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Canon PIXMA MP500, Service Manual

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(2)  Periodic maintenance

 

No periodic maintenance is necessary.

 

(3)  Periodic replacement parts

 

There are no parts in this machine that require periodic replacement by a service engineer.

 

(4)  Replacement consumables

 

There are no consumables that require replacement by a service engineer. 
 

1-2.  Customer Maintenance

 

 

Adjustment

Timing

Purpose

Tool

Approx. 

time

Print head 
alignment

 

At print head replacement.

 

To ensure accurate dot 
placement.

 

- Machine buttons

 

- Computer 

(automatic settings 
via the MP driver)

 

 

3 min.

Print head 
cleaning

 

When print quality is not 
satisfying.

 

To improve nozzle conditions. - Machine buttons

 

- Computer (settings 

via the MP driver)

 

1 min.

Print head deep 
cleaning

 

When print quality is not 
satisfying, and not improved by 
print head cleaning.

 

To improve nozzle conditions. - Machine buttons

 

- Computer (settings 

via the MP driver)

 

2 min.

Ink tank 
replacement

 

When an ink tank becomes 
empty. ("No ink error" displayed 
on the monitor, or short flashing 
of an ink tank LED)

 

-----

-----

 

2 min.

Paper feed roller 
cleaning

  

When paper does not feed 
properly.

 

To clean the paper feed 
rollers.

 

Machine buttons

 

2 min.

CD / DVD print 
position 
adjustment

 

At CD / DVD printing, when 
necessary.

 

To correct CD / DVD print 
position.

 

Computer (application 
software)

5 min.

 

Bottom plate 
cleaning

 

When the back side of the paper 
is smeared.

 

To clean the platen ribs.

 

- Plain paper

 

- Computer (settings 

via the MP driver)

 

1 min.

 

ASF sub- roller 
cleaning

 

When the paper fed from the 
ASF is smeared due to ink mist 
attached to the ASF sub-rollers.

 

To clean the ASF sub-rollers.

 

- Plain paper

 

- Machine buttons 

(paper feed roller 
cleaning)

  

[See Part 2, 4. FAQ, 
How to make and 
set the ASF sub-
roller cleaning 
sheet, for details]

  

1 min.

 

Scanning area 
cleaning

 

When the platen glass is dirty.

 

Clean the platen glass.

 

None.

 

1 min.

 

1-2

Summary of Contents for PIXMA MP500

Page 1: ...ght 2005 Canon U S A This technical publication is the proprietary and confidential information of Canon U S A which shall be retained for reference purposes by Authorized Service Facilities of Canon U S A Its unauthorized use is prohibited ...

Page 2: ...form to the laws and regulations of the region where the manual or product is used Trademarks Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders Copyright All rights reserved No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc except in t...

Page 3: ...ubleshooting of the PIXMA MP500 Part 2 Technical Reference New technology and technical information such as FAQ s Frequently Asked Questions of the PIXMA MP500 Part 3 Appendix Block diagrams and pin layouts of the PIXMA MP500 Reference This manual does not provide sufficient information for disassembly and reassembly procedures Refer to the graphics in the separate Parts Catalog ...

Page 4: ...Notes on Service Part Replacement and Disassembling Reassembling 3 2 Special Notes on Repair Servicing 3 3 Adjustment Settings 1 Paper feed motor adjustment 2 Grease application 3 Waste ink counter setting 4 User mode 5 Service mode Service test print EEPROM initialization Waste ink counter reset Destination settings Waste ink amount setting Button and LCD test 3 4 Verification Items 1 Service tes...

Page 5: ...R LOCATION AND PIN LAYOUT 2 1 Logic Board Ass y 2 2 Print Beam Board PictBridge Board 2 3 Card Slot Board Card Slot Unit 2 4 Operation Panel Board 2 5 Carriage Board Print Head Connector 3 PIXMA MP500 SPECIFICATIONS 4 PRINT MEDIA SPECIFICATIONS ...

Page 6: ...Part 1 MAINTENANCE ...

