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Canon Pixma G1010 Series Online Manual Download Page 229

5200

Cause

Printer error has occurred.

What to Do

Check the remaining ink level, and then refill the ink tank if necessary.

Turn off the printer and unplug it.

Wait about 10 minutes.

Plug in the printer again and turn it back on.

If the ink tank is refilled because it runs out of ink, perform Ink Flush.

Cleaning the Print Heads

If this does not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.

229

Summary of Contents for Pixma G1010 Series

Page 1: ...series Online Manual Basic Operation Handling Paper Ink Tanks etc Maintenance Overview of the Machine Information about Paper Printing Copying Frequently Asked Questions List of Support Code for Error English ...

Page 2: ...lling Ink Tanks 36 Refilling Ink Tanks 37 Checking Ink Level 44 Ink Tips 45 Maintenance 46 If Printing Is Faint or Uneven 47 Maintenance Procedure 48 Printing the Nozzle Check Pattern 50 Examining the Nozzle Check Pattern 51 Cleaning the Print Head 52 Cleaning 53 Cleaning Inside the Printer Bottom Plate Cleaning 54 Overview 56 Safety 57 Safety Precautions 58 Regulatory Information 59 WEEE EU EEA 6...

Page 3: ...ging Printer Settings from Your Computer Windows 90 Changing the Print Options 91 Registering a Frequently Used Printing Profile 92 Setting the Ink Tank to be Used 94 Managing the Printer Power 95 Changing the Printer Operation Mode 97 Changing Settings from Operation Panel 98 Enabling Ink Notification 99 Initializing Printer Settings 100 Specifications 101 Information about Paper 103 Supported Me...

Page 4: ...non IJ Status Monitor 140 Instructions for Use Printer Driver 142 Printer Driver Description 144 Quick Setup Tab Description 145 Main Tab Description 151 Page Setup Tab Description 156 Maintenance Tab Description 167 Canon IJ Status Monitor Description 169 Installing the Printer Driver 171 Frequently Asked Questions 172 Printing Problems 174 Printing Does Not Start 175 Ink Is Not Coming Out 177 In...

Page 5: ...ownload Problems 198 Cannot Proceed beyond Printer Connection Screen 199 Cannot Install Printer Driver Windows 201 Errors and Messages 203 An Error Occurs 204 Message Support Code Appears 207 List of Support Code for Error 211 List of Support Code for Error Paper Jams 212 1300 213 Paper Is Jammed inside Printer 215 1000 219 1200 220 1430 221 1640 225 1700 226 1890 227 5100 228 5200 229 5B00 230 60...

Page 6: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 6 ...

Page 7: ... personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of y...

Page 8: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 8 ...

Page 9: ...countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following di...

Page 10: ...n the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by na...

Page 11: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 12: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 13: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 14: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 15: ... AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz bernhard penz fabasoft com Redistributi...

Page 16: ...OSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 9 ScienceLogic LLC copyright notice BSD Copyright c 2009 ScienceLogic LLC All rights reserved Redistribution and use ...

Page 17: ...in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LI...

Page 18: ...files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial porti...

Page 19: ...f conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED W...

Page 20: ...for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All rights reserved Please replace year with the value from the FreeType version you actually use Legal Terms 0 Definitions Throughout this license the terms package FreeType Project an...

Page 21: ... the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not just the unmodified files If you use our work you must acknowledge us However no fee need be paid to us 3 Advertising Neither the FreeT...

Page 22: ...aimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIE...

Page 23: ...Basic Operation Printing Photos from a Computer 23 ...

Page 24: ...n describes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 24 ...

Page 25: ...n icon E in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 6 Click the Photo Print icon F 25 ...

Page 26: ...u want to print 8 Click the photos H you want to print To select two or more photos at a time click photos while pressing the Ctrl key 9 Click Print I 10 Specify the number of copies your printer name media type etc J 11 Click Print K 26 ...

Page 27: ...Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways My Image Garden Guide 27 ...

Page 28: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 28 ...

Page 29: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 29 ...

Page 30: ...ed Label Superior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them...

