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103

Chapter 12 Troubleshooting

###HOME > Chapter 12 Troubleshooting###

Clearing a Paper Jam ....................................................................... 103

Common Problems and Solutions .................................................. 106

Software Troubleshooting................................................................ 108

Useful tips ......................................................................................... 108

Clearing a Paper Jam

###HOME > Chapter 12 Troubleshooting > Clearing a Paper Jam###

When paper jams occur during scanning, use the following 
procedure to clear them.

Be careful when removing jammed paper. It is possible to cut your 

hand on the edge of a sheet of paper.

1

Remove any documents remaining in the feed tray.

Summary of Contents for imageFormula DR-C225

Page 1: ...ting the Scanner Chapter 5 Placing Documents Chapter 6 Scanning with CaptureOnTouch Chapter 7 Setting the Scanner Driver Chapter 8 Special Scanning Chapter 9 Regular Maintenance Chapter 10 Replacing Consumable Parts Chapter 11 Uninstalling the Software Chapter 12 Troubleshooting Chapter 13 Appendix CE IM 0949 E1 00 ...

Page 2: ... the Scanner 3 Names and Functions of Parts 5 Regulations 7 Trademarks 8 About This Manual HOME Chapter 1 Introduction About This Manual Manuals for the Scanner Documentation for this scanner consists of the following manuals z Setup Guide This provides complete and comprehensive information about the scanner z User Manual this manual This manual contains complete explanations for operations on th...

Page 3: ... Compact Design The scanner has a compact size of 300 W x 339 H x 235 D 11 81 W x 13 3 H x 9 25 D mm when the document feed is open A newly designed feed mechanism saves space by eliminating the need for space to eject paper at the front of the scanner z Fast Document Feeding Documents can be scanned at a speed of up to 25 pages per minute when scanning one sided or two sided documents of A4 size ...

Page 4: ...er is equipped with the Advanced Text Enhancement Mode only for Windows for enhancing the text of documents with dark or uneven backgrounds and the Advanced Text Enhancement II mode for enhancing the text when both the text and background are light These modes may not work depending on the type of document z Color Drop out The scanner is equipped with a Color Drop out function that enables you to ...

Page 5: ...section and familiarize yourself with the parts of the scanner before using the scanner Front View 1 Front Unit Open this when removing paper jammed inside the scanner cleaning the inside of the scanner or replacing rollers 2 Document Eject Pocket Scanned documents are output here 3 Feed Extension Plates Pull this out when loading long documents 4 Eject Support Open this when loading long document...

Page 6: ...ors 1 Power Connector Connect the supplied AC adapter to this connector 2 USB Connector Connect the supplied USB cable to this connector Back View 1 OPEN Button Press this button to open the front unit 2 Wi Fi function setting location DR C225W only Set and confirm wireless connection using the Wi Fi function 3 Kensington Slot Connect an anti theft key chain or the like 4 Cable Grooves Secure the ...

Page 7: ... 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Park Melville NY 11747 U S A Tel No 800 652 2666 International ENERGY STAR Office Equipment Program As an ENERGY STAR Partner CANON ELECTRONICS INC has d...

Page 8: ... THE WARRANTY Trademarks HOME Chapter 1 Introduction Trademarks z Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries z imageFORMULA is a trademark of CANON ELECTRONICS INC z Microsoft Windows Windows Vista PowerPoint and SharePoint are registered trademarks or trademarks of Microsoft Corporatio...

Page 9: ...ay be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC ...

Page 10: ...using the straight path provide adequate space in front of the scanner for scanned document output z Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner z Avoid locations where a considerable amount of dust accumulates z Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations where ammon...

Page 11: ...e placed on it z Do not use the power cord while it is coiled z Do not pull directly on the power cord When disconnecting the power cord grasp the plug and remove it from the outlet z Keep the area around the power cord clear of objects so that the power cord can be disconnected easily in an emergency z Do not use an AC adapter other than the one provided with the scanner Do not use the AC adapter...

Page 12: ...er button to turn it OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner be sure to push the power button to turn it OFF and disconnect the power plug from the power outlet Do not install the scanner on a surface that is unstable tilted or subject to excessive vibration...

Page 13: ...d on the edge of a sheet of paper Disposal HOME Chapter 2 Important Safety Instructions Disposal When disposing of this scanner be sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner When sending the scanner for repairs HOME Chapter 2 Important Safety Instructions When sending the scanner for repairs When a request is made for repairs the scanner need...

