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When Error Occurred

If an error occurs while printing, for example, if the paper runs out or jams, a troubleshooting message will
be displayed on the computer screen, and the printer's

Alarm

lamp and/or

ON

lamp will flash.

If you are using Windows, the support code (error number) may be displayed with the message.

If you are using macOS, you can check the support code (error number) on the

.

Take the appropriate action described in the message.

When a Support Code and a Message are displayed on the Computer
Screen (Windows):

For details on how to resolve errors with Support Codes, see

List of Support Codes for Printer Errors

For details on how to resolve errors without Support Codes, see

Message Is Displayed

.

When the Alarm lamp and/or ON lamp flashes:

The flash pattern and number of flashes vary depending on the cause of the error.

The

Alarm

lamp will flash/light when an error occurs that has a clear cause and remedy, such as when no

paper is loaded or the paper is jammed.

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Summary of Contents for G3030 Series

Page 1: ...G3030 series Online Manual English ...

Page 2: ...non Wi Fi Connection Assistant Screen 48 Performing Network Settings 52 Performing Changing Wired LAN Connection Ethernet Cable Settings 53 Performing Changing Wi Fi Settings 56 Assigning Printer Information 61 List of Models Which Does Not Support Diagnosis and Repair Function 62 List of Models Which Does Not Support IPv6 Configuration via USB Connection 63 Wi Fi Connection Assistant macOS 65 Wi ...

Page 3: ...rforming Maintenance Functions from the Printer 104 Maintenance Procedure 105 Printing the Nozzle Check Pattern 107 Examining the Nozzle Check Pattern 108 Cleaning the Print Head 109 Deep Print Head Cleaning 110 Aligning the Print Head 111 Cleaning 113 Cleaning Paper Feed Rollers 114 Cleaning Inside the Printer Bottom Plate Cleaning 116 Replacing Maintenance Cartridge 118 Overview 121 Safety 122 S...

Page 4: ...ows 158 Changing the Print Options 159 Setting the Ink to be Used 160 Managing the Printer Power 161 Changing the Printer Operation Mode 163 Changing Printer Settings from Your Computer macOS 165 Managing the Printer Power 166 Changing the Printer Operation Mode 167 Changing Settings from Operation Panel 168 Setting Items on Operation Panel 169 Checking the Total Number of Uses of Printer 170 Init...

Page 5: ...iption 210 Setting the Number of Copies and Printing Order 222 Perform Borderless Printing 224 Page Layout Printing 226 Duplex Printing 227 Overview of the Printer Driver 228 Canon IJ Printer Driver 229 Opening Printer Driver s Setup Screen 230 Canon IJ Status Monitor 231 Instructions for Use Printer Driver 232 Maintenance Tab Description 234 Canon IJ Status Monitor Description 237 Updating the Dr...

Page 6: ...ication Software ScanGear 270 What Is ScanGear Scanner Driver 271 Starting ScanGear Scanner Driver 273 Scanning in Basic Mode 274 ScanGear Scanner Driver Screens 277 Basic Mode Tab 278 Advanced Mode Tab 286 General Notes Scanner Driver 292 Scanning Tips 294 Positioning Originals Scanning from Computer 295 Network Scan Settings 299 Scanning in macOS 303 Scanning According to Item Type or Purpose IJ...

Page 7: ...Network Settings 350 Connecting with Wireless Direct 352 Problems While Printing Scanning from Smartphone Tablet 354 Cannot Print Scan from Smartphone Tablet 355 Printing Problems 358 Printer Does Not Print 359 Printer Does Not Pick Up or Feed the Paper No Paper Error 362 Printout Copy Results Are Unsatisfactory 365 Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks 368 Li...

Page 8: ...r Driver Installation Windows 397 Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB 326 Updating MP Drivers Printer Driver in Network Environment Windows 400 Errors and Messages 401 When Error Occurred 402 Message Is Displayed 404 List of Support Codes for Printer Errors 406 What to Do When Paper Is Jammed 412 Removing Jammed Paper inside Printer 415 1000 419 12...

Page 9: ...2901 433 3252 434 4103 435 5100 436 5200 437 6000 438 ...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Trademarks and Licenses Screenshots in This Manual 10 ...

Page 11: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 12: ...Trademarks and Licenses Trademarks Licenses 12 ...

Page 13: ...s Incorporated in the United States and or other countries Adobe Acrobat Flash Photoshop Photoshop Elements Lightroom Adobe RGB and Adobe RGB 1998 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Amazon Echo and Alexa are trademarks of Amazon com Inc or its affiliates Google Google Home and Android are trademarks of Google LLC...

Page 14: ...DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Def...

Page 15: ...ight owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable c...

Page 16: ...or regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provide...

Page 17: ...chnology Inc copyright notice BSD Copyright c 2001 2003 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary ...

Page 18: ...THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc copyright notice BSD Copyright c 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Use is subject to license terms below This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo and Solaris are trademar...

Page 19: ...E FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF...

Page 20: ...E IS PROVIDED BY THE COPYRIGHT HOLDER AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERV...

Page 21: ...YRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 22: ...OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Written by Joel Sherrill joel OARcorp com COPYRIGHT c 1989 2000 On Line Applications Research Corporation OAR Permission to use copy modify and distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or...

Page 23: ...ILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The FreeType Project LICENSE 2006 Jan 27 Copyright 1996 2002 2006 by David Turner Robert Wilhelm and Werner Lemberg Introduction The FreeType Project is distributed in several archive packages some of them may cont...

Page 24: ...as well as linking it to form a program or executable This program is referred to as a program using the FreeType engine This license applies to all files distributed in the original FreeType Project including all source code binaries and documentation unless otherwise stated in the file in its original unmodified form as distributed in the original archive If you are unsure whether or not a parti...

Page 25: ... that you use one or more of the following phrases to refer to this software in your documentation or advertising materials FreeType Project FreeType Engine FreeType library or FreeType Distribution As you have not signed this license you are not required to accept it However as the FreeType Project is copyrighted material only this license or another one contracted with the authors grants you the...

Page 26: ...ht c 2011 2015 ARM LIMITED All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of cond...

Page 27: ... the following conditions are met Redistributions of source code must retain copyright notices this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the CRYPTOGAMS nor the names of...

Page 28: ... this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION INC AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED T...

Page 29: ...ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Lua Copyright 1994 2014 Lua org PUC Rio Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish di...

Page 30: ...of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright...

Page 31: ...ISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Copyright C 2019 Broadcom Corporation All Rights Reserved Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED AS IS AND THE...

Page 32: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following applies only to products supporting PIXUS Cloud Link PIXMA Cloud Link or MAXIFY Cl...

Page 33: ... or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIR...

Page 34: ...ted to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can conn...

Page 35: ... is wrong with network connection Select either link below to download Wi Fi Connection Assistant Checking Printer Connection Status Using Wi Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or ...

Page 36: ...Restrictions Notices when printing using web service Notice for Web Service Printing 36 ...

Page 37: ...S together with WPA2 or higher security The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band available for use with the printer includes the channels that are allowed for indoo...

