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10-8

Troubleshooting

Chapter 10

Cannot write to the memory card (write protect error displayed in Windows).

1. Is the machine in photo print mode and the <CARD PROTECT> setting set to <ON>?

Switch to a different mode and set the <CARD PROTECT> setting to <OFF> (

 p. 4-9). Then turn the 

machine off and on again.

2. If a delayed write failed error is displayed in Windows 2000. Is the machine in photo print mode 

and the <CARD PROTECT> setting set to <ON>?

Switch to a different mode and set the <CARD PROTECT> setting to <OFF> (

 p. 4-9). Then turn the 

machine off and on again.
If you want to enable card protection, set the <CARD PROTECT> setting to <ON> (

 p. 4-9). Then turn 

the machine off and on again.

3. Have you connected in Windows XP?

The date and time of access is written in the Windows XP preview, and if <CARD PROTECT> is set to <ON> 
or photo print mode is selected, a write protect error may be displayed. Turn the machine off then on again.

Removable disk does not appear in Windows Explorer.

This behavior can occur if you map a network drive to the next available drive letter after the local volumes 
and CD-ROM drives have been assigned drive letters. Do the following if you experience this problem:

1. Assign the network drive to any other drive letters. 
2. Restart your computer.

The [Unplug/Eject] icon does not appear (Windows 2000).

In Windows 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/Eject icon 
on the taskbar] in the [Unsafe Removal of Device] dialog box that is displayed when you turn off the machine 
or disconnect the USB cable.
You do not need to use the [Unplug/Eject] icon when you turn off the machine or disconnect the USB cable. 

The machine does not appear in [Hardware devices] in the [Add/Remove Hardware] 
dialog box (Windows 2000).

In Windows 2000, the machine does not appear in [Hardware devices] in the [Select Device to 
Unplug] dialog box in [Add/Remove Hardware] of [Control Panel].
In Windows 2000, the [Unsafe Removal of Device] dialog box will appear when you turn off the 
machine or disconnect the USB cable, and the message [To safely unplug or eject any of the 
following devices, first use the Hardware wizard in the Control Panel to stop the device] will appear. 
There is however no need to unplug a device with [Add/Remove Hardware] when you turn off the 
machine or disconnect the USB cable.

In Windows Explorer, you cannot display [Thumbnails] (Windows 2000).

In Windows 2000, if you display the contents of a memory card in Windows Explorer, and change the 
display to [Thumbnails] on the [View] menu, the images may not display and the computer may 
freeze. This is a problem that occurs with USB card readers in general, and not just with this machine.
If you want to change the display to [Thumbnails] in Windows Explorer, set the <CARD PROTECT> 
setting to <OFF> (

 p. 4-9). Then turn the machine off and on again.

The memory card is recognized as a drive other than [Removable Disk].

Did you start your computer with a memory card inserted in a card slot?

Depending on your computer, this may occur if you start your computer with a memory card 
inserted in the machine.
Remove the memory card and restart your computer.

CAUTION

• In Windows 2000, if you set the <CARD PROTECT> setting to <ON>, turn the machine off then 

on again. If you copy data from the hard disk to the memory card and a delayed write failed 
error occurs, the original file may be lost.

Summary of Contents for imageCLASS MP700

Page 1: ...G Quick Reference Guide Quick Reference Guide Read this guide first Please read this guide before operating this equipment After you finish reading this guide store it in a safe place for future reference ...

Page 2: ...ervice marks of their respective owners As an ENERGY STAR Partner Canon Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Super G3 is a phrase used to describe the new generation of fax machines that use ITU T V 34 standard 33 6 Kbps modems Super G3 High Speed Fax machines allow transmission time of approximately 3 seconds per page which results in reduced...

Page 3: ...es instructions on functions that can be performed directly from your machine as well as detailed information on memory cards Refer to this guide for in depth instructions not included in the Quick Reference Guide or if you want to learn more about advanced features This guide included as a PDF file in the Canon MP730 700 Setup CD ROM includes comprehensive instructions on using the software Refer...

Page 4: ...n share and organize photos and documents Adobe Acrobat Reader Adobe Acrobat Reader allows you to read Adobe Portable Document Format PDF files Viewing the documentation on the CD ROM 1 Insert the MP730 700 Setup CD ROM into the disk drive The MP Setup screen will be displayed If this screen is not displayed on the Windows desktop double click My Computer Windows XP Click Start then click My Compu...

Page 5: ... documentation on your computer Click No The manual will be displayed without being copied onto your computer s hard disk As you copy them a start up icon for each guide will be placed on the Windows desktop Double click the icon of the guide you want to open NOTE Go to the following folder if you want to delete the installed documentation Program Files Canon MP Drivers MP730700 ...

