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Canon GM2000 Series, Online Manual

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Canon GM2000 Series Online Manual Download Page 265

Printer Suddenly Stopped Working for Some Reason

Cannot Connect to a Printer after Network Configuration Changes
Cannot Connect to a Printer via Wireless LAN (Wi-Fi)
Cannot Connect to a Printer through Wireless Direct
Cannot Connect to a Printer via Wired LAN
Cannot Print through Network

Cannot Connect to a Printer after Network Configuration Changes

It may take a while for the computer to obtain an IP address, or you may need to restart your computer.

Make sure the computer has obtained a valid IP address, and try again to find the printer.

Cannot Connect to a Printer via Wireless LAN (Wi-Fi)

Check1

 Check the power status of printer, network devices (e.g. wireless router), and

smartphone/tablet.

• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP

update interval, energy saving mode, etc.) or to update the wireless router firmware.

For details, contact the manufacturer of your wireless router.

Check2

 Can you view any web pages on your computer?

Make sure your computer is connected to the wireless router properly.

For more on checking computer settings or connection status, see the instruction manual supplied with the
computer or contact the manufacturer.

Check3

 Is the printer connected to the wireless router?

Use the Wi-Fi lamp and the Online lamp to check the connection status between the printer and wireless
router. If both the Wi-Fi lamp and the Online lamp are not lit, Wi-Fi is disabled. Turn on wireless
communication on the printer.

Check4

 Make sure the printer and wireless router network settings match.

Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are
identical with those of the wireless router.

265

Summary of Contents for GM2000 Series

Page 1: ...GM2000 series Online Manual English ...

Page 2: ...k Device Setup Utility Windows 48 IJ Network Device Setup Utility 49 Starting Up IJ Network Device Setup Utility 50 Diagnosing and Repairing Network Settings 51 Performing Changing Network Settings 52 Canon IJ Network Device Setup Utility Screen 53 Performing Network Settings 57 Performing Changing Wired LAN Connection Ethernet Cable Settings 58 Performing Changing Wi Fi Settings 61 Assigning Prin...

Page 3: ...e Printer Bottom Plate Cleaning 104 Overview 107 Safety 108 Safety Precautions 109 Regulatory Information 112 WEEE EU EEA 113 Handling Precautions 124 Legal Restrictions on Printing 125 Printer Handling Precautions 126 Transporting Your Printer 127 When Repairing Lending or Disposing of the Printer 131 Keeping Print Quality High 132 Main Components and Their Use 133 Main Components 134 Front View ...

Page 4: ...izing Printer Settings 158 Specifications 159 Information about Paper 162 Supported Media Types 163 Paper Load Limit 165 Unsupported Media Types 167 Handling Paper 168 Economy Mode 169 Printing 170 Printing from Computer 171 Printing from Application Software Windows Printer Driver 172 Basic Printing Setup 173 Paper Settings on the Printer Driver 176 Various Printing Methods 177 Setting a Page Siz...

Page 5: ...nnot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Power Status 245 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection 246 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s Wi Fi Settings 247 Cannot Find Printer on Check Printer Settings Screen During Wi ...

Page 6: ...ion Problems 264 Printer Suddenly Stopped Working for Some Reason 265 Network Key Password Unknown 270 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 272 Other Network Problems 274 Checking Network Information 275 Restoring to Factory Defaults 277 Problems while Printing from Smartphone Tablet 278 Cannot Print from Smartphone Tablet 279 Printing Problems 282 Prin...

Page 7: ... 310 Message Support Code Appears 316 List of Support Code for Error 319 List of Support Code for Error Paper Jams 321 1300 322 1303 324 1304 326 1313 328 Paper Is Jammed inside Printer 329 Removing Jammed Paper from Rear Side 333 1000 337 1003 338 1200 339 1215 340 1365 341 1366 342 1367 343 1430 344 1431 345 1432 349 1433 353 147A 354 147B 355 1485 356 1641 357 1642 358 1682 359 1686 360 ...

Page 8: ...1688 361 1700 362 1890 363 1892 364 4103 365 5100 366 5200 367 5B00 368 5B02 369 6000 370 C000 371 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 13: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 14: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 15: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 16: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 17: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 18: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 19: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 20: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 21: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 22: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 23: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 24: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 25: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 26: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 27: ...Basic Operation Printing Documents from Your Computer 27 ...

Page 28: ...print documents and images from a computer 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 28 ...

Page 29: ...h sides of paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 6 Close feed slot cover C gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 29 ...

Page 30: ...tension F 8 On your computer open documents or images you want to print Application software associated with documents and images starts up 9 Select Print from the application software menu 10 Set paper size paper type etc according to the loaded paper 30 ...

Page 31: ...Depending on your application software print settings may differ For details refer to the help and manual of your application software 11 Start printing 31 ...

Page 32: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 33: ...Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings You can perform network settings u...

Page 34: ...Restrictions Notices when printing using web service Notice for Web Service Printing 34 ...

Page 35: ...something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protectio...

Page 36: ...figure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device an...

Page 37: ...ult Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 37 ...

