Canon Pixma TR7600 Series Online Manual Download Page 459 | Manualshive

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Cannot Print/Scan from Smartphone/Tablet

If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.

Check the cause of your problem according to the connection method.

Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Wireless Direct

Note

• For problems on printing with other connection methods or more on performing settings of each

connection method:

Using PIXMA/MAXIFY Cloud Link
Printing from iOS Device (AirPrint)

Cannot Communicate with Printer over Wireless LAN

If your smartphone/tablet cannot communicate with the printer, check the following.

Check1

Check the power status of printer, network devices (e.g. wireless router), and

smartphone/tablet.

• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP

update interval, energy saving mode, etc.) or to update the wireless router firmware.

For details, contact the manufacturer of your wireless router.

Check2

Check the settings of your device (smartphone/tablet).

Make sure Wi-Fi is enabled on your device.

For details, refer to your device's instruction manual.

Check3

Is the printer connected to the wireless router?

• Use the lower left icon on the touch screen to check the connection status between the printer and

wireless router. If the

icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on

the printer.

• Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.)

are identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.

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Summary of Contents for Pixma TR7600 Series

Page 1: ...TR7600 series Online Manual English ...

Page 2: ...ty 52 Starting Up IJ Network Device Setup Utility 53 Diagnosing and Repairing Network Settings 54 Performing Changing Network Settings 55 Canon IJ Network Device Setup Utility Screen 56 Performing Network Settings 60 Performing Changing Wired LAN Connection Ethernet Cable Settings 61 Performing Changing Wi Fi Settings 64 Assigning Printer Information 69 List of Models Which Does Not Support Diagno...

Page 3: ... Examining the Nozzle Check Pattern 116 Cleaning the Print Head 118 Deep Print Head Cleaning 120 Aligning the Print Head 122 Cleaning 125 Cleaning Paper Feed Rollers 126 Cleaning Inside the Printer Bottom Plate Cleaning 128 Overview 131 Safety 132 Safety Precautions 133 Regulatory Information 136 WEEE EU EEA 137 Handling Precautions 138 Legal Restrictions on Scanning Copying 139 Printer Handling P...

Page 4: ...ntly Used Printing Profile 165 Setting the Ink to be Used 167 Managing the Printer Power 168 Changing the Printer Operation Mode 170 Changing Settings from Operation Panel 172 Changing Settings from Operation Panel 173 Setting Items on Operation Panel 175 FAX settings 176 Print settings 180 LAN settings 181 Other printer settings 186 Language selection 188 Firmware update 189 Reset setting 190 Fee...

Page 5: ... and Printing Order 225 Perform Borderless Printing 227 Scaled Printing 230 Page Layout Printing 232 Duplex Printing 234 Setting Up Envelope Printing 238 Printing on Postcards 240 Overview of the Printer Driver 242 Canon IJ Printer Driver 243 Opening Printer Driver s Setup Screen 244 Canon IJ Status Monitor 245 Checking Ink Status from Your Computer 247 Instructions for Use Printer Driver 248 Prin...

Page 6: ...06 What Is ScanGear Scanner Driver 307 Starting ScanGear Scanner Driver 309 Scanning in Basic Mode 310 ScanGear Scanner Driver Screens 313 Basic Mode Tab 314 Advanced Mode Tab 322 General Notes Scanner Driver 328 Scanning Tips 330 Positioning Originals Scanning from Computer 331 Network Scan Settings 334 Faxing 338 Preparing for Faxing 339 Connecting Telephone Line 340 Setting Telephone Line Type ...

Page 7: ...Utility2 384 Registering Telephone Directory Has been Saved on Your Computer to Printer 385 Sending Faxes Using Operation Panel of Printer 386 Sending Faxes by Entering Fax Telephone Number 387 Resending Faxes Redialing Busy Number 391 Setting Items for Sending Faxes 393 Sending Faxes from Computer Windows 395 Sending a FAX Fax Driver 396 Creating an Address Book Fax Driver 399 Edit or Remove a Re...

Page 8: ...formation 454 Restoring to Factory Defaults 457 Problems while Printing Scanning from Smartphone Tablet 458 Cannot Print Scan from Smartphone Tablet 459 Printing Problems 463 Printer Does Not Print 464 Ink Does Not Come Out 467 Printer Does Not Pick up or Feed the Paper No Paper Error 469 Printout Results Are Unsatisfactory 472 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Stre...

Page 9: ...nicate with Printer via USB 504 Wrong Language Appears in Touch Screen 505 Installation and Download Problems 506 Failed to MP Drivers Installation Windows 507 Updating MP Drivers in Network Environment Windows 508 Errors and Messages 509 When Error Occurred 510 Message Support Code Appears 512 List of Support Code for Error 515 What to Do When Paper Is Jammed 517 1300 518 1303 520 1304 522 1313 5...

Page 10: ...1689 542 1700 543 Shipping Tape etc Are Still Attached 1890 544 2110 545 2113 548 2114 551 2900 554 2901 555 4103 556 5011 557 5012 558 5100 559 5200 560 5B00 561 6000 562 C000 563 ...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11 ...

Page 12: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 13: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 13 ...

Page 14: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 15: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 16: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 17: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 18: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 19: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 20: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 21: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 22: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 23: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 24: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 25: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 26: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 27: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 28: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 29: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 30: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 31: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 32: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 33: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 34: ...led while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a...

Page 35: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 36: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 36 ...

Page 37: ...protocol settings Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX TR7600series 1 Password YYYYYYYYYY 2 Wi Fi security WPA2 PSK AES Connection request confirmation Displayed 1 ab is specifie...

Page 38: ... 2 The password is specified automatically when the printer is turned on for the first time 38 ...

Page 39: ...mes appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings infor...

Page 40: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 40 ...

Page 41: ...Yes 8 When the confirmation screen for printing passwords appears select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name X...

Page 42: ...A PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable Disable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Page 43: ...active 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption...

Page 44: ...onjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX ...

Page 45: ...sage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection error Timeout error Error Awaiting server response Active XX represents alphanumeric characters...

Page 46: ...etup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Select Wireless connect on HOME screen Using Touch Screen 3 Select Yes on the displayed screen Follow instructions on your computer smartphone tablet 4 If message saying setup is completed appear...

Page 47: ... can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Select Setup on HOME screen and then select Device settings 3 Select LAN settings 4 Select Wireless Direct 5 Select Enable disable Wireless Dir...

Page 48: ... iPad To connect with a non iPhone iPad select Others iPhone iPad 1 Select QR Code 2 Scan the displayed QR code with the iPhone iPad standard camera app The iPhone iPad is connected to the printer Note If the iPhone iPad and printer cannot be connected Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct Others 1 Select Next Network name SSID...

Page 49: ...ouch screen is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure the printer is turned on 2 Select Setup on HOME ...

Page 50: ...the keyboard that appears 4 When you have finished making changes select OK To set automatically 1 Select Auto update 2 Select Yes You can check the updated setting Connection request confirmation Change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is c...

Page 51: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 51 ...

Page 52: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 53: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 54: ...on Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be...

Page 55: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 55 ...

Page 56: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 57: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 58: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 59: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 60: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 60 ...

Page 61: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings m...

Page 62: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer you...

Page 63: ...are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not avail...

Page 64: ...3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To per...

Page 65: ...nects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet f...

Page 66: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 67: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 68: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 68 ...

Page 69: ... Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK The Detai...

Page 70: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 70 ...

Page 71: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 72: ... TR9530 series TS3300 series E3300 series 72 ...

Page 73: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Replacing Ink Tanks 73 ...

