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Canon iP4500 - PIXMA Color Inkjet Printer, Quick Start Manual

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Canon iP4500 - PIXMA Color Inkjet Printer Quick Start Manual Download Page 76

72

Troubleshooting

Paper Does Not Feed Properly

Paper Does Not Feed from the Paper Source 
Specified in the Printer Driver

Cause

Action

Printing on inappropriate type of paper.

Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 4 and make sure that the paper you are 
using is suitable.

Paper Feed Roller is dirty.

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure 
only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 57.

Paper not loaded properly.

Make sure of the following when you load paper in the printer.

z

When loading two or more sheets of paper, align the edges of the sheets 
before loading.

z

Always load the paper in portrait orientation, either in the Rear Tray or the 
Cassette, regardless of the printing orientation.

z

When loading paper in the Rear Tray, load the paper with the print side facing 
UP. Align the right edge of the paper stack against the Cover Guide and slide 
the Paper Guide so that it just touches the left edge of the stack.

z

When loading paper in the Cassette, load the paper with the print side facing 
DOWN. Align the right edge of the paper stack against the right edge of the 
Cassette and slide the Paper Guides against the left and bottom edges of the 
stack.

z

When loading paper in the Cassette, make sure that the paper is not set over 
the protrusion of the Load Limit Mark on the Paper Guide.

For details on loading paper, see “Loading Paper” on page 11.

Too much paper loaded.

Make sure that the paper stack does not exceed the load limit. However, proper 
feeding of paper may not be possible at this maximum capacity depending on 
the type of paper or environmental conditions (either very high or low 
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 11.

Cause

Action

The paper source is specified in the 
data created by an application 
software.

When the paper source setting is inconsistent between an application program 
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver 
setting, or click the 

Print Options

 on the 

Page Setup

 sheet in the printer driver 

and select 

Disable the paper source setting of the application software

 on 

the 

Print Options

 screen.

For the print option setting, refer to the 

PC Printing Guide

 on-screen manual.

Summary of Contents for iP4500 - PIXMA Color Inkjet Printer

Page 1: ...ide series The following ink tanks are compatible with this product For information on product specifications please visit our website at www usa canon com QT5 1281 V01 XXXXXXXX CANON INC 2007 PRINTED IN THAILAND Quick Start Guide ...

Page 2: ...on and updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 5 Black 0628B002 CLI 8 Black 0620B002 CLI 8 Cyan 0621B002 CLI 8 Magenta 0622B002 CLI 8 Yellow 0623B002 Canon Specialty Paper...

Page 3: ...Photo Printer Quick Start Guide series ...

Page 4: ...thout notice Depending on your application program operations may differ For details refer to the instruction manual of your application The steps described in this manual are in Windows Vista operating system Ultimate Edition hereafter referred to as Windows Vista and Mac OS X v 10 4 x As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy...

Page 5: ...Incorrect 34 Printing the Nozzle Check Pattern 35 Examining the Nozzle Check Pattern 37 Print Head Cleaning 38 Print Head Deep Cleaning 41 Aligning the Print Head 43 Cleaning Your Printer 57 Troubleshooting 63 Cannot Install the Printer Driver 64 Cannot Connect to Computer Properly 65 Print Results Not Satisfactory 66 Printer Does Not Start 70 Printer Moves But Ink Is Not Ejected 71 Paper Does Not...

Page 6: ... Note Auto Power On Off Feature You can set the printer to turn on and off automatically z Auto Power On Automatically turns on the printer when print data is sent from the computer z Auto Power Off Automatically turns off the printer when no print data is sent for a certain interval Set this setting in the Maintenance sheet of the printer driver in Windows and in the Canon IJ Printer Utility on a...

Page 7: ...nter is turned off Important About the Power Plug When removing the power plug after turing off the printer be sure to confirm that the POWER lamp is not lit If the power plug is removed from the wall outlet with the POWER lamp still lit or flashing green the printer may become unable to print See Keeping the Best Printing Results on page 33 ...

Page 8: ...ptimal print quality Note At purchase the printer is set to feed from the Rear Tray If you are printing without changing paper source settings load paper in the Rear Tray z Photo Quality Media z Glossy Photo Paper z Photo Paper Plus Semi gloss z Photo Paper Plus Glossy z Photo Paper Plus Double Sided z Photo Paper Pro z Matte Photo Paper z Photo Stickers z Media Suited for Business Documents z Hig...

