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Canon PIXMA G2070 Series, Online Manual

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When Error Occurred

If an error occurs while printing, for example, if the paper runs out or jams, a troubleshooting message is
displayed automatically on the computer screen. For some errors, a support code (error number) is also
displayed.

On the printer's LCD, an error code is displayed.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

Take the appropriate action described in the message.

For details on how to resolve errors with Support Codes, see

List of Support Codes for Printer Errors

For details on how to resolve errors without Support Codes, see

Message Is Displayed

.

When an Error Code is displayed on the Printer's LCD:

The error code is displayed on the printer's LCD one character at a time.

If the error code is "E03":

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Summary of Contents for PIXMA G2070 Series

Page 1: ...G2070 series Online Manual English...

Page 2: ...8 How to Detach Attach the Document Cover 49 Refilling Ink Tanks 51 Refilling Ink Tanks 52 Checking Ink Level 58 Ink Tips 59 If Printing Is Faint or Uneven 60 Maintenance Procedure 61 Printing the Noz...

Page 3: ...ain Components and Their Use 106 Main Components 107 Front View 108 Rear View 110 Inside View 111 Operation Panel 112 Power Supply 113 Checking that Power Is On 114 Turning the Printer On and Off 115...

Page 4: ...Windows Printer Driver 149 Basic Printing Setup 150 Main Controls Basic Settings Tab 152 Basic Settings Tab Description 153 Paper Settings on the Printer Driver 161 Printing on Postcards 163 Setting U...

Page 5: ...red from List of Printers 213 Printing Using Canon Application Software 214 Paper Settings 215 Copying 218 Making Copies on Plain Paper 219 Copying on Photo Paper 221 Scanning 223 Scanning in Windows...

Page 6: ...intout Copy Results Are Unsatisfactory 289 Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks 292 Lines Are Misaligned Distorted 295 Paper Is Smudged Printed Surface Is Scratc...

Page 7: ...Connection Screen Cannot Find Printer Connected via USB 321 Errors and Messages 323 When Error Occurred 324 Message Is Displayed 326 List of Support Codes for Printer Errors 328 What to Do When Paper...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8...

Page 9: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 10: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 11: ...Trademarks and Licenses Trademarks Licenses 11...

Page 12: ...1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Adobe Acrobat Flash Photoshop Photoshop Elements Lightroom Adobe RGB and A...

Page 13: ...ATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE O...

Page 14: ...ght owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within t...

Page 15: ...r regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable an...

Page 16: ...hnology Inc copyright notice BSD Copyright c 2001 2003 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitt...

Page 17: ...HE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc copyright notice BSD Copyright c 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara Califor...

Page 18: ...FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUP...

Page 19: ...IS PROVIDED BY THE COPYRIGHT HOLDER AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAI...

Page 20: ...RIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN...

Page 21: ...R IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Written by Joel Sherrill joel OARcorp com COPYRIGHT c 1989 2000 On Line Applications Research Corporation OAR Permission...

Page 22: ...LITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The FreeType Pr...

Page 23: ...s well as linking it to form a program or executable This program is referred to as a program using the FreeType engine This license applies to all files distributed in the original FreeType Project i...

Page 24: ...that you use one or more of the following phrases to refer to this software in your documentation or advertising materials FreeType Project FreeType Engine FreeType library or FreeType Distribution As...

Page 25: ...t c 2011 2015 ARM LIMITED All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistribution...

Page 26: ...the following conditions are met Redistributions of source code must retain copyright notices this list of conditions and the following disclaimer Redistributions in binary form must reproduce the abo...

Page 27: ...this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentatio...

Page 28: ...RISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Lua Copyright 1994 2014 Lua org PUC Rio Permission is hereby granted free of charge to any person ob...

Page 29: ...f charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy...

Page 30: ...UT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Copyright C 2019 Broadcom Corporation All Rights Reserved Permission to use copy modify and or distribute this software...

Page 31: ...ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA...

Page 32: ...or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES...

