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Canon imageRUNNER ADVANCE C250iF Service Manual Download Page 6

imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide 

imageRUNNER ADVANCE C350iF/C250iF/C350P Series

 

Service Guide 

July 2015 

Revision 2 

 

Page v

 

VIII.

 

Educational Training ------------------------------------------------------------------------------------ 33

 

A.

 

Training Program Overview ----------------------------------------------------------------------------------- 33

 

B.

 

Prerequisites ------------------------------------------------------------------------------------------------------- 33

 

C.

 

Certification -------------------------------------------------------------------------------------------------------- 34

 

D.

 

Who Should Attend ---------------------------------------------------------------------------------------------- 34

 

E.

 

Course Format ----------------------------------------------------------------------------------------------------- 34

 

F.

 

Training Facilities ------------------------------------------------------------------------------------------------ 34

 

G.

 

Course Equipment ----------------------------------------------------------------------------------------------- 34

 

H.

 

Service Materials ------------------------------------------------------------------------------------------------- 35

 

IX.

 

Servicing Notes ------------------------------------------------------------------------------------------- 36

 

A.

 

Power and Plug Requirements ------------------------------------------------------------------------------- 36

 

B.

 

Installation Space Requirements ---------------------------------------------------------------------------- 38

 

C.

 

Estimated Installation Times ---------------------------------------------------------------------------------- 41

 

Remote Support Services ------------------------------------------------------------------------------------------ 43

 

1.

 

imageWARE Remote ---------------------------------------------------------------------------------------- 43

 

2.

 

Content Delivery System ------------------------------------------------------------------------------------ 43

 

D.

 

Serviceability ------------------------------------------------------------------------------------------------------- 46

 

E.

 

Less Maintenance Strategy ----------------------------------------------------------------------------------- 47

 

F.

 

Device Configuration Management ------------------------------------------------------------------------- 48

 

1.

 

DCM (Device Configuration Manager) ------------------------------------------------------------------- 48

 

2.

 

Device Migration Navigator --------------------------------------------------------------------------------- 48

 

G.

 

LMS (License Management System) ----------------------------------------------------------------------- 49

 

H.

 

Content Delivery System Web Site ------------------------------------------------------------------------- 50

 

I.

 

Recommended System Engineer Requirements ------------------------------------------------------- 51

 

J.

 

Firmware Upgrades Using the Service Support Tool ------------------------------------------------- 52

 

K.

 

Computer Requirements for Downloading Firmware ------------------------------------------------- 53

 

L.

 

Hard Disk Drive Handling -------------------------------------------------------------------------------------- 53

 

M.

 

Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 54

 

N.

 

Consumables ------------------------------------------------------------------------------------------------------ 55

 

O.

 

Consumable Parts ------------------------------------------------------------------------------------------------ 57

 

P.

 

Periodically Replaced Parts ----------------------------------------------------------------------------------- 58

 

Q.

 

High-Durability Replacement Parts ------------------------------------------------------------------------- 58

 

R.

 

Periodic Maintenance ------------------------------------------------------------------------------------------- 59

 

S.

 

Counters ------------------------------------------------------------------------------------------------------------- 60

 

T.

 

MEAP Counter ----------------------------------------------------------------------------------------------------- 61

 

X.

 

Suggested End-User Customer Service Offerings -------------------------------------------- 62

 

A.

 

Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 62

 

B.

 

Limited Warranty Support ------------------------------------------------------------------------------------- 62

 

1.

 

End-User Limited Warranty Conditions ------------------------------------------------------------------ 62

 

2.

 

GPR-51 Drum Unit Limited Warranty -------------------------------------------------------------------- 62

 

3.

 

Flat-Rate Program -------------------------------------------------------------------------------------------- 63

 

4.

 

Warranty Parts for Repair ----------------------------------------------------------------------------------- 65

 

5.

 

e-Tag ------------------------------------------------------------------------------------------------------------- 67

 

6.

 

Online Limited Warranty Credit Inquiry ------------------------------------------------------------------ 69

 

Summary of Contents for imageRUNNER ADVANCE C250iF

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...VICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C350iF C250iF C350P SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOT...

Page 3: ...ations of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version ...