Page 7: ...e 2 min Paper feed motor position adjustment At paper feed motor replacement To adjust the belt tension Position the paper feed motor so that the belt is stretched tight None 5 min CD DVD detection sensor light volume correction 1 At logic board replacement At carriage unit replacement To correct the light volume for the CD DVD detection sensor None Perform in the service mode 2 min Grease applica...

Page 8: ...ns Machine buttons Computer settings via the MP driver 2 min Ink tank replacement When an ink tank becomes empty No ink error displayed on the monitor or short flashing of an ink tank LED 2 min Paper feed roller cleaning When paper does not feed properly To clean the paper feed rollers Machine buttons 2 min CD DVD print position adjustment At CD DVD printing when necessary To correct CD DVD print ...

Page 9: ...hart CLI 8BK Approx 1 650 pages CLI 8Y Approx 310 pages CLI 8M Approx 290 pages CLI 8C Approx 430 pages Black text When printing the Canon standard pattern 1 500 characters per page on A4 size plain paper with the default settings in the Windows XP driver using Word 2003 Color chart When printing the ISO JIS SCID N5 pattern on A4 size plain paper in bordered printing with the default settings in t...

Page 10: ...er the machine is turned on the scanning unit is opened and the carriage moves to the center Name Tool No Application Remarks FLOIL KG 107A QY9 0057 000 To be applied to the sliding portions of the carriage shaft and lift cam shaft In common with the S500 and S520 To the table of contents To the top Part 1 1 MAINTENANCE 1 4 ...

Page 11: ...press OK Set the CD DVD tray and press the OK button No paper in the front paper feed cassette 1003 Cassette There is no paper Load paper and press OK Set the paper in the cassette and press the OK button No CD or DVD 1002 1 Printable disc is not set Correctly place a disc in the CD R tray and press OK Set a CD or DVD in the CD DVD tray which is ejected at error occurrence and inset the CD DVD tra...

Page 12: ...ton Inner cover closed during CD DVD printing print NOT continuable 1855 1 Open the inner cover and press the OK button to clear the error The CD or DVD being printed at error occurrence will be ejected without printing the remaining data for the ejected CD or DVD then the next print job will be done Multiple ink tanks of the same color installed 1681 Applicable ink tank icon More than one ink tan...

Page 13: ...he following ink cannot be correctly detected An ink tank which has once been empty is installed Replace the applicable ink tank with a new one Printing with a once empty or refilled ink tank can damage the print head If printing is continued without replacing the refilled ink tank press the OK button for 5 sec or longer to record the use of a refilled ink tank Note After the above operation the f...

Page 14: ...EEPROM error 6800 A problem occurred in writing to the EEPROM Logic board ass y QM2 3078 1 11 times Carriage lift mechanism error 5110 The carriage did not move up or down properly PR lift shaft ass y QL2 0936 Sheet feed unit QM2 2916 Logic board ass y QM2 3078 1 Carriage lift sensor unit QM2 3092 12 times AP position error 6A00 An error occurred in the AP motor during purging operation Sheet feed...

Page 15: ...n the COPY SCAN or MEMORY CARD button is pressed The selected paper cannot be fed from cassette Change the paper source The paper type being used is not supported for paper feeding from the cassette Business Card Credit Card size paper and Photo Stickers are not supported Change the paper source to the ASF Cannot specify the followings together Change one of the settings Settings made conflict eac...

Page 16: ... read only mode before performing operation With the memory card set to the Write enabled mode Card Direct printing operation was attempted from the menu The error message is displayed for a while then the LCD automatically returns to the display before the error occurrence The paper size is not correct Check the page size you have set Non supported size of paper for Camera Direct printing is sele...

Page 17: ...he message is displayed Select Yes and press the OK button The image selection is cancelled and the menu or sub menu is displayed Select No and press the OK button The LCD returns to the display immediately before the message was displayed Symptom Solution Faulty operation The power does not turn on The power turns off immediately after power on Confirm the connection of the power cord and between...

Page 18: ...d Replace the scanner unit or logic board ass y 1 Unsatisfactory print quality No printing or no color ejected Replace the ink tank print head 2 or logic board ass y 1 Remove foreign material from the purge unit caps if any Replace the purge unit Printing is faint or white lines appear on printouts even after print head cleaning Line s not included in the print data appears on printouts Remove and...

