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Canon Pixma iP4300 Series, Simplified Service Manual

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Canon Pixma iP4300 Series Simplified Service Manual Download Page 1

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iP4300 

SIMPLIFIED SERVICE MANUAL

 

 

 

1.  PRODUCT LIST 

2.  PRODUCT SPECIFICATIONS 

3.  ERROR DISPLAY 

4.  REPAIR 

5.  SERVICE MODE 

6.  EXTERNAL VIEW / PARTS LIST 

7.  TROUBLESHOOTING FLOWCHART 

8.    SPECIAL NOTES ON SERVICING 

9.  PRODUCT TECHNICAL INFORMATION 

APPENDIX 1:  SERVICE TEST PRINT 

APPENDIX 2:  EEPROM INFORMATION PRINT 

 

 

 

 

 

 

QY8-13BA-000 

Rev. 00 

 

July 25, 2006 

Canon Inc. 

 

Summary of Contents for Pixma iP4300 Series

Page 1: ...TIONS 3 ERROR DISPLAY 4 REPAIR 5 SERVICE MODE 6 EXTERNAL VIEW PARTS LIST 7 TROUBLESHOOTING FLOWCHART 8 SPECIAL NOTES ON SERVICING 9 PRODUCT TECHNICAL INFORMATION APPENDIX 1 SERVICE TEST PRINT APPENDIX 2 EEPROM INFORMATION PRINT QY8 13BA 000 Rev 00 July 25 2006 Canon Inc ...

Page 2: ...rint head Ink tanks Japan Non Japan BCI 9BK PGI 5BK BCI 7eBK CLI 8BK BCI 7eC CLI 8C BCI 7eM CLI 8M BCI 7eY CLI 8Y CD DVD tray 1 8cm CD DVD adapter 1 Power cord 1 Not for the US and KR models 1 2 Consumables Product name Product code Destination Remarks Canon Ink Tank BCI 9BK 0372B001AA BCI 7eBK 0364B001AA BCI 7eC 0365B001AA BCI 7eM 0366B001AA BCI 7eY 0367B001AA JP Canon Ink Tank PGI 5BK 0628B001AA...

Page 3: ...the printer is connected to Note Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas Printing direction Bidirectional uni directional Print width Max 203 2 mm 216 mm in borderless printing Interface Computer USB 2 0 Hi Speed Camera Direct PictBridge with a PictBridge supported digital camera digital video camera or camera equipped...

Page 4: ...k Taiwan EMC C Tick CCC EMC Korea MIC Gost R Electrical safety Electrical Appliance and Material Safety Law DENAN UL C UL CB Report CE Mark GS Gost R FT SASO CCC SPRING Korea EK IRAM Argentine Environmental regulations RoHS EU WEEE EU Korea Package Recycle Law Green Point Germany Energy Star Eco Mark Law on Promoting Green Purchasing Serial number location On the carriage flexible cable holder vis...

Page 5: ...used print mode and type of paper used 2 3 Print Head Specifications Type Single head with 5 removable ink tanks each color Print head Pigment based BK 512 nozzles 600 dpi 30 pl Dye based BK C M Y 512 x 6 nozzles 1 200 dpi 1 pl 5 pl C M 5 pl BK Y Two 512 nozzles for C and M respectively Ink color Pigment based black Dye based black cyan magenta yellow Ink tank Japan BCI 9BK pigment based BCI 7eBK ...

Page 6: ...m the ASF Paper jam in the rear guide 1303 Error in the duplexing transport unit Paper jam in the under guide 1304 Remove the jammed paper and press the Resume Cancel button Error in paper feeding from the cassette 3 times Front door close error 1250 Open the paper output tray The error is indicated if the paper output tray is closed at start of a print job or while a print job is being performed ...

Page 7: ...e done Multiple ink tanks of the same color installed 1681 Replace the wrong ink tank s with the correct one s 7 times Ink tank in a wrong position 1680 Install the ink tank s in the correct position 8 times Warning The ink absorber becomes almost full 1700 1701 Japan Pressing the Resume Cancel button will exit the error and enable printing The service call error indicating the ink absorber is ful...