Page 38: ... be used In Wireless Direct mode you can connect up to five devices at the same time If you try to connect a sixth device while five devices are already connected an error will appear If an error appears disconnect a device that does not use the printer and then redo the settings Wireless Direct connects a device such as a computer to the printer at 2 4 GHz Devices connected to the printer using W...

Page 39: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Devices 39 ...

Page 40: ...he correct printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC addres...

Page 41: ...rinter is used with a LAN connection refer to Setup Guide to setup Reconfiguration Method of Wi Fi Connection If you want to switch to Wireless Direct when using the printer with Wi Fi connection When using Wi Fi connection 2 4 GHz connection is available Wireless Direct and Wi Fi connection can be used together When using Wi Fi connection 5 GHz switch to a 2 4GHz wireless LAN Wi Fi before connect...

Page 42: ... For macOS Refer to Setup Guide and redo setup 42 ...

Page 43: ...t Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important Available functions and settings vary depending on your printer 43 ...

Page 44: ...n Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving security we rec...

Page 45: ...nt In Windows 7 click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network Setup on the displayed screen If you select Diagnose and Repair Diagnosing and Repairing Network Setti...

Page 46: ...Follow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be d...

Page 47: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 47 ...

Page 48: ...nter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searching Specific P...

Page 49: ...tup Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If ...

Page 50: ...he pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its ...

Page 51: ... printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E Disp...

Page 52: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 52 ...

Page 53: ... printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings menu...

Page 54: ...HCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer yo...

Page 55: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not availa...

Page 56: ... on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To perform setup for a USB conne...

Page 57: ...onnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet...

Page 58: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 59: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 60: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 60 ...

Page 61: ...lect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu 5 The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK 6 The Detail...

Page 62: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 62 ...

Page 63: ...series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 serie...

Page 64: ... TR9530 series TS3300 series E3300 series 64 ...

Page 65: ...nection Assistant Starting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important Available functions and settings vary depending on your printer 65 ...

Page 66: ...mputer on which it is installed In addition Wi Fi Connection Assistant restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install Wi Fi Connection Assistant disable block function of firewall 66 ...

Page 67: ...n select Wi Fi Connection Assistant When you start up Wi Fi Connection Assistant the screen below appears Enter the password specified for your computer and select Install Helper Wi Fi Connection Assistant starts diagnosis and repair of network Diagnosing and Repairing Network Settings 67 ...

Page 68: ...List of Models Which Does Not Support Diagnosis and Repair Function Wi Fi Connection Assistant starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communication...

Page 69: ... function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 69 ...

Page 70: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 70 ...

Page 71: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 71 ...

Page 72: ...y bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Photo Paper Plus Semi gloss SG 201 even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and...

Page 73: ... Loading paper in landscape orientation D can cause paper jams Note Check that the tip of paper comes up against the inner part of a feed slot when you load long length paper Depending on the weight of the paper the leading edge may rise and printing may be shifted Make sure that the leading edge of the paper does not rise such as by holding the part that protrudes from the rear tray 73 ...

Page 74: ...uide and adjust the guides to both edges of the paper stack 5 Do not slide the paper guides too tightly against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark E 74 ...

Page 75: ...low you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper size loaded on the rear tray matches the...

Page 76: ...put paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure not to pull the paper forcefully while printing 76 ...

Page 77: ...ive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading e...

Page 78: ...at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up After loading envelopes on the rear tray the Paper lamp flashes 5 Move the right paper guide and adjust the guides to both edges of the envelopes 5 Do not slide the paper guides too tightly against the envelopes The envelopes may not be fed properly 78 ...

Page 79: ... Select button D to select and press OK button E 6 Using a Web Browser paper information is set according to the envelope loaded on the rear tray Handling Printer Configuration Using the Web Browser 7 Pull out the paper output tray F and open the output tray extension G 7 79 ...

Page 80: ...ze loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper size settings When this function is enabled the Alarm lamp flashes if these settings do not match to prevent incorrect printing When the Alarm lamp flashes check and correct the paper settings 80 ...

Page 81: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 81 ...

Page 82: ...mportant Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 82 ...

Page 83: ...3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 83 ...

Page 84: ...nning by spec ifying a standard size A4 Letter etc Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original Loading Only One Original in Center of Platen Scanning two or more originals Loading Two or More Originals on Platen Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignm...

Page 85: ...ced on the diagonally striped area cannot be scanned Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN Allow 0 40 in 1 cm or more space between the edges diagonally striped area of the platen and the originals and between the originals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm 8...

Page 86: ...pensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 86 ...

Page 87: ...aper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 87 ...

Page 88: ...taching the document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically 88 ...

Page 89: ...89 ...

Page 90: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 90 ...

Page 91: ... From Windows Changing the remaining ink level notification setting From another operating system Handling Printer Configuration Using the Web Browser If the remaining ink level notification function is disabled visually inspect the remaining ink and refill the ink tanks as necessary Continuing printing with ink below the lower limit line of an ink tank may prevent satisfactory print quality Note ...

Page 92: ...he printer 3 Open the tank cap C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 4 Hold the ink bottle upright and gently twist the bottle cap H to remove 4 92 ...

Page 93: ... s inlet I slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles If ink is not injected into the ink tank slowly remove and insert the ink bottle 93 ...

Page 94: ...ghtly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Close the tank cap of the ink tank 7 Make sure the tank cap is completely inserted 8 Close the scanning unit cover 8 To close the scanning unit cover lift it up slightly and then lower it gently 94 ...

Page 95: ...g onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ...

Page 96: ...white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 96 ...

Page 97: ...e remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the printer before printing After the initial filling if either of the ink tanks is refilled before the remaining ink level reaches the lower limit line a significant error may occur in the accuracy of the remaining ink level notific...

Page 98: ...cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenance cartridge When the maintenance cartridge becomes full replacement is necessary If a message is displayed indicating that the maintenance cartridge is nearly full replace the maintenance cartridge ...

Page 99: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 99 ...

Page 100: ...t and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password see Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Printing a Nozzle Check Pattern Managing the Printer Power Cha...

Page 101: ...ozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolve the print head problem clean it once more Important Cleaning consumes a small amount of ink Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only wh...

Page 102: ...5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Deep Cleaning only when necessary Related Topic Printing a Nozzle Check Pattern 102 ...

Page 103: ... 3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can ...

Page 104: ...ng Maintenance Functions from the Printer Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 104 ...

Page 105: ...nt result Set Media Type Quality etc Media Quality Tab When the Print Results Are Blurred or Uneven Step 1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step 2 Examine the nozzle check pattern If there are missing lines or horizontal streaks in the pattern Ste...

Page 106: ... not resolved replace ink in print head Important Replace ink in print head consumes a great amount of ink Frequent replace ink in print head can rapidly consume ink so replace ink in print head only when necessary Be sure to check the remaining ink level before replacing ink in print head Replace Ink in Print Head If the nozzle check pattern is not printed correctly even after performing replace ...

Page 107: ...w You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3 Press and hold the Stop button and release it when the Alarm lamp flashes once 3 The nozzle check pattern will be printed Do not perform any other operations until the printer completes the printing...

Page 108: ...tal streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 108 ...

Page 109: ...Press and hold the Stop button and release it when the Alarm lamp flashes 2 times 2 The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 to 2 minutes 3 Check the print head condition 3 To check the print head condition print th...