Page 9: ...ing paper in stacks the print side may be marked as it is fed in or sheets may be stuck to one another causing them not to be fed properly In this case load one sheet at a time Media Type Model 1 Paper Support Load Limit Paper OutputTray Load Limit Printer Driver Setting for Media Type Rear Tray Cassette Plain Paper 2 150 sheets 150 sheets 50 sheets Plain Paper Envelopes 10 envelopes 5 envelopes 1...

Page 10: ...s than 17 lb 64 gsm z Paper that is too thick plain paper except for Canon genuine paper weighing more than 28 lb 105 gsm z Picture postcards z Postcards affixed with photos or stickers z Any type of paper with holes z Paper that is not rectangular z Paper bound with staples or glue z Paper with adhesives z Paper decorated with glitter etc Important z Put unused paper back into the package and sto...

Page 11: ... the paper source selection matches the paper source where you actually loaded paper To change the paper source simply press the Paper Feed Switch For details see Changing the Paper Source on page 10 Note z Some types and sizes of paper are not loadable in the Cassette and requires the use of the Rear Tray See Paper Handling on page 5 For details on loading paper see Loading Paper on page 11 z Pri...

Page 12: ...ently by specifying the type of paper you use regularly this way since the paper source will be switched automatically to the Cassette for this paper A Rear Tray Load paper of various types and sizes including photo paper B Cassette Load paper you use most regularly such as plain paper Note z Some types and sizes of paper are not loadable in the Cassette and requires the use of the Rear Tray See P...

Page 13: ... source runs out of paper during printing A Rear Tray Load plain paper B Cassette Load plain paper Choosing the paper source to match the location of the printer You can choose to use only either the Rear Tray or Cassette according to the location of the printer For example if you intend to install the printer in a small place such as on a shelf with minimal space you can use just the Cassette for...

Page 14: ...portant When Printing from Your Computer If a setting other than Paper Feed Switch is selected for Paper Source in the printer driver the Paper Feed Switch on the printer will be disabled and the printer driver settings takes precedence when printing Confirm the setting in the printer driver See Printing with Windows on page 22 or Printing with Macintosh on page 23 For details on paper source sele...

Page 15: ...ng photographs For details on the specialty media Canon provides for use with its various printers see Using Specialty Media on page 4 When Printing on Plain Paper z You can use general copy paper or Canon s Super White Paper When printing on both sides we recommend Canon s Super White Paper Double Sided Paper size Standard sizes A4 B5 A5 Letter and Legal Rear Tray only Non standard sizes for the ...

Page 16: ...ause paper jams z If paper is curled hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat See Paper is curled on page 69 z To avoid curling handle paper as follows When you are not using the printer remove paper from the Rear Tray and put unused paper back into the package and keep them on a level surface Take out only the necessar...

Page 17: ...tack 4 Select the page size and type of the loaded paper in Page Size or Paper Size and Media Type in the printer driver Important Do not load higher than the Load Limit Mark A Note Make sure that the Cover Guide is set upright when you load paper in the Rear Tray Important Do not slide the Paper Guide too strong Paper may not be fed properly Note For details on printer driver settings see Printin...

Page 18: ...Cover on the Cassette 4 Adjust the size of the Cassette When loading A5 or larger sized paper nonstandard size paper with 8 inches 203 mm or more in length pull the tab A towards you to unlock and extend the Cassette When loading 5 x 7 or smaller sized paper nonstandard size paper with less than 8 inches 203 mm in length do not extend the Cassette Important z Do not leave photo paper such as Photo...

Page 19: ...sette into the printer Push the Cassette all the way into the printer If the Cassette has been extended to accommodate larger paper sizes the front edge of the Cassette will extend beyond the front of the printer 8 Prepare the Paper Output Tray 1 Press the Open button to open the Paper Output Tray 2 Extend the Output Tray Extension 3 Press the Paper Feed Switch so that the Cassette lamp A lights I...

Page 20: ...or Paper Size and Media Type in the printer driver Note z For details on printer driver settings see Printing with Windows on page 22 or Printing with Macintosh on page 23 z You can also select the paper source with the printer driver For details refer to the PC Printing Guide on screen manual ...

Page 21: ...the crease Press the envelope flat working from the middle to the edge The above illustrations show a side view of the leading edge of the envelope Important z Do not use the following envelopes Envelopes with a double flap or sticker flaps Envelopes with an embossed or treated surface Envelopes with pressure seals Envelopes whose gummed flaps are already moistened and adhesive z Select either DL ...