Page 33: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 33...

Page 34: ...Loading Paper Loading Photo Paper Plain Paper Loading Envelopes 34...

Page 35: ...bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl...

Page 36: ...entation D can cause paper jams Note Check that the tip of paper comes up against the inner part of a feed slot when you load long length paper Depending on the weight of the paper the leading edge ma...

Page 37: ...des to both edges of the paper stack 5 Do not slide the paper guides too tightly against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark E...

Page 38: ...s Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause...

Page 39: ...e error code is displayed check and correct the paper settings When printing on long length paper support the output paper with your hands or use the printer in a place where the paper does not fall I...

Page 40: ...ve 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction...

Page 41: ...to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 5 Move the right paper guide and adjust the guides to bot...

Page 42: ...Note Do not load envelopes higher than the load limit mark C After loading paper on the rear tray flashes 6 Press Paper Select button D to select and press OK button E 6 42...

Page 43: ...prevent incorrect printing this printer has a function that detects whether the settings for the paper size loaded on the rear tray matches the paper settings Before printing make print settings in a...

Page 44: ...Loading Originals Loading Originals on Platen Supported Originals How to Detach Attach the Document Cover 44...

Page 45: ...Loading Originals on Platen 1 Open the document cover A 1 2 Load original WITH THE SIDE TO SCAN FACING DOWN on platen 2 Supported Originals Align the corner of the original with the alignment mark 45...

Page 46: ...nction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing do...

Page 47: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 47...

Page 48: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by rem...

Page 49: ...aching the document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both...

Page 50: ...50...

Page 51: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 51...

Page 52: ...the ink level correctly From the printer Ink level monitor From the computer Changing the remaining ink level notification setting If the remaining ink level notification function is disabled visually...

Page 53: ...e printer 3 Open the tank cap C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter w...

Page 54: ...s inlet I slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color...

Page 55: ...htly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Clo...

Page 56: ...ntly Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperat...

Page 57: ...hite document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance o...

Page 58: ...r occurs the error code appears on the LCD When Error Occurred The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line s...

Page 59: ...aning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance...

Page 60: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 60...

Page 61: ...t result Set Media Type Quality etc Media Quality Tab When the Print Results Are Blurred or Uneven Step 1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the com...

Page 62: ...till not resolved replace ink in print head Important Replace ink in print head consumes a great amount of ink Frequent replace ink in print head can rapidly consume ink so replace ink in print head o...

Page 63: ...to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Photo Paper Plain Paper 3 Press th...

Page 64: ...al streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If a...

Page 65: ...e Setup button until 2 appears on the LCD 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashi...

Page 66: ...ton until 3 appears on the LCD 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head deeply The cleaning will be complete when the ON lamp lights after flashing D...

Page 67: ...You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 2 Loading Photo Paper Plain Paper 3...

Page 68: ...ll be complete when the ON lamp lights after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen...

Page 69: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 69...

Page 70: ...t and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and clic...

Page 71: ...ozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolv...

Page 72: ...a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Deep Cleaning only when necessary If print results do not improve even a...

Page 73: ...3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment...

Page 74: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 74...

Page 75: ...t paper 5 Make sure that the paper feed roller has stopped rotating load three sheets of A4 or 5 Letter sized plain paper on the rear tray Loading Photo Paper Plain Paper 6 Press the Black button or t...

Page 76: ...If the problem is not resolved after cleaning contact Canon to request a repair 76...

Page 77: ...per 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4 Fold one side of the...

Page 78: ...ey are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleanin...

Page 79: ...tenance cartridge becomes full an error message is displayed and the printer stops working until the cartridge is replaced with a new one Do not touch the terminal A or opening B of the maintenance ca...

Page 80: ...t place the removed maintenance cartridge on a desk or other surface as there may be ink on the bottom of the cartridge To prevent ink from leaking do not tilt the removed maintenance cartridge or tur...

