

Page 261: ... For manual setup WPS PIN Code Connection If the measures above do not resolve the problem make sure the DHCP of the wireless router is enabled 261 ...

Page 262: ...tatus Code represents the network status Follow the procedure below to check the status code 1 Print out network settings Printing Network Settings 2 Check 2 2 Result Codes on printout 3 Visit http canon com ijnwt to check details on displayed status code c xx xx represents numeric characters 262 ...

Page 263: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 263 ...

Page 264: ...artphone tablet cannot communicate with the printer check the following Check1 Check the power status of printer network devices e g wireless router and smartphone tablet Turn on the printer or devices If the power is already turned on turn it off and on again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode et...

Page 265: ...se of wireless router Make sure the network settings of your smartphone tablet e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of your smartphone tablet refer to the instruction manual provided with it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings ...

Page 266: ...p Utility For macOS Starting Up IJ Network Device Setup Utility Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone tablet cannot communicate with the printer in the Wireless Direct check the following Check1 Check the power status of printer and other devices smartphone or tablet Turn on the printer or devices If the power is already turned on turn it off and on agai...

Page 267: ...roper password specified for the Wireless Direct To check the password specified for the printer print out the network setting information of the printer Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close t...

Page 268: ...he printer is turned on Confirming that the Power Is On Check3 Make sure the printer is configured to use Bluetooth connection Check the setting from the operation panel following the procedure below 1 Make sure printer is turned on 2 Load three sheets of A4 or Letter sized plain paper 3 Press Information button The printer starts printing the network setting information 4 Make sure Enable is prin...

Page 269: ...tooth function of the printer Enable the setting to turn on the printer automatically For Windows Managing the Printer Power For macOS Managing the Printer Power Note If you are using a smartphone tablet Changing Settings Using Web Browser Changeable Setting Items Using Web Browser Check9 If you are using an Android smartphone tablet make sure you do not select another printer on Canon PRINT Inkje...

Page 270: ... the device name of the printer on Remote UI only the initial part of the device name may be displayed on Canon PRINT Inkjet SELPHY In this case select the device name whose initial part matches the current name 270 ...

Page 271: ...Printing Problems Printing Does Not Start Ink Is Not Coming Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 271 ...

Page 272: ...e printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wireless LAN Note IJ Network Device Setup Utility allows you to...

Page 273: ...s selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows If the print data is large part of image data may be cut off and printing failure may occur Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that app...

Page 274: ...xtension and the paper output tray open the cover then remove the FINE cartridges Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properly close the cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles ...

Page 275: ...g print head cleaning twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge 275 ...

Page 276: ...f the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 Mak...

Page 277: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 277 ...

Page 278: ...ridge Wireless LAN compliant device Check the settings on your PictBridge Wireless LAN compliant device PictBridge Wireless LAN Print Settings Printing from your computer Windows Check the settings using the printer driver Basic Printing Setup Check2 Make sure appropriate print quality is selected see table above Select a print quality suited to the paper and to what you are printing If you notice...

Page 279: ...g period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To avoid direct exposure to air we recommend that you store the paper in an album plastic folder photo frame etc 279 ...

Page 280: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 280 ...

Page 281: ...g print head cleaning twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 Make sure the ink is sufficient For Windows Checking the ...

Page 282: ...stalled properly If the FINE cartridge is not installed securely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover then remove the FINE cartridges Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properly close the cover 282 ...

Page 283: ...forming print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 Make sure the ink is sufficient For Windows Checking the Ink Status from Your Computer Windows For macOS Checking the Ink Status from Your Computer macOS When...

Page 284: ...inted colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be different from those on the screen 284 ...

Page 285: ...nes are misaligned or print results are otherwise unsatisfactory adjust the print head position For Windows Aligning the Print Head Position from Your Computer Windows For macOS Aligning the Print Head Position from Your Computer macOS Check3 Increase print quality and try printing again Increasing the print quality may improve the print result 285 ...

Page 286: ...t curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper If the paper corners curl more than 0 1 ...

Page 287: ...abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion following the procedure below 1 Make sure printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Select Prevent paper abr...

Page 288: ...inter smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure printer is turned on 2 Open printer driver setup wind...

Page 289: ...t data check box and click OK Clear the check box once printing is complete Check2 Is print data extremely large Windows If the print data is large part of image data may be cut off and printing failure may occur Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears Important Selecting On for Prevention of Print Data L...

Page 290: ...rinted Try thickening the lines in the document Check2 Is print data extremely large If the print data is large part of image data may be cut off and printing failure may occur Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears Important Selecting On for Prevention of Print Data Loss may reduce print quality 290 ...

Page 291: ...iver Select Do not allow application software to compress print data check box and click OK Clear the check box once printing is complete Check2 Is print data extremely large If the print data is large part of image data may be cut off and printing failure may occur Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears...

Page 292: ...ng with a high intensity setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Check the intensity setting in the printer driver Adjusting Intensity Check3 Use Photo Paper to print photos To print data with high color saturation such as photographs or images with dark colors we recommend that you use Photo Paper Plus Glossy II or other Canon specialty pape...

Page 293: ...ttings Print Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printing or too much printing ink may stain the inside of the printer 293 ...