Page 22: ...pe 2 Select the size for envelopes In Windows select DL Env or Comm Env 10 in Page Size In Macintosh select DL Envelope or 10 Envelope in Paper Size 3 Select Landscape in Orientation Important Make sure that the Cover Guide is set upright when you load paper in the Rear Tray Note Do not slide the Paper Guide too strong Paper may not be fed properly Important Be sure to set the printer driver setti...

Page 23: ...he side of the envelope 3 Press the Paper Feed Switch so that the Cassette lamp lights up 4 Specify the settings in the printer driver 1 Select Envelope in Media Type 2 Select the size for envelopes In Windows select DL Env or Comm Env 10 in Page Size In Macintosh select DL Envelope or 10 Envelope in Paper Size 3 Select Landscape in Orientation Important Be sure to set the printer driver setting p...

Page 24: ... left side of the paper stack 4 Press the Paper Feed Switch so that the Rear Tray lamp lights up 2 Select the size and type of the loaded paper in Page Size or Paper Size and Media Type in the printer driver Note Load Credit card sized paper only in the Rear Tray Note Make sure that the Cover Guide is set upright when you load paper in the Rear Tray Note z For details on printer driver settings se...

Page 25: ... Guide against the sides of the paper stack 4 Press the Paper Feed Switch so that the Cassette lamp lights up 2 Select the size and type of the loaded paper in Page Size or Paper Size and Media Type in the printer driver Note z For details on printer driver settings see Printing with Windows on page 22 or Printing with Macintosh on page 23 z You can also select the paper source with the printer dr...

Page 26: ...plication software 4 Select Print on the application software s File menu 5 Make sure that Canon XXX where XXX is your printer s name is selected in Select Printer and click Preferences or Properties 6 Specify the required settings and click OK You can change the paper source to be used with the printer driver For details refer to Changing the Paper Source in the User s Guide on screen manual 7 Cl...

Page 27: ... Make sure that your printer s name is selected in Format for 6 Select the desired paper size in Paper Size 7 Click OK 8 Select Print on the application software s File menu 9 Select Quality Media in the pop up menu 10 Specify the required settings You can change the paper source to be used with the printer driver For details refer to Changing the Paper Source in the User s Guide on screen manual ...

Page 28: ...ages taken with a DCF Design rule for Camera File system ver 1 0 2 0 compatible digital camera Exif ver 2 2 2 21 compliant as well as PNG files Printing Photographs Directly from a Compliant Device To connect a PictBridge compliant device to this printer use a USB cable recommended by the device s manufacturer 1 Prepare for printing 1 Turn on the printer See Turning the Printer On and Off on page ...

Page 29: ...d 3 Specify the print settings such as paper type and layout See About PictBridge Print Settings on page 26 You can make settings using the menu on the LCD of your PictBridge compliant device Select the size and type of paper that you loaded in the printer 4 Start printing from your PictBridge compliant device Note Depending on the model or brand of your device you may have to select a print mode ...

Page 30: ...derless 4 You may not be able to purchase some Canon genuine papers depending on the country or region of purchase 5 When printing on Photo Paper Plus Semi gloss 8 x 10 203 2 x 254 0 mm SG 201 select 20 x 25 cm 8 x 10 for Paper size and Default for Paper type 6 Exclusively used to print photo stickers When printing on sticker paper select 10 x 15 cm 4 x 6 in Paper size and Photo for Paper type Do ...

Page 31: ...x 6 13 x 18 cm 5 x 7 20 x 25 cm 8 x 10 A4 or 8 5 x 11 Letter is selected for Paper Size 2 You can use this option only when A4 or 8 5 x 11 Letter is selected for Paper size 3 DPOF Digital Print Order Format is a standard format to record the specified information regarding images such as which image or number of copies to print z Date File No Print Setting You can specify whether the date and or f...

Page 32: ...or a while but we recommend you to have a new ink tank available Flashing quickly at around 1 second intervals Repeats The ink tank is inserted in the wrong position or it is empty Ensure that the ink tank is in the correct position as directed by the label on the Print Head Holder If the position is correct and its lamp flashes it is empty Replace it with a new one z Ink lamp is off The tank is n...

Page 33: ... the confirmation screens 1 Open the printer properties dialog box Refer to Opening the Printer Properties Dialog Box Directly from Control Panel in Opening the Printer Properties Dialog Box Windows of the User s Guide on screen manual 2 Click View Printer Status on the Maintenance sheet To confirm the ink tank information click the Ink Details menu 1 Open the Canon IJ Printer Utility Refer to Ope...

Page 34: ...rly when it is reinstalled To maintain optimal printing quality use an ink tank within six months of first use z Color ink may be consumed even when printing a black and white document or when black and white printing is specified Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning which may be necessary to maintain the printer s performance When an ink tank is out of in...