Page 6: ...Refer to the Set Up Sheet for more details User s Guide Refer to the User s Guide included in the CD ROM for more details Software Guide Refer to the Software Guide included in the CD ROM for more details machine General term used to represent the imageCLASS MP730 or imageCLASS MP700 default A setting that remains in effect unless you change it document The original sheet s of paper you copy or sc...

Page 7: ... Basic operation Before copying 5 1 Making copies 5 1 Improving copied images 5 1 Setting color or black white copying 5 1 Adjusting the image quality resolution 5 2 Adjusting the contrast density 5 2 More information 5 2 6 Faxing from your computer Basic operation Sending a fax 6 1 Characters and symbols for fax numbers 6 2 More information 6 2 7 Faxing with your machine Basic operation Sending f...

Page 8: ...d documents 10 11 If the nozzle check pattern does not print properly 10 12 Interpreting the messages 10 12 LCD messages 10 13 If you cannot solve the problem 10 17 11 Machine settings Printing a list to check the current settings 11 1 Accessing the machine settings 11 1 Settings 11 2 Menu SPECIAL COPY 11 2 Menu MAINTENANCE 11 2 Menu USER DATA 11 3 Menu RECEIVE MODE 11 6 Menu MEMORY REFERENCE 11 7...

Page 9: ...ocation WARNING Do not place the machine near alcohol paint thinner or other flammable substances If flammable substances come into contact with electrical parts inside the machine it may result in fire or electrical shock CAUTION Do not place the machine on top of a carpet or rug which has long pile The threads may get inside the machine and cause a fire Place the machine on a flat stable vibrati...

Page 10: ...r source indicated on the machine s label or a fire electrical shock or malfunction may occur If you are not sure of the type of power available consult your local power company Do not allow the power cord to be near objects that emit heat The outer cover of the power cord may melt resulting in fire or electrical shock Make sure the power cord is fully extended and has no knots in it when electric...

Page 11: ...ctrical shock If these items are dropped or spilled in the machine turn off the power and unplug the power cord immediately with dry hands Then contact your local authorized Canon dealer or the Canon help line Do not use any highly flammable sprays near the machine If gas from a spray comes into contact with the electrical components inside the machine it will result in fire There are high voltage...

Page 12: ...completely safe For your safety if in any doubt about the effective earthing of the power point consult a qualified electrician Caution New Zealand Only 1 This equipment may not necessarily provide for the effective hand over of a call to or from a telephone connected to the same line 2 The operation of this equipment on the same line as telephone or other equipment with audible warning devices or...

Page 13: ...inging when connected to the extension socket 7 This device may be subject to bell tinkle or mistakenly enter receive mode when calls are made from another device on the same line If this occurs the problem should not be referred to the Telecom Faults service 8 Please note when you connect an extension phone to this device if you use an extension phone which has features such as last number redial...

Page 14: ...XIV Preface ...

Page 15: ...must purchase a USB cable less than 5 m 16 8 ft to connect your machine to a computer MP700 Paper output tray Printhead Multi purpose tray Document tray Power cord Documentation Set Up Sheet Quick Reference Guide MP730 700 Setup CD ROM Telephone line cord Destination labels Ink tanks Black cyan magenta yellow Tray cover MP730 FaxModel FaxModel FaxModel FaxModel Machine 1 Introduction ...

Page 16: ...ows 98 IBM or compatible computer with a Pentium 90 processor or higher 32 MB of RAM 64 MB or more recommended Windows Me IBM or compatible computer with a Pentium 150 processor or higher 32 MB of RAM 64 MB or more recommended Windows 2000 Service Pack 1 or later IBM or compatible computer with a Pentium 133 processor or higher 64 MB of RAM 128 MB or more recommended Windows XP IBM or compatible c...

Page 17: ...der cover 1 Open button e Document guides 2 Paper output tray r Multi purpose tray 3 Card slot t Tray cover 4 Indicator light y Automatic sheet feeder 5 Operation panel u Document tray 6 Platen glass i Document output slot 7 Printhead holder o Document cover 8 Paper thickness lever 7 8 6 e q w 5 r t o 0 1 i u y 3 2 4 FaxModel FaxModel FaxModel FaxModel FaxModel ...

Page 18: ...g operation y 2 2 2 2 and 3 3 3 3 keys Scroll through selections select the number of copies and the photograph file number 2 also clears an entry and 3 enters a space between characters u OK key Selects or confirms settings i Enlarge Reduce key Sets the copy enlargement or reduction ratio o Paper Select key Selects the paper size and paper type for copying and received faxes 0 Contrast key Select...

