Canon imageFORMULA P-215 Service Manual Download Page 89

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CANON P-215 FIRST EDITION

5-19

CHAPTER 5 TROUBLESHOOTING

IV. OPERATION TROUBLESHOOTING

When an operation problem occurs, check the error message displayed on the display

connected to a computer. Also perform an operation check on the sensors and motor using the

service mode.

1. Power Does Not Come ON

The start button is not lit.

Cause/Faulty

Location

Step

Check Item

Result

Action

Connection of USB
cable

Is the USB cable connected?

Connect.

Pickup tray open-
ing/closing

Is the pickup tray open?

Open.

USB hub

Is the USB hub used?
Bus power type cannot be
used.
Self power type can be used,
but it is not guaranteed.

YES

Remove.

Pickup tray detec-
tion lever

Does the pickup tray detec-
tion lever move smoothly?

Assemble properly.

Pickup tray switch
Control PCB

Was the problem solved by
replacing of control PCB?

YES Done.

Start button LED
(start switch PCB)

Was the problem solved by
replacing of start switch
PCB?

YES Done.

Table 5-301

2. No Scanner is Found

Note:

If the Auto Start switch is "ON", this machine is recognized as a storage device

"ONTOUCHLITE" of the computer. If it is "OFF", it is recognized as a scanner.

Cause/Faulty

Location

Step

Check Item

Result

Action

Power Supply

Is power supplied to the
machine?

Perform “1. Power
Does Not Come ON”.

Computer, I/F card

Are the computer and I/F
card appropriate?

Use appropriate
equipment.

Driver
(If the Auto Start
switch is "OFF")

Is a "?", "!" or "x" mark dis-
played on this machine in the
Windows device manager?

YES

Reinstall the driver.

Table 5-402

Summary of Contents for imageFORMULA P-215

Page 2: ...COPYRIGHT CANON ELECTRONICS INC 2011 Use of this manual should be strictly supervised to avoid disclosure of confidential information ...

Page 3: ...apter 3 Disassembly and Reassembly Disassembly method reassembly method Chapter 4 Installation and Maintenance Installation method maintenance method Chapter 5 Troubleshooting Service mode and troubleshooting Appendix General diagram Parts catalog etc Information in this manual is subject to change Notification of such changes will be given in Service Information Bulletins Thoroughly read the info...

Page 4: ... ELECTRICAL COMPONENTS 2 19 1 Layout of Electrical Components 2 19 VII PARTS LAYOUT ON EACH PCB 2 20 1 Control PCB 2 20 CHAPTER 3 DISASSEMBLY REASSEMBLY I EXTERNAL PARTS 3 1 1 Bottom Cover 3 1 2 Right Cover 3 1 3 Left Cover 3 2 4 Pickup Tray Unit 3 3 5 Rear Cover 3 4 II UPPER UNIT 3 5 1 Upper Unit whole 3 5 2 Top Cover 3 6 3 Registration Roller follower 3 6 4 Reading Unit upper 3 7 5 Reading Cover...

Page 5: ...1 Operation Failures 5 18 2 Image Failures 5 18 IV OPERATION TROUBLESHOOTING 5 19 1 Power Does Not Come ON 5 19 2 No Scanner is Found 5 19 3 Scanning Does Not Start 5 20 4 Scanner Does Not Feed Properly 5 21 5 Scanning Speed is Slow 5 22 V IMAGE TROUBLESHOOTING 5 23 1 All Black All White All Streaked 5 24 2 Too Dark Too Light 5 24 3 Streaks in Image 5 25 4 Image Slanted 5 25 5 Wrong Image Size 5 2...

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Page 7: ...CHAPTER 1 GENERAL DESCRIPTION COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I PRODUCT OUTLINE 1 1 II NAME OF PARTS 1 7 III USER OPERATION 1 8 ...

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Page 9: ... 9 A Black and White Grayscale 15 ppm 30 ipm Color 10 ppm 20 ipm 5 Both Windows Mac available CaptureOnTouch Lite available OS Windows Mac both is installed It has some limitations of function compared with CaptureOnTouch the same as P 150 6 Automatic image processing Auto color detection mode and Auto resolution mode Full auto mode including two modes above auto size deskew and blank skip etc 7 S...

Page 10: ... less USB 3 0x1 4 5 W same or less 2 Sleep mode 1 5 W same or less 3 Power switch OFF 0 1 W same or less 6 External interface USB 2 0 Hi speed USB 3 0 doesn t work for signal interface 7 Expected product life In house information only One of the following two items whichever comes first 1 5 years 2 500 000 sheets including documents and cards fed Replace parts as required 8 Installation By user 9 ...

