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Canon ImageRunner C2550 Network Manual Download Page 158

Printing Problems and Remedies

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Printing Problems and Remedies

This section describes how to resolve basic printing problems.

Unable to Install a Driver (TCP/IP Network)

 

Cause

The IP address of the computer in which a driver is to be installed is not 
permitted by the settings for <RX/Print Range> in [IP Address Range Settings] 
on the IPv4 or IPv6 Settings screen.

 

Remedy

If you want to use TCP/IP for printing and the IP address of the computer in 
which a driver is to be installed is not permitted by the settings for <RX/Print 
Range> in [IP Address Range Settings] on the IPv4 or IPv6 Settings screen, the 
driver cannot be installed successfully. Check the settings for <RX/Print Range> 
in [IP Address Range Settings] on the IPv4 or IPv6 Settings screen. (See step 
17 in "TCP/IP Settings (IPv4)," on p. 3-3 or step 6 in "TCP/IP Settings (IPv6)," 
on p. 3-18.)

Unable to Install a Driver (NetBIOS Network)

 

Cause

The IPv4 address of the computer in which a driver is to be installed is not 
permitted by the settings for both <RX/Print Range> and <Setting/Browsing 
Range> in [IP Address Range Settings] on the IPv4 Settings screen.

 

Remedy

If you are using a NetBIOS network and the IPv4 address of the computer in 
which a driver is to be installed is not permitted by the settings for both <RX/
Print Range> and <Setting/Browsing Range> in [IP Address Range Settings] on 
the IPv4 Settings screen, the driver cannot be installed successfully. Check the 
settings for both <RX/Print Range> and <Setting/Browsing Range> in [IP 
Address Range Settings] on the IPv4 Settings screen. (See step 17 in "TCP/IP 
Settings (IPv4)," on p. 3-3.)

Unable to Print from a TCP/IP Network

 

Cause 1

The machine and cable are not properly connected.

 

Remedy

Turn OFF the machine's power switches, check that the machine is connected 
to the network using the proper cable, and then turn them ON. (See 
"Connecting the Machine to a Computer or Network," on p. 2-3.)

 

Cause 2

TCP/IP network is not properly set up.

Summary of Contents for ImageRunner C2550

Page 1: ...Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference Network Guide Network Guide ENG...

Page 2: ......

Page 3: ...Color imageRUNNER C3480 C3480i C3080 C3080i C2550 Network Guide 0 Ot...

Page 4: ...ous functions of the machine Tutorial CD CD ROM Precautions for Using Your Machine Troubleshooting Specifications Support Guide Basic Operations Reference Guide CD ROM Copying and Mail Box Instruction...

Page 5: ...ac UFR II Driver Guide CD ROM Fax Driver Installation and Instructions Fax Driver Guide CD ROM Installing MEAP Applications and Using the Login Service MEAP SMS Administrator Guide CD ROM To view the...

Page 6: ...apter 6 Using an AppleTalk Network Macintosh Chapter 7 Troubleshooting Chapter 8 Appendix Includes the network settings specifications glossary and index How This Manual Is Organized Considerable effo...

Page 7: ...quirements 1 3 Using E Mail I Fax 1 6 Optional Equipment Requirements 1 6 System Requirements 1 6 Sending Data 1 7 Optional Equipment Requirements 1 7 System Requirements 1 7 Checking Your Network Env...

Page 8: ...4 Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files 3 35 Setting a Key Pair and Device Certificate 3 35 Confirming a...

Page 9: ...Settings 4 8 Setting Up a Computer for Printing Sending a Fax 4 12 Connecting to a NetWare Network 4 12 Printer Connection Method 4 12 Setting Up a Computer as a File Server 4 13 Chapter 5 Using a Ne...

Page 10: ...es 7 2 Printing Problems and Remedies 7 4 Data Sending File Sharing Problems and Remedies 7 10 Encrypted SSL Data Communication Problems and Remedies 7 16 Chapter 8 Appendix Network Setting Items 8 2...

Page 11: ...restrictions handling precautions and instructions that should be observed for safety WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed cor...

Page 12: ...een shots of the touch panel display used in this manual have been taken from the Color imageRUNNER C3480i The keys or buttons which you should click or press are marked with a as shown below When mul...

Page 13: ...tion in the U S and or other countries Other product and company names herein may be the trademarks of their respective owners Microsoft Windows 98 operating system Windows 98 Microsoft Windows Millen...

Page 14: ...The information in this document is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING...

Page 15: ...ompatible and how to check the network environment you are using Optional Equipment and System Requirements 1 2 Printing or Sending a Fax from a Computer 1 2 Using E Mail I Fax 1 6 Sending Data 1 7 Ch...

Page 16: ...ax from a Computer Optional Equipment Requirements The following optional equipment is required for printing or sending a fax from a computer IMPORTANT The optional Expansion RAM is necessary if you w...

Page 17: ...sing the optional imagePASS see the manual provided with the optional imagePASS Sending a Fax for a TCP IP NetBIOS or NetWare network Super G3 FAX Board Super G3 Multi Line Fax Board IMPORTANT You can...

Page 18: ...X Compatible Computers Windows IBM PC compatibles Macintosh Mac computers operating OS X IMPORTANT If you are using Mac OS X compatible operating systems differ depending on the type of printer driver...

Page 19: ...Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows Server 2003 Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium...

Page 20: ...ng server software Qpopper 2 53 or later UNIX Microsoft Exchange Server Windows Microsoft Exchange Server 5 5 Service Pack 1 or later Lotus Domino R4 6 or later Windows IMPORTANT If you are using Wind...

Page 21: ...ith a TCP IPv4 Network Using FTP Compatible servers Microsoft Windows 2000 Server and Internet Information Services IIS 5 0 Microsoft Windows XP Professional and IIS 5 1 Microsoft Windows Server 2003...