Page 8: ...d off Install the supported ink tanks 15 times Ink tank not recognized 1410 to 1414 An error occurred in an ink tank the ink tank LED is turned off Replace the ink tank s Each error code corresponds to each ink tank from left the opposite side of the home position to right respectively Ink tank positioning from left to right BK PigBK Y M C 16 times No ink 1688 Replace the empty ink tank s and clos...

Page 9: ...ic board ass y QM3 1266 1 Print head QY6 0061 11 times Carriage lift mechanism error 5110 PR lift shaft ass y QL2 1450 Sheet feed unit QM2 3894 Logic board ass y QM3 1266 1 Carriage lift sensor unit QM3 1273 12 times AP position error 6A00 Sheet feed unit QM2 3894 Logic board ass y QM3 1266 1 Purge unit QM2 2208 13 times Paper feed position error 6B00 Sheet feed unit QM2 3894 Logic board ass y QM3...

Page 10: ...ss cover is opened the warning is displayed 1 When the print head temperature falls the warning is released Protection of excess rise of the print head temperature If the print head temperature exceeds the specified limit a Wait is inserted during printing 1 If the warning is displayed the carriage does not move to the ink tank replacement position when the access cover is opened ...

Page 11: ...PROM information print Carriage unit QM2 3884 At replacement 1 Apply grease to the sliding portions See 4 2 Grease Application After replacement 1 Correct the CD DVD and automatic print head alignment sensors See 5 SERVICE MODE 2 Check the ink system function See 5 SERVICE MODE 3 Perform the print head alignment in the user mode Service test print Confirm CD DVD and automatic print head alignment ...

Page 12: ...djust plate L Carriage shaft cam L sliding portion 2 Floil KG107A 18 to 36 2 at 1 location 3 Chassis ass y Carriage shaft sliding portion on the left side of the chassis at 1 location 3 Floil KG107A 9 to 18 1 at 1 location 4 Adjust plate R Carriage shaft cam R sliding portion 4 Floil KG107A 18 to 36 2 at 1 location 5 Chassis ass y Carriage shaft sliding portion on the right side of the chassis at ...

Page 13: ...13 ...

Page 14: ... direction indicated by the blue arrow in the figure below 2 After replacement be sure to perform the service test print and confirm that no strange noise or faulty print operation due to dislocation of the belt or gear or out of phase motor etc occurs Caution The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other c...

Page 15: ...low Left margin correction See Service mode operation procedures below Destination settings See Service mode operation procedures below Note At the end of the service mode press the Power button The paper lifting plate of the sheet feed unit will be raised Service mode operation procedures 1 With the printer power turned off while pressing the Resume Cancel button press and hold the Power button D...

Page 16: ...Alarm Return to the menu selection 16 times or more Orange Alarm Return to the menu selection Note If the Resume Cancel button is pressed 16 or more times the Alarm LED lights steadily without any changes Destination settings procedures In the destination settings mode press the Resume Cancel button the specified number of time s according to the destination listed in the table below and press the...

Page 17: ...ss the Power button Set a sheet of selected paper in the ASF Time s Paper 1 time HR 101 2 times GF 500 Office Planner 3 times HP BrightWhite 4 times Canon Extra STEINBEIS Note Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green If the Resume Cancel button is NOT pressed and only the Power button is pressed the printer remains ...

Page 18: ...e printer returns to the service mode menu selection 3 2 The selected LF correction value is written to the EEPROM and the printer returns to the service mode menu selection Left margin correction procedures Adjust the left margin for duplex printing or printing from the cassette in the same way as performed at the production site 1 Duplex printing from the ASF and cassette In the left margin corr...

Page 19: ... Duplex printing from the ASF and cassette 1 time Back side of paper fed from the ASF 2 times Front side of paper fed from the cassette 3 times Back side of paper fed from the cassette 4 times or more Return to the service mode menu selection after writing to the EEPROM 3 Setting of the left margin correction value means to increase the left margin Press the Resume Cancel button the specified numb...

