Canon imageCLASS D550 Basic Operation Manual Download Page 87

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7-1

Chapter

Troubleshooting

This section describes solutions for cases such as paper jam and when problems are not
solved.

Clearing Jams

7-2

Document Jams in the Feeder

7-3

Paper Jams Inside the Machine

If <Incorrect Size/Setting> Appears

7-8

Troubleshooting 7-9

Check the Following First

7-9

Is the power switched ON?

7-9

Has the power switch been just turned ON?

7-9

Is the machine in Sleep mode?

7-9

Are the settings proper?

7-9

Is the Error indicator on or blinking?

7-9

Does a message appear on the display?

7-10

If You Cannot Solve a Problem

7-10

If a Power Failure Occurs

7-11

If You Cannot Solve a Problem

7-12

Customer Support (U.S.A.)

7-12

Customer Support (Canada)

7-12

Print Result Is Not Good

The Toner Does Not Fix onto the Paper Well

7-15

The Printed Paper Has Vertical Streaks

7-16

Smudge Marks of Spattering Toner Appear around the Text or

Patterns 7-17

The Overall Print Result Is Dark

7-17

Copied Lines and Text Appear Faded

7-18

Printed Bar Codes Cannot Be Scanned

7-18

Paper Jams Occur Frequently When Performing

2-Sided Printing

7-18

Summary of Contents for imageCLASS D550

Page 1: ...ad the manual before using the machine Keep the manual for future reference Searching the Installation and Connection Procedure See the Starter Guide Using the Scan Functions P 5 1 Maintenance P 6 1 T...

Page 2: ...copy ratio in percentage You can copy 1 sided documents on both sides of paper You can sort copies into sets arranged in page order You can reduce multiple documents to copy them onto one sheet You ca...

Page 3: ...printout result on a computer display Some printer driver settings are provided as Profiles beforehand You can perform printing which suits your needs only by selecting a Profile Various Printing Func...

Page 4: ...g systems There are various scanning methods Scanning from the Scanner and Camera Wizard dialog box Scanning from the Windows Fax and Scan dialog box Scanning from Windows Photo Gallery Scanning from...

Page 5: ...6 Paper Size 2 6 Paper Type 2 7 Printable Range 2 8 Loading Paper 2 9 In the Paper Cassette 2 9 In the Multi Purpose Tray 2 11 Precautions when Loading Paper 2 12 Paper Loading Capacity 2 12 Paper Lo...

Page 6: ...ON 7 9 Has the power switch been just turned ON 7 9 Is the machine in Sleep mode 7 9 Are the settings proper 7 9 Is the Error indicator on or blinking 7 9 Does a message appear on the display 7 10 If...

Page 7: ...g the Drivers Appendix Basic Operation Copy Print Scan Security Setting and Managing from Computer Before Using the Machine Document and Paper Handling Copying Printing from a Computer Using the Scan...

Page 8: ...additional explanations for a procedure Reading these notes is highly recommended Indicates an operation that must not be performed Read these items carefully and make sure not to perform the describ...

Page 9: ...to rain or snow A location near a water faucet or water A location exposed to direct sunlight A location subject to high temperatures A location near open flames When installing the machine gently lo...

Page 10: ...machine If these items come into contact with a high voltage area inside the machine this may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately...

Page 11: ...ed in a bundle A part of the power cord is put in an aisle The power cord is put in front of the heating appliance CAUTION The fixing unit and its surroundings inside the machine become hot during use...

Page 12: ...cartridge The toner may scatter and get into your eyes or mouth If toner gets into your eyes or mouth wash them immediately with cold water and consult a physician If toner leaks from the toner cartri...

Page 13: ...the machine and any of the following equipment Copy machine Air conditioner Shredder Equipment that consumes a large amount of electricity Equipment that generates electrical noise When unplugging th...

Page 14: ...machine s operation try to solve it by using the information in Chapter 9 If you cannot solve the problem or if you think your machine needs servicing contact Canon Customer Care Center at 1 800 OK C...