Page 14: ... capable of reading DVDs z Operating system Microsoft Windows XP Service Pack 3 or later Microsoft Windows XP x64 Edition Service Pack 2 or later Microsoft Windows Vista Service Pack 2 or later 32 bit and 64 bit editions Microsoft Windows 7 Service Pack 1 or later 32 bit and 64 bit editions Microsoft Windows 8 32 bit and 64 bit editions Microsoft Windows 8 1 32 bit and 64 bit editions OS X 10 7 5 ...

Page 15: ...necessary for using the scanner from the supplied Setup Disc z CaptureOnTouch This is a dedicated scanning utility for this product z Scanner Driver This is the scanner driver for this product z Wireless Connection Setup Tool DR C225W only This is a utility for setting up connections to computers using the product s Wi Fi function z Network Monitor DR C225W only This utility supports automatic con...

Page 16: ...e scanning conditions For details on how to open the scanner driver refer to the manuals supplied with each software application Cloud Service Software For some of the supplied third party software a cloud service account is required to use some or all of their functions You will be asked to agree to terms of service when obtaining an account For details refer to the website of your cloud service ...

Page 17: ...ecute setup exe from the disc For Windows 8 1 8 7 Vista If the User Account Control screen appears click Yes or Allow 2 Click Typical Installation About Installation of Third Party Software If you select Custom Installation you can choose third party software applications for installation Install the software before connecting the scanner to the computer z Log on to Windows as an Administrator z C...

Page 18: ...page To install Evernote you need a connection to the Internet z If you want to reinstall only specific software that you have previously uninstalled select Custom Installation and specify the software Installation of EMC Cloud Capture Function EMC Captiva Cloud Runtime provides a component that enables the use of web based applications The applications need to support this function when enabling ...

Page 19: ...p and continue the installation process z After completing installation of the Wireless Connection Setup Tool with the DR C225W Do you want to set up the wireless connection now to use the scanner over your wireless LAN appears Select Set up now to start the Wireless Connection Setup Tool and enable wireless connection setup in the Station mode For wireless connection setup see the Wi Fi Connectio...

Page 20: ... software during the installation Download and install the software following the instructions on the webpage To install Evernote you need a connection to the Internet To operate the scanner using a wireless connection double click Network Monitor Installer app in step 2 of the above procedure and follow the instructions on the screen to install the software Wireless Connection Setup Tool and Netw...

Page 21: ...Power ON 22 Connecting the Scanner to the Computer HOME Chapter 4 Connecting the Scanner Connecting the Scanner to the Computer Connect the scanner to the computer and the power supply z Do not connect the scanner to the computer before installing the software z Before connecting the scanner to the computer verify that the power of the scanner is OFF If the power is ON turn it OFF ...

Page 22: ... the power button on the front of the scanner 1 Make sure that the scanner and computer are connected properly 2 Press the power button The power button lights blue when the power turns ON You can secure the cables to the back of the scanner Make sure there is sufficient slack in the cable when doing so to reduce stress on the connector ...

Page 23: ... on the taskbar as follows If the taskbar icon appears as or the scanner is not properly connected to the computer Check the status of the power and USB cable z After turning the scanner off wait at least 10 seconds before turning it back on z If you will not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety The scanner s auto power off ...

Page 24: ...uments The scanner can scan documents ranging in size from business cards to Legal A4 The document sizes that this scanner can scan are shown below Plain Paper Size Width 50 8 mm to 216 mm 2 to 8 5 Length 53 9 mm to 356 mm 2 12 to 14 Paper weight When U turn path 52 to 128 g m2 14 to 34 lb bond 0 06 to 0 15 mm 0 0024 to 0 0059 When straight path 40 to 209 g m2 11 to 58 lb bond 0 05 to 0 25 mm 0 00...

Page 25: ... in pencil or similar material may make the rollers and scanning glass dirty which can lead to smudges on the scanned image and transfer the dirt to subsequent documents Always clean the internal parts of the scanner after scanning such documents z When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through In this case adjust the s...

Page 26: ...ocuments Placing Documents for Standard Feeding Ordinarily standard feeding should be used when scanning multiple documents of a standard size at one time Standard feeding enables the multiple documents to be fed while separating each page 1 Open the document feed tray 2 Pull out the feed support Document type Feed method lever position Eject method lever position Standard paper and business cards...

Page 27: ...ject selection lever Set the feed selection lever to the standard feeding position lower position Set the eject selection lever to the U turn path position When scanning documents that contain both standard paper and plastic cards use the straight path 5 Adjust the document guides to fit the width of the document to be scanned ...