Page 81: ...your hands 7 Insert the new maintenance cartridge straight until it stops 7 8 Attach the maintenance cover 8 Align the tab on the back of the maintenance cover with the hole on the printer and close...

Page 82: ...inter When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Sett...

Page 83: ...Safety Safety Precautions Regulatory Information WEEE 83...

Page 84: ...se these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet...

Page 85: ...may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may...

Page 86: ...tand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers...

Page 87: ...cular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to corre...

Page 88: ...Norway Iceland and Liechtenstein This symbol indicates that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU and national legislation This pr...

Page 89: ...rden k nnen vor der Abgabe an einer Erfassungsstelle vom Altger t zerst rungsfrei zu trennen personenbezogener Daten auf den Altger ten vor der Entsorgung zu l schen Die Bedeutung von dem Symbol der d...

Page 90: ...ektrische en elektronische apparatuur naar www canon europe com weee S lo para la Uni n Europea y el rea Econ mica Europea Noruega Islandia y Liechtenstein Este s mbolo indica que este producto no deb...

Page 91: ...tro uno ovvero del ritiro della vecchia apparecchiatura elettrica al momento dell acquisto di una nuova o un impianto autorizzato al riciclaggio dei rifiuti di apparecchiature elettriche ed elettronic...

Page 92: ...ensstemmelse med en godkendt n til n procedure n r du indk ber et nyt tilsvarende produkt eller produktet skal afleveres p et godkendt indsamlingssted for elektronikaffald Forkert h ndtering af denne...

Page 93: ...d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen s hk ja...

Page 94: ...o v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va obce spr vn org n vykon vaj c dozor nad likvidac od...

Page 95: ...tu elektrycznego i elektronicznego znajduje si w witrynie www canon europe com weee Plat len pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19...

Page 96: ...ekm s efekt vu dabas resursu izmanto anu Lai sa emtu piln g ku inform ciju par viet m kur izlietoto iek rtu var nodot p rstr dei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienes...

Page 97: ...o izdelka hkrati prispevate tudi k u inkoviti porabi naravnih virov e elite ve informacij o tem kje lahko odlo ite odpadno opremo za recikliranje pokli ite ob inski urad komunalno podjetje ali slu bo...

Page 98: ...nje Nepropisno rukovanje ovom vrstom otpada mo e imati negativan u inak na okolinu i zdravlje ljudi zbog supstanci koje su potencijalno opasne za zdravlje a op enito se povezuju s EEE Istovremeno va a...

Page 99: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 100: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 101: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 102: ...a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling tran...

Page 103: ...hesive tape to secure all the covers on the printer to keep them from opening during 6 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such...

Page 104: ...urity settings on the printer such information may be stored in the printer To keep your personal information safe please be sure to reset all printer settings when sending the printer for repair lend...

Page 105: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 106: ...Main Components and Their Use Main Components Power Supply Indication of LCD 106...

Page 107: ...Main Components Front View Rear View Inside View Operation Panel 107...

Page 108: ...and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Photo Paper Plain Paper Loading Envelopes D Paper Output Tray Printed paper is ejected Pull out it b...

Page 109: ...G Document Cover Open to load an original on the platen H Platen Load an original here 109...

Page 110: ...r cord C Maintenance Cover Remove when replacing the maintenance cartridge D Maintenance Cartridge Absorbs ink used for cleaning Replacing the Maintenance Cartridge Important Do not touch the metal ca...

Page 111: ...are on the right If any ink levels are low refill the low tanks Refilling Ink Tanks D Upper Limit Line Indicates the maximum capacity of the ink E Single Dot Indicates the amount of ink required when...

Page 112: ...ber error code or various icons Indication of LCD D Paper Select button Select the paper size of the printer E Black button Starts black white copying etc F Color button Starts color copying etc G Sto...

Page 113: ...Power Supply Checking that Power Is On Turning the Printer On and Off Unplugging the Printer 113...

Page 114: ...off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated fo...

Page 115: ...or code appears on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer This feature is set to off by default Fr...

