Canon GX5000 Series Online Manual Download Page 336

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USB Connection Problems

If the printer connected to the computer via USB is not recognized, check the following items.

USB Connection Not Recognized

The following problems may occur even though the USB connection is recognized.

• Printing (scanning) is slow.
• Hi-Speed USB connection does not work.
• A message such as "

This device can perform faster

" appears. (Windows)

If the above is the case, check the following.

USB Connection Does Not Work Properly

Note

• If your system environment does not support Hi-Speed USB, the printer operates at the slower speed

of Full-Speed or Low-Speed. In this case, the printer works properly but printing (scanning) speed may
slow down due to the communication speed.

USB Connection Not Recognized

Check1

Check that printer is turned on.

Check2

Unplug the USB cable from the printer and the computer, and then connect it

again.

As the illustration below, the USB port is at the back of the printer.

Important

• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the

instruction manual supplied with the USB cable.

Check3

Check that

Enable bidirectional support

is selected in

Ports

sheet of

Printer properties

dialog box. (Windows)

336

Summary of Contents for GX5000 Series

Page 1: ...GX5000 series Online Manual English ...

Page 2: ...erprise 54 Wi Fi Connection Assistant Windows 58 Wi Fi Connection Assistant 59 Starting Up Wi Fi Connection Assistant 60 Diagnosing and Repairing Network Settings 61 Performing Changing Network Settings 62 Canon Wi Fi Connection Assistant Screen 63 Performing Network Settings 67 Performing Changing Wired LAN Connection Ethernet Cable Settings 68 Performing Changing Wi Fi Settings 71 Assigning Prin...

Page 3: ...ning Paper Feed Rollers 116 Cleaning Inside the Printer Bottom Plate Cleaning 118 Replacing Maintenance Cartridge 121 Checking Maintenance Cartridge Status on LCD 125 Overview 126 Safety 127 Safety Precautions 128 Regulatory Information 131 WEEE 133 Handling Precautions 146 Legal Restrictions on Printing 147 Printer Handling Precautions 148 Transporting Your Printer 149 When Repairing Lending or D...

Page 4: ...rofile 173 Managing the Printer Power 175 Changing the Printer Operation Mode 177 Changing Settings from Operation Panel 179 Changing Settings from Operation Panel 180 Setting Items on Operation Panel 181 Print settings 182 LAN settings 183 Other dev settings 187 Language selection 189 Firmware update 190 Admin pwd settings 191 Reset setting 193 Feed settings 194 Ink level monitor 195 ECO settings...

Page 5: ...aled Printing 228 Page Layout Printing 230 Duplex Printing 232 Setting Up Envelope Printing 235 Printing on Postcards 237 Overview of the Printer Driver 239 Canon IJ Printer Driver 240 Opening Printer Driver s Setup Screen 241 Canon IJ Status Monitor 242 Instructions for Use Printer Driver 244 Printer Driver Description 246 Quick Setup Tab Description 247 Main Tab Description 253 Page Setup Tab De...

Page 6: ... Cannot Print Scan from Smartphone Tablet 312 Printing Problems 316 Printer Does Not Print 317 Printer Does Not Pick Up or Feed the Paper No Paper Error 320 Printout Copy Results Are Unsatisfactory 323 Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks 326 Printed in Black and White 328 Lines Are Misaligned Distorted 329 Paper Is Smudged Printed Surface Is Scratched Ink Bl...

Page 7: ...per Is Jammed 354 Removing Jammed Paper inside Printer 358 Removing Jammed Paper from Rear Side 362 1000 368 1003 369 1070 370 1200 371 1401 372 1496 373 1723 374 1724 375 1725 376 1726 377 1727 378 Shipping Tape etc Are Still Attached 1890 379 2110 380 2113 382 2114 384 2200 386 3252 387 4103 388 5100 389 5200 390 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...es Bluetooth is a trademark of Bluetooth SIG Inc U S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark ...

Page 12: ...ity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configur...

Page 13: ...nt infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed 4 Redistribution You may reproduce and distribute copies of the Work or Derivative Works thereof in 4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipient...

Page 14: ...lity to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for ...

Page 15: ...Y OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broa...

Page 16: ...ior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...s list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without spe...

Page 28: ...ut limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIN...

Page 29: ...llowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWAR...

Page 30: ...ng information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diag...

Page 31: ... XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length ...

Page 32: ...sable 3 3 Wireless Direct Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WP...

Page 33: ...ress Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 11 Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix len...

Page 34: ...ct Device name for wireless direct 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP...

Page 35: ... finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx 5 21 Cert Fin gerprt SHA 256 Certificate finger print SHA 256 xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx XX represents alphanumeric characters 35 ...

Page 36: ...Timeout setting WSD 15 minutes Enab disab Bonjour Enable Service name Canon GX5000 series LPR setting Enable RAW protocol Enable LLMNR Enable DRX setting Wi Fi Enable DRX setting Wired LAN Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net SSID DIRECT abXX GX5000series 1 P...

Page 37: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 37 ...

Page 38: ...connect the printer to the Wireless Direct Restrictions Some printers support IEEE802 1X EAP WPA WPA2 Enterprise If you enable Wireless Direct while IEEE802 1X EAP WPA WPA2 Enterprise is enabled IEEE802 1X EAP WPA WPA2 Enterprise is disabled When IEEE802 1X EAP WPA WPA2 Enterprise is enabled enable Administrator mode so that the Wireless Direct settings cannot be changed Enable Wireless Direct for...

Page 39: ...he Wi Fi function refer to the instruction manual for your smartphone tablet computer 2 Select DIRECT XXXX GX5000series X represents alphanumeric characters from list 2 on your smartphone tablet computer Note If DIRECT XXXX GX5000series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct 3 Enter Password on smartp...

Page 40: ... menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6 Select a setting item 6 Press button to switch the desired setting item Change name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on a Wi Fi Direct compatibl...

Page 41: ...nd press OK button Press the Setup button to change the type of characters to enter uppercase lowercase numbers One character can be erased by pressing the Back button 3 Confirm the input contents and press and hold OK button 3 4 Check displayed message select Yes and press the OK button 4 To set automatically 1 Select Auto update and press OK button 1 2 Select Yes and press OK button 2 Note After...

Page 42: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 42 ...

Page 43: ...n check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of Wi Fi Connection Assistant For details on the configuration see the following Performing Changing Wi Fi Settings Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS Refer to S...

Page 44: ... For macOS Refer to Changing the Connection Mode in Setup Guide 44 ...

Page 45: ...If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In th...