Page 38: ...jour Enable Service name Canon GM2000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable DRX setting Wired LAN Enable XX represents alphanumeric characters Default value depends on printer To check value print the printer s current network settings Printing Network Settings Wireless Direct Defaults Item Default Network name SSID for wireless direct X...

Page 39: ... 2 The printer serial number 9 alphanumeric characters When the printer serial number is not set it becomes 123456789 39 ...

Page 40: ...nter with checking the printer settings against those on detection result screen Check the printer s MAC address or serial to select the correct printer from the results Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings information Printing Network Settings 40 ...

Page 41: ...via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page For Windows you can perform setup using the Setup CD ROM 41 ...

Page 42: ...etting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enable Disa...

Page 43: ...refix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3...

Page 44: ...ters 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXX...

Page 45: ...th2 Stateless prefix length 2 XXX 4 14 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 15 Stateless Prefix Length3 Stateless prefix length 3 XXX 4 16 Stateless Address4 Stateless address 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 17 Stateless Prefix Length4 Stateless prefix length 4 XXX 4 18 Default Gateway1 Default gateway 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXX...

Page 46: ...racters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Por...

Page 47: ...Performing Changing Wired LAN Connection Ethernet Cable Settings Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct Redo setup using the Setup CD ROM or from the web page Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network D...

Page 48: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 48 ...

Page 49: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 50: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 51: ...on Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be...

Page 52: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 52 ...

Page 53: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 54: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 55: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 56: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 57: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 57 ...

Page 58: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings m...

Page 59: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer you...

Page 60: ...are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not avail...

Page 61: ...3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To per...

Page 62: ...nects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet f...

Page 63: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 64: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 65: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 65 ...

Page 66: ... Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK The Detai...

Page 67: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 67 ...

Page 68: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 69: ... TR9530 series 69 ...

Page 70: ...Handling Paper Ink Tank etc Loading Paper Refilling Ink Tank Using Color Ink 70 ...

Page 71: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 71 ...

Page 72: ...ized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tra...

Page 73: ...page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For...

Page 74: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 74 ...

Page 75: ...not slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 75 ...

Page 76: ...7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 8 Pull out paper output tray H and open output tray extension I 76 ...

Page 77: ...h media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again 77 ...

Page 78: ...dia Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged P...

Page 79: ...ssette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 79 ...

Page 80: ...ks into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 80 ...

Page 81: ...7 Insert cassette into printer Push the cassette into the printer until it stops 8 Pull out paper output tray I and open output tray extension J 81 ...

Page 82: ...istened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view o...

Page 83: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 83 ...

Page 84: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently 84 ...

Page 85: ...Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 8 Pull out paper output tray F and open output tray extension G 85 ...

Page 86: ...Refilling Ink Tank Refilling Ink Tank Checking Ink Level Ink Tips 86 ...

Page 87: ... faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill the ink tank follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as ink in the printer may leak 1 Check that printer is...

Page 88: ...k tank cover C 4 Open the tank cap D of the ink tank Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 5 Take a new ink bottle out of its package 88 ...

Page 89: ...hake the ink bottle Ink may spatter when opening the cap 7 Refill the ink tank Aligning the ink bottle s tip with the printer s inlet F slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall 89 ...

Page 90: ...the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave an ink bottle in the ink tank Close the bottle cap of the ink bottle securely and store the ink bottle upright Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables 9 Close the tank cap of the ink tank Make sure the tank cap is completely i...

Page 91: ...o not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak...

Page 92: ...black ink may be consumed even when printing a black and white document and photo Every ink is also consumed in the standard cleaning and deep cleaning which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 92 ...

Page 93: ...aged Note When you refill the ink tank refill the ink tank until ink reaches the upper limit line A If ink does not reach the upper limit line the remaining ink level is not detected correctly If a remaining ink error occurs the Alarm lamp flashes to inform you of the error An Error Occurs To ensure you receive premium print quality and to help protect your print head a certain amount of ink remai...

Page 94: ...printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink When an optional FINE cartridge is installed black and white printing may use ...

Page 95: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Aligning the Print Head 95 ...

Page 96: ... may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are missing lines or horizontal white streaks in the pattern Step3 Clean the print hea...

Page 97: ...of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush see Check Installation of Print Head When...

Page 98: ... the ink tank You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 2 times The nozzle check pattern will be printed Do not perform any other operations until the printer completes the p...

Page 99: ...ck and White Pattern 1 Check if there are missing lines in the pattern If there are missing lines in the pattern A Good B Bad lines are missing If the pattern is not printed If one of the above is applied cleaning the print head is required Checking Color Pattern 1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D If there are missing lines in the patte...

Page 100: ... in the pattern D G Good H Bad horizontal white streaks are present If any color in the pattern C or the pattern D is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 100 ...

Page 101: ...d on 2 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 1 time The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minutes 3 Check the print head condition To check the print head condition print the ...

Page 102: ... A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 4 times The print head alignment sheet is printed and the print head is aligned automatically This takes about 2 to 3 minutes Note If the automatic adjustment of the print head position has failed the Alarm lamp flashes An Error Occurs Note If t...

Page 103: ...Cleaning Cleaning Exterior Surfaces Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 103 ...