Page 116: ...g off the printer be sure to confirm that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a cert...

Page 117: ...ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer...

Page 118: ...change printer settings B Segment display Displays the number of copies setup number or error code The number from 0 to 19 or alphabet is displayed C Paper setting lights in the currently set paper si...

Page 119: ...Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Bro...

Page 120: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 120...

Page 121: ...s option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box...

Page 122: ...age Setup tab 4 When you perform printing the specified ink will be used Important When the following settings are specified Black Only does not function because the printer uses an ink other than bla...

Page 123: ...specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is of...

Page 124: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 125: ...omputer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configu...

Page 126: ...ecessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter...

Page 127: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 127...

Page 128: ...ction automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 1 2 Click Energy saving settings 2 3 Complete the following settings 3 Auto power off Specify...

Page 129: ...ismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper i...

Page 130: ...ettings from Operation Panel Setting Items on Operation Panel Ink level monitor Quiet setting Checking the Total Number of Uses of Printer Turning on off Printer Automatically Initializing Printer Set...

Page 131: ...t value 7 Roller cleaning 8 Bottom plate cleaning 9 Replace ink in print head 10 Ink level notification function 11 Quiet setting 12 Improving paper rubbing 13 Auto power off setting 14 Auto power on...

Page 132: ...ppears on the LCD 2 3 Press the Color button 3 The remaining ink level notification function is enabled then remaining ink count is reset Disabling the remaining ink level notification function Import...

Page 133: ...e such as when printing at night 1 Check that printer is turned on 1 2 Press the Setup button until 11 appears on the LCD 2 3 Press the Color button 3 To disable the function press the Black button Im...

Page 134: ...s of printer can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button until 16 appears on the LCD 3 4 Press the Black button or t...

Page 135: ...at printer is turned on 1 2 Press the Setup button until 17 appears on the LCD 2 3 Press the Black button or the Color button 3 All the printer settings are initialized Note You cannot set the followi...

Page 136: ...o paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The sup...

Page 137: ...PC with pre installed operating system Printer driver and IJ Printer Assistant Tool support the following OS Windows Server 2008 R2 SP1 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 a...

Page 138: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 138...

Page 139: ...ilable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 C...

Page 140: ...nter Driver and the Printer Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard si...

Page 141: ...Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain...

Page 142: ...1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2...

Page 143: ...r may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Na...

Page 144: ...notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated...

Page 145: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 146: ...table sheets per pigment color ink bottle Standard mode 7 700 sheets Economy mode 8 100 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement metho...

Page 147: ...Printing Printing from Computer Paper Settings 147...

Page 148: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS Printing Using Canon Application Software Printing from Chrome OS 148...

Page 149: ...Driver Basic Printing Setup Basic Main Controls Basic Settings Tab Set Media Type Quality etc Media Quality Tab Set the Layout of Printed Documents Page Setup Tab Overview of the Printer Driver Updati...

Page 150: ...ur purpose in Profiles on the Basic Settings tab If you select a print setting Paper Size and Media Type will change automatically Note When the paper size to be printed is selected from Printer Paper...

Page 151: ...Note If the paper size in the printer driver does not match the one configured on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 151...

Page 152: ...Main Controls Basic Settings Tab Basic Settings Tab Description Paper Settings on the Printer Driver 152...

Page 153: ...re printing Always print with current settings Page Size Printer Paper Size Media Type Quality Copies Collate Orientation Grayscale Printing Borderless Printing Page Layout Zoom 1 sided 2 sided Bookle...

Page 154: ...e set from the application software those settings have priority Envelope If you select this setting for printing an envelope Media Type is set automatically to Envelope In the Envelope Size Setting d...

Page 155: ...nd horizontal dimensions for the paper size Printer Paper Size Selects the size of paper actually loaded into the printer Normally it will appear as Same as Page Size and the document is printed with...

Page 156: ...e two settings or the specified printing order may not be enabled Orientation Selects the printing orientation If the application used to create your document has a similar function select the same or...