Page 20: ... step Specified number Set the specified value Over the specified number Exit the left margin correction mode Before writing to the EEPROM values in the RAM area can be overwritten by using key entry Press the Resume Cancel button L times then press the Power button to fix the selection Printing is performed according to the current correction values in the EEPROM Press the Resume Cancel button M ...

Page 21: ...ex printing Print data No data blank on the front side Shipment inspection pattern 2 on the back side Print quantity 1 sheet 1 page Paper source Cassette Paper type Plain paper Print quality Standard Custom 3 Single sided printing Print data No data blank Print quantity 1 sheet 1 page Paper source Cassette Paper type Plain paper Print quality Standard Custom 3 Duplex printing Print data Shipment i...

Page 22: ...ing production and for 5 years after discontinuance of production This is not applicable to the refurbishment parts and electrical custom parts Others During production and for 2 years after discontinuance of production except the printer head whose supply period is 5 years after discontinuance This is not applicable to the refurbishment parts Final Order Japan Service parts can be ordered until a...

Page 23: ...FIGURE 1 PRINTER PRINT HEAD ...

Page 24: ...RINTING 5 QY6 0061 000 1 PRINT HEAD 6 QK1 0278 000 1 CORD POWER 100V 120V US CA QK1 0279 000 1 CORD POWER 220V 240V EUM EMB ASA QK1 0286 000 1 CORD POWER 100V 120V JP QK1 1061 000 1 CORD POWER 220V 240V AU QK1 1903 000 1 CORD POWER 120V 240V LAM QK1 2017 000 1 CORD POWER 100V 120V TW WT3 5156 000 1 CORD POWER 220V 240V GB HK WT3 5160 000 1 CORD POWER 220V 240V KR WT3 5182 000 1 CORD POWER 220V 240...

Page 25: ...FIGURE 2 AC ADAPTER ...

Page 26: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 2 1 QK1 3031 000 1 AC ADAPTER 100V 240V 50 60HZ ...

Page 27: ...FIGURE 3 OPERATION PANEL UNIT MAIN CASE UNIT ...

Page 28: ...PIXUS 3 QM3 0447 000 1 ACCESS COVER UNIT 4 QM3 0445 000 1 PANEL COVER R UNIT 5 QM3 0448 000 1 SIDE COVER R UNIT 6 QC2 1844 000 1 SIDE COVER L UNIT 7 QC2 1827 000 1 MAIN CASE UNIT 8 QC2 1826 000 1 COVER I F 9 QM3 0451 000 1 FRONT DOOR UNIT 10 QC1 6573 000 1 DAMPER DOOR 11 QM2 3893 000 1 INNER COVER UNIT 12 QC1 9987 000 1 COVER GAP W O CDR PRINTING ...

Page 29: ...FIGURE 4 BOTTOM CASE UNIT INK ABSORBER ...

Page 30: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 4 1 QY5 0176 000 1 ABSORBER KIT 2 QM3 0446 000 1 BOTTOM CASE UNIT ...

Page 31: ...FIGURE 5 LOGIC BOARD ASS Y ...

Page 32: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 5 1 QM3 1266 000 1 LOGIC BOARD ASS Y ...

Page 33: ...FIGURE 6 SHEET FEED UNIT ...

Page 34: ... RANK QTY DESCRIPTION REMARKS 6 1 QM3 1292 000 1 DC CONNECTOR ASS Y 2 QM3 1287 000 1 MOTOR MULTI HARNESS ASS Y 3 QM3 1284 000 1 SENSOR MULTI HARNESS ASS Y 4 QC1 9982 000 1 COVER PAPER FEED GUIDE 5 QM2 3894 000 1 SHEET FEED UNIT ...

Page 35: ...FIGURE 7 CARRIAGE UNIT ...

Page 36: ...DESCRIPTION REMARKS 7 1 QC1 6526 000 1 FILM TIMING SLIT STRIP 2 QC2 0010 000 1 CAM CARRIAGE SHAFT R 3 QK1 1500 000 1 MOTOR CARRIAGE 4 QC2 0009 000 1 CAM CARRIAGE SHAFT L 5 QM2 3884 000 1 CARRIAGE UNIT 6 QL2 0938 000 1 IDLER PULLEY ASS Y ...

