98
Before Use
Basic Guide
Advanced Guide
Camera Basics
Auto Mode
Other Shooting
Modes
P Mode
Playback Mode
Setting Menu
Accessories
Appendix
Index
Before Use
Basic Guide
Advanced Guide
Camera Basics
Auto Mode
Other Shooting
Modes
P Mode
Playback Mode
Setting Menu
Accessories
Appendix
Index
Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the ON/OFF button is pressed.
•
Confirm that the battery pack is charged (
=
10
).
•
Confirm that the battery pack is inserted facing the correct way (
=
11
).
•
Confirm that the memory card/battery cover is fully closed (
=
12
).
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly.
•
Battery performance decreases at low temperatures. Try warming the battery pack a
little by putting it in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
•
If these measures do not help and the battery pack still runs out of power soon after
charging, it has reached the end of its life. Purchase a new battery pack.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (
=
12
).
The battery pack is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if
battery swelling prevents the battery pack from fitting in the camera, contact a Canon
Customer Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (
=
83
).
Shooting
Cannot shoot.
•
In Playback mode (
=
60
), press the shutter button halfway (
=
20
).
Strange display on the screen under low light (
=
20
).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may darken under bright light.
•
The screen may flicker under fluorescent or LED lighting.
•
Purplish banding may appear on the screen if you compose a shot that includes a
bright light source.
No date stamp is added to images.
•
Configure the [Date Stamp
] (
=
33
) setting. Note that date stamps are not
added to images automatically, merely because you have configured the [Date/Time]
setting (
=
12
).
•
Date stamps are not added in shooting modes (
=
108
) in which this setting cannot
be configured (
=
33
).
[
h
] flashes on the screen when the shutter button is pressed, and
shooting is not possible (
=
27
).
[ ] is displayed when the shutter button is pressed halfway (
=
27
).
•
Set the flash mode to [
h
] (
=
55
).
•
Increase the ISO speed (
=
49
).
•
Mount the camera on a tripod or take other measures to keep it still.
IXUS 170
IXUS 165
•
Set [IS Mode] to [Continuous] (
=
58
). However, you should set [IS Mode] to [Off]
when using a tripod or other means to secure the camera (
=
58
).
Shots are out of focus.
•
Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot (
=
20
).
•
Make sure subjects are within focusing range (
=
113
).
•
Set [Lamp Setting] to [On] (
=
37
).
•
Confirm that unneeded functions such as macro are deactivated.
•
Try shooting with focus lock or AF lock (
=
53
,
55
).
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