Page 4: ...ing Kit D1 14 2 Direct Print Kit for PDF XPS H1 14 3 PCL International Font Set B1 14 4 Secure Watermark B1 14 B Universal Send Options imageRUNNER ADVANCE C350if C250iF only 15 1 Universal Send Trace Smooth PDF Kit A1 15 2 Universal Send Security Feature Set D1 15 3 Universal Send Digital User Signature Kit C1 15 C Connectivity Option 15 1 Web Access Software H1 15 D Data Security Options 16 1 En...

Page 5: ...ADVANCE Quick Printing Tool 27 3 imageWARE Document Server 27 4 imageWARE Scan Manager DS imageRUNNER ADVANCE C350iF C250iF only 28 5 eCopy PDF Pro Office 28 B Scan Management Software imageRUNNER ADVANCE C350iF C250iF only 28 1 Workflow Composer and Connectors 28 2 Authorized Send 28 3 uniFLOW Scanning 28 4 Cloud Portal for imageRUNNER ADVANCE 29 5 eCopy ShareScan 29 C Print Output Management Sof...

Page 6: ...agement 48 1 DCM Device Configuration Manager 48 2 Device Migration Navigator 48 G LMS License Management System 49 H Content Delivery System Web Site 50 I Recommended System Engineer Requirements 51 J Firmware Upgrades Using the Service Support Tool 52 K Computer Requirements for Downloading Firmware 53 L Hard Disk Drive Handling 53 M Special Tools Solvents and Oils 54 N Consumables 55 O Consumab...

Page 7: ...Product Technical Support Offerings 73 A Dealer Support Requirements 73 B Canon USA Support Offerings 74 1 Canon USA Technical Support Center 74 2 NAVI 76 3 Internet Support 80 XII Appendix 84 A Specifications 84 B Main Unit Limited Warranty 92 1 imageRUNNER ADVANCE C350iF C250iF 92 2 imageRUNNER ADVANCE C350P 93 C List of Tables 94 D List of Figures 95 ...

Page 8: ...nality enables imageRUNNER ADVANCE C350iF C250iF C350P machines with a network connection to connect to other imageRUNNER ADVANCE host models with an Advanced Box This enables the imageRUNNER ADVANCE C350iF C250iF C350P machine to act as a client and share the Scan to and Print functions from the Advanced Box of the host imageRUNNER ADVANCE machine Client imageRUNNER ADVANCE C350iF C250iF Series m...

Page 9: ... Enhanced user authentication capabilities OOXML Scan to PowerPoint support with enhanced authentication for Send imageRUNNER ADVANCE C350iF C250iFonly Quick startup for better productivity Energy Saver LED key and improved handling of originals Remote Auto Shutdown and Weekly Shutdown Timer support Toner signal alarm pre toner low alarm and toner bottle count up alarm Faster firmware upgrade time...

Page 10: ...sette 100 sheet stack bypass Optional Up to 3 paper cassettes x 550 sheets each Maximum Up to 2 300 sheets Multiple Copies 1 to 999 sheets N A Printer Memory 2 GB Hard Disk Drive1 Approximately 160 GB 80 GB is used Warm Up Time at a room temp of 68 F 20 C 2 From Power ON3 Approximately 34 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Settings for Main Power Mode4 Approxim...

Page 11: ... Client Only Memory Media Support Standard USB Print UFR II Standard PCL5c 6 Standard Direct Print Standard PDF JPEG TIFF Optional XPS with the Direct Print Kit for PDF XPS H1 Adobe PS PostScript Standard imagePASS External Not Available Send Color Universal Send Standard N A Scan to USB Print from USB Standard N A Searchable PDF Standard N A PDF Security Feature Set Optional6 N A PDF Digital User...

Page 12: ... only and are subject to change without notice Table 2 imageRUNNER ADVANCE C350iF C250iF C350P Series Box Contents Contents imageRUNNER ADVANCE C350iF C250iF C350P Main Unit Quick Operation Guide Starter Guide e Manual Notice for Machine Carrying Notice Regarding Envelopes Power Cord Modular Cable Service Book Holder Envelope Feeder Attachment Glass Cleaning Sheet Storage Box and Double Sided Tape...