Page 46: ... anything is wrong with network connection Select either link below to download Wi Fi Connection Assistant Checking Printer Connection Status Using Wi Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Repairing Network Settings Windows macOS You can dia...

Page 47: ...Restrictions Notices when printing using web service Notice for Web Service Printing 47 ...

Page 48: ...arily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band available for use with the printer includes the channels that are allowed for indoor use only depending on your country or region For details on the 5 GHz network SSID of your wireless router see ...

Page 49: ...ears disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer may not be available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method d...

Page 50: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices Setting Up IEEE802 1X EAP WPA WPA2 Enterprise 50 ...

Page 51: ...cOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the netw...

Page 52: ...n check the following item For Windows Refer to Setup Guide to setup Enable Wi Fi Windows or wired LAN on the printer s operation panel and then configure the settings in the Network Settings screen of Wi Fi Connection Assistant For details on the configuration see the following Performing Changing Wi Fi Settings Performing Changing Wired LAN Connection Ethernet Cable Settings For macOS Refer to S...

Page 53: ... For macOS Refer to Changing the Connection Mode in Setup Guide 53 ...

Page 54: ... switch access point Authenticator refer to the respective instruction manuals 3 Configure Remote UI 3 Remote UI is used to configure printer security settings See below for an overview of Remote UI Configuration Changes Display Printer Status Using Web Browser This web page will guide you through the configuration using Wireless Direct Refer to the following to connect via Wireless Direct Connect...

Page 55: ...ll be used for client authentication Normally select Verify authentication server certificates EAP TLS You must have a client authentication certificate registered Normally select Verify authentication server certificates EAP TTLS Select MSCHAPv2 or PAP as the authentication protocol Set the user name and password that will be used for client authentication 8 Save your settings 8 Select OK to save...

Page 56: ...r a wired LAN connect the LAN cable to the IEEE802 1X EAP switch If You Cannot Connect If you are unable to connect to the IEEE802 1X EAP switch Authenticator or access point please redo the settings from step 3 above Important Wireless Direct is disabled when you connect to an IEEE802 1X EAP access point When using the Remote UI enable Wireless Direct from the operation panel settings and connect...

Page 57: ...4 If you see a message other than the above follow the instructions 4 57 ...

Page 58: ...Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 58 ...

Page 59: ...n Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving security we rec...

Page 60: ...lect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network Setup on the displayed s...

Page 61: ...Follow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be d...

Page 62: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 62 ...

Page 63: ...nter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searching Specific P...

Page 64: ...tup Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If ...

Page 65: ...he pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its ...

Page 66: ... printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E Disp...

Page 67: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 67 ...

Page 68: ... printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings menu...

Page 69: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 70: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 71: ...ct Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To perfo...

Page 72: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 73: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 74: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 75: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 75 ...

Page 76: ...lect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The Detail...

Page 77: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 77 ...

Page 78: ...series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 serie...

Page 79: ... TR9530 series TS3300 series E3300 series 79 ...

Page 80: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 80 ...

Page 81: ...Loading Paper Paper Sources Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 81 ...

Page 82: ...A5 Letter sized or Executive plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper i...

Page 83: ... If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten ...

Page 84: ... sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 3 Slide right paper guide C to open both paper guides 3 4 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 4 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD 84 ...

Page 85: ...landscape orientation E can cause paper jams 5 Slide right paper guide to align with both sides of paper stack 5 Do not slide the paper guides too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark F 85 ...

Page 86: ... of the loaded paper on the rear tray then press the 7 OK button Note The asterisk on the LCD indicates the current setting 8 Use the button to select the type of the loaded paper on the rear tray then press the 8 OK button 9 Pull out a paper output tray G 9 86 ...

Page 87: ...vent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct...

Page 88: ... paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 2 Pull out the cassette A from the printer 2 3 Slide paper guides B in front and C on right to open guides 3 4 Load paper stack in por...

Page 89: ...ation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 89 ...

Page 90: ...ks into place 6 Slide right paper guide to align it with paper stack 6 Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 90 ...

Page 91: ...er until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 8 9 Use the button to select the size of the loaded paper in the cassette then press the 9 OK button 91 ...

Page 92: ...r has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 92 ...

Page 93: ...d adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the le...

Page 94: ... the envelope and load the envelope in portrait orientation with the address side facing up After loading envelopes on the rear tray the paper information registration screen for the rear tray appears on the LCD 5 Slide right paper guide to align with both sides of envelopes 5 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 94 ...

Page 95: ...e load limit mark D 6 Press the OK button 6 7 Use button to select size of loaded envelopes on rear tray and press OK button 7 Note The asterisk on the LCD indicates the current setting 8 Use button to select Envelope and press OK button 8 95 ...

Page 96: ...or the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 96 ...

Page 97: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 97 ...

Page 98: ...mit line A refill the ink tank Note If print results become faint or streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as i...

Page 99: ...an cause trouble with the printer 3 Open the ink tank cover C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black 4 Open the tank cap H 4 Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 99 ...

Page 100: ...et J slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle Make sure to refill the ink tank with ink up to the upper li...

Page 101: ... tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle completely and store the ink bottle upright 8 Close the tank cap of the ink tank 8 Make sure the tank cap is completely inserted 9 Close the ink tank cover completely 9 10 Close the top cover 10 To close the top cover hold it up once then take it down gently 101 ...

Page 102: ...nks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink ...

Page 103: ... Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 103 ...

Page 104: ...Note If a remaining ink error occurs the error message appears on the LCD When Error Occurred To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in the ink tank when the printer indicates to refill the ink tank The estimated page yields of the ink bottle do not include this amount Ink flows from the ink tanks to the inside of the printer...

Page 105: ...g function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If the displayed message indicates that the maintenance cartridge is nearly full promptly obtain a new...

Page 106: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 106 ...

Page 107: ... result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern...

Page 108: ...nk flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer How to Perform Ink Flush From the computer Ink Flush If the symptom still pe...

Page 109: ...Adjusting Print Head Position 109 ...

Page 110: ...tter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the cassette 2 Loading Plain Paper in Cassette 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button 4 The nozzle check pattern will be printed Do not perform any othe...

Page 111: ...tal streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 111 ...

Page 112: ...f free space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the print head Do not perform any other operations unti...

Page 113: ...ee space in the maintenance cartridge a message is displayed and the cleaning cannot be performed 1 Check that printer is turned on 1 2 Press the Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the...