Page 31: ... tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width Do not slide the paper guides too hard against the paper The paper may not be fed properly 31 ...

Page 32: ... are various types of paper such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed s...

Page 33: ...oistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen or the like to press the leading edge in the inserting direction flat and sharpen the crease The figures above show ...

Page 34: ...E PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up 4 Align the paper guides D with the envelope width Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 34 ...

Page 35: ...Note Do not load envelopes higher than the load limit mark E Note When printing select the type of envelope and orientation of printing on the print settings screen of the computer 35 ...

Page 36: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 36 ...

Page 37: ...aining ink error occurs If remaining ink level notification function is enabled If print results become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup...

Page 38: ...rinter This can cause trouble with the printer 3 Open the ink tank cover To refill the black ink tank open the left ink tank cover C To refill color ink tanks open the right ink tank cover D 4 Grab and remove the tank cap E of the ink tank to be refilled 38 ...

Page 39: ...ully remove the tank cap of the ink tank Ink on the inside of the tank cap may spatter when removing it 5 Take a new ink bottle out of its package 6 Hold the ink bottle upright and twist the bottle cap F to remove 39 ...

Page 40: ...side down and squeeze the sides of the ink bottle to refill the ink tank Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles When refilling ink tanks do not squeeze the bottle sides too hard Ink may spatter Do not fill the ink tank above the ink tank s upper limit line I Ink above this line may spill over causing malfunction or damage to the printer a...

Page 41: ...t If you cannot properly close the ink tank cover check if you forgot to insert any tank caps of the ink tanks 10 Lift the top cover up slightly and then gently close it Note If the Alarm lamp flashes after the cover is closed take appropriate action An Error Occurs The printer may make noise during operation 41 ...

Page 42: ...tification function Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 11 times The remaining ink level count is reset To disable the remaining ink level notification function Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 10 times The remaining ink level notification function is disabled Important If the remaining ink level notification function...

Page 43: ...ainers This may result in accidental ingestion inappropriate use or poor ink quality Do not mix ink with water or other ink This may damage the printer Refill ink tanks quickly Do not leave ink tanks with cap off Once an ink bottle has been opened do not leave it with bottle cap off Ink will dry out possibly preventing proper operation of the printer when an ink tank is refilled using this bottle ...

Page 44: ...ing ink error occurs the Alarm lamp flashes to inform you of the error An Error Occurs The remaining ink level notification function works from initial printing to the time when one of the inks reaches the lower limit line shown on the ink tank For the remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bo...

Page 45: ...to its condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than blac...

Page 46: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Cleaning 46 ...

Page 47: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head 47 ...

Page 48: ...nt result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the pattern Step3 Clean the print head From the printer C...

Page 49: ...form ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush Ink Flush If the problem is still not resolved the print head may be damaged Contact the service center When the Print Results Are Not Even such as the Ruled Lines Are Misaligned Step Align th...

Page 50: ...o prepare a sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and open the output tray extension 4 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 2 times The nozzle check pattern will be printed Do not perform any other operations until the pr...

Page 51: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 51 ...

Page 52: ...urned on 2 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 1 time The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 3 Check the print head condition To check the print head condition print t...

Page 53: ...Cleaning Cleaning Exterior Surfaces Cleaning Inside the Printer Bottom Plate Cleaning 53 ...

Page 54: ... sheet of paper on the rear tray with the open side facing you 3 Pull out the paper output tray and open the output tray extension 3 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 5 times The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again ...

Page 55: ...Important Be sure to turn off the power and unplug the power cord before cleaning the printer This can cause trouble with the printer 55 ...

Page 56: ... on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel Specifications 56 ...

Page 57: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 57 ...

Page 58: ... more than 14 kg it is recommended to have two people lifting the printer Accidental dropping of the printer may cause injury For the printer s weight refer to the Specifications Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer Do not place any object on the printer Especially do not place metal objects paper clips staples etc or c...

Page 59: ...s Energy Star The Energy Star programme is a voluntary scheme to promote the development and purchase of energy efficient models which help to minimise environmental impact Products which meet the stringent requirements of the Energy Star programme for both environmental benefits and the amount of energy consumption will carry the Energy Star logo accordingly Paper types This product can be used t...

