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Canon PIXMA E474, Online Manual

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Canon PIXMA E474 Online Manual Download Page 265

Message Appears

This section describes some of the errors and messages that may appear.

Note

• A support code (error number) is displayed on the computer for some errors. For details on errors that

have support code, see 

List of Support Code for Error

.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)

Error Regarding Power Cord Being Unplugged Is Displayed

(Windows)

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click 

OK

.

The printer starts printing.

See 

Notice for Unplugging the Power Cord

 for unplugging the power cord.

Writing Error/Output Error/Communication Error (Windows)

Check1

 If the 

ON

 lamp is off, make sure printer is plugged in and turn it on.

The 

ON

 lamp flashes while the printer is initializing. Wait until the 

ON

 lamp stops flashing and remains lit.

Check2

 Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:

• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the

computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.

• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

If you use the printer over a LAN, make sure the printer is correctly set up for network use.

Check3

 Make sure MP Drivers are installed correctly.

265

Summary of Contents for PIXMA E474

Page 1: ...E470 series Online Manual Overview Printing Scanning Frequently Asked Questions English ...

Page 2: ...lacing a FINE Cartridge 36 Replacing a FINE Cartridge 37 Checking the Ink Status with the Ink Lamps on the Operation Panel 43 Maintenance 44 If Printing Is Faint or Uneven 45 Maintenance Procedure 46 Printing the Nozzle Check Pattern 49 Examining the Nozzle Check Pattern 50 Cleaning the Print Head 51 Deep Print Head Cleaning 52 Aligning the Print Head 53 Checking Ink Status from Your Computer 56 C...

Page 3: ...be Used 94 Managing the Printer Power 95 Changing the Printer Operation Mode 97 Changing Settings from Operation Panel 98 Turning on off Printer Automatically 99 Initializing Printer Settings 100 Switching Disabling Wireless Connection Function 101 Network Connection 102 Network Connection Tips 103 Default Network Settings 104 Another Printer Found with Same Name 105 Connecting to Another Computer...

Page 4: ...Quality Level Custom 139 Overview of the Printer Driver 140 Canon IJ Printer Driver 141 How to Open the Printer Driver Setup Window 142 Page Setup Dialog 143 Print Dialog 144 Canon IJ Printer Utility2 146 Display the Printing Status Screen 148 Instructions for Use Printer Driver 149 Installing Printer Driver 150 Printing Directly from Smartphone Tablet 151 Using Printer with Wireless Direct 152 Ma...

Page 5: ...nnot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection 208 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 209 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 210 Cannot Find Printer on Check...

Page 6: ...s 248 Scanner Does Not Work 249 Scanner Driver Does Not Start 250 Mechanical Problems 251 Power Does Not Come On 252 Power Shuts Off By Itself 253 USB Connection Problems 254 Cannot Communicate with Printer via USB 255 Installation and Download Problems 256 Cannot Install MP Drivers 257 Updating MP Drivers in Network Environment Windows 259 Errors and Messages 260 An Error Occurs 261 Message Appea...

Page 7: ...1682 282 1686 283 1688 284 168A 285 1700 286 1890 287 2900 288 2901 289 4102 290 4103 291 5011 292 5012 293 5100 294 5200 295 5B00 296 6000 297 ...

Page 8: ...se must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users W...

Page 9: ...r other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and...

Page 10: ...vided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bin...

Page 11: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 12: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 13: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 14: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2009 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 15: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz Redistribution and use in ...

Page 16: ...d or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 17: ...stribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the document...

Page 18: ...Basic Operation Printing Photos from a Computer Copying 18 ...

Page 19: ...ow to print photos with My Image Garden 1 Open the paper support 2 Pull out the paper output tray and the output tray extension 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide 5 Click the My Image Garden icon in Quick Menu 19 ...

Page 20: ...scanner and the installed applications 6 Click the folder with photos you want to print 7 Click the photos you want to print To select two or more photos at a time click photos while pressing the Ctrl key 8 Click Print 9 Specify the number of copies your printer name media type etc 10 Click Print 20 ...

Page 21: ...nfirmation message and then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide 21 ...

Page 22: ...load originals and copy them to plain paper 1 Open the paper support 2 Pull out the paper output tray and the output tray extension 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide 5 Open the document cover 22 ...

Page 23: ... and align it with the alignment mark 7 Close the document cover 8 Press the Black button or Color button Important Do not open the document cover until copying is complete Note Your machine is equipped with many other convenient copy features Copying 23 ...

Page 24: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 24 ...

Page 25: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 25 ...

Page 26: ...For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely ...

Page 27: ... THE PRINT SIDE FACING YOU 4 Slide the paper guide A to align it with the paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in the portrait orientation B Loading paper in the landscape orientation C can cause paper jams 27 ...

Page 28: ...s of paper higher than the load limit mark D Note The printer may make operating noise when feeding paper After loading paper select the size and type of the loaded paper on the print settings screen of the printer driver 28 ...

Page 29: ...tened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of ...

Page 30: ...envelope and load the envelope in the portrait orientation with the address side facing up Up to 5 envelopes can be loaded at once 4 Slide the paper guide A to align it with the envelopes Do not slide the paper guide too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark B 30 ...

Page 31: ...Note The printer may make operating noise when feeding envelopes After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver 31 ...