Page 19: ...elephone numbers and characters 7 T key Switches temporarily to tone dialing 8 Color key Sets the machine for color copying and color sending 9 Stop Reset key Cancels operations and returns the machine to standby mode 0 Start key Starts operations 1 B W key Sets the machine for black white copying and black white sending 2 Redial Pause key Redials the last number dialed with the numeric keys Also ...

Page 20: ...y time you turn on the machine This ensures optimum print quality but also consumes a small amount of ink during the cleaning process For this reason it is recommended that you always leave your machine turned on and only turn it off when instructed to do so in this guide or when not using the machine for a long period of time one month or more This will avoid unnecessary ink consumption ...

Page 21: ...platen glass NOTE Load legal size documents in the ADF Using the ADF NOTE For clearer scans use the platen glass 1 Lift the document cover 2 Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the upper left corner of the platen glass 3 Gently lower the document cover 1 Check first that there is no document on the platen glass 2...

Page 22: ...ox 80 sheets or Maximum stack height of 13 mm 2 in Left High Resolution Paper Glossy Photo Paper GP 301 GP301N 10 sheets Left Glossy Photo Paper Matte Photo Paper MP 101 10 sheets Left Matte Photo Paper Photo Paper Plus Glossy PP 101 A4 Letter 10 sheets 101 6 152 4 mm 4 6 in 20 sheets 127 0 177 8 mm 5 7 in 10 sheets Left Photo Paper Plus Glossy Photo Paper Pro PR 101 A4 Letter 10 sheets 101 6 152 ...

Page 23: ...puter Software Guide For photo printing specify the print media size as described in Chapter 4 Follow this procedure to set the print media size and type 1 Press Copy or Fax 2 Press Paper Select 3 Use 2 2 2 2 or 3 3 3 3 to select the print media size Select A4 for A4 size print media LTR for letter size print media LGL for legal size print media B5 for B5 size print media A5 for A5 size print medi...

Page 24: ...o paper H RES for high resolution paper TRANS for transparencies PHOTO for photo paper pro photo paper plus glossy or matte photo paper 6 Press OK If you are in copy mode the LCD will display the print media size and type Loading print media For details on loading print media in the multi purpose tray refer to the Set Up Sheet or the User s Guide SIZE A4 TYPE PLAIN ...

Page 25: ... the document and select the command to print This in most cases will be Print in the File menu To print with the current printer driver settings click the print button on the Toolbar 3 In the Print dialog box in Select Printer or Name select the printer then click Preferences or Properties 4 Specify the required settings and click OK p 3 2 5 Click Print or OK to begin printing Print dialog box Pr...

Page 26: ...for the other items will change Paper Source Auto Sheet Feeder Display the source from which paper is supplied Print Quality Select a print quality suitable for the document to be printed High The print quality will be higher but printing speed will be slower Standard For average printing speed and quality Draft Printing quality will be reduced but the printing speed will be faster This setting is...

Page 27: ...ing Select to print a color document in black and white Preview before printing Select if you want to display a preview of your document before printing to check how it will print Software Guide Print Advisor Select to use the Print Advisor to help you configure printer driver settings by answering a series of questions The printer illustration at the left of the Main tab shows the current setting...

Page 28: ...3 4 Printing from your computer Basic operation Chapter 3 ...

Page 29: ...r lower JFIF format Some digital cameras are not compatible with 64 MB and 128 MB memory cards Photographs on memory cards that are not compatible with the camera may be unreadable or the image data may be damaged Format the memory card with a digital camera The memory card may not be able to be used with the machine if formatted by a computer For information on memory cards compatible with your d...

Page 30: ... memory card In Windows 2000 if you turn off the machine the Unsafe Removal of Device screen will be displayed In this case click OK This will not affect your machine or computer s operation If you insert memory cards into both slots the compact flash card will be recognized 1 Make sure the machine is on If not press ON OFF 1 sec 2 Insert a memory card into the appropriate slot The indicator light...

Page 31: ...ot remove the memory card or turn off the machine when the indicator light is blinking as this may damage the data in the memory card IMPORTANT If an error occurs during printing e g paper runs out do not remove the memory card as this may damage the data in the memory card 1 Checkthattheindicatorlightisnotblinking q then press ON OFF 1 sec to turn the machine off w 2 Pull out the memory card q w ...

Page 32: ...arge You can set vivid photo printing to make your photographs appear more vibrant For details see the User s Guide For each printing method except DPOF you can set date printing from the machine For details see the User s Guide Print an index p 4 5 to see thumbnails of all the photographs in the memory card Note the number below the photograph s you want to print Select a printing method All fram...