Page 114: ...oading Plain Paper in Cassette 3 Press the Setup button use the button to select Maintenance and press the OK 3 button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button 4 The print head alignment sheet is printed and the print head is aligned automatically This takes about 1 to 2 minutes Note If automatic print head alignment fails an error message appe...

Page 115: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 115 ...

Page 116: ...te to use for cleaning and 5 press the OK button The paper feed rollers will rotate as they are cleaned without paper 6 Make sure paper feed rollers have stopped rotating and then load three sheets of A4 or 6 Letter sized plain paper in paper source selected in step 5 Loading Photo Paper Plain Paper in Rear Tray Loading Plain Paper in Cassette 7 Press the OK button 7 The printer starts cleaning Th...

Page 117: ...3 Turn on the power then clean the paper feed rollers again 3 If the problem is not resolved after cleaning contact your nearest Canon service center to request a repair 117 ...

Page 118: ...use a new piece of paper 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4 Load only this sheet of paper on the rear tray with the open side facing you 4 After loading paper on the rear tray the paper information registration screen for the rear tray appears on the LCD Sele...

Page 119: ...ter Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cl...

Page 120: ...120 ...

Page 121: ...s full an error message is displayed and the printer stops working until it is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note When purchasing a new maintenance cartridge order the following cartridge number Maintenance Cartridge MC G01 1 Prepare a new maintenance cartridge 1 Remove the maintenance cartridge and the attached plastic bag from the p...

Page 122: ...or place the removed maintenance cartridge on a desk or something Dirt on the bottom may adhere to it or the ink inside may be scattered Do not turn the removed maintenance cartridge upside down to prevent leakage of ink Put the used one immediately into the plastic bag attached to the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 122 ...

Page 123: ...may adhere to your hands 6 Insert the new maintenance cartridge straight until it stops 6 7 Attach the maintenance cover 7 Align the tab on the back of the maintenance cover with the hole on the printer and close it 8 Secure with the coin screw 8 123 ...

Page 124: ...124 ...

Page 125: ...tion Panel 3 Check the maintenance cartridge status 3 A symbol appears in the area A if there is any information about the used space of the maintenance cartridge The maintenance cartridge is almost full Prepare a new maintenance cartridge The maintenance cartridge is full Replace the maintenance cartridge Replacing Maintenance Cartridge Note The above screen shows estimated used space 125 ...

Page 126: ...Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 126 ...

Page 127: ...Safety Safety Precautions Regulatory Information WEEE 127 ...

Page 128: ...not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage th...

Page 129: ...ompletely and place bottles in standing position If the ink bottles are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp a...

Page 130: ...d the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liqu...

Page 131: ...r relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or mod...

Page 132: ...Users in Australia 5150 5350MHz band is indoor use only In Australia use on channels 120 128 are prohibited in 5GHz Wireless LAN band Users in New Zealand 5150 5250MHz band is indoor use only 132 ...

Page 133: ... or your household waste disposal service or visit www canon europe com sustainability approach Only for European Union and EEA Norway Iceland and Liechtenstein These symbols indicate that this product is not to be disposed of with your household waste according to the WEEE Directive 2012 19 EU the Battery Directive 2006 66 EC and or national legislation implementing those Directives If a chemical...

Page 134: ...lichen Entsorgungsträger eine autorisierte Stelle für die Entsorgung von Elektro und Elektronik Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www canon europe com weee oder www canon europe com battery Union Européenne Norvège Islande et Liechtenstein uniquement Ces symboles indiquent que ce produit ne doit pas être mis au rebut avec les ordures ménagères comme le spécifie...

Page 135: ...an natuurlijke hulpbronnen Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente afvaldienst officiële dienst voor klein chemisch afval of afvalstortplaats of kunt u terecht op www canon europe com weee of www canon europe com battery Sólo para la Unión Europea y el Área Económica Europea Noruega Islandia y Liechtenstein Estos iconos indican que...

Page 136: ...ntribuirà a la utilització efectiva dels recursos naturals Els usuaris tenen dret a retornar les bateries o els acumuladors usats sense cap càrrec El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l import d aquest cost en aquest fullet o en la factura que es lliuri a l usuari final Per a més informació sobre el reciclat...

Page 137: ...ado deste tipo de resíduos pode ter um impacto negativo no ambiente e na saúde humana devido a substâncias potencialmente perigosas que estão associadas com equipamentos do tipo EEE A sua cooperação no tratamento correto deste produto irá contribuir para a utilização mais eficaz dos recursos naturais Para obter mais informações acerca de como reciclar este produto por favor contacte as suas autori...

Page 138: ...ει αρνητικό αντίκτυπο στο περιβάλλον και την υγεία του ανθρώπου λόγω δυνητικά επικίνδυνων ουσιών που γενικά συνδέονται με τον ΗΗΕ Η συνεργασία σας για τη σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων Για περισσότερες πληροφορίες σχετικά με ανακύκλωση αυτού του προϊόντος επικοινωνήστε με το τοπικό γραφείο της πόλης σας την υπηρεσία απορριμμάτων το εγκεκρ...

Page 139: ... ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www canon europe com weee tai www canon europe com battery Endast för Europeiska unionen och EES Norge Island och Liechtenstein De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEE direktivet 2012 19 EU batteridirektivet 2006 66 EG och eller nationell lagst...

Page 140: ...Liechtenstein országaiban Ezek a szimbólumok azt jelzik hogy a termék hulladékkezelése a háztartási hulladéktól különválasztva az elektromos és elektronikus berendezések hulladékairól WEEE szóló 2012 19 EU irányelvnek és az elemekről és akkumulátorokról valamint a hulladék elemekről és akkumulátorokról szóló 2006 66 EK irányelvnek megfelelően és vagy ezen irányelveknek megfelelő helyi előírások sz...

Page 141: ...tronę www canon europe com weee lub www canon europe com battery Platí len pre štáty Európskej únie a EHP Nórsko Island a Lichtenštajnsko Tieto symboly označujú že podľa Smernice o odpade z elektrických a elektronických zariadení OEEZ 2012 19 EÚ Smernice o batériách 2006 66 ES a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Ak je chemi...

Page 142: ...äitlejaga Lisateavet leitate ka Interneti leheküljelt www canon europe com weee või www canon europe com battery Tikai Eiropas Savienībai un EEZ Norvēģijai Islandei un Lihtenšteinai Šie simboli norāda ka atbilstoši ES Direktīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA Direktīvai 2006 66 EK par baterijām un akumulatoriem un akumulatoru atkritumiem ar ko atceļ Direktīvu 91...