Page 32: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 32 ...

Page 33: ...aten glass Align the corner of the original with the alignment mark Important Be sure to observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfuncti...

Page 34: ...2 Close the document cover gently Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 34 ...

Page 35: ...upported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm 35 ...

Page 36: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel 36 ...

Page 37: ...orm you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use a FINE cartridge within six months of first use Note If a FINE cartridge runs out of ink you ...

Page 38: ...4 The FINE cartridge holder moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the pri...

Page 39: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 6 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 39 ...

Page 40: ... you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 7 Install the FINE cartridge 1 Insert the new FINE cartridge at a slant into the FINE cartridge holder The color FINE cartridge should be installed into the le...

Page 41: ...Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 2 Push the FINE cartridge in and up firmly until it snaps into place 41 ...

Page 42: ...shes after the cover is closed take appropriate action An Error Occurs The printer may make noise during operation 9 Adjust the print head position 10 After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not perform any other operations until the...

Page 43: ...ropriate action An Error Occurs In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp All the lamps on the operation panel are shown lit in the figure below for explanatory purposes A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting print quality may not b...

Page 44: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 44 ...

Page 45: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 45 ...

Page 46: ...s installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see An Error Occurs Increasing the print quality in the printer driver settings may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting Image Data Whe...

Page 47: ...not resolved after performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Re...

Page 48: ...such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For Mac OS Adjusting Print Head Position Automatically 48 ...

Page 49: ...epare a sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 3 Pull out the paper output tray and the output tray extension 4 Hold down the Stop button until the Alarm lamp flashes once then release it immediately The nozzle check pattern will be printed Do not perform any other operations until the printe...

Page 50: ...n A Cleaning the print head is required D Good E Bad lines are missing If there are horizontal white streaks in the pattern B Cleaning the print head is required F Good G Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed Cleaning the print head is required Note The total number of sheets printed so far is s...

Page 51: ... on 2 Hold down the Stop button until the Alarm lamp flashes twice then release it immediately The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 30 seconds 3 Check the print head condition To check the print head condition pri...

Page 52: ...ing the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 3 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply...

Page 53: ... ink is low You need to prepare a sheet of A4 or Letter sized plain paper including recycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 3 Pull out the paper output tray and the output tray extension 4 Hold down the Stop button until the Alarm lamp flashes four times then ...

Page 54: ...tton or the Color button The printer starts scanning the print head alignment sheet and the print head position will be adjusted automatically The print head position adjustment will be complete when the ON lamp lights after flashing Remove the print head alignment sheet on the platen glass Important Do not open the document cover or move the print head alignment sheet on the platen glass until ad...

Page 55: ...t Head Position For Mac OS Adjusting Print Head Position To print and check the current head position adjustment values hold down the Stop button until the Alarm lamp flashes six times then release it immediately 55 ...

Page 56: ... and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear If you place the cursor on the FINE cartridge it will display the ink model number and the ink levels Note Click to check which FINE cartridges the printer uses Click Update to display the current remaining ink level Notices about the remaining ink levels are indicated by a...

Page 57: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 57 ...

Page 58: ... of A4 or Letter sized plain paper or cleaning sheet available on the market in the rear tray 2 Pull out the paper output tray and the output tray extension 3 Hold down the Stop button until the Alarm lamp flashes seven times then release it immediately The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is not resolved after cleaning the paper feed r...

Page 59: ... 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper in the rear tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Hold down the Stop button until the Alarm lamp flashes eight times then release it immediately The paper cleans the inside of the printer as it feeds through t...

Page 60: ...rforming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 60 ...

Page 61: ...ion Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Pri...

Page 62: ...Specifications 62 ...

Page 63: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 63 ...

Page 64: ...ng of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thic...

Page 65: ...s Energy Star The Energy Star programme is a voluntary scheme to promote the development and purchase of energy efficient models which help to minimise environmental impact Products which meet the stringent requirements of the Energy Star programme for both environmental benefits and the amount of energy consumption will carry the Energy Star logo accordingly Paper types This product can be used t...

Page 66: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 67: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 68: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 69: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 70: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 71: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 72: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 73: ...es ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti ...

Page 74: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 75: ...kom uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru z...

Page 76: ...Main Components and Their Use Main Components Power Supply 76 ...

Page 77: ...Main Components Front View Rear View Inside View Operation Panel 77 ...

Page 78: ...o or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes 5 cover Open to replace the FINE cartridge or remove jammed paper inside the printer 6 paper output tray Printed paper is ejected Pull out it before printing 7 output tray extension Extend to support ejected paper Extend it w...

Page 79: ... 8 operation panel Use to change the settings of the printer or to operate it Operation Panel 9 platen glass Load an original here 79 ...

Page 80: ...e supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 80 ...

Page 81: ... should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts A may be splattered with ink This does not affect the performance of the printer Do not touch the parts A The printer may not print properly if you touch them 81 ...

Page 82: ... to print ON lamp flashes The printer is getting ready to print or printing is in progress Alarm lamp flashes An error has occurred and the printer is not ready to print ON lamp flashes and Alarm lamp flashes alternately An error that requires contacting the service center may have occurred An Error Occurs 3 Wi Fi button Hold down to automatically set up the wireless connection You can also press ...

