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Table of Contents

Index

Advanced Fax 
Features

Advanced Copy 
Features

System Monitor

Reports and Lists

Troubleshooting

Appendix

Q

Can the sender’s machine send the CNG signal, 
which tells your machine that the incoming call 
is a fax call?

A

Some machines cannot send this signal. In such 
cases, receive the fax manually.

Cannot receive a document manually.

Q

Is the machine set to receive manually?

A

For the machine to receive faxes manually, receive 
mode must be set to <MANUAL>. (See “Setting 
Receive Mode,” on p. 1-6.)

Q

Have you disconnected the call by pressing 
[Start] or dialing the remote reception ID after 
hanging up?

A

Always press [Start] or dial the remote reception ID 
before hanging up. Otherwise you will disconnect 
the call.

Print quality is poor.

Q

Is the toner low or unevenly distributed?

A

Redistribute the toner inside the toner cartridge. If 
the problem persists, replace the toner cartridge. 
(See Chapter 10, “Maintenance,” in the Basic 
Guide.)

Q

Is the correct type of paper loaded in the 
machine?

A

Make sure you load paper that meets the 
requirements for use. (See Chapter 3, “Print 
Media,” in the Basic Guide.)

Q

Is the sender’s machine functioning properly?

A

Ask the sender to check that the scanning 
components of the machine are clean.

Q

Is the machine in the toner saver mode?

A

Set <TONER SAVER MODE> to <OFF> in 
<COMMON SETTINGS>. (See Chapter 12, 
“Machine Settings,” in the Basic Guide.)

Summary of Contents for ImageCLASS MF3240 Series

Page 1: ...evious Next Please read this guide before operating this equipment After you finish reading this guide store it in a safe place for future reference Advanced Fax Features Advanced Copy Features System...

Page 2: ...oftware Guide Indicates the manual is supplied in PDF format in the accompanying CD ROM To view the manuals in PDF format Adobe Reader Acrobat Reader Acrobat is required If Adobe Reader Acrobat Reader...

Page 3: ...e Coded Dialing Basic Guide Specify multiple recipients with a single key Group Dialing Basic Guide Look up a particular recipient Address Book Dialing p 1 2 Redial when the line is busy Redialing p 1...

Page 4: ...2 2 A A DDDD DDDD DDDD DDDD 4 CCCC CCCC CCCC CCCC 3 BBBB BBBB BBBB BBBB 2 AAAA AAAA AAAA AAAA 1 AAAA AAAA AAAA AAAA 1 AAAA AAAA AAAA AAAA 1 AAAA AAAA AAAA AAAA 1 AAAA AAAA AAAA AAAA 1 Copy two docume...

Page 5: ...hings You Can Do ii How to Use This Guide viii Legal Notices xi 1 Advanced Fax Features 1 1 Dialing Features 1 2 Using Address Book 1 2 Redialing 1 3 Switching Temporarily to Tone Dialing 1 4 Checking...

Page 6: ...x Jobs 1 12 2 Advanced Copy Features 2 1 Advanced Copy Features 2 2 Collate Copy 2 2 2 on 1 Combination 2 2 Canceling Copy Jobs 2 3 3 System Monitor 3 1 Checking Job and Machine Status 3 2 Checking Pr...

Page 7: ...lly 4 3 TX RESULT REPORT 4 3 RX RESULT REPORT 4 4 ACTIVITY REPORT 4 5 Printing Reports and Lists Manually 4 6 5 Troubleshooting 5 1 General Problems 5 2 Paper Feeding Problems 5 3 Faxing Problems 5 4...

Page 8: ...2 3 4 5 6 TOP Back Previous Next vii Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix 6 Appendix 6 1 Glossary 6 2 Index 6...

Page 9: ...Please read this guide before operating this equipment After you finish reading this guide store it in a safe place for future reference Advanced Fax Features Advanced Copy Features System Monitor Rep...

Page 10: ...Address Book 1 2 Redialing 1 3 Switching Temporarily to Tone Dialing 1 4 Checking Dialing Line 1 5 Dialing an Overseas Number With Pauses 1 5 Receiving Features 1 6 Setting Receive Mode 1 6 Memory Rec...

Page 11: ...d keep in mind when using the machine WARNING Indicates a warning that may lead to death or serious injury if not observed CAUTION Explains how to avoid actions that could injure you or damage your ma...

Page 12: ...tem or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Canon I...

Page 13: ...tures 1 2 Using Address Book 1 2 Redialing 1 3 Switching Temporarily to Tone Dialing 1 4 Checking Dialing Line 1 5 Dialing an Overseas Number With Pauses 1 5 Receiving Features 1 6 Setting Receive Mod...

