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i960
i965

SERVICE MANUAL

Revision 0

QY8-1392-000

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Summary of Contents for i960 Series

Page 1: ...i960 i965 SERVICE MANUAL Revision 0 QY8 1392 000 ...

Page 2: ...Canon will release technical information when necessary When substantial changes are made to the contents of the manual Canon will issue a revised edition The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used Trademarks Product and brand names appearing in this manual are registered trademarks or trademarks of the respective...

Page 3: ...bleshooting of the i860 and i865 Part 2 Technical Reference New technology and technical information such as FAQ s Frequently Asked Questions of the i860 and i865 Part 3 Appendix Block diagrams and pin layouts of the i860 and i865 Reference This manual does not provide sufficient information of disassembly and reassembly procedures Refer to the graphics in the separate Parts Catalog ...

Page 4: ...Replacement and Disassembling Reassembling 1 9 3 2 Special Notes on Repair Servicing 1 9 3 3 Adjustment Settings 1 Paper feed motor adjustment 2 Gear phase adjustment 3 Grease application 4 Waste ink counter setting 5 User mode 6 Service mode EEPROM initialization EEPROM settings Waste ink counter reset Service test print EEPROM information print 7 Flash ROM upgrade 1 15 3 4 Verification Items 1 S...

Page 5: ...Part 1 MAINTENANCE ...

Page 6: ...nt head alignment At print head replacement At logic board ass y replacement To ensure accurate dot placement Computer settings via the printer driver 3 min Paper feed motor position adjustment 3 At paper feed motor unit replacement To adjust the belt tension Position the paper feed motor so that the belt is stretched tight None 2 min Grease application At carriage unit replacement At paper guide ...

Page 7: ...tions Printer buttons Computer settings via the printer driver 30 sec to 1 min Print head deep cleaning When print quality is not satisfying and not improved by print head cleaning To improve nozzle conditions Computer settings via the printer driver 1 to 1 5 min Ink tank replacement When an ink tank becomes empty No ink error 2 min Paper feed roller cleaning When paper does not feed properly To c...

Page 8: ...comes first i 15 000 pages of printing ii 5 years of use 5 Paper feed cassette PFC 10 option The value i or ii whichever comes first i 30 000 pages of printing ii 5 years of use 1 4 Special Tools Name Tool No Purpose Remarks MOLYKOTE PG641 CK 0562 000 To be applied to the lift cam base gear and the sliding portion of the lift cam shaft In common with conventional models FLOIL KG 107A QY9 0057 000 ...

Page 9: ...01 or it is not properly installed EEPROM data of the print head is faulty 1403 1405 Install the print head properly and close the front cover Or with the print head installed turn the printer off and on No CD R tray feeder during CD R printing 1850 1855 Set the CD R tray and tray feeder properly and press the Resume Cancel button 6 times 1 Presence of the CD R tray feeder during paper printing 18...

Page 10: ...ment of listed parts which are likely to be faulty 2 times Carriage error 5100 Carriage unit QM2 0729 Timing slit strip film QA4 1053 Logic board ass y QM2 0786 QM2 0812 1 Carriage motor QK1 0175 3 times Paper feed error 6000 Timing sensor unit QM2 0596 Timing slit disk film QC1 2511 Feed roller ass y QF4 01735 Platen unit QM2 0310 QM2 0311 Logic board ass y QM2 0786 QM2 0812 1 Paper feed motor un...

Page 11: ...ection of no remaining of raw ink The status is displayed on the monitor of the computer connected to the printer Print head temperature rise warning If the print head temperature is high when the front cover is opened the warning is displayed 1 When the print head temperature falls the warning is released Protection of excess rise of the print head temperature If the print head temperature exceed...

Page 12: ...printouts Replace the ink tank or print head 2 Color hue is incorrect Replace the ink tank or print head 2 or correct the media sensor Printing is incorrect Replace the logic board ass y 1 No ejection of black ink Replace the ink tank or print head 2 Unsatisfactory print quality Graphic or text is enlarged on printouts When enlarged in the carriage movement direction clean grease or oil off the ti...

Page 13: ...rint head alignment in the user mode EEPROM information print Service test print Printing via parallel or USB connection Direct printing from a digital camera Bottom case unit QM2 0727 Ink absorber QC1 2232 2233 2234 2235 2236 After replacement 1 Reset the waste ink counter See 3 3 Adjustment Settings 6 Service mode Service test print Sheet feeder unit QM2 0589 After replacement 1 Correct the medi...