Page 28: ...welry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything gets caught in the scanner immediately turn OFF the power switch and disconnect the power cord from the power outlet to stop scanning z Always smooth out any folds or curls in your documents before placing them into the feeder If the leading edge...

Page 29: ...anned without the pages being separated regardless of the number of pages 1 Set the feed selection lever and the eject selection lever Set the feed selection lever to the non separation position upper position The feed selection indicator will light orange Set the eject selection lever to the straight path position z If you select the Upside down feeding check box in the scanner driver settings yo...

Page 30: ...cted at the front of the scanner Do not place anything that will block output near the document eject area Also install the scanner on a smooth surface to enable documents to be smoothly ejected z When scanning multiple page documents that are fastened together such as invoices place the documents so that the edge that is fastened together is facing down ...

Page 31: ...position 2 Adjust the document guides to fit the width of the card to be scanned 3 Place the card horizontally with the top edge facing upward z Place the card one at a time z If you place cards to be fed vertically they may not be ejected properly and cards that get jammed may be damaged when you remove them Take care of the orientation when placing cards z Ultrasonic double feed detection will n...

Page 32: ...n separation position upper position The feed selection indicator will light orange Set the eject selection lever to the straight path position 2 Fold the document in half Align the left and right sides of the document and crease the document firmly If the document is not folded properly paper jams may occur or distortions may appear in the combined scanned image With the straight path documents a...

Page 33: ...ions Configure scanning conditions as follows when scanning folded documents Adjust the document guides to fit the width of the document Otherwise the image may scan as skewed or shifted z The side of the folded document that is facing forward will be the left side of the combined image z The maximum size for the combined image is A2 Set the scanning condition for folded documents on advanced sett...

Page 34: ...ows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts Note the following when using the Long Document mode z When scanning in the Long Document mode if the document is placed on the scanner in a skewed position it may hit the edges of the feeding area and be damaged Be car...

Page 35: ...nding on the length of the document 5 Click OK Setting Scanning Conditions Configure scanning conditions as follows when scanning documents in Long Document mode CaptureOnTouch Set Page Size to Match original size under Scanner setting Select document settings on p 52 Scanner driver Set Page Size to Match original size in the Basic tab Confirming Basic Conditions for Scanning on p 64 ...

Page 36: ...nce The Maintenance dialog box appears 4 Select Long Document mode 1 000 mm or Long Document mode 3 000 mm depending on the length of the document 5 Click to close the dialog box Setting Scanning Conditions Configure scanning conditions as follows when scanning documents in Long Document mode CaptureOnTouch Set Page Size to Match original size under Scanner setting Select document settings on p 52...

Page 37: ...ning 41 Scanning Shortcut 44 Scanning with Start Button 48 Operations for the scanned image edit window 49 Select document settings 52 Setting the output 54 Scanning Shortcut setting 55 About file formats 55 Environmental Settings 57 What is CaptureOnTouch HOME Chapter 6 Scanning with CaptureOnTouch What is CaptureOnTouch CaptureOnTouch is a scanning application that enables you to scan a document...

Page 38: ...ing to the document type and purpose of use before scanning Standard Scanning Scanning Shortcut You can register in advance combinations of frequently used document selections and output methods as a Scanning Shortcut Just click the Scanning shortcut panel to implement the scan Scanning Shortcut Start button Scanning shortcuts are allocated to the scanner start button in advance Set the document a...

Page 39: ...r details see Environmental Settings on p 57 Click CaptureOnTouch icon in the menu bar and then click Launch CaptureOnTouch from the menu which appears to start CaptureOnTouch and display the main window z The interval between the time you press the Start button on the scanner and the time scanning begins is shortened when the Make CaptureOnTouch resident check box is selected in the Basic setting...

Page 40: ...225 CaptureOnTouch z Press the Start button on the scanner in this case the main screen of CaptureOnTouch will open and scanning will start using the scan method assigned to the Start button In Windows 8 1 8 it is registered in the following location z Open GO Applications folder from the Finder and double click CaptureOnTouch DR C225 z Press the Start button on the scanner in this case the main s...

Page 41: ...es and outputs in each section Click the New document button and a New document panel will be added Standard Scanning HOME Chapter 6 Scanning with CaptureOnTouch Standard Scanning Operations Selecting the Select document panel Selecting the Select output panel Start scanning 1 Place the document in the scanner 2 Click the select document panel for the document to be scanned from 1 Select document ...