Page 110: ... release it when the Alarm lamp flashes 3 times 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 3 minutes 4 Check the print head condition 4 To check the print hea...

Page 111: ...pare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 2 Loading Plain Paper Photo Paper 3 Press and hold the Stop button and release it when the Alarm lamp flashes 4 times 3 4 Press the Black button or the Color button 4 The print head alignment sheet will be printed Important Do not touch any printed pa...

Page 112: ...ghts after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the OK button to release the error then take appropriate action When Error Occurred Note For Windows wh...

Page 113: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 113 ...

Page 114: ...e cleaned without paper 5 Make sure that the paper feed roller has stopped rotating load three sheets of A4 or 5 Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 6 Press the Black button or the Color button 6 The printer starts cleaning The cleaning will be complete when the paper is ejected 7 Press the Stop button 7 If the problem is still not resolved with the operation ...

Page 115: ...If the problem is not resolved after cleaning contact Canon to request a repair 115 ...

Page 116: ...aper 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4 Fold one side of the opened paper in another half aligning the edge with the center crease 4 unfold the paper 5 Load only this sheet of paper on the rear tray so that the wider folding margin is put down 5 with the open...

Page 117: ...ected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the ...

Page 118: ...nance cartridge becomes full an error message is displayed and the printer stops working until the cartridge is replaced with a new one Do not touch the terminal A or opening B of the maintenance cartridge Note Use a maintenance cartridge with the model number below Maintenance Cartridge MC G04 1 Prepare a new maintenance cartridge 1 Remove the maintenance cartridge and the attached plastic bag fr...

Page 119: ...t place the removed maintenance cartridge on a desk or other surface as there may be ink on the bottom of the cartridge To prevent ink from leaking do not tilt the removed maintenance cartridge or turn it upside down Put the used one immediately into the plastic bag that came with the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking 119 ...

Page 120: ... your hands 7 Insert the new maintenance cartridge straight until it stops 7 8 Attach the maintenance cover 8 Align the tab on the back of the maintenance cover with the hole on the printer and close it 9 Secure with the coin screw 9 10 Turn the printer on 10 120 ...

Page 121: ...ng Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser Specifications 121 ...

Page 122: ...Safety Safety Precautions Regulatory Information WEEE 122 ...

Page 123: ... electric shock or injury Do not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord wi...

Page 124: ... are laid down ink may leak When refilling ink tanks take sufficient care to prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ...

Page 125: ...stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or...

Page 126: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 126 ...

Page 127: ... Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten gescheh...

Page 128: ...ux équipements électriques et électroniques Parallèlement votre entière coopération dans le cadre de la mise au rebut correcte de ce produit favorisera une meilleure utilisation des ressources naturelles Pour plus d informations sur les points de collecte des équipements à recycler contactez vos services municipaux les autorités locales compétentes le plan DEEE approuvé ou le service d enlèvement ...

Page 129: ...un sistema de gestión RAEE autorizado o con el servicio de recogida de basuras doméstico Si desea más información acerca de la devolución y reciclado de RAEE visite la web www canon europe com weee Només per a la Unió Europea i a l Espai Econòmic Europeu Noruega Islàndia i Liechtenstein Aquest símbol indica que aquest producte no s ha de llençar a les escombraries de la llar d acord amb la Directi...

Page 130: ... a União Europeia e AEE Noruega Islândia e Liechtenstein Este símbolo indica que o produto não deve ser colocado no lixo doméstico de acordo com a Directiva REEE 2012 19 UE e a legislação nacional Este produto deverá ser colocado num ponto de recolha designado por exemplo num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resídu...

Page 131: ...ι Ηλεκτρονικού Εξοπλισμού ΗΗΕ Ο ακατάλληλος χειρισμός αυτού του τύπου αποβλήτων μπορεί να έχει αρνητικό αντίκτυπο στο περιβάλλον και την υγεία του ανθρώπου λόγω δυνητικώς επικίνδυνων ουσιών που γενικά συνδέονται με τον ΗΗΕ Ταυτόχρονα η συνεργασία σας όσον αφορά τη σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων Για περισσότερες πληροφορίες σχετικά με τα σ...

Page 132: ...ltä Lisätietoja sähkö ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www canon europe com weee Endast för Europeiska unionen och EES Norge Island och Liechtenstein Den här symbolen visar att produkten enligt WEEE direktivet 2012 19 EU och nationell lagstiftning inte får sorteras och slängas som hushållsavfall Den här produkten ska lämnas in på en därför avsedd insamlingspl...

Page 133: ...elére feljogosított gyűjtőponton Az ilyen jellegű hulladékok a nem megfelelő kezelés esetén a bennük található veszélyes anyagok révén ártalmasak lehetnek a környezetre és az emberek egészségére Továbbá a termékből származó hulladék megfelelő kezelésével hozzájárulhat a természetes nyersanyagok hatékonyabb hasznosításához A berendezésekből származó újrahasznosítható hulladékok elhelyezésére vonatk...

Page 134: ... Ďalšie informácie o mieste recyklácie opotrebovaných zariadení získate od miestneho úradu úradu životného prostredia zo schváleného plánu OEEZ alebo od spoločnosti ktorá zaisťuje likvidáciu komunálneho odpadu Viac informácií nájdete aj na webovej stránke www canon europe com weee Üksnes Euroopa Liit ja EMP Norra Island ja Liechtenstein See sümbol näitab et antud toodet ei tohi vastavalt elektri j...

Page 135: ...mas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai ir žmonių sveikatai Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką kartu prisidėsite prie veiksmingo gamtos išteklių naudojimo Jei reikia daugiau informacijos kaip šalinti tokias atliekas kad jos būtų toliau perdirbamos kreipkitės į savo miesto valdžios institucijas atliekų tvarkymo organizacijas ...

Page 136: ...от излязло от употреба ЕЕО посетете www canon europe com weee Doar pentru Uniunea Europeană şi EEA Norvegia Islanda şi Liechtenstein Acest simbol indică faptul că acest produs nu trebuie aruncat o dată cu reziduurile menajere în conformitate cu Directiva DEEE Directiva privind deşeurile de echipamente electrice şi electronice 2012 19 UE şi legile naţionale Acest produs trebuie transportat la un pu...

Page 137: ...li službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za prikupljanje npr na osnovi jedan za jedan kada kupu...

Page 138: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 138 ...

Page 139: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 140: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 140 ...

Page 141: ...n a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please handle with care and ensure the box remains fla...

Page 142: ...dhesive tape to secure all the covers on the printer to keep them from opening during 6 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 7 Attach the protective material to the printer when packing the printer in the box 7 142 ...

Page 143: ...curity settings on the printer such information may be stored in the printer To keep your personal information safe please be sure to reset all printer settings when sending the printer for repair lending or transferring the printer to another person or disposing of the printer Initializing Printer Settings 143 ...

Page 144: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 145: ...Main Components and Their Use Main Components Power Supply 145 ...

Page 146: ...Main Components Front View Rear View Inside View Operation Panel 146 ...

Page 147: ...e and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes D Paper Output Tray Printed paper is ejected Pull out it before printing E Output Tray Extension Open to support ejected paper F Operation Panel Use to change the settings of the printer or to operate it Operation Panel 147 ...