Page 19: ... or text is enlarged on printouts When enlarged in the carriage movement direction Clean grease or oil off the timing slit strip film Replace the timing slit strip film carriage unit or logic board ass y 1 When enlarged in the paper feed direction Clean grease or oil off the timing slit disk film Replace the timing slit disk film timing sensor unit or logic board ass y 1 Faulty scanning No scannin...

Page 20: ...de EEPROM information print Service test print Printing via USB connection Direct printing from a digital camera Ink absorber kit QY5 0146 After replacement 1 Reset the waste ink counter See 3 3 Adjustment Settings 5 Service mode Service test print EEPROM information print Carriage unit QM2 2922 At replacement 1 Apply grease to the sliding portions See 3 3 Adjustment Settings 2 Grease application ...

Page 21: ... they are not adjustable in servicing Purge unit QM2 2925 Waste ink tube QC1 6458 Waste ink tube holder QC1 6460 secure the waste ink tube to the waste ink tube holder 1 To protect the waste ink tube from being pinched when reassembling the machine unit chassis into the bottom case unit tape the tube at 2 locations See 3 2 Special Notes on Repair Servicing 5 Machine unit and bottom case unit assem...

Page 22: ...r unit removal I Remove 2 screws from the left and right sides of the paper support unit II Open the scanner cover and remove 2 screws from the front left and right sides of the unit III While holding the scanner unit remove the side cover L and R QC1 7918 7919 1 16 ...

Page 23: ...e logic board and the scanner unit 1 connector 2 ground wires the one between the scanner unit and the logic board and the one between the scanner unit and the chassis AC adapter side then separate the scanner unit from the machine unit 1 17 ...

Page 24: ...hing the tab to the left as shown below remove the scanner stop arm unit QM2 2928 When assembling the scanner stop arm unit make sure it is in the correct orientation as shown in the photos below overhead view 1 18 ...

Page 25: ... VI To remove the main case unit remove 2 screws on the left and right sides as shown below VII Remove 2 screws 1 19 ...

Page 26: ...front cover L and R QC1 7592 7593 removal I Remove the operation panel L and R II While releasing the internal hook by inserting a pair of tweezers or a flat blade screwdriver into the hole remove the panel front cover L and R as shown in the photos below Be careful not to break the hook 1 20 ...

Page 27: ...k II The 4 corners of the document pressure sheet will be fixed to the document cover with the adhesive tape when the cover is closed III To eliminate a play between the document cover and the platen glass move the document cover in the direction of the red arrow in the photo below until it stops then close the cover IV Open the document cover unit and visually confirm that the document pressure s...

Page 28: ...ing connection Be careful of wiring of the flexible cables and harness Improper wiring or connection may cause breakage of a line leading to ignition or emission of smoke I Logic board ass y wiring II Paper feed motor side wiring 1 22 ...

Page 29: ... QM2 2208 waste ink tube QC1 6548 waste ink tube holder QC1 6460 I At replacement fix the waste ink tube to the machine chassis and waste ink tube holder with tape at 2 locations If the tube is pinched and blocked proper purging is prevented resulting in ink leakage or strange noise No specific tape is specified In the sample photo below 1 is the orange tape and 2 is a clear adhesive tape such as ...

Page 30: ...bottom case unit With the units assembled the tube conditions are not visible To confirm the tube is free from damage perform the manual purging 3 or 4 times and confirm that no strange noise is heard Example The tube is pinched and blocked as it is not fixed with tape To the table of contents To the top Part 1 3 REPAIR 3 2 1 24 ...

Page 31: ...osen them in other cases 2 Grease application 1 Machine unit No Part name Where to apply grease oil Grease oil name Grease oil amount Number of drops Number of locations to apply grease oil 1 Chassis Ass y 1 Entire surface the carriage slider contacts Floil KG107A 27 to 54 mg 3 1 2 Chassis Ass y 2 PR lift shaft cam contact portion at 3 locations Floil KG107A 9 to 18 mg 1 3 3 Adjust Plate L 3 Carri...