Page 15: ...event that this product including the SOFTWARE is shipped transferred or exported into any country 2 Rights holders of the SOFTWARE retain in all respects the title ownership and intellectual property...

Page 16: ...ther Certificates of Indebtedness Stock Certificates Copyrighted Works Works of Art without Permission of Copyright Owner FCC Federal Communications Commission imageCLASS D550 F159400 This device comp...

Page 17: ...annot escape from the machine during any phase of user operation CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations fo...

Page 18: ...xv...

Page 19: ...ssette 1 4 Operation Panel 1 5 LCD Standby Mode 1 6 Copy Mode 1 6 Scan Mode 1 6 Navigating the Menu 1 7 Entering the Menu Screen 1 7 Scrolling Through Menu Items 1 7 Selecting a Menu Item 1 7 Specifyi...

Page 20: ...eeder tray Place documents here 6 Document return tray Documents are returned here 7 Operation panel Controls the machine using this panel Operation Panel P 1 5 8 Output tray Copies and printed docume...

Page 21: ...power ON or OFF 5 Power socket Connect the power cord Interior 1 2 3 4 5 1 Scanning platform Open this platform to replace the toner cartridge or clear paper jams 2 Toner cover Open this cover to repl...

Page 22: ...e Machine Multi purpose Tray 1 1 Paper guides Adjust to the width of the paper Paper Cassette 1 2 1 Dust cover Protects paper in the paper cassette from dirt and dust 2 Paper guides Adjust the paper g...

Page 23: ...reset the copy or scan mode to the standard mode Back key Press to return to the previous screen key Press to scroll up or to increase a value key Press to scroll down or to decrease a value key Pres...

Page 24: ...on press to switch to the standby display Copy Press Start 100 LTR No of Copies 01 Density 0 Original Type Text 1 01 When the copy mode screen is displayed you can select items by pressing or The curr...

Page 25: ...screen press or to scroll through menu items The currently selected item is highlighted with a black background Menu Preferences Timer Settings Copy Settings Adjustment Maintena Selecting a Menu Item...

Page 26: ...the bottom of the screen When entering a series of numbers or letters such as PIN System Manager PIN Apply 1 2 3 4 5 6 7 8 9 0 BS Press or to select a number or character and then press OK to enter th...

Page 27: ...and numbers Press to select BS and then press OK Example Enter 1234 1 Press or to select 1 and then press OK System Manager PIN Apply 1 2 3 4 5 6 7 8 9 0 BS 2 Press or to select 2 and then press OK S...

Page 28: ...ep timer between 10 minutes and 240 minutes in one minute interval The default value for this setting is 10 minutes 5 Press Menu to close the menu screen NOTE When entering sleep mode Energy Saver wil...

Page 29: ...u can select a display format from the following three options MM DD YYYY DD MM YYYY YYYY MM DD 12 24 Hour Clock Specifies the display format for time Press or to select a display format and then pres...

Page 30: ...1 12 Before Using the Machine...

Page 31: ...g Paper 2 9 In the Paper Cassette 2 9 In the Multi Purpose Tray 2 11 Precautions when Loading Paper 2 12 Paper Loading Capacity 2 12 Paper Loading Orientation 2 13 When printing paper with a letterhea...

Page 32: ...16 0 to 27 9 lb Bond 60 to 105 g m2 Paper Capacity 1 sheet Maximum 50 sheets 2 1 When copying transparent documents such as tracing paper or transparencies use a piece of plain white paper to cover t...

Page 33: ...gh standards and there may be slight variations in actual use The loading orientation of documents is as follows Platen glass With the document facing down Feeder With the document loaded in the docum...

Page 34: ...he feeder gently The machine is ready to scan the document When scanning is complete remove the document from the platen glass Loading Document in the Feeder 1 Spread the document guides a little wide...

Page 35: ...oaded If more than 50 documents are loaded paper jams may occur or the documents may not be scanned While scanning a document Do not add or remove documents When scanning documents is complete Remove...