Page 83: ...mber of flashes 8 ink lamps Light or flash when ink runs out etc The upper lamp indicates the black FINE cartridge status the lower lamp the color FINE cartridge status 9 Stop button Cancels operations You can press this button to cancel a print copy or scan job in progress Holding this button down lets you select maintenance options or printer settings 10 Black button Starts black white copying Y...

Page 84: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 84 ...

Page 85: ...Confirming that the Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 85 ...

Page 86: ...Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For details on the auto power on feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Tur...

Page 87: ...tomatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 87 ...

Page 88: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 88 ...

Page 89: ... the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 89 ...

Page 90: ...ging Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browser 90 ...

Page 91: ...Changing Printer Settings from Your Computer Mac OS Registering a Changed Printing Profile Setting the Ink Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode 91 ...

Page 92: ...a Printing Profile 1 In the Print dialog set the necessary items 2 Select Save Current Settings as Preset from the Presets 3 Save the settings In the displayed dialog enter a name in Preset Name and if necessary set Preset Available For Then click OK Important There are also print settings that cannot be saved to preset Using Registered Printing Profile 1 On Presets in the Print dialog select the ...

Page 93: ...deleted In the print dialog select Show Presets in the Presets section Then in the dialog that appears select the name of the printing profile to be deleted 2 Delete the printing profile Click Delete and click OK The selected printing profiles will be deleted from Presets 93 ...

Page 94: ...e FINE cartridge you use for printing and click Apply Color Only Uses the color ink cartridge only Black Only Uses the black ink cartridge only Both Black and Color Uses the color and black ink cartridges installed on the printer 3 Complete the setup Click OK when the confirmation message appears The specified FINE cartridge will be used from the next printing Important When a paper type other tha...

Page 95: ... received The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Select Power Settings from the pop up menu on the Canon IJ Printer Utility2 2 Check that the printer is on and then click Auto Power A dialog appears Note If the printer is off or if communication between the printer and the ...

Page 96: ...When the confirmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure 96 ...

Page 97: ... page begins Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time speeds up printing Align heads manually Usually the Print Head Alignment function of Test Print on the pop up ...

Page 98: ...Changing Settings from Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function 98 ...

Page 99: ...f the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform printing or scanning operations from the computer Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time 1 Make sure that the printer ...

Page 100: ... with the Setup CD ROM or perform it according to the instructions on our website Follow the procedure below to initialize the printer settings 1 Make sure that the printer is turned on 2 Press and hold the Stop button until the Alarm lamp flashes 21 times 3 Release the Stop button All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup...

Page 101: ... to switch the wireless connection function or to disable it You can check the wireless connection setting by the Network lamp and the Direct lamp A Wi Fi lamp B Network lamp Indicates the wireless LAN setting Lights Wireless LAN is enabled Off Wireless LAN is disabled C Direct lamp Indicates the wireless direct setting Lights Wireless direct is enabled Off Wireless direct is disabled Note When bo...

Page 102: ...Network Connection Network Connection Tips 102 ...

Page 103: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 103 ...

Page 104: ...e Timeout setting 15 minutes Enable disable Bonjour Enable Service name Canon E470 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wireless LAN DRX Enable XX represents alphanumeric characters Wireless Direct Defaults Item Default SSID Identifier for Wireless Direct XXXXXX E470series Password Printer serial number Wireless LAN security WPA2 PSK A...

Page 105: ... printer from the results For Mac OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the...

Page 106: ...mputer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection follow the instructions on the Canon website 106 ...

Page 107: ... information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Description Setting Product Information Product information Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXXXXXX Wireless LAN Wireless LAN Enable Disable WPS PIN CODE WPS PIN code XXXX...

Page 108: ...ess Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix length 2 XXX Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length3 Stateless prefix length 3 XXX Stateless Address4 Stateless address 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length4 Stateless prefix length 4 XXX Defa...

Page 109: ...Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local prefix length XXX IPsec IPsec setting Active Security Protocol Security method Other Settings Other settings Printer Name Printer name Printer name Up to 15 alphanumeric charac ters WSD Printing WSD printing setting Enable Disable WSD Timeout Timeout 1 5 10 15 20 min LPD...

Page 110: ... XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert Fingerprt SHA 1 Certificate fingerprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert Fingerprt SHA 256 Certificate fingerprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XX represents alpha...

Page 111: ...ility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press and hold Wi Fi button and release it when Wi Fi lamp flashes 3 Press Color button 4 Press Wi Fi button once 5 Press Color button or Black button The printer enters Easy wireless connect mode 6 Foll...

Page 112: ...ng Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer 112 ...

Page 113: ... transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 ...

Page 114: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 115: ... 0 12 inch 3 0 mm Bottom margin 0 66 inch 16 7 mm Left margin Letter Legal 0 26 inch 6 4 mm Other sizes 0 14 inch 3 4 mm Right margin Letter Legal 0 25 inch 6 3 mm Other sizes 0 14 inch 3 4 mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The performance of the printer may be reduced under certain temperature and humidity conditions Recommended conditi...