Page 60: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 61: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 62: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 63: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 64: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 65: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 66: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 67: ...es ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti ...

Page 68: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 69: ...kom uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru z...

Page 70: ...dling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 70 ...

Page 71: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 72: ...ot place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 72 ...

Page 73: ...ng agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box remains flat and NOT turned upside down or on its side as the printer may be damaged and ink in the printer may leak 1 Make sure that the power is turned on 2 Press and hold RESUME CANCEL...

Page 74: ...nplug the power cord from the printer 6 Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag 7 Attach the protective material to the printer when packing the printer in the box 74 ...

Page 75: ...e printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 15 times All the printer settings are initialized 75 ...

Page 76: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When Unplugging the Printer make sure that the ON lamp is not lit Print periodically Just as the tip of a felt pen...

Page 77: ...Main Components and Their Use Main Components Power Supply 77 ...

Page 78: ...Main Components Front View Rear View Inside View 78 ...

Page 79: ...des of the paper stack 4 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes 5 paper output tray Printed paper is ejected Pull out it before printing 6 output tray extension Extend to support ejected paper Extend it when printing 79 ...

Page 80: ...when the power is turned on 8 Alarm lamp Lights or flashes when an error occurs 9 RESUME CANCEL button Cancels a print job in progress You can press this button to release from printer error status and resume printing after the printer problem is resolved 10 ON button Turns the power on or off 80 ...

Page 81: ...he printer with a computer 2 power cord connector Plug in the supplied power cord Important Do not touch the metal casing This can cause trouble Do not plug in or unplug the USB cable while the printer is printing with the computer This can cause trouble 81 ...

Page 82: ...w tanks 3 cartridge holder Install the cartridge here Note For details on refilling ink tanks see Refilling Ink Tanks 4 Upper limit line Indicates the maximum capacity of the ink 5 Single dot Indicates the amount of ink required when performing ink flush 6 Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this ...

Page 83: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 83 ...

Page 84: ...Confirming that the Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 84 ...

Page 85: ...p flashes see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer This feature is set to off by default For details on the auto power on feature see below Managing the Printer Power Turning off the printer 1 Press the ON button to turn off the printer When the ON lamp stops flashing the printer is turned off Important When you unplug...

Page 86: ...o automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below Managing the Printer Power 86 ...

Page 87: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 87 ...

Page 88: ... the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 88 ...

Page 89: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel 89 ...

Page 90: ...inter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operation Mode 90 ...

Page 91: ...y this option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 91 ...

Page 92: ...ems From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK I...

Page 93: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 94: ...sed for printing and click OK When you perform printing the specified ink tank will be used Important When the following settings are specified Black Only does not function because the printer uses an ink tank other than black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is selected from the ...

Page 95: ...rations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer statu...

Page 96: ...from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 96 ...

Page 97: ...when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientation To rotate the print data 90 degrees to the left during printing select this item To rotate the print data 90 degrees to the right during printing clear this item Important Do not change this setting while the print job is displayed in the print wait list Otherwise character...

Page 98: ...Changing Settings from Operation Panel Turning on off Printer Automatically Initializing Printer Settings Enabling Ink Notification 98 ...

Page 99: ...ou can set the function for notifying the remaining ink level Follow the procedure below to enable remaining ink level notification function 1 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 9 times 99 ...

Page 100: ...printer settings 1 Make sure that the printer is turned on 2 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 15 times All the printer settings are initialized After resetting perform setup again as necessary Note You cannot set the current position of the print head back to the default 100 ...

Page 101: ...gin Letter Legal 0 26 inches 6 4 mm Other sizes 0 14 inches 3 4 mm Right margin Letter Legal 0 25 inches 6 3 mm Other sizes 0 14 inches 3 4 mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The performance of the printer may be reduced under certain temperature and humidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 ...

Page 102: ...ystem Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with pre installed Windows 7 or later NET Framework 4 5 2 or 4 6 is required Hard Disk Space 3 1 GB Note For bundled software installation The necessary amount of hard disk space may be changed without notice Display XGA 1024 x 768 This printer cannot be used with the iOS Android and Windows 10 S Internet conn...