Page 13: ...C002AA 7 Part numbers are subject to change without notice 8 Ships standard with Duplexing Automatic Document Feeder Fax UFR II PCL and Genuine Adobe PS3 printing Color Universal Send with OCR and OOXML PowerPoint one 550 sheet paper cassette 100 sheet multipurpose tray 2 GB RAM 160 GB HDD 80 GB used space drum units pre installed 1 000Base T 100Base TX 10Base T and USB 2 0 connectivity Secure Dat...

Page 14: ...ce Stapler B1 20 1727V838 Cassette Heater Unit 39 8462B004AA 7 Part numbers are subject to change without notice 10 Adds one additional 550 sheet cassette and a wheeled stand The total paper capacity becomes approximately 1 200 sheets 550 x 2 100 sheet multipurpose tray 11 The optional Cassette Feeding Unit AG1 and Cassette Feeding Unit AH1 cannot be used at the same time 12 Adds three additional ...

Page 15: ... 26 27 8467B002AA Silex Wireless Bridge SX 4600WAN 8034B003AA Copy Control Interface Kit A1 3726B001AA 7 Part numbers are subject to change without notice 21 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 22 Contains multiple options Current tangible item requires multiple LANs to generate multiple license keys for activation New eLAN intangible it...

Page 16: ...oftware Maintenance 4140B399AA imageRUNNER ADVANCE Desktop V3 1 2 10L NFR 33 4140B400AA imageRUNNER ADVANCE Desktop 1L with 1 Year Software Maintenance Extension 34 7494A752AA imageRUNNER ADVANCE Desktop 5L with 1 Year Software Maintenance Extension 34 7494A689AA imageRUNNER ADVANCE Desktop 10L with 1 Year Software Maintenance Extension 34 7494A868AA imageRUNNER ADVANCE Desktop 20L with 1 Year Sof...

Page 17: ...are Maintenance Extension 34 7494A766AA imageWARE Scan Manager DS V1 1E 1L with 3 Years Software Maintenance 30 36 7494A698AB imageWARE Scan Manager DS V1 0 1 1 EFS 1L with 1 Year Software Maintenance Extension 30 34 7494A699AA imageWARE Scan Manager DS V1 0 1 1 EFS 5L with 1 Year Software Maintenance Extension 30 34 7494A869AA imageWARE Scan Manager DS V1 1E 1L NFR 30 37 7494A700AB Direct Print a...

Page 18: ...51 Drum Black 8520B003AA GPR 51 Drum Cyan 8521B003AA GPR 51 Drum Magenta 8522B003AA GPR 51 Drum Yellow 8523B003AA GPR 51 Toner Black 8516B003AA GPR 51 Toner Cyan 8517B003AA GPR 51 Toner Magenta 8518B003AA GPR 51 Toner Yellow 8519B003AA Staple P1 41 1008B001AA 7 Part numbers are subject to change without notice 41 Used for corner stapling only Contains two cartridges per case and 5 000 staples per ...

Page 19: ...ports paper sizes up to 8 1 2 x 14 Paper weight 16 lb bond to 60 lb cover 60 to 163 g m 2 B Cassette Feeding Unit AH1 Adds three additional 550 sheet cassettes 20 lb bond 80 g m 2 and a wheeled stand Supports paper sizes up to 8 1 2 x 14 Paper weight 16 lb bond to 60 lb cover 60 to 163 g m 2 C FL Cassette AT1 Replacement cassette for Paper Drawers 1 2 3 and 4 Holds up to 550 sheets 20 lb bond 80 g...

Page 20: ... bond 80 g m 2 or fewer Can offset the stacked output E Copy Card Reader F1 Supports up to 1 000 departments or users Performs Department ID Management automatically Users must insert a control card to access the machine Requires the optional Copy Card Reader Attachment Kit B4 Cannot be installed with the IC Card Reader Box A1 Available for imageRUNNER ADVANCE C350iF C250iF only F IC Card Reader B...

Page 21: ... for PDF XPS H1 Enables the user to print PDF and XPS files directly from the Remote UI Users can also print PDF files from memory media and the Advanced Box of another imageRUNNER ADVANCE machine on the network Requires license activation via the LMS 3 PCL International Font Set B1 Provides Andalé font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese S...

Page 22: ...e PDF XPS file to verify which device scanned the file Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 Enables the user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS C Connectivity Option 1 Web Acc...