Page 11: ... 1 Binary Black and White Error diffusion ATE II ATE Advanced Text Enhancement 2 Grayscale 8 bit 3 Color 24 bit Auto color detection mode can be available 20 Resolution setting in driver 600 x 600 dpi 400 x 400 dpi 300 x 300 dpi 200 x 200 dpi 150 x 150 dpi Auto resolution mode can be available USB 2 0 x 1 USB 3 0 x 1 USB 2 0 x 2 Mode Resolu tion Simple Duplex Simple Duplex 200 dpi 12 ppm 14 ipm 15...

Page 12: ... Document weight thickness 52 to 128 g m2 0 06 to 0 15 mm 25 Special document Business card Post card and Plastic card are available There are some limitations required 26 Document storage pickup 20 sheets max and 3mm height max including curls One sheet for the card scanning 27 Double feed detection Length detection only Others 28 Operation Indication 1 Power switch connected open close of pickup...

Page 13: ...COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION 1 5 CHAPTER 1 GENERAL DESCRIPTION External dimensions mm 285 113 174 40 95 257 Figure 1 101 ...

Page 14: ... a power supply USB cable and an optional AC adapter cable The power supply of this machine is turned ON OFF when the pickup unit is opened or closed 2 Power OFF on disassembling When disassembling and assembling are performed unplug the power cord 3 Prohibition of modify This machine must not arbitrarily be mod ified or remade If it is use may be forcibly suspended To change the specifications or...

Page 15: ...cument Feed Tray 2 Feed Tray Release Lever 3 Document Guides 4 Feeder Cover Release Lever 5 Feeder Cover It is also called the upper unit in this document 6 Eject Outlet 7 Card Slot 8 Card Guides 9 Feed Extension Plate 10 Feed Inlet 11 Start Button Rear Figure 1 202 1 Rear Card Slot 2 Auto Start Switch 3 USB Connector 4 Kensington Slot 5 Power Connector ...

Page 16: ...he switch before con necting the USB cable Figure 1 301 ON The scanner is recognized as a storage device by the computer Starting Cap tureOnTouch Lite preinstalled in the scanner enables you to perform scanning on a computer without the scanner driver installed OFF The scanner is recognized as a scanning device by the computer You can connect the scanner to a computer with the scan ner driver inst...

Page 17: ... 1 GENERAL DESCRIPTION 2 Fan the pages and place the documents Figure 1 303 3 Insert the card straight into the card slot with the card facing upward When the end of the card touches the card slot the roller turns automatically and only the end of the card is set Figure 1 304 ...

Page 18: ...et the Auto Start switch to ON and then connect the scanner to the computer Figure 1 305 2 Open the pickup tray and switch the power ON Then place the documents 3 When the AutoPlay screen appears select Open folder to view files Figure 1 306 4 When the ONTOUCHLITE folder opens double click ONTOUCHL exe Figure 1 307 5 CaptureOnTouch Lite starts and the main screen appears Set the scanning method an...

Page 19: ... scanning of the whole document is com pleted the output settings screen ap pears Figure 1 309 7 Refer to the User Manual for further de tails 4 Paper Jam Handling 1 Remove any documents remaining in the feed tray Figure 1 310 2 Open the feeder cover Figure 1 311 3 Remove the jammed document from the feed side or eject side Figure 1 312 ...

Page 20: ...T EDITION CHAPTER 1 GENERAL DESCRIPTION 4 If a card jam occurs try pulling the card out toward you or open the feeder cover to remove the card Figure 1 313 5 Close the feeder cover Check to see if the last page was scanned correctly and then continue scanning ...

Page 21: ...PYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I OUTLINE 2 1 II READING SYSTEM 2 7 III FEED SYSTEM 2 9 IV CONTROL SYSTEM 2 13 V POWER SUPPLY 2 17 VI LAYOUT OF ELECTRICAL COMPONENTS 2 19 VII PARTS LAYOUT ON EACH PCB 2 20 ...

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Page 23: ...ystem reads image data from image sensors 2 Feed system This system performs from document pickup to document ejection 3 Control system This system is comprised of an image processing section and a feed control section The image processing section controls the reading system and processes the read image data The computer also processes image data The feed control section controls the feed system 4...

Page 24: ...up tray 2 Feed roller 3 Separation pad 4 Registration roller drive 5 Registration roller follower 6 Front roller drive Note 7 Front roller follower Note 8 Detection point of document sensor 9 Detection point of registration sensor 10 Upper reading unit back reading 11 Lower reading unit front reading Note Since a card is inserted into the machine from the front to feed it the eject roller is calle...

Page 25: ...ional view of the feed path for feeding cards is shown below Figure 2 103 1 Front roller drive 2 Card front roller follower 3 Registration roller drive 4 Card roller follower 5 Detection point of card sensor 6 Detection point of registration sensor 7 Upper reading unit front reading 8 Lower reading unit back reading ...

Page 26: ...e has a feed motor When a card is fed the motor turns reversely first and inserts the card into the machine and then turns normally to eject it A DC motor with an encoder that detects rotation speed is used as the feed motor Control PCB Feed motor M Registration roller Front roller Feed roller One way clutch Figure 2 104 ...