Page 74: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 74 ...

Page 75: ...4 B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cas...

Page 76: ...se for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled pa...

Page 77: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 77 ...

Page 78: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 78 ...

Page 79: ...ting confirmation screen for the rear tray appears on the touch screen 8 If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded paper 79 ...

Page 80: ...s etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray mat...

Page 81: ...or this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper ...

Page 82: ...ized paper in the cassette press down the lock C on the cassette then extend the cassette Important Do not extend the cassette when loading other than A4 sized paper in the cassette 5 Slide paper guides D in front and E on right to open guides 82 ...

Page 83: ...d paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion H the paper may not be fed properly 7 Slide front paper guide to align it with paper stack 83 ...

Page 84: ... the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark I Keep the paper stack height below the tabs J of the paper guides 9 Mount cassette cover and insert cassette into printer Push the cassette into the printer until it stops 84 ...

Page 85: ... paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 11 Open the operation panel K pull out the paper output tray L and paper output support M and open the output tray extension N Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 85 ...

Page 86: ...ed in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 86 ...

Page 87: ...istened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view o...

Page 88: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 88 ...

Page 89: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover gently 89 ...

Page 90: ...envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Open the operation panel F pull out the paper output tray G and paper output support H and open the output tray extension I Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 90 ...

Page 91: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 91 ...

Page 92: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 92 ...

Page 93: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 93 ...

Page 94: ...serve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 94 ...

Page 95: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 95 ...

Page 96: ...cument output slot It may cause damage Note To scan a document at optimum quality load it on the platen The duplex original cannot be scanned automatically by ADF 1 Make sure any original has been removed from platen 2 Open document tray A 3 Slide the document guide B all the way out 4 Insert document WITH SIDE TO SCAN FACING UP in document tray until you hear a beep sound 96 ...

Page 97: ...tops Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 97 ...

Page 98: ... size A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Auto scan for Doc type in Scan Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Center of Platen Scanning two or more originals ...

Page 99: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 99 ...

Page 100: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may n...

Page 101: ... 8 3 x 11 0 in 210 x 280 mm Duplex copying or 2 on 1 4 on 1 copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 in 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before lo...

Page 102: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 102 ...

Page 103: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 103 ...

Page 104: ...ink tanks Replacing Procedure When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other par...

Page 105: ...orange tape B completely then remove the protective film C completely Important If the orange tape remains on the Y shape air hole D ink may splash or the printer may not print properly 5 Hold the ink tank with the orange protective cap E pointing up while being careful not to block the Y shape air hole D 105 ...

Page 106: ...he sides of the ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them 7 Insert the front end of the ink tank into the print head at a slant Make sure that the position of the ink tank matches the label 106 ...

Page 107: ... wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover gently Caution When closing the scanning unit cover be careful not to get your fingers caught 107 ...

Page 108: ...ill not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use an ink tank within six months of first use Note Color ink may be consumed even when prin...

Page 109: ...ut Replace the ink tank with a new ink tank This appears when remaining ink level is not known Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now on this screen and display the QR code Cost of connecting to Internet is to be born by the customer Selecting Ink model no displays the Ink model number screen for checking ink numbers You can also che...

Page 110: ...f ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the...

Page 111: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 111 ...

Page 112: ...the ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing ...

Page 113: ...puter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair When the Print Results Are ...

Page 114: ...Adjusting Print Head Position 114 ...

Page 115: ...ter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes The nozzle check pattern will be prin...

Page 116: ...ing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK The screen will return to the Maintenan...

Page 117: ...es on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 117 ...

Page 118: ...rned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any other operations until the ...

Page 119: ...8 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 119 ...

Page 120: ...et of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operations until the printer ...

Page 121: ...y replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do not unplug the power cord when turning off the power If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair 121 ...

Page 122: ...d to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Print Head Alignment Auto The confirmation screen will appear 6 ...

Page 123: ...it may not be scanned properly 7 Confirm the message then load the print head alignment sheet on the platen Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 8 Close the document cover gently then select OK 123 ...

Page 124: ... to release the error then take appropriate action When Error Occurred 9 When the completion message appears select OK Remove the print head alignment sheet on the platen Note For Windows when the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the computer Adjusting Print Head Position Manually To pri...

Page 125: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 125 ...

Page 126: ...er is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller Cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette...

Page 127: ...g Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 127 ...

Page 128: ... is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom Plate Cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the pap...

Page 129: ... facing to the far side 10 Mount cassette cover and insert cassette into printer 11 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 12 When the completion message appears select OK 129 ...

Page 130: ...er If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 130 ...

Page 131: ...ecautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using Touch Screen Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 131 ...

Page 132: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 132 ...

Page 133: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 134: ... its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do no...

Page 135: ...s and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass s...

Page 136: ...SERVER CES INSTRUCTIONS Certaines mesures de sécurité doivent être prises pendant l utilisation de matérial téléphonique afin de réduire les risques d incendie de choc électrique et de blessures En voice quelquesunes 1 Ne pas utiliser l appareil près de l eau p ex près d une baignoire d un lavabo d un évier de cuisine d un bac à laver dans un sous sol humide ou près d une piscine 2 Éviter d utilis...

Page 137: ...WEEE EU EEA This regulation is only for European Union and EEA Norway Iceland and Liechtenstein There is no information to inform here 137 ...

Page 138: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 138 ...

Page 139: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 140: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 140 ...

Page 141: ... to the printer When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer ma...

Page 142: ...der to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Printer settings Reset settings Reset all Yes For printers with fax capabilities user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data Backed up data can be restored to the repa...

Page 143: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 144: ...Main Components and Their Use Main Components Power Supply Using Touch Screen 144 ...

Page 145: ...Main Components Front View Rear View Inside View Operation Panel 145 ...

Page 146: ... time Loading Documents in the ADF Auto Document Feeder C Document Feeder Cover Open when clearing jammed documents D Document Guide Adjust this guide to match the width of document in the ADF E Paper Support Extend to load paper in the rear tray F Rear Tray Cover Open to load paper in the rear tray G Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guid...

Page 147: ...e document with the side you want to scan facing up K Document Output Slot Documents scanned from the ADF are delivered here L Document Cover Open to load an original on the platen M Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette N Paper Guides Align with right left front sides of the paper stack O Cassette Cover ...

Page 148: ...S Platen Load an original here 148 ...

Page 149: ...with a computer D External Device Jack Connect an external device such as telephone or answering device E Rear Cover Detach when removing jammed paper F Transport Unit Cover Open when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 149 ...

Page 150: ...ver Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 150 ...

Page 151: ...ly touch the screen lightly with your finger tip to select a menu item or displayed button Basic Operation of the touch screen D Black button Starts black white copying scanning and sending fax E Color button Starts color copying scanning and sending fax F Stop button Cancels operation when print copy scan job or fax transmission reception is in progress G Back button Returns the touch screen to t...

Page 152: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 152 ...

Page 153: ...it the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display touch the touch screen The print operation from a computer can also restore the display 153 ...

Page 154: ...layed on the touch screen see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON...

Page 155: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 155 ...

Page 156: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 156 ...

Page 157: ...ause drying or clogging of the print head and print quality may be reduced Unplugging the printer will reset the date time setting and erase all documents in the printer s memory Send faxes or print documents as needed before unplugging the printer 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs dep...

Page 158: ...to display the basic network information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as...

Page 159: ...oud Link E Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information Note For details on how to change settings refer to Changing Settings from Operation Panel Basic Operation of the touch screen Touch the touch screen lightly with your finger tip or move your finger to access various functions or settin...