Page 148: ...G Document Cover Open to load an original on the platen H Platen Load an original here 148 ...

Page 149: ...ower cord C Maintenance Cover Remove when replacing the maintenance cartridge D Maintenance Cartridge Absorbs ink used for cleaning Replacing Maintenance Cartridge Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 149 ...

Page 150: ...ill the low tanks Refilling Ink Tanks D Upper Limit Line Indicates the maximum capacity of the ink E Middle Line Indicates the middle position between the Upper Limit Line and Lower Limit Line F Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line G Single Dot Indicates the amount of ink required when re...

Page 151: ...lor button Starts color copying etc G Stop button Cancels operation when print copy or scan job is in progress You can also press and hold the Stop button to perform maintenance or configure the device settings H Alarm lamp Lights or flashes when an error occurs I OK button Finalizes the paper size Also used to resolve errors J Wi Fi button Enables disables Wi Fi Lights when Wi Fi is enabled K Wir...

Page 152: ...Power Supply Checking that Power Is On Turning the Printer On and Off Unplugging the Printer 152 ...

Page 153: ...Checking that Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 153 ...

Page 154: ...Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to turn off the printer When the ON lamp stops flashing the printer is turned off...

Page 155: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default 155 ...

Page 156: ... ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 1 2 Confirm that the ON lamp is off 2 3 Unplug the power cord 3 The specification of the power cord differs depending on the country or region of use 156 ...

Page 157: ... Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser 157 ...

Page 158: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 158 ...

Page 159: ...is option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box opens 3 Change the individual settings 3 If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 159 ...

Page 160: ...Page Setup tab 4 When you perform printing the specified ink will be used Important When the following settings are specified Black Only does not function because the printer uses an ink other than black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Media Quality tab A checkmark is added to Borderless Printing on...

Page 161: ...a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most ...

Page 162: ...o disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 162 ...

Page 163: ...computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configure settings 3 If necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified ...

Page 164: ...necessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 164 ...

Page 165: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 165 ...

Page 166: ...nction automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 1 2 Click Energy saving settings 2 3 Complete the following settings 3 Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the pri...

Page 167: ...mismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the l...

Page 168: ...Changing Settings from Operation Panel Setting Items on Operation Panel Checking the Total Number of Uses of Printer Initializing Printer Settings 168 ...

Page 169: ...t value 7 Roller cleaning 8 Bottom plate cleaning 9 Ink level notification Disabled 10 Improving paper rubbing 11 Detecting paper setting mismatch 12 Wi Fi Direct 13 Perform replace ink in print head 14 Executing WPS PIN code 15 Printing of usage statistics 16 Resetting LAN settings 17 Resetting all settings 18 IPv6 settings Press the Color button to enable the function or press the Black button t...

Page 170: ...r of uses of printer can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press and hold the Stop button and release it when the Alarm lamp flashes 15 times 3 The total number of uses of printer is printed 170 ...

Page 171: ... Check that printer is turned on 1 2 Press and hold the Stop button and release it when the Alarm lamp flashes 17 times 2 All the printer settings are initialized Note You cannot set the following setting items back to the default The current position of the print head 171 ...

Page 172: ...ture 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power...

Page 173: ... region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WPA PSK TKIP AES WPA2 PSK TKIP AES WPA3 SAE AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Wind...

Page 174: ...acOS Operating System macOS Mojave 10 14 6 macOS Monterey 12 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 174 ...

Page 175: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 175 ...

Page 176: ...ailable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 P...

Page 177: ...ed on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executive A6 A5 A4 B5 B Oficio M Oficio Foolscap Legal India KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25...

Page 178: ...rd 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 178 ...

Page 179: ... 1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 x10 20x25cm 2L 127x178mm 10 sheets KG 4 x6 10x15 L 89x127mm Square 3 5 Square 5...

Page 180: ...r may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper...

Page 181: ...r notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on ...

Page 182: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 183: ...ntable sheets per pigment color ink bottle Standard mode 7 700 sheets Economy mode 8 100 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Quality to Economy Borderless printing OFF The number of printable sheets is calculated bas...

Page 184: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 184 ...

Page 185: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 185 ...

Page 186: ...e Windows Printer Driver Basic Printing Setup Basic Main Controls Basic Settings Tab Set Media Type Quality etc Media Quality Tab Set the Layout of Printed Documents Page Setup Tab Overview of the Printer Driver Updating the Driver 186 ...

Page 187: ...our purpose in Profiles on the Basic Settings tab If you select a print setting Paper Size and Media Type will change automatically Note When the paper size to be printed is selected from Printer Paper Size the zoom level is automatically set according to the selected paper size To select a zoom level of your choice add a checkmark to Zoom and enter a number 4 Select Media Type B According to Requ...

Page 188: ...Note For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver 188 ...

Page 189: ...Main Controls Basic Settings Tab Basic Settings Tab Description Paper Settings on the Printer Driver 189 ...

Page 190: ...ore printing Always print with current settings Page Size Printer Paper Size Media Type Quality Copies Collate Orientation Grayscale Printing Borderless Printing Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Profiles The names and icons of frequently used printing profiles are registered When you select a printing profile according to the purpose of the document settings that ...

Page 191: ...re set from the application software those settings have priority Envelope If you select this setting for printing an envelope Media Type is set automatically to Envelope In the Envelope Size Setting dialog box select the size of the envelope to be used Greeting Card When selected for printing a greeting card the Media Type is automatically set to Inkjet Greeting Card The Quality is also set to Hi...

Page 192: ...and horizontal dimensions for the paper size Printer Paper Size Selects the size of paper actually loaded into the printer Normally it will appear as Same as Page Size and the document is printed with no scaling If you select a paper size that is smaller than the Page Size the document size will be reduced If you select a paper size that is larger the document size will be enlarged Also if you sel...

Page 193: ...he two settings or the specified printing order may not be enabled Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setting Landsc...

Page 194: ...both sides of the paper This type of printing ensures that pages can be collated properly in page number order when the printed sheets are folded and stapled at the center Preferences Opens the Booklet Printing dialog box Click this button to set details on booklet printing Binding Location Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and autom...

Page 195: ...pplication software Save the orientation setting Saves the Orientation to the printing profile in Profiles To apply the saved print orientation when the printing profile is selected check this check box If this check box is unchecked the print orientation is not saved and consequently the Orientation setting is not applied when the printing profile is selected Instead the printer prints with the p...

Page 196: ...es for pasting together the pages into a poster Check this check box to print the words Note Depending on the environment of the printer driver you are using this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages into a poster Check this check box to print the cut lines Print page range Specif...

Page 197: ...f the sheet Page Border Prints a page border line around each document page Check this check box to print the page border line Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source The paper source of the media is being displayed Media Type Displays the Media Type that is currently set on the ...

Page 198: ...nter driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 508 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Matte Photo Paper MP 101 Matte Photo Paper Canon genuine papers Original Product Media ...

Page 199: ...ommercially available papers Media name Media Type in the printer driver Plain Paper including recycled paper Plain Paper Envelopes Envelope Greeting Cards Inkjet Greeting Card Card Stock Card Stock 199 ...