Page 37: ...FIGURE 8 PLATEN UNIT ...

Page 38: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 8 1 QC2 0435 000 1 ABSORBER INK 2 QM3 0001 000 1 PLATEN UNIT 3 QC1 6619 000 1 SPRING TORSION ...

Page 39: ...FIGURE 9 PURGE UNIT ...

Page 40: ...IGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS 9 1 QK1 3018 000 1 CABLE PANEL 2 QM3 0033 000 1 PURGE UNIT 3 QC2 0032 000 1 TUBE INK 4 QC2 0030 000 1 COVER INK TUBE 5 QC2 0085 000 1 TUBE INK JOINT ...

Page 41: ...FIGURE 10 PAPER FEED CARRIAGE LIFT PART ...

Page 42: ...AR BASE UNIT 7 QC2 1873 000 1 GEAR INPUT CARRIAGE LIFT 8 QC1 6212 000 1 GEAR IDLER CARRIAGE LIFT 9 QC2 0039 000 1 SPRING TORSION 10 QC2 0038 000 1 GEAR OUTPUT CARRIAGE LIFT 11 QC2 0040 000 1 LEVER SWING ARM LOCK 12 QM3 1274 000 1 PE SENSOR UNIT 13 QK1 1502 000 1 MOTOR PAPER FEED 14 QC1 9939 000 1 BUSHING 15 QC2 0475 000 1 FILM TIMING SLIT DISK 16 QC1 6230 000 1 BELT PAPER FEED 17 QL2 1490 000 1 FE...

Page 43: ...FIGURE 11 OPTION CONSUMABLES ...

Page 44: ...UMABLES NPN 1 YELLOW INK TANK BCI7eY CONSUMABLES NPN 1 MAGENTA INK TANK BCI 7eM CONSUMABLES NPN 1 CYAN INK TANK BCI 7eC CONSUMABLES 2 NPN 1 BLACK INK TANK PGI 5BK CONSUMABLES NPN 1 BLACK INK TANK CLI 8BK CONSUMABLES NPN 1 YELLOW INK TANK CLI 8Y CONSUMABLES NPN 1 MAGENTA INK TANK CLI 8M CONSUMABLES NPN 1 CYAN INK TANK CLI 8C CONSUMABLES ...

Page 45: ...FIGURE 12 TOOL ...

Page 46: ...FIGURE KEY No PART NUMBER RANK QTY DESCRIPTION REMARKS T 1 QY9 0057 000 1 LUBE FLOIL KG107A OIL ...

Page 47: ...MBER RANK QTY DESCRIPTION REMARKS S 1 XB1 2300 405 SCREW MACH BH M3X4 2 XA9 1258 000 SCREW TAP WASHER HEAD M3X12 3 XB2 4300 605 SCREW W WASHER M3X6 4 XB4 7300 805 SCREW TP BH3X8 5 XA9 1437 000 SCREW BIND M2 6X4 RED 6 XB1 2200 405 SCREW M2X4 ...

Page 48: ...orrect Service test print check items Refer to the attached print sample 1 Non ejection of ink Yes NG 2 Top of form Off the paper NG 3 Straight line Not connected NG 4 Halftone Lines uneven density NG Replace print head and perform service test print Correct Ink absorber counter less than 7 Normal Defective Yes No Yes No Yes Initialize EEPROM Power OFF Follow the refurbishment completion procedure...

Page 49: ...wer button still pressed press and release the Resume Cancel button 2 times and release the Power button Resume Cancel button pressing Alarm LED Power LED First time Lights in orange Turns off Second time Turns off Lights in green 3 Open the front door and access cover The carriage moves to the print head replacement position The Power LED blinks in green 4 Remove the print head The Power LED blin...