Page 23: ... stored on the hard disk drive of the machine be backed up prior to installing the HDD Data Encryption Kit 3 iR ADV Security Kit J1 for IEEE 2600 1 Common Criteria Certification Set Available after Launch Enables the user to configure security settings that are required to comply with the IEEE 2600 1 standard Includes the IEEE 2600 License Certificate Bootable CD with certified system software IEE...

Page 24: ... it can be used as an Advanced Box Client and connect to the Advanced Box of another imageRUNNER ADVANCE device host device Client devices can connect to the Advanced Boxes of up to 20 registered host devices to print JPEG TIFF or PDF files or store scanned documents The Advanced Box is a storage area in the host machine that stores scanned documents and Microsoft Office files that can be used on ...

Page 25: ...r machine if it is on the network to store files or print a file that is stored in the other machine on this machine C Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE C350iF C250iF Series machines Users can attach a USB memory stick to the USB port to scan and store documents in the PDF JPEG or TIFF file format Users can also print files stored in the memory me...

Page 26: ... Security and Network Security A Device Authentication There are two ways to authenticate users at the device via Department ID Management and SSO H Single Sign On Hybrid 1 Department ID Management Register a Department ID and password for each department and manage the machine by limiting its use to only those who enter the correct Department ID and password Department IDs and passwords for up to...

Page 27: ...oth at the same time The AMS Access Management System works with the SSO H login service and is standard on the imageRUNNER ADVANCE C350iF C250iF C350P Series machines AMS requires that a System Administrator controls and restricts access to the device via a user s device level login or a function level login credentials Device Level Login The System Administrator assigns permissions to users base...

Page 28: ...HDD Data Erase Kit imageRUNNER ADVANCE Trusted Platform Module Optional Security Kit HDD Data Encryption Kit Optional HDD Data Erase Scheduler CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data See DISCLAIMER on p ii for further details 1 Initialize All Data Settings Function The Initialize All Data Settings function is a standard function on all Canon de...

Page 29: ...ase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine Image data is overwritten up to three times with random data depending on the preferences set by the System Administrator Other settings for the overwrite kit include the ability to overwrite once with null data and overwrite once with random data IMPORTANT Increasing the amoun...

Page 30: ...ecoverable data loss for which Canon USA is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after t...

Page 31: ...is Common Criteria Certified EAL level 3 and applies 256 bit AES Advanced Encryption Standard encryption to all data prior to being written on the HDD This adds an additional layer of security to files stored on the HDD For more information on the HDD Data Encryption Kit see HDD Data Encryption Kit C6 on p 16 5 HDD Data Erase Scheduler The HDD Data Erase Scheduler is a customized MEAP application ...

Page 32: ...d is printed along with the document data thereby deterring improper distribution of sensitive documents 2 Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine even after document creation using the Adobe LiveCycle Rights Management...

Page 33: ...y and Authentication The imageRUNNER ADVANCE C350iF C250iF C350P Series machines support IEEE 802 1x and IEEE 2600 1 optional which provide port based authentication and security to Wireless Local Area Networks Authentication involves communications between a supplicant authenticator and authentication server The supplicant is authentication software on a client device The client device the imageR...

Page 34: ...ADVANCE Quick Printing Tool is a new standard feature within imageRUNNER ADVANCE Desktop The Quick Printing Tool enables the end user to print fax convert documents to PDF files or open PDF documents in Desktop Binder via a drag and drop action without needing to open imageRUNNER ADVANCE Desktop The user can also monitor the status of inbound and outbound print and fax jobs as well as apply print ...

Page 35: ...user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple step workflow functions into one button operations The one button operations are available from the Quick Menu of the UI User Interface MEAP connectors for SMB Server Message Block and FTP File Transfer Protocol file delivery inclusive of document indexing come standard on the new imageRUNNER ADVANCE C350iF C250iF mode...

Page 36: ... hard copy documents into Google Docs or Microsoft SharePoint Online as well as print documents stored in these programs To scan store or print documents users need to log on to the cloud service from the touch panel display of the imageRUNNER ADVANCE C350iF C250iF machine no PC or laptop is required 5 eCopy ShareScan eCopy ShareScan is an enterprise ready office scanning software solution that en...

Page 37: ... organization of any size a way to track printing and copying costs secure sensitive documents and enable users to print from any available printer on the network uniFLOW also supports multiple methods of mobile printing that includes comprehensive job tracking 3 AA PRINT Advanced Anywhere Print The AA PRINT solution combines Universal Login Manager with secure anywhere printing It is designed to ...