Page 33: ...ex see p 10 7 Follow this procedure to print an index 1 Load the correct print media in the multi purpose tray For details on print media see p 2 2 and how to load it see the Set up Sheet or User s Guide 2 Insert the memory card as described on p 4 2 3 Press Photo Card 4 Press Menu 5 Press OK 6 Use 2 2 2 2 or 3 3 3 3 to select INDEX 7 Press OK 8 Use 2 2 2 2 or 3 3 3 3 to select the print media siz...

Page 34: ...ly all photographs stored in a memory card Follow this procedure to print individually all photographs in a memory card 1 Load the correct print media in the multi purpose tray For details on print media and how to load it see the User s Guide 2 Insert the memory card as described on p 4 2 3 Press Photo Card 4 Press Menu 5 Press OK 6 Use 2 2 2 2 or 3 3 3 3 to select ALL FRAMES 7 Press OK 8 Use 2 2...

Page 35: ...ng on the print media type and whether borderless printing is selected the photographs may be cropped A margin may still appear even if you select borderless printing on letter size print media You can select the width cropped from the borders of the original image EXTENSION AMOUNT User s Guide Printing a single frame This printing method prints a specified single photograph from a memory card In ...

Page 36: ...ou want You can also use 2 or 3 to select the quantity 11 Press OK 12 Use 2 2 2 2 or 3 3 3 3 to select the print media size Select A4 for A4 size print media LTR for letter size print media 4 6 for card size print media 5 7 for card size print media 13 Press OK 14 Use 2 2 2 2 or 3 3 3 3 to select the print media type Select from the following PHOTO PAPER PRO PLAIN PAPER If you selected 4 6 or 5 7 ...

Page 37: ...puter s hard disk similar to copying other files on the hard disk or by changing the setting can copy hard disk files onto the memory card IMPORTANT Do not put your computer in standby or sleep mode when a memory card is inserted in a card slot Also do not remove or switch memory cards when your computer is in standby or sleep mode Insert only one memory card at a time into the machine When switch...

Page 38: ...to return to standby mode 12 Press Copy Fax or Scan to select a mode other than photo print mode To avoid damage to data being accessed on a memory card you cannot overwrite in photo print mode 13 Insert a memory card into the appropriate slot IMPORTANT If you change the above setting while a memory card is inserted in a card slot turn the machine off then on again The new setting will not be acti...

Page 39: ...ric keys to enter the number of copies 4 Adjust any necessary settings for your document Press Color for color copying or B W for black white copying below Press Paper Select to select the print media size and type p 2 3 Press Image Quality to select the scanning resolution p 5 2 Press Contrast to select the scanning contrast p 5 2 Press Enlarge Reduce to select the copy ratio User s Guide 5 Press...

Page 40: ...ecoloroutputisdifferentfromthatexpected select COLORNORMAL or COLOR FINE and try copying again Adjusting the contrast density Contrast density is the degree of difference between light and dark A high contrast setting will make blacks darker and whites brighter whereas a low contrast setting will make the differences between black and white less marked Refer to Making copies on p 5 1 and in step 4...

Page 41: ...ing You can only send to one recipient at a time 1 With the document you want to fax open in an application such as Word click the Print command In most Windows applications the command is Print on the File menu 2 In the Print dialog box in the Select Printer or Name list select Canon MP730 FAX then click Print or OK Print dialog box Print dialog box in Word Send Fax dialog box 6 Faxing from your ...

Page 42: ...uide 4 Click Send Now Characters and symbols for fax numbers You can use the following characters and symbols in the faxes you send from your computer or for a recipient you register in the Address Book Character symbol Explanation 0 9 T For use in telephone and fax numbers p To place a pause between numbers P To place a pause at the end of an array of numbers T Numbers after the T will be sent as...

Page 43: ...ame and fax telephone number so that they are printed at the top of faxes you send For more details on what sender information is see the User s Guide Follow this procedure to enter the sender information 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select USER DATA 3 Press OK 4 Use 2 2 2 2 or 3 3 3 3 to select FAX SETTINGS 5 Press OK three times 6 Use the numeric keys to enter the date day month year...

Page 44: ...ure of your telephone line type contact your telephone company For ISDN or ADSL connections contact the telephone company or service provider to confirm your line type NOTE You can print the USER S DATA LIST to check the current setting User s Guide T switches between uppercase letter mode A lowercase letter mode a and number mode 1 To enter a space Press 3 To delete a character Press 2 To delete ...

Page 45: ...UCH TONE for tone dialing ROTARY PULSE for pulse dialing 9 Press OK 10 Press Stop Reset Sending methods There are two methods of sending faxes from your machine Memory sending below Manual sending User s Guide Memory sending You should normally use memory sending to send documents fast and efficiently Follow this procedure for memory sending 1 Load the document on the platen glass or ADF For detai...