Page 157: ...oth sides of the paper This type of printing ensures that pages can be collated properly in page number order when the printed sheets are folded and stapled at the center Preferences Opens the Booklet...

Page 158: ...plication software Save the orientation setting Saves the Orientation to the printing profile in Profiles To apply the saved print orientation when the printing profile is selected check this check bo...

Page 159: ...s for pasting together the pages into a poster Check this check box to print the words Note Depending on the environment of the printer driver you are using this function may not be available Print Cu...

Page 160: ...the sheet Page Border Prints a page border line around each document page Check this check box to print the page border line Printer Media Information dialog box This dialog box allows you to check t...

Page 161: ...er driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss...

Page 162: ...mmercially available papers Media name Media Type in the printer driver Plain Paper including recycled paper Plain Paper Envelopes Envelope Greeting Cards Inkjet Greeting Card Card Stock Card Stock 16...

Page 163: ...ostcard properly and this condition will cause line shifts or a paper jam With return postcards borderless printing cannot be used 5 Select the media type 5 Select the Hagaki you want to use from Haga...

Page 164: ...elected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the M...

Page 165: ...eleted at any time Registering a Printing Profile 1 Open the printer driver setup window 1 2 Set the necessary items 2 From Profiles on the Basic Settings tab select the printing profile to be used an...

Page 166: ...driver or upgrade the printer driver version the print settings that are already registered will be deleted from Profiles Registered print settings cannot be saved and preserved If a profile is delete...

Page 167: ...e Quality etc Media Quality Tab Media Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC...

Page 168: ...w before printing Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Media Type Selects a type of printing...

Page 169: ...tensity Selects color adjustment method Auto Cyan Magenta Yellow Brightness Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow...

Page 170: ...hen each item is adjusted Note The graphic is in monochrome when the Grayscale Printing check box is checked View Color Pattern Displays a pattern for checking color changes produced by color adjustme...

Page 171: ...he type of document to be printed Color Correction Allows you to select Driver Matching ICM or None to match the purpose of the print operation Driver Matching With Canon Digital Photo Color you can p...

Page 172: ...Set the Layout of Printed Documents Page Setup Tab Page Setup Tab Description Setting the Number of Copies and Printing Order Perform Borderless Printing 172...

Page 173: ...a similar function set them with the application Settings Preview Page Size Printer Paper Size Copies Print from Last Page Collate Orientation Rotate 180 degrees Borderless Printing Page Layout Zoom...

Page 174: ...heck box to print your document in normal order starting from the first page Collate Check this check box to group together the pages of each copy when you want to print multiple copies Uncheck this c...

Page 175: ...ument to print Page Layout Selects the size of the document you want to print and the type of printing 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper To change the p...

Page 176: ...Stamp and Background may not be available Defaults Restores all the settings you have changed to their default values Clicking this button restores all the settings on the current screen to their defa...

Page 177: ...s to specify a specific page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup t...

Page 178: ...function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Disable the color profile setting of the application software Checking t...

Page 179: ...ta to be sent to the printer Select Recommended under normal circumstances Important A large amount of memory may be used for certain settings Do not change the setting if your computer has a small am...

Page 180: ...e first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap behind the document Check this check box to print a background and se...

Page 181: ...ype Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline Selects a frame that encloses th...

Page 182: ...le can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab No...

Page 183: ...a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider t...

Page 184: ...Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 184...

Page 185: ...rint from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print...

Page 186: ...s on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of...

Page 187: ...p tab Click OK when the confirmation message appears When a message prompting you to change the media type appears select a media type from the list and click OK 3 Check the paper size 3 Check the Pag...

Page 188: ...est printing select Plain Paper and click OK Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the por...

Page 189: ...ze 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Preferences specif...

Page 190: ...select another stapling side from the Binding Location list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and then click OK 6 Complete the setup 6 Click OK on the...

Page 191: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 191...

Page 192: ...ent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our websit...