Page 27: ...its An overview of the electrical circuits block diagram of this machine is shown below Control PCB Upper sensor PCB Feed motor With encoder CIS unit upper CIS unit Card sensor lower Start switch PCB USB cable Power supply USB cable Upper unit sensor Start switch Regist sensor Document sensor Tray switch Figure 2 105 ...

Page 28: ...ly suspending the machine is shown below Once the machine starts scanning it ac tivates the feed motor to feed the docu ment Start End Document sensor 1 Registration sensor 2 Feed motor 3 Reading the front side 4 Reading the back side 5 Figure 2 106 2 Card feed When the sensor detects the card the feed motor runs to feed it Start End Card sensor 1 Registration sensor 2 Feed motor 3 Reading the fro...

Page 29: ...IS unit and reading cover The CIS unit consists of CIS PCB lens array LED R G B light guide and case The reading glass and white reference sheet are mounted on the reading cover Photosensitive pixels are mounted on the CIS PCB with a density of 600 dpi in a line The effective reading width is 216 mm and the number of effective picture elements is 5104 A set of three basic color LEDs red green and ...

Page 30: ...xample when the lower reading unit reads the white reference data the LED emitted from the lower unit is reflected from the white reference sheet on the upper unit to be input to the sensor on the CIS PCB Since the white reference sheet is placed under the reading glass feeding document does not cause smudges on it When this machine is turned ON or starts scanning it reads the white reference data...

Page 31: ...nt feed system is shown below 11 0 18 7 34 0 4 0 mm Figure 2 301 1 Pickup tray 2 Feed roller 3 Separation pad 4 Registration roller drive 5 Registration roller follower 6 Front roller drive 7 Front roller follower 8 Detection point of document sensor 9 Detection point of registration sensor 10 Upper reading unit back reading 11 Lower reading unit front reading ...

Page 32: ... document the drive speed of the feed roller is slightly lower than the drive speed of the registration roller and front roller If it is left as it is the document is braked when it touches the feed roller and the registration roller and therefore a one way clutch is built into the gear used in the feed roller drive system to follow the drive speed of the registration roller 3 Separation Separatio...

Page 33: ...e right side of the machine body and the insertion and eject openings of the card feed path are located on the eject side of the document feed path Figure 2 303 When a card is placed in the insertion opening the card sensor detects the card and feeding begins The feed motor runs reversely at this time The card is fed straight and passes through the reading section Then the rotation direction of th...

Page 34: ... trailing edge of the document was not detected even though the document has been fed for the maximum specified length after the leading edge of the document was detected by the registration sensor 4 Fast Feed Jam The trailing edge of the document was detected after the leading edge of the document was detected by the registration sensor before the document has been fed for the minimum specified l...

Page 35: ... the function list of major ICs are shown below The function of electric double layer capacitor is shown in V POWER SUPPLY Image data control block Electric double layer capacitor block DC DC converter block 5 VDC Control PCB CIS I F FRONT J2 AFE IC12 CIS I F BACK J4 USB I F J3 MOTOR I F J901 Sub CPU IC901 EEPROM IC8 SDRAM 32 MB IC19 ASIC IC14 AFE IC11 FLASH Memory IC4 FLASH Memory IC5 FLASH Memor...

Page 36: ...ng system IC11 12 AFE Analog processor Performs analog gain offset adjustment and A D conversion IC4 5 26 FLASH Memory Stores firmware and OnTouchLite 8 MB x 3 Note IC8 EEPROM Stores each setting IC119 SD RAM Stores image data 32 MB IC901 Sub CPU Controls the motor power supply and Work memory Table 2 401 Note Both Windows and Macintosh versions of OnTouchLite have been installed ...

Page 37: ...rrection Resolution conversion Color black white detection Analog processor Gain adjustment Offset adjustment A D conversion Scanner controller LED light control 12 bit 8 bit Color Color correction three dimensional Bleed through reduction when on One dimensional gamma correction Edge enhancement Binarization Binary Data after image processing Other processing Auto size detection Deskew Image rota...

Page 38: ...gnals in the analog processor Then the image data is transferred to the scanner controller and converted from 12 bits to 8 bits After that the image data is output to the computer through USB interface The USB cable used for this machine is a special cable with a USB3 0 standard A type con nector on the computer side and a USB2 0 micro B type connector on the device side The signal speed supports ...

Page 39: ...le The encoder detects that the feed load increases and the number of revolutions decreases the pulse supplied to the feed motor changes If the current is insufficient the capacitor is discharged If the capacity of the capacitor becomes insufficient feeding and reading stop and the capacitor is charged When it is charged again the feeding and reading begin However if the prescribed rotational spee...