Page 38: ...nting and follow me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 4 imageWARE Enterp...

Page 39: ... Cloud The Canon MDS Managed Document Services Cloud is a PAAS Platform as a Service solution It consists of an MDS Collection and Configuration Agent which is installed at the customer s site to discover devices and gather information from a customer s complete fleet of devices such as meter reads manage job logs remotely configure devices third party device support and manage consumables E Busin...

Page 40: ...UNNER ADVANCE C350iF C250iF Online Training course 18IRTC350IF00O to be certified on the imageRUNNER ADVANCE C350P series The imageRUNNER ADVANCE C350iF C250iF Series Online Training e Learning course provides the technician with the knowledge required for installing upgrading servicing and maintaining the imageRUNNER ADVANCE C350iF C250iF C350P devices in the field The online e Learning course al...

Page 41: ...he training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement de...

Page 42: ...ion 2 Page 35 H Service Materials The materials required for the imageRUNNER ADVANCE C350iF C250iF Series Online Training program are listed in the table below Table 8 Service Materials Model Accessory Item Location imageRUNNER ADVANCE C350iF C250iF C350P Series Service Manual Downloadable from the e Support Center Web site Parts Catalog ...

Page 43: ...m that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this refe...

Page 44: ...Unit and Optional Accessories Part or Accessory Power Supply Power Supply Cord Plug Specifications Length of Power Cord Main Unit 1 120V 15 A outlet NEMA 5 15 8 5 2 6 m Cassette Feeding Unit AG1 From the main unit Cassette Feeding Unit AH1 From the main unit Staple Finisher S1 From the main unit Copy Card Reader F1 42 From the main unit 42 Available for imageRUNNER ADVANCE C350iF C250iF only ...

Page 45: ...l accessories attached Always ensure that there is enough space for service and operation of the device IMPORTANT Make sure to keep the back and sides of the machine approximately 4 100 mm away from a wall for the proper servicing of the equipment The floor must be level with no bows and flat for the stabilization and support of the machine The minimum doorway opening that the machine passes throu...

Page 46: ...iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 39 Table 11 imageRUNNER ADVANCE C350iF C250iF Installation Space Requirements Continued The Staple Finisher S1 Is Attached Table 12 imageRUNNER ADVANCE C350P Installation Space Requirements No Optional Equipment Is Attached ...

Page 47: ...0iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 40 Table 12 imageRUNNER ADVANCE C350P Installation Space Requirements Continued The Staple Finisher S1 Is Attached ...

Page 48: ...R ADVANCE C350iF C250iF Series Main Unit 10 minutes Cassette Feeding Unit AG1 6 minutes Cassette Feeding Unit AH1 7 minutes FL Cassette AT1 2 minutes Cassette Heater Unit 39 Main Unit Only 4 minutes With Cassette Feeding Unit 6 minutes Staple Finisher S1 7 minutes Copy Card Reader F1 and Copy Card Reader Attachment Kit B4 With Cassette Feeding Unit 13 minutes Without Cassette Feeding Unit 15 minut...

Page 49: ...n Unit Only 4 minutes With Cassette Feeding Unit 6 minutes Staple Finisher S1 7 minutes Copy Card Reader F1 and Copy Card Reader Attachment Kit B4 With Cassette Feeding Unit 21 minutes Without Cassette Feeding Unit 20 minutes IC Card Reader Box A1 Main Unit Only 14 minutes With Finisher 13 minutes HDD Data Encryption Kit C6 With Cassette Feeding Unit 16 minutes Without Cassette Feeding Unit 15 min...

Page 50: ...cations to the UGW database The notification settings can be adjusted by your dealership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware and MEAP Multifunction Embedded Application Platform applications to imageRUNNER ADVANCE devices The a...

Page 51: ...and Update at device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a technician visit every time the firmware must be updated a Method A On Site Scheduled Update The On site Scheduled Update method ensures that the device always has the latest version of firmware insta...

Page 52: ...lity to communicate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE devices In addition the devices must be registered on the UGW For more information on registering devices on the UGW see the documentation that came with imageWARE Remote The CDS Instruction Manual includes conditions for u...