Page 193: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 194: ...ars as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not pr...

Page 195: ...fers from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To can...

Page 196: ...Print dialog box again 7 Open the printer driver setup window and click OK 8 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data m...

Page 197: ...ustom Settings dialog box Perform this function to change the settings of this printer Note If the printer is off or if communication between the printer and the computer is disabled an error message...

Page 198: ...is selected for Page Size on the Page Setup tab the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting Do not dete...

Page 199: ...ics to send information To stop sending information uncheck this check box The check box appears only if a user with administrator privileges is logged on If information is not provided the check box...

Page 200: ...ion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and message...

Page 201: ...he following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other...

Page 202: ...Related Topic Canon IJ Status Monitor 202...

Page 203: ...The installation program starts 3 Install the driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a mes...

Page 204: ...2 Perform the uninstaller 2 Click Start When the confirmation message appears click Yes When all the files have been deleted click Complete The deletion of the Driver is complete 204...

Page 205: ...oftware macOS Printing Basic Printing on Postcards How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Require...

Page 206: ...Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 Register the set paper...

Page 207: ...t print settings refer to macOS help 5 Click Print 5 The printer prints according to the specified settings Important If you are performing large format printing make sure that there is plenty of rema...

Page 208: ...t data is rotated by 180 degrees against the print result image Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right...

Page 209: ...dialog 3 Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select the Hagaki you want to use for Media Type from the print...

Page 210: ...alog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 211: ...e of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displa...

Page 212: ...ining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status c...

Page 213: ...ter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences a...

Page 214: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 214...

Page 215: ...e is set depending on the paper size Paper size Media type A4 LTR Plain paper 4 x6 Photo paper Optional Optional Note The is set to the same as the paper size and type set in paper information of the...

Page 216: ...operations below Print on set paper You print on the paper loaded without changing the paper size setting Press the Color button or the Black button For example when the paper size setting for printi...

Page 217: ...example when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD you load A5 sized paper before you start printing Cancel printing Press the Stop button to cance...

Page 218: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper 218...

Page 219: ...on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Pres...

Page 220: ...ft mode speed priority Standard mode The quality is given priority over print speed Press the Color or Black button for less than 2 seconds in step 4 Draft mode The print speed is given priority over...

Page 221: ...copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Co...

Page 222: ...If you copy the rectangular original on the square size paper it will be copied with missing the top and bottom edges or the left and right edges 222...

Page 223: ...Scanning Scanning in Windows Scanning in macOS 223...

Page 224: ...ating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Net...

Page 225: ...o Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Prot...

Page 226: ...and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically save...

Page 227: ...Note To set the applications to integrate with see Settings Dialog Box 227...

Page 228: ...items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals...

Page 229: ...settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scann...

Page 230: ...file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start IJ Scan Utility 2 3 Click PDF Editor in the IJ Scan Utility main screen 3 IJ PDF Editor...

Page 231: ...on When deleting pages Click the page you want to delete and then click Delete Page on the Toolbar Note These buttons appear when two or more pages have been created 8 Select Save As in File menu 8 Th...

Page 232: ...normally select this setting High Compresses the file size when saving This will reduce the load on your network and server Important If you save PDF files with high compression repeatedly images may...

Page 233: ...ly Images with small amount of text Images containing text whose font size is outside the range of 8 points to 48 points Images containing special fonts effects italics or hand written text Images wit...

Page 234: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 235: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 236: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 236...

Page 237: ...p the network environment Starting from IJ Scan Utility 1 Start IJ Scan Utility 1 For how to start it see Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen...

Page 238: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 239: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 240: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 241: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box 241...

Page 242: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 243: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 244: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 245: ...ust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be...

Page 246: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 247: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 248: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 249: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 250: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 251: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 252: ...t the next action may appear Follow the prompt to complete For details see Status of ScanGear dialog after scanning in Scan tab of Preferences dialog box It will take time to process the images if the...

Page 253: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 254: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 255: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 256: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the...