Page 104: ... paper 1 Make sure that the power is turned on then remove any paper from the cassette 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Fold one side of the opened paper in another half aligning the edge with the center crease and then unfold the paper 3 Load only this sheet of paper in the cassette with the ridges of the creases fac...

Page 105: ... folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the pr...

Page 106: ...106 ...

Page 107: ...on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel Specifications 107 ...

Page 108: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 108 ...

Page 109: ...close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by tw...

Page 110: ...k leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may leak Do not transfer ink to other containers This may result in accidental ingestion inappropriate use or poor ink quality When using the optional FINE cartridge Do not touch the metal parts of the FINE cartridge immediately after printing...

Page 111: ... you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Modifying...

Page 112: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 112 ...

Page 113: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 114: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 115: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 116: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 117: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 118: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 119: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 120: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 121: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 122: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 123: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 123 ...

Page 124: ...ling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 124 ...

Page 125: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 126: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 126 ...

Page 127: ...er pack the printer in a plastic bag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with F...

Page 128: ...lever to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 5 Remove the carriage stopper A and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling it up and insert it in the same orientation 128 ...

Page 129: ...per support and then close the rear tray cover 9 Unplug the printer cable from the computer and from the printer then unplug the power cord from the printer 10 Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 129 ...

Page 130: ...commend to hold and carry out this printer as shown in the figure below If you hold the cassette it may fall out of the printer Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 130 ...

Page 131: ...e printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 15 times All the printer settings are initialized 131 ...

Page 132: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 133: ...Main Components and Their Use Main Components Power Supply 133 ...

Page 134: ...Main Components Front View Rear View Inside View Operation Panel 134 ...

Page 135: ...the feed slot Open it to slide the paper guides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes in Rear Tray G Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Load...

Page 136: ...put Tray Printed paper is ejected Pull out it before printing J Output Tray Extension Open to support ejected paper K Operation Panel Use to change the settings of the printer or to operate it Operation Panel 136 ...

Page 137: ... printer to a LAN C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer This can cause trouble 137 ...

Page 138: ...mum capacity of the ink D Single dot Indicates the amount of ink required when performing ink flush E Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line F Ink Valve Lever Operate when transporting a printer Transporting Your Printer G Print Head Holder The print head is pre installed 138 ...

Page 139: ...b in progress You can press this button to release from printer error status and resume printing after the printer problem is resolved G Information button Starts printing network settings information H Network Type button Switches the network connections LAN settings I Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device without...

Page 140: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 140 ...

Page 141: ...Checking that Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 141 ...

Page 142: ...rm lamp flashes see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feature is set to off by default Managing the Printer Power Turning off the printer 1 Press the ON button to turn off the printer When the ON lamp stops flashing the printer is turned off Important When you unplug the po...

Page 143: ...can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default Managing the Printer Power 143 ...

Page 144: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 144 ...

Page 145: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 145 ...

Page 146: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel 146 ...

Page 147: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 147 ...

Page 148: ...f the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 148 ...

Page 149: ...ms From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In...

Page 150: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 151: ... Important Some applications will print in color regardless of the Grayscale Printing settings If you want to perform monochrome printing with these applications set Print With to Black Only If you have the FINE cartridge sold separately attached and you have the following settings configured the printer will print using color ink and checking Black Only will have no effect Media Type other than P...

Page 152: ... printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Check that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot...

Page 153: ...his function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 153 ...

Page 154: ...manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape in the Orientation...

Page 155: ...4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 155 ...

Page 156: ...Changing Settings from Operation Panel LAN settings Initializing Printer Settings 156 ...

Page 157: ...ess the Network Type button A to change the settings Check the LAN setting status with the Wi Fi lamp B and the wired LAN lamp C The setting changes each time the Network Type button A is pressed B Wi Fi Lamp Lights when the Wi Fi connection is enabled C Wired LAN Lamp Lights when the wired LAN connection is enabled If both lamps are off the network connection is disabled 157 ...

Page 158: ...turned on 2 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 15 times All the printer settings are initialized After resetting perform setup again as necessary Note You cannot set the following setting items back to the default The current position of the print head CSR Certificate Signing Request for encryption method SSL TLS setting 158 ...

Page 159: ...d LAN cannot be used at the same time Print width 8 in 203 2 mm Printable area Standard printing Top margin 0 12 in 3 0 mm Bottom margin 0 20 in 5 0 mm Left margin Letter Legal 0 26 in 6 4 mm Other sizes 0 14 in 3 4 mm Right margin Letter Legal 0 25 in 6 3 mm Other sizes 0 14 in 3 4 mm For printable area of envelope see below Envelopes Auto duplex printing Top margin 0 20 in 5 0 mm Bottom margin 0...

Page 160: ...nnection to PC 2 The wait time for standby cannot be changed External dimensions W x D x H Approx 15 9 x 14 6 x 6 6 in Approx 403 x 369 x 166 mm With the Cassette and trays retracted Weight Approx 13 2 lb Approx 6 0 kg With the Print Head installed Print Head Ink BK 640 nozzles Network Specifications Communication protocol TCP IP Wired LAN Supported Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE...