Page 36: ...2 x 13 216 mm x 330 mm 1 A foolscap 8 1 8 x 13 3 8 206 mm x 338 mm Envelope COM10 4 1 8 x 9 1 2 104 7 mm x 241 3 mm 2 Envelope Monarch 3 7 8 x 7 1 2 98 4 mm x 190 5 mm 2 Envelope C5 6 3 8 x 9 162 mm...

Page 37: ...ot as good when Plain Paper L is set 3 Use only the transparencies designed for laser printers 4 You can set Envelope Monarch only in the multi purpose tray To prevent paper jams do not use the follow...

Page 38: ...haded area indicates the approximate printable area of A4 paper Note that the margin widths listed below are rough standards and there may be slight variations in actual use 1 4 in 5 mm 1 4 in 5 mm 1...

Page 39: ...2 1 Lift the dust cover 2 Spread the paper guides a little wider than the paper size If you want to change the size of the paper to be loaded be sure to register the paper size in Setting a Paper Size...

Page 40: ...ntil the edge of the envelope stack meets the back of the paper cassette 4 Adjust the paper guides to the width of the paper 5 Adjust the paper guide to the length of the paper 6 Close the dust cover...

Page 41: ...the paper into the multi purpose tray with the print side face up Paper Loading Capacity P 2 12 Paper Loading Orientation P 2 13 Ensure that the paper stack does not exceed the load limit guides A Whe...

Page 42: ...t exceed the load limit mark when loading paper Ensure that the paper stack does not exceed the line of the load limit mark If the paper stack exceeds the load limit mark lines this may result in misf...

Page 43: ...tomatic 2 sided printing with the front side face down with the front side face down 1 When Paper Feed Method Switch is set to Print Speed Priority the default setting Selecting Print Side P 2 16 2 Wh...

Page 44: ...per size and then press OK Paper Requirements P 2 6 When registering the custom paper see Setting a Custom Paper Size P 2 14 Paper Size LTR LGL STMT EXEC 4 Press or to select a paper type and then pre...

Page 45: ...ress or to specify the size and then press OK You can also enter values using the numeric keys Set Length for X 3 3 8_1 2 3 Press or to select Apply and then press OK Specify Size Apply X 3 Y 8_1 4 X...

Page 46: ...viously printed paper When setting this item to Print Side Priority The sides to be printed for 2 sided printing and 1 sided printing match Even when using previously printed paper you do not need to...

Page 47: ...up Load paper with the front side first page face down Print Side Priority When specifying Print Side Priority load paper as follows Feeding direction For details on the procedure for loading paper wh...

Page 48: ...2 18 Document and Paper Handling...

Page 49: ...3 Checking and Canceling using the Status Monitor Cancel Key 3 3 Copy Settings 3 4 Adjusting the Density 3 4 Selecting Image Quality Copy 3 4 2 Sided Copying 3 5 Enlarging Reducing Copies 3 6 Multiple...

Page 50: ...items for details see P 3 3 to P 3 6 Density Image quality 2 Sided Enlarged reduced Reduced layout Collating Sharpness The settings that are specified here apply only to copy operation which you are...

Page 51: ...nt job also by pressing Stop The copy job is canceled Cancel No Yes Details To check the job before canceling press or to select Details and then press OK Checking and Canceling using the Status Monit...

Page 52: ...e screen Setting screen Copy Press Start 100 LTR No of Copies 01 Density 0 Original Type Text 1 01 Original Type Text Text Photo High Spee Text Photo Photo Text This setting is suitable for documents...

Page 53: ...1 Sided Format Settings 2 Press or to select 1 2 Sided OK Format Settings 1 2 Sided 2 2 Sided 2 1 Sided 3 Press or to select the orientation of the document OK Original Orientation Portrait Landscape...

Page 54: ...m Ratio 100 25 400 Press or to select Copy Ratio Multiple Documents onto One Sheet N on 1 Copy mode screen Setting screen Copy Press Start 100 LTR 2 Sided Off Copy Ratio 100 Di N on 1 Off 1 01 N on 1...