Page 143: ...nkimo įmonės Taip pat siūloma apsilankyti interneto svetainėje www canon europe com weee arba www canon europe com battery Samo za Evropsko unijo in EGP Norveška Islandija in Lihtenštajn Ti simboli pomenijo da tega izdelka skladno z Direktivo OEEO 2012 19 EU Direktivo 2006 66 ES in ali nacionalno zakonodajo ki uvaja ti direktivi ne smete odlagati z nesortiranimi gospodinjskimi odpadki Če je pod zg...

Page 144: ...тна служба за битови отпадъци или посетете www canon europe com weee или www canon europe com battery Doar pentru Uniunea Europeană şi EEA Norvegia Islanda şi Liechtenstein Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere în conformitate cu Directiva DEEE 2012 19 UE Directiva referitoare la baterii 2006 66 CE şi sau legile dvs naţionale ce implemente...

Page 145: ...ije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda službe za zbrinjavanje otpada odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www canon europe com weee ili www canon europe com battery Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU Direktivom...

Page 146: ...ling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 146 ...

Page 147: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 148: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 148 ...

Page 149: ...ck the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the...

Page 150: ...uter and from the printer then unplug the power 7 cord from the printer 8 Use adhesive tape to secure all the covers on the printer to keep them from opening during 8 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 9 Attach the protective material to the printer when packing the printer in the box 9 Imp...

Page 151: ...151 ...

Page 152: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 152 ...

Page 153: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 154: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 154 ...

Page 155: ...Main Components Front View Rear View Inside View Operation Panel 155 ...

Page 156: ...Paper in Rear Tray Loading Envelopes in Rear Tray D Paper Guides Align with both sides of the paper stack E Paper Guides Align with right left front sides of the paper stack F Cassette Load A4 B5 A5 Letter sized or Executive plain paper into the cassette and insert it into the printer Loading Paper in the Cassette G Paper Output Tray Printed paper is ejected Pull out it before printing H Operation...

Page 157: ... Rear Cover Detach when removing jammed paper E Transport Unit Open when removing jammed paper F Maintenance Cover Remove when replacing the maintenance cartridge G Maintenance Cartridge Absorbs ink used for cleaning Replacing Maintenance Cartridge Important Do not touch the metal casing Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer This can ca...

Page 158: ... and yellow are on the right If any ink levels are low refill the low tanks Refilling Ink Tanks E Upper Limit Line Indicates the maximum capacity of the ink F Single Dot Indicates the amount of ink required when performing ink flush G Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line H Ink Valve Lever...

Page 159: ...Repairing Your Printer I Print Head Holder The print head is pre installed 159 ...

Page 160: ...utton Finalizes your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters H Back button Returns the LCD to the previous screen I Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode J Wireless connect ...

Page 161: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 161 ...

Page 162: ...s off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 5 minutes To restore the display press any button or perform the print operation 162 ...

Page 163: ...age is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to ...

Page 164: ...ng off the printer be sure to confirm that the ON lamp is off Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default 164 ...

Page 165: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 165 ...

Page 166: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 166 ...

Page 167: ...on appears on the standby screen it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recommend placing the printer...

Page 168: ...Note When Wi Fi wired LAN or both are disabled the icon icon or both are not displayed 168 ...

Page 169: ...P Numeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button to select a character and press the OK button to input it When input of all characters is complete hold down the OK button When a confirmation message appears select Yes and press the OK button T...

Page 170: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 170 ...

Page 171: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 171 ...

Page 172: ...he image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 172 ...

Page 173: ...Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save 3 The Save Commonly Used Settings dialog box opens 4 Save the settings 4 Enter a name for the print settings to register in the Name field If necessary click Options set the item...

Page 174: ...tings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile 2 Click Delete When the confirmation message appears click ...

Page 175: ...a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most ...

Page 176: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 176 ...

Page 177: ...computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configure settings 3 If necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified ...

Page 178: ...necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 178 ...

Page 179: ...el Setting Items on Operation Panel Print settings LAN settings Other dev settings Language selection Firmware update Admin pwd settings Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information Checking the Total Number of Uses of Printer 179 ...

Page 180: ...Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button 4 The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 5 6 Select a setting to specify and then press the OK button 6 For more on setting...

Page 181: ...tems Items for Printer Other dev settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings Items for Maintenance Management LAN settings Firmware update Admin pwd settings Reset setting Ink level monitor System information Checking the Total Number of Uses of Printer 181 ...

Page 182: ...ft right margins are not aligned You can adjust the left right margins in increments of 0 004 in 0 1 mm between 0 12 in 3 mm and 0 12 in 3 mm centered on the horizontal center of the paper Important When using A4 Letter sized paper the amount of adjustment that can be made is limited You cannot make adjustments greater than this limit Plain paper target Select Text only or Text and photos for plai...

Page 183: ...e on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup Selec...

Page 184: ...Manual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You can print out the network settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network se...

Page 185: ...e allows you to receive the WSD printing data faster Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab disab Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already...

Page 186: ...educed by discontinuous reception Note Depending on the router used discontinuous reception may not be activated even though Enable is selected Discontinuous reception is enabled only while the printer is on standby The LCD is in the screen saver mode IPsec settings Selecting Enable allows you to specify the IPsec settings IEEE802 1X EAP Setting item when you use IEEE802 1X EAP WPA WPA2 Enterprise...

Page 187: ...ight saving time summer time Time zone Specifies the time zone according to a country or region you live in Specifying the time zone to the printer allows you to display the correct time an e mail was sent from the main unit on your mail software Sound control Selects the volume Keypad volume Selects the beep volume when pressing the buttons on the operation panel Alarm volume Selects the alarm vo...

Page 188: ...t quality Specifies print quality when printing on plain paper Scrn lock settings Lock the screen to prevent the panel operation by someone other than the administrator Job history Print job history Prints the print job history Restrict job history This is the menu for the developer 188 ...

Page 189: ...or password may be required to change the settings Japanese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Indonesian Vietnamese 189 ...

Page 190: ...current firmware version Update notification You can set the printer to display the firmware update information on the LCD when the firmware update is available When Idle Power off is selected the printer informs you of the update during idle and the update information also appears when you press the ON button Auto update setting Select ON to automatically update the firmware to the latest version...

Page 191: ...ord is not set proceed to step 7 6 Select Change admin pwd and then press the OK button 6 When you do not set the administrator password select Remove admin pwd Select Yes in the displayed screen 7 Select the effective range of the administrator password 7 Remote UI and tools To change the setting using the remote UI or a certain software the administrator password needs to be entered LCD RMT UI t...