Page 161: ...ws Server 2008 R2 SP1 Windows Server 2012 R2 and Windows Server 2016 Hard Disk Space 2 0 GB or more Note For bundled software installation The necessary amount of hard disk space may be changed without notice Display XGA 1024 x 768 Other Supported OS iOS Android Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability PIXMA Cloud ...

Page 162: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 162 ...

Page 163: ...n page sizes and media types access the Canon website Genuine Canon paper is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper other than genuine Canon paper Plain Paper i...

Page 164: ...t be within the following limits rear tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 164 ...

Page 165: ...heets Canon Océ Office Colour Paper SAT213 A4 Approx 80 sheets A4 Approx 200 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper including recycled paper 1 Approx 100 sheets Legal 10 sheets Approx 250 sheets Envelopes 10 envelopes N A 1 Normal feeding at maximum capacity may not be possible with so...

Page 166: ...tput Tray Plain Paper including recycled paper Approx 50 sheets Legal 10 sheets When continuing printing with paper other than the above we recommend removing already printed paper or envelopes from the paper output tray to avoid smearing or discoloration 166 ...

Page 167: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 168: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 169: ...le A4 plain paper when printing in black and white Standard mode 6 000 Economy mode 8 300 Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Black white printing A4 monochrome document ISO IEC19752 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Grayscale Printing to ON when measuring ...

Page 170: ...Printing Printing from Computer Printing from Smartphone Tablet 170 ...

Page 171: ...Printing from Computer Printing from Application Software Windows Printer Driver 171 ...

Page 172: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 172 ...

Page 173: ...nter Paper Size automatically switch to the predefined values Important When the Grayscale Printing check box is checked the printer driver processes image data as sRGB data In this case actual colors printed may differ from those in the original image data When using the grayscale printing function to print Adobe RGB data convert the data to sRGB data using an application software Note If you hav...

Page 174: ...is means that you can print more than if you have Standard selected The Economy setting does not affect the amount of color ink consumed Economy and Standard will consume the same amount of color ink For details on Economy Mode see Economy Mode 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose 174 ...

Page 175: ...he printer will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 175 ...

Page 176: ...s on this printer Canon genuine papers Document Printing Media name Model No Media Type in the printer driver Canon Red Label Superior WOP111 Plain Paper Canon Océ Office Colour Paper SAT213 Plain Paper High Resolution Paper HR 101N High Resolution Paper Commercially available papers Media name Media Type in the printer driver Plain Paper including recycled paper Plain Paper Envelopes Envelope 176...

Page 177: ...thods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 177 ...

Page 178: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 179: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 180: ...tion software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is sele...

Page 181: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 181 ...

Page 182: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 182 ...

Page 183: ...Note Selecting Scaled changes the printable area of the document 183 ...

Page 184: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 185: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 185 ...

Page 186: ...eate a large print like a poster Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Pap...

Page 187: ...perating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the p...

Page 188: ...displayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 188 ...

Page 189: ... the duplex printing without having to turn over the paper 1 Open the printer driver setup window 2 Set automatic duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area 189 ...

Page 190: ...ling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execute print duplex printing will be started Performing Duplex Printing Manually You can pe...

Page 191: ...te print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Important When a media type other than Plain Paper is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Tiling Poster or Booklet is selecte...

Page 192: ...e paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Canon IJ Printer Assistant Tool Related Topics Cleaning Inside the Printer Changing the Printer Operation Mode 192 ...

Page 193: ... 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 194: ...Important When you execute envelope printing guide messages are displayed To hide the guide messages check the Do not show this message again check box To show the guide again click the View Printer Status button on the Maintenance tab and start the Canon IJ Status Monitor Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting 194 ...

Page 195: ... 200x148mm from your application software or the printer driver Do not fold the return postcard If a crease is formed the printer will not be able to feed the postcard properly and this condition will cause line shifts or a paper jam 6 Set the print orientation To print the address horizontally set Orientation to Landscape 7 Select the print quality For Print Quality select High or Standard accord...

Page 196: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 196 ...

Page 197: ...data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup on the setup CD ROM that came with your printer Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying t...

Page 198: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 199: ...n on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are ...

Page 200: ...In such cases take the appropriate action as described 200 ...

Page 201: ...e Preview before printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the pr...

Page 202: ...ose the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 202 ...

Page 203: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 203 ...

Page 204: ... a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Business Document Select this setting when printing ...

Page 205: ...n overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if you do not want to display a preview Additional Features Displays the frequently used convenient functions for the printing profile that you selected for Commonly Used Settings on the ...

Page 206: ...is carried out properly for the specified paper Printer Paper Size Selects the size of paper actually loaded into the printer Normally the paper size is set automatically according to the output paper size setting and the document is printed with no scaling When you set 2 on 1 Printing or 4 on 1 Printing in Additional Features you can manually set the paper size with Page Size on the Page Setup ta...

Page 207: ...tings in the printer driver and the paper information registered on the printer the printer automatically determines the paper source and feeds paper Rear Tray Paper is always supplied from the rear tray Cassette Paper is always supplied from the cassette Important Depending on the media type and size the Paper Source settings that can be selected may differ Copies Specifies the number of copies y...