Page 160: ...tip To move forward or go back menus or photos continuously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders 160 ...

Page 161: ...161 ...

Page 162: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 162 ...

Page 163: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 163 ...

Page 164: ...f the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 164 ...

Page 165: ...up window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name for the print settings to register in the Name...

Page 166: ...dy registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Del...

Page 167: ...ck OK 4 Click OK on the Page Setup tab When you perform printing the specified ink tank will be used Important When the following settings are specified Only PGBK Black does not function because the printer uses an ink tank other than PGBK Black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is...

Page 168: ...ction automatically turns on the printer when data is received The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Check that the printer is on and then click Auto Power The Auto Power Settings dialog box will open Note If the printer is off or...

Page 169: ...tion message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displ...

Page 170: ...t Tool is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you ca...

Page 171: ...s check box Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time spe...

Page 172: ...tems on Operation Panel FAX settings Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other printer settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 172 ...

Page 173: ...ps to specify Amount of extension as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings The Device settings screen is displayed 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 173 ...

Page 174: ...For more on setting items on the operation panel Setting Items on Operation Panel 174 ...

Page 175: ... Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 175 ...

Page 176: ...not be available depending on the country or region of purchase Telephone line auto selection China only If you select ON the telephone line type is selected automatically If you select OFF you can select the telephone line type manually Setting Telephone Line Type Advanced FAX settings Error reduction setting VoIP If you select Reduce it may be possible to reduce the incidence of communication er...

Page 177: ...s using the ADF selects whether to convert them into black white data if the recipient s fax device does not support color faxing If you select Disconnect the printer does not send color documents when the recipient s fax device does not support color faxing RX image reduction Enables disables automatic reduction of incoming faxes so that they fit in the selected paper If you select ON you can sel...

Page 178: ...rocedure to print ACTIVITY REPORT manually Summary of Reports and Lists TX report Selects whether to print TX REPORT ERROR TX REPORT automatically after sending a fax If you print the report select Print error only or Print for each TX If you select Print error only or Print for each TX you can specify the print setting that the first page of the fax is printed along with the report RX report Sele...

Page 179: ...ects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer rejects the phone call or fax reception from the sender If you select Yes on the subscribing confirmation screen you can specify the settings of rejection Using Caller ID Service to Reject Calls Note This setting may not be supported depending on the country or region of purchase Contact your...

Page 180: ...tings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix settings When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBridge Wireless LAN compliant dev...

Page 181: ...XXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address Wi Fi XXX XXX XXX...

Page 182: ...t when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For details on each setting item Advanced setup Wireless Direct Wireless Direct setting list The network settings information of the printer appears when it is connected by the wireless direct Some setting items are not d...

Page 183: ...SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer Advanced setup For details on each setting item Advanced setup Advanced setup Set p...

Page 184: ...ngs Setting items when you use Bonjour Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol settings Enables disables the LPR setting RAW protocol Enables...

Page 185: ...e communication Selecting Enable allows you to print from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length IPsec settings Selecting Enable allows you to specify the IPsec security 185 ...

Page 186: ... month Week Specify the week DOW Specify the day of the week The screen to set the shift time to start summer time will be displayed after specifying the items above and selecting OK After specifying the shift time and selecting OK you can specify the end date time End date time Sets the date and time that summer time ends Month Specify the month Week Specify the week DOW Specify the day of the we...

Page 187: ...O and then selecting Energy saving settings ECO settings Original removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected Wi Fi pairing settings In order to connect Canon P...

Page 188: ...ese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 188 ...

Page 189: ...date is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification settings When ON is selected and the firmware update is available the screen to inform ...

Page 190: ... setup again as necessary Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot set the following setting items back to the default The language displayed on the touch screen The current position of th...

Page 191: ... paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper setting mismatch If you select Enable the printer detects whether the paper size and the media type are identical with those registered in Feed settings If printing starts with the sett...

Page 192: ...printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow t...

Page 193: ...n 2 Select Setup on the HOME screen Using Touch Screen 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command f...

Page 194: ...tings as necessary A Select two sided copying as a default B Select two sided printing of sent received faxes reports or lists as a default C Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setting items for duplex printing on each print settings screen 194 ...

Page 195: ...e Setting Sender Information Follow the procedure below to perform setting 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Quiet setting 4 Select ON or Use during specified hours When ON is selected You can reduce the operating noise while printing is in progress When Use during specified hours is selected The screen to specify starting ending time i...

Page 196: ... selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform operations from the operation pan...

Page 197: ...s the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the printer the password may be req...

Page 198: ... 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing...

Page 199: ...ck MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Color Approx 1 minute page at 33 6 kbps Based on Canon COLOR FAX TEST SHEET Gradation Black 256 levels Color 24 bit Full Color RGB each 8 bit Density adjust...

Page 200: ...quency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System R...

Page 201: ...tice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 201 ...

Page 202: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 202 ...

Page 203: ...ot available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 70...

Page 204: ...ttings on the Printer Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera When using art paper see Before Printing on Art Paper Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are ...

Page 205: ...e DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 205 ...

Page 206: ...x 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 ...

Page 207: ... this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution...

Page 208: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 209: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 210: ...olypropylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky and abrasive materials Paper dust removal procedure 1 Check that the brush is not wet and free from dust or dirt 2 Brush the overall printing surface carefully in one direction Important Be sure to b...

Page 211: ...3 To complete the removal of paper dust brush the paper in the other direction from top to bottom 211 ...

Page 212: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 212 ...

Page 213: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 213 ...

Page 214: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 214 ...

Page 215: ...n printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 215 ...

Page 216: ...on which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 216 ...

Page 217: ...edia Information and specify the settings in the dialog box that appears For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When you set Media Type to Premium Fine Art Rough we recommend that you set Printer Paper Size to XXX Art Pap...

Page 218: ...type in Feed settings on the printer is set to Ink Jet Hagaki Hagaki K or Hagaki or if the paper size is set to 2L 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the media type or the paper size on the printer are not set or are set to Others Set will be grayed out and cannot be clicked If communication with the prin...

Page 219: ...inting Media name Model No Media Type in the printer driver Paper information regis tered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Sem...

Page 220: ...er information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope T Shirt Transfers T Shirt Transfers Others Washi Washi Others Greeting Cards Inkjet Greeting Card Others Card Stock Card Stock Card stock Note If Media Type in the Main sheet is set to Premium Fine Art Rough we recommend that you set Paper Size in the Page Setup sheet t...

Page 221: ...al 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x18 Square 3 5 x3 5 9x9cm Square 3 5 Square 5 x5 13x13cm Square 5 Letter Art Paper Margin 35 Letter A4 Art Paper Margin 35 A4 Hagaki 100x148mm Hagaki Hagaki 2 200x148mm Hagaki 2 Envelope Com 10 Envelope...

Page 222: ...Card 2 17 x3 58 55x91mm Card 2 17 x3 58 Custom Size Others 222 ...

Page 223: ...ods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 223 ...

Page 224: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you perform print the document will be printed with the selected page size an...

Page 225: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 226: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is selected P...

Page 227: ...created When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note You can also set Amount of extension on the operation panel of the printer but the settings on the printer driver will be prioritized Setting Borderless Printing 1 Open the printer driver setup win...

Page 228: ...or borderless printing is selected the size is automatically changed to the valid page sizes for borderless printing When Borderless is selected the Printer Paper Size Duplex Printing Stapling Side settings and the Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Washi Envelope Light Fabric Iron on Transfers Dark Fabric Iron on Transfers High Resolution Pape...