Page 42: ...e same document selection and output combination the next time click the Save to Shortcut button The selected Output and Select document will be added to the Scanning shortcut panel If you configure scanning conditions that consume a large amount of the computer s memory scanning may stop because of insufficient memory If an error message appears due to insufficient memory while scanning is in pro...

Page 43: ...w When the output has finished a popup window will be displayed If saving the scanned image a link to open the save destination folder will be displayed This completes the Standard Scanning If scanning continuously set the next document and click the Scan more pages button to start the document scan If you click Open storage folder the folder in which the saved scanned images were saved opens Depe...

Page 44: ...rtcuts can be allocated to CaptureOnTouch 1 Either click the New shortcut button in Scanning shortcut or select the document scan and output in Standard Scanning and click the Save to Shortcut button A scanning shortcut panel will be created If a registered scanning shortcut is allocated to the start button you can implement shortcut scans using these settings just by pressing the scanner start bu...

Page 45: ...an tab to set the document selection Select document settings 4 Click the Output tab to set the outputs Setting the output 5 Click the Option tab to set the options Edit after scanning Check it on to enable modifying the scanned images in Scan Editing screen Operations for the scanned image edit window ...

Page 46: ...cting and scanning shortcuts 1 Place the document in the scanner Chapter 5 Placing Documents 2 Click the scanning shortcut panel The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens If you configure scanning conditions that consume a large amount of the com...

Page 47: ...urn to the main window When the output has finished a popup window will be displayed This completes the shortcut scans s If scanning continuously set the next document and click the Scan more pages button to start the document scan If Enable additional scan is disabled in the scanning shortcut settings the Scan more pages button will not be displayed If Edit after scanning is disabled in the scann...

Page 48: ...ges were saved opens Depending on the output settings the Open storage folder button may not be displayed z If the Do not display the main screen when the scan is started with the scanner button checkbox is enabled in the global settings the main CaptureOnTouch window will not be displayed when a scan is started from the start button Only dialog boxes error messages and completion popup windows ar...

Page 49: ... Area The preview images of scanned documents are displayed 4 Edit window You can edit scanned documents Click an item to open the edit window Click the Restore button to discard the edit results and return to the previous scan image Tools Description Switches the image selection for the thumbnail area These buttons mean All pages Odd pages and Even pages from the left Indicates the page of the im...

Page 50: ...image in color and 6 patterns in grayscale When adjustment is finished click the OK button To cancel the adjustment click the Back button Color adjustment Manual settings Move the slider to the left or right to adjust the brightness and contrast of the image checking the preview image Click the Grayscale button to render the image in grayscale Click the Black and White button to render the image u...

Page 51: ...ated in 90 degrees to the left or the right The rotation can be adjusted according to the preview image 5 Information Display Area The information regarding the Select document and Select output is displayed Click the button and the Output Settings dialog will appear Click the Scan more pages button to continue the scanning Clicking the Cancel button will destroy the scanned images and return to t...

Page 52: ...h original size the page size of the scanned document is detected and the images are saved at the detected size Dots per inch Select the resolution Select Detect automatically and the software will automatically scan the document at the optimum resolution Scanning Side Select the scanning side of the document If you select Skip blank page scanned images of blank pages are not saved Automatically s...

Page 53: ...d settings dialog box check box For the advanced settings other than the basic items see the help in the driver settings dialog box General Set the following items as occasion demands Name Enter the name to be displayed in the select document panel Icon You can change the document scan icon displayed in the select document panel and scanning shortcut panel Enable Change icon to enable the Settings...

Page 54: ... the Output panel Click the Output tab in the shortcuts editing window Select output method File formats and save locations that can be selected depend on the output method selected Save to folder Saves the scanned image to the specified folder When this output method is specified set the save location folder Other output methods CaptureOnTouch supplies output methods other than Save to folder as ...

Page 55: ...ing Shortcut panels When the Edit button is clicked the Scanning Shortcut panel editing dialog will appear The following tabs are on the Edit Scanning Shortcut panel screen z SCAN Tab z Select output Tab z Option Tab z General Tab About file formats HOME Chapter 6 Scanning with CaptureOnTouch About file formats Set the file format of the scanned image When you select a file format other than BMP o...

Page 56: ...ton you can specify the compression rate in the dialog box that appears TIFF setting In Multi tiff settings specify whether to save the scanned images as a multi page file Save all pages as one file or single page files Create a file for each specified number of pages By selecting ON for Compress image and clicking the Settings button you can specify the compression rate in the dialog box that app...