Page 208: ...og box Select the icons of the printing profiles to be registered to Commonly Used Settings and change the items to be saved in the printing profiles Icon Select the icon for the printing profile you wish to save The selected icon appears with its name in the Commonly Used Settings list on the Quick Setup tab Save the paper size setting Saves the paper size to the printing profile in Commonly Used...

Page 209: ...efined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Related Topics Basic Printing Setup Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Duplex Printing Setting Up Envelope Printing Printing on Postcards Switching the Paper Source to Match the Purpose Displaying the Pri...

Page 210: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 211: ... Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow Brightness Intensity Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings such as Cyan Magenta Yellow Brightness Intensity and Contrast on the ...

Page 212: ...icantly Use the printer driver only if you want to adjust the color balance slightly Important When Grayscale Printing is checked on the Main tab Cyan Magenta and Yellow appear grayed out and are unavailable Brightness Selects the brightness of your print You cannot change the levels of pure white and black However the brightness of the colors between white and black can be changed Intensity Adjus...

Page 213: ...s you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size on the Page Setup tab Note Depending on the paper size selected on the Page Setup tab there may be sizes that cannot be selected Amount of Pattern Instances Sets the number of patterns to be printed You can select from Largest Large an...

Page 214: ... and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment wi...

Page 215: ...ize Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that a...

Page 216: ...mal printing method Select this when you do not specify any page layout Automatically reduce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Fit to Page This function enables you to automatically enlarge ...

Page 217: ...his check box Print Area Setup Opens the Print Area Setup dialog box in which you can configure the print area for automatic duplex printing Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Spe...

Page 218: ...the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Specifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Page Layout Printing dialog box This di...

Page 219: ...nding on the type of printer driver you are using and the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specifies the printing range Select All under normal circumstances Select Pages to specify a s...

Page 220: ...hem This is the default setting Use reduced printing Slightly reduces each document page so that it fits on one sheet of paper during printing Select this setting when using automatic duplex printing to print a document with small margins Specify Margin dialog box This dialog box allows you to specify the margin width for the side to be stapled If a document does not fit on one page the document i...

Page 221: ...unction is enabled normally the paper feeding method cannot be changed from the Canon IJ Preview Ungroup Papers Sets the display method of Media Type Page Size and Printer Paper Size To display the items separately select the check box To display the items as a group clear the check box Do not allow application software to compress print data Compression of the application software print data is p...

Page 222: ... Hagaki A Hagaki A or Hagaki is selected on the Main tab Do not detach the print head that is not in use Printing cannot be performed while either print head is detached Stamp Background dialog box The Stamp Background dialog box allows you to print a stamp and or background over or behind the document pages In addition to the pre registered ones you can register and use your original stamp or bac...

Page 223: ...heck this check box to print a background on the first page only Stamp Tab The Stamp tab allows you to set the text and bitmap file bmp to be used for a stamp Preview Window Shows the status of the stamp configured in each tab Stamp Type Specifies the stamp type Select Text to create a stamp with characters Select Bitmap to create with a bitmap file Select Date Time User Name to display the creati...

Page 224: ...ed areas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style to Regular Size to 36 points Outline unchecked and Color to gray with the RGB values 192 192 192 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed Pre...

Page 225: ...nt the selected background Preview Window Shows the status of the bitmap set on the Background tab File Specifies the name of the bitmap file to be used as the background Select File Opens the dialog box to open a file Click this button to select a bitmap file bmp to be used as the background Layout Method Specifies how the background image is to be placed on the paper When Custom is selected you ...

Page 226: ... and returns cannot be entered at the beginning or end of a title Backgrounds Shows a list of registered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds li...

Page 227: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 228: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 228 ...

Page 229: ...ccur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content and instructions on how ...

Page 230: ...ide message when envelope printing starts To hide this guide message select the Do not show this message again check box To display the guide message again open the Option menu select Display Guide Message click Envelope Printing and enable this setting Hagaki Printing Displays a guide message before the printer begins hagaki printing To display this guide message open the Option menu select Displ...

Page 231: ...evels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright informati...

Page 232: ...an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driver Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation prope...

Page 233: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing with Wireless Direct 233 ...

Page 234: ...ecting It to the Printer 3 Printing Printing with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Enabling Wireless Direct of Printer 1 Make sure that the printer is turned on 2 Press and hold RESUME CANCEL button and release it when Alarm lamp flashes 12 times Note To ...

Page 235: ...pending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer Depending on the security settings you may not need to enter a password Printing with Wireless Direct After connecting a device and the printer start printing from the application of your device Note For more details on printing from...

Page 236: ...Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Printer Prints Slowly Ink Does Not Come Out List of Support Code for Error Paper Jams Printer Doe...

Page 237: ...rs on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Operation Problems Network Communication Problems Printing Problems Probl...

Page 238: ...After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy Wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Set...

Page 239: ...anging LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Printing from Smartphone Tablet Cannot Print from Smartphone Tablet Downloading Canon PRINT Ink...

Page 240: ...Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 240 ...

Page 241: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 241 ...

Page 242: ...tup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot use the wireless LAN and the wired LAN at the same time 242 ...

Page 243: ...ng Printer s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s IP Address Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Se...