Page 46: ...ess Start To start sending press OK To cancel memory sending Press Stop Reset and follow any instructions in the LCD Speed dialing You can simplify dialing of fax telephone numbers by registering numbers under speed dialing keys or codes Registering one touch speed dialing Before you can use one touch speed dialing p 7 6 you need to register the recipients numbers Follow this procedure 1 Press Men...

Page 47: ...dialing list User s Guide To change or delete an entry Refer to the User s Guide Registering coded speed dialing Before you can use coded speed dialing p 7 7 you need to register the recipients numbers Follow this procedure 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select USER DATA 3 Press OK twice 4 Use 2 2 2 2 or 3 3 3 3 to select CODED SPEED DIAL 5 Press OK 6 Use 2 2 2 2 or 3 3 3 3 to select a c...

Page 48: ...ng list User s Guide To change or delete an entry Refer to the User s Guide Using speed dialing Follow this procedure to dial speed dialing number One touch speed dialing Coded speed dialing If you use speed dialing to send a fax press Start after dialing or wait a few seconds for the machine to automatically begin scanning your document for sending If you do not want the machine to begin scanning...

Page 49: ...he receive mode Select FAX ONLY MODE to automatically receive faxes only Voice calls will be disconnected NET SWITCH if you have subscribed to the Telstra FaxStream Duet service Australia or the Telecom FaxAbility service New Zealand MANUAL MODE for the machine to ring for fax and voice calls Fax calls must be answered manually ANS MACHINE MODE to receive faxes automatically and route voice calls ...

Page 50: ...achine press Start on the machine to begin receiving the fax Hang up the handset If you are far from your machine dial 25 the remote receiving ID on your telephone and hang up NOTE You can customize remote receiving by enabling disabling it or by changing the remote receiving ID REMOTE RX p 11 5 If you have an answering machine connected to your machine that can carry out remote control operations...

Page 51: ...r ADF For details on how to load documents see p 2 1 2 Press the Scan key on the operation panel The document will be scanned The MP Toolbox and the MP Toolbox settings dialog box will open but the document will scan without you having to click Scan Your document will be processed according to your settings When you use the Scan key for the first time a folder with the scanning date will be create...

Page 52: ...8 2 Scanning Basic operation Chapter 8 ...

Page 53: ...ed ink tanks is not covered by Canon s warranty To ensure optimum printing results and to avoid printing problems Canon recommends using original Canon ink tank only Ink tanks compatible with the machine are as follows Replaced ink tanks should be new If you install partially used ink tanks the nozzles may block and the ink tank replacement warning may not be accurate For best ink quality use ink ...

Page 54: ...veral ink tanks need replacing remove and replace each one individually IMPORTANT Discard the empty ink tank immediately according to local laws and regulations for disposal of consumables Handle ink tanks carefully to avoid staining clothing or the surrounding area 4 On the new ink tank pull the orange tape in the direction of the arrow and remove the plastic wrapper so you can see the air hole A...

Page 55: ... no improvement The printhead is misaligned Print the nozzle check pattern p 9 4 This pattern allows you to check if the ink is coming out of the printhead nozzles correctly and if the printhead is aligned Perform normal printhead cleaning HEAD CLEANING setting p 9 4 You can perform normal printhead cleaning up to three times Perform deep printhead cleaning HEAD REFRESHING setting p 9 4 If there i...

Page 56: ...onsumes a small amount of ink Cleaning too often reduces the amount of ink in the ink tanks You can also clean the printhead from your computer Software Guide Follow this procedure to clean the printhead from the machine 1 Press Menu 2 Use 2 2 2 2 or 3 3 3 3 to select MAINTENANCE 3 Press OK 4 Use 2 2 2 2 or 3 3 3 3 to select the cleaning setting you want Select HEAD CLEANING for normal printhead c...

Page 57: ... A4 plain paper in the multi purpose tray 2 Press Menu 3 Use 2 2 2 2 or 3 3 3 3 to select MAINTENANCE 4 Press OK 5 Use 2 2 2 2 or 3 3 3 3 to select ALIGN PRINT HEAD 6 Press OK The machine prints a horizontal pattern 7 In column A on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 8 Press OK 9 Repeat steps 7 and 8 for colum...

Page 58: ...column L on the printout note which box has the most solid image Note the value next to this box and use 2 2 2 2 or 3 3 3 3 to enter it 13 Press OK 14 Repeat steps 12 and 13 for column M More information For detailed information on cleaning your machine refer to the User s Guide CHANGE V VALUE L 0 Most solid box GOODSAMPLE ...

Page 59: ... the MP Toolbox cannot be completed 1 To prepare for forced re installation on the Windows desktop double click My Computer Open the CD ROM icon then double click MP English Toolbox Setup FrcInst exe 2 Return to a folder a level above then double click MP English Toolbox Setup exe to re install Software Guide MP Drivers only Removal of the MP drivers takes too long Windows XP Removal of the softwa...