Page 32: ...rtion Floil KG107A 18 to 36 mg 2 1 9 CR Shaft 9 Carriage shaft surface where the carriage slides and where machine application of the grease is not feasible Floil KG107A 9 to 18 mg 1 1 1 drop 9 to 18 mg No Part name Where to apply grease oil Grease oil name Grease oil amount Number of drops Number of locations to apply grease oil 10 CL input gear 10 Joint of the CL gear base Floil KG107A 9 to 18mg...

Page 33: ... to apply grease oil H18 11 LF Roller Ass y 11 LF roller bushing L spring contact Floil KG107A 4 5 to 9 mg 1 2 1 12 PR Shaft Ass y 12 PR spring sliding portion at 4 locations Floil KG107A 9 to 18 mg 1 4 13 PR Shaft Ass y 13 PR holder contact at 4 locations Floil KG107A 13 5 to 27 mg 1 5 4 To the table of contents To the top Part 1 3 REPAIR 3 3 1 to 2 1 27 ...

Page 34: ...vailable from the MP driver Maintenance tab Paper feed roller cleaning See Standalone machine operation below Nozzle check pattern printing See Standalone machine operation below Also available from the MP driver Maintenance tab Automatic manual print head alignment See Standalone machine operation below Also available from the MP driver Maintenance tab In Custom Settings of the MP driver Maintena...

Page 35: ...F Bottom plate cleaning Fold a sheet of plain paper A4 or letter in half crosswise then unfold and set it in the ASF with the folded ridge facing down Contrast adjustment Function Procedures Remarks Service test print Model name Destination ROM version USB serial number Waste ink amount CD DVD sensor correction value Ink system function check result CD DVD sensor correction result See Service mode...

Page 36: ...on the specified number of time s to select the destination For detail see Destination settings procedures below 6 times Green COPY Print head deep cleaning Cleaning of both black and color 7 times Orange Alarm Reserved 8 times Green COPY CD DVD check pattern print Not used in servicing 9 times Orange Alarm CD DVD print position correction horizontal X direction Not used in servicing 10 times Gree...

Page 37: ...y the main waste ink absorber for the MP500 3 Press the ON OFF button to proceed to the next step 4 The waste ink amount can be set in 10 increments by pressing the Stop Reset button Press the Stop Reset button the appropriate number of time s to select the value which is closest to the actual waste ink amount Asia Supported 7 times Orange Alarm China Supported 8 times Green COPY Taiwan Supported ...

Page 38: ...ion panel 3 If 2 or more buttons are pressed at the same time only 1 button is accepted The LCD is divided into 19 blue segments representing each button The color of a segment corresponding to the pressed button changes to red 4 When all the buttons are pressed the entire LCD changes to a full red screen Open the scanning unit printer cover to display the color pattern If any one of the keys is n...

Page 39: ...he service test print sample below confirm the following items Check 1 top of form accuracy The lines shall not extend off the paper Check 2 EEPROM information Check 3 nozzle check pattern Ink shall be ejected from all nozzles Check 4 check pattern for irregular line feeding There shall be no remarkable streaks or unevenness Check 5 check pattern for uneven printing due to carriage movement standa...

Page 40: ... Service test print sample 1 34 ...

Page 41: ...00000 BPPAGE All 00000 BSSP 00000 PC 00000 CDPAGE All 00000 EDGE 00009 L 00008 BTPAGE 0000 CDR 00000 CDRP 000000 000000 CDRS 000 LM ASF_R 00 UT_F 00 UT_R 00 Direct LG 01 Japanese SC 000 PrnB 000 Seal 000 CDI 007 CDP 002 CDD PR L 000 2L 000 PC 000 A4 000 CDD SP L 000 2L 000 PC 000 A4 000 CDD MP L 000 2L 000 PC 000 A4 000 DCD PP L 000 2L 000 PC 000 A4 000 DCD FPP L 000 2L 000 PC 000 A4 000 DCD MPP L...

Page 42: ...ent value 31 CD DVD sensor correction value 32 Left margin correction value ASF back side U turn front side U turn back side Direct 33 Language 34 Business card Credit card sized paper pages fed 35 Print Beam feed pages 36 Sticker sheets fed 37 Memory card use count 38 Total Card Direct print pages 39 Card Direct print pages Photo Paper Pro 4 x 6 5 x 7 Japanese post card Letter 40 Card Direct prin...