Page 200: ...per jam With return postcards borderless printing cannot be used 5 Select the media type 5 Select the Hagaki you want to use from Hagaki in Media Type Important This printer cannot print on postcards that have photos or stickers attached You will get cleaner printing if you print the message side first and then print the address side The paper settings on the printer driver are different depending...

Page 201: ...selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the Maintenance tab 6 Select the print quality 6 For Quality select the quality according to your purpose 7 Click OK 7 When you perform print the information is printed on the envelope Important When you ...

Page 202: ...deleted at any time Registering a Printing Profile 1 Open the printer driver setup window 1 2 Set the necessary items 2 From Profiles on the Basic Settings tab select the printing profile to be used and if necessary change each of the settings You can also register necessary items on the Media Quality and Page Setup tabs 3 Click Add 3 The Add to Profiles dialog box opens 202 ...

Page 203: ... driver or upgrade the printer driver version the print settings that are already registered will be deleted from Profiles Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted 1 Select the printing profile you want to delete from the Profiles list on the Ba...

Page 204: ...pe Quality etc Media Quality Tab Media Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles 204 ...

Page 205: ...ew before printing Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which pap...

Page 206: ...ntensity Selects color adjustment method Auto Cyan Magenta Yellow Brightness Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box you can adjust individual color settings suc...

Page 207: ...when each item is adjusted Note The graphic is in monochrome when the Grayscale Printing check box is checked View Color Pattern Displays a pattern for checking color changes produced by color adjustment If you want to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color...

Page 208: ...the type of document to be printed Color Correction Allows you to select Driver Matching ICM or None to match the purpose of the print operation Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM is unavai...

Page 209: ...Set the Layout of Printed Documents Page Setup Tab Page Setup Tab Description Setting the Number of Copies and Printing Order Perform Borderless Printing 209 ...

Page 210: ...s a similar function set them with the application Settings Preview Page Size Printer Paper Size Copies Print from Last Page Collate Orientation Rotate 180 degrees Borderless Printing Page Layout Zoom 1 sided 2 sided Booklet Printing Binding Location Specify Margin Print Options Stamp Background Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You...

Page 211: ...check box to print your document in normal order starting from the first page Collate Check this check box to group together the pages of each copy when you want to print multiple copies Uncheck this check box when you want to print with all pages of the same page number grouped together Important When the application software that you used to create the document has the same function give priorit...

Page 212: ...cument to print Page Layout Selects the size of the document you want to print and the type of printing 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper To change the page order click Preferences In the Page Layout Printing dialog box that appears specify Page Order Poster 1 x 2 to Poster 4 x 4 This function enables you to enlarge the image data and divide the enla...

Page 213: ... Stamp and Background may not be available Defaults Restores all the settings you have changed to their default values Clicking this button restores all the settings on the current screen to their default values factory settings Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper si...

Page 214: ...es to specify a specific page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab Only the pages shown on the screen will be printed this time Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet Printing only on one side and print...

Page 215: ...s function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Disable the color profile setting of the application software Checking this check box disables information in the color profile that was set on the application software When the information in the color profile set on the application software is output to the printer dri...

Page 216: ...ata to be sent to the printer Select Recommended under normal circumstances Important A large amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the ink to be used when printing Select from All Colors Default and Black Only Important When the following settings are specified Black Only does not function becau...

Page 217: ...he first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap behind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Backg...

Page 218: ...Type Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline Selects a frame that encloses the stamp text string If a large font size is selected for Size characters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color cl...

Page 219: ...gle can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp position to Center and the rotation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the t...

Page 220: ... a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Sav...

Page 221: ...Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 221 ...

Page 222: ...print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page number together Print from Last Page Collate Print from Last Page Collate Print from Las...

Page 223: ...gs on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Note By setting both Print from Last Page and Collate you can perform printing so that papers are collated one by one starting from...

Page 224: ...up tab Click OK when the confirmation message appears When a message prompting you to change the media type appears select a media type from the list and click OK 3 Check the paper size 3 Check the Page Size list When you want to change it select another page size from the list The list displays only sizes that can be used for borderless printing 4 Adjust the amount of extension from the paper 4 I...

Page 225: ...test printing select Plain Paper and click OK Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed When you are not satisfied with the result o...

Page 226: ...ize 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Preferences specify the following settings in the Page Layout Printing dialog box and click OK Page Order To change the page arrangement order select a placement method from the list Page Border To print a page border...

Page 227: ... select another stapling side from the Binding Location list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and then click OK 6 Complete the setup 6 Click OK on the Page Setup tab When you perform print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button ...

Page 228: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 228 ...

Page 229: ...rent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our website Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying the Manu...

Page 230: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the icon of yo...

Page 231: ...tor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer When Errors Occur The Canon IJ Sta...

Page 232: ...ffers from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs If image data is not printed correctly display the Print Options dialog box from the Page Setup tab and change the setting of Disable ICM required from the ...

Page 233: ...s Print dialog box again 7 Open the printer driver setup window and click OK 8 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 233 ...

Page 234: ...Custom Settings dialog box Perform this function to change the settings of this printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer View Printer Status Starts the Canon IJ Statu...

Page 235: ... is selected for Page Size on the Page Setup tab the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting Do not detect mismatched paper settings when printing from a computer When you print documents from your computer the paper loaded in the printer and the paper size setting on the printer driver do not match th...

Page 236: ...tics to send information To stop sending information uncheck this check box The check box appears only if a user with administrator privileges is logged on If information is not provided the check box will not appear 236 ...

Page 237: ...tion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and messages related to printer status and ink During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content ...

Page 238: ...t the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays a guide mes...

Page 239: ...etailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help ...

Page 240: ...e The installation program starts 3 Install the driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can download the driver for free but any Internet access charges i...

Page 241: ...2 Perform the uninstaller 2 Click Start When the confirmation message appears click Yes When all the files have been deleted click Complete The deletion of the Driver is complete 241 ...

Page 242: ...OS AirPrint Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 242 ...

Page 243: ...ng methods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 Register the set paper size in Paper Select button on the printer The paper type will be set ...

Page 244: ...ccur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed Note Use the Print dialog to set general print settings such as the layout and the print sequence For information about print settings refer to macOS help 6 Click Print 6 The printer prints ...

Page 245: ...cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of Envelopes For printing on the envelope from Mac refer to the following Print result image Orientation of print data ...

Page 246: ... Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select the Hagaki you want to use for Media Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached You will get cleaner printing if you print the message side first and then print the address side 4 Click Print 4 ...

Page 247: ...e USB cable to a Mac the printer is automatically added The below procedure is not necessary in this case 1 Select the printer 1 Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wireless router or directly connected to the PC Direct Connection 2 S...

Page 248: ...ialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software 1 The Print dialog opens 248 ...

Page 249: ... Print Queue 2 Check the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error messag...

Page 250: ...aining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status check screen appears 3 Select the unnecessary print job and click Delete 3 The selected print jobs will be deleted 250 ...

Page 251: ...nter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 1 2 Delete printer from list of printers 2 Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message app...

Page 252: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 252 ...

Page 253: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 253 ...