Page 53: ... to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Support Services provides your dealership with remote meter reading and serv...

Page 54: ...aily maintenance at the customer site and end users Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer Device installation by an end user or a less skilled person such as a junior technician Select parts replacement by an end user or a less skilled person such as a junior technician The imageRUNNER ...

Page 55: ...vice Information Delivery Settings function or via the Service Mode to USB memory media To import these settings to a new or replacement device use the Remote UI or import them via the Service Mode from USB memory media For more information on the DCM see the imageRUNNER ADVANCE C350iF C250iF C350P Series Service Manual 2 Device Migration Navigator The Device Migration Navigator is an application ...

Page 56: ...e dealer must enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 1 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and...

Page 57: ... from the imageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally...

Page 58: ... 3 Computer software including drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Windows 7 or 8 Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x ...

Page 59: ... and accessories MEAP Contents Language HDD Format Clear the service mode password Initialize the HDD Encryption Board Temporary backup and restore the Flash PCB Printed Circuit Board and SRAM settings on the Main Controller PCB 2 Initialize the standard area on the Flash PCB The imageRUNNER ADVANCE C350iF C250iF C350P Series devices support firmware downloads from the SST and a USB memory stick W...

Page 60: ...RUNNER ADVANCE C350iF C250iF C350P Series machines use an HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine CAUTION Canon USA or any of its affiliat...

Page 61: ...with the laser power checker Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when making electrical checks NA 3 Test Chart A FY9 9196 000 Used for checking and adjusting images Rank Description A Each service person must carry one 7 Part numbers are subject to change without notice Ta...

Page 62: ...00 Based on an Average Monthly Copy Volume of 2 500 and 30 Color Ratio GPR 51 Cyan Drum Unit46 8521B003AA 1 Approximately 31 500 GPR 51 Magenta Drum Unit46 8522B003AA 1 GPR 51 Yellow Drum Unit46 8523B003AA 1 GPR 51 Black Toner 8516B003AA 1 Approximately 19 000 47 Based on 5 Toner Coverage and 100 Color Ratio GPR 51 Cyan Toner 8517B003AA 1 Approximately 21 500 47 GPR 51 Magenta Toner 8518B003AA 1 G...

Page 63: ...iF C350P Series Service Guide July 2015 Revision 2 Page 56 Notes Make sure to store toner bottles horizontally with the proper side facing up Before you use toner hold each toner bottle vertically with the white portion on top and then shake the toner bottle up and down approximately 10 times ...

Page 64: ...ence purposes only and are subject to change without notice Table 19 Main Unit Consumable Parts List Description Part Number 7 Quantity Estimated Life 45 Remarks Waste Toner Container FM0 0015 000 1 30 000 pages At a color ratio of 30 Customer replaceable if dealer chooses to allow ADF Pickup Roller Unit FM4 9859 000 1 50 000 sheets Customer replaceable if dealer chooses to allow Customer Replacea...

Page 65: ...very Unit FM0 0021 000 1 300 000 pages ITB Pressure Release Sensor FM0 0039 000 1 300 000 pages Fixing Drive Unit FM0 0034 000 1 300 000 pages 7 Part numbers are subject to change without notice 45 Value is based on LTR paper Estimated average values in the field are based on data from the supplier Data is subject to change depending on many factors including without limitation monthly copy volume...

Page 66: ...Remarks As Needed Transfer Guide Clean with a dry lint free cloth Developing Roller Fixing Inlet Guide Multi Purpose Tray Pickup Roller Multi Purpose Tray Separation Pad Pre Registration Guide Static Elimination Fabric ADF Pickup Roller Clean with a dry lint free cloth imageRUNNER ADVANCE C350iF C250iF only ADF Separation Pad ADF Separation Roller ADF Registration Roller ADF Feed Guide Rib ADF Del...

Page 67: ...350iF C250iF C350P Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 23 Soft Counter Configuration Counter Description Default Display Default Switch 1 101 Total 1 On Fixed 2 108 Total Black 1 On July be changed via Service Mode setting to any available counter 3 230 Copy Full Color Single Color Small 4...

Page 68: ...ay on the Counter Check Screen 0 Not Displayed 1 Toner Bottle Counter is displayed Displayed in the Service Mode only Remarks Backed up 3 times Not backed up T MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application You can view the MEAP counter by logging on to the MEAP SMS Service Management Service Application License Information page via a Web ...