Page 103: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 103 ...

Page 104: ... Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper...

Page 105: ...a 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 105 ...

Page 106: ...15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Pro Luster LU 101 2 A4 Letter 10 sheets 3 Photo Paper Plus Semi gloss SG 201 2...

Page 107: ...rature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove printed paper from the paper output tray to avoid smearing or discoloration 107 ...

Page 108: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 109: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 110: ...Printing Printing from Computer 110 ...

Page 111: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing Using Canon Application Software 111 ...

Page 112: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 112 ...

Page 113: ...river s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 113 ...

Page 114: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 114 ...

Page 115: ...Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Matte Photo Paper MP 101 Matte Photo Paper Canon genuine papers Business Letter ...

Page 116: ...a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 116 ...

Page 117: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 118: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 119: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is select...

Page 120: ...t to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation message appears When a message p...

Page 121: ...vailable When Envelope or High Resolution Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the ratio of the height to the width differs from the image data a portion of the image may not be p...

Page 122: ...Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 122 ...

Page 123: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 123 ...

Page 124: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 124 ...

Page 125: ...Note Selecting Scaled changes the printable area of the document 125 ...

Page 126: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 127: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 127 ...

Page 128: ... Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of...

Page 129: ...pecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the page numbers Note You can also specify the print range by clicking the pages in the settings preview 5 Complete the setup Click O...

Page 130: ... select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 130 ...

Page 131: ...age Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width If necessary click Specify Margin and set the margin width and then cli...

Page 132: ...han Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Canon IJ P...

Page 133: ... 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 134: ...Important When you execute envelope printing guide messages are displayed To hide the guide messages check the Do not show this message again check box To show the guide again click the View Printer Status button on the Maintenance tab and start the Canon IJ Status Monitor Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting 134 ...

Page 135: ...hen printing a return postcard always set the paper size to Hagaki 2 200x148mm from your application software or the printer driver Do not fold the return postcard If a crease is formed the printer will not be able to feed the postcard properly and this condition will cause line shifts or a paper jam With return postcards borderless printing cannot be used 6 Set the print orientation To print the ...

Page 136: ... On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage method of that media and click Start Printing 136 ...

Page 137: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 137 ...

Page 138: ...a formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup Again on the setup CD ROM that came with your printer Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displayin...

Page 139: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 140: ...appears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or reg...

Page 141: ...In such cases take the appropriate action as described 141 ...

Page 142: ...tment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print O...

Page 143: ...ng If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 143 ...

Page 144: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 144 ...

Page 145: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 146: ...ings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additiona...

Page 147: ...t area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correction method and individual settings such as Cyan Magenta Yellow Brightness Intensity and Contrast etc Media Type Selects a type of printing paper Select a media type that matches the paper that is loa...

Page 148: ...over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important When the application software that you used to create the docume...

Page 149: ...ze setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the paper size specified with the application...

Page 150: ...rientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Displaying the Print Results Before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting B...

Page 151: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 152: ...rast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows w...

Page 153: ...y enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer driver only if you want to adjust the color balance slightly Important When Grayscale Printing is chec...

Page 154: ... When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size on the Page Setup tab Note Depending on the paper size selected on the Page Set...

Page 155: ...and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment wit...

Page 156: ...o specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Lands...

Page 157: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 158: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 159: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 160: ...nt the words Note Depending on the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a specific page or range N...

Page 161: ...ble Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may be produced or the printing speed may decrease If these problems occur checking this check box may resolve the problems Important Uncheck this check box under normal circumstances This function does...

Page 162: ...rint the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Important When using this function the print quality may drop depending on the print data Unit of Print Data Processing Selects the processing unit of the print data to be sent to the printer Select Rec...

Page 163: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 164: ...ing Size Selects the font size for the stamp text string Outline Selects a frame that encloses the stamp text string If a large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create a color you wish to use as a stamp Wh...

Page 165: ...grees Negative values rotate the stamp clockwise Note Orientation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the orientation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to save the stamp you created Up...

Page 166: ...he intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background T...