Page 116: ...lution Optical resolution horizontal x vertical max 600 x 1200 dpi 1 Interpolated resolution max 19200 x 19200 dpi 2 1 Optical Resolution represents the maximum sampling rate based on ISO 14473 2 Increasing the scanning resolution will limit the maximum possible scanning area Gradation Input Output Gray 16 bit 8 bit Color 48 bit 24 bit RGB each 16 bit 8 bit Network Specifications Communication pro...

Page 117: ...hard disk space may be changed without notice Display XGA 1024 x 768 Mac OS Operating System OS X v10 8 5 OS X v10 11 Hard Disk Space 1 5 GB Note For bundled software installation The necessary amount of hard disk space may be changed without notice Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS Refer to the Canon web site for details on operation with i...

Page 118: ... 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system Mac OS For Mac OS an internet connection is required during software installation In an in house network environment the 5222 port must be open Contact the network administrator for details Infor...

Page 119: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 119 ...

Page 120: ...ead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Paper other than genuine Canon paper Plain Paper including recycled paper Envelopes Paper Load Limit Paper Settings ...

Page 121: ...velope DL Special sizes Special page sizes must be within the following limits Minimum size 4 00 x 5 00 inches 101 6 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 121 ...

Page 122: ...0 x 15 cm 20 sheets Photo Paper Plus Glossy II PP 201 1 5 x 7 13 x 18 cm Square 5 x 5 127 x 127 mm 10 sheets 4 x 6 10 x 15 cm 20 sheets Photo Paper Plus Glossy II PP 301 1 5 x 7 13 x 18 cm Square 5 x 5 127 x 127 mm 10 sheets 4 x 6 10 x 15 cm 20 sheets Paper other than Genuine Canon Paper Common Name Rear Tray Paper Output Tray Plain Paper including recycled paper Approx 60 sheets 10 sheets Legal A...

Page 123: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 124: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 125: ...ing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service 125 ...

Page 126: ...om Application Software Mac OS Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 126 ...

Page 127: ...on 2 Load paper in printer 3 Select printer Select your model from the Printer list in the Print Dialog Note Click Show Details to switch the Setup window to the detailed display 4 Select the paper size For Paper Size select the paper size to be used You can also set the number of copies the printing range and the printing direction 127 ...

Page 128: ...5 From the pop up menu select Quality Media 6 Select media type Select the media type that is loaded in the printer 128 ...

Page 129: ...tandard or Draft whichever matches the purpose Important The print quality selections will differ depending on which print setting you select 8 Click Print When you execute printing the printer prints the document to match the media type and paper size 129 ...

Page 130: ...how again check box when a guide message is displayed before printing starts this will stop any more guide messages from being displayed In the Presets section click Save Current Settings as Preset to register the specified settings 130 ...

Page 131: ...river Canon Red Label Superior WOP111 Plain Paper Canon Océ Office Colour Paper SAT213 Plain Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Commercially available papers Media name ...

Page 132: ...Various Printing Methods Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Setting Up Envelope Printing Setting Paper Dimensions Custom Size 132 ...

Page 133: ...Print Dialog 2 Select Paper Handling from the pop up menu 3 Check the Collate pages check box when you are specifying multiple copies in the Copies box Check the Collate pages check box to print all the pages of a single copy together Uncheck this check box to print all pages with the same page number together 4 Specify the print order Check Page Order When you select Automatic or Reverse printing...

Page 134: ...same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled...

Page 135: ...and click OK Note Depending on the Scale value that you set an error message may be displayed 3 Complete the setup On the Print Dialog click Print When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not ne...

Page 136: ...u in the Print Dialog 2 Set the number of original you print on one page In Pages per Sheet specify the number of page you print on one page 3 If necessary set the following items Layout Direction To change the page placement order select an icon from the list Border To print a page border around each document page select a type of page border Reverse page orientation Select this check box to chan...

Page 137: ...rizontally Select this check box to reverse left and right of the document 4 Click Print When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 137 ...

Page 138: ...tal for Orientation Then check the Reverse page orientation from the Layout pop up menu in the Print dialogue 4 From pop up menu select Quality Media 5 Select media type For Media Type select Envelope 6 Select print quality For Print Quality select High or Standard whichever matches your purpose 7 Complete settings Click Print When you execute printing the information is printed on the envelope Im...

Page 139: ...ct Custom for Print Quality 3 Setting the print quality level Move the Quality slider to select the print quality level 4 Click Print When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the settings of Media Type Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brig...

Page 140: ...Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use Printer Driver 140 ...

Page 141: ...d data to the printer Because different models support different print data formats you need a printer driver for the specific model you are using Using Help of the Printer Driver You can display Help function from the Print Dialog Select a setup item from the pop up menu in the Print dialog Then click at the bottom left of the screen to display an explanation of the item Help for the printer driv...

Page 142: ...ge Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup Dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print Dialog opens 142 ...

Page 143: ...e Attributes Set the paper size or scaled printing Save as Default You can save the attributes of the displayed page as the default settings Important If you are using OS X El Capitan v10 11 you cannot use Save as Default Format For Select the model to be used for printing Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientat...

Page 144: ...ings that are set in the Print dialog Copies You can set the number of copies to be printed Note You can set collated printing by choosing Paper Handling from the pop up menu Pages You can set the range of pages to be printed Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientation Select the print orientation Pop up Menu You...