Page 254: ...according to the loaded paper Media type is set depending on the paper size Paper size Media type A4 LTR Plain paper 4 x6 Photo paper optional optional Note The is set to the same as the paper size and type set in paper information of the Remote UI By default the legal sized plain paper is set as the paper size and type in this printer Handling Printer Configuration Using the Web Browser When the ...

Page 255: ...For example when the paper size setting for printing is A5 and the paper size setting set to A4 on the printer the printer starts printing with A5 on the paper loaded Printing after replacing paper You print after replacing paper loaded on the rear tray For example when the paper size setting for printing is A5 and the paper size setting set to A4 on the printer you load A5 sized paper before you ...

Page 256: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper 256 ...

Page 257: ...the one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or remove the original from the platen until scanning is completed While the printer is scanning the original the ON lamp keeps flashing Note The original is copied at the same magnification on plain paper The original is copied on plain paper with borders Print Quality For the pri...

Page 258: ...ording to the number of copies you want Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or remove the original from the platen until scanning is completed While the printer is scanning the original the ON lamp keeps flashing Note The original is copied automatically by reduci...

Page 259: ...Scanning Scanning in Windows Scanning in macOS 259 ...

Page 260: ...eating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen Important Available functions and settings vary depending on your scanner or printer 260 ...

Page 261: ...to Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files 261 ...

Page 262: ... and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 11 Windows 10 Windows 8 1 Documents folder Windows 7 My Documents folder To change folder...

Page 263: ...Note To set the applications to integrate with see Settings Dialog Box 263 ...

Page 264: ... items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 3 4 Click Auto in the IJ Scan Utility main screen 4 Scanning starts Note To cancel the scan click Cancel Use the Settings Scanning from a Computer dial...

Page 265: ...F settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scanning from the next time In the Settings dialog box specify image processing settings such as slant correction and outline emphasis set the destination of the scanned images and more as needed When set...

Page 266: ...F file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start IJ Scan Utility 2 3 Click PDF Editor in the IJ Scan Utility main screen 3 IJ PDF Editor starts 4 To specify the paper size resolution and other settings click Settings from the File 4 menu and then set each item in the Settings Scanning from a Computer dialog box Note Once settings are ...

Page 267: ...ion When deleting pages Click the page you want to delete and then click Delete Page on the Toolbar Note These buttons appear when two or more pages have been created 8 Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Important The following items cannot be set for images whose resolution is outside the range of 75 dpi to 600 dpi or whose number of pixels in the ...

Page 268: ... normally select this setting High Compresses the file size when saving This will reduce the load on your network and server Important If you save PDF files with high compression repeatedly images may degrade Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search Correct slanted text originals Se...

Page 269: ...tly Images with small amount of text Images containing text whose font size is outside the range of 8 points to 48 points Images containing special fonts effects italics or hand written text Images with patterned backgrounds Set up password security Select this checkbox to display the Password Security Settings dialog box for setting a password for opening the created PDF file or a password for pr...

Page 270: ...Gear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 270 ...

Page 271: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 272: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 272 ...

Page 273: ...up the network environment Starting from IJ Scan Utility 1 Start IJ Scan Utility 1 For how to start it see Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 1 2 On application s menu select machine 2 Note A mac...

Page 274: ...iew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on mod...

Page 275: ...nt Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size 5 Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed 6 Adjust the size and position of the cropping frames ...

Page 276: ...ation to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 276 ...

Page 277: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box 277 ...

Page 278: ...ems vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF ...

Page 279: ...tive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image a...

Page 280: ... selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Dele...

Page 281: ...just the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Co...

Page 282: ...ilable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolb...

Page 283: ...able when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of th...

Page 284: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 285: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 285 ...

Page 286: ...ent type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly...

Page 287: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 288: ...ct the next action may appear Follow the prompt to complete For details see Status of ScanGear dialog after scanning in Scan tab of Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Displ...

Page 289: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 290: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 291: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 292: ...estart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the ScanGear window before closing the application When using a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a ne...

Page 293: ...rrectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virt...

Page 294: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 294 ...

Page 295: ...portant Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot b...

Page 296: ...ch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically Important For the portions in which items cannot be scan ned see Loading Origi nals Placing Documents ADF Auto Document Feeder Important Be careful not to let anything get inside the document output slot It may cause damage Place and align documents of the same size when scanning two...

Page 297: ...f document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide the document guide too hard against the document The document may not be fed properly 297 ...

Page 298: ...Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 298 ...

Page 299: ...he product used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for details To scan from the operation panel specify your scanner or printer with ...

Page 300: ...elect it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or pr...

Page 301: ... to start Windows 11 Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX2 Windows 7 From the Start menu click All Programs Canon Utilities IJ Net...

Page 302: ... If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network Communication Problems 302 ...

Page 303: ...ose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 303 ...

Page 304: ... to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 304 ...

Page 305: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 306: ...Note To set the applications to integrate with see Settings Dialog 306 ...

Page 307: ...ess cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 3 4 Click Auto in the IJ Scan Utility Lite main screen 4 Scanning starts Note To cancel the scan click Canc...

Page 308: ...ify the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is completed click OK 4 Cl...

Page 309: ...Scanning Tips Positioning Originals Scanning from Computer 309 ...

Page 310: ... the item type in IJ Scan Utility Lite and scan Placing Items Platen Placing Documents ADF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifyin...

Page 311: ...ons placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility Lite place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically the diagonally striped area can not be scanned Important Inkjet All In One printer For the portions in which items cannot be scanned see Loading Originals Personal scanner For the portions in wh...

Page 312: ...te The location and number of document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide the document guide too hard against the document The document may not be fed properly 312 ...

Page 313: ... platen 1 1 Open the document cover 1 2 Place the item with the side to scan facing the platen and then align it with the alignment 2 mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover 2 313 ...

Page 314: ...s in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility Lite and scan 314 ...

Page 315: ...iagnostic Functions Cannot Find Printer on Network Windows macOS Easy Understanding Network Connections Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Connecting with Wireless Direct Printing Network Settings 315 Loading Paper When Error Occurred Network Communication Problems Ink Does Not Come Out Cannot Proceed Beyond Printer Connection Screen Cannot Find P...

Page 316: ...r Driver Does Not Start Windows IJ Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages Windows Cannot Print Scan from Smartphone Tablet Other Searching Printer by IP Address or Host Name During Setup Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows Perform Replace Ink in Print Head Refilling Ink Tanks ...

Page 317: ...ge Appears on Computer During Setup Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults USB Connection Problems Change to Offline Windows Printing Cannot Print Using AirPrint Printing Copying Stops Printer Does Not Pick Up or Feed the Paper No Paper Error Scan Scanning Problems macOS Scan Results Are Unsatisfactory Windows Scan Results Are Unsatisfactory macOS Othe...

Page 318: ...ct Smartphone Tablet to Wireless Router WPS Router Button Connection Switching Printer s Connection to Network or Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Checking Wireless Router Networ...

Page 319: ... Tips Changing LAN Settings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Default Network Settings Printing Network Settings Switching Printer s Connection to Network or Devices Checking Status Code Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Do...

Page 320: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 320 ...

Page 321: ... Printer on Network Windows macOS Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Searching Printer by IP Address or Host Name During Setup 321 ...