Page 35: ... malfunction or become unable to print z Be sure to remove the clear film from the ink tank in the exact order shown above as failure to follow this step may cause the ink to leak and stain your clothes and hands z Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands z Do not reattach the protective cap once you have removed it Discard it acco...

Page 36: ...ghts up red 6 Close the Inner Cover and the Top Cover Important The printer cannot be used unless all the ink tanks are installed Note z If the ALARM lamp still flashes orange after the Top Cover is closed see ALARM Lamp Flashes Orange on page 77 z When you start printing after replacing the ink tank Print Head Cleaning is performed automatically Do not perform any other operations until Print Hea...

Page 37: ...ly causing the Print Head to dry and clog When You Are Not Using the Printer for a Long Time When you are not using the printer for a long time print in both black white and in color or perform Print Head Cleaning about once a month to prevent degradation of the Print Head Numerous nozzles are installed in the Print Head for high precision printing Just as the uncapped tip of a ballpoint pen or ma...

Page 38: ...on z Make sure that the ink tank is set properly See Replacing Ink Tanks on page 30 z Make sure that all the orange tapes have been peeled off z If the ALARM lamp flashes orange see ALARM Lamp Flashes Orange on page 77 z Increase the Print Quality setting in the printer driver settings Refer to the PC Printing Guide on screen manual Step 1 See Printing the Nozzle Check Pattern on page 35 If lines ...

Page 39: ...tern and take the appropriate action See Examining the Nozzle Check Pattern on page 37 Note z Make sure that the Inner Cover is closed Printing the Nozzle Check Pattern Without a Computer z Nozzle check pattern printing can be performed also from the printer itself using the RESUME CANCEL button 1 With the printer on load a sheet of A4 or Letter sized plain paper in the Rear Tray 2 Press the Open ...

Page 40: ...ich you loaded the paper 4 Open the Canon IJ Printer Utility dialog box 5 Print the Nozzle Check Pattern 1 Select Test Print in the pop up menu 2 Click Nozzle Check 3 Confirm the displayed message and click Print Check Pattern The nozzle check pattern is printed Do not open the Top Cover while printing 6 Examine the pattern and take the appropriate action See Examining the Nozzle Check Pattern on ...

Page 41: ...this pattern are missing the Black print head nozzle needs cleaning Example When lines are missing 2 If these patterns have white streaks the Color print head nozzle needs cleaning Example When white streaks appear Note The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on p...

Page 42: ...int Head causes used ink to be absorbed in the ink absorber Cleaning the Print Head consumes ink so perform Print Head Cleaning only when necessary If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle check pattern the Print Head Cleaning dialog box shown in of step 4 3 in the following procedure will appear 1 Make sure that the printer is on 2 Press th...

Page 43: ...tern finishes printing 5 Check the print head condition with the printed nozzle check pattern and take appropriate action See Examining the Nozzle Check Pattern on page 37 If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle check pattern the Print Head Cleaning dialog box shown in of step 4 3 in the following procedure will appear 1 Make sure that the ...

Page 44: ...aper source in which you loaded the paper 7 Confirm the displayed message and click Print Check Pattern The nozzle check pattern is printed Do not perform any other operations until the nozzle check pattern finishes printing 5 Check the print head condition with the printed nozzle check pattern and take appropriate action See Examining the Nozzle Check Pattern on page 37 Note Clicking Initial Chec...

Page 45: ...ck ink tanks Select Black to clean the nozzles of PGI 5BK Color to clean the nozzles of CLI 8BK 4 Click Execute 5 Confirm the displayed message and click OK Print Head Deep Cleaning starts when the POWER lamp starts flashing green Do not perform any other operations until Print Head Deep Cleaning finishes This takes about 90 seconds 5 Check the condition of the Print Head 1 Load a sheet of A4 or L...

Page 46: ...ad Deep Cleaning starts when the POWER lamp starts flashing green Do not perform any other operations until Print Head Deep Cleaning finishes This takes about 90 seconds 5 Check the condition of the Print Head 1 Load a sheet of A4 or Letter sized plain paper in the Rear Tray or Cassette 2 Press the Paper Feed Switch to select the paper source in which you loaded the paper 3 Print the nozzle check ...

Page 47: ... the Cassette when performing Automatic Print Head Alignment Always load paper in the Rear Tray Note z Aligning the Print Head without a Computer The Print Head can also be aligned from the printer itself using the RESUME CANCEL button If the printer driver is not installed in the computer align the Print Head in this way 1 Make sure that the printer is on 2 Press the Open button to open the Paper...