Page 55: ...three copies of a three page document printouts of a complete job are grouped and arranged in this page order 1 2 3 1 2 3 1 2 3 Press or to select On OK Emphasize the Outline of an Image Sharpness Cop...

Page 56: ...Card Copy and then press OK N on 1 Off 2 on 1 4 on 1 ID Card Copy 5 Press Start After scanning the document completely proceed to the next step 6 Turn and place the card Place the card with a 1 4 5 mm...

Page 57: ...ss or to select Change Defaults and then press OK Copy Settings Change Defaults Correct Density 4 Press or to select a setting item and then press OK Change Defaults Apply No of Copies 01 Density 0 Or...

Page 58: ...3 10 Copying...

Page 59: ...ter Guide or Print Driver Guide To view how to use each function Print Driver s Help To view how to display the Print Driver Guide or Print Driver s Help see For Macintosh Users P 9 4 Installing the P...

Page 60: ...this machine has the following features The printer driver for this machine enables you to output print data at an optimum speed by dividing the workload using a computer and the printer As well as p...

Page 61: ...increase or decrease the magnification manually select Manual Scaling specify the scaling ratio for Scaling 5 Click OK NOTE Depending on the printer model you are using you may not be able to magnify...

Page 62: ...he type and version of the printer driver 2 sided Printing Two sided printing prints a document on both sides of the paper You can reduce paper consumption by half 1 Click Finishing For instructions o...

Page 63: ...atus Monitor Cancel Device Status Copy Job Status Print Job Status 3 Press or to select a job to be checked or canceled and then press OK Print Job Status 09 42AM Printing 09 43AM Waiting The detailed...

Page 64: ...4 6 Printing from a Computer...

Page 65: ...he documents scanned by the machine can be stored in a computer If you are a Macintosh user see the Scanner Driver Guide To view how to display the Scanner Driver Guide see For Macintosh Users P 9 4 B...

Page 66: ...lt as follows Scan Mode Resolution File Type PDF Settings Color Scan Color 300 dpi PDF Searchable High B W Scan Black and White 300 dpi TIFF Custom 1 Color 300 dpi JPEG Exif Custom 2 Color 300 dpi PDF...

Page 67: ...3 Using the Scan Functions Note To change the scanner settings You can change the settings for the location to save the file format or the resolution from a computer e Manual Scan Using the MF Toolbo...

Page 68: ...5 4 Using the Scan Functions...

Page 69: ...cing Toner Cartridges 6 6 About the Supplied Toner Cartridge 6 6 About Replacement Toner Cartridge 6 6 Handling Toner Cartridge 6 6 Using the Toner Saver Mode 6 7 Before Replacing the Toner Cartridge...

Page 70: ...ior Clean the machine s print area periodically to prevent toner powder and paper dust from accumulating inside 1 Turn OFF the power switch and disconnect the power cord 2 Hold the operation panel 3 L...

Page 71: ...aning the Fixing Unit In the following cases the fixing unit may be dirty Clean the fixing unit When black streaks appear on the printed paper When a toner cartridge is replaced Keys to be used for th...

Page 72: ...r inside the feeder may be dirty Clean the feeder scanning area and roller 1 Turn OFF the power switch and disconnect the power cord 2 Open the feeder cover 3 Clean the rollers A inside the feeder wit...

Page 73: ...e cloth too much as this may tear the document or damage the machine Precautions when closing the feeder Be careful not to get your fingers caught Do not touch the fixing unit A Touching the fixing un...

Page 74: ...ge 128 Starter Average yield 1 1 000 sheets 1 The average yield is on the basis of ISO IEC 19752 2 when printing A4 size paper with the default print density setting 2 ISO IEC 19752 is the global stan...

Page 75: ...e performance Canon is not responsible for any malfunction accident or damage caused by the use of counterfeit toner cartridge For more information see http www canon com counterfeit Using the Toner S...