Page 322: ...tup process check and solve the problem using Wi Fi Connection Assistant After the condition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step 1 Check Basic Items for Network Step 2 Solve Problems Using Wi Fi Connection Assistant Step 3 If the Solution Tool Does Not Solve the Problem Step1 Check Basic Items for Network Check 1 C...

Page 323: ...the printer is connected to print the network settings Printing Network Settings Note Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID For more on checking the settings of the wireless router refer to the instruction manual supplied wi...

Page 324: ...etween different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is near...

Page 325: ...use a firewall by default Check 2 If printer is connected to AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If characters other than single byte alphanumeric characters are used in the network name SSID you will not be able to connect correctly Change the network name SSID to single byte alphanumeric characters only Check 3 Solve network troubles...

Page 326: ...e printer For details refer to the instruction manual supplied with the USB cable Check 2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer...

Page 327: ...tarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 327 ...

Page 328: ...k Key Password Unknown Checking Wireless Router SSID Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS Router Button Connection Privacy Separator SSID Separator Network Separation Function 328 ...

Page 329: ...ss Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key Select the encryption containing WPA2 Note The factory default of wireless router supporting WPA3 may be set to WPA3 Make sure your computer can c...

Page 330: ...e printers support IEEE802 1X EAP WPA WPA2 WPA3 Enterprise To configure IEEE802 1X EAP WPA WPA2 WPA3 Enterprise you also need to configure the authentication Radius server Contact the network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not ...

Page 331: ...t If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check 1 Check wireless router sett...

Page 332: ...he network administrator for more information This web page contains information about several models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If the ...

Page 333: ... Solve Network Troubles with The Printer s Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct 333 ...

Page 334: ...ack on Wait about five minutes and then turn the printer back on Step 2 Check your devices e g computer smartphone tablet are connected to Internet Make sure that devices and the wireless router are connected to via Wi Fi and that the Internet can be used without problems Step 3 Make sure Wi Fi button of the printer is lit Step 4 Move the printer and device computer smartphone tablet closer to the...

Page 335: ...s Some programs use a firewall by default Check 2 Does network name SSID of printer match network name SSID setting of wireless router that communicates Check the 3 2 6 item in the printed network settings information and the network name SSID of the wireless router you want to connect to If they are not matched check the SSID and password of the wireless router you want to connect to and then set...

Page 336: ...uter smartphone tablet Communication with a wireless router must be tuned to either the 2 4 GHz or 5 GHz frequency band The network name SSID of the 2 4 GHz frequency band and the network name SSID of the 5 GHz frequency band cannot be used in combination Check the network name SSID set for the printer and match it with the network name SSID of the correct frequency band of the Wi Fi router Check ...

Page 337: ...e interval of a key problems of DHCP update interval etc For details refer to the wireless router s instruction manual Check 7 If printer is connected to AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS C 4 No default gateway is set When you set the IP address of the printer manually enter a valid default gateway IP address If you don t know the de...

Page 338: ...rmation and place the printer in the location with a higher value Note In some cases C 7 and C 9 are displayed at the same time In that case refer to both items C 10 No IP address is assigned by the wireless router Check the following items Check 1 Password on your wireless router may not match password you entered Passwords are case sensitive Enter the password correctly Check 2 Set up printer ag...

Page 339: ...d Printer on Network Cannot Printing In the printed network settings information check if the item 2 2 is not C 8 If this is the case the number of connected devices is too many Wireless Direct does not allow more than 5 devices to be connected When you want to connect additional devices disconnect any devices that are not in use before adding them Check 4 Check that printer is selected as connect...

Page 340: ...print out the network settings information of the printer Print the network settings Printing Network Settings Check 6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireless communication becomes poor Place the printer and the device close to each other 340 ...

Page 341: ...on Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 1 2 Enter ipconfig all and press Enter 2 The IP address and MAC address of your computer appear If your computer is not connected to a network the IP address does not appear For macOS 1 ...

Page 342: ...omputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP address of target printer or target wireless router in Enter the network 4 address to ping 5 Click Ping 5 XXX XXX XXX XXX is the IP address of the target device A message such as the following appears...

Page 343: ...Checking Network Setting Information To check the printer s network settings information print it out Print the network settings Printing Network Settings 343 ...

Page 344: ...e not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details...

Page 345: ...2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Statel...

Page 346: ...Disable 3 3 Wireless Direct Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 6 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication metho...

Page 347: ...service name Bonjour service name 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server s...

Page 348: ... was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection er ror Timeout error Error Awaiting server response Active XX represents alphanumeric characters 348 ...

Page 349: ...he printer making printing scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults refer to Setup Guide and redo setup Press and hold Stop button release it when Alarm lamp flashes 16 times LAN settings are reset 349 ...

Page 350: ...D Enable Timeout setting WSD 15 min Enable disable Bonjour Enable Bonjour service name Canon G3030 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable Wi Fi DRX setting Enable XX represents alphanumeric characters Default value depends on printer To check value print the network settings Printing Network Settings Wireless Direct Defaults Item Default Network name SSID XXXXXX G3030s...

Page 351: ...Security method WPA2 PSK AES 1 XXXXXX represents last three digits of printer s MAC address The value is specified when the printer is turned on for the first time 351 ...

Page 352: ...re the printer 1 Enabling Wireless Direct 2 Connecting devices to the printer 2 Connecting a smartphone tablet computer to the printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and connect the printer to the Wireless Direct Restrictions Enabling Wireless Direct 1 Check that printer is turned on 1 Checking that Power ...

Page 353: ...let computer Note If XXXXXX G3030series is not displayed the printer may not be set to Wireless Direct Set the printer to Wireless Direct refer to Enabling Wireless Direct 3 Enter Password on smartphone tablet computer 3 The smartphone tablet computer is connected to the printer Note Depending on the device you are using entering the password is required to connect a device to the printer via wire...

Page 354: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 354 ...

Page 355: ...e printer or your device If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the manufacturer of your wireless router Check 2 Check settings of your smartphone tablet Make sure Wi Fi is enabled on...

Page 356: ...ose of the wireless router change the network settings of it to match with those of the wireless router Check 5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check 6 Check that wireless signal is strong Monitor signal ...

Page 357: ...manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer print it out Print the network settings Printing Network Settings Check 4 Check that wireless direct password set for printer is entered correctly To check the password specified for the printer print it out Print the network settings Printing Network Settings Check 5 Check that ...

Page 358: ...Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Change to Offline Windows 358 ...

Page 359: ...directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer with a network connection make sure the printer is correctly set up for network use Cannot Find Printer on Network Windows macO...

Page 360: ...r printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default Default Printer Ke...

Page 361: ...ata Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check 8 If printing from your computer restart the computer Restart the computer and try printing again Important For Windows To restart your computer choose Restart instead of Shut down 361 ...

Page 362: ...per guides with the paper stack Loading Paper Check 3 Is paper too thick or curled Unsupported Media Types Check 4 When loading envelopes consider the following When printing on envelopes see Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in portrait orientation If the envelopes are placed in landscape orientation they will not feed prope...

Page 363: ...ur hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 4 Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check 7 Clean Paper Feed Roller 363 ...

Page 364: ...is only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 364 ...