Page 22: ...er TCP IPv4 With a TCP IPv6 Network Using WebDAV Compatible servers Microsoft Windows Server 2003 and IIS 6 0 Solaris Version 9 or later and Apache 2 0 or later Compatible protocol for the WebDAV serv...

Page 23: ...Optional Equipment and System Requirements 1 9 1 Before You Start With a NetWare Network Compatible server Novell NetWare Version 3 2 4 11 4 2 5 5 1 6 6 5 Compatible protocol IPX...

Page 24: ...machine also supports IPv6 Internet Protocol Version 6 and has a dual stack configuration that enables it to communicate with both IPv4 networks and IPv6 networks The functions of IPv4 are always enab...

Page 25: ...e Network Protocols see the following depending on the protocol Chapter 6 Using an AppleTalk Network Macintosh Chapter 3 Using a TCP IP Network Chapter 5 Using a NetBIOS Network IMPORTANT The protocol...

Page 26: ...y the settings described in both Sample Windows Network and Sample Macintosh Network To use the e mail I fax function the TCP IP protocol is required To use the data sending function either the TCP IP...

Page 27: ...desired protocol Chapters 3 to 6 be sure to set the items explained in this chapter If you are using the optional imagePASS see the manual provided with the optional imagePASS Network Environment Set...

Page 28: ...er or Network on p 2 3 Connect the machine to the network using the network cables 2 Interface Settings See Interface Settings on p 2 9 Specify the interface settings for communication between the mac...

Page 29: ...upported A USB cable or network cable are not included in this package Please obtain a suitable cable for your computer or network Connecting to a Network The machine supports TCP IP AppleTalk and Net...

Page 30: ...hey should be switched ON 10 seconds or more apart NOTE The machine can automatically detect the type of Ethernet 10Base T or 100Base TX If you are using a mixed 10 Base T 100 Base TX environment devi...

Page 31: ...metal parts around the connector as this may result in electrical shock IMPORTANT Do not connect or disconnect the USB cable in the following situations as it may cause your computer or the machine t...

Page 32: ...send a fax from your computer using the fax driver You cannot specify a computer connected to the machine through a USB connection as a destination for Send jobs or forwarded jobs Also with that compu...

Page 33: ...h panel display used in this manual Specify the network settings from the Additional Functions screen displayed by pressing Additional Functions See this diagram to specify the various network setting...

Page 34: ...ngs specified from the control panel become effective after the machine is restarted after the procedure Turn OFF the machine wait at least 10 seconds and then turn it ON NOTE If the System Manager ID...

Page 35: ...creen press Change Settings Display Connection Confirm specify the following On If errors related to network connections occur an error message is displayed on the touch panel display of the machine I...

Page 36: ...h ON the Auto Detect function will not work even if you set Auto Detect to On Turn OFF the machine wait at least 10 seconds and then turn it ON Connect the cable with the machine s main power switch O...

Page 37: ...rst time use the control panel of the machine After configuring the settings you can change them using software other than the control panel of the machine For details see Network Setting Items on p 8...

Page 38: ...MP v 1 Use SNMP v 3 and Enable Dedicated Port for IPv4 only are On For details see TCP IP Settings IPv4 on p 3 3 or TCP IP Settings IPv6 on p 3 18 SNMP v 1 SNMP v 3 Description Use SNMP v 1 MIB Access...

Page 39: ...Register specify the user name MIB permissions and security settings If you select Auth Yes Encrypt Yes from the Security Settings drop down list select the authentication algorithm enter the passwor...

Page 40: ...ant to change press Edit to change the context If you want to erase a context select the context you want to erase press Erase NOTE A context named NULL is registered by default The NULL context canno...

Page 41: ...v 1 and Enable Dedicated Port You can restrict the IP addresses of computers on which items can be set or browsed If you restrict the IP addresses it is not possible to set or browse detailed informat...

Page 42: ...under this option Spooling is determined by the name of the printer selected in the Macintosh screen For more information see Setting Up a Computer for Printing on p 6 4 If you print a file in PDF or...

Page 43: ...r Certificate Settings for Encrypted SSL Communication 3 27 Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files 3 35 E...

Page 44: ...uired to print or send a fax from a computer For the equipment needed see Optional Equipment and System Requirements on p 1 2 3 Computer Settings for a File Server See Setting Up a Computer as a File...

Page 45: ...lls etc In this case consult your network administrator If you are using the optional imagePASS see the manual provided with the optional imagePASS for more information on the settings other than for...

Page 46: ...BOOTP after you restart the machine enter the IP address subnet mask and gateway address to use the settings entered in this step NOTE If the machine is restarted after DHCP BOOTP or RARP settings are...

Page 47: ...gs 4 In IPv4 specify the following If you want to use dynamic DNS updating enter the IPv4 address of the DNS server in Primary DNS Server If you do not want to set up a secondary DNS server enter 0 0...

Page 48: ...ating it is necessary to set a host name and domain name IMPORTANT If you set BOOTP or DHCP to On in step 2 the host name and domain name you set manually will be overwritten 6 On the DNS Settings scr...

Page 49: ...able DNS dynamic updates according to the settings below Dynamically update DNS A and PTR Pointer Record records only if requested by the DHCP clients In the Active Directory environment right click t...

Page 50: ...ss SNTP Settings specify the following On for Use SNTP You can perform time synchronization using SNTP Select the interval for performing time synchronization in Polling Interval In NTP Server Address...

Page 51: ...he job list as a user name if you enter anonymous as a login user name for access to an FTP server without specifying User and Password or if you enter anonymous in User To display the job list press...

Page 52: ...settings of the file server you are sending to Before specifying the PASV mode for FTP consult your network administrator 13 On the TCP IP Settings screen press IPP Print Settings specify the followi...