Page 145: ... and the print order Cover Page You can output cover pages both before and after a document Quality Media You can set basic print settings that match the printer Color Options You can adjust the print colors as you desire Page Processing Specifies the stapling side and stapling margin when multiple sheets of paper are being stapled together Supply Levels A rough indication of the remaining ink lev...

Page 146: ...ds Cleaning Inside the Printer Cleaning the Paper Feed Rollers Test Print Execute a test print to check the condition of the print head nozzle and to adjust the print head position Adjusting Print Head Position Printing a Nozzle Check Pattern Power Settings Operate the power of this printer from the printer driver Ink Cartridge Settings Selects the FINE cartridge you use for printing Quiet Setting...

Page 147: ...ter communicates with the printer to obtain information If the computer is unable to communicate with the printer an error message may be displayed If this happens click Cancel to display the most recent settings specified on your computer 147 ...

Page 148: ... and select Printers Scanners Print Scan To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Checking the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printi...

Page 149: ...hat you are using a preview may not be displayed on the left side of the Print dialog If you connect this printer and AirPort with a USB cable and print you must install the latest AirPort firmware If you are using OS X Mavericks v10 9 close the print status check window when you perform printer maintenance from the Canon IJ Printer Utility2 Notes on Adding a Printer If you will be installing the ...

Page 150: ...ment you will not be able to install this software 4 Select installation destination If necessary change the installation destination and click Continue 5 Continue installation Click Install When the authentication screen is displayed enter the name and password of the administrator and then click Install Software 6 Finish installation Follow the installation completion message and click Close Thi...

Page 151: ...Printing Directly from Smartphone Tablet Android Print Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct 151 ...

Page 152: ...hanging Printer Setting to Use Wireless LAN Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the wireless direct Restrictions Preparing for Wireless Direct Change settings below to prepare for wireless direct Printer s LAN settings Changing Printer s Settings Settings of a device to connect Changing Settings of a Devic...

Page 153: ...f XXXXXX E470 series does not appear on the list wireless direct is not enabled See Changing Printer s Settings to enable wireless direct 3 Enter password Your device is connected to the printer Note Check the password for the wireless direct Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter t...

Page 154: ...inter is turned on 2 Press and hold the Wi Fi button and release it when the Wi Fi lamp flashes 3 Press the Black button The ON lamp flashes and the Wi Fi lamp lights 4 Press the Wi Fi button repeatedly until the Network lamp lights When the lamps light as below wireless LAN is enabled 5 Press the Color button or the Black button to finalize selection 154 ...

Page 155: ...lass after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want Press the same button Color button or Black button as the one which you previously pressed Important Do not open the document cover or remove the original from the platen glass until scanning is completed While the printer is scanning the original ...

Page 156: ...hold down the Color or Black button for 2 or more seconds in step 4 The ON lamp flashes once 2 Release the button The printer starts copying When the print quality is set to Draft print speed is given priority over quality To give priority to quality press the Color or Black button for less than 2 seconds to copy in the print quality Standard 156 ...

Page 157: ...e ON lamp starts flashing instead of remaining lit 4 Press the Black button to select A4 or the Color button to select Letter The ON lamp stops flashing and remains lit then the paper size is changed Note When you switch the page size to A4 or Letter load paper of the selected size When the page size is set to A4 load A4 plain paper When the page size is set to Letter load Letter sized plain paper...

Page 158: ...ning from Computer Mac OS Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 158 ...

Page 159: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver 159 ...

Page 160: ...nts Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Saving after Checking Scan Results Sending Scanned Images via E mail Extracting Text from Scanned Images OCR IJ Scan Utility Screens 160 ...

Page 161: ...ument or magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder To change folder see Settings Dialog Application I...

Page 162: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 162 ...

Page 163: ...ave changed from USB to network connection set up the network environment from IJ Scan Utility Network Scan Settings Select Applications from Go menu of Finder and then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility2 icon to start IJ Scan Utility 163 ...

Page 164: ...scanner or printer is turned on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on the item type click Settings and then select the Apply recommended image correction checkbox in the Settings Auto Scan dialog Scanned images are saved in the folder set f...

Page 165: ...IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings General Settings Dialog 165 ...

Page 166: ...ically Save settings and the response after scanning can be specified in the Settings Auto Scan dialog Document Scans items as documents and saves them to a computer Scan save settings and the response after scanning can be specified in the Settings Document Scan dialog Photo Scans items as photos and saves them to a computer Scan save settings and the response after scanning can be specified in t...

Page 167: ...ents when scanning Save settings and the response after scanning can be specified in the Settings Driver dialog Instructions Opens this guide Settings Displays the Settings dialog in which you can specify the scan save settings and the response after scanning 167 ...

Page 168: ...t the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and Stitch Dialog Settings Driver Dialog General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in which to save ima...

Page 169: ...g items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the item type and size in the Settings Document Scan dialog Settings Photo Scan dialog or Settings Custom Scan dialog then click Photo Document or Custom in the IJ Scan Utility main screen You cannot scan ...

Page 170: ...nable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 format Note When you select the Save to a subfolder with current date checkbox the date and four digits are appended to the set file name Save in Displays the folder in which to save the scanned images ...

Page 171: ...scanned images in it The folder will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in 3 Application Settings Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pop up menu Send to an application Select this when...

Page 172: ...e pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 172 ...