Page 294: ...rmine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern If problem is not resolved after performing print head c...

Page 295: ...s not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 Perform print head alignment If printed lines are misaligned or print results are otherwise unsatisfactory adjust the print head position For Windows Aligning the Print Head Position from Your Computer Windows For macOS Aligning the Print Head Position from Your Computer macOS 295 ...

Page 296: ...mplete Note If you are printing a document with a large printing area or printing several copies printing may pause to allow the ink to dry Check3 Has printer been printing continuously for a long period If the printer has been printing continuously for a long time the print head or other parts around it may overheat The printer may stop printing at a line break for a period of time and then resum...

Page 297: ...check whether the issue is resolved Check2 Make sure printer is registered to your computer Check3 Make sure printer is connected by LAN to same network subnet as AirPrint compliant device when printing over LAN Check4 Make sure printer has enough paper and ink Check5 Make sure no error message is displayed on the computer 297 ...

Page 298: ...Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 298 ...

Page 299: ... power plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 299 ...

Page 300: ...g from the computer For Windows Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 Select printer you are using from pulldown menu and select OK The menu screen appears 3 Select Auto Power 4 Select Disable for Auto Power Off The setting to shut off the power automatically is disabled For macO...

Page 301: ...t supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is working ...

Page 302: ...Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 302 ...

Page 303: ...Installation and Download Problems Cannot Install Printer Driver Windows Updating Printer Driver in Network Environment Windows 303 ...

Page 304: ... 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the printer driver with the Setup CD ROM install it from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon...

Page 305: ...l the printer driver restart your computer and then reinstall the printer driver Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD ROM or install it from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers ...

Page 306: ...Errors and Messages An Error Occurs Message Support Code Appears 306 ...

Page 307: ... flashes Cause Support Code 2 flashes Printer is out of paper or paper does not feed 1000 If the Paper lamp is also flashing Paper settings are different from those for the rear tray registered to the print er 2114 3 flashes The cover is open 1203 Paper is jammed at the paper output tray or on the rear tray 1300 4 flashes FINE cartridge is not installed properly or FINE cartridge not compatible wi...

Page 308: ...lashes Ink cartridge cannot be recognized 1684 15 flashes FINE cartridge cannot be recognized 1682 16 flashes The ink has run out 1688 Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp Example of 2 times flashing A Alternately flashes B Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred 5100 3 flashes Printer error has occurred 6000...

Page 309: ...curred 6800 6801 10 flashes An error requiring a repair has occurred B202 B203 B204 B205 Other cases than above Printer error has occurred 6500 6900 6901 6902 6910 6911 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6951 309 ...

Page 310: ...When a Support Code and a message are displayed on the computer screen Windows Note For details on how to resolve errors without Support Codes see Message Support Code Appears 310 ...

Page 311: ... Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected...

Page 312: ...Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool success...

Page 313: ...does not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically...

Page 314: ...r Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Printer Scanner Fa...

Page 315: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending the information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Surv...

Page 316: ...on Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time ...

Page 317: ...te action in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 3000 to 3ZZZ 3439 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4100 4102 4103 495A 5000 to 5ZZZ 5100 5200 5205 5206 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 6902 6910 ...

Page 318: ... A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 318 ...

Page 319: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 319 ...

Page 320: ...to turn off the printer to remove it press the ON Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s RESUME button The printer resumes printing Reprint the page you were printin...

Page 321: ...inting before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the f...

Page 322: ...aper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper 322 ...

Page 323: ...ng Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service ...

Page 324: ... corresponding actions below Load paper in the rear tray Align the paper guide with the paper stack when you load paper Select a paper size for the paper in the rear tray by pressing the printer s Paper Select button After carrying out the above measures press the printer s RESUME button Note To cancel printing press the printer s ON Stop button 324 ...

Page 325: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 325 ...

Page 326: ...ose the cover Press the printer s RESUME button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 326 ...

Page 327: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 327 ...

Page 328: ...Do Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact your nearest Canon service center to request a repair 328 ...

Page 329: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s ON Stop button 329 ...

Page 330: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 330 ...

Page 331: ...detected If you want to continue printing without this function press the printer s RESUME button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 331 ...

Page 332: ...er s RESUME button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 332 ...

Page 333: ...act the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure the FINE cartridge compatible with the printer is installed Then install the FINE cartridges again Replacing a FINE Cartridge Push up the FINE cartridge until it clicks into place After installing close the cover 333 ...

Page 334: ...1700 Cause Ink absorber is almost full What to Do Press the printer s RESUME button to continue printing Contact your nearest Canon service center to request a repair 334 ...

Page 335: ...en removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the protective material If the cover is open close it If this does not solve the problem contact your nearest Canon service center to request a repair 335 ...

Page 336: ... ON Stop button to cancel printing change the media type or paper size setting and then retry printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm When the media type is set to Glossy Photo Paper Set the paper size to 4 x 6 10 x 15 cm 336 ...

Page 337: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s ON Stop button to cancel printing Then change the print settings and retry printing 337 ...

Page 338: ...the FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this part by touching it with paper or your hand it...

Page 339: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 339 ...

Page 340: ...5B00 Cause Printer error has occurred What to Do Contact your nearest Canon service center to request a repair 340 ...

Page 341: ...emove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 341 ...

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