Page 57: ...reen when the scan is started with the scanner button setting is disabled If the Do not display the main screen when the scan is started with the scanner button check box is selected the main screen of CaptureOnTouch is not displayed when the Scanning Shortcut scanning is started by pressing the scanner s Start button However dialogs and error messages during scanning and the pop up screen when th...

Page 58: ...selected from the plugin list If you click the Disable button the following dialog is displayed Maintenance Tab On the Maintenance tab you can configure the log settings for the maintenance of CaptureOnTouch and initialize the settings Log settings The Log file settings screen opens when you click the Settings button Select the type of log file If you click the Execute button the Save File dialog ...

Page 59: ... open the main screen of CaptureOnTouch automatically when the scanner is connected to the computer This setting is only enabled when CaptureOnTouch is running or resident in the system Back Up Restore Use the Back Up and Restore buttons to back up the configuration file settings registered jobs etc of CaptureOnTouch and restore the settings from the backup data Back Up button Back up the settings...

Page 60: ...60 Maintenance Tab On the Maintenance tab configure the following settings Initialize Return all settings to their default condition ...

Page 61: ...the scanner driver Configuration and Functions of the Scanner Driver 61 Setting Basic Scanning Conditions 64 Function Restrictions Depending on Mode Setting 67 Configuration and Functions of the Scanner Driver HOME Chapter 7 Setting the Scanner Driver Configuration and Functions of the Scanner Driver The scanner driver has the following tabs Basic Tab For details on the setting screen see the Help...

Page 62: ...sing method for scanned images Depending on the ISIS compatible application the application may have its own screen for setting scanning conditions If the scanner driver is opened in such an application setting items related to the functions provided by the scanner driver other than scanning conditions will be displayed on the Basic tab z Gamma correction is set when the color tone of the scanned ...

Page 63: ...r operations related to document feeding Others Tab Configure settings for specialized scanning and image processing When the scanner driver is opened from CaptureOnTouch the following settings screen of the scanner driver appears ...

Page 64: ...he scanner settings Confirming Basic Conditions for Scanning When you scan a document make sure you confirm the Color mode Page Size Dots per inch and Scanning Side basic conditions in the Basic settings dialog box When you access the settings screen of the scanner driver from a TWAIN compatible application you can switch the settings screen between Simple Mode and Advanced Mode screens shown belo...

Page 65: ...atches the document to be scanned If Match original size is selected the edges of the document are detected and images that match the size of the document are saved Dots per inch Select the scanning resolution Higher resolutions provide clearer images but result in larger file sizes and slower scanning When Detect automatically is specified the resolution is detected automatically from the content...

Page 66: ...lect the scanning resolution z Higher resolutions provide clearer images but result in larger file sizes and slower scanning z When Detect automatically is specified the resolution is detected automatically from the content printed in the document Page Size Select the page size that matches the document to be scanned If Detect automatically is selected the edges of the document are detected and im...

Page 67: ...d Text Enhancement Advanced Text Enhancement II O 256 level Gray O 24 bit Color O Setting value Prescan Detect automatically Black and White O Error Diffusion O Advanced Text Enhancement O Advanced Text Enhancement II O 256 level Gray O 24 bit Color O Setting value Edge emphasis Color drop out Background smoothing Detect automatically O O Black and White O O Error Diffusion O O Advanced Text Enhan...

Page 68: ...sing dialog box O Available for setting Not available for setting Only when Detection mode is set to Color or Gray in the settings screen that appears after Detect automatically is selected Setting value Check the image of the first page Detect automatically Black and White O Error Diffusion O Advanced Text Enhancement II O 256 level Gray O 24 bit Color O Setting value Enable Back Side Brightness ...

Page 69: ... pages fed at the same time 77 When you want to scan a document placed upside down 78 When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations 79 When you want to rotate the images of a document placed horizontally to correct the orientation 80 When you want to set the scanner conditions automatically 81 When you want to use bat...

Page 70: ...elete for Page Size to display the Add Delete Page Size dialog box Name and register the unregistered page size in Page Size When you want to specify the scan area HOME Chapter 8 Special Scanning When you want to specify the scan area Specify the area of the document to be scanned in the Scan Area dialog box which is opened from the Area button on the Basic tab ...

Page 71: ...splayed in the preview window When you want to delete the images of the blank pages in two sided documents HOME Chapter 8 Special Scanning When you want to delete the images of the blank pages in two sided documents Set the scanning side setting to Skip Blank Page on the Basic tab to delete the images of the blank pages in the document If Skip Blank Page is selected the Setting button is enabled a...