Page 173: ...ed scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog is displayed from the Scan screen of My Image Garden the setting items for Application Settings do not appear 1 Scan Options Area Select Source Select the type of item to be scanned Scanning documents Document Scanning magazines Magazine 173 ...

Page 174: ...tion Settings Image Processing Settings Click Right Arrow to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation of text document and rotate image appear Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability Important The color tone may differ from the so...

Page 175: ...ected correctly Documents in which the text lines are inclined more than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or small fonts Documents with small amount of text Documents containing figures images Hand written text Documents containing both vertical and horizontal lines tables Note Scanning takes longer than usu...

Page 176: ...ictures folder Important When the Settings dialog is displayed from My Image Garden this option does not appear Data Format Select the data format in which to save the scanned images You can select JPEG Exif TIFF PNG PDF or PDF Multiple Pages Important You cannot select JPEG Exif when Color Mode is Black and White When Start OCR is selected in Application Settings you cannot select PDF or PDF Mult...

Page 177: ...will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in Check scan results and specify save settings Displays the Save Settings dialog after scanning Important When the Settings dialog is displayed from My Image Garden this option does not appear 3 Application Settings Area Open with an application ...

Page 178: ...lication from the pop up menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 178 ...

Page 179: ...select the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product name Click Select to display the network selection screen in which you can change the scanner to use Refer to Network Scan Settings for the setting procedure E mail Attachment Size You can restrict th...

Page 180: ...iles Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 180 ...

Page 181: ...Bonjour is disabled Enable Bonjour on your scanner or printer If you have changed the Bonjour service name after selecting your scanner or printer by Bonjour service name reopen the network selection screen and select the new Bonjour service name from Scanners Instructions Opens this guide Note If the Bonjour service name of your scanner or printer does not appear or cannot be selected check the f...

Page 182: ...e Corrections and Color Adjustments for details on the setting procedures for image correction and color adjustment Refer to General Notes Scanner Driver for the scanner driver Refer to Updating the Scanner Driver for the scanner driver In the Settings Driver dialog of IJ Scan Utility you can also make advanced settings for scanning with the scanner driver 182 ...

Page 183: ...ings Scanning may take longer than usual when image correction or color adjustment is applied Image Adjustment When Image Adjustment is set the brightness of the specified portion of the image is optimized Images can be adjusted according to the automatically detected item type or the specified item type The result of the adjustment will be reflected in the entire image None Image Adjustment will ...

Page 184: ... reduction process may remain or delicate parts of the image may be removed Important This function may not be effective for some types of photos Note It is recommended that you select None when scanning printed materials Fading Correction Use this function to correct photos that have faded with time or have a colorcast Colorcast is a phenomenon where a specific color affects the entire picture du...

Page 185: ... this when the effect level is too strong with the medium setting Medium It is recommended that you normally select this setting High Select this when the effect level is too weak with the medium setting Important Do not place objects that weigh 4 4 lbs 2 0 kg or more on the platen In addition do not press on the item with a force exceeding 4 4 lbs 2 0 kg If you press heavily the scanner may not w...

Page 186: ...sharp Mask If Unsharp Mask is enabled some moire effects may remain Note Scanning takes longer than usual when you enable Descreen Reduce Show through Use this function to reduce show through in duplex documents or lighten the base color in recycled paper and other colored paper when scanning documents Important Reduce Show through is effective only when Document or Magazine is selected for Image ...

Page 187: ...river then disconnect the USB cable from the computer and reconnect it 3 Turn on the machine Do not connect two or more scanners or multifunction printers with scanner function to the same computer simultaneously If multiple scanning devices are connected you may experience errors while accessing the devices When using a network compatible model by connecting to a network the machine cannot be acc...

Page 188: ...Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 188 ...

Page 189: ...canner driver may solve some problems you have experienced To obtain the scanner driver access our website and download the scanner driver for your model Important Scanner driver can be downloaded for free however Internet connection fees apply Related Topic Before Installing the Scanner Driver Installing the Scanner Driver 189 ...

Page 190: ...istrator of the computer You will be required to enter the name and password of the user with administrator privileges If you have multiple user accounts on Mac OS X log in with the first administrator account created Important If you install an older version of the scanner driver after installing a newer one the scanner driver may not operate properly In that case reinstall the newer scanner driv...

Page 191: ...cannot install this software If an authentication screen appears enter the administrator s name and password then click Install Software 4 Complete the installation The scanner driver is installed Set up the network environment if you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection Refer to Network Scan Settings for...

Page 192: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 192 ...

Page 193: ...e platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If scanned using the scanner driver the response may differ In that case adjust the cropping frame selection box manually Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents...

Page 194: ...DF scan by specifying the data format Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 194 ...

Page 195: ...and by following the instructions on our website With network connection scanning takes longer than USB connection Setting for Scanning with IJ Scan Utility In the IJ Scan Utility main screen select your scanner or printer that is connected to a network 1 Start IJ Scan Utility 2 Select Canon XXX series Network where XXX is the model name for Product Name You can scan via a network connection Note ...

Page 196: ... Occurs Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Printing Is Slow No Ink Comes Out Paper Jams Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory Scanning Problems Window...

Page 197: ...Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Appears List of Support Code for Error Error Message Appears on PictBridge Wireless LAN Compliant Device IJ Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages IJ Scan Utility Error Messages Mac OS Scanner Driver ICA Driver Err...