Page 48: ...the Print Head is aligned automatically Important Do not open the Top Cover while printing Note Clicking Print Alignment Value prints the current settings and finishes Print Head Alignment Note z If the pattern is not printed successfully see ALARM Lamp Flashes Orange on page 77 z If results of Automatic Print Head Alignment are not satisfactory see Manual Print Head Alignment on page 47 and align...

Page 49: ...tput Tray Extension 3 Open the Canon IJ Printer Utility dialog box 4 Adjust the print head pattern 1 Select Test Print in the pop up menu 2 Click Print Head Alignment 3 Confirm the displayed message and click Print Head Alignment The print head alignment pattern is printed Printing takes about 10 minutes to complete Important Do not open the Top Cover while printing Note Clicking Print Alignment V...

Page 50: ...he Print Head is aligned automatically Note z If the pattern is not printed successfully see ALARM Lamp Flashes Orange on page 77 z If results of Automatic Print Head Alignment are not satisfactory see Manual Print Head Alignment on page 47 and align the Print Head manually ...

Page 51: ...r 4 Print the pattern 1 Open the printer properties dialog box 2 Click the Maintenance tab and then Custom Settings 3 Select the Align heads manually check box and then click Send 4 Confirm the displayed message and click OK 5 In the Maintenance sheet click Print Head Alignment 6 Confirm the displayed message and click Print Head Alignment 7 After the pattern is printed click Yes The dialog for en...

Page 52: ...oticeable vertical white streaks B More noticeable vertical white streaks 2 Repeat the procedure until you finish inputting the pattern number for column G then click OK 3 Confirm the displayed message and click OK The second pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical whit...

Page 53: ...noticeable vertical white streaks B More noticeable vertical white streaks 2 Repeat the procedure until you finish inputting the pattern number for column O then click OK 3 Confirm the displayed message and click OK The third pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical whit...

Page 54: ...oticeable vertical white streaks C Less noticeable horizontal white streaks D More noticeable horizontal white streaks 2 Repeat the procedure until you finish inputting the pattern number for column V then click OK 3 Confirm the displayed message and click OK The fourth pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting tha...

Page 55: ...noticeable horizontal streaks C Less noticeable horizontal white streaks D More noticeable horizontal white streaks 2 Repeat the procedure until you finish inputting the pattern number for column k then click OK 3 Confirm the displayed message and click OK Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable horizontal white streaks C D ...

Page 56: ...op up menu 3 Select the Align heads manually check box and then click Send 4 Confirm the displayed message and click OK 5 Select Test Print in the pop up menu 6 Click Print Head Alignment 7 Confirm the displayed message and click Print Head Alignment The dialog for entering a print head alignment value is displayed Important You cannot print the print head alignment pattern if paper of size other ...

Page 57: ...ticeable vertical white streaks B More noticeable vertical white streaks 2 Repeat the procedure until you finish inputting the pattern number for column G then click Send 3 Confirm the displayed message and click OK The second pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical whi...

Page 58: ...oticeable vertical white streaks B More noticeable vertical white streaks 2 Repeat the procedure until you finish inputting the pattern number for column O then click Send 3 Confirm the displayed message and click OK The third pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical whi...

Page 59: ...ticeable vertical white streaks C Less noticeable horizontal white streaks D More noticeable horizontal white streaks 2 Repeat the procedure until you finish inputting the pattern number for column V then click Send 3 Confirm the displayed message and click OK The fourth pattern is printed Do not open the Top Cover while printing Note If it is difficult to pick the best pattern pick the setting th...

Page 60: ...a that has the least noticeable horizontal streaks C Less noticeable horizontal white streaks D More noticeable horizontal white streaks 2 Repeat the procedure until you finish inputting the pattern number for column k then click Send Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable horizontal white streaks C D ...

Page 61: ...click OK The Paper Feed Roller will rotate as they clean 7 Make sure that the paper feed roller stops rotating When the message appears load three sheets of A4 or Letter sized plain paper in the paper source you selected in step 3 Caution z Do not use tissue paper paper towels or similar materials for cleaning Paper tissue powders or fine threads may remain inside the printer and cause problems su...

Page 62: ...e roller with your fingers rotate it with the cotton swab If this does not solve the problem contact your Canon Service representative 1 Make sure that the printer is on and then remove any paper from the Rear Tray and Cassette 2 Press the Open button to open the Paper Output Tray and extend the Output Tray Extension 3 Press the Paper Feed Switch to select the paper source to clean 4 Open the Cano...

