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Use the Service With More Than One Person
To allow multiple users to use this function, register users (other than the printer's owner) as members.
1. The printer's owner uses his/her smartphone, tablet, or computer to access the service's
login URL (https://pr.mp.c-ij.com/po) and logs in
2. Select the printer name that you want to add the member. Click
Member Settings
->
Add
to enter the member's e-mail address, and click
Add
A URL of the member registration page is sent to the e-mail address of the newly registered member.
3. Registered member accesses to the URL that is included in the e-mail, and complete the
registration
You can use this service from registered e-mail address.
Note
• You can register up to 500 members.
Print from E-mail Troubleshooting
The Document Does Not Print
If You Cannot Register to the Service or Delete the Service
If You Cannot Print after the Printer Is Repaired
The Document Does Not Print
If the document does not print, check the following:
• Check that the printer power is on.
If the printer power is on, turn it off and then back on again, and check whether the issue is resolved.
• Check that the printer is connected to the network.
• Check that the printer is connected to a LAN and the LAN has an Internet connection.
• Look at the printer LCD monitor and check that no error message is displayed.
If the problem persists, use the printer driver on your computer to execute printing and check whether
the document can be printed normally on the printer.
If the document cannot be printed, refer to the
Online Manual
for your printer.
• Check that the file attached to the e-mail is an Adobe PDF file, a JPEG file, or
a .doc/.docx/.xls/.xlsx/.ppt/.pptx file.
• Check whether the e-mail address of the send destination is correct.
To check the print address, from the operation panel of this printer, display the home window and
select
Setup
->
Web service setup
->
Web service connection setup
->
Print from
E-mail setup
->
Check address for printing
.
• Check that the user's e-mail address for using this service is registered.
If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-
ij.com/po).
• In the
Print Status
screen, click
Go to Print History Screen
and check the history of jobs that were
sent. You can check the error details.
122
Summary of Contents for MB5000 Series
Page 90: ...90 ...
Page 118: ...Manual Online This function displays the Online Manual 118 ...
Page 131: ...Safety Guide Safety Precautions Regulatory and Safety Information 131 ...
Page 139: ...139 ...
Page 141: ...Main Components Front View Rear View Inside View Operation Panel 141 ...
Page 159: ...Loading Paper Originals Loading Paper Loading Originals Inserting the USB Flash Drive 159 ...
Page 189: ...Inserting the USB Flash Drive Inserting the USB Flash Drive Removing the USB Flash Drive 189 ...
Page 192: ...Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status 192 ...
Page 236: ...236 ...
Page 281: ...Information about Network Connection Useful Information about Network Connection 281 ...
Page 328: ...5 Delete Deletes the selected IP address from the list 328 ...
Page 402: ...Note Selecting Scaled changes the printable area of the document 402 ...
Page 413: ...Related Topic Changing the Printer Operation Mode 413 ...
Page 435: ...Note During Grayscale Printing inks other than black ink may be used as well 435 ...
Page 440: ...Adjusting Intensity Adjusting Contrast 440 ...
Page 548: ...About Special Copy Menu Copying Thick Originals Such as Books 548 ...
Page 556: ...See Two Sided Copying for two sided copying 556 ...
Page 557: ...Scanning Scanning from a Computer Scanning from the Operation Panel of the Machine 557 ...
Page 561: ...Note Refer to Settings Dialog Box for how to set the applications to integrate with 561 ...
Page 571: ... Documents with colors in the background of text Documents containing multiple languages 571 ...
Page 598: ...Defaults You can restore the settings in the displayed screen to the default settings 598 ...
Page 644: ...Related Topic Scanning Items Larger than the Platen Image Stitch 644 ...
Page 665: ...665 ...
Page 688: ...Related Topic Scanning in Basic Mode 688 ...
Page 746: ...746 ...
Page 894: ...4 When a confirmation message is displayed click Yes 894 ...
Page 947: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 947 ...
Page 949: ...Back of the Paper Is Smudged Colors Are Uneven or Streaked 949 ...
Page 1052: ...1660 Cause The ink tank is not installed Action Install the ink tank 1052 ...
Page 1090: ...5500 Cause Ink tank has not been properly recognized Action Contact the service center 1090 ...
Page 1091: ...5501 Cause Ink tank has not been properly recognized Action Contact the service center 1091 ...
Page 1092: ...5B00 Cause Printer error has occurred Action Contact the service center 1092 ...
Page 1093: ...5B01 Cause Printer error has occurred Action Contact the service center 1093 ...