Page 40: ...ting the cable to the AC inlet and this machine The rated power of the AC adapter is 6 VDC 0 8 A 5 VDC 0 5 A USB2 0 5 VDC 0 9 A USB3 0 Electric double layer capacitor Power supply 2 Power supply 1 IC IC CIS unit upper CIS unit lower Feed motor 5 VDC 0 5 A USB2 0 5 VDC 0 9 A USB3 0 Electric double layer capacitor Power supply 2 Power supply 1 IC IC CIS unit upper CIS unit lower Feed motor 1 bus pow...

Page 41: ...gure 2 601 Category Name Location Symbol Auto Start switch Control PCB SW1 Tray switch Power switch Control PCB SW902 Switches Start switch Start switch PCB SW200 Motor Feed motor Left side of base unit M1 Document sensor Control PCB PS900 Registration sensor Start switch PCB Q201 LED200 Upper unit sensor Upper sensor PCB PS300 Sensors Card sensor Upper FPC Q400 LED401 Lamp Power indicator LED Sta...

Page 42: ...or side Connector side J901 J4 J2 SW902 J903 PS900 SW1 J3 Figure 2 701 Connector Description J2 12P CIS unit lower J3 USB cable J4 22P CIS unit upper Start switch PCB J901 13P Upper sensor PCB Feed motor J903 Power supply USB cable Table 2 701 Symbol Description SW1 Auto Start switch SW902 Tray switch Power switch PS900 Document sensor Table 2 702 ...

Page 43: ...MBLY COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I EXTERNAL PARTS 3 1 II UPPER UNIT 3 5 III BASE UNIT 3 9 The products shown in the figures in this chapter may be partially different from mass produced products ...

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Page 45: ...the bottom cover Page 3 1 2 Insert a tool with thin and flat tip into the upper and lower holes 1 2 holes each and pick the edge of the cover to remove the fitting parts then remove the right cover 2 Note Be sure to insert the tool into the correct positions Since the hole marked is hidden and its edge tends to be de formed remove it lastly carefully Since the right cover may jump out remove it wh...

Page 46: ...tom of the cover is on the eject side Figure 3 104 3 Left Cover 1 Remove the bottom cover Page 3 1 2 Insert a tool with thin and flat tip into the upper and lower holes 1 2 holes each and pick the edge of the cover to remove the fitting parts then remove the left cover 2 Note Be sure to insert the tool into the correct positions Since the left cover may jump out re move it while holding it by hand...

Page 47: ...bling A figure of the gears assembling is shown below Figure 3 106 The mark 1 on the bottom of the cover is on the eject side Figure 3 107 4 Pickup Tray Unit 1 Remove the right cover or left cover Page 3 1 Page 3 2 2 Remove the fitting parts 1 on the oppo site side then remove the pickup tray unit 2 Figure 3 108 ...

Page 48: ...2 Insert the tool with thin and flat tip into 4 holes 1 and down it to remove the fitting parts in order and then remove the rear cover 2 Figure 3 109 Notes on assembling After inserting the fitting parts to a degree align the connector and switch with the holes and install the rear cover Place the end of the control PCB at the rear in the rear cover ...

Page 49: ...nected with the control PCB Figure 3 201 4 Relieve a lock for the upper unit 1 then remove the fitting parts on the FPC side while the upper unit opening a little next remove the fitting parts on the opposite side Figure 3 202 Notes on assembling Do not get the FPC caught in parts when assembling the fitting parts on the FPC side And insert the FPC 1 between the guide plates 2 For the details refe...

Page 50: ...e rear side Note The lock shaft coil spring for the lock shaft and entrance guide for card can be removed when the upper cover is removed Figure 3 205 Notes on assembling After assembling the upper cover be sure to fasten the 2 screws 3 Registration Roller follower 1 Remove the top cover Page 3 6 2 Remove the start switch PCB 1 from the base Hold the registration roller on the rear side with hand ...

Page 51: ...ading glass 5 Reading Cover upper Note This part includes the reading glass and the white reference sheet Disassem bling this part may cause the inside of the reading unit to get dusty Do not disassemble it unless necessary When disassembling be careful with dusts and do not touch the inner sur face of the glass or the surface of the lens array 1 Remove the reading unit upper Page 3 7 2 Clean the ...

Page 52: ... any dust in the reading unit If there is dirty including fingerprint clean them with a clean dry cloth Push all the fitting parts in until they fit completely Makes sure there is no gap or space Install the CIS unit so that it matches the direction of the reading cover If it is installed incorrectly the fitting parts lift ...

Page 53: ... PCB 1 And remove 3 screws 3 M3x4 and while escaping the control PCB from the fitting parts 4 remove the control PCB Note Capacitors are mounted on the rear side of the place A indicated by the broken line While disassembling pick the control PCB without hitting of the capacitors Figure 3 301 4 Pull the switch slide plate 1 out from the switch Figure 3 302 Notes on assembling Before installing the...