Page 50: ... Nozzle check pattern printing No Correct Correct Correct Correct Yes Yes Yes Yes No No Nozzle check pattern printing Connect to printer Nozzle check pattern printing Print head cleaning Print head deep cleaning Nozzle check pattern printing Print head deep cleaning Nozzle check pattern printing Replace ink tanks ...

Page 51: ...lly locked in place See Caution ii below Caution i If the print head is removed from the printer and left alone by itself ink especially the pigment black ink is likely to dry For this reason keep the print head installed in the printer even during transportation ii Securely lock the carriage in the home position to prevent the carriage from moving and applying stress to the carriage flexible cabl...

Page 52: ...ever according to the field data of current models the skewness level caused by the coaxial tolerance of 0 2mm is within the criteria of 1 thus the phenomenon is left as is Align the paper guide to the paper edge tighter than usual Paper feeds at an angle A margin appears on printouts 3 A Print results Soiling on the back side of paper lines or streaks parallel to the paper feed direction After co...

Page 53: ... off from the sheet feed unit and the bottom case unit ribs 2 Paper gets smeared The back side of paper gets smeared Even after Bottom plate cleaning was performed and the platen ribs were cleaned with cotton swab paper gets smeared PP 101D PP 101 PR 101 SG 101 etc Paper feeding from the cassette Scratches on the PF return lever due to paper feeding from the cassette and duplex printing path Chang...

Page 54: ...ed paper which never contacts the sub rollers Clean the ASF sub rollers see 3 for details 7 B Print results Skewed paper feeding SG 101 Paper feeding from the ASF 10 sheets max set in the ASF When 10 sheets of paper are set in the ASF and if they warp significantly the warping portions of paper get over the cover guide not being aligned along the guide properly Straighten the paper Set 5 or less s...

Page 55: ...d the other end of the paper along the ASF cover edge to hook the paper to the ASF cover as shown below 4 Press and hold the Resume Cancel button until the Power LED blinks 3 times then release the button to perform the paper feed roller cleaning Rank A The symptom is likely to occur frequently Caution required B The symptom may occur under certain conditions but likeliness is assumed very low in ...

Page 56: ...ding the main body from the bottom the iP4300 wears a stately look in a fresh design The square form makes the printer look more compact and shorter in height 3 DVD CD print function supported in Canada and Latin models DVD CD print function is now available in the CA and LAM models as well as other models except the US and KR ones 4 Remaining ink amount indication sequence in 2006 products In pre...

Page 57: ...r longer the function to detect the remaining ink amount can be disabled The remaining ink amount will be checked at any of the following timings At the end of paper ejection 1 At the end of print head cleaning At the end of initialization At the end of the following operation Cover open Ink tank removal and installation Cover close In duplex printing at the end of paper ejection after printing on...

Page 58: ...eft margin and carriage accuracy outermost Check 2 EEPROM information Check 3 Check pattern for horizontal dot mis alignment All ink shall be ejected Check 4 Check pattern for uneven printing due to uneven line feeding There shall be no remarkable streaks or unevenness Check 5 Destination Check 6 LF correction value The value selected in the LF correction is printed in cyan Check 7 Check pattern f...

Page 59: ...34 Service test print sample Check 1 Check 2 Check 3 Check 4 Check 5 Check 6 Check 7 Check 8 Check 9 Check 10 Check 2 Check 11 ...

Page 60: ...on 3 ROM version 4 Installation date 5 Last printing time 6 Operator call service call error record 7 Power on count soft 8 Longest period where printing stops days 9 Connected I F USB1 10 Purging count manual deep cleaning timer dot count ink tank replacement 11 Ink amount in the ink absorber 12 Total print pages TPAGE total page 13 Cleaning time BK CL 14 Print head replacement count 15 Ink tank ...

Page 61: ...print pages 27 Number of CDs and DVDs printed 28 CD DVD print position adjustment value 29 CD DVD sensor correction value 30 LF correction value 31 Left margin correction value ASF back side U turn front side U turn back side 32 Disabling of the remaining ink amount detection function 0 never disabled 1 disabled 33 Print head temperature BK CL 34 Internal temperature ...

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