Page 63: ...the roller A manually as you clean it Do not touch the roller with your fingers rotate it with the cotton swab If this does not solve the problem contact your Canon Service representative Cleaning the Inside of the Printer If the printed paper is smudged the inside of the printer may be dirty To always get best quality printing result periodical cleaning of the inside of the printer is recommended...

Page 64: ...e any paper from the Rear Tray 2 Press the Open button to open the Paper Output Tray and extend the Output Tray Extension 3 Fold a sheet of A4 or Letter sized plain paper in half widthwise and then unfold it 4 Load this and only this sheet of paper in the Rear Tray with the open side to the front 5 Hold down the RESUME CANCEL button and release it when the POWER lamp flashes green five times The p...

Page 65: ...Make sure that the printer is on and then remove any paper from the Rear Tray 2 Press the Open button to open the Paper Output Tray and extend the Output Tray Extension 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise and then unfold the paper 4 Load this and only this sheet of paper in the Rear Tray with the open side to the front 5 Open the Canon IJ Printer Utility dialo...

Page 66: ...according to instructions See Cleaning the Protrusions Inside the Printer on page 62 z Cleaning the Protrusions Inside the Printer If protrusions inside the printer are stained wipe off any ink from the protrusions using a cotton swab or the like Important z Even if the Cassette is selected as the paper source paper will be fed from the Rear Tray z Do not perform any other operation while the bott...

Page 67: ... 77 z Error Message Appears on the Computer Screen on page 80 z Error Message Appears on a PictBridge Compliant Device on page 83 If an Error Occurs When the Printer Is Connected to a Computer When an error occurs in printing such as the printer is out of paper or paper is jammed a troubleshooting message is displayed automatically Take the appropriate action described in the message The message m...

Page 68: ...lick the My Computer icon on the desktop 2 Double click the CD ROM icon on the displayed window Note To use the Run command to start the setup program specify your disc drive and then the name of the setup program MSETUP4 EXE The drive letter of the disc drive depends on your computer Double click the CD ROM icon on your desktop to start installation If the CD ROM icon is not displayed restart you...

Page 69: ...ion z The USB cable and the USB hub if you are using one support USB 2 0 Hi Speed connection Be sure to use a certified USB 2 0 Hi Speed cable We recommend the cable to be no longer than around 10 feet 3 meters z The operating system of your computer supports USB 2 0 Hi Speed connection Obtain and install the latest update for your computer z The USB 2 0 Hi Speed driver operates properly Obtain th...

Page 70: ... 2 Did you set the print quality setting appropriately Select a print quality option suitable to the paper and image for printing If you notice blurs or uneven colors increase the print quality setting and try printing again The method to confirm the paper and print quality settings differs depending on what you do with your printer z Check 3 If the problem is not resolved there may be other cause...

Page 71: ...due to empty tanks If there is plenty of ink and the printer does not print clean the Print Head and then print the nozzle check pattern to check that ink is ejecting properly z If the problem is not resolved after performing Print Head Cleaning twice Perform Print Head Deep Cleaning If the problem is not resolved after performing Print Head Deep Cleaning turn off the printer and perform Print Hea...

Page 72: ...bottom edges of the paper Make sure that the paper you are using is suitable for Borderless Printing For details refer to Printing Area in the User s Guide on screen manual Printing on thick paper Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper If you notice abrasion even with the media type set correctly to match the loaded paper s...

Page 73: ...feed properly or both Use such paper after correcting paper curl as follows 1 With the printing side A facing up cover the paper with a fresh sheet of plain paper to avoid staining or scratching the surface 2 Roll up the paper in a direction opposite to paper curl as seen below 3 Check to see that the paper curl is within approximately 0 08 to 0 2 inches 2 to 5 mm B in height We recommend printing...

Page 74: ...n the ink tank until it clicks into place The ink lamp lights up red when the ink tank is fully inserted Unnecessary print jobs are left in queue Computer problems Restarting your computer may solve the problem If there are any unnecessary print jobs follow the procedure below to delete them 1 Open the printer properties dialog box Refer to Opening the Printer Properties Dialog Box Directly from C...

Page 75: ...Head Cleaning twice Perform Print Head Deep Cleaning If the problem is not resolved after performing Print Head Deep Cleaning turn off the printer and perform Print Head Deep Cleaning again after 24 hours or later z If the problem is still not resolved after performing Print Head Deep Cleaning twice The Print Head may be damaged Contact your Canon Service representative Ink tank is empty Open the ...