Page 192: ...9 Press the OK button 9 10 Enter the administrator password again 10 The administrator password is available 192 ...

Page 193: ...ings such as the paper size or media type back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current position of the print head The cumula...

Page 194: ...the media type you load on the rear tray and in the cassette Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save paper info If printing starts with the settings that do not match an error message is displayed on the LCD Check paper on load If you select ON the printer detects the paper replacement When the pa...

Page 195: ...Yes you can reset the remaining ink count of all the ink tanks at once If you select No you can specify the ink color and reset the remaining ink count in any ink tank Important After refilling the ink to the upper limit line of the ink tank reset the remaining ink count If the remaining ink count is reset when the ink tank is not full the remaining ink level cannot be detected properly 195 ...

Page 196: ...tup button 2 The Setup menu screen is displayed 3 Select ECO settings and then press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press the OK button 5 6 Select a time to turn off the printer and then press the OK button 6 Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to...

Page 197: ...6 Select ON and then press the OK button 6 197 ...

Page 198: ...n 1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Quiet mode and then press the OK button 3 4 Select ON or Specify hrs of use and press OK button 4 If you select Specify hrs of use specify start time and end time Important Operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore cer...

Page 199: ...nformation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number 199 ...

Page 200: ...nter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and then press the OK button 4 The total number of uses of printer is printed 200 ...

Page 201: ...Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country...

Page 202: ... the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES WPA EAP AES WPA2 EAP AES Compatible with IEEE802 1X EAP TLS EAP TTLS PEAP Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows ...

Page 203: ...ra 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 203 ...

Page 204: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 204 ...

Page 205: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 206: ...r Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 5 Hagaki Hagaki 2 Envelope Com 10 Envelope DL 206 ...

Page 207: ... size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 207 ...

Page 208: ... Approx 200 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10...

Page 209: ...e marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 75 sheets High Resolution Paper HR 101N Approx 65 sheets Paper other than Genuine Canon Paper Common Nam...

Page 210: ...r notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on ...

Page 211: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 212: ...r of printable sheets per pigment color ink bottle Standard mode 14 000 sheets Economy mode 21 000 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Print Quality to Economy The number of printable sheets is calculated based on th...

Page 213: ...Printing Printing from Computer Printing from Smartphone Tablet Using PIXMA MAXIFY Cloud Link Paper Settings 213 ...

Page 214: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 214 ...

Page 215: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 215 ...

Page 216: ...printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality 5 For Print Quality select from High Standard or Economy 216 ...

Page 217: ... Selecting Economy in Print Quality reduces ink consumption This means that you can print more than if you have Standard selected For details on Economy Mode see Economy Mode 6 Select paper source 6 For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose 217 ...

Page 218: ...ote If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify the settings in the dialog box that app...

Page 219: ...he media type in Feed settings on the printer is set to IJ Hagaki Hagaki K or Hagaki or if the page size is set to 2L 5 x7 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the media type or the paper size on the printer are not set or are set to Others Set will be grayed out and cannot be clicked If communication with the printer...

Page 220: ...edia Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Glossy Photo Paper Glossy GP 701...

Page 221: ...aper Others Envelopes Envelope Envelope Window envelope Envelope Envelope Kraft Paper High Resolution Paper High Res Embossed Paper High Resolution Paper High Res Washi Washi Others Label Paper Label Paper Label Paper Greeting Cards Inkjet Greeting Card Others Card Stock Card Stock Card stock Note When printing to cardboard select Thick Paper from Media Type on the printer driver and then print fr...

Page 222: ...m Letter Legal 8 5 x14 22x36cm Legal Executive 7 25 x10 5 184 2x266 7mm Executive A6 A6 A5 A5 A4 A4 B5 B5 B Oficio 8 5 x14 216 0x355 0mm B Oficio M Oficio 8 50 x13 43 216 0x341 0mm M Oficio Foolscap F4 Oficio2 FC F4 Ofc2 Legal India 8 46 x13 58 215x345mm Legal India 4 x6 10x15cm KG 4 x6 5 x7 13x18cm 2L 5 x7 7 x10 18x25cm 7 x10 8 x10 20x25cm 8 x10 L 89x127mm L 2L 127x178mm 2L 5 x7 Square 5 x5 13x13...

Page 223: ...Nagagata 4 3 54 x8 07 Nagagata 4 Yougata 4 4 13 x9 25 Yougata 4 Yougata 6 3 86 x7 48 Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3 88 x7 5 98 4x190 5mm Env Monarch Custom Size Others 223 ...

Page 224: ... Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 224 ...

Page 225: ... Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK 4 When you perform print the document will be printed with the selected page siz...

Page 226: ...3 Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page nu...

Page 227: ...ot acceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Note By setting both Print from Last Page and Collate you can perform printing so that pap...

Page 228: ...nt 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged Specify a scaling factor 228 ...

Page 229: ...perform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver Note Selecting Scaled changes the printable area of the document 229 ...

Page 230: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Specify specify the following settings in the Page Layout Pri...

Page 231: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the Page Setup tab When you perform print the specified number of pages will be arranged on each sheet of paper in the specified order 231 ...

Page 232: ... window 1 2 Set automatic duplex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled 4 The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select ...

Page 233: ...t duplex printing 2 Check the Duplex Printing check box and uncheck the Automatic check box on the Page Setup tab 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled 4 The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from...

Page 234: ...ic duplex printing can be performed only when one of the following paper sizes is selected from Page Size on the Page Setup tab Letter 8 5 x11 22x28cm A4 After printing the front page there is an ink drying wait time before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ P...

Page 235: ...ata 6 3 86 x7 48 Envelope C5 or Envelope Monarch 3 88 x7 5 98 4x190 5mm and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 Yougata 6 3 86 x7 48 Envelope C5 or Envelope Monarch 3 88 x7 5 98 4x190 5mm is selected for Printer Paper Size the printer rotates the paper 90 degrees to the l...

Page 236: ...isplay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick S...

Page 237: ...tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size 5 For Printer Paper Size select Hagaki 100x148mm or Hagaki 2 200x148mm I...

Page 238: ...en you perform printing the data will be printed onto the postcard Important When printing on media other than postcards load the media according to usage method of that media and click Start Printing 238 ...

Page 239: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 239 ...

Page 240: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 241: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 242: ...n on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are ...

Page 243: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 243 ...

Page 244: ...int Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the...

Page 245: ...o close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 245 ...

Page 246: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 246 ...

Page 247: ... a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Business Document Select this setting when printing ...

Page 248: ...ration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additional Features Displays the frequently used convenient funct...