Page 198: ...s Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set fo...

Page 199: ...annot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LAN Connection Method Printing Scanning from Smartphone Tablet Cannot Print Scan fro...

Page 200: ...SB to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below for changing connection settings for the printer and computer smartphone tablet To change network connection method Changing Wireless LAN Connection Method Changing Connection Mode To add computer s...

Page 201: ...ttings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 201 ...

Page 202: ...d while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then...

Page 203: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the de...

Page 204: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 204 ...

Page 205: ... performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find Printer while Using Wireless LAN 205 ...

Page 206: ...network settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Power Status Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check Printe...

Page 207: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 208: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 209: ...t the location of the printer and the wireless router Make sure there is no source of radio wave interference near the printer or the wireless router If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the printer or the wireless router as far away from the interference source as possible Note Thoug...

Page 210: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 211: ...er see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of SSID After checking ...

Page 212: ... screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen Print Scan screen in Mac OS X v10 8 If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Turn off printer 2 Unplug USB cable from printer and computer and c...

Page 213: ... on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup screen and finish setup 3 Turn off printer 4 Restart compute...

Page 214: ... Fi lamp flashes 2 Press Black button 3 Press the Wi Fi button repeatedly until the Network lamp lights 4 Press Color button or Black button to finalize selection Check3 Make sure printer setup is complete If it is not perform setup For Windows Use the Setup CD ROM or follow the instructions on the Canon website For Mac OS Follow the instructions on the Canon website Check4 If you can use IJ Netwo...

Page 215: ...t inside Check7 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary To check the signal strength Checking Wireless Network Status Check8 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check9 Make s...

Page 216: ... button and release it when Alarm lamp flashes 23 times IPv6 is disabled and only IPv4 is enabled If the problem is not resolved redo setup For Windows Use the Setup CD ROM or follow the instructions on the Canon website For Mac OS Follow the instructions on the Canon website 216 ...

Page 217: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 217 ...

Page 218: ...blems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual supplied with the wireless router or ...

Page 219: ...sary Windows Checking Wireless Network Status Check6 Make sure you are using a valid channel Usable wireless channels may be limited depending on wireless network device used by your computer See the instruction manual provided with your computer or wireless network device to check usable wireless channels Check7 Make sure channel set on wireless router is a usable channel as confirmed in Check 6 ...

Page 220: ...ly the Network lamp lights up and then only the Wireless Direct is enabled 4 Press Color button or Black button to finalize selection Check3 Check the settings of your device smartphone tablet Make sure wireless LAN is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identi...

Page 221: ...stance from the printer Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print or Scan from a Computer Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer...

Page 222: ...computer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recommended for security reason If your wireless router is compatible with WPA WPA2 you can also use WPA2 or WPA Using WPA WPA2 The authentication method passphrase and dynamic encryption type must be the...

Page 223: ...u click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the printer is connected to an AirPort Base Station via a LAN check the settings in Wireless Security of Ai...

Page 224: ...Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make sure the computer and the wireless router can communicate with each other under this setting Check2 If filtering MAC addresses or IP addresses at wireless router check that MAC addresses or IP addre...

Page 225: ...e the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router 225 ...

Page 226: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 226 ...

Page 227: ...lect Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 or Windows 8 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter ...

Page 228: ...rs Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For Mac OS 1 Start Network Utility as shown below In Mac OS X v10 11 Mac OS X v10 10 or Mac OS X v10 9 select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility In Mac OS X v10 8 open Utilities folder in Applications...

Page 229: ...t loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 229 ...

Page 230: ... Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults follow the instructions on the Canon website to redo setup Press and hold Stop button and re...

Page 231: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 231 ...

Page 232: ... starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing Check3 If printing from a computer delete unnecessary print jobs For Windows Deleting the Undesired Print Job For Mac OS Deleting the Undesired Print Job Check4 Is your printer s printer driver is selected whe...

Page 233: ...t Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears This may reduce print quality Check6 If printing from your computer restart computer 233 ...

Page 234: ...zzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern If problem is not resolved aft...

Page 235: ...entation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following See Loading Paper...

Page 236: ... the power supply then remove the foreign object Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair 236 ...

Page 237: ...pe settings using the printer driver For Windows Printing with Easy Setup For Mac OS Printing with Easy Setup Check2 Make sure appropriate print quality is selected using printer driver Select a print quality suited to the paper and to what you are printing If you notice blurs or uneven colors increase the print quality setting and retry the printing You can check the print quality setting using t...

Page 238: ...Back of Paper Is Smudged Uneven or Streaked Colors 238 ...

Page 239: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 239 ...

Page 240: ...head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 When a FINE cartridge runs out of ink replace it with a new one Check4 When using paper with one printable surface make sure paper is loaded with printable side facing up P...

Page 241: ...platen glass Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass Loading Originals Check8 Is original loaded with side to be copied facing down on platen glass Check9 Did you copy a printout done by this printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Rep...

Page 242: ... later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 When a FINE cartridge runs out of ink replace it with a new one Check3 Is FINE cartridge installed properly If the FINE cartridge is not installed securely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover...

Page 243: ...djust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the Print Head Position For Mac OS Aligning the Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the...

Page 244: ...ct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper If the paper corners curl more than 0 1...

