imageRUNNER ADVANCE C3300 Series Service Guide
XI.
Product Technical Support Offerings
Note:
Please refer to the Technical Support Center section on the
for the most current policies and procedures.
A. Dealer Support Requirements
To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:
•
imageRUNNER ADVANCE C3300 Series Technical Training is required
to receive technical support for these machines. Refer to the
•
Before calling the TSC, reference technical documentation (User
Manuals, Parts Catalog, Technical Publications, and NAVI), and research
problems on the e-Support Web site (24 hours a day, 7 days a week),
since your concern may have already been addressed and documented.
•
An assigned DES (Designated Escalation Specialist) is required for
support escalations.
•
The DES is a service technician who is assigned by the dealership in the
model category of the imageRUNNER ADVANCE via the Management
Center section on the
The DES must complete the
training program and pass the final assessment exam for the
imageRUNNER ADVANCE C3300 Series. See the Technical Support
Center section on the
•
Have your unique Support ID number ready when you call the TSC, and
make sure that you have access to the engine or application. This
significantly improves the TSC’s ability to troubleshoot the problem, and
eliminates the “guesswork” when answering a specific question. This also
helps ensure more accurate answers and suggestions.
imageRUNNER ADVANCE C3300 Series
Service Guide
May 2015
Page 76