Page 53: ...nd Server Certificate on p 3 27 14 On the TCP IP Settings screen press Multicast Discovery specify the following On for Response You can use device information from other devices such as an Address Bo...

Page 54: ...ment you are using If you are using the optional Color PS Printer Kit If you are using the optional Web Access Software The Web Access Software is optional software for viewing web pages on the touch...

Page 55: ...that can obtain access to the machine Once you set the range of IPv4 addresses of computers on which items for the machine can be set or browsed it is not possible to use the Remote UI on computers wh...

Page 56: ...ddresses of computers on which the machine setting items can be set or browsed using the Remote UI or utility Apply Settings of Permit IPv4 Address for Setting Browsing Range Off Apply Settings of Rej...

Page 57: ...both Permit IPv4 Address and Reject IPv4 Address is set to On IPv4 addresses that are beyond the ranges of both Permit IPv4 Address and Reject IPv4 Address are not permitted If Apply Settings for both...

Page 58: ...ommunication is required to confirm Department IDs and passwords Even if you set Dept ID Management Password Confirmation to On Department IDs and passwords cannot be confirmed if the key pair is corr...

Page 59: ...1 On the TCP IP Settings screen press IPv4 Settings PING Command 2 In PING Command check the following Pressing Start after entering the desired IP address existing on the network displays the result...

Page 60: ...IP Settings IPv4 on p 3 3 Even if you perform NTP Server Check time settings are not updated Check that communications are possible between the machine and the NTP server TCP IP Settings IPv6 The foll...

Page 61: ...e network belonged to included in the RA Router Advertisement notified by the router when the machine is started Stateful address 0 or 1 A stateful address can be obtained from a DHCP server using DHC...

Page 62: ...ual Address You can set the IPv6 address manually Enter the IPv6 address value in Manual Address and the IPv6 address prefix length in Prefix Length Enter the default router address value in Default R...

Page 63: ...ange of IPv6 addresses of computers on which items for the machine can be set or browsed it is not possible to use the Remote UI on computers whose IPv6 addresses are not allowed a utility on the comp...

Page 64: ...On Press Register store only one IPv6 address or a range of IPv6 addresses that are to be permitted Also specify the prefix and prefix length for the IPv6 address Apply Settings of Reject IPv6 Address...

Page 65: ...f Apply Settings is set to Off for both Permit IPv6 Address and Reject IPv6 Address all IPv6 addresses are permitted If Apply Settings is set to Off for Permit IPv6 Address and Apply Settings is set t...

Page 66: ...ating enter the IPv6 address of the DNS server in Primary DNS Server If you do not want to specify a secondary DNS server leave Secondary DNS Server blank IMPORTANT You cannot enter a multicast addres...

Page 67: ...e if you want to use dynamic DNS updating IMPORTANT If you set Use DHCPv6 to On in step 5 the domain name you set manually will be overwritten 10 On the DNS Settings screen press DNS Dynamic Update Se...

Page 68: ...network connections are properly set 1 On the TCP IP Settings screen press IPv6 Settings PING Command 2 In PING Command check the following Pressing Start after entering an IPv6 address existing on t...

Page 69: ...te settings from the control panel of the machine IPP Print Settings See step 13 of TCP IP Settings IPv4 on p 3 3 E Mail I Fax See E Mail I Fax Settings on p 3 39 Remote UI See the Remote UI Guide MEA...

Page 70: ...enter a name for the key pair select a key length IMPORTANT Up to 24 alphanumeric characters can be entered for Key Name You cannot generate a key pair with a key length other than 512 or 1024 bit NO...

Page 71: ...has been set as the default key pair For instructions on how to set the default key pair see Editing Key Pairs and Server Certificates on p 3 31 NOTE To confirm the key pair and server certificate yo...

Page 72: ...d files in the machine using the control panel is as follows IMPORTANT Up to two key pairs can be registered NOTE For instructions on how to install a key pair file and server certificate file see the...

Page 73: ...y pair see Generating a Key Pair and Server Certificate on p 3 27 or Registering a Key Pair File and Server Certificate File Installed from a Computer on p 3 30 NOTE The Device Signature Key is a key...

Page 74: ...s are set to Off Remote UI See the Remote UI Guide Use HTTP in MEAP Settings See the MEAP SMS Administrator Guide IPP Print Settings See step 13 of TCP IP Settings IPv4 on p 3 3 SMTP Receipt in E Mail...

Page 75: ...p 3 30 Registering a CA Certificate File Installed from a Computer Apart from the X 509 DER format CA certificate preinstalled in the machine you can also register a CA certificate file which has been...

Page 76: ...certificates 1 On the TCP IP Settings screen press Certificate Settings CA Certificate List specify the following If you want to confirm a CA certificate Select the key pair for the CA certificate yo...

Page 77: ...The Universal Send PDF Security Feature Set is optional if you are using the Color imageRUNNER C3480 C3080 C2550 User Signature Enables the recipient to identify the user who signed the document This...

Page 78: ...Settings Generate Key 2 Press Generate Update Device Signature Key Yes IMPORTANT You can register only one key pair NOTE The name of the generated updated key pair is set to Device Signature Key To co...

Page 79: ...ate update a key pair NOTE You cannot delete or edit a key pair necessary for a device signature on the Key and Certificate List for this Machine screen 2 Select Device Signature Key press Certificate...

Page 80: ...he Remote UI Guide End users can display the Key and Certificate List for Users screen in Communications Settings TX Settings under Common Settings Check User Signature Certificate from the Additional...

Page 81: ...ll a new key pair and user certificate from a computer See the Remote UI Guide If you want to erase a registered key pair Select the key pair to erase press Erase E Mail I Fax Settings 1 On the Networ...

Page 82: ...ryption In order to select SSL or On for Allow SSL SMTP Receive to allow SSL transmission it is necessary to generate a key pair in advance For instructions on how to generate a key pair see Generatin...