Page 72: ...n adjust the level for judging whether pages are blank When you do not want to scan colored lines and text HOME Chapter 8 Special Scanning When you do not want to scan colored lines and text Specify the color red blue or green to be ignored dropped out in the color drop out settings on the Image processing tab and that color will not be scanned ...

Page 73: ... out in the dialog box that appears and that color will not be scanned When you want to enhance the color red HOME Chapter 8 Special Scanning When you want to enhance the color red Specify Red Enhance for Color drop out on the Image processing tab to enhance the color red in the document ...

Page 74: ...drop out in the dialog box that appears to enhance the color red in the document When you want to enhance contours in images HOME Chapter 8 Special Scanning When you want to enhance contours in images Adjust the edge emphasis setting on the Image processing tab ...

Page 75: ...want to make lines or characters in the scanned images thicker HOME Chapter 8 Special Scanning When you want to make lines or characters in the scanned images thicker Drag the slider for Character Emphasis on the Image processing tab to make the lines and characters that appear in the scanned image thicker ...

Page 76: ...e text is removed or processed so that the text is emphasized for better readability z Advanced Text Enhancement is suitable for a document with a light background color or a document with a non uniform background such as a pattern If the background is uniform it is removed where it surrounds the text and if the background is non uniform it is processed to enhance text readability z Advanced Text ...

Page 77: ...s removed or processed so that the text is emphasized for better readability When you want to detect multiple pages fed at the same time HOME Chapter 8 Special Scanning When you want to detect multiple pages fed at the same time Select the Double Feed Detection check box on the Feeding tab You can enable either one or both of Detect by Ultrasonic and Detect by Length ...

Page 78: ... down HOME Chapter 8 Special Scanning When you want to scan a document placed upside down Select the Upside down feeding check box on the Feeding tab if you want to insert documents into the scanner upside down i e with the top edge of the document facing down Even if Detect by Ultrasonic or Detect by Ultrasonic and Length is selected a double feed may not be detected if the document is small ...

Page 79: ...mages to the text when scanning a mixture of pages with different text orientations HOME Chapter 8 Special Scanning When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations Select Text orientation recognition in Document Orientation on the Others tab The text orientation on each page is detected and the scanned image is rotated ...

Page 80: ...en you want to rotate the images of a document placed horizontally to correct the orientation HOME Chapter 8 Special Scanning When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in Document Orientation on the Others tab When the Text Orientation Recognition check box is selected Document Orientation is unavailable ...

Page 81: ...n in the dialog box that appears When you want to set the scanner conditions automatically HOME Chapter 8 Special Scanning When you want to set the scanner conditions automatically Set Full Automatic Mode in User Preference to scan with scanning conditions that match the document ...

Page 82: ...nd scan a document you can separate a batch at the timing with which each next document is placed and scanned In this case set the scanner driver as follows z Set Feeding Option on the Feeding tab to Panel Feeding or Automatic Feeding When Full Automatic Mode is selected Color mode Page Size and Dots per inch are all detected automatically In addition the Scanning Side setting becomes Skip blank p...

Page 83: ...ttings for scanning Multistream settings allow you to output multiple different scanned images with a single scan operation and output scanned images with different scanning conditions for each of the front and back pages When you want to use the multistream settings for scanning select the Use MultiStream checkbox on the Others tab to display the setting items related to multistream and then conf...

Page 84: ... Front 2nd and Front 3rd in the same way 4 When specifying the scanning conditions of the back configure the settings in the same way as described in 1 to 3 In this case specify Stream count of Back and then set the scanning conditions for each of Back 1st to Back 3rd The following shows the setting conditions that can be set in the multistream settings Tab Items that can be set Basic tab Color mo...

Page 85: ...rom the list with the Delete button and save or load a configuration file with the Back Up or Restore button When you finish configuring a setting select Add Delete of Favorite Settings to save the setting Clicking the Add button registers the current setting to Favorite Setting List Use the Delete button to delete a setting from the list The preregistered Full Automatic Mode cannot be deleted fro...

Page 86: ...ng of the placed document starts You can stop scanning part way through by clicking the STOP button of Scan Panel If you click More in the settings screen of the scanner driver and then set Feeding Option to Panel Feeding or Automatic Feeding in the dialog box which appears Scan Panel appears when the scanner starts When scanning of the first document finishes Scan Panel appears and the scanner en...

Page 87: ...lvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner or create a risk of fire or electrical shock Cleaning the Scanner HOME Chapter 9 Regular Maintenance Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any ...