Page 257: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 258: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 258...

Page 259: ...ortant Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner...

Page 260: ...h 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically Important For the portions in which items cannot be scan ned see Loading Origi nals P...

Page 261: ...document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5...

Page 262: ...Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 262...

Page 263: ...e product used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that...

Page 264: ...lect it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from...

Page 265: ...to start Windows 11 Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Sc...

Page 266: ...If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer i...

Page 267: ...se IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions a...

Page 268: ...to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Important Available functions and settings vary depending on your sca...

Page 269: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 270: ...Note To set the applications to integrate with see Settings Dialog 270...

Page 271: ...ss cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 1 2 Place items o...

Page 272: ...fy the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanni...

Page 273: ...Scanning Tips Positioning Originals Scanning from Computer 273...

Page 274: ...the item type in IJ Scan Utility Lite and scan Placing Items Platen Placing Documents ADF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to sca...

Page 275: ...ns placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility Lite place up to 12 items Positions of slanted items 10 degrees or less are corrected automatic...

Page 276: ...e The location and number of document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide...

Page 277: ...platen 1 1 Open the document cover 1 2 Place the item with the side to scan facing the platen and then align it with the alignment 2 mark Important If you open the document cover wide the scanner may...

Page 278: ...in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type...

Page 279: ...e notification for 2114 error Printing What to Do When Paper Is Jammed Printer Does Not Print Printout Copy Results Are Unsatisfactory Blurry or Fuzzy Inaccurate or Bleeding Colors 279 Loading Paper W...

Page 280: ...Windows Replace Ink in Print Head Refilling Ink Tanks Repairing Your Printer Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB USB Connection Problems Questions no...

Page 281: ...Other Printer Turns Off Unexpectedly or Repeatedly Operation Problems 281...

Page 282: ...Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Change to Offline Windows 282...

Page 283: ...directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB...

Page 284: ...indows For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preference...

Page 285: ...Important For Windows To restart your computer choose Restart instead of Shut down 285...

Page 286: ...per guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printing on envelopes see Loading En...

Page 287: ...r hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 4 Important Do not tilt the printer or do not it upside down Doing so...

Page 288: ...s only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may le...

Page 289: ...paper type setting the printed surface may be scratched In borderless printing uneven coloring may occur depending on the combination of the paper type setting and the loaded paper The method for che...

Page 290: ...Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Image 2...

Page 291: ...sing Windows Back of Paper Is Smudged Uneven Colors Streaked Colors Note Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For...

Page 292: ...head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check patter...

Page 293: ...the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and pri...

Page 294: ...d depending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it Check7 If the ink still does not come out Replace Ink in Print Head...

Page 295: ...Results Are Unsatisfactory Check2 Perform print head alignment If printed lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print...

Page 296: ...orted Media Types Check3 Correct curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direc...

Page 297: ...abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using...

Page 298: ...uring duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To p...

Page 299: ...t Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessar...

Page 300: ...ss print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file print...

Page 301: ...trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 302: ...s Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex prin...

Page 303: ...s Check1 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve the print result Check2 Perform print head alignment Ali...

Page 304: ...hat printer is not set to Use Printer Offline mode 4 For Windows 11 Select Start Settings Bluetooth devices Printers scanners Select your printer and select Open print queue Under Printer make sure th...

Page 305: ...led If the printer is still offline proceed to the next step 6 Restart computer 6 The computer may be unstable for some reason Restart the computer and try to print Important When restarting the compu...

Page 306: ...Scanning Problems Windows Scanning Problems 306...

Page 307: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 307...

Page 308: ...SB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 With network connect...

Page 309: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 310: ...Scanning Problems macOS Scanning Problems 310...

Page 311: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 311...

Page 312: ...cable to a different USB port on the computer Check 5 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 6 Restart the computer C...

Page 313: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Page 314: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems 314...

Page 315: ...e sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the pr...