Page 83: ...of the SMTP server using the keyboard on the touch panel display Press On for POP Authentication before Sending press Off for SMTP Authentication SMTP AUTH If you are using an SMTP server that require...

Page 84: ...ation before Sending Startup Time Settings If you connect the machine to a switching hub it may not be able to connect to a network even though your network settings are set correctly This occurs beca...

Page 85: ...e print application you are using and then perform the necessary operations LPD This is the print application generally used with TCP IP See Printer Connection Method LPD Raw on p 3 44 Raw This is a p...

Page 86: ...used To view the print queue click the Start menu point to Settings click Printers double click the icon of the machine NOTE It is recommended that you install Canon LPR2 when using Raw or IPP in Win...

Page 87: ...er according to the following procedures indicated in the manual for each driver If you want to use the PCL printer driver See the procedure for dynamic installation in Chapter 2 Getting Started in th...

Page 88: ...o display the Canon LPR2 User s Guide see the Network Quick Start Guide IMPORTANT If you use LPD enter one of the following in LPR Queue Name in the Add Port dialog box of Canon LPR2 LP The machine pr...

Page 89: ...n Required follow the instructions on the screen to search again or click Standard click Canon Network Printing Device with P9100 under Device type 5 In the printer properties dialog box click Configu...

Page 90: ...uctions in the manual for each driver If you want to use the UFR II printer driver See the Mac UFR II Driver Guide If you want to use the PS printer driver See the Mac PS Driver Guide If you want to u...

Page 91: ...tructions see the operating system manual You can specify one of the following print queues LP The machine prints according to its spool settings Normally LP is entered as a print queue SPOOL The mach...

Page 92: ...the Public Key of the Machine to Use SSL with Windows Vista on p 8 25 NOTE If you are using Windows Vista a dialog box may be displayed while you are performing the procedure In this case enter a user...

Page 93: ...unication and perform IPPS printing enter the following URL in URL https the IP address or host name of the machine ipp 4 Follow the instructions on the screen to complete the installation Mac OS X 10...

Page 94: ...p bye Cut off server connection The following is a UNIX command example 1 U ftp 172 24 176 244 Connect to server Connected to 172 24 176 244 220 Connection established 2 Name 172 24 176 244 none user_...

Page 95: ...e whether the IPv4 address of the computer in which a driver is to be installed is permitted For details see step 17 in TCP IP Settings IPv4 on p 3 3 IMPORTANT If the settings for RX Print Range in IP...

Page 96: ...folder UNIX Linux This section describes how to set up a computer as an FTP WebDAV server For instructions on how to configure a Windows and Samba shared folder see Setting Up a Computer as a File Ser...

Page 97: ...installation procedures see the manuals provided with your operating system User authentication for access to FTP servers is performed using the local account database of Windows 2000 Server XP Profe...

Page 98: ...56 3 Using a TCP IP Network 3 In the Default FTP Site Properties dialog box on the Home Directory sheet select both Read and Write 4 Right click My Computer click Properties to open the System Propert...

Page 99: ...me enter the password in Password re enter the password in Confirm Password click Create Enter a user name and a password not longer than 24 alphanumeric characters If User must change password at nex...

Page 100: ...o up to 255 alphanumeric characters can be entered for Folder Path If you switch the language of the touch panel display Host Name and Folder Path may not be displayed correctly If you want to send to...

Page 101: ...Create a shared directory to be used for recipient addresses and then enable read access and write access by the users who will be sending data 3 Set a recipient address using the control panel Sampl...

Page 102: ...address of FTP server Port number Example 192 168 1 21 21000 To send to an IPv6 host set Host Name using the following format IPv6 address Port number Example 5aed 90a0 bc05 01d2 568a 2fc0 0001 12ee 2...

Page 103: ...you switch the language of the touch panel display Host Name and Folder Path may not be displayed correctly If you want to send to an IPv4 host using an FTP port other than port 21 set Host Name using...

Page 104: ...any com for the FTP server address A DNS server is also required if the machine and the FTP server are in the same subnet If you have not set up a DNS server use IP addresses Up to 128 alphanumeric ch...

Page 105: ...erver authentication is required for sending to a WebDAV server Enable authentication before using a WebDAV server The authentication methods available for the server are Anonymous Basic or Digest aut...

Page 106: ...ath to the virtual directory 3 Select Write in the virtual directory properties to give access for writing files to the WebDAV clients If you are using Windows Server 2003 click Allow for WebDAV in We...

Page 107: ...of the touch panel display differs from the computer used as a master browser Host name and Folder path may not be displayed correctly or you may not be able to browse the directories To send to an IP...

Page 108: ...Obtain root access from the Terminal using the sudo or su command In the Finder temporarily change the permissions for the Apache setting file to give permission to the user who will set the WebDAV s...

Page 109: ...les Apache Group Apache2 users To enable the DAV function add the following directive Location user_name WebDAV DAV On Location 2 After specifying the settings for SSL encrypted communication configur...

Page 110: ...of the touch panel display differs from the computer used as a master browser Host name and Folder path may not be displayed correctly or you may not be able to browse the directories To send to an I...

Page 111: ...NetWare Network Setup Procedures 4 2 NetWare Print Service Settings 4 3 Types of Print Service 4 3 Setup Using NetWare Administrator or PCONSOLE 4 4 Protocol Settings 4 8 Setting Up a Computer for Pr...

Page 112: ...n utilities NetSpot Device Installer etc 3 Computer Settings for Printing Sending a Fax See Setting Up a Computer for Printing Sending a Fax on p 4 12 Specify the settings of each computer you use for...

Page 113: ...time using NetSpot Device Installer For instructions on how to specify the settings see online help of NetSpot Device Installer For more information on NetSpot Device Installer see the Reference Guide...