Page 54: ...h them in until they are fitted properly Insert the gear to the end with the D shaped hole facing outward Insert the gear while rotating it slightly because it is in the form of helix 3 Registration Roller drive 1 Remove the control PCB Page 3 9 2 Remove 3 screws 1 self tapping FH M2 5x6 and remove the PCB mounting plate 2 Note The PCB mounting plate includes a tray detection lever Figure 3 304 3 ...

Page 55: ... the shaft support sufficiently and they must not be lifted When the upper sensor PCB is assembled insert projections into positioning holes 3 places and hold them with the PCB holders of the lower cover 1 Figure 3 307 4 Motor Unit 1 Remove the left cover Page 3 2 2 Remove the rear cover Page 3 4 3 Remove the gear 1 and the gear 2 with a bearing And remove 2 screws 3 M3x4 and FFC 4 then remove the...

Page 56: ...eference sheet Disassem bling this part may cause the inside of the reading unit to get dusty Do not disassemble it unless necessary When disassembling be careful with dusts and do not touch the inner sur face of the glass or the surface of the lens array 1 Remove the reading unit lower Page 3 12 2 Clean the out side including the glass surface to prevent dust from entering the reading unit 3 Whil...

Page 57: ...an any dust in the reading unit If there is dirty including fingerprint clean them with a clean dry cloth Push all the fitting parts in until they fit completely Makes sure there is no gap or space Install the CIS unit so that it matches the direction of the reading cover If it is installed incorrectly the fitting parts lift ...

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Page 59: ...CHAPTER 4 INSTALLATION MAINTENANCE COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I INSTALLATION 4 1 II PARTS TO BE REPLACED 4 4 III MAINTENANCE 4 5 ...

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Page 61: ...or installation of all software USB interface Hi speed USB 2 0 Only the power supply supports USB 3 0 Monitor Resolution 1024 x 768 XGA or higher Optical drive Able to read DVDs 2 OS Microsoft Windows XP Microsoft Windows XP x64 Edition Microsoft Windows Vista 32 64 bit edition Microsoft Windows 7 32 64 bit edition Mac OS X Note For details on each version refer to the user manual 2 Checking the A...

Page 62: ...e setup menu starts automatically 5 Click Typical Installation Figure 4 101 Finish the installation by following the on screen messages 4 Connecting to a Computer 1 Close the pickup tray and turn the Auto Start switch OFF 2 Connect the machine and the computer using the supplied USB cable Note The USB port should support USB 2 0 or USB 3 0 Auto Start Auto Start OFF OFF ON ON Figure 4 102 3 Open th...

Page 63: ... Auxiliary Power Supply This machine can scan using a USB cable but if an auxiliary power supply is used for USB 2 0 the machine can scan at higher speed However it is not necessary for USB 3 0 1 Power supply USB cable supplied to Computer Figure 4 103 2 AC adapter separately sold to Outlet Figure 4 104 ...

Page 64: ...sers No Parts name Parts number Expected life Remarks 1 Separation pad MG1 4691 000 10 000 sheets 2 Feed roller MA2 9680 000 100 000 sheets Because the surface is worn it is necessary to replace when the pickup failures or the document jams are occurred after cleaning Note The items above are assigned as service parts and the parts replaced by users are as signed as commercially available products...

Page 65: ...n dry cloth to wipe the main body 2 Feed path Use such as air blowers to remove any dust and paper particles that have accumulated on the feed path 3 Reading glass Use a soft clean and dry cloth to wipe off any dirt 4 Separation pad 10 000 sheets 5 Feed roller 100 000 sheets 6 Other rollers Use a cloth slightly dampened with water and well wrung out to remove any dirt and then use a clean dry clot...

Page 66: ... scanner is connected to the computer 1 Feed roller 100 000 sheets Figure 4 302 2 Separation pad 10 000 sheets Figure 4 303 Resetting the Counters When the feed roller or separation pad was replaced clear the counter recorded in the scanner The method is different if the Auto Start switch is ON and if it is OFF It is also possible in service mode a Auto Start switch ON 1 Click the CaptureOnTouch L...

Page 67: ... Select Canon P 215 USB and click Properties When the screen is displayed click the Maintenance tab Figure 4 307 4 Click the corresponding Reset button 3 Service Maintenance For this machine no periodical mainte nance item by the service technicians is specified However when visiting a user check whether the reading glasses and the rollers are dirty If they are very dirty instruct the user to foll...

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Page 69: ...NG COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I ERROR DISPLAY 5 1 II SERVICE MODE 5 2 III LIST OF FAILURES 5 18 IV OPERATION TROUBLESHOOTING 5 19 V IMAGE TROUBLESHOOTING 5 23 VI AFTER REPLACING PARTS 5 28 ...

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Page 71: ...art button flashes When the capacitor is charged immedi ately after the power is switched ON the start button flashes slowly Start button Figure 5 101 2 Computers Error messages are displayed on the screen of the computer connected to the machine Each of the different pieces of software applications drivers OSs have their own unique messages which they control There are many user related messages ...