Page 14: ... on Repair Servicing 1 Flexible cable and harness wiring connection for details Do not drop the ferrite core which may cause damage Protect electrical parts from damage due to static electricity Before removing a unit after removing the power cord allow the printer to sit for approx 1 minute for capacitor discharging to protect the logic board ass y from damages Do not touch the timing slit strip ...

Page 15: ...1 10 3 Grease application 2 1 Rear side 20 21 7 to 17 4 5 6 23 16 17 15 13 14 12 11 10 9 7 8 4 5 6 20 22 3 ...

Page 16: ...ooth 3 locations smaller gear tooth 2 locations MOLYKOTE PG641 1 drop x 5 locations Lift transmission gear QC1 2295 11 Larger gear tooth 5 locations smaller gear tooth 2 locations MOLYKOTE PG641 1 drop x 7 locations Lift transmission gear QC1 2296 12 Gear tooth all teeth MOLYKOTE PG641 2 drops 13 Bushing sliding portion MOLYKOTE PG641 1 drop Lift shaft gear 14 Gear tooth 2 locations MOLYKOTE PG641...

Page 17: ... check pattern printing See Standalone printer operation below Also available from the printer driver s Maintenance tab Print head alignment Perform from the printer driver utility In Custom Settings of the printer driver s Maintenance tab manual print head alignment by selecting the optimum values as with the conventional models can be performed Print head replacement The print head is replaceabl...

Page 18: ...hts in green to indicate that a function is selectable 2 While holding the Power button release the Resume Cancel button Do not release the Power button 3 While holding the Power button press the Resume Cancel button 2 times and then release the Power and Resume Cancel buttons Each time the Resume Cancel button is pressed the LED lights alternately in orange and green starting with orange 4 When t...

Page 19: ...ot used in servicing In this mode the set reference paper will be fed and may be damaged Please be careful not to select this mode 2 times Green Reference white PET paper correction value operation 1 3 times Orange Reference plain paper correction value operation 2 4 times or more Return to the menu selection Note After each correction value operation the mode returns to the service mode menu sele...

Page 20: ...Check 5 CD R automatic print head alignment sensor correction The results shall be OK Check 6 media sensor correction Nothing shall be printed to indicate that the correction has been implemented If not implemented MEDIA SENSOR NO CALIBRATE is printed Destination model name ROM Version Ink absorber waste ink amount Number of times the print head is installed Initial print date after installation D...

Page 21: ...int sample Check 1 Nozzle check pattern Check 3 Straight lines Check 4 Halftone Check 2 Top of form accuracy Check 6 Media sensor correction implemented or not Check 5 CD R automatic print head alignment sensor correction ...

Page 22: ...d 8 Last printing date 9 Last purging time 10 Purging count manual deep 5 day timer dot count head replacement tank replacement 11 Print head installation and removal count 12 Ink tank installation and removal count C PC BK Y PM M 13 Power on count hard soft 14 Wiping count 15 Camera direct print port connection and removal count 16 No of the largest printing intermission days 17 Number of print p...

Page 23: ...Part 2 TECHNICAL REFERENCE ...

Page 24: ...ime sec On arrival of the printer all colors First cleaning after shipment 2 90 60 Dot count cleaning all colors When the specified number of dots are printed after the previous cleaning Timer cleaning 1 all colors If 120 to 480 hours have elapsed since the previous cleaning till the start of the next printing 0 95 30 Timer cleaning 2 all colors If 480 hours or more have elapsed since the previous...

Page 25: ...sses bidirectional 6 colors Print quality Draft High Resolution HxV dpi 2400 1200 4800 2400 Glossy Paper Print control Ink 4 passes bidirectional 6 colors 8 passes bidirectional 6 colors Print quality Custom Fast Standard High Resolution HxV dpi 2400 1200 2400 1200 2400 2400 High Resolution Paper Print control Ink 4 passes bidirectional 6 colors 4passes unidirectional 6 colors 8 passes bidirection...

Page 26: ...ses bidirectional 6 colors Print quality High Resolution HxV dpi 4800 2400 Photo Paper Plus Glossy Print control Ink 8 passes bidirectional 6 colors Print quality Standard High Resolution HxV dpi 2400 1200 2400 2400 Matte Photo Paper Print control Ink 4 passes unidirectional 6 colors 8 passes bidirectional 6 colors Print quality Draft High Resolution HxV dpi 2400 1200 4800 2400 Glossy Paper Print ...