Page 167: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 168: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 168 ...

Page 169: ...t occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content and instructions on h...

Page 170: ...indows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays guide messages when envelope printing starts To hide these guide messages select the Do not show this message again check box To display the guide messages again open the Option menu select Display Guide Message click Envelope Printing and enable this setting Hagaki Printing Dis...

Page 171: ...s described on the screen Note To use this printer on a network you must manually select the connection destination from the client To manually select a connection destination click Cancel in the Connect Cable window When the confirmation message appears click Yes In the Installation Incomplete window select the Select printer port check box click Manual Selection and then select the appropriate p...

Page 172: ...s Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Printing Stops Ink Is Not Coming Out List of Support Code for Error Paper Jams Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory Cannot Set Correctly Installation Cannot Install Printer Driver Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Ap...

Page 173: ...Errors and Messages If You Cannot Solve a Problem 173 ...

Page 174: ...Printing Problems Printing Does Not Start Ink Is Not Coming Out Ink Runs Out Fast Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 174 ...

Page 175: ...a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing Check3 If printing from a computer delete jobs stuck in print queue Deleting the Undesired Print Job Check4 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver f...

Page 176: ...Restart the computer and try printing again 176 ...

Page 177: ... print the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning Deep Cleaning If problem is not resolved after performing print head deep cleaning Perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary Important If ...

Page 178: ... the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 178 ...

Page 179: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 179 ...

Page 180: ...the amount of paper you load at a time to less than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the...

Page 181: ...ign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean paper feed roller Cleaning the Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it ...

Page 182: ...ttings differs depending on what you are using your printer for You can check media type settings using the printer driver Basic Printing Setup Check2 Make sure appropriate print quality is selected on the computer Select a print quality suited to the paper and to what you are printing If you notice blurs or uneven colors increase the print quality setting and retry the printing You can check prin...

Page 183: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 183 ...

Page 184: ... print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perform print head deep...

Page 185: ...lush Ink Flush Check4 When using paper with one printable surface make sure paper is loaded with printable side facing up Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality Load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side 185 ...

Page 186: ...s properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perf...

Page 187: ... the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 187 ...

Page 188: ...ctory Check2 Perform print head alignment If printed lines are misaligned or print results are otherwise unsatisfactory adjust the print head position Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality may improve the print result 188 ...

Page 189: ...efore loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper such as envelope If the paper corners curl more ...

Page 190: ...abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion following the procedure below 1 Make sure printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Select Prevent paper abr...

Page 191: ...lex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches 1 Make sure printer is turned ...

Page 192: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 193: ...Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 193 ...

Page 194: ...Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 194 ...

Page 195: ...l shut off by itself once that time has elapsed Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 Select printer you are using from pulldown menu and select OK The menu screen appears 3 Select Auto Power 4 Select Disable for Auto Power Off The setting to shut off the power automatically is di...

Page 196: ...ent supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is workin...

Page 197: ...er Important Connect the Type B terminal to the printer with the notched side facing LEFT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 197 ...

Page 198: ...Installation and Download Problems Cannot Install Printer Driver Windows 198 ...

Page 199: ...EFT For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer operation is in progress and turn it off 3 Turn on printer Check3 If you cannot resolve problem follow procedure below to reinstall the printer driver 1 Click Cancel 2...

Page 200: ...Note You can use the Setup CD ROM to redo setup 200 ...

Page 201: ... 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the printer driver with the Setup CD ROM install it from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon...

Page 202: ...l the printer driver restart your computer and then reinstall the printer driver Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD ROM or install it from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers ...

Page 203: ...Errors and Messages An Error Occurs Message Support Code Appears 203 ...

Page 204: ...ause Support Code 2 flashes Printer is out of paper or paper does not feed 1000 3 flashes Paper is jammed at the paper output tray or on the rear tray 1300 4 flashes Cartridge is not installed properly 1470 5 flashes Cartridge cannot be recognized 1403 A problem has occurred to cartridge 1430 Cartridge is not installed 1471 Appropriate cartridge is not installed 1476 7 flashes Cartridge is not ins...