Page 316: ...rinter to turn off automatically after a specified time the power will shut off by itself once that time has elapsed 1 Make sure printer is turned on 1 2 Press Setup button 2 Setup icon and a number a...

Page 317: ...erly Note If your system environment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning spe...

Page 318: ...of the USB cable connection of the printer What Is USB Cable Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sur...

Page 319: ...ownload Problems Failed to MP Drivers Printer Driver Installation Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Disable Function to Send Usage Informati...

Page 320: ...river 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX...

Page 321: ...printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on t...

Page 322: ...arting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart yo...

Page 323: ...Errors and Messages When Error Occurred Message Is Displayed 323...

Page 324: ...ayed When a Support Code and a Message are displayed on the Computer Screen Windows Take the appropriate action described in the message For details on how to resolve errors with Support Codes see Lis...

Page 325: ...Check the error code displayed on the printer s LCD and refer to Error Codes Displayed on Printer s LCD 325...

Page 326: ...is properly connected to computer Make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device...

Page 327: ...rinter status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool succ...

Page 328: ...t code and take action to fix the error 1000 to 1ZZZ 1000 1070 1071 1072 1073 1200 1215 1300 1368 1372 1431 1432 1470 1471 1472 1473 1476 1496 15A0 1640 1717 1718 1719 171A 1723 1724 1725 1726 1727 20...

Page 329: ...rint head may not be installed properly or may not be compatible with this printer 1431 E08 Maintenance cartridge is not installed 1723 The maintenance cartridge may not be installed prop erly or may...

Page 330: ...2114 2116 E60 Replace Ink in Print Head cannot be performed be cause the maintenance cartridge is almost full 1368 The remaining ink level in one of the ink tanks may have reached the lower limit lin...

Page 331: ...e center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note If no support co...

Page 332: ...y to print on a small paper size such as 4 x6 10x15cm or Card size What to Do When Small Paper Sizes Are Jammed Check 2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper thr...

Page 333: ...s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue ar...

Page 334: ...using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer...

Page 335: ...soil or scratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder mov...

Page 336: ...d paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 Pull out the paper at an angle of about 45...

Page 337: ...er Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the...

Page 338: ...All jobs in the print queue are canceled Redo the printing Note If the 1300 error error code E03 recurs check the feed slot of the rear tray again If a foreign object is in the rear tray refer to Chec...

Page 339: ...any foreign objects in the rear tray What to Do After loading the paper in the rear tray correctly press the printer s OK button to cancel the error Loading Photo Paper Plain Paper Loading Envelopes...

Page 340: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Make sure to close the scanning unit cover after refilling ink or other operations 340...

Page 341: ...because the maintenance cartridge is almost full What to Do To perform Replace Ink in Print Head first turn off the printer and then replace the maintenance cartridge Replacing the Maintenance Cartrid...

Page 342: ...stalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on remo...

Page 343: ...er refilling the ink tanks Refill each color of ink to the upper limit line shown on the ink tank and press the printer s OK button for at least 5 seconds If any ink tank is not refilled to the upper...

Page 344: ...1723 Cause The maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge 344...

Page 345: ...stalled maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing the...

Page 346: ...stalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on remo...

Page 347: ...then replace the maintenance cartridge Replacing the Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is use...

Page 348: ...to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintena...

Page 349: ...paper loaded in the rear tray with the paper information registered in the printer using the printer s Paper Select button In the paper settings specified at the time of printing specify the paper in...

Page 350: ...el printing Match the paper loaded in the rear tray with the paper information registered in the printer using Web browser Remote UI Configuration Changes Display Printer Status Using Web Browser In t...

Page 351: ...the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving...

Page 352: ...e sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carryin...

Page 353: ...print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer...

Page 354: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 354...

Page 355: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 355...

Page 356: ...print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the prin...

Page 357: ...again and turn it back on 3 4 Perform Replace Ink in Print Head 4 Replace Ink in Print Head If the error recurs after taking the above actions you may be able to resolve it by replacing the print hea...

Page 358: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

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