Page 114: ...S print server in the NDS remote printer mode NPrinter and the Bindery print server in the Bindery remote printer mode RPrinter Setup Using NetWare Administrator or PCONSOLE Using NetWare Administrato...

Page 115: ...erver If you are using the NetWare file server as a print server enter Load PSERVER NLM in the file server press ENTER on the keyboard Using PCONSOLE in the Queue Server Mode or Remote Printer Mode in...

Page 116: ...nfiguration press ENTER on the keyboard Select Printer Configuration press ENTER on the keyboard From Configured Printers select the number of the printer you want to use press ENTER on the keyboard 5...

Page 117: ...Exit PCONSOLE window select Yes to quit PCONSOLE 8 If you are using the remote printer mode start the print server If you are using a dedicated print server enter PSERVER EXE enter the print server n...

Page 118: ...fy the following NetWare On Select the frame type for your environment from the Frame Type drop down list If you select Auto Detect the frame type is automatically determined Select the print service...

Page 119: ...n of the time specified in Startup Time Settings on p 3 42 Setting NDS PServer or NPrinter in the Browse screen If the browse right is not limited to the specific user Press Skip Log In in the Browse...

Page 120: ...screen for setting NDS PServer if necessary Setting Bindery PServer or RPrinter in the Browse screen In the Browse screen select the file server to which the desired print server belongs In the Enter...

Page 121: ...ver or RPrinter using the keyboard on the touch panel display In File Server enter the name of the file server to which the desired print server belongs in Print Server enter the name of the desired p...

Page 122: ...tion Method Install the driver according to the following procedures indicated in the manual for each driver None of these drivers are available for Windows 98 Me If you want to use the PCL printer dr...

Page 123: ...a computer receiving data sent from the machine To send data from the machine to a server on the network you must enter an address setting from the control panel For instructions on how to specify rec...

Page 124: ...entering the address using the keyboard on the touch panel display Sample recipient settings NDS Mode Example If you send data to the data directory under share_vol in the above tree structure the se...

Page 125: ...vol SALES_JP data One dot is required before data User CN john Password Password for the above user Host Name SALES TREE CANON Folder Path share_vol SALES_JP data User CN smith Password Password for t...

Page 126: ...ed correctly or you may not be able to browse the directories In NDS mode note the following For the host name specify the context by which a user logs in For the folder path specify the relative path...

Page 127: ...ocol Settings 5 3 TCP IP Settings IPv4 5 3 SMB and WINS Settings 5 3 Setting Up a Computer for Printing Sending a Fax 5 6 Connecting to a TCP IP Network 5 6 Connecting to a NetBIOS Network 5 6 Printer...

Page 128: ...or sending a fax Optional equipment is required to print or send a fax from a computer For the equipment needed see Optional Equipment and System Requirements on p 1 2 3 Computer Settings for a File...

Page 129: ...n p 8 2 TCP IP Settings IPv4 1 Specify the TCP IPv4 settings If you have not entered the TCP IPv4 settings yet enter them now For more information see TCP IP Settings IPv4 on p 3 3 IMPORTANT IPv6 is n...

Page 130: ...e In Comment enter a comment about the printer if necessary If you display the printer information the comment you specified here appears If you want the machine to notify the LAN Manager of its exist...

Page 131: ...n identifier for determining the range available to a printer or computer The scope ID set here is used regardless of the setting for WINS Resolution IMPORTANT If DHCP determines the IPv4 address the...

Page 132: ...TCP IP client software installed and must be enabled for TCP IP network use For details see the manuals provided with your operating system Connecting to a NetBIOS Network All computers that use the...

Page 133: ...rk dialog box on the Configuration sheet if both Client for Microsoft Networks and File and printer sharing for Microsoft Networks do not appear click Add follow the instructions on the screen to inst...

Page 134: ...m NOTE If you are using Windows Vista a dialog box may be displayed while you are performing the procedure In this case enter a user name and password For more information see the manuals provided wit...

Page 135: ...address of the computer is beyond the range of the permitted addresses set for RX Print Range after installing a driver you cannot print or send a fax from the computer 2 Install the driver Install th...

Page 136: ...are using the optional Color PS Printer Kit and a PS printer driver provided by Apple Inc you can use SMB as the print application After installing the PPD file according to the Network Quick Start Gu...

Page 137: ...server on the network you must enter an address setting from the control panel For instructions on how to specify recipient address settings see Chapter 2 Basic Sending Methods in the Sending and Facs...

Page 138: ...as a file server instead of using a Windows 98 Me machine In the following procedures items displayed on the screens for Windows 98 are used items might differ depending on your operating system 1 In...

Page 139: ...Using a NetBIOS Network 3 On the Access Control sheet select the level of access control If you select User level access control specify a domain in which a list of users and groups is saved 4 On the...

Page 140: ...click Add to display the Add Users dialog box From the left list select the users to whom you want to give access to the shared folder add them to the right list 6 Set a recipient address using the ma...

Page 141: ...r you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host Name and Folder Path may not be displayed correctly o...

Page 142: ...000 are used The items displayed may differ according to your operating system NOTE If you are using Windows Vista a dialog box may be displayed while you are performing the procedure In this case ent...

Page 143: ...l Properties dialog box On the Network Identification sheet confirm the Computer name setting If you are using Windows XP Server 2003 right click My Computer click Properties on the Computer Name shee...

Page 144: ...User dialog box enter the user name in User name enter the password in Password re enter the password in Confirm Password click Create Enter a user name not longer than 20 alphanumeric characters and...

Page 145: ...setting up users differ from the above For details see the Windows manual 8 Open the properties dialog box of the folder you want to share on the Sharing sheet click Share this folder enter the share...

Page 146: ...isplay the Security tab in Windows XP open Folder Options deselect Use simple file sharing However you can share folders and files with Use simple file sharing selected Select or deselect Use simple f...