Page 27: ... Photo Paper Pro Card 1 2 3 4 A4 LTR Print control Ink 8 passes bidirectional 6 colors Print quality High Resolution HxV dpi 4800 2400 Photo Paper Plus Glossy A4 LTR Print control Ink 8 passes bidirectional 6 colors Ink 6 colors BCI 6BK Y M C PM PC 3 2 Resolution 1 Color printing All mode 6BK Y M C 2 Gray scale printing Paper type s different from those for color printing is only listed High speed...

Page 28: ...act of the paper to the print head when using the auto duplex printing unit Plain paper Duplex printing using the auto duplex printing unit Printing of a heavy duty pattern Immediately after printing paper ripples form contacting the print head Increase the space between the paper and the print head to prevent the paper from contacting the print head Reduce the print density Printout is smeared Li...

Page 29: ...Part 3 APPENDIX ...

Page 30: ...3 1 1 BLOCK DIAGRAM ...

Page 31: ...l Out 13 BG Transmission clock clutch signal Out 14 DATALC Data LC Out 15 HEEP_CS Head EEPROM chip select signal Out 16 TSOCLC Status output C LC Out 17 HECX Head enable C Out 18 DATAC Data C Out 19 HELCX Head enable LC Out 20 HEKX Head enable BK Out JCR2 Print head 2 3 Carriage Unit No Signal name Function Input Output 1 to 6 GND GND 7 DATALM Data LM Out 8 TSOKY Status output BK Y Out 9 DATAY Dat...

Page 32: ... Signal name Function Input Output 1 GND DSC DIRECT GND 2 D DSC DIRECT USB D signal Bus 3 D DSC DIRECT USB D signal Bus 4 PWR DSC DIRECT VBUS power Out 5 LED_POW Operation panel Power LED drive signal Out 6 LED_RES Operation panel Resume LED drive signal Out 7 RESUME_SW Operation panel Resume SW In 8 POW_SW Operation panel Power SW In 9 GND Operation panel GND 10 3 3V Operation panel power supply ...

Page 33: ... signal In J757 Media Sensor Sheet Feeder Unit No Signal name Function Input Output 1 2 MS_PWM Media sensor PWM signal Out 3 GND GND 4 SNS_MEDIA1 Media sensor 1 signal In 5 SNS_MEDIA2 Media sensor 2 signal In 6 GND GND 7 SNS_PHTDK_UD Photo paper cassette sensor signal In JLFENC2 Paper Feed Motor Timing Sensor Unit No Signal name Function Input Output 1 LF_L LF motor Out 2 LF_LN LF motor Out 3 GND ...

Page 34: ...on Input Output 1 GND GND 2 CDR_TRY_SW CD R tray guide sensor signal In 1 CD R printing supporting model i965 only J755 Paper Feed Cassette Option No Signal name Function Input Output 1 GND Paper feed cassette GND 2 27V_AP Paper feed cassette motor drive power supply 27_AP Out 3 VM_CONT Paper feed cassette motor drive power supply control signal Out 4 SNS_U_TURN_UNIT Paper feed cassette sensor sig...

Page 35: ... VDD Head logic drive power supply 3 3V Out 25 VSS Logic GND 26 VSS A Logic GND 27 VDD A Head logic drive power supply 3 3V Out 28 HEMX Head enable M Out 29 HELMX Head enable LM Out 30 HEYX Head enable Y Out 31 to 33 VH Head drive power 16V Out 34 VDD Head logic drive power supply 3 3V Out 35 DHE Head enable dummy nozzle Out 36 VSS Logic GND 37 TSOCLC Status output C LC Out 38 TSOLMM Status output...

Page 36: ...ut voltage Frequency Power consumption Standby Power off AC 100 to 120V 50 60Hz Approx 24W Approx 2W Approx 1W AC 220 to 240V 50 60Hz Approx 24W Approx 2W Approx 1W External dimensions Printer alone With the paper rest and output tray retracted Approx 420 W x 311 D x 185 H mm With the paper rest and output tray pulled out Approx 420 W x 571 D x 316 H mm Printer with the optional units auto duplex ...

Page 37: ...ents During operation Temperature 5 to 35C 41 to 95F Humidity 10 to 90 RH no condensation Non operation Temperature 0 to 40C 32 to 104F Humidity 5 to 95 RH no condensation External dimensions Approx 324 W x 147 D x 110 H mm Weight Approx 0 82kg Lot number location On the bottom surface closer to the side attached to the printer visible when the unit is removed from the printer Paper feed cassette ...

Page 38: ...PRINTED IN JAPAN IMPRIME AU JAPON CANON INC ...

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