Page 244: ...nter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Router Settings 244 ...

Page 245: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn them ...

Page 246: ...een to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view web pages or if a...

Page 247: ...et to allow wireless communication Make sure the Wi Fi lamp on the printer is lit If lamp is not lit The printer is not set to allow wireless communication Turn on wireless communication on the printer If lamp is lit Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment 247 ...

Page 248: ... poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wirele...

Page 249: ...tect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless router set up the network communication from the beginning If both the Wi Fi lamp B and the Online lamp...

Page 250: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Che...

Page 251: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file SETUP exe or SETUP64 exe in the win Driver DrvSetup folder on th...

Page 252: ...ction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After ...

Page 253: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If LAN cable is connected and printer and network device are on If the...

Page 254: ...nter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view ...

Page 255: ...ired LAN lamp on the printer is lit If lamp is not lit The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo the network communication setup from the beginning If lamp is lit Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Printer s IP Address 255 ...

Page 256: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows...

Page 257: ... the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If no message appears Cancel the setup and then set the security software to allow Canon software below to access the network The file SETUP exe or SETUP64 exe in the win Driver DrvSetup fol...

Page 258: ...ring MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication 258 ...

Page 259: ...terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer operation is in progress and turn off 3 Turn on printer Check3 If you cannot resolve problem follow procedure below...

Page 260: ...5 Restart computer 6 Make sure you have no application software running 7 Perform setup on top page of Online Manual Note You can use the Setup CD ROM to redo setup 260 ...

Page 261: ...agnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Check4 Make sure printer and wireless router network settings match Make sure the network settings of the p...

Page 262: ...dition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it ...

Page 263: ...grams that switch between network environments check their settings Some programs use a firewall by default If the problem is not resolved redo setup from the web page For Windows you can redo setup using the Setup CD ROM 263 ...

Page 264: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 264 ...

Page 265: ...ssary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connecti...

Page 266: ...enna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building ...

Page 267: ...o always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default If the problem is not resolved redo setup from the web page For Windows you can redo setup using the Setup CD ROM Positioning Place the printer and wireless router where there are no obstacles between them Cannot Connect to a Printer through Wire...

Page 268: ...far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Connect to a Printer via Wired LAN Check1 Make sure the printer is turned on Check2 Make sure the LAN cable i...

Page 269: ...er driver using the Setup CD ROM or install it from the Canon website Check3 When using Wi Fi make sure wireless router does not restrict which computers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MA...

Page 270: ...ng an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Prin...

Page 271: ...cation method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen inst...

Page 272: ...nicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction...

Page 273: ...nnot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Rou...

Page 274: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 274 ...

Page 275: ... check the IP Address or MAC address of your computer follow the instructions below 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories C...

Page 276: ...pe the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place Checking Network Setting Information To check the printer s netw...

Page 277: ...rk impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page For Windows you can perform setup using the Setup CD ROM Initialize the network setting of the printer Press and hold the RESUME CANCEL button and release it when the Alarm lamp flashes 11 times Initializing Printer Settings 277 ...

Page 278: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 278 ...

Page 279: ...g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check3 Is the printer connected to the wireless router Use ...

Page 280: ...ication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check7 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication betwe...

Page 281: ...t the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print out the network setting information of the printer Printing Network Settings C...

Page 282: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 282 ...

Page 283: ...lem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Cannot Find Printer while Using Wired LAN Note Using IJ Network Device Setup Utility allows you to diagnose or ...

Page 284: ... printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss on the Print Options dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check6 If printing from your computer res...

Page 285: ... and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head ...

Page 286: ...r performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head 286 ...

Page 287: ...Ink Runs Out Fast After you refill the ink tank the printer takes in ink from the ink tank and ink flows into the printer Ink may seem to run out fast due to this procedure 287 ...

Page 288: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 289: ...s in the rear tray be sure to turn off the printer unplug it from the power supply then remove the foreign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning the Paper Feed Rollers 289 ...

Page 290: ...Are transport unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 290 ...

Page 291: ...inter driver Basic Printing Setup Printing from your smartphone tablet Print Documents from Your Smartphone iOS Print Documents from Your Smartphone Android Check2 Make sure appropriate print quality is selected see list above Select a print quality suited to the paper and to what you are printing If you notice blurs or uneven color increase the print quality setting and retry the printing Check3 ...

Page 292: ...k Installation of Print Head Important Remove the orange label and the protective tape of the print head to install it Check2 Check paper and print quality settings Printout Results Are Unsatisfactory Check3 Are the print head nozzles clogged Print the nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and pri...

Page 293: ...nt ink flush can rapidly consume ink so perform it only when necessary Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Installation of Print Head Check4 When an ink tank runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank If you use th...

Page 294: ... of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the corresponding color of ink Note Printed colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be d...

Page 295: ...ve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ...

Page 296: ...d or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality may improve the print result 296 ...

Page 297: ...ng the right paper for what you are printing Supported Media Types Check3 Correct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the paper corners curl more than 0 1 in 3 mm A in height the paper may smudge or may not feed properly Follow t...

Page 298: ... sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing...

Page 299: ... it so do this only when necessary Check7 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check8 Set longer ink drying time This allows the printed...