Page 88: ... air to remove dust and paper particles from the inside of the scanner 3 Clean the scanning glass Wipe the scanning glass with a cloth that has been dampened with water and thoroughly wrung out and then use a dry soft cloth to wipe away any moisture Do not spray water or neutral detergent directly on the scanner Precision mechanisms such as the light source may get wet and cause a malfunction Scra...

Page 89: ... that has been dampened with water and thoroughly wrung out 7 Reattach the retard roller and feed roller See Replacing the Feed Roller on p 96 Replacing the Retard Roller on p 97 8 Close the front unit by gently pushing it up on both sides until it clicks into place Make sure that the front unit is completely closed by pushing until you hear a click 9 Close the document feed tray Remove the retard...

Page 90: ...et 11 Clean the rollers inside the document eject pocket Wipe the rollers with a cloth that has been dampened with water and thoroughly wrung out and then use a dry soft cloth to wipe away any moisture 12 Close the document eject pocket ...

Page 91: ...ertical direction If this happens you can reduce the amount of stretching of the image by adjusting the reduction ratio 1 Start Windows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties Scanner properties are displayed ...

Page 92: ... range from 3 0 to 3 0 5 Click OK to close the scanner properties 1 Opens the scanner driver s Detail Settings screen See Select document settings on p 52 This will open the advanced settings dialog box for the scanner 2 Click to display the Scanner Information dialog box 3 Click Maintenance to display the Maintenance dialog box ...

Page 93: ...93 4 Change the value of Reduction ratio adjustment The adjustment value can be set within the range from 3 0 to 3 0 5 Click to close the Maintenance dialog box ...

Page 94: ...lers feed roller and retard roller installed in the scanner are consumable parts The feed roller and retard roller wear with scanning If the feed roller and retard roller are worn documents may not feed correctly and paper jams or double feed errors may occur When more than 100 000 pages have been fed total number of pages fed by the scanner a message prompting you to replace the rollers is displa...

Page 95: ...eplace the rollers Resetting the Counters on p 98 Opening and Closing the Front Unit HOME Chapter 10 Replacing Consumable Parts Opening and Closing the Front Unit 1 Open the document feed tray Press the OPEN button and pull open the front unit toward you The location of each of the consumable parts is shown below ...

Page 96: ...ck 3 Close the document feed tray Replacing the Feed Roller HOME Chapter 10 Replacing Consumable Parts Replacing the Feed Roller 1 Open the roller cover 2 Slide the feed roller to the left and then remove it 3 Install the new feed roller When installing the feed roller align the notch on the roller with the shaft of the front unit ...

Page 97: ...ard Roller HOME Chapter 10 Replacing Consumable Parts Replacing the Retard Roller 1 Open the roller cover 2 Remove the retard roller and then install the new retard roller When installing the retard roller align the notch on the roller with the shaft of the main unit 3 Close the roller cover Make sure that it is completely closed by pressing until you hear a click ...

Page 98: ...e Counters 1 Start Windows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties The scanner s properties appear ...

Page 99: ...ies 1 Opens the scanner driver s Detail Settings screen See Select document settings on p 52 This will open the advanced settings dialog box for the scanner 2 Click to display the Scanner Information dialog box 3 Click Maintenance to display the Maintenance dialog box 4 Click Reset 5 Click to close the Maintenance dialog box ...

Page 100: ...g performed To disable this setting follow the procedure below 1 Start Windows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties Scanner properties are displayed The Auto Power Off setting is only available in Windows ...

Page 101: ...101 4 Click the Maintenance tab and then clear the Turn off automatically after 4 hours check box 5 Click OK to close the scanner properties ...

Page 102: ...k bar click the Start button and then Control Panel 2 Click Uninstall a program Add or Remove Programs for Windows XP The Uninstall or change a program dialog box appears 3 From the Programs list select the software you want to remove and then click Uninstall The delete confirmation screen appears 4 Click Yes Uninstallation of the software is now complete No uninstaller is provided for OS X driver...

Page 103: ...bleshooting 108 Useful tips 108 Clearing a Paper Jam HOME Chapter 12 Troubleshooting Clearing a Paper Jam When paper jams occur during scanning use the following procedure to clear them Be careful when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper 1 Remove any documents remaining in the feed tray ...

Page 104: ...g side open the document eject tray 3 Remove the jammed document 4 Return the document eject tray to its original position Make sure that it is completely closed by pushing until you hear a click 5 Press the OPEN button and pull open the front unit toward you ...