Page 72: ...reen And product name version serial number and the total scanning count are displayed A list of the modes is show below No Button displayed description 1 All Adjustment Perform No 2 to 4 below for image reading 2 Registration Adjustment Auto Performs the registration adjust ment 3 Light Adjustment Performs fine adjustments to the shading correction value 4 Regist sensor adjustment Fixes the initi...

Page 73: ...chine and also install the CaptureOnTouch as necessary Please refer to the User Manual on installation of them However when checking a specifica tion such as the scanning speed the system requirements for a computer described in the User Manual should be satisfied Note Keep the name of the folder and the password confidential from the user 3 How to Start and Finish How to start 1 Start the compute...

Page 74: ... Select Re scan in a few seconds The Config screen also appears if the scanner is not operated correctly such as if it is not turned on Check the operation procedure Figure 5 204 Note When the Auto Start switch is ON the Auto Play screen appears but should be ignored Figure 5 205 7 Service screen appears Note Do not start other application software while starting the service tool If it becomes ino...

Page 75: ...nit or the start switch PCB on which a registration sensor is installed or after replacing the control PCB recording the adjustment data This mode can be used together with other adjustment items For details refer to All Adjustment Adjustment sheet The dedicated sheet is required to execute this mode However you can create the sheet by drawing a black line on available paper so it is not specified...

Page 76: ...iddle when using A4 size or LTR size paper due to the computer specifications set to half the size Note that you should cut that paper perfectly straight without any slant Operation Procedure 1 Clean feed path roller and reading glass 2 Load a piece of the registration sheet you prepared Make sure to set the document guides to fit the sheet to prevent skews Note The black edge needs to be detected...

Page 77: ...e shading correction values since the reading point differs between the white ref erence sheet inside of the reading unit and the actual document If the scanned image quality is degraded perform this adjustment Also perform this adjustment after replacing the reading unit or after replacing the control PCB recording the adjustment data This mode can be used together with other adjustment items For...

Page 78: ...rvice screen select Light Ad justment Figure 5 213 4 The adjustment starts automatically The sheet is fed and a progress screen is displayed Figure 5 214 5 Even after the sheet has been ejected the data may be processed inside the ma chine The progress screen disappears and a warning screen is displayed Do not turn OFF the machine or perform any op erations until the warning screen disap pears Fig...

Page 79: ...tory is set when the sensor is shipped from the factory but the adjustment is carried out if the regist sensor does not detect a document correctly because the ambient amount of light is very different and so on Also run this mode after replacing the start switch PCB on which the sensor is installed and after replacing the control PCB on which data is stored For this machine the card sensor is als...

Page 80: ...d above are performed continuously The purpose and timing to perform each adjustment are dis cussed in the corresponding section below Adjustment sheet As the shading sheet and the registration adjustment sheet use sheets described in the previous section However make sure that the width of the registration sheet is the same 219 mm as that of the shading sheet to prevent skews Note Two shading she...

Page 81: ...e skew Note Do not set extra sheets Figure 5 218 3 On the service screen select All Adjust ment Figure 5 219 4 The adjustment starts automatically The sheets are fed and the progress screen is displayed Figure 5 220 5 Even after the shading sheet has been ejected the data may be processed in side the machine The progress screen disappears and a warning screen is dis played Do not turn OFF the mach...

Page 82: ...e Basic screen 1 On the service screen select Dcon Check Figure 5 223 2 The DCON Check screen is displayed Select a menu to execute on this screen Figure 5 224 Note When this machine enters the service mode the tray switch power switch is disabled The power is not switched OFF even when the pickup tray is closed Note The state Auto Start On or Auto Start Off of the Auto Start switch appears on the...

Page 83: ...ensor When the upper unit is open the mark turns on Registration sensor When the registration sensor detects paper the mark turns on See Note Document sensor When the document sensor de tects paper the mark turns on Tray switch Power switch When the pickup tray is open the mark turns on Card sensor When the card sensor detects card the mark turns on See Note USB 3 0 When USB3 0 power is sup plied ...

Page 84: ... the button again to turn off the LED Figure 5 227 9 Check Device This mode displays versions of the main body firmware and the internal devices of this machine The serial number is also displayed and set On the service screen select Check Device to display the Check Device screen Figure 5 228 MAIN Main body firmware MCON Motor controller Note Version of the main body firmware can also be confirme...

Page 85: ...ed Figure 5 229 5 When the load is finished the progress screen disappears and the service screen returns The cumulative number of sheets displayed at the bottom of the service screen is 0 zero Figure 5 230 6 Select Close on the service screen and close the pickup tray Note The power stays on even when the pickup tray is closed at this time 7 Remove and reconnect the USB cable 8 Start the service ...

Page 86: ...t jams Note Do not change the value of each item by mistake Change it only if neces sary a Message On the service screen select Counter to display the Counter screen Figure 5 233 Total Count Total scanning count documents and cards fed P01 Jam Count Number of documents jams in the pickup section Pickup delay jam pickup error count P02 Jam Count Number of documents jams in the registration section ...