Page 229: ...ant When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printi...

Page 230: ...nt Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 230 ...

Page 231: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 231 ...

Page 232: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 233: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 233 ...

Page 234: ...duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area When you perform duplex printing the print area of the document becomes slightly narrower than usual and the document may not fit on one page Click Print Area Setup sel...

Page 235: ...other stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you perform print duplex printing will be started Performing Duplex Printing Manually You can perform the duplex printing manually 1 Open the printer driver setup window 2 Set duplex printing Check the Duplex ...

Page 236: ...nt is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then tap Start print on the printer operation panel to print the opposite side Important When a media type other than Plain Paper is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Borderless Tiling Poster or ...

Page 237: ...ime before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool Related Topic Changing the Printer Operation Mode 237 ...

Page 238: ...13 x9 25 Yougata 6 3 86 x7 48 Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 239: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 240: ...tings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size For Printer Paper Size select Hagaki 100x148mm or Hagaki 2 200x148mm Important Return postcards...

Page 241: ...OK When you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing 241 ...

Page 242: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 242 ...

Page 243: ...ort different data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manual from...

Page 244: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 245: ...tton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you a...

Page 246: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 246 ...

Page 247: ...ter driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer 247 ...

Page 248: ...e Preview before printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the pr...

Page 249: ...ose the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 249 ...

Page 250: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 250 ...

Page 251: ... a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Business Document Select this setting when printing ...

Page 252: ...nting profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before print...

Page 253: ... the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Intensity Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the pri...

Page 254: ...uality over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Select the source from which paper is supplied Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer the printer automatically determines the paper source and feeds paper Rear Tray Paper is al...

Page 255: ...e Up to 255 characters can be entered The name appears with its associated icon in the Commonly Used Settings list on the Quick Setup tab Options Opens the Save Commonly Used Settings dialog box Changes the details of printing profile to be saved Save Commonly Used Settings dialog box Select the icons of the printing profiles to be registered to Commonly Used Settings and change the items to be sa...

Page 256: ...ect the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source Check the setting or select a new paper source Media Type D...

Page 257: ...ng Contrast Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Adjusting Intensity Contrast Using Sample Patterns Printer Driver Switching the Paper Source to Match the Purpose Setting the Number of Copies and Printing Order 257 ...

Page 258: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 259: ...idual settings such as Cyan Magenta Yellow Brightness Intensity Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness Intensity and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Not...

Page 260: ... check box is checked View Color Pattern Displays a pattern for checking color changes produced by color adjustment If you want to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger and moving the slider to the left makes a color weaker You can also directly e...

Page 261: ... to enable this button The Pattern Print dialog box opens and allows you to set pattern printing settings Pattern Print dialog box Performs the setup for printing of patterns that allow you to check the color balance and intensity contrast of documents Parameters to Adjust Select the item to be checked by pattern printing Cyan Magenta Yellow Prints a pattern that allows you to check the cyan magen...

Page 262: ...ng Tab Allows you to select the method for adjusting colors to match the type of document to be printed Color Correction Allows you to select Driver Matching ICM or None to match the purpose of the print operation Important When Grayscale Printing is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data...

Page 263: ...djusting Intensity Adjusting Contrast Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochrome Displaying the Print Results Before Printing 263 ...

Page 264: ...ize Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that a...

Page 265: ...uce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are e...

Page 266: ...eet of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout list or the Duplex Print...

Page 267: ...ay be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows you t...

Page 268: ...e number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster increasing the number of divisions allows you to create a larger poster Print Cut Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together...

Page 269: ...Prints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document becomes slightly narrower than usual Therefore when a document that has small margins is printed the document may not fit on one page This dialog box allows you to set whether the page is to be reduced whe...

Page 270: ...s If this happens checking this check box may resolve the problem Important Uncheck this check box under normal circumstances Even when this check box is checked only some of the information in the color profile is disabled and the color profile can still be used for printing Disable the paper source setting of the application software Disables the paper feed method that is set by the application ...

Page 271: ...with the application software and then print the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print d...

Page 272: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 273: ...xt Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text Important Stamp Text appears grayed out and is unavailable if Date Time User Name is selected TrueType Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects ...

Page 274: ... You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center ...

Page 275: ...w Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout M...

Page 276: ...pics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Perform Borderless Printing Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 276 ...

Page 277: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 278: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 278 ...

Page 279: ...information on any errors that occur on the printer You can then immediately check what sort of action to perform Ink status display Displays the ink status Ink tank types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images icons and messages to display the printer status and the ink status During printing you can check information about ...

Page 280: ...nter Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messag...

Page 281: ...etailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help ...

Page 282: ... to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 2 Install the MP Drivers Take the appropriate action as described on the screen 3 Complete the installation Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To ...

Page 283: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 283 ...

Page 284: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 284 ...

Page 285: ...hen you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the touch screen matches the ...

Page 286: ...ad only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the ...

Page 287: ...tarts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized pa...

Page 288: ... using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled by default To change the setting Feed settings When you print from Windows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enab...

Page 289: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 289 ...

Page 290: ...the HOME screen Using Touch Screen 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen or in ADF Auto Document Feeder 6 Specify settings as necessary A The scanning method and copy layout are displayed Switch the scanning method from the ADF and layout single sided two sided B Specify the number of copies 290 ...

Page 291: ...g Remove the original on the platen or from the document output slot after copying is complete Important Do not open the document cover or remove the original from the platen until scanning is completed If you load the original in the ADF do not move the original until copying is complete Note To cancel copying press the Stop button Adding Copying Job Reserve copy If you load the original on the p...

Page 292: ...ress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the touch screen Select OK and...

Page 293: ...y screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on the copy menu some sett...

Page 294: ...able with current settings is displayed on the touch screen Change the setting following the on screen instructions Following setting items can be changed Intensity Specify the intensity A Select to activate deactivate automatic intensity adjustment When ON is selected the intensity is adjusted automatically according to the originals loaded on the platen B Drag to specify the intensity Note When ...

Page 295: ...pying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to perform duplex scanning from the ADF Two Sided Copying 2 sidedPrintSetting Select whether to perform two sided copying Two Sided Copying Col...

Page 296: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 296 ...

Page 297: ...y Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 297 ...

Page 298: ...Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 298 ...

Page 299: ... Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder see Settings Dialog Box Application Integration Scanned...

Page 300: ...Note To set the applications to integrate with see Settings Dialog Box 300 ...

Page 301: ...nclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel Use the Settings Auto Scan dialog box to set where to save the scanned i...

Page 302: ...y the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When ...

Page 303: ...nd PNG Images whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 2 Start IJ Scan Utility 3 Click PDF Editor IJ PDF Editor starts 4 To specify paper size resolution and other settings click Settings from the File me...

Page 304: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can also add images or PDF files from Add Page from Saved Data in the File menu 7 Edit pages as needed When changing page order Click the page you want to move and then click Page Up or Page Down on the...

Page 305: ...d 8 Select Save As in File menu The Save dialog box appears 9 Specify save settings Save Dialog Box PDF Edit Screen 10 Click Save The PDF file is saved Note When a password protected PDF file is edited the passwords will be deleted Reset the passwords in the Save dialog box Setting Passwords for PDF Files To overwrite a saved file click Save on the Toolbar 305 ...

Page 306: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 306 ...

Page 307: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 308: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 308 ...

Page 309: ...ng from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On applicati...

Page 310: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 311: ...anning from the ADF For details see the application s manual Note To scan magazines containing many color photos select Magazine Color 3 Click Preview Preview image appears in the Preview area Important Preview is not available when scanning from the ADF 311 ...