Page 76: ...int side facing DOWN Align the right edge of the paper stack against the right edge of the Cassette and slide the Paper Guides against the left and bottom edges of the stack z When loading paper in the Cassette make sure that the paper is not set over the protrusion of the Load Limit Mark on the Paper Guide For details on loading paper see Loading Paper on page 11 Too much paper loaded Make sure t...

Page 77: ...g the paper in the printer see Paper Does Not Feed Properly on page 72 to confirm that you are using the correct paper and are loading it into the printer correctly z A5 sized paper are suited to print documents consisting mainly of text We do not recommend using such paper to print documents with photos or graphics since the printout may curl and cause paper exit jams If you cannot remove the pap...

Page 78: ...dure below 1 Turn off the power and then open the Rear Cover 2 Fold a piece of A4 or Letter sized plain paper in four push it in until it hits the jammed paper then pull out the paper folded in four 3 Close the Rear Cover then turn on the power Wait until the jammed paper is automatically ejected If you cannot remove the jammed paper or the paper jam error continues after removing the paper contac...

Page 79: ... Slowly pull the jammed paper out 6 If any paper is sticking out of the Cassette reload the paper in the Cassette 7 Insert the Cassette into the printer again and press the RESUME CANCEL button on the printer If you turned off the printer in step 2 all print jobs in queue are canceled Reprint if necessary Note When reloading the paper into the printer see Paper Does Not Feed Properly on page 72 to...

Page 80: ...immediately after removing the jammed paper 4 If any paper is sticking out of the Cassette reload the paper in the Cassette Reload paper in the Rear Tray if necessary 5 Insert the Cassette into the printer 6 Press the RESUME CANCEL button on the printer Note When reloading the paper into the printer see Paper Does Not Feed Properly on page 72 to confirm that you are using the correct paper and are...

Page 81: ... continue printing press the RESUME CANCEL button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition See Replacing an Ink Tank on page 28 Note If multiple ink lamps are flashing see Getting the Ink Status Information on page 28 and confirm the status of each ...

Page 82: ...e printer for direct printing Ten flashes Cannot perform duplex printing The size of paper may not be compatible with automatic duplex printing The sizes of media suitable for auto duplex printing are A4 Letter A5 and 5 x 7 Make sure that the size of the paper loaded in the printer is correct Pressing the RESUME CANCEL button will eject the paper and restart printing from the front side of the nex...

Page 83: ...ith the Computer Screen on page 29 Fourteen flashes Ink tank cannot be recognized The ink tank is not compatible with this printer The lamp on the ink tank is off Install an appropriate ink tank See Replacing an Ink Tank on page 28 Fifteen flashes Ink tank cannot be recognized An Ink tank error has occurred The lamp on the ink tank is off Replace the ink tank See Replacing an Ink Tank on page 28 S...

Page 84: ...ivilege 2 Click Control Panel then Printer under Hardware and Sound In Windows XP click Control Panel Printers and Other Hardware then Printers and Faxes In Windows 2000 click Control Panel then Printers 3 Right click the Canon XXX icon then select Properties 4 Click the Ports tab to confirm the port settings Make sure that a port named USBnnn where n is a number with Canon XXX appearing in the Pr...

Page 85: ...t available Cause Action Automatic Print Head Alignment has failed See Eleven flashes Automatic Print Head Alignment failed on page 78 Cause Action The printer is not ready Confirm that the POWER lamp is lit green If the POWER lamp is off turn the printer on While the POWER lamp is flashing green the printer is initializing Wait until the POWER lamp stops flashing and remains lit green If the ALAR...

Page 86: ...ter follow the procedure described in your setup sheet to reinstall the printer driver Cause Action The ink absorber is almost full See Eight flashes Ink absorber is almost full on page 78 in ALARM Lamp Flashes Orange on page 77 Cause Action Inner Cover was open when you started printing Close Inner Cover then press the RESUME CANCEL button on the printer The printer resumes printing Cause Action ...

Page 87: ...manufacturer Error Message On PictBridge Compliant Device Action Printer in use Images are being printed from the computer Wait until printing ends If the printer is warming up wait until the warm up ends When it is ready the printer starts printing automatically No paper Load paper in the Rear Tray and select Continue in the display on your PictBridge compliant device To resume printing you can p...

Page 88: ... 77 Hardware Error Ink tank errors have occurred Replace the ink tank Printer error An error requiring servicing may have occurred Printer POWER lamp flashes green and ALARM lamp flashes orange alternately Disconnect the USB cable between the printer and the PictBridge compliant device turn off the printer and unplug the power cord of the printer from the power supply After a while plug the power ...