Page 14: ...istered in the machine LIST or look up a particular one by their name SEARCH Listing All Recipients 1 Press FAX 2 Press Address Book If no recipient is registered for speed dialing NOT REGISTERED is d...

Page 15: ...ment 7 Press OK to start dialing the displayed recipient To cancel sending the fax press Stop Reset then Redialing Redialing can be done manually or automatically For automatic redialing you can set h...

Page 16: ...w to switch to tone dialing to use information services e g banks airline reservations and hotel reservations NOTE To talk to the other party you will need to connect a telephone to the machine 1 Pres...

Page 17: ...dby mode Dialing an Overseas Number With Pauses When you dial or register an overseas number you may need to insert a pause within the number 1 Set a document 2 Press FAX 3 Adjust any necessary settin...

Page 18: ...de then press OK FaxOnly Answers all calls as faxes and disconnects voice calls AnsMode Receives faxes automatically and records voice messages DRPD Distinctive Ring Pattern Detection Distinguishes be...

Page 19: ...tional Settings If required change the optional settings as follows 1 Press Additional Functions 2 Use or to select FAX SETTINGS then press OK 3 Use or to select RX SETTINGS then press OK 4 Use or to...

Page 20: ...y mode Memory Reception The machine automatically receives faxes in memory when printing is disabled under certain conditions e g toner or paper has run out When the problem is cleared the machine aut...

Page 21: ...n press OK Remote Reception Remote reception enables you to use an external telephone connected to the machine to receive faxes manually This can be useful when the machine is not nearby or is being u...

Page 22: ...lowing page making the duplicated section easier to read You can also print received documents in a reduced size or cut off the end of a document that does not fit on one page 1 Press Additional Funct...

Page 23: ...code or address book dialing to enter a recipient Be sure to press OK after entering the recipient s number if you use the numeric keys to enter the number You can enter up to 16 different fax number...

Page 24: ...ing jobs reserved in memory see Canceling Reservation on p 1 11 1 Press Stop Reset 2 For sending or receiving jobs press to select YES Press to select NO if you do not want to cancel the job NOTE If y...

Page 25: ...ble of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix 2 Advanced Copy Features Advanced Copy Features 2 2 Collate Copy 2 2 2 on 1...

Page 26: ...99 4 Press Start 5 Place the next page of the document on the platen glass then press Start Repeat this step to scan all pages The machine prints only one copy of each page 6 Press OK The machine pri...

Page 27: ...cuments will be printed on one paper NOTE If you press OK without scanning the second document only the first document will be printed on the left side of the paper A maximum of 1 8 4 mm margin will b...

Page 28: ...stem Monitor Reports and Lists Troubleshooting Appendix 3 System Monitor Checking Job and Machine Status 3 2 Checking Print Status 3 2 Checking Print and Scan Counts 3 2 Checking and Deleting Document...

Page 29: ...2 Use or to select PRINT STATUS then press OK 3 Use or to view the job list 4 If you want to delete the print job press OK then press to select YES 5 Press Stop Reset to return to standby mode Checki...

Page 30: ...llowing items are displayed Transaction number 60 down to 01 from the newest to the oldest Date and time Type of transaction TX or RX Recipient s name or fax number Result of transaction OK or NG 4 If...

Page 31: ...atures Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix 4 Reports and Lists Summary of Reports and Lists 4 2 Printing Reports Automatically 4 3 TX RESULT REPORT 4 3 RX...

Page 32: ...to print automatically ACTIVITY REPORT Shows last 60 transmissions and receptions Can be set to print automatically MEMORY DATA LIST Lists reserved jobs stored in memory MEMORY IMAGE PRNT Shows inform...

Page 33: ...OK 5 Use or to select the setting you want or OFF then press OK PRINT ERROR ONLY Prints a report only when a transmission error occurs OUTPUT NO Does not print a report OUTPUT YES Prints a report ever...

Page 34: ...select SETTINGS then press OK 4 Use or to select RX RESULT REPORT then press OK 5 Use or to select the setting you want then press OK OUTPUT NO Does not print a report OUTPUT YES Prints a report every...

Page 35: ...OK 5 Use or to select the setting you want then press OK OUTPUT YES Prints a report after every 60 transactions OUTPUT NO Does not print a report 6 Press Stop Reset to return to standby mode Report It...

Page 36: ...REPORT SETTINGS then press OK 3 Use or to select LIST PRINT then press OK 4 Use or to select the required report or list then press OK TX RESULT REPORT Transmission Result Report RX RESULT REPORT Rec...

Page 37: ...Reports and Lists Troubleshooting Appendix 5 Troubleshooting General Problems 5 2 Paper Feeding Problems 5 3 Faxing Problems 5 4 Sending Problems 5 4 Receiving Problems 5 8 Copying Problems 5 13 Prin...