Page 147: ...e entered for Folder Path If you change the language of the touch panel display Host Name and Folder Path may not be displayed correctly or you may not be able to browse the directories If the languag...

Page 148: ...Samba 2 2 8a or later is supported In some environments detailed settings may be required in order to use the Samba For details consult your network administrator 1 Log in to a workstation as a superu...

Page 149: ...ot be displayed correctly or you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host name and Folder path may n...

Page 150: ...Setting Up a Computer as a File Server 5 24 5 Using a NetBIOS Network...

Page 151: ...g an AppleTalk Network Macintosh This chapter describes settings and procedures for printing via an AppleTalk network AppleTalk Network Setup Procedures 6 2 Protocol Settings 6 3 Setting Up a Computer...

Page 152: ...ify the settings use The machine s control panel The Remote UI via a web browser Canon utilities NetSpot Device Installer etc 3 Macintosh Print Settings See Setting Up a Computer for Printing on p 6 4...

Page 153: ...t to print via an AppleTalk network For the equipment needed see Optional Equipment and System Requirements on p 1 2 1 On the Network Settings screen press AppleTalk Settings specify the following On...

Page 154: ...ments on p 1 2 If you want to use the UFR II printer driver 1 Installation of the UFR II printer driver See the Mac UFR II Driver Guide 2 Print settings Set the machine as the print destination If you...

Page 155: ...ter describes how to resolve printing problems Network Connection Problems and Remedies 7 2 Printing Problems and Remedies 7 4 Data Sending File Sharing Problems and Remedies 7 10 Encrypted SSL Data C...

Page 156: ...is not connected to a network Remedy Set Change Settings Display Connection Confirm to Off The machine automatically connects to a destination other than the intended destination via its dial up acce...

Page 157: ...e Settings on the IPv4 or IPv6 Settings screen Remedy If the settings for Setting Browsing Range in IP Address Range Settings on the IPv4 or IPv6 Settings screen do not permit the IP address of a comp...

Page 158: ...tall a Driver NetBIOS Network Cause The IPv4 address of the computer in which a driver is to be installed is not permitted by the settings for both RX Print Range and Setting Browsing Range in IP Addr...

Page 159: ...that the correct printer is set as the output destination for the computer that is printing Check the output destination in Printer in Control Panel Cause 4 The computer that is printing is not prope...

Page 160: ...is set up properly and is active Confirm that the network settings of the machine are correctly set See Protocol Settings on p 4 8 Check the following in particular A valid frame type is selected from...

Page 161: ...the Machine to a Computer or Network on p 2 3 Cause 2 TCP IP network is not properly set up Remedy On the assumption that the TCP IP is working correctly if you print using NetBIOS network check the f...

Page 162: ...d cable are not properly connected Remedy Turn OFF the machine s power switches check that the machine is connected to the network using the proper cable and then turn them ON See Connecting the Machi...

Page 163: ...Cause 4 An error message is displayed on the touch panel display of the machine Remedy After confirming the error message see Chapter 8 Troubleshooting in the Reference Guide and perform the necessary...

Page 164: ...FTP server UNIX r System V Release 4 0 ready User 192 168 37 195 none user_name User login 331 Password required for user_name Password Enter password 230 User user_name logged in ftp cd export share...

Page 165: ...s Use your computer to log in to the NetWare file server From Windows Explorer double click Entire Network check that the NetWare server you want to share is listed there You can also check for the Ne...

Page 166: ...rror message is displayed on the touch panel display of the machine Remedy After confirming the error message see Chapter 8 Troubleshooting in the Reference Guide and perform the necessary operations...

Page 167: ...following Confirm that the settings for the addresses Use Stateless Address Use Manual Address or Use DHCPv6 are set to On If you are using a stateless address or DHCPv6 confirm that addresses can be...

Page 168: ...recipient address Cause 3 The WebDAV server is busy because of heavy access Remedy Try sending again later Cause 4 Sending files in chunks is not allowed Remedy Press Off for Use Chunked Encoding wit...

Page 169: ...municate with the upstream server Remedy Check the following Check the settings of the WebDAV server Check the settings of the proxy server Cause 5 Accroding to the request from the WebDAV client the...

Page 170: ...on Delivery setting is displayed when you try to erase a key pair Cause The key you are trying to erase is currently being used for encrypted SSL communication or used for the Receive Restriction for...

Page 171: ...3 27 Cause 2 The preinstalled default key pair or server certificate is corrupted Remedy After erasing the key pair you are using see Editing Key Pairs and Server Certificates on p 3 31 generate a key...

Page 172: ...Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files on p 3 35 to confirm the user certificate settings Cause 2 Access to the device certificate wa...

Page 173: ...lossary and index Network Setting Items 8 2 Confirming Settings 8 21 Viewing the Network Access Log 8 24 Obtaining the Public Key of the Machine to Use SSL with Windows Vista 8 25 Specifications 8 27...

Page 174: ...ems are shown below IMPORTANT If you are using the optional imagePASS see the manual provided with the optional imagePASS for more information on the settings other than for e mail I fax settings NOTE...

Page 175: ...ff IPv4 Settings PING Command PING Command IP Address 0 0 0 0 N A N A IPv4 Settings IP Address Range Settings RX Print Range Reject IPv4 Address Apply Settings On Off Up to 8 IPv4 addresses can be sto...

Page 176: ...6 Use IPv6 On Off Off N A IPv6 Settings Stateless Address Settings Use Stateless Address On Off On N A IPv6 Settings Manual Address Settings Use Manual Address On Off Off N A Manual Address IPv6 Addre...

Page 177: ...RX Print Range Permit IPv6 Address Apply Settings On Off Up to 8 IPv6 addresses can be stored Off N A Setting Browsing Range Reject IPv6 Address Apply Settings On Off Up to 8 IPv6 addresses can be sto...