Page 205: ...hes Printer error has occurred 6000 5 flashes Printer error has occurred 5700 6 flashes Printer error has occurred 5400 7 flashes Printer error has occurred 5B00 5B01 8 flashes Printer error has occurred 5200 5205 5206 9 flashes Printer error has occurred 6800 6801 10 flashes An error requiring a repair has occurred B202 B203 B204 B205 Other cases than above Printer error has occurred 6930 6931 69...

Page 206: ...6944 6945 6946 When a Support Code is displayed on the computer screen Note For details on how to resolve errors without Support Codes see Message Support Code Appears 206 ...

Page 207: ...Error Output Error Communication Error Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure USB cable is securely plugged in to printer and computer When the USB cable is securely plugged in check the following If you are using a relay device such as a...

Page 208: ...is securely plugged in to printer and computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk ...

Page 209: ... appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically see Changes confirmation screen setting If you do not agree to participate in survey program Click Do not a...

Page 210: ...uired to perform a task If you are logged in on an account with administrator privileges follow the on screen instructions 2 Select Canon Inkjet Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically...

Page 211: ...e the appropriate action in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1300 1403 1430 1470 1471 1472 1473 1474 1475 1476 1640 1700 1701 1890 3000 to 3ZZZ 3442 3443 3444 3445 5000 to 5ZZZ 5100 5200 5205 5206 5400 5700 5B00 5B01 6000 to 6ZZZ 6000 6800 6801 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes ...

Page 212: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 212 ...

Page 213: ...ff the printer to remove it press the RESUME CANCEL button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s RESUME CANCEL button The printer resumes printing Reprint the page you were pri...

Page 214: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 214 ...

Page 215: ... printer to remove it press the RESUME CANCEL button to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open top cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch these parts by touching them with paper or your hand it could damage the printer 3 Check if jammed paper is under cartridge holder If the jammed paper is under t...

Page 216: ...When moving the cartridge holder hold the top of the cartridge holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 216 ...

Page 217: ...ft in the printer Any paper left in the left and right empty spaces D in the printer 7 Close top cover gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some pap...

Page 218: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 218 ...

Page 219: ...roperly What to Do Take the corresponding actions below Load paper in the rear tray Align the paper guides with the both edges of the paper when you load paper in the rear tray After carrying out the above measures press the printer s RESUME CANCEL button Note To cancel printing press the printer s RESUME CANCEL button 219 ...

Page 220: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Do not close it while you are refilling an ink tank 220 ...

Page 221: ...move the cartridges and reinstall them properly following the steps below This may resolve the error 1 Open the top cover 2 Open the right and left ink tank covers Important When removing cartridges always open the ink tank covers If the cartridges are removed without opening the ink tank covers an Ink Flush will be required that will consume a large amount of ink 3 Grab knob A on the cartridge lo...

Page 222: ...tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal or print head nozzles on a cartridge The printer may not print properly if you touch them 5 Reinstall the cartridges properly Install the C color cartridge in the left holder and the B black cartridge in the right holder 222 ...

Page 223: ...rtant Insert the cartridge gently so that it does not hit the electrical contacts in the back of the cartridge holder 6 Close the cartridge locking cover and push it down 7 Press down both joint buttons 223 ...

Page 224: ...over If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 224 ...

Page 225: ...nk level is below the lower limit line the printer may consume a certain amount of ink to return to printable status and may also become damaged To continue printing press the printer s RESUME button After this operation the remaining ink level notification function will not operate To reuse this function refill each color of ink to the upper limit line shown on the ink tank and press the printer ...

Page 226: ...nter s RESUME CANCEL button to continue printing Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 226 ...

Page 227: ... removed from the cartridge holder If the protective material or tape is still there remove it and close the top cover If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 227 ...

Page 228: ...operly Alternatively push the joint buttons until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to cartridge holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch these parts by touching them with paper or your hand it c...

Page 229: ... the printer again and turn it back on If the ink tank is refilled because it runs out of ink perform Ink Flush Cleaning the Print Heads If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 229 ...

Page 230: ...curred What to Do Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 230 ...

Page 231: ...r Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 231 ...

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