Canon imageRUNNER ADVANCE C3320 Series, Service Manual

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■ Formatting and Replacing the HDD
● Outline
If the HDD is broken or does not function correctly due to failure of the system (excluding the MEAP application), it needs to be
formatted or replaced.
When the HDD is formatted or replaced, the files of the MEAP application stored in it will be lost, so make a backup of the MEAP
application area according to
“Procedure for Backing Up/Restoring the MEAP Application Area” on page 174 if possible. If a
backup cannot be made, the MEAP application and the license files need to be reinstalled.
As for the MEAP counter information, it will not be lost because it is backed up just like the conventional counter.
If a backup cannot be made, a special license file (a license file for installation with the expiration date carried over from the
current counter value) is required to reinstall the MEAP application. This special license file is treated as a service tool and cannot
be obtained by a general user.
In order to obtain a special license file, a service technician needs to contact a person in charge of support of a sales company.
When contacting the person in charge of support, the service technician also needs to provide the serial number of the device
and the name of the MEAP application installed.
In the support departments of regional headquarters of Canon, all license files of the applications that have been issued are filed
according to device serial numbers, enabling you to obtain a series of license files through a single screen as long as you can
identify the serial number of the device in question.
● Formatting the HDD
Procedure to format the hard disk
Follow the following procedure to format the HDD.
1. Connecting to the device
Connect the device using SST by following step 1 to step 4 of “Backup Procedure” on page 497 .
2. Formatting the HDD
Select "Format HDD" from SST menu to format the HDD.
NOTE:
HDD can be formatted also by starting Download mode using the USB device and executing formatting from the displayed menu.
● HDD replacement procedure
If the MEAP application area cannot be backed up
If the HDD does not function correctly due to failure or for other reason, the MEAP application area cannot be backed up. It is
therefore necessary to reinstall the application after replacing the HDD. The procedure is shown below.
1. Preparation for replacement
Copy a set of license files for reinstalling the MEAP application (special licenses and reusable licenses) to a laptop for service
operation.
Register a set of system files of a target product to SST. Or, prepare USB device of the System file transfer settlement.
2. Replacing the drive
Prepare the necessary service parts of the HDD, and replace the drive.
3. Formatting HDD
Format the HDD referring to “Formatting the HDD” on page 175 .
4. Reinstalling the MEAP application
When the device has started normally, obtain the jar files of the MEAP applications from the user, and install them using the
license files for reinstallation.
Installation method is the same as normal installation.
2. Technology
175