Page 178: ...DNS Settings DNS Host Name Domain Name Settings IPv6 Use Same Host Name Domain Name as IPv4 On Off Off N A Host Name 47 Characters maximum CANON represents the last six digits of a MAC address N A Dom...

Page 179: ...ry WINS Configuration WINS Resolution On Off Off N A WINS Server Address IP Address 0 0 0 0 N A Node Type Auto Set display only N A Scope ID 63 Characters maximum NULL N A LPD Print Settings LPD Print...

Page 180: ...word for FTP server login 24 Characters maximum NULL N A WSD Print Settings Use WSD On Off On Use WSD Browsing On Off On Use Multicast Discovery On Off On Use PASV Mode for FTP Use PASV Mode for FTP O...

Page 181: ...e 24 Characters maximum NULL N A Key Algorithm RSA display only N A Key Length bit 512 1024 512 N A Start Date of Validity Month Date Year 01 01 2000 12 31 2048 NULL N A End Date of Validity Month Dat...

Page 182: ...erate Update Device Signature Key 2 N A Certificate Settings Key and Certificate List Key and Certificate List for this Machine Default Key Settings N A Certificate Details Version Serial Number Signa...

Page 183: ...ls Version Serial Number Signature Algorithm Issue Destination Start Date of Validity End Date of Validity Issuer Public Key Certificate Thumbprint Certificate Verification N A Erase N A Certificate S...

Page 184: ...t Setting Can be set in Remote UI Device Information Delivery Use HTTP Use HTTP On Off On Proxy Settings 4 Use Proxy On Off On N A Server Address IP address or FQDN 128 Characters maximum NULL N A Por...

Page 185: ...A Dept ID Management Password Confirmation Dept ID Management Password Confirmation On Off On N A Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery NetWare...

Page 186: ...imum NULL N A Printer Number 0 to 15 0 N A Polling Interval 1 to 15 seconds 5 N A Printer Form 0 to 255 0 N A Buffer Size 1 to 20 KB units 20 N A Service Mode Service only currently mounted form Chang...

Page 187: ...m NULL N A Printer Number 0 to 254 0 N A Polling Interval 1 to 255 seconds 5 N A Printer Form 0 to 255 0 N A Buffer Size 3 to 20 KB units 20 N A Service Mode Service only currently mounted form Change...

Page 188: ...Name 32 Characters maximum Model name N A Zone 32 Characters maximum N A Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery Use SMB Server On Off On N A Serv...

Page 189: ...ame 32 Characters maximum public N A Use SNMP v 3 On Off Off N A User Settings User On Off N A Register User MIB Access Permission Security Settings Authent Algorithm Authent Password Encryption Algor...

Page 190: ...ault Setting Can be set in Remote UI Device Information Delivery Use Spooler On Off Off Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery Startup Time Settin...

Page 191: ...Off On SMTP Server Server name or IP address 48 Characters maximum NULL N A E mail Address 64 Characters maximum NULL N A POP Server Server name or IP address 48 Characters maximum NULL N A POP Addre...

Page 192: ...Encryption POP AUTH Method Standard APOP POP AUTH Standard N A POP Authentication before Sending On Off Off N A N A SMTP Authentication SMTP AUTH On Off Off N A N A User User name for SMTP authenticat...

Page 193: ...int a user s data list to confirm the network settings made from the machine s touch panel display To print the Network user s data list shown below press Report Settings Network User Data List Yes on...

Page 194: ...Confirming Settings 8 22 8 Appendix 04 06 2007 FRI 04 32 iR C3480 002...

Page 195: ...Confirming Settings 8 23 8 Appendix 04 06 2007 FRI 04 32 iR C3480 003...

Page 196: ...s see step 17 in TCP IP Settings IPv4 on p 3 3 or step 6 in TCP IP Settings IPv6 on p 3 18 NOTE To display Log set Job Log Display in System Monitor Screen Restriction in the System Settings screen fr...

Page 197: ...the web browser 3 Select Trusted sites click Sites 4 Confirm that https IP address of the machine is displayed click Add Close 5 If Enable Protected Mode requires restarting Internet Explorer is selec...

Page 198: ...Obtaining the Public Key of the Machine to Use SSL with Windows Vista 8 26 8 Appendix 10 If you deselected Enable Protected Mode requires restarting Internet Explorer in step 5 select it again...

Page 199: ...00Base TX RJ 45 Protocol Supported TCP IP Frame type Print applications Ethernet II LPD Raw IPP IPPS FTP WSD 1 IPX SPX Frame type Print applications Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet...

Page 200: ...lso automatically turns over two sided originals to make one or two sided prints Apache A free open source HTTP Web server that runs on different platforms such as Mac OS UNIX Windows XP 2000 etc ASCI...

Page 201: ...of a data area or buffer shared by devices or programs working at different speeds or with different priorities The buffer is designed to prevent one device or process from being held up by another Fo...

Page 202: ...received fax I fax documents If received fax I fax documents match the forwarding conditions they are forwarded to the Confidential Fax Inbox corresponding to the forwarding conditions without being...

Page 203: ...ork This enables you to easily manage multiple machines at the same time Device signature certificate The device signature certificate when used with a private key inside the machine enables you to ad...

Page 204: ...machine with ECM capability ECM divides a page into blocks and inspects each block for data lost through poor transmission If part of the data is missing in a certain block ECM retransmits that data f...

Page 205: ...onfidential Fax Inbox FQDN Fully Qualified Domain Name A full domain name consisting of its local host name and its domain name An FQDN is sufficient to ascertain a specific Internet address for any h...

Page 206: ...nternet e mail functionality imagePASS A free standing printer controller that supports Adobe Genuine PostScript 3 and PCL 6 It is mainly suited for office environments in which larger print volumes a...