Page 312: ...needed Adjust the size and position of the cropping frames on the preview image Adjusting Cropping Frames ScanGear 7 Set Image corrections as needed 8 Click Scan Scanning starts Note Click Information to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanni...

Page 313: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 313 ...

Page 314: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 315: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 316: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 317: ...Adjust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the ...

Page 318: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 319: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 320: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 321: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 321 ...

Page 322: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 323: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 324: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 325: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 326: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 327: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 328: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a net...

Page 329: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 330: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 330 ...

Page 331: ... Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 ...

Page 332: ... items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned see Loading Originals Placing Documents ADF Auto Document Feeder Important Place and align documents of the same size when scanning two or more ...

Page 333: ...e way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 333 ...

Page 334: ...for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details To scan from the operation panel specify...

Page 335: ...ase you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility...

Page 336: ...e notification area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX2 Windows 7 From the St...

Page 337: ...Settings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network C...

Page 338: ... Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer macOS Receiving Faxes Other Useful Fax Functions 338 ...

Page 339: ...not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Printer The printer must be set up depending on your telephone line and use of the faxing function All Setup FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone Line Type ...

Page 340: ...el during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parallel connections set the receive mode to TEL priority mode understanding that the above problems may occur You will only be able to receive faxes manually Basic Connection Connecting with General T...

Page 341: ...ected to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to the external device jack Connecting Various Lines This section introduces how to connect various lines These are examples and could not be guaranteed to suit every connecting condition For details r...

Page 342: ...DSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Telephone or answering machine Important When the splitter is not built in to the xDSL modem do not branch the telephone line before the splitter wall side And also do not c...

Page 343: ...ng Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 343 ...

Page 344: ...the control device such as an xDSL modem or terminal adapter the telephone line type may not be selected correctly In this case set the line type manually For details on how to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported You can print USER S DATA ...

Page 345: ...China 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings 4 Select FAX settings 5 Select FAX user settings 6 Select Telephone line auto selection The current telephone line type is displayed 7 Check current telephone line type and then select OK Note If you do not need to change the telephone line type press the HOME button to return to t...

Page 346: ...Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telephone line type is tone dialing 346 ...

Page 347: ...ine for faxes and voice calls you need to connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting with General Telephone line Setting Receive Mode This section describes the procedure to select the receive mode 1 Check that printer is turned on 2 Select FA...

Page 348: ...is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a call incomes even if it is connected to the printer depending on the type or settings of the telephone DRPD or Network switch Select when receiving voice calls with a telephone or answering machine connected to the printer and subscribing to a ring pattern detection service provided by yo...

Page 349: ...endly RX ON to switch to fax reception automatically after the answering device answers If you select User friendly RX OFF the printer does not switch from telephone calling to fax reception automatically even if the printer detects the fax signal CNG signal Select User friendly RX OFF if you want the printer not to switch automatically during a call Note If you subscribe to Duplex Ringing service...

Page 350: ... Canada only If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line allowing you to have different numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring pa...

Page 351: ...6 Select Advanced 7 Select ring pattern that your telephone company assigned to your fax number 8 Specify number of time and select OK 9 Select OK The Function list screen is displayed 351 ...

Page 352: ...red recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes in black white you can select whether to print the sender information inside or outside the image area Specify the setting on TTI position in Advanced FAX settings under FAX settings Advanced FAX s...

Page 353: ...evice settings 4 Select Other printer settings 5 Select Date time settings 6 Set date 1 Select a setting item to change 2 Select number to enter Enter only the last two digits of the year 3 Select OK 4 Select OK again when all settings are completed 7 Set time 1 Select a setting item to change 353 ...

Page 354: ...er to automatically change the time by registering the date and time that daylight saving time summer time begins and ends Important Not all the latest information of all countries or regions is applied for Daylight saving time setting by default You need to change the default setting according to the latest information of your country or region Note This setting may not be available depending on ...

Page 355: ...tem to change and then specify the setting Select OK again when all settings are completed 2 Set time in 24 hour format when summer time starts Select a setting item to change and then specify the setting Select OK again when all settings are completed 8 Set date and time when summer time ends 1 Set date when summer time ends Select a setting item to change and then specify the setting Select OK a...

Page 356: ...ering User Information This section describes the procedure to register the user information Note Before sending a fax be sure to enter your name and fax telephone number in Unit name and Unit TEL on the User information settings screen for US only 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings 4 Select FAX settings 5 Select FAX user...

Page 357: ...ame 1 Select entry field under Unit name The screen to enter the character is displayed 2 Enter unit name 3 Select OK Note You can enter the name up to 24 characters including spaces 8 Enter unit fax telephone number 1 Select entry field under Unit TEL The screen to enter the number is displayed 2 Enter unit fax telephone number 357 ...

Page 358: ...3 Select OK Note You can enter the fax telephone number up to 20 digits including spaces 9 Select Register to finalize registration 358 ...

Page 359: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 359 ...

Page 360: ...tered recipients in the group Registering Recipients in Group Dial You can register up to 100 recipients in total of individual recipients and group dials Note To change the registered information of the recipient or the group dial see Changing Registered Information To delete the registered information of the recipient or the group dial see Deleting Registered Information To print a list of the r...

Page 361: ...elect TEL number registration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number Note If you already registered the recipients and ...

Page 362: ...o select the fax telephone number from the outgoing call logs is displayed Selecting a fax telephone number from the outgoing call logs the screen to register the recipient s fax telephone number and name is displayed Go to next step From incoming call log When you select this registration method the screen to select the fax telephone number or the name from the incoming call logs is displayed Sel...

Page 363: ...ote You can enter the name up to 16 characters including spaces 11 Enter recipient s fax telephone number If you select a fax telephone number on From outgoing call log or From incoming call log the fax telephone number is already entered If you do not change the fax telephone number go to next step 1 Select entry field of fax telephone numbers The screen to enter the number is displayed 2 Enter r...

Page 364: ... Tone key 12 Select Register to finalize registration Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure You can check the recipient s numbers and names you have registered by printing RECIPIENT TELEPHONE NUMBER LIST Printing List of Registered Destinations 364 ...

Page 365: ...istration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number Note If you already registered the recipients and they are displayed b...

Page 366: ...ct entry field of group name The screen to enter the character is displayed 2 Enter group name 3 Select OK Note You can enter the name up to 16 characters including spaces 9 Register registered recipient as a member of group dial 1 Select Add member The printer s directory is displayed Display by name 366 ...

Page 367: ...al order from the selected character C Select to display the screen to select an ID number of the registered recipient You can search the registered recipient by ID number By enter the ID number and selecting OK the registered recipients are displayed in order from the recipient of the ID number selected D The recipients that can be registered are displayed 2 Select a recipient to register as grou...

Page 368: ... is displayed 4 Select a recipient to register as group member The member to register is displayed on the list Repeat the procedure to register another member to the same group dial 10 Select Complete to finalize registration Note To register another group select an unregistered ID number and operate in the same procedure You can check the recipients you have registered to the group dial by printi...

Page 369: ...registered information screen of the selected recipient is displayed 2 Select entry field of name or entry field of fax telephone numbers The each edit screen is displayed 3 Change name or fax telephone numbers 4 Select OK The touch screen returns to the registered information screen 5 Select Register To change a group dial 1 Select Edit group dial The registered information screen of the group di...

Page 370: ...When the confirmation screen is displayed select Yes to delete the recipient from the group dial 5 Select Complete to finalize changing 370 ...