Page 60: ...in the machine For details on BIOS settings refer to your computer s documentation Problems printing from your computer For detailed information on Problems printing from your computer refer to the User s Guide or the Software Guide Copying problems See below if you are having problems copying For printing related problems see the items marked with in Problems printing from your computer above Can...

Page 61: ...pe of print media loaded If not set the print media type p 2 2 5 Is the image quality displayed in the LCD suitable for the document If not set an image quality suitable for the document p 5 2 Problems scanning For detailed information on Problems scanning refer to the User s Guide or the Software Guide Problems receiving faxes See below if you are having problems receiving faxes Cannot receive a ...

Page 62: ...eive a fax ANS MACHINE MODE Fax calls are received automatically and voice calls are received by the answering machine connected to the machine There are no procedures to follow for receiving faxes The answering machine should be connected FAX TEL AUTO SW Fax calls are received automatically and the telephone rings for voice calls There are no procedures to follow for receiving faxes Ringing indic...

Page 63: ...he fax is mainly determined by the sender s fax machine Contact the sender and check whether the document cover and platen glass of his fax machine are dirty Cannot receive a fax in ECM mode If you receive a fax in ECM mode ECM will show on the ACTIVITY REPORT If ECM is not shown the fax was not received in ECM mode 1 Is ECM RX set to OFF Set ECM RX to ON User s Guide 2 Is the sender s fax machine...

Page 64: ... sent from memory Wait until the document has been finished sending 11 Was there an error during transmission Print the ACTIVITY REPORT and check for an error User s Guide 12 Is the recipient s fax machine G3 compatible Check that the recipient s fax machine is G3 compatible If not you will be unable to send faxes Fax sent is dirty or documents are printed with streaks 1 Is the document loaded cor...

Page 65: ...d securely inserted into the machine s slot 2 Is the memory card inserted into the correct slot For details on which slot to insert the memory card see p 4 2 3 The memory card is not recognized although it is inserted securely into the machine s slot Remove and reinsert the memory card as explained on p 4 3 4 Are there any images on the memory card Check if there is any image data on the memory ca...

Page 66: ...uturnoffthemachineordisconnecttheUSBcable The machine does not appear in Hardware devices in the Add Remove Hardware dialog box Windows 2000 In Windows 2000 the machine does not appear in Hardware devices in the Select Device to Unplug dialog box in Add Remove Hardware of Control Panel In Windows 2000 the Unsafe Removal of Device dialog box will appear when you turn off the machine or disconnect t...

Page 67: ...rom any table taps OA taps or extension cords and connect directly to the wall outlet If the machine powers up when the power cord is connected directly the table taps OA taps or extension cords are probably defective and should be replaced If they have a power switch turn it on 5 Check that the power cord is not defective Either replace the power cord with another or using a tester check whether ...

Page 68: ...annot see any jammed paper in the paper output tray remove it from the machine s interior below 2 Press Resume If you are printing from a Windows application follow the instructions displayed on your computer 1 Press Open q and lift up the scanning unit w 2 Gently gather the jammed paper to the center of the opening and then remove it CAUTION Be careful not to touch the components inside the machi...

Page 69: ... exceed the capacity of the multi purpose tray p 2 2 6 Do not force paper into the multi purpose tray 7 Only use the same type of paper 8 Use recommended print media p 2 2 Removing jammed documents If documents jam in the ADF or do not feed properly DOC TOO LONG is displayed in the LCD You do not need to turn off the power when clearing document jams 1 Press Stop Reset 2 If a multipage document is...

Page 70: ...not clear a paper jam Turn off the machine and disconnect the power cord Wait five seconds reconnect the power cord and turn on the power If the problem has been resolved the Alarm light will turn off If the Alarm light still lights even after you have turned the power on again Contact your local authorized Canon dealer or the Canon help line Error codes are printed in the ACTIVITY REPORT 5 Pull o...

Page 71: ...ser s Guide The receiving fax machine did not answer within 55 seconds after all automatic redialing attempts Contact the other party and have them check their fax machine You can try to send the document using manual sending For an overseas call add pauses to the registered number User s Guide C INK EMPTY The cyan ink tank in the printhead is empty Replace the ink tank p 9 2 CANNOTUSETHISCARD TUR...

Page 72: ...EY There is a paper jam Clear the paper jam and reload paper in the multi purpose tray Then press Start or Resume p 10 10 COVER OPEN You opened the scanning unit during an operation Close the scanning unit DATA IN MEMORY CANNOT TURN OFF You are unable to turn the machine off with the ON OFF 1 sec key because there are documents in memory Print or delete any documents stored in memory then turn off...

