Responding to Messages
20
Error messages may appear on the display screen of the control panel during printer installation. If so, it may not indicate a problem with the printer, and the issue may
be easily resolved. Common messages and the causes are listed here with corrective actions. For more information on other messages, refer to the User's Guide or
Basic Guide. (See "How to Display the Electronic Manuals" on P.8)
Message
Cause
Corrective Action
No ink tank loaded. Check ink tank.
There is no ink tank loaded.
Load or reload the ink tank.
(See steps 4-2 on pages 7-8)
Cannot recognize print head.
The printhead is not installed.
Install the printhead.
(See steps -9 on page 9)
Paper loaded crooked.
The loaded paper is crooked.
Reload the cut sheet. (See steps 2-5 on page 0)
Paper size not detected. Lift the release lever
and reload paper.
The leading edge of the cut sheet is loaded behind the
position indicated by the paper alignment line.
Reload the cut sheet so that the leading edge of the cut sheet is in
front of the paper alignment line. (See steps 2-5 on page 0)
The roll paper is fed even though cut sheet remains
selected as the paper source.
Lift up the release lever and rewind the roll paper onto the
roll holder. Next, press the
Load
key, select roll paper as the
paper source, and feed the roll paper again. For details, refer to
"Removing the Roll from the Printer" and "Loading Rolls in the
Printer" in the User's Guide and Basic Guide.
No maintenance cartridge.
The maintenance cartridge is not connected.
Install the maintenance cartridge correctly.
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
The belt stopper or the tape inside the top cover has not
been removed.
Turn off the power, open the top cover, and remove the tape and
the belt stopper, then turn the power on.
You may have encountered an error that cannot be
resolved.
Turn off the printer and wait at least three seconds before restoring
the power.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
ERROR Exxx-xxxx
(x represents a letter or number)
You may have encountered an error that cannot be
resolved.
Write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance.