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Canon

Canon imagePRESS C800/C700 Service Guide

3. Internet Support

a) Canon USA’s e-Support Center Web Site

Canon USA’s Engineering Services and Solutions Division (formerly
the Systems and Technical Support Division) provides

high-quality e-Support via the Internet, and is only available for
Canon USA’s Authorized Servicing Dealers.

Canon USA’s e-Support is designed to provide Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.

The following functions and information can be accessed:

•

Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail message

•

Search for technical solutions with the Integrated Knowledge
Management System through a natural language query

•

Read or download on-line documentation

•

Download patches and their Readme files

•

Download firmware and software drivers

•

Track and modify logged cases

•

Review all open cases

To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA’s

e-Support Center Web Site

. Click on the “Register” button,

and follow the instructions. This service is available at no additional
charge to all authorized dealers.

Figure 19 – e-Support: Login Screen

Canon imagePRESS C800/C700 Service Guide

October 2014

Revision 2

Page 96

Summary of Contents for ImagePress C700

Page 1: ...Canon Service Guide ...

Page 2: ...TUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS REVISION HISTORY Revision Date Section s Details August 2014 All imagePRESS C800 C70...

Page 3: ...and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Center ...

Page 4: ...ssories 14 A Square Fold Booklet Maker 14 B Square Fold Booklet Maker with Two Knife Trimmer 14 IV System Features and Options 15 A Print Controller Options 15 1 imagePRESS Printer Kit B1 15 2 Barcode Printing Kit D1 15 3 imagePRESS Server F200 15 4 imagePRESS Server G100 15 5 PRISMAsync Controller 16 6 Scheduler D1 16 7 Scanning C1 License 16 8 Multiple Queues B1 16 B PRISMAsync Software Options ...

Page 5: ... 3 Learning Path for imagePRESS C7000VP Series Certified Service Technicians 34 4 Learning Path for Systems Engineers 35 B Certification 35 C Who Should Attend 36 D Additional Accessory Training Courses 36 E Third Party Accessory Training 36 F Training Facilities 37 1 Online Courses 37 2 Virtual Instructor led 37 3 Classroom Training Facilities 37 G Course Equipment 37 H Service Materials 37 VIII ...

Page 6: ...rranty Support 78 1 End User Limited Warranty Conditions 78 2 D01 Drum Limited Warranty 78 3 Flat Rate Program 79 4 Warranty Parts for Repair 80 5 e Tag 83 6 Online Limited Warranty Credit Inquiry 85 D Service Parts Availability 88 E Parts Support Program for imagePRESS Server 89 X Product Technical Support Offerings 90 A Dealer Support Requirements 90 B Canon USA Support Offerings 91 1 Canon USA ...

Page 7: ...ched Canon s oil free CV Consistently Vivid Toner utilizes a smoothed surface with para shell outer layer The ultra fine toner particles offer enhanced toner transfer efficiency for improved color consistency and accuracy across a wide variety of media while reducing toner waste energy consumption and paper deformation Built in Automatic Press Calibration sets the proper color densities without op...

Page 8: ...Single Pass Duplexing ADF Capacity Up to 300 sheets Multiple Copies 1 to 9 999 sheets Toner Yield 8 5 Coverage LTR B W Up to 56 000 Color Up to 39 500 Drum Yield LTR B W Up to 1 030 000 Up to 890 000 Color Up to 490 000 Up to 420 000 Power Requirements 208V 60Hz 20A Plug Type NEMA 6 20P Paper Capacity H Standard Up to 1 650 Sheets Maximum Up to 7 650 Sheets Maximum Paper Size Up to 13 x 19 2 Paper...

Page 9: ...vanced BOX N A Memory Media Support Standard Scan 1 SEND Universal Send Standard Standard Advanced Feature Set Secure Feature Set Digital User Signature Kit Option Option Security Standard HDD Initialization Option Data Erase Encryption Removable HDD AMS Accessibility Option MEAP Standard Remote Fax Optional w Remote Fax Kit A1 Network Standard Ethernet 1000Base T 100Base TX 10Base T Remote UI Sta...

Page 10: ... Item Item Number 2 imagePRESS C800 with Operator Panel shown Print Engine Standard Speed License imagePRESS C800 C700 Main Engine Set 3 4 7999B014AA Table 3 imagePRESS Speed License Print Engine Standard Speed License Item eLAN Item Number 5 imagePRESS C800 Speed License 8504B001AA imagePRESS C700 Speed License 8505B001AA 2 Item Numbers and Part Numbers are subject to change without notice 3 Set ...

Page 11: ...2 iPR Server F200 Control Panel Set 11 8514B011AA iPR Server G100 Control Panel Set 11 8515B011AA Removable HDD Kit B1 12 0134B003AA Fiery Compose 2351B006AA Fiery Impose 6596A042AA Fiery Impose and Compose 6596A043AA PRODUCTIVITY PCKG WEB 13 7752A029AA Graphic Arts Package Premium Edition V2 3 12 7752A030AA GUI Kit A1 3851A011BA Integrated Interface and Stand A1 12 1099V652 2 Item Numbers and Par...

Page 12: ...mer A1 23 24 2827B002AA Document Insertion Unit M1 Set 26 25 8013B002AA Puncher Unit BS1 26 5738B002AA Puncher Unit BT1 26 5738B003AA 2 Item Numbers and Part Numbers are subject to change without notice 14 Requires imagePRESS Printer Kit B1 15 The set includes the Color Image Reader H1 and Reader Attachment Kit A1 Requires the Platen Cover Type K or DADF R1 16 Required Color Image Reader H1 Set 17...

Page 13: ...Reader F1 29 4784B001AA Copy Card Reader Attachment Kit A2 3730B002AA Canon Card Set A1 1 30 4781B001AA Canon Card Set A2 31 100 4781B002AA Canon Card Set A3 101 200 4781B003AA Canon Card Set A4 201 300 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA 2 Item Numbers and Part Numbers are subject to change without notice Table 8 SDD Square Fold Booklet Maker with...

Page 14: ...em Numbers and Part Numbers are subject to change without notice 5 The eLAN Electronic License Access Number is delivered via the CNA Web Site Table 10 Supplies and Consumables Supplies and Consumables Item Item Number 2 Staple N1 For Finisher AM1 or Saddle Finisher AM2 37 1007B001AA Staple P1 For Saddle Finisher AM2 38 1008B001AA Glue A1 for Perfect Binder B1 33Lbs 39 1093B001AB Glue A2 for Perfe...

Page 15: ... Number 2 Toner T01 Black 8066B001AA Toner T01 Cyan 8067B001AA Toner T01 Magenta 8068B001AA Toner T01 Yellow 8069B001AA Drum D01 Black 8064B001AA Drum D01 Color 8065B001AA 2 Item Numbers and Part Numbers are subject to change without notice Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 9 ...

Page 16: ... 5 8 up to 13 x 19 2 with the Finisher AM1 or Saddle Finisher AM2 are attached Paper Weight 14 lb bond to 110 lb cover 52 g m2 to 300 g m2 The Stack bypass Tray C1 helps keep larger sized paper aligned when feeding through the bypass tray Note The print speed from the Stack Bypass is different from the paper drawers Since the Stack Bypass does not have a remaining paper sensor the machine has to m...

Page 17: ...g m Coated 29 lb bond to 110 lb cover 106 g m2 to 300 g m G Saddle Finisher AM2 Contains two trays which holds up to 5 000 sheets LTR 20 lb bond 80 g m2 the top tray holds up to 1 000 sheets with the high volume stack mode and the lower tray holds up to 4 000 sheets Can corner or double staple up to 100 sheets of paper 20 lb bond 80 g m2 Saddle Stitch Booklet finishing capability for up to 25 shee...

Page 18: ...ocument binding for up to 200 sheets with a cover sheet that can be fed through an Insertion Unit The Perfect Binder utilizes hot glue technology and 3 side trimming for a high quality finished product The upper tray and lower tray have a capacity of up to 200 sheets each Requires the Finisher AM1 or Saddle Finisher AM2 L Puncher Unit BS1 Provides 2 hole and 3 hole punch capabilities for either th...

Page 19: ...talls to the paper cassette of the Main Unit Ensures reliable feeding of tab paper from the Cassette P Envelope Attachment F1 Installs to the paper drawers of the Main Unit Enables the feeding of 10 Business ISO C5 DL Monarch 6 x 9 9 x 12 10 x 13 envelopes from the Cassette One Envelope Feeding Attachment F1 is included with the Main Unit Q Envelope Attachment G1 Installs to the paper drawers of t...

Page 20: ...er Service Support Guide for more details B Square Fold Booklet Maker with Two Knife Trimmer An in line finishing solution attached to the Booklet Trimmer D1 Provides a professional square back finishing look to the saddle stitch booklets similar to a bound book for a wide range of on demand applications The Two Knife Trimmer is capable of trimming booklets to a width of approximately 7 87 200 mm ...

Page 21: ...lled Cannot be used with the imagePRESS Server or PRISMAsync Controller 3 imagePRESS Server F200 An external print controller for the imagePRESS C800 C700 Series machines and supports Adobe Genuine PostScript 3 Adobe PDF Print Engine and Fiery JDF Suited for graphic intensive environments requiring production business Print MIS work flow integration via JDF and variable data jobs Comes standard eq...

Page 22: ... media integration and device support Operator Attention Light Helps the operator to monitor the status of the imagePRESS C800 C700 Series from a distance The color of the lights match the printer status displayed on the dashboard of the Operator Panel 6 Scheduler D1 A Standard feature with the PRISMAsync Controller Provides a real time overview of all scheduled jobs the time needed to print those...

Page 23: ...umber of overwrite passes manually Note Depending on the e shredding settings number of overwrites and the complexity of the processed job data e shredding will impact product performance An impact of 10 to 40 can be expected on product performance 2 DocBox E1 Provides operators with a comprehensive means to store group edit and reprint jobs The editing options are a subset of the PRISMAprepare jo...

Page 24: ...ovides the ability to specify color settings and save preconfigured templates for jobs 5 DPLink E1 Provides interoperability with Xerox FreeFlow 6 Asian Font Sets The Asian font sets are available for the imagePRESS C800 C700 Series Available font sets include Japanese Korean Simplified Chinese Traditional Chinese Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 18 ...

Page 25: ... PDF XPS file to verify which device scanned the file Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 Enables the user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it Requires license activation via the LMS 4 Remote FAX Kit A1 Enables the ...

Page 26: ...function enables users to store files that are scanned with this machine or data sent from a personal computer via the printer driver The stored files can be printed or reprinted anytime using the desired user settings When combined with the Send Function the file format of the scanned documents can be converted into another file format PDF JPEG and TIFF and sent via e mail or fax or sent to a fil...

Page 27: ...gePRESS C800 C700 with the imagePRESS Printer Kit or the imagePRESS Server attached 1 Web Access Software H1 Enables the user to view web pages from the touch panel display of the machine If PDF files are registered on the web page the user can print them from the machine without using a computer Moreover if a web page or special content is created and then registered as a PDF file the web page or...

Page 28: ...the machine and MEAP applications to be used by a user after being authenticated once SSO H has two compatible user authentication systems Domain Authentication and Local Device Authentication Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network Local Device Authentication uses a database inside the machine to authenticate users Administrato...

Page 29: ...s or users via Port numbers MAC Addresses Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses In addition IP address filters to outbound connections can be applied For example if functions such as Remote Copy and Universal Send are used system administrators can block or restrict users from sending files to specific IP addresses This minimizes the ...

Page 30: ...oss or corruption of data See the DISCLAIMER on page ii for further details a TPM Trusted Platform Module TPM is a standard security chip tamper resistant hardware installed in the imagePRESS C800 C700 Series machines The TPM provides a facility for the secure generation of cryptographic keys encrypts information stored on the internal HDD and decrypts information read from the internal HDD The pu...

Page 31: ...ta and the data cannot be accessed unless the specific TPM key is issued by the TPM chip Therefore setting the TPM mode to On may affect service procedures and service costs if not handled properly It is strongly recommended that the Administrator who has access to the TPM key be present for all service calls to prevent the loss of data and productivity of the machine b HDD Password Lock Function ...

Page 32: ...e default access from general or unauthorized users can be restricted to ensure a high level of protection for personal data e Initialize All Data Settings Function The Initialize All Data Settings function is a standard function on all Canon devices This setting is available in the Management Mode to which the system administrator must authenticate Performing this function erases all user informa...

Page 33: ...g 3 5 inch 1 TB HDD M1 Required for the HDD Mirroring function when the HDD Data Encryption Mirroring Kit is installed Does not increase the overall storage capacity of the machine If the machine is configured with the optional HDD Data Encryption Mirroring Kit an additional 3 5 inch 1 TB HDD must be added to enable the Mirroring capability of the primary drive h Encrypted Secure Print Software D1...

Page 34: ...rprises who need to ensure that the data stored on the hard disk is physically secured when the machine is no longer in use G Accessibility Options 1 Voice Guidance Kit F2 Provides visually impaired users to hear voice navigation instructions when operating the machine 2 ADF Access Handle A1 Attaches to the Automatic Document Feeder to enable seated users to open the document feeder Canon imagePRE...

Page 35: ...web browser 2 imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution featuring powerful and intelligent transaction document archiving capabilities It can be personalized according to the scan volume and skill level of each user imageWARE Scan Manager DS includes an advanced indexing system that simplifies batch scanning and indexing As the front end data capturing and ...

Page 36: ...ge device settings using tasks and notify end users of device errors via e mail The capabilities of imageWARE Enterprise Management Console are expanded using optional plug in applications The imageWARE Enterprise Management Console and many plug ins are available at no charge The imageWARE Enterprise Management Console and optional plug ins are available for the customer and or dealer through Can...

Page 37: ... to a print room or print shop directly from a desktops via a web interface or via e mail Océ PRISMAaccess can be configured to provide automated e mail notifications and a personalized overview of jobs in production to update the customer on the status of orders Tools are available for price estimation and to develop quotes based on job requirements Canon imagePRESS C800 C700 Service Guide Octobe...

Page 38: ...t complete online material before attending an Instructor led session Instructor led Training ILT available at each of our Canon Regional Training Facilities Virtual Instructor led an Instructor led session conducted via a WebEx session A imagePRESS C800 C700 Training The learning path for the imagePRESS C800 C700 Series Devices has been designed to build the knowledge and skills of your support p...

Page 39: ...ith prior certifications on the imageRUNNER ADVANCE C9000 PRO Series imageRUNNER ADVANCE C9000S PRO Series and the imageRUNNER ADVANCE C9200 PRO Series This learning path will prepare the service technician to setup and service the imagePRESS C800 C700 Series devices Table 13 Required Courses for Technicians with imageRUNNER ADVANCE C9000 Series Certification Course Name Course Code 2 imagePRESS C...

Page 40: ...7000VP Series Certification Course Name Course Code 2 imageRUNNER ADVANCE Systems Online Training 18IRTAS00O imageRUNNER ADVANCE C9000 C9200 Online Training 19IRTAC9092100O imagePRESS C700 C800 Online Training 19IPCIP700O imagePRESS C700 C800 Classroom 19IPCIP7001C 2 Item Numbers and Part Numbers are subject to change without notice imagePRESS C7000VP Series Certified Service Technicians imageRUNN...

Page 41: ...ontroller Based Online Training 09IPCIP7S00O imagePRESS C7000VP Systems EFI Controller Based Classroom Training 09IPCIP7S11C_DUP PRISMAsync Online Training 091PC7010VPS00O PRISMAsync Classroom Training 19IP7010VPSS01C 2 Item Numbers and Part Numbers are subject to change without notice B Certification imagePRESS C800 imagePRESS C700 The successful completion of the imagePRESS C800 C700 Blended Tra...

Page 42: ...essory Training Courses Module Name Course Code 2 Two Knife Booklet Trimmer A1 Online Module 09IPC2KBT01E Professional Puncher B1 Online Module 09IPC7PPB101E Professional Puncher B1 Classroom Module 09IPC7PPB00E 2 Item Numbers and Part Numbers are subject to change without notice E Third Party Accessory Training Third Party Accessory training courses provide the technician with the knowledge requi...

Page 43: ...l to a Canon training facility 3 Classroom Training Facilities Classroom training is available in each of the five Canon Regional Training Centers Jamesburg New Jersey Norcross Georgia Irving Texas Itasca Illinois Irvine California G Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher Applicable accessories hardware and software H Service Materia...

Page 44: ...r these imagePRESS devices The imagePRESS C800 C700 Main Unit requires a dedicated single phase 208V 20A NEMA 6 20R receptacle for proper operation Table 19 Power Receptacle imagePRESS C800 C700 Main Unit NEMA 6 20 Receptacle The Perfect Binder B1 NEMA 6 15 Receptacle Accessories Controllers NEMA 5 15 Receptacle Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 38 ...

Page 45: ...rces will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePRESS machines will not perform reliably if there is an insufficient difference between the internal operating signal voltages and the poor ground reference signal A qualified electrician can measure and provide the ground source that the ...

Page 46: ...k Lite B1 120V 15A outlet NEMA 5 15 Multi Drawer Paper Deck B1 Saddle Finisher AM2 Finisher AM1 Document Insertion Unit M1 Professional Puncher B1 Professional Puncher integration Unit C1 41 Two Knife Booklet Trimmer A1 imagePRESS Server F200 42 imagePRESS Server G100 PRISMAsync Controller Square Fold Booklet Maker with Two Knife Trimmer Square Fold Booklet Maker 41 The Professional Puncher Integr...

Page 47: ...Canon Canon imagePRESS C800 C700 Service Guide B Hardware Configuration Chart Figure 2 Hardware Configuration Chart Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 41 ...

Page 48: ...ator s Attention Light 2 2 lb 1 kg POD Deck Lite B1 including Attachment Kit 168 lb 76 kg Multi Drawer Paper Deck B1 342 lb 155 kg Stack Bypass B1 11 9 lb 5 4 kg Document Insertion Unit M1 134 lb 61 kg Paper Folding Unit Fl 157 lb 71 kg Output Tray Al 2 6 lb 1 2 kg Professional Puncher B1 176 lb 80 kg Professional Puncher Integration Unit C1 88 lb 40 kg Saddle Finisher AM2 397 lb 180 kg Finisher A...

Page 49: ... 55 4 1 407 mm 29 4 746 mm 31 25 793 mm Professional Puncher B1 with Integration Unit 41 1 040 mm 22 560 mm 31 2 792 mm Perfect Binder D1 51 25 1 300 mm 36 38 922 mm 31 1 791 mm Paper Folding Unit F1 46 9 1 190 mm 13 25 336 mm 31 25 793 mm Saddle Finisher AM2 48 75 1 239 mm 31 5 800 mm 31 25 792 mm Finisher AM1 48 75 1 239 mm 31 5 800 mm 31 25 792 mm Puncher Unit BS1 BT1 Inside of the Finisher AM1...

Page 50: ...ed with the finishing options an additional 15 minutes is required for service to accommodate separating and moving the Finisher from the imagePRESS and then returning reconnecting and leveling the module Keep the back of the machine at least 31 5 800 mm away from a wall when the Main Unit is configured with any paper feed or additional accessories Front and Sides Make sure that at least 19 75 500...

Page 51: ...e on carpet or wood flooring For information about floor plates contact your dealer Do not install the machine on an unstable floor or platform Minimum corridor width to navigate turns for the main unit and most accessories is 85 5 2 170 mm When the booklet trimmer is attached the minimum corridor width to navigate turns is 88 75 2 254 mm The machine should not be moved once it is in place Do not ...

Page 52: ...e Booklet Trimmer A1 Booklet Trimmer D1 Saddle Finisher AM2 Paper Folding Unit F1 Perfect Binder D1 Professional Puncher Integration Unit C1 Professional Puncher B1 Document Insertion Unit M1 Duplex Color Image Reader Unit H1 Upright Control Panel D1 and Multi drawer Paper Deck B1 are attached Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 46 ...

Page 53: ...installation of imagePRESS C800 C700 Main Unit can take longer than the estimated total times below Table 24 Estimated Installation Times Estimated Installation Times Description Estimated Installation Time Main Unit 64 minutes PRISMAsync Controller 15 minutes Operator Panel 15 minutes Operator Attention Light 5 minutes Duplex Color Image Reader Unit H1 12 minutes Printer Cover F1 8 minutes Stack ...

Page 54: ... the Booklet Trimmer D1 is not installed 17 minutes Perfect Binder D1 45 minutes Removable HDD Kit B1 32 minutes Copy Card Reader F1 and Copy Card Reader Attachment Kit A2 13 minutes Auto Gradation Sensor A1 6 minutes Voice Guidance Kit F1 19 minutes USB Device Port A3 7 minutes Multimedia Reader Writer A3 7 minutes Square Fold Booklet Maker with Two Knife Trimmer 120 minutes Square Fold Booklet M...

Page 55: ...nal Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 2003 Mac OS X 6 Protocols TCP IP IPX SPX NetBIOS AppleTalk 7 Printing 8 ...

Page 56: ... and third party devices utilizing the standard printer Management Information Base MIB The RDS Plug in transmits the collected data directly to the UGW database In addition the plug in can register devices to the UGW database The dealership can retrieve the meter reading and service alert data via a Web portal or using an optional integration applications to communicate the data to your dealershi...

Page 57: ...SS Printer Kit or the imagePRESS Server attached The advantages of the CDS include reduced service costs labor and travel and improved first call resolution and having the latest version of firmware always available to download and install on the imagePRESS C800 C700 devices With the CDS end users are able to download select MEAP applications jar files and license files from the CDS server via the...

Page 58: ...0 will automatically download and install new firmware as it becomes available No further visits are necessary for firmware updates Method B This method enables the dealership to schedule a firmware download to the imagePRESS C800 C700 via the UGW This method also provides the option to install the firmware automatically without a service technician on site or manually with a service technician on...

Page 59: ... C700 with the imagePRESS Printer Kit or the imagePRESS Server attached H Device Configuration Management The Device Configuration Manager DCM is a standard feature of the imagePRESS C800 C700 series The DCM can reduce the installation time for new or replacement imagePRESS C800 C700 devices by exporting the user mode and service mode settings of a current imagePRESS C800 C700 device for import to...

Page 60: ...CD ROM Drive with write capability optional A CD ROM drive is not required since the firmware can be downloaded from e Support to a PC However a copy of the firmware can be written to a CD for the Dealer Library High Speed USB 2 0 recommended or 1 1 Display VGA 640 x 480 resolution or better 256 colors or more Operating System any of the following o Microsoft Windows 2000 Server Professional o Mic...

Page 61: ...ter device installation a major system change or a system upgrade A service technician can restore the PRISMAsync controller system and licenses after an upgrade or system failure The USB key must be kept with the imagePRESS Device b PRISMAsync Controller Firmware Updates A USB flash drive USB stick is available for purchase to upgrade or restore the PRISMAsync controller firmware The process to p...

Page 62: ...he new HDD and load software The SST Download Progress Monitor49 is available via the Canon USA e Support Center Web Site The tool must be used whenever an imagePRESS firmware update is performed as it will enable the service technician to monitor the download progress of firmware to the imagePRESS C800 C700 Series Refer to the Service Manual for complete upgrading procedures b Backup Restore RAM ...

Page 63: ...SS device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 3 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes The license access number comes with the software Ke...

Page 64: ...ed to go through the LMS and Service Management Service To manage licenses register and install MEAP applications you can access the CDS directly from the imageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applica...

Page 65: ...s of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s Limited Warranty for more details IMPORTANT If a HDD must be replaced du...

Page 66: ...Used to open all internal covers and service the machine while the machine is running Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when making electrical checks CA 7 Test Sheet A FY9 9323 000 Used for checking and adjusting images Loupe B CK 0056 000 Used for checking images Cleani...

Page 67: ...s Table 27 Solvents and Oils Name Uses Item Number 2 Remarks Alcohol Cleaning Do not bring near fire Procure locally Substitute IPA isopropyl alcohol Molykote EM 50L Lubrication e g Bearing part of the finisher HY9 0007 000 Super Lube Grease Worm gear part of Primary Charging Assembly and Pre transfer Charging Assembly FY9 6005 000 85 g EU 1 Lubrication e g scanner rail FY9 6028 000 Synthetic oil ...

Page 68: ...umber 2 Quantity Estimated Life 50 Remarks T01 Black 8066B001AA 1 56 000 pages 8 50 Toner Coverage T01 Cyan 8067B001AA 1 39 500 pages T01 Magenta 8068B001AA 1 39 500 pages T01 Yellow 8069B001AA 1 39 500 pages 2 Part numbers are subject to change without notice Table 29 D01 Drum Item Item Number 2 Quantity Estimated Life 50 copies prints Remarks imagePRESS C800 51 imagePRESS C700 52 D01 Black Drum ...

Page 69: ...LTR 50 11 x17 Developing Assembly Y FM1 C714 000 1 All 750 000 pages 500 000 pages Developing Assembly M FM1 C715 000 1 All 750 000 pages 500 000 pages Developing Assembly C FM1 C716 000 1 All 750 000 pages 500 000 pages Developing Assembly Bk FM1 C717 000 1 All 750 000 pages 500 000 pages Drum Cleaning Blade Bk FC8 2281 000 1 C800 1 030 000 pages 690 000 pages C700 890 000 pages 590 000 pages Dru...

Page 70: ...00 000 pages 600 000 pages C700 750 000 pages 500 000 pages Cassette 1 Pickup Roller FL0 4500 000 1 All 600 000 sheets 400 000 sheets Cassettes 1 Feed Roller FC0 9450 000 1 All 1 000 000 sheets 666 667 sheets Cassette 1 Separation Roller FC0 9631 000 1 All 1 000 000 sheets 666 667 sheets Cassettes 2 Pickup Roller FL0 4500 000 1 All 600 000 sheets 400 000 sheets Cassettes 2 Separation Roller FC0 96...

Page 71: ...ubject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 31 Duplex Color Image reader H1 Consumable Parts Duplex Color Image reader H1 Consumable Parts Item Item Number 2 Quantity Estimated Yield 53 copies prints Remarks Pickup roller FC8 5577 000 1 80 000 Feed roller FL2 9608 000 1 ...

Page 72: ...r deck pickup feed roller FF6 1975 000 1 500 000 sheets Lower deck pickup clutch FH6 5145 000 2 4 000 000 times Lower deck pickup roller release solenoid FH6 5146 000 1 4 000 000 times 2 Part numbers are subject to change without notice 50 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors includ...

Page 73: ...ate Static Eliminator FL3 2005 000 1 3 000 000 pages Saddle Stitcher Saddle Feed Guide Lower Static Eliminator FC9 1394 000 3 3 000 000 pages Saddle Stitcher 2 Part numbers are subject to change without notice Table 36 Paper Folding Unit F1 Paper Folding Unit F1 Consumable Parts List Description Item Number 2 Quantity Estimated Life copies prints 50 Remarks Through feed inlet antistatic needle FL3...

Page 74: ...143 000 1 2 000 000 pages Static eliminator Cover transport assembly 4A1 8890 000 2 2 000 000 pages 4A3 3510 000 1 4A3 3452 000 2 4A1 8890 000 2 Switchback roller Cover transport assembly 4A3 2846 000 2 1 000 000 pages Deodorizing filters sheets FC6 4242 000 3 1 000 000 sheets 4A3 3521 000 2 4Y3 0017 000 1 Trail edge retaining roller 4A3 3423 000 4 1 000 000 pages 4A3 3424 000 2 Torque diode Stack...

Page 75: ...ar upper blade FC3 6270 000 1 500 000 sets Lower blade FC3 6394 000 2 500 000 sets 2 Part numbers are subject to change without notice 53 Estimated Yield is based on LTR paper Table 40 Professional Puncher C1 Consumable Parts List Professional Puncher B1 Consumable Parts Item Item Number 2 Quantity Estimated Yield 53 copies prints Remarks Back gage assembly FC3 6647 000 1 3 000 000 Replacement 2 P...

Page 76: ...Unit Fixing Assembly available as a replacement at the customer site Table 42 Main Unit Fixing Assembly Main Unit Fixing Assembly Item Item Number 2 Quantity Components imagePRESS Estimated Life 50 copies prints Remarks LTR 50 11 x17 Main Unit Fixing Assembly FM1 C719 000 1 Fixing Belt Unit FM1 C721 000 C800 600 000 pages 400 000 pages May change depending on the Heavy Paper Usage C700 500 000 pag...

Page 77: ...Pad Slider FL2 7750 000 1 C800 600 000 400 000 C700 500 000 352 060 Primary Charging Wire Cleaning Pad Holder FL3 7560 000 1 C800 600 000 400 000 C700 500 000 352 060 Pre transfer Charging Wire FL2 8807 000 1 C800 600 000 400 000 C700 500 000 352 060 Pre transfer Charging Wire Cleaning Pad Slider FL2 7750 000 1 C800 600 000 400 000 C700 500 000 352 060 Pre transfer Charging Wire Cleaning Pad Holde...

Page 78: ...ng the Pre transfer Charging Wire Pre transfer Upper Duct 600 000 500 000 Clean it with alcohol and lint free paper Drum Patch Sensor Bk 1 030 000 890 000 Clean it in the single direction with wet and tightly wrung cotton swab when replacing the Drum Bk Drum Patch Sensor Cover Bk 1 030 000 890 000 Clean it with wet and tightly wrung lint free paper when replacing the Drum Bk Registration Patch Sen...

Page 79: ...where the Refresh Roller is engaged Clean it with alcohol and lint free paper Fixing Belt Unit Gear 600 000 500 000 Apply grease FY9 6036 SE1107 to cover the grease applicable area on the gear teeth surface when replacing the Pressure Belt Unit Pressure Belt Unit Gear 600 000 500 000 Apply grease FY9 6036 SE1107 to cover the grease applicable area on the gear teeth surface when replacing the Fixin...

Page 80: ...nt free paper Feed Sensor Duplex path between the pre registration path and the registration path As needed basis Clean it with a blower brush Clean the Color Sensor option with a blower brush Lead Sensor 160 000 Registration Sensor 160 000 Delivery Sensor 160 000 Registration Roller 80 000 Or 6 months Lead Roller 1 80 000 Lead Roller 2 80 000 Lead Roller 3 80 000 Pullout Roller 80 000 Feed Roller...

Page 81: ...er will increment twice when large paper is used 2 108 Total Black 1 On May be Changed via Service Mode setting to any available counter 3 407 Copy Full Color Single Color Large On 4 408 Copy Full Color Single Color Small On 5 403 Print Full Color Single Color Large On 6 404 Print Full Color Single Color Small On 7 Not Displayed Off 8 Not Displayed Off CAUTION After performing a RAM clear the coun...

Page 82: ...ntrol panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the application via a Web browser Esplet The application does not con...

Page 83: ...whichever is earlier including when the machine is powered ON for a whole day imagePRESS C800 Main Engine Up to 6 000 000 pages LTR or 5 years whichever is earlier including when the machine is powered ON for a whole day imagePRESS C700 Main Engine Up to 4 800 000 pages LTR or 5 years whichever is earlier including when the machine is powered ON for a whole day PRISMAsync Controller Approximately ...

Page 84: ...s after delivery to the original purchaser or 180 000 prints copies or a combination of both whichever comes first This warranty covers the imagePRESS Product and the Canon brand product accessories For detailed warranty information please refer to the Canon imagePRESS C800 C700 Series Limited Warranty page 123 Note No warranty is given on any consumable parts or consumables 2 D01 Drum Limited War...

Page 85: ...ies Flat rate credits are posted monthly in the Canon Network Access section of Canon USA s ISG Central Web Site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the end user warranty are eligible to receive reimbursement credit through the e Tag process Parts that are...

Page 86: ... purchasing brand new boards Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities Log on to the Canon USA e Support Center Web Site to view the Canon USA Repairable Parts List Go to th...

Page 87: ...ree of charge by the APRFs Usually the turnaround time is approximately five 5 business days Once repaired and tested the parts are shipped back to your dealership via UPS Ground If a part is not repairable the APRF will contact your dealership and Canon USA s Warranty Control Section will issue a credit to your account To check the status of your part please contact the APRF The Repairable Parts ...

Page 88: ...nty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performe...

Page 89: ...nd accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web Site Figure 7 e Support e Tag Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 83 ...

Page 90: ...e the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied by a copy of the e Tag warranty claim form the machine s...

Page 91: ... Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web Site and select Canon Network Access CNA as shown below Figure 9 ISG Central On the CNA Web Site select Warranty Credit Inquiry and then select e Tag Warranty Claims Reimbursement to perform an e Tag Warranty claims search as shown in the following screen shots Figure 10 CNA Warranty Credit Inquiry Canon imageP...

Page 92: ...e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e Support ID number that is entered Therefore it is highly recommended that only one person enter and manage the e Tag warranty claims from your dealership Canon imagePRESS C800...

Page 93: ...CNA as shown below Figure 12 ISG Central On the CNA Web Site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 13 CNA Warranty Credit Inquiry Figure 14 CNA Flat Rate Warranty Reimbursement Search Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 87 ...

Page 94: ...O UPS Ground Next Day Early AM Pickup Rush Spot Table 50 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts Order Center Telephone Number Monday Friday 9 00 AM 7 00 PM Eastern Standard Time Canon Parts Order Center 866 481 2569 Monday Friday 56 7 00 PM 9 00 AM Eastern Standard Time 24 7 Call Center 800 263 9271 Saturday Sunday 56 All National Holidays 24 Hour...

Page 95: ...mber when completing the Part Order Form Go to the e Support Web Site navigate to the Warranty Information Center and locate the Part Order Form under the Parts Support Information Complete the Part Order Form and fax it to the Warranty Control Section at 631 330 5761 Once the order form is received and verified the Warranty Control Section will ship the replacement part packaged with the original...

Page 96: ...inate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information about previous calls for support Make sure to provide environment specific inf...

Page 97: ...ed to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation need to follow the process in Figure 15 below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows All technical support for the end user is provided solely by t...

Page 98: ...d User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Digital Solutions Specialist Systems Engineers Canon USA Engineering Status Modify Assistance Required Update Case Update Case Update Case Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 92 ...

Page 99: ... designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 16 NAVI Login Screen Figure 17 NAVI Main Screen Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 93 ...

Page 100: ...ealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool and PDL Downloader Enables you to access the machine s Service Mode from a computer running the NAVI application and perform the Auto Reset function returns all machine settings back to their initial or default values Enables you to adjust the machine s error and jam thresholds Enables you to lo...

Page 101: ... and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imagePRESS model s Update Data Pack are available for download from the e Support...

Page 102: ...releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e Support you must first re...

Page 103: ...ur Dealer Administrator to request access to the Systems and Technical Support section of ISG Central Figure 20 ISG Central Login Screen When an end user logs on to the ISG Central Web Site he she must select the Systems and Technical Support button to access the Service Guides area of the Web Site as shown below Figure 21 ISG Central Systems and Technical Support Web Page Canon imagePRESS C800 C7...

Page 104: ...Canon Canon imagePRESS C800 C700 Service Guide Figure 22 ISG Central Engineering Services and Solutions Service Guides Area Canon imagePRESS C800 C700 Service Guide October 2014 Revision 2 Page 98 ...

Page 105: ...nd to 34 lb bond 106 g m 2 to 128 g m 2 1 Sided Coated 2 34 lb bond to 40 lb bond 129 g m 2 to 150 g m 2 1 Sided Coated 3 40 lb bond to 66 lb cover 151 g m 2 to 180 g m 2 1 Sided Coated 4 67 lb cover to 80 lb cover 181 g m 2 to 220 g m 2 1 Sided Coated 5 82 lb cover to 140 lb index 221 g m 2 to 256 g m 2 1 Sided Coated 6 140 lb index to 110 lb cover 257 g m 2 to 300 g m 2 2 Sided Coated 1 29 lb bo...

Page 106: ...lum 1 17 lb bond to 20 lb bond 64 g m 2 to 79 g m 2 Vellum 2 20 lb bond to 24 lb bond 80 g m 2 to 90 g m 2 Vellum 3 24 lb bond to 28 lb bond 91 g m 2 to 105 g m 2 Transparency 40 lb bond to 66 lb cover 151 g m 2 to 180 g m 2 Pre Punched 1 17 lb bond to 20 lb bond 64 g m 2 to 79 g m 2 Pre Punched 2 20 lb bond to 24 lb bond 80 g m 2 to 90 g m 2 Tab 1 40 lb bond to 66 lb cover 151 g m 2 to 180 g m 2 ...

Page 107: ...de up to 1 W When the main power switch is turned OFF and Quick Startup Settings for Main Power is set to OFF up to 0 5 W When the main power switch is turned OFF and Quick Startup Settings for Main Power is set to ON up to 1 0 W Noise Standby up to 58 dB Multiple Copies 1 to 9 999 sheets Dimensions H x W x D Approximately 56 1 8 x 60 1 4 x 36 3 4 1 424 mm x 1 530 mm x 934 mm To the top and right ...

Page 108: ...m Up to 25 ppm 11 x 17 Up to 40 ppm Up to 35 ppm Up to 29 ppm LGL Up to 46 ppm Up to 41 ppm Up to 32 ppm LTR Up to 80 ppm Up to 70 ppm Up to 54 ppm LTRR Up to 66 ppm Up to 58 ppm Up to 40 ppm STMR Up to 80 ppm Up to 70 ppm Up to 54 ppm 62 Paper size references simplex sheets with the following weights Thin 2 Thin 1 Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Heavy 4 Color 1 Color 2 Recycled Pre Punche...

Page 109: ...0 Copy Ratio 25 to 400 in 1 increments Original Feeding Mechanism Automatic Document Feeder Original Tray Capacity 300 sheets 20 lb bond 80 g m 2 Original Scanning Speed 63 Copying 1 sided scanning 120 sheets minute 64 LTR in Black and White at 600 dpi 70 sheets minute LTR in Full Color at 600 dpi 2 sided scanning 60 sheets minute 120 pages 64 LTR in Black and White at 600 dpi 35 sheets minute 70 ...

Page 110: ...LTRR EXEC STMTR Custom Size 5 1 2 x 7 1 8 to 13 x 19 1 4 139 7 mm x 182 mm to 330 2 mm x 487 7 mm Paper Weight 14 lb bond to 110 lb cover 52 g m 2 to 300 g m 2 Paper Type 58 Thin 2 Thin 1 Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Heavy 4 Heavy 5 Heavy 6 Color Recycled Pre punched Transparency Labels Tab Bond Letterhead Coated Textured and Vellum Paper Deck Capacity Three paper decks Up to 2 000 shee...

Page 111: ...m x 487 7 mm and Envelopes 66 Paper Weight 14 lb bond to 110 lb cover 52 g m 2 to 300 g m 2 If the basis weight of the paper is below 156 g m 2 42 lb bond or the side of the paper parallel to the feeding direction is shorter than LTRR the amount of skew correction applied to the paper will not change even if the Stack Bypass Alignment Tray C1 is attached Paper Type 58 Thin 2 Thin 1 Plain 1 Plain 2...

Page 112: ...3 mm Weight Approximately 134 lb 61 kg Installation Space Including the Main Unit W x D 105 3 8 x 36 3 4 2 676 mm x 934 mm when the Duplex Color Image Reader Unit H1 the Upright Control Panel D1 and the Finisher AM1 or the Saddle Finisher AM2 are attached 58 Reference Registered Paper Types and Weight for the available paper weights Table 63 Output Tray A1 Specifications Output Tray A1 Item Specif...

Page 113: ...he Duplex Color Image Reader Unit H1 the Upright Control Panel D1 and the Finisher AM1 or the Saddle Finisher AM2 are attached 58 Reference Registered Paper Types and Weight for the available paper weights Table 65 Perfect Binder B1 Specifications Perfect Binder B1 Item Specification Book binding thickness From 10 200 sheets or up to 25 mm Book binding method Hot glue at spine with wrap around cov...

Page 114: ...is set to Off LTR and EXEC 2 000 sheets or 11 1 4 285 mm in height 13 x 19 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL and LTRR 1 000 sheets or 5 3 4 147 mm in height If the High Volume Stack Mode is set to On The maximum stack volume may vary depending on the paper type LTR and EXEC 4 000 sheets or 19 1 4 490 mm in height LTRR 2 000 sheets or 11 1 4 285 mm in height 11 x 17 and LGL 1 500 sheets or 8 1 ...

Page 115: ...is attached The maximum stapling capacity may vary depending on the paper type and weight LTR and EXEC 100 sheets 20 lb bond 80 g m 2 or below 1 2 11 mm in height 98 sheets 20 lb bond 80 g m2 2 sheets 140 lb index 256 g m2 11 x 17 LGL and LTRR 50 sheets 20 lb bond 80 g m 2 or below 1 4 5 5 mm in height 48 sheets 20 lb bond 80 g m2 2 sheets 140 lb index 256 g m2 Corner Stapling 11 x 17 LGL LTR LTRR...

Page 116: ...k Mode is set to Off LTR and EXEC 2 000 sheets or 11 1 4 285 mm in height 13 x 19 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL and LTRR 1 000 sheets or 5 3 4 147 mm in height If the High Volume Stack Mode is set to On The maximum stack volume may vary depending on the paper type LTR and EXEC 4 000 sheets or 19 1 4 490 mm in height LTRR 2 000 sheets or 11 1 4 285 mm in height 11 x 17 and LGL 1 500 sheets ...

Page 117: ...r 10 sheets 1 set Half Fold when the Paper Folding Unit F1 is attached Tray A Tray B 50 sheets Maximum Stapling Capacity Available Staple Size When the standard staple cartridge is attached The maximum stapling capacity may vary depending on the paper type and weight LTR and EXEC 100 sheets 20 lb bond 80 g m 2 or below 1 2 11 mm in height 98 sheets 20 lb bond 80 g m2 2 sheets 140 lb index 256 g m ...

Page 118: ...he paper weight of the main document more than 17 lb bond 64 g m 2 or more Available Saddle Stitch capacity may vary depending on the paper type and weight Power Source 120 240 V AC 50 60 Hz 8 A 500 W or less Dimensions H x W x D Approximately 48 3 4 x 31 1 2 x 31 1 4 1 239 mm x 800 mm x 792 mm Weight Approximately 397 lb 180 kg Installation Space Including the Main Unit W x D 92 x 36 3 4 2 335 mm...

Page 119: ...m 2 Paper Type 58 Thin 2 Thin 1 Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Heavy 4 Heavy 5 Heavy 6 Color Recycled Tab Bond Letterhead Coated and Textured Punch Hole Quantity Hole Diameter Puncher Unit BS1 Two or Three Holes 3 8 8 mm Puncher Unit BT1 Two or Four Holes 1 4 6 5 mm Distance Between Punch Holes Puncher Unit BS1 Two Holes 2 3 4 70 mm Three Holes 4 1 4 108 mm Puncher Unit BT1 Two Holes 3 1 ...

Page 120: ...sional Puncher B1 320 W or less Professional Pincher Integration Unit C1 130 W or less Dimensions D x W x H 41 x 9 7 8 x 31 1 4 1 040 mm x 250 mm x 792 mm Weight Approximately 88 2 lb 40 kg Note Estimated Life of 500 000 sheets of paper may vary depending on variables such as following the lubrication schedule the type of paper being punched the cover stacks being punched and the typical length of...

Page 121: ...heets 60 pages 24 to 28 lb bond more than 80 g m 2 to 105 g m 2 Up to 5 sheets 40 pages 28 lb bond to 110 lb Index more than 105 g m 2 to 209 g m 2 Up to 4 sheets 16 pages 110 lb index to 80 lb Cover more than 209 g m 2 to 220 g m 2 Up to 1 sheet 4 pages 16 lb Bond to 110 lb Cover more than 209 g m 2 to 300 g m 2 Only one sheet of cover can be used up to 300 g m 2 Trimming Width 2 15mm 0 08 0 59 e...

Page 122: ...klet up to 20 lb Bond and 40 pages Booklet Sheet Capacity Up to 25 sheets 80 g m 2 100 pages booklet or 5 mm whichever is less Paper Weight Approximately 16 lb Bond to 110 lb Cover 60 g m 2 300 g m 2 Trimming Size Each side Approximately 08 2 mm 1 38 35 mm Together Approximately 16 4 mm 2 76 70 mm Not Available Asymmetrical trim Offset capability Approximately 59 15 mm Not Available Minimal Bookle...

Page 123: ...ndows 7 Windows 8 Windows Server 2012 Mac OS X 10 6 x Mac OS 10 7 x 10 8 x Available on FTP and WebDAV Red Hat Linux 9 Interface 1000BASE T 100BASE TX 10BASE T Color Mode Automatic Color Select Full Color Grayscale Automatic Color Select Full Color Black and White Full Color Grayscale Black and White Original Type Text Text Photo Photo Other Preview Browse Windows SMB File Server Optional PDF XPS ...

Page 124: ...dpi 71 600 x 600 dpi 71 Format E Mail TIFF JPEG PDF XPS OOXML PowerPoint Word I Fax B W TIFF MH MR 71 MMR 71 I Fax Color TIFF MH MR 71 MMR 71 Original Size E Mail 11 x 17 LGL LTR LTRR STMT STMTR I Fax 11 x 17 LGL LTR LTRR STMT 72 STMTR 72 Server Software Microsoft Exchange 2003 SP2 Microsoft Exchange 2007 SP2 Sendmail 8 14 4 Lotus Domino R7 0 Other Search for a destination via an LDAP Server Previ...

Page 125: ...r RPrinter NPrinter AppleTalk Frame Type Ethernet SNAP Print Application PAP Printer Access Protocol Command Languages PCL5e PCL6 PostScript 3 Resident Fonts PCL 93 Scalable fonts 2 OCR fonts and 10 Bitmap fonts PS 136 Scalable fonts Printable Area PCL5c PCL6 Reduced to 1 6 4 23 mm from the top bottom left and right edges of the paper PostScript 3 Reduced to 1 6 4 mm from the top bottom left and r...

Page 126: ...0 100 10MbE Supported Communication Protocols AppleTalk TCP IP protocols Auto protocol switching Fiery Impose Fiery Compose Option Option Removable HDD Kit Removable HDD Kit B1 N A Fiery Productivity Package N A Option Fiery Graphic Arts Basic Edition Standard Optional Graphic Arts Package Premium Edition Standard N A Adobe PDF Print Engine Standard Standard Fiery Spot On Standard Standard Fiery H...

Page 127: ...X 1a 2003 PDF X 3 2002 PDF X 3 2003 PDF X 4 JDF ticket format PDL Support in Transaction Printing Mode Native IPDS IS 3 standard compliant SRA14 7 with APPE V2 6 PCL PJL Network Protocols TCP IP LPR LPD Socket SMB Static IP Auto IP DHCP SNMP v1 v3 Printer MIB private MIB Job monitoring MIB IPP iPv4 iPv6 Networking Connectivity TCP IP LDAP IPv6 Support NetBEUI SMB IPP SNMP V3 Job MIB HTTP HTTPS Soc...

Page 128: ...rivers or specific setup Bios recognition USB HDD device USB key technology SLC Single Level Cell Mandatory Encryption No hardware data encryption software on the USB key allowed U3 support Not allowed Biometric support Not allowed Micro Drive Not allowed Ready Boost certified Yes mandatory Minimal Throughputs File size 512B 32kB 256kB 2MB 64MB Read 1 5 MB s 8 MB s 20 MB s 23 MB s 24 MB s Write 0 ...

Page 129: ...MEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE SUPPLIER S END USER AGREEMENT CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES AND CO...

Page 130: ...CDS Firmware Delivery Methods 52 Table 26 Special Tools Solvents and Oils List 60 Table 27 Solvents and Oils 61 Table 28 Toner 62 Table 29 D01 Drum 62 Table 30 Main Unit Consumable Parts 63 Table 31 Duplex Color Image reader H1 Consumable Parts 65 Table 32 POD Deck Lite B1 Consumable Parts 65 Table 33 Multi drawer Paper Deck B1 Consumable Parts List 66 Table 34 Document Insertion Unit M1 Consumabl...

Page 131: ... Specifications 108 Table 67 Saddle Finisher AM2 Specifications 110 Table 68 Puncher Unit BS1 Puncher Unit BT1 Specifications 113 Table 69 Professional Puncher B1 and Professional Pincher Integration Unit C1 114 Table 70 Copy Card Reader F1 Specifications 114 Table 71 Booklet Trimmer D1 Specifications 115 Table 72 Two Knife Booklet Trimmer A1 Specifications 115 Table 73 SDD Square Fold Booklet Mak...

Page 132: ...nty Credit Inquiry 85 Figure 11 CNA e Tag Warranty Claims Search 86 Figure 12 ISG Central 87 Figure 13 CNA Warranty Credit Inquiry 87 Figure 14 CNA Flat Rate Warranty Reimbursement Search 87 Figure 15 Canon USA Support Escalation Flow Chart 92 Figure 16 NAVI Login Screen 93 Figure 17 NAVI Main Screen 93 Figure 18 e Support NAVI s Mini Home Page 95 Figure 19 e Support Login Screen 96 Figure 20 ISG ...

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