Page 371: ...d 3 Select Function list The Function list screen is displayed 4 Select TEL number registration 5 Select Directory registration 6 Select a recipient or a group dial to delete 7 Delete registered information To delete an individual recipient 1 Select Delete recipient 2 When confirmation screen is displayed select Yes to delete To delete a group dial 1 Select Delete group dial 2 When confirmation sc...

Page 372: ...ction list screen is displayed 5 Select Print reports lists 6 Select Directory list 7 Select an item to print If you selected Recipient The confirmation screen asking if you print the list alphabetically by name is displayed If you select Yes Prints RECIPIENT TELEPHONE NUMBER LIST in alphabetical order If you select No Prints RECIPIENT TELEPHONE NUMBER LIST in the order of the ID number If you sel...

Page 373: ...s it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog box Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utili...

Page 374: ...ou do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Make sure printer is turned on 2 Start up Speed Dial Utility2 For Windows 10 click Start button and select All apps Canon Utilities and then Speed Dial Utility2 For Windows 8 1 or Windows 8 select Speed Dial Utility2 on the Start screen to start Speed Dial...

Page 375: ...ur model from Home of the Online Manual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List Selects a setting item for editing C...

Page 376: ...st are selected you cannot use the Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC Saves the telephone directory edited using Speed Dial Utility2 on the computer 1...

Page 377: ...ber and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save to PC 4 Enter file name on displayed screen and then click Save Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Saved ...

Page 378: ... Printer Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Individual or Group Selection dialog box is displayed 5 Click Register individual TEL number or Register group dial and then click Next If Register individual TEL...

Page 379: ...e registering fax telephone numbers or a group dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 379 ...

Page 380: ...art up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit If an individual fax telephone number is selected 1 Enter a new name 2 Enter a new fax telephone number If a group dia...

Page 381: ...elete 5 Click OK To continue changing fax telephone numbers or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 381 ...

Page 382: ... fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2...

Page 383: ... s information is displayed 4 Select an item to change and then click Edit The User Information dialog box is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and then click OK To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click ...

Page 384: ...ed To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog box and then click OK To change a rejected number 1 Select a code to change from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog box and then click OK To delete a rejected number 1 Select a code to delete from list and the...

Page 385: ...sing Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of telephone directory RSD file rsd to register to your printer 5 Click Open on dialog box The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd tha...

Page 386: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 386 ...

Page 387: ...Check that printer is turned on 2 Load original on platen or in ADF Auto Document Feeder Note For details on the types conditions of document and how to load the document Loading Originals 3 Select FAX on the HOME screen Using Touch Screen The Fax standby screen is displayed A The receive mode selected currently is displayed B The date and time are displayed C Select to display the screen to enter...

Page 388: ...er for sending receiving faxes yet the message for setup is displayed on the touch screen when you select FAX on the HOME screen for the first time When you set up for faxing follow the procedure according to the instructions on the touch screen 4 Dial recipient s fax telephone number 1 Select entry field of fax telephone numbers 2 Enter fax telephone number A Enters the number B Enters a pause P ...

Page 389: ... is in progress press the Stop button and then follow the instructions on the touch screen If documents remain in the ADF after the Stop button is pressed while scanning is in progress Document in ADF Remove the document from the document tray and tap OK is displayed on the touch screen By selecting OK the remaining documents are automatically ejected If you load the document on the platen After s...

Page 390: ...hen the recipient s line was busy it has the function to automatically redial the number after a specified interval Automatic redialing is enabled by default Automatic Redialing Unsent documents such as those pending redial are stored in the printer s memory They are not stored in the case of a sending error Document Stored in Printer s Memory Do not unplug the power cord until all documents are s...

Page 391: ...r Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings Advanced FAX settings Important While automatic redialing the unsent ...

Page 392: ...For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory To cancel manual redialing press the Stop button To cancel a fax transmission while it is in progress press the Stop button and then follow the instructions on the t...

Page 393: ...r detailed illustration or fine print quality documents If the recipient s fax device is not compatible with Extra fine 300 x 300 dpi the fax will be sent in the Standard or Fine resolution Photo Suitable for photographs Note When sending a color fax documents are always scanned in the same resolution 200 x 200 dpi The image quality compression rate is determined by which scan resolution is select...

Page 394: ...The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK 394 ...

Page 395: ...Basic Creating an Address Book Fax Driver Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver Cannot Send Faxes from Computer How to Open the Setting Screen of the Fax Driver General Notes Fax Driver 395 ...

Page 396: ...File menu 3 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where XXX is the model name 4 Click Print or OK Print dialog box in Notepad Note Click Preferences or Properties in the Print dialog box to open the print settings dialog box of the fax driver in which you can set the paper size and print orientation For details on how to open the print settings dialog box of...

Page 397: ... book For details on how to register recipients in the address book see Creating an Address Book Fax Driver If the recipient s fax telephone number is entered incorrectly or the registered fax telephone number is incorrect the fax may be sent to an unexpected recipient When sending an important fax it is recommended that you send it after confirming the entered information and recipient s status N...

Page 398: ...fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX 7 Click Transmit When a confirmation message is displayed click OK Important If you cannot send a fax due to line failure or other problem see Cannot Send Faxes from Computer Canceling Transmission If you click Transmit in the Send Fax dialog box the printer icon is displayed in the...

Page 399: ...ok in the displayed dialog box Note Once an individual recipient Contact is registered in the address book folder Windows Contacts as an address book file contact file it can be used in multiple applications However you cannot change the address book you use as only one address book can be created per user Follow the steps below to open Windows Contacts Windows 10 Search for Contacts from Search b...

Page 400: ...Note For faxing you can only specify the Contact one recipient You cannot specify a Distribution List 5 On Name and E mail tab of Properties dialog box enter First and Last The recipient s name will be printed at the top of the fax received by the recipient 400 ...

Page 401: ...he outside line access number before the fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX If you upgrade from Windows XP to Windows Vista the address book you created in Windows XP may not be reflected in Windows Vista In this case open the address book in the following procedure and reflect the information to a new address book 1...

Page 402: ... From the Start menu select XXXX user name then double click AppData Roaming Canon MP5 to open the folder 4 Double click the wab file The address book will be reflected in Windows Vista automatically Related Topic Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver 402 ...

Page 403: ...ts registered in the address book Editing Recipients in an address book 1 Open the print settings dialog box of the fax driver 2 Click Address Book in the displayed dialog box 3 Select the recipient you want to edit from the Address Book dialog box then click Properties 4 Change information as needed on the Properties dialog box then click OK 403 ...

Page 404: ...from an address book 1 Open the print settings dialog box of the fax driver 2 Click Address Book in the displayed dialog box 3 Select the recipient you want to delete from the Address Book dialog box then click Delete 404 ...

Page 405: ...4 When a confirmation message is displayed click Yes 405 ...

Page 406: ...want to fax with an application such as Notepad and then click the Print command The command is Print on the File menu 2 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where XXX is the model name 3 Click Print or OK Print dialog box in Notepad 4 Click Open Address Book in Set Recipient in the Send Fax dialog box 406 ...

Page 407: ...Select Recipient from Address Book dialog box If the entered name is found the recipient will be displayed in the contact list with its name selected While the name is selected click Set as Recipient to enter it as the recipient Important You cannot search by criteria other than name 407 ...

Page 408: ...rd all faxes stored in the machine s memory are deleted Note If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory will be printed after turning the machine on Check 2 Is a document being sent from memory or a fax being received into memory When the message for the transmission reception is di...