Page 249: ...cified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normally the paper size is set automatically according to the output paper size setting and the document is printed with no scaling When you set 2 on 1 Printing or 4 on 1 Printing in Additional Features you can manually set the paper size with Page Size on the Page Setup tab If you select a paper size that i...

Page 250: ... from the rear tray Cassette Paper is always supplied from the cassette Important Depending on the media type and size the Paper Source settings that can be selected may differ Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important When the application software that you used to create the document has the same function specify the settings on the pr...

Page 251: ...or the printing profile you wish to save The selected icon appears with its name in the Commonly Used Settings list on the Quick Setup tab Save the paper size setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked the paper size is not saved and consequent...

Page 252: ...aper Source Check the setting or select a new paper source Media Type Displays the Media Type that is currently set on the printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To apply the displayed setting to the printer driver click Set Related Topics Basic Printing Setup Registering a Frequently Used Printin...

Page 253: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 254: ...such as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile...

Page 255: ...ficantly Use the printer driver only if you want to adjust the color balance slightly Brightness Adjusts the brightness of your print You cannot change the levels of pure white and black However the brightness of the colors between white and black can be changed Moving the slider to the right brightens dilutes the colors and moving the slider to the left darkens intensifies the colors You can also...

Page 256: ...en you are specifying an individually created printing ICC profile in an application software to print data Related Topics Switching the Paper Source to Match the Purpose Setting the Print Quality Level Adjusting Color Balance Adjusting Brightness Adjusting Contrast Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochro...

Page 257: ...a page size Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected i...

Page 258: ...mal printing method Select this when you do not specify any page layout Automatically reduce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Fit to Page This function enables you to automatically enlarge ...

Page 259: ...and select from the list to change it Specify Margin Opens the Specify Margin dialog box You can specify the width of the margin Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important If the application used to create your document has a similar function specify the number of copies with the application without specifying it here Print from Last Pag...

Page 260: ...d on one sheet of paper the page order and whether a page border line is to be printed around each document page The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Preview Icon Shows the settings made on the Page Layout Printing dialog box You can check what the print result will look like before you actually print the data Page Layout Specifie...

Page 261: ...page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab Only the pages shown on the screen will be printed this time Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet Printing only on one side and printing a page border can als...

Page 262: ...nces This function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Disable the color profile setting of the application software Checking this check box disables information in the color profile that was set on the application software When the information in the color profile set on the application software is output to the pri...

Page 263: ...es clearly If you add a checkmark it might solve readability issues with barcodes Important 2D barcodes are not supported Print speed might become slower The desired effectiveness might not be achieved Prevention of Print Data Loss You can reduce the size of the print data that was created with the application software and then print the data Depending on the application software being used the im...

Page 264: ...overlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap ...

Page 265: ...mp Type is Text or Date Time User Name Stamp Text Specifies the stamp text string Up to 64 characters can be entered For Date Time User Name the creation date time and user name of the printed object are displayed in Stamp Text TrueType Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline...

Page 266: ... You can also change the stamp position by dragging the stamp in the preview window Rotation Specifies the angle of rotation for the stamp The angle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center ...

Page 267: ...w Intensity Adjusts the intensity of the bitmap to be used as a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout M...

Page 268: ...ton Related Topics Setting Paper Dimensions Custom Size Setting a Page Size and Orientation Fit to Page Printing Scaled Printing Page Layout Printing Tiling Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp Background Printing 268 ...

Page 269: ... printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want to check the printer status and h...

Page 270: ...paper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To enable detection of paper setting mismatches uncheck this check box About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer...

Page 271: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 272: ...t the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays a guide mes...

Page 273: ...you to check detailed information such as the printer status and print progress Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help information...

Page 274: ...Allow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be ...

Page 275: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 275 ...

Page 276: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 276 ...

Page 277: ...of the loaded paper differs from the paper settings After loading paper When you loading paper in the rear tray The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper When you insert the cassette The screen to register the cassette paper information is displayed 277 ...

Page 278: ... the contents of the displayed message press the OK button and then choose one of the following Print on set paper Select if you want to print on the paper loaded without changing the paper settings For example when the paper setting for printing is A5 and the paper information registered to the printer is A4 the printer starts printing on the paper loaded in the rear tray or in the cassette witho...

Page 279: ...displayed after replacing the paper Register the paper information according to the paper that you loaded Cancel Cancels printing Select when you change the paper settings specified for printing Change the paper settings and try printing again 279 ...

Page 280: ...itching Printer s Connection to Network or Terminal Devices Printing Network Settings Checking Status Code Network Key Password Unknown Connecting with Wireless Direct For other questions about network click here Print Printer Does Not Print Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Ink Does Not Come Out Inaccurate or Bleeding Colors Streaks Printout Copy Results ...

Page 281: ...Does Not Pick Up or Feed the Paper No Paper Error Automatic Duplex Printing Problems Printout Copy Results Are Unsatisfactory Cannot Print Scan from Smartphone Tablet Cannot Set Correctly Network Cannot Find Printer on Network Windows macOS Solve Network Troubles with The Printer s Diagnostic Functions Network Key Password Unknown Cannot Remember Printer s Administrator Password Printer Cannot Be ...

Page 282: ...Communication Problems Printing Problems Problems While Printing Scanning from Smartphone Tablet Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer 282 ...

Page 283: ... Smartphone Tablet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router SSID Key Checking Wireless R...

Page 284: ...work or Terminal Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Inkjet SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS Wired LAN Cannot Find Printer Searching Printer by IP Address or Host Name During Setup Cannot Find Printer on Network ...

Page 285: ...Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Windows macOS 285 ...

Page 286: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 286 ...

Page 287: ...r on Network Windows macOS Cannot Find Printer on Network Windows macOS Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup 287 ...

Page 288: ...dition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection Assistant Step3 If the Solution Tool Does Not Solve the Problem Step1 Check Basic Items for Network Check1 Check power status Check your printer and the network device wireless router etc are turned...

Page 289: ...ers at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the network name SSID you are using For details see Setting an Encryption Key 2 Check PC network connection 2 For the procedures refer to the instruction manual supplied...

Page 290: ...s after being turned on to become ready for use Wait until all devices are ready before proceeding 2 Check printer s wired LAN settings 2 Make sure icon is displayed on the LCD when Setup button is pressed once or twice If icon is not displayed The printer is not set to use wired communication Enable Wired LAN from the printer settings From the Setup menu screen select Device settings LAN settings...