Page 43: ...9 Ink ejection level PBK BK Y M M2 C C2 Scan error history 60 Scanner error status record the last 2 errors including user errors and scan errors during copying consecutive same errors are recorded individually To the table of contents To the top Part 1 3 REPAIR 3 4 1 37 ...

Page 44: ...e Caution 2 below Caution 1 If the print head is removed from the machine and left alone by itself ink is likely to dry For this reason keep the print head installed in the machine even during transportation 2 Securely lock the carriage in the home position to prevent the carriage from moving and applying stress to the carriage flexible cable or causing ink leakage during transportation Memo If th...

Page 45: ...Part 2 TECHNICAL REFERENCE ...

Page 46: ...cpm in monochrome copy and 19 cpm in color copy 4 New functionality in Direct Printing Plain paper is now usable in Camera Direct Printing from a digital camera or digital video camera if both support PictBridge File numbers can be printed on the images Optimization of photos taken by a mobile phone Minimizes jaggies in printing a low resolution photo taken by a mobile phone Writing to a memory ca...

Page 47: ...tooth Unit BU 20 is available as an option Adopting a compatible USB adapter the BU 20 when attached to the machine enables wireless printing from a Bluetooth compliant computer or mobile phone To the table of contents To the top Part 2 1 NEW TECHNOLOGIES 2 2 ...

Page 48: ...he start of the next printing Timer cleaning 2 Black only If 96 to 120 hours have elapsed since the previous Black cleaning till the start of the next printing Timer cleaning 3 2 Black Color If 120 to 336 hours have elapsed since the previous Black Color cleaning till the start of the next printing 0 14 Black 0 50 Color 35 Black 40 Color Timer cleaning 4 All in sequence If 336 to 504 hours have el...

Page 49: ...0 All in sequence 35 Black 60 Color Manual cleaning Black Color All at the same time Via the operation panel All at the same time only Via the MP driver Selectable from Black Color or All at the same time 0 14 Black 0 50 Color 45 All at the same time 35 Black 40 Color Deep cleaning Black Color All at the same time Via the MP driver Selectable from Black Color or All at the same time 1 58 Black 1 0...

Page 50: ...3 PRINT MODE 3 1 Resolution 1 Normal color printing 2 Grayscale printing 2 5 ...

Page 51: ... 3 Borderless printing 4 Duplex printing 5 Camera Direct printing 6 Copying 2 6 ...

Page 52: ... 7 Card Direct printing To the table of contents To the top Part 2 3 PRINT MODE 2 7 ...

Page 53: ...rl of the paper the tab slips and does not catch paper properly causing paper feed problems Reduce the amount of paper set in the ASF to half approx 5 mm high Multiple sheets of paper feed at the same time Paper feeds at an angle A paper jam occurs 3 C Print results Skewed paper feeding at the level of 1 Paper feeding from the ASF Credit Card size Since coaxial tolerance between the pinch roller a...

Page 54: ...c duplex printing and manually print each side of paper Cleaning by user 1 Perform Bottom plate cleaning from the MP driver up to 3 times 1 2 If soiling on the paper still remains after 3 times of Bottom plate cleaning wipe the platen rib s and their surroundings with a cotton swab If the phenomenon persists after conducting 1 and 2 servicing is required Service Wipe any soiling or dirt off from t...

Page 55: ...on small sized paper which never contacts the sub rollers Clean the ASF sub rollers see 3 for details 8 B Print results Skewed paper feeding SG 101 Paper feeding from the ASF 10 sheets max set in the ASF When 10 sheets of paper are set in the ASF and if they warp significantly the warping portions of paper get over the cover guide not being aligned along the guide properly Straighten the paper Set...

Page 56: ...n landscape If the Trimming button is pressed while thumbnails are displayed the thumbnail which reflects the trimming effects on the original image is temporarily displayed in portrait causing the orientation difference For easy operation thumbnails are used in photo selection for Layout print For this reason with photos taken with a DoCoMo mobile phone a display on the LCD does not always match ...