Page 89: ... PictBridge compliant device On screen Manuals User s Guide Read this guide when starting to use the printer If the Quick Start Guide does not provide you enough information please refer to the User s Guide that can be installed from the Setup CD ROM This guide provides detailed instructions for z printing media z printing from your computer z routine maintenance z troubleshooting Additional guide...

Page 90: ...m Requirements Browser Help Viewer Note z Microsoft Internet Explorer 5 0 or later must be installed z The on screen manual may not be displayed properly depending on your operating system or Internet Explorer version We recommend that you keep your system up to date with Windows Update Note If you installed the User s Guide from the Manual folder in the Setup CD ROM open the folder in which you c...

Page 91: ...e Print Head and Ink Tanks installed Print Head Total 4 608 nozzles Y DyeBK PgBK each 512 nozzles C M each 1536 nozzles Camera Direct Print PictBridge Paper size 4 x 6 101 6 x 152 4 mm 5 x 7 127 0 x 177 8 mm 1 Credit card 2 8 x 10 203 2 x 254 0 mm A4 Letter Wide 1 1 Can be selected only on certain Canon brand PictBridge compliant devices 2 Feeding this paper from the Cassette can damage the printe...

Page 92: ... v 10 2 8 v 10 3 PowerPC G3 128 MB Note Hard disk must be formatted as Mac OS Extended Journaled or Mac OS Extended Browser Internet Explorer 6 0 Safari Hard Disk Space 400 MB Note For bundled software installation 200 MB Note For bundled software installation CD ROM Drive Required Other restrictions SVGA 800 x 600 Additional System Requirements for On Screen Manuals Browser Windows HTML Help View...

Page 93: ...fy stretch or excessively bend or twist the power cord Do not place heavy objects on the power cord Never plug the printer into a power socket that is shared with other equipment extension lead cord 2 or 3 way adapter etc Never use the printer if the power cord is bundled or knotted If you detect smoke unusual smells or strange noises around the printer immediately unplug the printer at the power ...

Page 94: ...rinter This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer Caution You may cause injury or damage the printer if you ignore any of these safety precautions Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that are very humid or d...

Page 95: ... cord and call for service Do not transport or store the printer on a slant vertically or upside down as the ink may leak and damage the printer Print Heads and ink tanks For safety reasons store Print Heads and ink tanks out of the reach of small children If a child ingests any ink consult a doctor immediately Do not shake Print Heads or ink tanks Ink may leak out and stain clothing or the surrou...

Page 96: ...ed cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 1 516 328 5600 Canon U S A INC LIMITED WARRANTY US...

Page 97: ...ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD ROMS ENCLOSED WITH OR ACCOMPANYING THE PRODUCT AND ANY UTILITY SOFTWARE DISTRIBUTED WITH OR FOR THE PRODUCT IS SOLD AS IS AND WITHOUT WARRANTY BY CANON USA THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER S LICENSE AGREEMENT DISTRIBUTED THEREWITH INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON PL...

Page 98: ...cement Product must include street address The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA After receipt of the replacement Product with instructions and a prepaid waybill follow the enclosed instructions on how to ship your product to the Canon USA repair facility Your Product must be returned in the shipping carton in which the replacement Product was pac...

Page 99: ...anon Plaza Lake Success NY 11042 USA Canon is a registered trademark of Canon Inc 2007 Canon U S A Inc Canon is a registered trademark of Canon Inc in the United States and may also be a registered trademark in other countries ...

Page 100: ... use 6 specialty 4 Media Type 5 N Nozzle Check Pattern examining 37 printing 35 P Print Head automatic print head alignment 43 cleaning 38 deep cleaning 41 manual print head alignment 47 Printing from Your Computer 22 Macintosh 23 Windows 22 Printing Photographs Directly from a Compliant Device 24 PictBridge print settings 26 R Replacing Ink Tanks 30 ink status information 28 Routine Maintenance 2...

Page 101: ...on and updated program specifics please visit our web site at www canontechsupport com Support program specifics are subject to change without notice Ordering Information For additional supplies use the following descriptions and order numbers Description Order Ink Tanks PGI 5 Black 0628B002 CLI 8 Black 0620B002 CLI 8 Cyan 0621B002 CLI 8 Magenta 0622B002 CLI 8 Yellow 0623B002 Canon Specialty Paper...

Page 102: ...ide series The following ink tanks are compatible with this product For information on product specifications please visit our website at www usa canon com QT5 1281 V01 XXXXXXXX CANON INC 2007 PRINTED IN THAILAND Quick Start Guide ...

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