Page 291: ...ep3 If the Solution Tool Does Not Solve the Problem Check1 Make sure Enable bidirectional support is selected in Ports sheet of Printer properties dialog box Windows If not select it to enable the bidirectional support Check2 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the netw...

Page 292: ...e printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer ...

Page 293: ...tarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 293 ...

Page 294: ...Problems Network Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator SSID Separator Network Separation Function 294 ...

Page 295: ...setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select either WPA WPA2 or WPA WPA2 Make sure your computer can communicate with the wireless router using the settings you have selected For more on setting up a wireless router see the instr...

Page 296: ...A2 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 296 ...

Page 297: ...nt If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router sett...

Page 298: ...twork administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you chang...

Page 299: ... Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 299 ...

Page 300: ...uter smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi or wired LAN and that the Internet can be used without problems Step3 Wi Fi Make sure the printer s Wi Fi setting is enabled and the icon is displayed LAN Make sure the printer s wired LAN setting is enabled and the icon is displayed Step4 Wi Fi Move the printer and device com...

Page 301: ...contact the manufacturer of the security software If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check2 Wi Fi Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 item in the printed network settings information and the network name SSID of the wire...

Page 302: ...rinter Check2 Wi Fi LAN When you set printer s IP address manually correct IP address may not be set Check the network name SSID and the password of the wireless router you want to connect to the IP address applicable range and then enter the appropriate IP address on the printer side If you are unsure set the printer s IP address to automatic DHCP C 5 Wi Fi Unable to connect to the specified netw...

Page 303: ... Fi In case of Wi Fi connection check if computer that can be accessed by wireless router is restricted The wireless router settings may be limiting the number of devices that can be connected at the same time Remove or relax the restrictions To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer Note To check the MAC address or IP...

Page 304: ...o connect additional devices to the printer unplug any devices that are not in use before adding them C 9 Wi Fi The noise level is high and does not differ from the signal level due to various devices other than the printer If devices microwave oven external hard disk drive and other USB 3 0 devices that emit radio waves of the same frequency bandwidth as a wireless router is nearby it may cause i...

Page 305: ...i Fi Connection Assistant For macOS Starting Up Wi Fi Connection Assistant Cannot Connect to Printer through Wireless Direct Check1 Check power status of printer and other devices e g computer smartphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch Check2 Check settings of your device e g computer smartphone tablet Make sure Wi Fi is enabled on you...

Page 306: ...s entered correctly To check the password specified for the printer display it using the operation panel of the printer or print out the network settings information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireles...

Page 307: ...non Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macOS 1...

Page 308: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 309: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 309 ...

Page 310: ...mation of the printer will be deleted and printing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer to Setup Guide to redo setup Initialize the network setting using the printer s operation panel Reset setting 310 ...

Page 311: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 311 ...

Page 312: ...e necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Is printer connec...

Page 313: ...hose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check6 Check that wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and...

Page 314: ...sit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network settings information of the printer Printing Network Settings Check5 Check that wireless direct password set for printer is entered correctly To check the password specified for the printer print out the network settings information of the printer Printing Network Setti...

Page 315: ...For details about the functions of your printer see Specifications 315 ...

Page 316: ...eed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Automatic Duplex Printing Problems Printing Copying Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specified in Printer Driver Windows Default Printer Keeps Changing Windows 316 ...

Page 317: ...y the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer on Network Windows macOS Note Wi Fi Connection Assistant...

Page 318: ...r printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default Default Printer Keeps Changing Windows For macOS Make sure your printer s name is selected in Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from Sy...

Page 319: ...lect Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose Restart instead of Shut down 319 ...

Page 320: ...d align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following When printi...

Page 321: ...he part in the center of the rear tray when removing the foreign object 3 Remove foreign object by hand with paper inserted 3 Put your hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 4 Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean Paper Feed Roller Cleaning P...

Page 322: ...heck9 Are transport unit and rear cover attached properly See Rear View for the positions of the transport unit and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 322 ...

Page 323: ...setting the printed surface may be scratched The method for checking the paper and print quality settings differs depending on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from your smartphone tablet using Canon PRINT Inkjet SELPHY Check the settings on Canon PRINT Inkjet SELPHY Print Photos from Your Smar...

Page 324: ...Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Images Incomplete Cannot Complete Printing 324 ...

Page 325: ...Recognized The Print Position Shifts Printed in Black and White Note This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 325 ...

Page 326: ... head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not ...

Page 327: ... Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Check3 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper...

Page 328: ...n black and white To print in color press the Setup button once or twice to display the Setup menu screen select Device settings Other dev settings and set Force ink selection to All ink tanks Note If you print from the printer s operation panel the printer prints in color regardless of the ink settings used by the printer 328 ...

Page 329: ...d lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print qualit...

Page 330: ...curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Pa...

Page 331: ... type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs Press the Setup button and select Device settings Print settings in this order and then set Prevent abrasion to ON Changing Settings from Operatio...

Page 332: ...e of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows Set the waiting time using Canon IJ Printer Assistant Tool Changing the Printer Operation Mode For macOS Set the waiting time using Remot...

Page 333: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer s Connection to Network or Terminal Devices 333 ...

Page 334: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 334 ...

Page 335: ...ed on 1 2 Press the Setup button use the button to select ECO settings and press the OK 2 button LCD and Operation Panel 3 Use the button to select EnergySaveSettings and then press the OK button 3 4 Use the button to select Auto power off and then press the OK button 4 5 Use the button to select OFF and then press the OK button 5 The setting to shut off the power automatically is disabled Note Yo...

Page 336: ...Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connection Not Recognized Check1 Check that printer is turned on Check2 Unplug the USB cable from the printer and the computer and then connect it again As the illustration below the USB port is at the bac...

Page 337: ... the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB driver is working properly and install the latest version of the Hi Speed USB driver for your computer if necessary Importan...

Page 338: ... language 1 Press Setup button once or twice to display the Setup menu screen 1 2 Press button 1 times and press OK button 2 3 Press button 3 times and press OK button 3 4 Use button to select language for LCD and press OK button 4 The desired language appears on the LCD 338 ...

Page 339: ...ation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Printer 339 ...

Page 340: ...iver 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers or Canon XXX series Printer Driver 2 you want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall it 3 If not fo...

Page 341: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 341 ...

Page 342: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 342 ...

Page 343: ...ayed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on each support code see List of Support Codes for Printer Errors 343 ...

Page 344: ...displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed 344 ...

Page 345: ...take the appropriate action Error Regarding Power Cord Being Unplugged Is Displayed Windows The printer may have been unplugged while it was on Check the error message displayed on the computer and click OK The printer starts printing See Unplugging the Printer to unplug the printer correctly Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is p...