Page 207: ...ion when using IPP ITU T See CCITT ITU T J JBIG Joint Bi level Image Experts Group An experts group file specification that defines a standard for compressing reducing the size of image files without...

Page 208: ...r relatively limited area LDAP Lightweight Directory Access Protocol A network protocol that enables you to locate organizations individuals and other resources such as files and printers on a network...

Page 209: ...ck all documents received are stored in memory until you enter a password to print them This enables you to attend to the documents at your own leisure and prevents printed documents from piling up in...

Page 210: ...ation A network manager can monitor conditions of network printers ascertain online offline status error status the amount of paper in cassettes verify information on mounted fonts and other readings...

Page 211: ...onment The PASV mode also ensures that all data flow requests come from inside the network where the client is located Pause You can insert a pause within a telephone number or at the end of a telepho...

Page 212: ...em s search function PDF Trace A file format that converts the text and the line drawing portions of an original to scalable outline data The outline data Trace can be extracted and used in Adobe Illu...

Page 213: ...ity graphics especially for high resolution printing Q Queue server mode When the printer is used in NetWare s queue server mode all print server functions are provided by the printer itself and no ot...

Page 214: ...sed in computer television monitors scanners and digital cameras RGB is an additive system colors are added to a black background typically produced by emitted light The RGB color model blends varying...

Page 215: ...tinations simultaneously If you frequently send documents to the same destinations it is highly recommended that you register the numbers as a group in a one touch button for group dialing Server cert...

Page 216: ...s ready to access it SSL Secure Sockets Layer A protocol that ensures security and privacy when transmitting private documents over the Internet SSL encryption SSL uses two keys to encrypt data a publ...

Page 217: ...TCP IP networks all devices whose IP addresses have the same prefix belong to the same subnet Dividing a network into subnets is useful for both security and performance reasons Super Fine A resoluti...

Page 218: ...the fax connects with the machine receiving it the fax is then transmitted after which the sender and the recipient exchange signals to confirm the end of transmission The transmission time described...

Page 219: ...egistered user information when logging on using a login service This prevents unauthorized access and alterations to the signed document V Vector Graphics See Raster Graphics W Watermark This feature...

Page 220: ...communications Union DER Distinguished Encoding Rules is a binary encoding format for digital key data Y YCbCr YCbCr is a color space used in video systems Y is the luminance component and Cb and Cr t...

Page 221: ...0 POP Authentication before Sending 8 20 SMTP Authentication SMTP AUTH 8 20 User 8 20 Authentication 8 28 Authentication Settings 8 12 Password 8 12 Use Proxy Authentication 8 12 User 8 12 Auto Detect...

Page 222: ...ared folder 5 12 Samba UNIX Linux 5 22 Windows 2000 XP Server 2003 Vista 5 16 Windows 98 Me 5 12 Container object 4 4 8 30 Context 4 10 8 15 8 30 Context name 4 10 Control panel 2 9 2 11 4 8 5 3 6 3 C...

Page 223: ...7 8 33 FTP Print Settings 8 8 Password 8 8 Use FTP printing 8 8 User 8 8 FTP server settings 3 55 imageWARE Gateway 3 62 Mac OS X 3 60 UNIX Linux 3 59 Windows 2000 XP Server 2003 Vista 3 55 G Gamma Co...

Page 224: ...cation 8 8 Use SSL 8 8 User 8 8 IPPS 3 43 3 50 8 35 IPv4 Settings 8 3 IP Address Range Settings 8 3 IP Address Settings 8 3 PING Command 8 3 IPv6 Settings 8 4 IP Address Range Settings 8 5 Manual Addr...

Page 225: ...e 8 9 N NAT 8 37 NDPS Novell Distributed Print Services 4 3 8 38 NDS Novell Directory Service 4 3 4 14 NDS print server 4 4 NDS print service 4 3 NDS PServer 4 4 4 8 NDS PServer Settings 8 15 Buffer S...

Page 226: ...8 38 NTP Server Address 8 7 NTP Server Check 8 7 NWADMIN 4 3 O Obtaining the Public Key of the Machine to Use SSL with Windows Vista 8 25 Optional equipment and system requirements 1 2 Printing or se...

Page 227: ...3 3 4 8 5 3 6 3 8 41 Protocol settings AppleTalk 6 3 Confirming TCP IP settings TCP IPv4 3 17 Confirming TCP IP settings TCP IPv6 3 26 E Mail I Fax settings TCP IP 3 39 Key pair and server certificate...

Page 228: ...43 5 6 Setting Browsing Range 8 3 Setup procedures AppleTalk network 6 2 NetBIOS network 5 2 NetWare network 4 2 Network environment 2 2 TCP IP network 3 2 Setup using NetWare Administrator or PCONSO...

Page 229: ...omain Name Settings 8 6 DNS Server Address Settings 8 5 DNS Settings 3 5 8 5 Domain Name 8 6 First Address 3 15 FTP Print Settings 3 9 8 8 Gateway Address 3 4 8 3 Host Name 8 6 IP Address 8 3 IP Addre...

Page 230: ...y transition 2 7 Transmission Time 8 46 Tree 8 15 Tree name 4 10 TTI 8 46 TX 8 46 Types of NetWare print service 4 3 Bindery mode 4 3 NDS Novell Directory Service 4 3 Queue server mode 4 4 Remote prin...

Page 231: ...network 1 10 WINS Windows Internet Name Service 5 3 8 47 WINS Configuration 5 5 8 7 Node Type 8 7 Scope ID 5 5 8 7 WINS Resolution 8 7 WINS Server Address 5 5 8 7 WINS Server Address 5 5 WINS settings...

Page 232: ...Index 8 60 8 Appendix...

Page 233: ......

Page 234: ...tp www canon europe com for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney...

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