Page 245: ...g paper that has been curled outward one sheet at a time Check4 If intensity is set high reduce intensity setting and try printing again If you are printing with a high intensity setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Check the intensity setting in the printer driver For Windows Adjusting Intensity For Mac OS Adjusting Intensity Check5 Do no...

Page 246: ...ide the printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure printer is turned on 2 Open printer driver setup window How to Open the Printer Driver Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and click OK ...

Page 247: ...Scanning Problems Mac OS Scanning Problems IJ Scan Utility Error Messages Scanner Driver ICA Driver Error Messages 247 ...

Page 248: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 248 ...

Page 249: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 249 ...

Page 250: ... website Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Make sure that the application supports the ICA driver You cannot start the scanner driver from applications not supporting the ICA driver Check 4 Scan and save images with IJ Scan Utility and open the files in your application 250 ...

Page 251: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 251 ...

Page 252: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 252 ...

Page 253: ...river setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon IJ Printer Utility2 select Power Settings in the pop up menu and then select Disable for Auto Power Off on Auto Power Note You can also enable the printer to turn on off automatically from the operation panel T...

Page 254: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 255: ...on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver Windows How to Open the Printer Driver Setup Window 255 ...

Page 256: ...Installation and Download Problems Cannot Install MP Drivers Updating MP Drivers in Network Environment Windows 256 ...

Page 257: ...ist on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert...

Page 258: ...d then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers For Mac OS Download the drivers from the support page o...

Page 259: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the ne...

Page 260: ...Errors and Messages An Error Occurs Message Appears 260 ...

Page 261: ...off Number of flashes Cause Support Code 2 flashes Printer is out of paper 1000 3 flashes The cover is opened while printing is in progress 1203 Paper jam 1300 4 flashes FINE cartridge is not installed properly 168A 5 flashes FINE cartridge is not installed 1401 FINE cartridge cannot be recognized 1403 Appropriate ink cartridge is not installed 1485 8 flashes Ink absorber is almost full 1700 9 fla...

Page 262: ...ernately Example of 2 times flashing A Flashes B Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred 5100 7 flashes Printer error has occurred 5B00 5B01 10 flashes An error requiring a repair has occurred B201 B202 B203 B204 Other cases than above Printer error has occurred 5011 5012 5050 5200 5400 6000 6500 6800 6801 6900 6901 6902 262 ...

Page 263: ...6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 When a Support Code and a message are displayed on the computer screen For Windows For Mac OS 263 ...

Page 264: ...creen differs depending on the OS you are using For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 264 ...

Page 265: ... Power Cord for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connec...

Page 266: ...inting Support Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could no...

Page 267: ...does not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically...

Page 268: ...Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Prin...

Page 269: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending the information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Surv...

Page 270: ...on Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time ...

Page 271: ...esponse Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1485 1682 1684 1686 1688 168A 1700 1701 1890 2000 to 2ZZZ 2900 2901 4000 to 4ZZZ 4100 4102 4103 5000 to 5ZZZ 5011 5012 5050 5100 5200 5400 5B00 5B01 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 A000 to ZZZZ B201 B202 B203 B204...

Page 272: ...e appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or from the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 272 ...

Page 273: ...paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s Black or Color button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 the print data that ...

Page 274: ...ng before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch the clear film by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the ...

Page 275: ...ut paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the FINE cartridge holder Any small bits of paper left in the printer 275 ...

Page 276: ...u are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 276 ...

Page 277: ...t loaded properly What to Do Take the corresponding actions below Load paper in the rear tray Align the paper guide with the paper stack when you load paper After carrying out the above measures press the printer s Black or Color button Note To cancel printing press the printer s Stop button 277 ...

Page 278: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 278 ...

Page 279: ...the cover Press the printer s Black or Color button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 279 ...

Page 280: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 280 ...

Page 281: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this machine Install the appropriate ink cartridge If you want to cancel printing press the machine s Stop button 281 ...

Page 282: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 282 ...

Page 283: ... detected If you want to continue printing without this function press the machine s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 283 ...

Page 284: ...ine s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 284 ...

Page 285: ...at to Do Retract the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure the FINE cartridge compatible with the printer is installed Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After installing close the cover 285 ...

Page 286: ...1700 Cause Ink absorber is almost full What to Do Press the printer s Black or Color button to continue printing Contact your nearest Canon service center to request a repair 286 ...

Page 287: ...en removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the protective material If the cover is open close it If this does not solve the problem contact your nearest Canon service center to request a repair 287 ...

Page 288: ...tion and orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern If the error is not resolved perform manual print head alig...

Page 289: ...oad print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Black or Color button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 289 ...

Page 290: ... paper size setting and then redo the printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm or 5 x 7 13 x 18 cm When the media type is set to Glossy Photo Paper Set the paper size to 4 x 6 10 x 15 cm When the media type is set to Envelope Set the paper size to Envelope Com 10 or Envelope DL 290 ...

Page 291: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 291 ...

Page 292: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 292 ...

Page 293: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 293 ...

Page 294: ... FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch the clear film by touching it with paper or your hand ...

Page 295: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 295 ...

Page 296: ...5B00 Cause Printer error has occurred What to Do Contact your nearest Canon service center to request a repair 296 ...

Page 297: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 297 ...

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