Page 87: ...em to fi nalize it Pressing the Set button in the lower right portion of the screen finalizes values for all items However Roller Count and Pad Count has a Reset button instead of the Set button If this Reset button is selected the value becomes 0 zero Since it is interlocked with the Count Reset for the user do not select the Reset button by mistake If you replace the control PCB or change the To...

Page 88: ...rd ware Connec tion Dirt dust Docu ment Set tings 1 Power does not come ON X X 2 No scanner is found X X 3 Scanner does not start X X X X 4 Scanning does not feed prop erly X X X 5 Scanning speed is slow X X X X X Table 5 301 2 Image Failures Note Major causes of each failure are marked X No Cause Failure System Software Hard ware Connec tion Dirt dust Docu ment Set tings 1 All black all white all...

Page 89: ...e Pickup tray detec tion lever 4 Does the pickup tray detec tion lever move smoothly NO Assemble properly Pickup tray switch Control PCB 5 Was the problem solved by replacing of control PCB YES Done Start button LED start switch PCB 6 Was the problem solved by replacing of start switch PCB YES Done Table 5 301 2 No Scanner is Found Note If the Auto Start switch is ON this machine is recognized as ...

Page 90: ...e started System If the Auto Start switch is ON 5 If the Auto Play screen is not displayed can Cap tureOnTouch Lite be started manually from the Explorer YES Explain to the user that the automatic play screen is not displayed due to OS type and setting It is described in the User Manual Cable connection 6 Are the motor and sensor cables connected properly NO Connect properly Gear 7 Are the gears a...

Page 91: ...talled properly NO Assemble properly Separation pad Roller 6 Are they dirty or deformed NO Clean or replace them 7 Parts touching documents installed properly no float or slant NO Assemble properly Parts touching documents 8 Is the surface touching documents smooth no flaw or burr NO Replace inferior parts Cable connection 9 Are the motor and sensor cables connected properly NO Connect properly Ge...

Page 92: ...e may be as follows Cause Faulty Location Step Check Item Result Action The feeding load is heavy 1 Does the machine temporary stop occur frequently YES Perform steps 1 to 8 in 4 Scanner Does Not Feed Properly Insufficient power supply 2 Was the problem solved by using a power supply USB cable or an optional AC adaptor YES Done 3 Is the memory sufficient NO Increase the memory 4 Are other applicat...

Page 93: ... 215 FIRST EDITION 5 23 CHAPTER 5 TROUBLESHOOTING V IMAGE TROUBLESHOOTING Image Sample Document Normal B W All black All white All streaked Too dark Too light Streaks 1 Streaks 2 Streaks 3 Wrong size Auto size Slanting Skew correction Table5 501 ...

Page 94: ...y NO Change the setup Change Contrast if necessary System 3 Was the problem solved by resetting the power of the scanner or restarting the computer YES Done 4 Reading related cables connected properly NO Connect properly Reading Unit 5 Was the problem solved by replacing the reading unit YES Done Control PCB 6 Was the problem solved by replacing the control PCB YES Done Table 5 502 2 Too Dark Too ...

Page 95: ...lean NO Clean or replace it Feed Path 3 Is the feed path clean NO Clean it CIS unit 4 Is the inside of the CIS unit clean NO Clean or replace the reading unit Light Adjustment 5 Have you executed Light Adjustment NO Execute Light Ad justment Table 5 504 4 Image Slanted If the document is fed at an angle the image will become slanted Cause Faulty Location Step Check Item Result Action 1 Is the docu...

Page 96: ...o detec tion for the paper size 3 Was Auto detection set NO Set it Registration Adjust ment 4 Have you executed Reg istration Adjustment NO Execute Registration Adjustment Table 5 506 6 Text Cannot be Seen When the background includes colors or patterns text may be hidden by the background when scanning in black and white The Advanced Text Enhancement II mode exists to solve this problem Note The ...

Page 97: ...oire in Image The moire effect occur when photos from magazines catalogs etc are scanned at a low resolution Cause Faulty Location Step Check Item Result Action NO Set it Setup of Moire Re duction 1 Is Moire Reduction set YES Increase the resolu tion Set to High Quality Moire Reduction Table 5 508 ...

Page 98: ...s or disassembling reassembling When there is malfunction perform measures 1 Control PCB In the service mode execute All Ad justment change the Counter value and input the serial number into Check device 2 Reading Unit In the service mode execute All Ad justment 3 Registration Related Parts Execute Regist sensor adjustment and then Registration Adjustment Auto after replacing the start switch PCB ...

Page 99: ...APPENDIX COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION I ELECTRICAL BLOCK DIAGRAM A 1 II LIST OF SPECIAL EQUIPMENT A 2 III PARTS CATALOG A 3 ...