Page 346: ...port Note If the USB Printing Support Properties screen is not displayed make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem 3 If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message is displayed somewhere other than printer...

Page 347: ...Try printing again once the current job is complete 347 ...

Page 348: ...es not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer otherwise ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle ...

Page 349: ...ortant If you pack the printer without closing the ink valve ink may leak out Be sure to close the ink valve before packing the printer Note If the ink valve lever is already tilted to the left and the ink valve is closed leave it in place 4 Make sure tank caps are closed securely 4 5 Close top cover gently 5 349 ...

Page 350: ...and power cord 3 4 Use adhesive tape to secure all covers on the printer to keep them from opening 4 5 Pack printer in plastic bag 5 Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak 6 Pack printer in box 6 Attach the protective material to the printer to pack it securely in the box 350 ...

Page 351: ...Important Carry the printer as shown in the illustration below If you hold the cassette when carrying the cassette may come off from the printer 351 ...

Page 352: ...1ZZZ 1000 1003 1070 1200 1215 1262 1300 1303 1304 1309 1310 1313 1369 136A 1401 1403 1405 140B 1434 147C 147D 1496 15A1 15A2 1643 1723 1724 1725 1726 1727 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 21F0 2200 2500 3000 to 3ZZZ 3252 3413 3440 3441 3442 3443 3444 3445 3446 3447 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5100 5200 5207 5400 5700 5C02 5C30 6000 to 6ZZZ 6000 6001 6004 6500 6700 6701 ...

Page 353: ...00 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not fed normally see What to Do If Paper Is Not Fed Normally 353 ...

Page 354: ...to Do When Small Paper Sizes Are Jammed Check2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check3 Is the jammed paper visible in the feed slot of the rear tray B Remove any paper other than the jammed paper on the rear tray and then check if the jammed paper is visible in the feed slot of the rear tray Removing Jammed Paper through Feed Sl...

Page 355: ...inside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 t...

Page 356: ... and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer s OK button 3 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer S...

Page 357: ...Cassette Note The loadable paper in the cassette is A4 Letter A5 B5 or Executive size plain paper 3 Pull out paper output tray 3 4 Press printer s OK button 4 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may remain in the printer See Removing Jammed Paper inside Prin...

Page 358: ...ratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or lef...

Page 359: ...5 Hold jammed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 359 ...

Page 360: ...ears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 8 Close top cover 8 To close the top cover hold it up once and then take it down gently 360 ...

Page 361: ...ote Make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 11 Redo printing 11 All jobs in the print queue are canceled Redo the printing If the measures above do not solve the problem see Removing Jammed Paper from Rear Side 361 ...

Page 362: ... unplug it 2 3 Retract rear tray and paper output tray 3 4 Turn printer so that rear side of printer faces toward you 4 Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 5 Detach rear cover 5 Pull out the rear cover 362 ...

Page 363: ...up pull it out and grasp the edges of the paper Note Do not touch the inner parts of the printer If you are unable to remove the jammed paper follow the steps below to detach the transport unit and then remove the paper 1 Detach transport unit 1 Lift up the transport unit and pull it out 363 ...

Page 364: ... not touch the inner parts of the printer 3 Make sure all jammed paper is removed 3 4 If parts A are raised tip them toward you 4 Important If you replace the transport unit without lowering parts A toward you it could damage the printer 364 ...

Page 365: ...lace transport unit 5 Insert the transport unit slowly all the way into the back of the printer and take down the transport unit 7 Attach rear cover 7 Push in the rear cover until it is closed completely 365 ...

Page 366: ...hics A5 paper may curl and jam as it leaves the printer 10 Redo printing 10 All jobs in the print queue are canceled Redo the printing Note If the 1300 error recurs check the feed slot of the rear tray again If a foreign object is inside the rear tray refer to Check3 in What to Do If Paper Is Not Fed Normally and take appropriate action If the measures above do not solve the problem contact your n...

Page 367: ... When transporting the printer for repairing it see Repairing Your Printer 367 ...

Page 368: ...rear tray Paper is not loaded in the rear tray properly What to Do Load paper in the rear tray correctly Loading Photo Paper Plain Paper in Rear Tray Loading Envelopes in Rear Tray After loading the paper in the rear tray follow the messages displayed on the printer s LCD 368 ...

Page 369: ...o Do Load paper in the cassette correctly Loading Plain Paper in Cassette After loading the paper in the cassette follow the messages displayed on the printer s LCD Note This error may occur if the transport unit is not installed correctly Refer to the following page to check the transport unit Removing Jammed Paper from Rear Side 369 ...

Page 370: ...aper cannot be fed because the paper feed rollers are dirty What to Do Press the printer s Stop button to cancel printing Then perform the paper feed roller cleaning of the rear tray Cleaning Paper Feed Rollers 370 ...

Page 371: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Make sure to close the top cover after refilling ink or other operations 371 ...

Page 372: ...and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 372 ...

Page 373: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 373 ...

Page 374: ...he maintenance cartridge is not installed What to Do Turn off the printer and then install the maintenance cartridge Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge 374 ...

Page 375: ...tenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Turn off the printer and then replace with a new maintenance cartridge Replacing Maintenance Cartridge 375 ...

Page 376: ...ge may not be installed properly or may not be compatible with this printer What to Do Turn off the printer remove the maintenance cartridge and then reinstall it correctly Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge 376 ...

Page 377: ...lace the maintenance cartridge Replacing Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 377 ...

Page 378: ...at to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing Maintenance Cartridge 378 ...

Page 379: ... Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder If the shipping tape or protective material is still there remove it and close the top cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 379 ...

Page 380: ...registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the cassette registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action and press...

Page 381: ... Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to hide the messag...

Page 382: ...tte paper information registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray and the cassette registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to...

Page 383: ... following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to...

Page 384: ...registered on the printer the following message appears on the printer s LCD Paper settings specified on the printer driver when printing Paper size A5 Media type Plain paper Paper information for the rear tray registered on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the buttons to select the appropriate action and pres...

Page 385: ... the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the paper settings specified when printing Change the paper settings and try printing again Note You can configure the setting to hide the misprint prevention message When set to hide the message printing b...

Page 386: ...l the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 386 ...

Page 387: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 387 ...

Page 388: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 388 ...

Page 389: ...o print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transport...

Page 390: ...aning the Print Heads Windows Cleaning the Print Heads macOS How to Perform Ink Flush From the printer s operation panel If the error recurs after taking the above actions contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 390 ...

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