Page 409: ...a support code is displayed see Support Code List for your model from Home of the Online Manual If no support code is displayed see A Message Is Displayed for your model from Home of the Online Manual If you are in a hurry press the Stop button to close the message then send the fax Check 8 Is the telephone line connected correctly Reconnect the telephone line cable to the telephone line jack If t...

Page 410: ...rom the Fax Printer Icon Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and select Printing Preferences then Canon XXX series FAX Where XXX is the model name Windows Vista 1 Select Control Panel Hardware and Sound Printers 2 Right click the Canon XXX series FAX icon where...

Page 411: ... Windows Vista 1 Select Control Panel Hardware and Sound Printers 2 Right click the Canon XXX series FAX icon where XXX is the model name and select Properties 411 ...

Page 412: ...Bluetooth port you cannot send a fax from the computer You can use the following characters for Fax Number Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers P To place a pause at the end of a sequence of numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read You cannot insert a space at the front of a numb...

Page 413: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 413 ...

Page 414: ...by screen is displayed 3 Check receive mode setting Check the receive mode setting displayed on the Fax standby screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper Load the sheets of plain paper 5 Specify paper settings as necessary Changing Paper Settings This completes the preparation for receiving fax When a fax is received it is printed on the loaded pap...

Page 415: ...p the handset The printer will receive the fax Note If the printer will not switch to fax reception select FAX again on the HOME screen and then press the Black button or Color button to receive the fax To receive a fax without picking up the handset select Manual auto switch ON in Advanced RX start time allows you to specify the number of seconds until the printer switches to fax reception If you...

Page 416: ...is setting we recommend that you call the answering device using a mobile phone etc to confirm that messages are recorded successfully in the answering device Set your answering device to answering mode and adjust it as follows The entire message should be no longer than 15 seconds In the message tell your callers how to send a fax When the call is a voice call The telephone will ring when a call ...

Page 417: ...x The telephone will ring when a call incomes The printer will receive the fax automatically when the fax ring pattern is detected Note You can change the number of times to ring the telephone Advanced Settings of Receive Mode When the call is a voice call The telephone will ring when a call incomes When the printer does not detect the fax ring pattern the telephone will continue ringing Pick up t...

Page 418: ...y For DRPD You need to select the appropriate ring pattern on the printer Setting DRPD Ring Pattern US and Canada only For Network switch The name of this service varies depending on the country or region of purchase This setting may not be also available depending on the country or region of purchase 418 ...

Page 419: ...t in Printer s Memory If no paper is loaded or paper has run out while printing is in progress the received faxes are stored in the printer s memory and the error message for no paper is displayed on the touch screen In this case load paper and select OK You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Document in Printer...

Page 420: ...ches the paper settings page size and media type is loaded 2 sidedPrintSetting Select two sided printing or single sided printing Two sided printing is available for black white faxes Color faxes are printed on the single side of paper regardless of this setting After 2 sided is selected for 2 sidedPrintSetting select Advanced to specify the stapling side Note When Page size is set to A4 or Letter...

Page 421: ...r Received documents in Auto print settings under FAX settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under FAX settings a received fax will be printed automatically However if any of the following errors occurs the received fax will not be printed It will instead be stored in the printer s memory When the error is...

Page 422: ...l printing of a fax Press the HOME button and select FAX to resume printing of the fax Note The printer can store up to max 250 pages max 30 documents of faxes in the printer s memory When using ITU T No 1 chart Standard mode If the printer s memory becomes full during memory reception only pages which already have been received are stored in the memory Print the received faxes stored in the print...

Page 423: ...Other Useful Fax Functions Document Stored in Printer s Memory 423 ...

Page 424: ...settings under FAX settings You pressed the Stop button to cancel printing of a received fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted For details on how to unplug the power cord refer to Unplugging the Printer You can print or delete the faxes stored in the printer s memory To print a document in the printer s memory Printing Docume...

Page 425: ...n The Fax standby screen is displayed 4 Select Function list The Function list screen is displayed 5 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received C Color is dis...

Page 426: ...mory There is no document that can be printed is displayed Select OK to return to the previous screen The confirmation screen to select whether to print only the first page of the document is displayed If you select Yes only the first page of the document will be printed The document is still stored in the printer s memory If you select No all pages of the document will be printed The screen to co...

Page 427: ...Touch Screen The Fax standby screen is displayed 3 Select Function list The Function list screen is displayed 4 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received C C...

Page 428: ...o document that can be deleted is displayed Select OK to return to the previous screen The confirmation screen is displayed If you select Yes the specified document is deleted from printer s memory To delete all documents stored in the printer s memory Select Batch process and then select Delete all documents The confirmation screen is displayed If you select Yes all documents are deleted from pri...

Page 429: ... to MP Drivers Installation Windows Fax Cannot Send a Fax Cannot Print a Fax Fax received Saved in memory Appears Cannot Receive a Fax Cannot Receive a Color Fax FAX Setup Guide Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch S...

Page 430: ... Stopped Working for Some Reason Network Key Password Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environm...

Page 431: ...Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 431 ...

Page 432: ...r Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknow...

Page 433: ...ot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of W...

Page 434: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 434 ...

Page 435: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 435 ...

Page 436: ...the items in Step 2 and try to set up from the beginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status Are printer and network device router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 ...

Page 437: ...ur computer configure the settings on your computer in order to view web pages using the information of the wireless router Proceed once you complete checking the network connection above 3 Check printer s Wi Fi settings Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displa...

Page 438: ...d after trying to set up from the beginning proceed to Step 2 Step 2 Solve the Problem Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility Download IJ Network Device Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to...

Page 439: ...e Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unl...

Page 440: ...1 Download the latest MP Drivers 2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 440 ...

Page 441: ...e Setup Utility check the following items Check1 Check the Network status icon on the touch screen If the icon is displayed or only the icon is displayed wireless LAN is disabled Select LAN settings Wi Fi in this order and select Enable for Enable disable Wi Fi If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to conn...

Page 442: ...ng metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the sign...

Page 443: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 443 ...

Page 444: ... Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print Scan Fax through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP a...

Page 445: ...nter or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other...

Page 446: ...always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check9 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If the problem is not resolved click here and redo setup Positioning Make sure there are no obstacles between th...

Page 447: ...ings Check5 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check6 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print Scan Fax through Network Check1 Make sure the compu...

Page 448: ...Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MAC Address 448 ...

Page 449: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 450: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 451: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 452: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 453: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 453 ...

Page 454: ... Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your computer ap...

Page 455: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 456: ...rwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings 456 ...

Page 457: ... the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 457 ...

Page 458: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 458 ...

Page 459: ...ices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your ...

Page 460: ... with it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wirele...

Page 461: ... SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of th...

Page 462: ...inter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 462 ...

Page 463: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 463 ...

Page 464: ...u are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device Th...

Page 465: ... Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For macOS M...

Page 466: ...vention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from your computer restart the computer Restart the computer and try printing again 466 ...

Page 467: ... check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly check if the ink tank for the problem color is empty If the ink tank is not empty go to t...

Page 468: ...he printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Request a repair If problem is not resolved after performing print head deep cleaning twice the print head may be d...

Page 469: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 470: ... power supply then remove the foreign object Note If the feed slot cover is opened close it slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary 470 ...

Page 471: ...sette Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 471 ...

Page 472: ...ded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi ...

Page 473: ...ctions below See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is...

Page 474: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 474 ...

Page 475: ... tank Make sure all the protective plastic wrap is peeled off to expose the Y vent area as shown below A If the orange tape remains on the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pat...

Page 476: ... print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Request a repair If problem is not resolved after performing print head deep cleaning twice the print head may be damaged Contact your nearest Canon service center to request a repair For details on printing the nozzle check pattern print head cleaning and print head ...