Page 300: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 300 ...

Page 301: ...Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 301 ...

Page 302: ...ce that time has elapsed Disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool to disable the setting Follow the procedure below to disable the setting 1 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 2 Select Auto Power 3 Select Disable for Auto Power Off 4 Select OK 5 Select OK on the displayed screen The setting ...

Page 303: ...ollowing to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sur...

Page 304: ...rinter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 304 ...

Page 305: ...Installation and Download Problems Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows 305 ...

Page 306: ...on Desktop and then select This PC from list on left In Windows 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click Msetup4 exe If you cannot install the printer driver with the Setup CD ROM install it from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from ...

Page 307: ...river restart your computer and then reinstall the printer driver Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD ROM or install it from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 307 ...

Page 308: ...nter driver that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use The printer is detected automatically in the network Make sure the printer was found and install the printer driver following the on screen instructions Note The network settings on the printer...

Page 309: ...Errors and Messages When Error Occurred Message Support Code Appears 309 ...

Page 310: ...paper is not fed properly 1000 There is no paper in the cassette or paper is not fed properly 1003 3 flashes Feed slot cover is open 1270 Paper is jammed when feeding paper from rear tray 1300 Paper is jammed when feeding paper from cassette 1303 Paper is jammed when performing automatic duplex printing 1304 Paper is jammed as printer pulled in printed paper 1313 4 flashes Print head contact prote...

Page 311: ...matic duplex printing 1310 11 flashes Paper size that is not compatible with automatic duplex printing is specified 1309 Automatic Print Head Alignment may have failed 2500 Cannot perform printing with current print settings 4103 Paper size or media type that cannot be fed from cassette is specified 4104 13 flashes Color ink may have run out 1686 14 flashes Print head cannot be recognized 1473 The...

Page 312: ...rred 5700 6 flashes Printer error has occurred 5400 6D01 7 flashes Printer error has occurred 5B00 5B01 5B02 5B03 8 flashes Printer error has occurred 5200 5205 5206 9 flashes Printer error has occurred 6800 6801 6830 6831 6832 6833 10 flashes An error requiring a repair has occurred 7500 7600 7700 7800 12 flashes Printer error has occurred 6A80 6A81 Other cases than above Printer error has occurr...

Page 313: ... 6933 6940 6941 6942 6943 6944 6945 6946 C000 When a Support Code and a message are displayed on the computer screen Windows Note For details on how to resolve errors without Support Codes refer to Message Support Code Appears 313 ...

Page 314: ...prob lem refer to the instruction manual sup plied with the wireless router and check the settings Lighting Failed in Wi Fi setup Press the printer s RESUME CANCEL button to resolve the error If you are performing setup with WPS 1 Check the security settings and per form setup again 2 Perform setup using another setup method Lighting Cannot find a wireless router dur ing setup Press the printer s ...

Page 315: ...Lighting Easy wireless connect has failed 3440 Lighting Lighting Easy wireless connect has failed 3441 315 ...

Page 316: ...Duplex Printing Problems and take the appropriate action Error Regarding Power Cord Being Unplugged Is Displayed Windows The printer may have been unplugged while it was on Check the error message that appears on the computer and click OK The printer starts printing See Unplugging the Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp...

Page 317: ...to check the device status 1 Select Control Panel Hardware and Sound Device Manager Note If the User Account Control screen appears select Continue 2 Double click Universal Serial Bus controllers and USB Printing Support If USB Printing Support Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3...

Page 318: ...llowing the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD ROM or the Canon website Could not print Application name File name Try printing again once the current job is complete 318 ...

Page 319: ...e Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1003 1200 1215 1270 1300 1303 1304 1309 1310 1313 1365 1366 1367 1430 1431 1432 1433 1470 1471 1472 1473 1476 147A 147B 1485 1641 1642 1682 1684 1686 1688 1700 1701 1702 1703 1890 1892 2000 to 2ZZZ 2500 3000 to 3ZZZ 3439 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5100 5200 5205 5206 5400 5700 5B00 5B01 5B0...

Page 320: ...1 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ C000 For paper jam support codes see also List of Support Code for Error Paper Jams 320 ...

Page 321: ... paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other t...

Page 322: ... need to turn off the printer to remove it press the RESUME CANCEL button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output slot or from the rear tray try to pull the p...

Page 323: ...ing it correctly If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 323 ...

Page 324: ... hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly Loading Paper in the Cassette 3 Press printer s RESUME CANCEL button The printer resumes...

Page 325: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 325 ...

Page 326: ...ette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper properly Loading Paper in the Cassette Loading Paper in the ...

Page 327: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 327 ...

Page 328: ...per What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer Rear side Removing Jammed Paper from Rear Side 328 ...

Page 329: ...n to stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open top cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the...

Page 330: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 330 ...

Page 331: ...the printer 7 Close top cover All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of pa...

Page 332: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 332 ...

Page 333: ... printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 3 Open rear tray cover and then pull up paper support 4 Detach rear cover Pull out the rear cover 333 ...

Page 334: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 334 ...

Page 335: ...Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 335 ...

Page 336: ...t to the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 33...

