Canon
imageRUNNER ADVANCE DX 717 Series Service Guide
imageRUNNER ADVANCE DX 717 Series Service Guide
March 2023
Revision 8
Page 56
I. Recommended System Engineer Requirements
An SE (System Engineer)
is recommended to work with Canon’s software
solutions and networked devices, and should have the following basic job
functions:
•
Systems integration (pre-sales, Professional Services, and post-sales)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
Software solutions. IT infrastructure and working knowledge in:
1. The major computer platforms (PC- and Mac-based)
2. Computer hardware (including cabling)
3. Computer software (including drivers (PCL, PS, UFRII))
4. Operating systems:
-
Windows 7, 8, 10
-
Mac OS
-
Linux
-
VMware virtualization
5. Server Operating Systems:
-
Windows 2008, 2012
-
Mac OS X Server
6. Protocols:
-
TCP/IP
-
SSL
-
Active Directory
7. Printing (drivers, processors, spoolers, and queues)
8. Scanning
It is also important that the SE have computer skills and working knowledge
in:
•
Other computer platforms (mainframe and UNIX)
•
Remote Support Tools
The Education/Training of a successful Canon dealership’s SE include:
1. CompTIA A+, CompTIA , and MCP (Microsoft Certified
Professional)
2. Two years of experience as a computer technician, Network Administrator,
or related software support position
3. A degree in Computer Science or Networking Technology, and two years
of experience in the above areas
29 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform
systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in
pre-sales activities.
Summary of Contents for imageRUNNER ADVANCE DX 717 Series
Page 1: ...Canon Service Guide...