Page 57: ... fold the folded end in half backward as shown below 3 Moisten the folded end portion indicated by the blue circle in the figure below using a wipe and set the paper in the ASF so that the moistened edge of the paper contacts the 2 sub rollers Then fold the other end of the paper along the ASF cover edge to hook the paper to the ASF cover as shown below 2 12 ...

Page 58: ...ne operation for details Occurrence level A The symptom is likely to occur frequently Caution required B The symptom may occur under certain conditions but likeliness is assumed very low in practical usage C The symptom is unlikely to be recognized by the user and no practical issues are assumed To the table of contents To the top Part 2 4 FAQ 2 13 ...

Page 59: ...Part 3 APPENDIX ...

Page 60: ...ler position Carriage position Head to paper distance Supported camera direct printing device Presence of CD DVD 1 Presence of memory card Acoustic noise Highest print quality Highest print quality settings Approx 36 6dB print from a computer 38 3dB copy Quiet mode Approx 34 7dB Environmental requirements During operation Temperature 5C to 35C 41F to 95F Humidity 10 RH to 90 RH no condensation Non...

Page 61: ... color 16 bit 8 bit Document size A4 LTR max Copy quality 3 levels Fast Standard High Intensity 9 levels Enlargement reduction ratio 25 to 400 Copy speed Conditions The duration from ejection of the first page to ejection of the 11th page in continuous copy is converted into cpm Fast Standard Monochrome Fine Black 29cpm 14 9cpm Color Fine Color 19cpm 5 1cpm Document size A4 LTR max Enlargement red...

Page 62: ...24 35 80 photos per page 30 photos per page panorama Index printing 6 15 24 35 80 photos per page 30 photos per page panorama Layout printing 2 4 8 photos per page borderless with borders Postcard borderless with borders with without lines Album 4 photos per page right left Mix 3 types for A4 LTR Sticker printing 2 4 9 16 stickers 1 5 6 7 stickers for free cut Information print Date file number Th...

Page 63: ...ns Frequency band 2 4GHz Communication speed Approx 720kbps Supported profile BIP OPP SPP HCRP Supported OS for HCRP Windows XP Service Pack 2 or later Windows XP Service Pack 1 or later Microsoft Support for Bluetooth Wireless Devices or Toshiba Bluetooth Stack for Windows Ver 3 00 10 or later has to be installed Mac OS X 10 3 3 or later BU 20 external dimensions 18 5 W x 47 5 D x 8 7 H mm with a...

Page 64: ...ure to use the appropriate ink tanks in servicing Model name and destination BCI 9BK PGI 5BK BCI 7eBK BCI 7eC BCI 7eM BCI 7eY CLI 8BK CLI 8C CLI 8M CLI 8Y Pigment based ink Dye based ink PIXUS MP500 Japan O X O O O O X X X X PIXMA MP500 Other than Japan X O X X X X O O O O To the table of contents To the top Part 3 3 PIXMA MP500 SPECIFICATIONS 3 21 ...

Page 65: ...0 sheets Yes Yes Yes GP 501 4x6 101 6 x 152 4 mm ASF Cassette 20 sheets Yes Yes Yes Photo Paper Pro PR 101 A4 LTR ASF Cassette 10 sheets Yes Yes Yes PR 101 4x6 101 6 x 152 4 mm ASF Cassette 20 sheets Yes Yes Yes PR 101 4x8 101 6 x 203 2 mm ASF Cassette 20 sheets Photo Paper Plus Glossy PP 101 A4 LTR ASF Cassette 10 sheets Yes PP 101 4x6 101 6 x 152 4 mm ASF Cassette 20 sheets Yes PP 101 5x7 127 x ...

Page 66: ...elected for Paper Type printing is done with borders even when borderless printing is selected T shirt transfer TR 301 A4 ASF Cassette 1 sheet Envelope COM 10 241 x 105 mm ASF Cassette 10 5 envelopes DL size 220 x 110 mm ASF Cassette 10 5 envelopes To the table of contents To the top Part 3 4 PRINT MEDIA SPECIFICATIONS 3 23 ...

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