Faxing Problems
9-14
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9
Errors occur frequently while sending.
Cause
Is the telephone line in proper condition? Do you have a good telephone line
connection?
Remedy
Lower the transmission speed. (See “Setting the Send/Receive Start Speed,” on
p. 7-2.)
Receiving Problems
Part of the received documents are cut off.
Cause 1
If you are feeding paper from the stack bypass to print received documents, are
the slide guides in the stack bypass set to the correct paper size?
Remedy
Set the guides in the stack bypass to the correct paper size.
Cause 2
If you are feeding paper from the stack bypass to print received documents,
have you specified the correct stack bypass paper size?
Remedy
Specify the correct stack bypass paper size.
Cause 3
Did the sender place their originals correctly when they sent the document?
Remedy
Contact the recipient and ask them to check if they placed their originals
correctly.
Faxes are not received automatically.
Cause 1
Is the machine’s memory full?
Remedy
Wait for the machine to finish processing any fax or print jobs stored in memory.
Then ask the sender to resend the fax.
Cause 2
Did an error occur during reception?
Remedy
Print an Activity Report and check for an error. (See “Printing the Activity
Report,” on p. 5-6.) You can also check the RX REPORT if it is printed
automatically. (See “Adjusting the RX REPORT Setting,” on p. 8-10.)
Cause 3
Is the telephone line connected properly?
Remedy
Make sure that all telephone line connections are secure. (See “Connecting the
Telephone Line,” on p. 1-16.)