Page 76: ...ng the Toner Cartridge P 6 9 If the toner almost runs out follow the procedure below before replacing the toner cartridge You may print for some time until the toner is completely run out 1 Hold the o...

Page 77: ...sure that the toner cartridge is properly set in the machine Do not try to forcefully close the toner cover as this may damage the machine 9 Lower the scanning platform Replacing the Toner Cartridge B...

Page 78: ...ridge five or six times to evenly distribute the toner 8 Place the toner cartridge on a flat surface lift the tab and gently pull the sealing tape completely out The full length of the sealing tape is...

Page 79: ...or upside down Do not touch the toner cartridge memory A or the electrical contacts B This may result in damage to the cartridge A B Do not open the drum protective shutter A Print quality may deteri...

Page 80: ...protective bag for the toner cartridge You will need them when you remove the toner cartridge for machine maintenance or other purposes Do not touch the high voltage contacts A This may result in dama...

Page 81: ...Canada through donations to the World Wildlife Fund Canada and The Nature Conservancy of Canada Since its inception The Canon Cartridge Recycling Program has collected huge amount of cartridges that...

Page 82: ...nt exceeds the above limits please call 1 800 OK Canon for special shipping information Please Note Do not send defective cartridges for replacement Defective cartridges under warranty should be excha...

Page 83: ...ion box can accommodate eight individual cartridge boxes Place your eight individually packaged boxes of empty cartridges into the Canon collection box Seal the box Apply the Canon Canada Inc Canada P...

Page 84: ...1 3 2 How to remove the cables and cord USB cable 1 Remove it from the machine Power cord 2 Unplug the power plug from the AC power outlet 3 Remove it from the machine Whether the cable is connected...

Page 85: ...overs or trays open Make sure that the scanning platform and paper cassette are closed before carrying the machine CAUTION Set the machine down slowly and carefully Be careful not to hurt your hands o...

Page 86: ...6 18 Maintenance...

Page 87: ...or on or blinking 7 9 Does a message appear on the display 7 10 If You Cannot Solve a Problem 7 10 If a Power Failure Occurs 7 11 If You Cannot Solve a Problem 7 12 Customer Support U S A 7 12 Custome...

Page 88: ...not touch the transfer roller A Touching the transfer roller A may damage the machine A NOTE Do not force the jammed document or paper out of the machine Contact your local authorized Canon dealer or...

Page 89: ...med documents 1 Remove any document loaded in the feeder 2 Open the feeder cover 3 Lift the lock release lever A A 4 Remove any jammed document by pulling it gently 5 Hold the green grip A and then op...

Page 90: ...nsure that the feeder is completely closed Do not try to forcefully lift the scanning platform as this may damage the machine If you set thick documents such as a book the feeder may not be completely...

Page 91: ...ft the paper exit guide and then firmly close it Ensure that each end of the paper exit guide is closed 1 2 10 Remove any jammed paper by pulling it gently 1 Gently pull any jammed paper downward from...

Page 92: ...cover 19 Insert the toner cartridge Fit the protrusions A on each side of the toner cartridge into the guides located on each side of the machine and then slide the toner cartridge into the machine un...

Page 93: ...wing 001 Cause A document may be jammed Action Remove the jammed document 037 Cause 1 The machine s memory is full Action 1 Print send or delete any documents stored in the memory Action 2 For a copy...

Page 94: ...e and then press OK However images may be printed improperly for example part of images may not be printed Change the Paper Settings menu according to the size of the loaded paper Cancel the job see S...

Page 95: ...the operation panel to exit the Sleep mode If there is no problem Are the settings proper If the machine emits the entry error tone and does not start operating when you press Start your combination o...

Page 96: ...o locate the appropriate corrective action Display Message P 7 7 Print the transmission management report to see if any errors are listed e Manual Basic Operation Printing a List Printing a Communicat...

Page 97: ...OTE Charging the built in battery It takes approximately 24 hours to fully charge the built in battery after the machine is turned ON If the built in battery has not been charged fully charged documen...