Page 477: ... side to be copied facing down When you load the original on the ADF load it with the side to be copied facing up Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it ...

Page 478: ...se unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve...

Page 479: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 480: ...led outward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have fi...

Page 481: ...ng on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the intensity setting in the printer driver Adjusting intensity Copying Setting Items for Copying Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Roll...

Page 482: ...s and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 482 ...

Page 483: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 484: ...Scanning Problems Windows Scanning Problems 484 ...

Page 485: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 485 ...

Page 486: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 486 ...

Page 487: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 488: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received 488 ...

Page 489: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 489 ...

Page 490: ...d contact your telephone company and the manufacturer of your terminal adapter If Hook key is disabled is displayed when you touch the hook key select FAX settings Security control Hook key setting and then select Enable Fax settings Check2 Is telephone line type set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type Check3 Is Dial tone detect se...

Page 491: ...ck7 Does a printer error occur Ensure that an error message is displayed on the touch screen When an error message is displayed on the touch screen check the cause For messages refer to Message Support Code Appears Press the Stop button and if the message is closed you can send the fax 491 ...

Page 492: ... settings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected for TX start speed Select 14400 bps or 33600 bps If the telephone line or connection is poor when using a general telephone reducing the transmission start speed may correct the error Reduce the t...

Page 493: ...Problems Receiving Faxes Cannot Print a Fax Fax received Saved in memory Appears 493 ...

Page 494: ...nd the fax content will be erased from the printer s memory as printed Check2 Check the operation panel is open If the operation panel is closed received faxes will be stored in the printer s memory without being printed Memory Reception Open the operation panel and then select OK Check3 Is a different size of paper from that specified by Page size in Fax paper settings loaded If a different size ...

Page 495: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 495 ...

Page 496: ...ctly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type 496 ...

Page 497: ...device such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telephone an answering device or a computer modem are connected correctly Connecting Telephone Line 497 ...

Page 498: ...o check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM Select ON for ECM RX in Adv communication settings in Advanced FAX settings under FAX settings Fax settings Contact the sender and ask the sender to check whether the fax device is set to enable ECM transmis...

Page 499: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 499 ...

Page 500: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 500 ...

Page 501: ... on Home screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant ...

Page 502: ...4 Select OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver Scanner Tab 502 ...

Page 503: ... speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on yo...

Page 504: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 504 ...

Page 505: ...low the instructions below to select your language 1 Press the HOME button and wait a little 2 Select Setup Using Touch Screen 3 Select 4 Select eighth setting item from top 5 Select a language for touch screen 6 Select button on lower left 505 ...

Page 506: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 506 ...

Page 507: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 508: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 508 ...

Page 509: ...Errors and Messages When Error Occurred Message Support Code Appears 509 ...

Page 510: ...ors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s Touch Screen For details on how to resolve errors with Support Codes see List of Support Code for Error 510 ...

Page 511: ...For details on how to resolve errors without Support Codes see Message Support Code Appears 511 ...

Page 512: ...n to cancel the error See Unplugging the Printer to unplug the printer correctly Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Select OK on the printer s touch screen to cancel the error and try again after a while Check the page size and tap OK The size of the loaded paper is different from the paper size set i...

Page 513: ... the faxes stored in the printer s memory are deleted Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is secure...

Page 514: ...ake sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space ...

Page 515: ...creen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 15A1 15A2 1600 1660 1684 1688 1689 168C 1700 1701 1730 1731 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2504 2700 2801 2802 2803 2900 2901 3000 to 3ZZZ 3402 3403 3404 3405 3406 3407 3408 340A 340B 340C 340D 340E 3410 3411 3412 3413 3438 3439 3440 3441 3442 3443 ...

Page 516: ... 6910 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 9000 to 9ZZZ 9500 A000 to ZZZZ C000 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 516 ...

Page 517: ...he rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Documen...

Page 518: ...ther from paper output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you cannot pull out the paper turn the printer back on without pulling forcibly The paper may be ejected automatically If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop th...

Page 519: ... the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service cen...

Page 520: ... Paper Is Jammed inside Printer If the paper is jammed at the feed slot of the cassette Pull out the cassette and then remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in cassette properly When you load A4 sized paper in the cassette make sure you have extended it 1 Remove cassette cover A 520 ...

Page 521: ...er s touch screen The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 521 ...

Page 522: ...ter If the paper is jammed at the feed slot of the cassette Pull out the cassette and then remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette When you load A4 sized paper in the cassette make sure you have extended it 1 R...

Page 523: ...n The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 523 ...

Page 524: ...e countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the measures above do not solve the problem Removing Jammed Paper from Rear Side Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 524 ...

Page 525: ... Turn off the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer...

Page 526: ...r left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 526 ...

Page 527: ...Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the printer s touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Che...

Page 528: ...hen turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward y...

Page 529: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 529 ...

Page 530: ...2 Slowly pull out paper Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover 530 ...

Page 531: ...unit cover 6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 7 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing 531 ...

Page 532: ...d loading it correctly Before printing open the operation panel pull out the paper output tray and the paper output support then open the output tray extension If the measures above do not solve the problem contact your nearest Canon service center to request a repair 532 ...

Page 533: ...rear tray Paper is not loaded in the rear tray properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover 533 ...

Page 534: ...After carrying out the above measures select OK on the printer s touch screen to cancel the error Note To cancel printing press the printer s Stop button 534 ...

Page 535: ...cassette with the edges of the paper After carrying out the above measures select OK on the printer s touch screen to cancel the error Note To cancel printing press the printer s Stop button When the jammed paper is removed from the rear side of the printer the transport unit cover may not be installed correctly Refer to the following page Removing Jammed Paper from Rear Side No Paper in Cassette ...

Page 536: ...lign the paper guides of the cassette with the edges of the paper Select OK on the printer s touch screen to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 536 ...

Page 537: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing ink tanks 537 ...

Page 538: ...to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 538 ...

Page 539: ...ing Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be stored in the printer s memory until the ink is replaced You must manually print out faxes that were stored in the memory You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory but all or part of th...

Page 540: ... cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing press the printer s Stop button 540 ...

Page 541: ...or at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink tank or by using non genuine Canon ink Note If the function for detecting the remaining ink level is disabled the ink tank is displayed in white...

Page 542: ...d hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink tank or by using non genuine Canon ink Note If the function for detecting the remaining ink level is disabled ...

Page 543: ...en to continue printing Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 543 ...

Page 544: ...d What to Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 544 ...

Page 545: ...ake the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the cassette registered on the printer the following message appears on the printer s touch screen Paper settings speci...

Page 546: ...stration screen for the cassette appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper information registered o...

Page 547: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 547 ...

Page 548: ...er the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is set to be selected automatically and the paper settings specified when printing differ from either the rear tray or the cassette paper information registered on the printer the following message appears on the...

Page 549: ...the paper the paper information registration screen appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray or cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and th...

Page 550: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 550 ...

Page 551: ...ke the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s touch screen Paper settings spec...

Page 552: ...registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper information regist...

Page 553: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 553 ...

Page 554: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the cassette Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved select OK on the printer s touch screen to cancel the error and ...

Page 555: ... 1 Load print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select OK on printer s touch screen The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 555 ...

Page 556: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 556 ...

Page 557: ...printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 557 ...

Page 558: ...printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 558 ...

Page 559: ...diment Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service cent...

Page 560: ... and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 560 ...

Page 561: ... your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 561 ...

Page 562: ...nd cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 562 ...

Page 563: ...diment Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service cent...

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