Page 69: ... imageRUNNER ADVANCE C250iF Up to 70 000 copies prints B Limited Warranty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 30 000 prints copies or a combination of both whichever comes first This limited warranty covers the compatible Canon brand product accessories For detailed warranty information please refer to the imageRUNNER ADVANCE C3...

Page 70: ...eceive reimbursement for in warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that ...

Page 71: ...NER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 64 Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 3 Figure 3 e Support Flat Rate Program ...

Page 72: ...w support cusa canon com to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 4 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service ...

Page 73: ...t on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns...

Page 74: ...onic limited warranty claim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 5 e Support e Tag ...

Page 75: ...aim form The service history log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag...

Page 76: ...The Online Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 7 ISG Central ...

Page 77: ...ure 9 CNA e Tag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 6 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims...

Page 78: ...0iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 71 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 10 ISG Central ...

Page 79: ...ce Guide July 2015 Revision 2 Page 72 On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 11 CNA Warranty Credit Inquiry Figure 12 CNA Flat Rate Warranty Reimbursement Search ...

Page 80: ...d accessible This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Special...

Page 81: ...system a case number is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows The contracted servicing dealer solely provides ...

Page 82: ...26 Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C350iF C250iF C350P Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Update Case Update Case Update Case ...

Page 83: ...ce Guide July 2015 Revision 2 Page 76 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 13 NAVI Login Screen Figure 14 NAVI Main Screen ...

Page 84: ... current machine problem when connected directly to the machine or offline connection to the machine has not been established Provides access to model servicing information such as work procedures and electromechanical component references Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service...

Page 85: ...those technicians who have computer skills and use the SST The NAVI e Learning course is interactive and contains guided simulations that show the technician how to use NAVI to service maintain and troubleshoot Canon devices Technicians taking the NAVI e Learning course will also learn how to make NAVI an integral part of their tool kit After the successful completion of the NAVI e Learning course...

Page 86: ...es to add previously introduced models to a computer with NAVI installed iii Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates ...

Page 87: ...on USA s e Support is designed to provide Systems Engineers and Technicians access to technical support information via the Worldwide Web The following functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natura...

Page 88: ...access e Support you must first register for an e Support ID Number To register for an e Support ID number go to the Canon USA s e Support Center Web site at http www support cusa canon com Click on the Register button and follow the instructions This service is available at no additional charge to all authorized dealers Figure 17 e Support Login Screen ...

Page 89: ... ISG Central Web Site Complete Service Guide versions are available on the Canon USA s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 18 ISG Central Login Screen ...

Page 90: ...evision 2 Page 83 When an end user logs on to the ISG Central Web site he she must select the Engineering Services Solutions button to access the Service Guides area of the Web site as shown below Figure 19 ISG Central Systems and Technical Support Web Page Figure 20 ISG Central Engineering Services and Solutions Service Guides Area ...

Page 91: ...t a room temp of 68 F 20 C 2 From Power ON 3 Approximately 34 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Settings for Main Power Mode 4 Approximately 7 seconds Resolution for Writing Up to 600 dpi x 600 dpi Resolution for Reading Up to 600 dpi x 600 dpi N A Halftone 256 Gradations Acceptable Originals Sheet book three dimensional objects up to 4 lb 2 kg Paper Sizes Pap...

Page 92: ... Labels Transparency and Envelopes Paper Capacity Paper Drawer 1 Approximately 550 sheets 20 lb bond 80 g m 2 or Approximately 640 sheets 17 lb bond 64 g m 2 Multi Purpose Tray Approximately 100 sheets 20 lb bond 80 g m 2 Copy Speed 51 Except When Paper Is Fed from the Multi Purpose Tray Sheets Minute LGL 29 21 N A LTR 36 26 N A STMT 26 26 N A EXEC 36 26 N A Margin Top 1 8 4 0 mm Left Right 1 8 4 ...

Page 93: ...50 to 105 g m 2 2 sided scanning 17 to 28 lb bond 64 to 105 g m 2 Original Tray Capacity Up to 50 sheets LTR 20 lb bond 80 g m 2 Up to 30 sheets LGL Original Scanning Speed LTR Sheets Minute Copying 1 sided scanning B W Full Color at 300 x 600 dpi Approximately 36 1 sided scanning B W Full Color at 300 x 600 dpi Approximately 26 Scanning 1 sided scanning B W Full Color at 300 x 300 dpi Approximate...