Page 38: ...he wall outlet If the machine is plugged into a power strip make sure the power strip is plugged in and turned on Q Is the power cord supplying power A Use a different power cord or test the cord for...

Page 39: ...e paper loaded correctly A Make sure the paper is correctly loaded See Set Up the Paper Cassette and Load Paper in the Starter Guide Q Does the machine contain too many sheets A Make sure you load the...

Page 40: ...ne cannot scan documents immediately Q Is the machine set for the correct telephone line type A Make sure the machine is set for the correct telephone line type See Set the Telephone Line Type in the...

Page 41: ...aded in the machine Q Are there other documents being sent from memory A Allow time for the documents to finish sending Q Has an error occurred during transmission A Check the LCD for an error message...

Page 42: ...h the resolution set to SUPER FINE A If your document does not contain fine text or photographs set the resolution to STANDARD A If your document contains fine text or photographs send it directly rat...

Page 43: ...small size paper your machine automatically reduces the size of the document in accordance with the recipient s paper The documents you sent are too light Q Is the density setting changed to be lighte...

Page 44: ...feeder Q Is the printing method for received documents set to CUT A If you want to print a received document without cutting off the end set the printing method to ON or OFF See Printing Received Doc...

Page 45: ...the machine to switch between fax and telephone calls automatically receive mode must be set to AnsMode DRPD or FAX TEL If you have set AnsMode confirm that an answering machine is connected to the m...

Page 46: ...aling the remote reception ID after hanging up A Always press Start or dial the remote reception ID before hanging up Otherwise you will disconnect the call Print quality is poor Q Is the toner low or...

Page 47: ...dge in the Starter Guide Q Is the cartridge out of toner A Replace the toner cartridge See Chapter 10 Maintenance in the Basic Guide Q Is the correct type of paper loaded in the machine A Make sure yo...

Page 48: ...educes the receiving time However any fine text in the document will also be harder to read You cannot get documents from information services Q Is your machine set to the tone dialing type of the tel...

Page 49: ...in the Starter Guide A Make sure the front cover is fully closed Q Is the document loaded correctly A Make sure the document is correctly loaded See Chapter 2 Document Handling in the Basic Guide Q D...

Page 50: ...cartridge A Make sure you remove the sealing tape from the cartridge See Install Toner Cartridge in the Starter Guide Q Is the cartridge out of toner A Replace the toner cartridge See Chapter 10 Main...

Page 51: ...the correct type of paper loaded in the machine A Make sure you load paper that meets the requirements for use See Chapter 3 Print Media in the Basic Guide Q Are you printing on the wrong side of the...

Page 52: ...r the correct telephone line type See Set the Telephone Line Type in the Starter Guide Telephone disconnects while you are talking Q Is the telephone cable connected properly A Make sure the cable is...

Page 53: ...nontechsupport com Customer Support Canada Canon Canada Inc offers a full range of customer technical support options For step by step troubleshooting e mail technical support the latest driver or doc...

Page 54: ...1 2 3 4 5 6 TOP Back Previous Next 6 1 Table of Contents Index Advanced Fax Features Advanced Copy Features System Monitor Reports and Lists Troubleshooting Appendix 6 Appendix Glossary 6 2 Index 6 8...

Page 55: ...he number If the receiving fax is still busy or does not answer the machine waits the specified time and dials again B Broadcasting Transmitting documents to more than one location through the machine...

Page 56: ...The ability of your machine to reduce system and line errors when sending to or receiving from another fax with ECM capability ECM is most effective in areas where the telephone lines are in poor cond...

Page 57: ...s a group This means that you can press just one key to enter numbers when sending the same document to many destinations I ITU T A committee created to set international standards for telecommunicati...

Page 58: ...er The device in the machine that feeds recording media into the machine for printing copied or faxed documents Pause A timing entry required for registering certain long distance numbers and for dial...

Page 59: ...well as a better match to traditional typeface designs Resolution values are represented by horizontal data and vertical data for example 600 600 dpi Rotary pulse A telephone dialing system where a d...

Page 60: ...from pulse dialing In some countries on line data services may require that you use tone dialing Toner A black resin coated powder contained in the toner cartridge The machine applies the toner to the...

Page 61: ...8 F FAX TEL 1 6 Optional settings 1 7 FaxOnly 1 6 G GROUP DIAL LIST 4 2 L LIST 1 2 LOST REPORT 4 2 M MANUAL 1 6 MEMORY DATA LIST 4 2 MEMORY IMAGE PRNT 4 2 Memory reception 1 8 O one touch speed dialin...

Page 62: ...ICATION IMAGE FRANCE S A S 12 rue de I Industrie 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefe...

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