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Page 101: ... 3 2 1 9 12 11 10 8 7 6 5 4 3 2 1 9 12 13 14 15 16 17 18 19 20 21 22 11 10 8 7 6 5 4 3 2 1 9 CIS unit upper AC Adapter J4 CN1B 12 11 10 8 7 6 5 4 3 2 1 9 J1 8 7 6 4 3 2 5 1 J300 4 3 2 1 J901 Start switch PCB J200 CN1A 6 5 4 2 3 1 2 1 2 1 2 1 J3 J903 Upper unit sensor Document sensor Registration sensor Card sensor Tray switch Start switch USB cable micro connector Power supply USB cable DC plug ZD...

Page 102: ... name Equipment number Rank Usage Remarks 1 Shading sheet TKM 0326 TKM 0332 B For the light adjustment Same as used for DR M160 etc 2 Registration adjustment sheet B For the registration adjustment Created of copy paper or shading sheet by service technicians Table A 201 Note Rank notation A Equipment that each service technician must carry B Equipment that can be shared among a group of 5 service...

Page 103: ...COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION A 3 APPENDIX III PARTS CATALOG 1 External Cover 1 13 12 11 10 9 2 50 7 5 4 6 8 3 Figure 100 ...

Page 104: ...R P215 2 MA2 9680 000 1 FEED ROLLER 3 MA2 9695 000 1 COVER REAR 4 MF1 4631 000 1 GEAR Z46 20 5 MS2 0225 000 1 GEAR Z42 6 MS2 0224 000 1 GEAR Z15 17 7 MA2 9693 000 1 COVER LEFT 8 MF1 4752 000 1 PLATE BOTTOM 9 MA2 9692 000 N 1 GUIDE LIGHT CARD 10 MS2 0278 000 1 GEAR Z42 23 11 MA2 9694 000 1 COVER RIGHT 12 MH2 5376 000 1 CABLE USB DC PLUG 13 MH2 5413 000 1 CABLE USB MICRO CONNECTOR 50 XA9 1960 000 3 ...

Page 105: ...COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION A 5 APPENDIX 2 Upper Unit 1 3 7 5 4 8 6 50 2 10 10 9 9 12 11 Figure 200 ...

Page 106: ...T 3 MF1 4747 000 1 COVER UPPER 4 MA2 9668 000 N 1 SHAFT OPEN LOCK 5 MS1 2570 000 1 SPRING TENSION 6 MG1 4697 000 1 PCB ASSEMBLY START SWITCH 7 MH2 5410 000 1 CABLE FPC UPPER 8 MA2 9678 000 N 1 GUIDE CARD 9 MA2 9676 000 2 ROLLER FRONT FOLLOWER 10 MF1 4632 000 2 ROLLER FOLLOWER 11 MG1 8314 000 1 READING UNIT UPPER 12 MF1 4748 000 1 COVER READING UNIT UPPER 50 XA9 1960 000 2 SCREW TAPPING B FH M2 5x6...

Page 107: ...COPYRIGHT CANON ELECTRONICS INC 2011 CANON P 215 FIRST EDITION A 7 APPENDIX 3 Base Unit 1 7 10 8 9 3 2 11 12 50 5 6 4 51 14 15 13 Figure 300 ...

Page 108: ... MG1 4689 000 1 ROLLER REGISTRATION 6 MA2 9682 000 1 ROLLER FRONT 7 MG1 4690 000 N 1 COVER LOWER 8 MG1 8315 000 1 READING UNIT LOWER 9 MF1 4749 000 1 COVER READING UNIT LOWER 10 MF1 4753 000 1 COVER FEED ROLLER 11 MH2 5412 000 1 CABLE FFC MOTOR 12 MG1 4687 000 N 1 PLATE CONTROL PCB 13 MA2 8906 000 N 1 PLATE SLIDE SWITCH 14 MG1 4696 000 1 PCB ASSEMBLY CONTROL 15 MH2 5411 000 1 CABLE FFC CIS FRONT 5...

Page 109: ...11 1 MS2 0225 000 100 05 1 MA2 9695 000 100 03 1 MS2 0277 000 300 04 1 MS2 0278 000 100 10 1 MF1 4631 000 100 04 1 MF1 4632 000 200 10 2 XA9 1960 000 100 50 3 MF1 4747 000 200 03 1 200 50 2 MF1 4748 000 200 12 1 300 50 3 MF1 4749 000 300 09 1 MF1 4752 000 100 08 1 XB1 2300 405 300 51 3 MF1 4753 000 300 10 1 MG1 4678 000 100 01 1 MG1 4680 000 200 02 1 MG1 4686 000 300 01 1 MG1 4687 000 300 12 1 MG1...

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Page 111: ...Prepared by Quality Assurance Center Canon Electronics Inc 3 5 10 Shibakoen Minato ku Tokyo 105 0011 Japan FIRST EDITION SEPT 2011 63999 ...

Page 112: ...0911TG ...

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