Page 73: ...int mode the photograph data is too large to print from your machine Print the photograph from your computer The machine s memory is full because it has received too many documents or a very long or detailed document Print any documents stored in memory Then start again User s Guide In photo print mode you tried to print photographs when the machine s memory was full Print or delete any documents ...

Page 74: ... support color faxing Try sending again in black white Alternatively enable the COLOR DIRECT TX setting p 11 4 TX nnnn SCANNING P nnn MEMORY FULL PLEASE WAIT The machine is sending a document and its memory is full The machine continues to send the document as memory becomes available TX RX CANCELLED You pressed Stop Reset to cancel the transmission If required try sending or receiving again TX RX...

Page 75: ...ediately and contact your local authorized Canon dealer or the Canon help line Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair the machine yourself may void the limited warranty If you contact your local authorized Canon dealer or the Canon help line make sure you have the following information ready Product name imageCLASS MP730 or imageCLASS MP700 Seri...

Page 76: ...10 18 Troubleshooting Chapter 10 ...

Page 77: ...list 7 Use 2 2 2 2 or 3 3 3 3 to select the setting you want 8 Press OK 9 Follow these guidelines to scroll through and register settings Use 2 2 2 2 or 3 3 3 3 to scroll through settings To register a setting or access sub settings press OK To return to a previous level press Menu 10 When you have finished press Stop Reset FaxModel Menu SPECIAL COPY Function key Copy Name Description Setting Deta...

Page 78: ...E Prints a mirror image of the original UG 5 ENTIRE IMAGE Prints the original image to fit the selected print media size UG Name Description Setting Details 1 NOZZLE CHECK Prints the nozzle check pattern p 9 4 2 HEAD CLEANING Performs normal printhead cleaning p 9 4 3 HEAD REFRESHING Performs deep printhead cleaning p 9 4 4 ALIGN PRINT HEAD Aligns the printhead p 9 5 HORIZ PATTERN Prints the horiz...

Page 79: ...e position of the sender information outside or inside the image area when sending black white faxes Automatically set inside the image area for color faxes OUTSIDE IMAGE INSIDE IMAGE 2 TELEPHONE MARK If you select ON selects the mark to appear before the fax telephone number printed on faxes you send FAX TEL 6 OFFHOOK ALARM Enables disables the alarm that alerts you if the handset is not hung up ...

Page 80: ...2 PASSWORD Enters a password to restrict access to the LOCK PHONE setting 0000 to 9999 3 MID PAUSE SET Selects the pause length when you press Redial Pause 2 SEC 1 to 15 Hong Kong 4 SEC 4 to 11 4 AUTO REDIAL Enables disables automatic redialing ON OFF UG 1 REDIAL TIMES If you select ON selects the number of redialings Even if the machine is set to redial several times it will redial only once if t...

Page 81: ...ted to your machine for ringing to occur NET SWITCH is only available in Australia and New Zealand OFF ON RING COUNT If you select ON selects the number of rings for fax calls 2 TIMES 1 to 99 New Zealand 1 to 5 4 MAN AUTO SWITCH If you select MANUAL MODE as the receive mode selectsifthemachineswitchestofaxreceivemodeafter ringing for a specified length of time OFF ON F T RING TIME If you select ON...

Page 82: ... 9 3 DISPLAY LANGUAGE Selects the language for LCD messages and reports ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN SWEDISH DANISH SLOVENE CZECH HUNGARIAN RUSSIAN 4 SUMMER TIME Enables disables the summer time If you select ON you can select additional sub settings ON OFF Name Description Setting Details FAX ONLY MODE Selects FAX ONLY MODE receive mode UG NET SWITCH Se...

Page 83: ...Prints the list in alphabetical order NO Prints the list in key order YES T NO 3 GROUP DIAL LIST Prints the GROUP DIAL LIST UG 3 USER DATA LIST Prints the USER DATA LIST UG 4 DOC MEMORY LIST Prints the DOC MEMORY LIST UG Name Description Setting Details 1 PHOTO PRINT MODE INDEX p 4 5 SELECT PAPER SIZE Selects the print media size for the index A4 LTR 4 6 5 7 SELECT PAPER TYPE Selects the print med...

Page 84: ...ECT PAPER SIZE Selects the print media size for the photographs A4 LTR 4 6 5 7 SELECT PAPER TYPE Selects the print media type for the photograph PHOTOPAPERPRO PLAIN PAPER BORDERLESS PRINT If you select PHOTO PAPER PRO enables disables borderless printing for the photographs OFF ON DPOF UG SELECT PAPER SIZE Selects the print media size for the photographs A4 LTR 4 6 5 7 SELECT PAPER TYPE Selects th...