Page 94: ...mm x 355 6 mm and Envelopes Weight 16 lb bond to 80 lb cover 60 to 220 g m 2 Type Thin 16 lb bond 60 to 63 g m 2 Plain 1 17 to 20 lb bond 64 to 75 g m 2 Plain 2 21 to 24 lb bond 76 to 90 g m 2 Recycled Color Pre Punched Bond Heavy 1 29 to 34 lb bond 106 to 128 g m 2 Heavy 2 35 lb bond to 60 lb cover 129 to 163 g m 2 Heavy 3 61 to 80 lb cover 164 to 220 g m 2 Labels Transparency and Envelopes Capac...

Page 95: ...Network Scan Line Density Scan Transmission Normal 8 pels 54 mm x 3 85 line mm Fine 8 pels mm x 7 7 line mm Super Fine 8 pels mm x 15 4 line mm Ultra Fine 16 pels mm x 15 4 line mm Transmission Speed Super G3 33 6 kbps G3 14 4 kbps Compression Method MH MR MMR JBIG Transmission Type Super G3 G3 Sending Original Sizes LGL to STMT Receiving Original Sizes 11 x 17 to STMT Transmission Times ECM MMR A...

Page 96: ...ronment Windows 2003 Server R2 SP2 Windows Vista SP2 Windows Server 2008 SP2 Windows Server 2008 R2 SP2 Windows Server 2012 Windows Server 2012 SP2 Windows 7 Windows 8 Windows 8 1 Mac OS X 10 6 x 10 7 x 10 8 x 10 9 x Red Hat Linux 9 Solaris 10 Interface 10 100 1 000 Base TX Color Mode Automatic Color Select Full Color Grayscale Automatic Color Select Full Color Black and White Full Color Grayscale...

Page 97: ...0 dpi For Sending I Fax B W 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 56 300 x 300 dpi 56 400 x 400 dpi 56 600 x 600 dpi 56 Format E Mail TIFF JPEG PDF XPS OOXML PowerPoint I Fax B W TIFF MH MR 56 MMR 56 Original Size E Mail LGL LTR STMT I Fax LGL 57 LTR STMT 57 Server Software Microsoft Exchange 2003 and 2007 SP2 Sendmail 8 14 4 Lotus Domino R7 0 Other Search for a destination via an LDAP Server ...

Page 98: ...8 Japanese Korean Simplified Chinese Traditional Chinese PS 136 Scalable Adobe fonts Printable Area PCL5c PCL6 Reduced to 1 8 4 2 mm from the top bottom left and right edges of the paper PostScript 3 Reduced to 1 8 4 mm from the top bottom left and right edges of the paper Notes When printing in the Expand Print Region and Print mode the printable area is enlarged The upper margin becomes 1 8 4 mm...

Page 99: ...NNER ADVANCE C350iF C250iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 92 B Main Unit Limited Warranty 1 imageRUNNER ADVANCE C350iF C250iF ...

Page 100: ...imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 93 2 imageRUNNER ADVANCE C350P ...

Page 101: ...NNER ADVANCE C350P 42 Table 15 CDS Firmware Delivery Methods 44 Table 16 Special Tools List 54 Table 17 Solvents and Oils 54 Table 18 Main Unit Consumables List 55 Table 19 Main Unit Consumable Parts List 57 Table 20 Main Unit High Durable Parts Replacement List 58 Table 21 Staple Finisher S1 High Durable Parts Replacement List 58 Table 22 Periodic Maintenance List 59 Table 23 Soft Counter Configu...

Page 102: ...im Console 68 Figure 7 ISG Central 69 Figure 8 CNA Warranty Credit Inquiry 70 Figure 9 CNA e Tag Warranty Claims Search 70 Figure 10 ISG Central 71 Figure 11 CNA Warranty Credit Inquiry 72 Figure 12 CNA Flat Rate Warranty Reimbursement Search 72 Figure 13 NAVI Login Screen 76 Figure 14 NAVI Main Screen 76 Figure 15 e Support Knowledge PAKS 78 Figure 16 e Support NAVI s Mini Home Page 79 Figure 17 ...

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