Page 337: ... rear tray Loading Paper in the Rear Tray Align the paper guides of the rear tray with the both edges of the paper After carrying out the above measures press the printer s RESUME CANCEL button Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note To cancel printing press the printer s RESUME CANCEL button 337 ...

Page 338: ...n the cassette Loading Paper in the Cassette Align the paper guides of the cassette with the edges of the paper After carrying out the above measures press the printer s RESUME CANCEL button Note The loadable paper differs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or B5 size plain paper To cancel printing press the printer s RESUME CANCEL button 338 ...

Page 339: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while If refilling ink tank or replacing optional FINE cartridge is in progress close the top cover after completing it 339 ...

Page 340: ...5 Cause Print head replacement in progress What to Do Complete print head replacement Note When you stop replacing the print head tilt the ink valve lever tightly to the right then close the top cover 340 ...

Page 341: ...placing the print head Open the top cover and close the ink valve by tilting the ink valve lever tightly to the left And then press the printer s RESUME CANCEL button to cancel the error Note When you stop replacing the print head press the printer s RESUME CANCEL button 341 ...

Page 342: ...1366 Cause Ink valve is closed What to Do Open the top cover and open the ink valve by tilting the ink valve lever tightly to the right And then close the top cover to cancel the error 342 ...

Page 343: ...Do Press the printer s RESUME CANCEL button to cancel the error Before performing ink flush refill the ink up to the position above the single dot shown in the ink tank Refilling Ink Tank Note Since ink flush consumes a lot of ink perform it only when necessary 343 ...

Page 344: ...ved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 344 ...

Page 345: ...ay not be compatible with this printer If you are printing press the printer s RESUME CANCEL button to cancel printing Remove the print head and reinstall it properly following the steps below This may resolve the error 1 Open top cover 2 Close ink valve Tilt the ink valve lever tightly to the left 345 ...

Page 346: ...print head handle it carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print head nozzles C on a print head The printer may not print properly if you touch them 346 ...

Page 347: ...5 Reinstall print head properly 6 Close print head locking cover and push it down Press firmly the print head locking cover until it clicks into place 7 Press down joint button 347 ...

Page 348: ...ace otherwise printing may become impossible 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close top cover If reinstalling the print head does not solve the problem it may be necessary to replace the print head For details refer to this page 348 ...

Page 349: ...ay not be compatible with this printer If you are printing press the printer s RESUME CANCEL button to cancel printing Remove the print head and reinstall it properly following the steps below This may resolve the error 1 Open top cover 2 Close ink valve Tilt the ink valve lever tightly to the left 349 ...

Page 350: ...print head handle it carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print head nozzles C on a print head The printer may not print properly if you touch them 350 ...

Page 351: ...5 Reinstall print head properly 6 Close print head locking cover and push it down Press firmly the print head locking cover until it clicks into place 7 Press down joint button 351 ...

Page 352: ...ace otherwise printing may become impossible 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close top cover If reinstalling the print head does not solve the problem it may be necessary to replace the print head For details refer to this page 352 ...

Page 353: ...reinstalled the FINE cartridge may be damaged Replace the FINE cartridge If this does not solve the problem even if you reinstall the contact protector or replace the FINE cartridge with a new one contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your...

Page 354: ...el printing then take one of the following actions Install the contact protector supplied with this printer properly Install the appropriate FINE cartridge properly If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer...

Page 355: ...k the Grayscale Printing check box on the Main sheet and then print again Main Tab Description Note In some application software color printing may be performed irrespective of the setting of the printer driver If this error occurs even if you check the Grayscale Printing check box on the Main sheet click the Print Options button on the Page Setup sheet and select Black Only at Print With Page Set...

Page 356: ...dge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s RESUME CANCEL button 356 ...

Page 357: ...imit line refill the ink tank with ink to above the single dot shown on the ink tank Refilling the ink tank to the upper limit line improves the accuracy of detection of the remaining ink level Refilling Ink Tank If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status and may also become damag...

Page 358: ...1642 Cause There may be insufficient black ink What to Do Refill the ink tank with entire contents of the ink bottle bundled with the printer 358 ...

Page 359: ...artridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 359 ...

Page 360: ...ly detected If you want to continue printing without this function press the printer s RESUME CANCEL button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 360 ...

Page 361: ... with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining color ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition If not printing in color remove the color ink cartridge and attach the co...

Page 362: ...g Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 362 ...

Page 363: ...he print head holder have been removed If the protective material or tape is still there remove it and close the top cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 363 ...

Page 364: ...age stopper is still inserted What to Do Open the top cover and pull out the carriage stopper A straight up Affix the carriage stopper to the indent next to where it was inserted Close the top cover to cancel the error 364 ...

Page 365: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s RESUME CANCEL button to cancel printing Then change the print settings and retry printing 365 ...

Page 366: ...any impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer wh...

Page 367: ...g in the printer again and turn it back on If the ink tank is refilled because it runs out of ink perform ink flush Cleaning the Print Heads If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 367 ...

Page 368: ...vice center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 368 ...

Page 369: ...vice center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 369 ...

Page 370: ...for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 370 ...

Page 371: ... the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 371 ...

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