Page 98: ...holidays for products still under warranty 1 800 OK CANON For the location of the authorized service facility nearest you visit http www canon ca or 1 800 OK CANON If the problem cannot be corrected...

Page 99: ...Change the Special Mode V settings from the operation panel e Manual Maintenance Special Mode The level of improvement according to the setting option is as following Off Mode 1 Mode 2 Mode 3 low hig...

Page 100: ...on is as following Off Mode 1 Mode 2 Mode 3 low high Change of paper type or environment may reduce the curl or wrinkle problem even without changing the setting This setting is available when the Pap...

Page 101: ...Damp paper is used Solution Replace the paper with new paper in an unopened package Paper Requirements P 2 6 Cause 3 The drum in the toner cartridge is deteriorated Solution Replace the toner cartrid...

Page 102: ...e Cause 1 Depending on the paper type or the operating environment vertical streaks may appear on the printed paper Solution 1 Replace the paper with new paper in an unopened package Paper Requirement...

Page 103: ...can be used with this printer Paper Requirements P 2 6 Cause 2 Depending on the paper type especially for heavy paper or the operating environment especially in dry environments smudge marks of spatt...

Page 104: ...scanned Solution Change the Special Print Mode setting to Special Settings 1 from the print driver e Manual Maintenance Special Mode When Special Settings 1 is selected printing density is lower than...

Page 105: ...Registering Setting theVarious Functions You can set or change machine functions from the setting menu according to your purpose Setting Menu List 8 2 Printing a User Data List 8 2 Contents of the Set...

Page 106: ...erformed When Apply appears in the screen you need to select Apply and press OK after specifying the setting Returns to the previous hierarchy Cancels the setting and returns to the initial screen Men...

Page 107: ...1 Normal Fast 1 to 2 to 5 seconds Message Display Time Slow Scrolling Speed CD ROM P 6 7 Menu 1 2 How to display Press Menu The setting menu is displayed Preferences Paper Settings How to display Pres...

Page 108: ...razil BR Mexico MX Other Preferences Timer Settings Copy Settings Initialize Menu Continues from the previous page CD ROM CD ROM CD ROM USB Device On Off Off On Update Firmware CD ROM USB Device On Of...

Page 109: ...in Specifications 9 2 Machine Specifications 9 2 Copy Specifications 9 2 Printer Specification 9 2 Scanner Specifications 9 3 For Macintosh Users 9 4 Displaying Driver Guides PDF Files 9 4 Displaying...

Page 110: ...8 1 0 64 1 0 50 1 0 25 Zoom 0 25 to 4 00 1 increments Copy Speed Letter Plain Direct 26 cpm Successive Copying Capacity Maximum 99 copies First Copy Time Letter Platen glass 8 7 seconds or less Feeder...

Page 111: ...ation resolution 9600 dpi x 9600 dpi Scanning Speed Letter 300 x 300 dpi Platen glass Grayscale 3 seconds sheet Color 15 seconds sheet Feeder Grayscale 3 seconds sheet Color 13 seconds sheet Host Inte...

Page 112: ...e print server environment Watermark printing PageComposer Combining and printing multiple files Changing the halftone Adjusting the gamma value For information on the features that are available on t...

Page 113: ...7 LCD Standby Mode 1 6 Document feeder tray 1 2 Document guides 1 2 Documents Clearing Jams 7 2 Placing 2 4 Requirements 2 2 Scanning Range 2 3 Documents Requirements 2 2 E Error Code 7 7 F Feeder 1...

Page 114: ...r cover 1 3 Registering Setting the Various Functions 8 1 S Scan Functions 5 1 Scan Mode 1 6 Scanning area 1 2 Scanning Range 2 3 Selecting Print Side 2 16 Sharpness Copy 3 7 Sleep Timer 1 10 T Text I...

Page 115: ......

Page 116: ...n Plaza Lake Success NY 11042 U S A CANON EUROPA N V Bovenkerkerweg 59 61 1185 XB Amstelveen The Netherlands CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 10000...

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