Page 85: ...uid Crystal Display LCD Display languages Applicable standards ADF capacity Multi purpose tray capacity Temperature 15º 27 5ºC 59º 81 5ºF Humidity 20 80 20 2 English French Spanish German Italian Dutch Finnish Portuguese Norwegian Swedish Danish Slovene Czech Hungarian Russian Electrical safety EN60950 Emission EN55022 Class B Immunity EN55024 Other Energy Star Compliant p 2 1 p 3 1 FaxModel FaxMo...

Page 86: ...2 mm 5 8 8 in Letter size 203 2 271 4 mm 8 10 4 in Legal size 203 2 347 6 mm 8 13 4 in 4 6 size 94 8 144 4 mm 3 4 5 4 in 5 7 size 120 2 169 8 mm 4 4 6 4 in NOTE Borderless printing allows you to make prints with no margins However it may cause the top and bottom paper edges to decrease in print quality or become soiled Envelope printable areas European DL 190 5 103 2 mm 7 2 4 8 in US COM 10 211 8 ...

Page 87: ...BCI 3eC approx 570 Magenta BCI 3eM approx 440 Yellow BCI 3eY approx 380 1500 characters per page normal text at standard and plain paper mode with XP printer driver Based on printing the ISO JIS SCID No 5 pattern at standard and plain paper mode with XP printer driver 3 4 mm 8 3 4 mm 8 5 0 mm 4 33 0 mm 1 8 Max 6 sheets Min 2 sheets 3 0 mm 8 Recommended print area Printable area Max 4 5 mm Max 4 Ma...

Page 88: ...Compact flash Except Microdrive Type I II Smart media Memory stick SD memory card Multimedia card Plain paper Photo Paper Pro PR 101 PC 101S Photo Paper Plus Glossy PP 101 Matte Photo Paper MP 101 Photo Paper Pro A4 Letter With without borders index max 70 frames Card With borders index max 15 frames Plain paper A4 Letter With without borders index max 70 frames Date printing Vivid photo printing ...

Page 89: ... Transmission reception 250 pages Based on Canon FAX Standard Chart standard mode Approx 5 3 seconds page Based on Canon FAX Standard Chart standard mode Fax resolution Dialing Networking B W STANDARD 8 pels mm 3 85 lines mm 203 pels in 98 lines in B W FINE B W PHOTO 8 pels mm 7 70 lines mm 203 pels in 196 lines in COLOR STANDARD COLOR FINE 200 200 dpi Automatic dialing One touch speed dialing 8 d...

Page 90: ...ext grayscale 300 dpi Min 5 3 seconds page A4 size Color 150 dpi Min 15 9 seconds page A4 size Data transfer not included 1200 2400 dpi optical 9600 dpi enhanced Halftones 256 levels of gray Color 16 777 216 colours Telephone specifications Connection Telephone answering machine CNG detecting signal data modem Specifications subject to change without notice ...

Page 91: ... speed dialing registering 7 5 7 6 using 7 6 Color copying 5 1 key 1 5 Components 1 3 to 1 6 Computer problems turning on 10 2 Contrast adjusting for copying 5 2 key 1 4 Copy key 1 4 Copying 5 1 adjusting contrast 5 2 adjusting image quality 5 2 document requirements 2 1 in black white 5 1 in color 5 1 problems 10 2 COVER OPEN message 10 14 DATA IN MEMORY CANNOT TURN OFF message 10 14 Date enterin...

Page 92: ...O RX PAPER message 10 15 NO TEL message 10 15 NOT AVAILABLE message 10 16 Nozzle check pattern printing 9 4 Numeric keys 1 5 OK key 1 4 ON OFF 1 sec key 1 5 One touch speed dialing keys 1 5 registering 7 4 7 5 using 7 6 Open button 1 3 Operation panel 1 3 Paper loading 2 4 removing jams 10 10 10 11 Select key 1 4 Paper output tray 1 3 removing jams in 10 10 Paper thickness lever 1 3 setting 2 3 Ph...

Page 93: ...s 2 1 memory 7 3 methods 7 3 problems 10 5 10 6 Settings 11 2 to 11 8 accessing 11 1 Single frame printing 4 7 to 4 9 Software problems installing 10 1 problems removing 10 1 SPECIAL COPY menu 11 2 Speed dialing registering 7 4 to 7 6 using 7 6 Start key 1 5 Stop Reset key 1 5 Symbols entering 7 2 System requirements 1 2 T key 1 5 Telephone line type 7 2 Telephone problems 10 7 Transparencies CF 1...

Page 94: ...I 4 Index ...

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Page 96: ...dent Paul Doumer 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Palazzo L Strada 6 20089 Milanofiori Rozzano MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 21...

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