Page 105: ...force If the jammed paper tears while you are pulling it out make sure to remove any remaining pieces from inside the scanner When a paper jam or other problem occurs while Rapid recovery system is enabled in the scanner driver the image of the last document that was scanned properly is saved before scanning is stopped Therefore you can quickly resume scanning after resolving the cause of the inte...

Page 106: ...tens skewed or Deskew in the scanner driver settings 3 If many pages have been scanned since roller cleaning clean the rollers If documents still feed askew roller replacement or other maintenance may be needed See Chapter 9 Regular Maintenance on p 87 for roller replacement procedures Q4 If white lines or streaks appear in scanned images A4 Clean both sides of the scanner glass and the rollers If...

Page 107: ...s insufficient and scanning stops A9 If you configure scanning conditions that use a large amount of the computer s memory scanning may stop because of insufficient memory Although this depends on the computer s memory size the possibility of insufficient memory increases if any of the following scanning conditions overlap Color Mode is set to 24 bit Color A large page size e g Legal is specified ...

Page 108: ...TIFF files single as well as multi page can only be opened by programs that support the compressed format This can occur with programs that are not compatible with CaptureOnTouch In this case select None as the image file compression format before scanning Useful tips HOME Chapter 12 Troubleshooting Useful tips Here are some useful tips for scanning documents Where are scanned images saved Can the...

Page 109: ...ize documents on p 69 What s the best way to scan business cards or photos Set Page Size to Match original size Windows or Detect automatically OS X on the scanner driver settings screen then scan Alternatively register the size of the cards or photos to be scanned For details see To scan unregistered size documents on p 69 How do I print scanned data z CaptureOnTouch For both Standard Scanning an...

Page 110: ...ication and scanner driver settings you are using as follows Condition Modes that can be detected When Color mode is set to Detect automatically in the CaptureOnTouch scanner settings Color or Gray When Full Automatic Mode is selected in the scanner driver When Color mode is set to Detect automatically in CapturePerfect or in the scanner driver and advanced settings for auto detection are set One ...

Page 111: ... path 40 to 209 g m2 11 to 58 lb bond 0 05 to 0 25 mm 0 002 to 0 0098 Business Card Size 50 8 mm x 53 9 mm 2 x 2 12 or larger Paper weight 300 g m2 80 lb bond 0 35 mm 0 0138 or less Orientation Vertical feeding only Card Size 53 9 mm x 85 5 mm 2 12 x 3 37 ISO standard Thickness 0 76 mm 0 03 or less 1 4 mm 0 055 or less for the embossment Orientation Horizontal feeding only Feed path Straight path ...

Page 112: ...nctions Folio scanning External Dimensions 300 mm 11 81 W x 220 mm 8 66 H x 156 mm 6 14 D with the feed tray close 300 mm 11 81 W x 339 mm 13 3 H x 235 mm 9 25 D with the feed tray open Weight without AC adapter DR C225 Approximately 2 7 kg 5 95 lb DR C225W Approximately 2 8 kg 6 17 lb Power Supply using AC adapter DC16V 0 7A Power Consumption DR C225 100V Scanning maximum 12 7 W In the sleep mode...

Page 113: ... installs on the DR scanner to support A3 size documents Specifications are subject to change without notice due to product improvements About the Flatbed Scanner Unit 101 201 HOME Chapter 13 Appendix About the Flatbed Scanner Unit 101 201 The optional Flatbed Scanner Unit 101 201 can be connected to and used with this scanner System requirements The computer must comply with the necessary system ...

Page 114: ...114 External Dimensions HOME Chapter 13 Appendix External Dimensions Front View Side View ...

Page 115: ...Environmental Settings 57 Chapter 7 Setting the Scanner Driver 61 Configuration and Functions of the Scanner Driver 61 Setting Basic Scanning Conditions 64 Function Restrictions Depending on Mode Setting 67 Chapter 8 Special Scanning 69 To scan unregistered size documents 69 When you want to specify the scan area 70 When you want to delete the images of the blank pages in two sided documents 71 Wh...

Page 116: ...eplacing the Feed Roller 96 Replacing the Retard Roller 97 Resetting the Counters 98 Auto Power Off Setting 100 Chapter 11 Uninstalling the Software 102 Uninstallation 102 Chapter 12 Troubleshooting 103 Clearing a Paper Jam 103 Common Problems and Solutions 106 Software Troubleshooting 108 Useful tips 108 Chapter 13 Appendix 111 Specifications 111 Replacement parts 113 Option 113 About the Flatbed...

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