Page 365: ... type setting and the loaded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compliant device PictBridge Wi Fi Print Settings Printing fr...

Page 366: ...k Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Image 366 ...

Page 367: ...ssing Windows Back of Paper Is Smudged Uneven Colors Streaked Colors Note Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer see Specifications 367 ...

Page 368: ... head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step 1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not...

Page 369: ...n the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Check 3 When using paper with one printable surface check the correct printable side of the paper Printing on the wrong side of such paper may...

Page 370: ...epending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it Check 7 If the ink still does not come out Perform Replace Ink in Print Head Note Although some air may enter the ink tube it is not a malfunction No problem if the nozzle check pattern is printed correctly 370 ...

Page 371: ...rintout Copy Results Are Unsatisfactory Check 2 Perform print head alignment If printed lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Check 3 Increase print quality and try printing again Increasing the print quality from computer may improve the print result 371 ...

Page 372: ...pported Media Types Check 3 Correct curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it...

Page 373: ...ou notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs To set the printer to prevent paper abrasion press and hold Stop button on the operation panel release it wh...

Page 374: ... During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check 9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows Set th...

Page 375: ...ut Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the load...

Page 376: ...ess print data check box and click OK Important Clear the check box once printing is complete Check 2 Are you trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Desc...

Page 377: ...ou trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on the Print Options dialog box of the printer driver For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is...

Page 378: ...gs Printout Copy Results Are Unsatisfactory Check 2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printing or too much printing ink may stain the inside of the printer 378 ...

Page 379: ...or Streaked Colors Check 1 Increase print quality and try printing again Increasing the print quality from computer may improve the print result Check 2 Perform print head alignment Aligning the Print Head 379 ...

Page 380: ...d printer driver match And set the using printer as default Default Printer Keeps Changing Windows Confirm that the offline mode has been disabled If the printer is still offline proceed to the next step 4 Make sure that printer is not set to Use Printer Offline mode 4 1 Start up Canon IJ Printer Assistant Tool 1 Opening the Maintenance Tool Canon IJ Printer Assistant Tool Note If the printer sele...

Page 381: ... regard to starting up Wi Fi Connection Assistant Starting Up Wi Fi Connection Assistant Confirm that the offline mode has been disabled If the printer is still offline proceed to the next step 6 Uninstall printer driver and reinstall printer driver 6 If your printer driver version is old or not installed correctly you may not be able to print Confirm that the offline mode has been disabled If the...

Page 382: ...Scanning Problems Windows Scanning Problems 382 ...

Page 383: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 383 ...

Page 384: ...USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 With network connection check the connection status and reconnect as needed Network Scan Settings Check 6 Restart the computer Check 7 Reinstall MP Drivers from the Setup CD ROM or our website 384 ...

Page 385: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 386: ...Scanning Problems macOS Scanning Problems 386 ...

Page 387: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 387 ...

Page 388: ...B cable to a different USB port on the computer Check 5 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 6 Restart the computer Check 7 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are...

Page 389: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 389 ...

Page 390: ...Mechanical Problems Printer Does Not Turn On USB Connection Problems Switching Printer s Connection to Network or Devices Printer Status Monitor Not Displayed Windows 390 ...

Page 391: ...ke sure power plug is securely connected to printer and then turn on again Check 3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 391 ...

Page 392: ...erly Note If your system environment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning speed may slow down due to the communication speed USB Connection Not Recognized Check 1 Make sure printer is turned on Check 2 Unplug the USB cable from the printer and the computer and then connect it ...

Page 393: ...SB cable connection of the printer What Is USB Cable Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sure the latest Hi Speed USB ...

Page 394: ...rinter is used with a LAN connection refer to Setup Guide to setup Reconfiguration Method of Wi Fi Connection If you want to switch to Wireless Direct when using the printer with Wi Fi connection When using Wi Fi connection 2 4 GHz connection is available Wireless Direct and Wi Fi connection can be used together When using Wi Fi connection 5 GHz switch to a 2 4GHz wireless LAN Wi Fi before connect...

Page 395: ... For macOS Refer to Setup Guide and redo setup 395 ...

Page 396: ...ivers Printer Driver Installation Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Updating MP Drivers Printer Driver in Network Environment Windows Disable Function to Send Usage Information of Printer 396 ...

Page 397: ...Driver 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series Driver or Canon XXX series Printer Driver you 2 want to install in list XXX is the model name 3 If you find MP Drivers Printer Driver for printer you want to install uninstall it 3 If not foun...

Page 398: ...e printer For details refer to the instruction manual supplied with the USB cable Check 2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer...

Page 399: ...tarting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart your computer choose Restart instead of Shut down 399 ...

Page 400: ... Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 400 ...

Page 401: ...Errors and Messages When Error Occurred Message Is Displayed Error Message Is Displayed on PictBridge Wi Fi Compliant Device 401 ...

Page 402: ...UI Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows For details on how to resolve errors with Support Codes see List of Support Codes for Printer Errors For details on how to resolve errors without Support Codes see Message Is Displayed When the Alarm lamp and or ON lamp flashes The flash pattern and number of flash...

Page 403: ...will flash alternately See Alarm Lamp and ON Lamp in the Event of an Error for the flashing lighting of the lamps when an error occurs Note Download Canon PRINT Inkjet SELPHY using the QR code below to check printer errors from your smartphone tablet for iOS for Android 403 ...

Page 404: ...onnected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Rep...

Page 405: ...printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found ...

Page 406: ...no support code is displayed see What to Do If Paper Is Not Fed Output Normally Support Codes Displayed on Computer Screen 1000 to 1ZZZ 1000 1070 1071 1072 1073 1200 1215 1300 1368 1372 1431 1432 1470 1471 1472 1473 1476 1496 15A0 1640 1717 1718 1719 171A 1723 1724 1725 1726 1727 2000 to 2ZZZ 2114 2116 2123 2200 2900 2901 3000 to 3ZZZ 3252 3412 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4103 ...

Page 407: ...irty 1070 The paper setting specified at the time of printing is different from the paper information registered in the printer Refer to the page corresponding to the support code displayed on your computer screen 2114 2116 3 Paper is jammed What to Do When Paper Is Jammed 4 Print head is not installed properly 1470 5 The print head may not be installed properly or may not be compatible with this ...

Page 408: ...ile Printing Business Cards 14 The print head may not be installed properly or may not be compatible with this printer 1473 15 The print head may not be installed properly or may not be compatible with this printer 1472 17 The maintenance cartridge is almost full 1727 18 The maintenance cartridge is full 1726 19 Trying to start copying before you register the paper information Select the paper inf...

Page 409: ...to Internet Press the printer s OK button to cancel the error Check the wireless router settings Cannot connect to server Press the printer s OK button to cancel the error and perform operations again after a while Failed in connecting to Internet because network connection is being prepared Press the printer s OK button to cancel the error and perform operations again after a while Failed in acqu...

Page 410: ...may leak out When transporting the printer for repairing it see Repairing Your Printer Other Printer error has occurred Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the prin...

Page 411: ... settings Flashes Lights WPS connect has failed Press the printer s OK button to cancel the error Turn off the printer and turn it back on wait about 5 minutes and then perform setup again If the error recurs after taking the above actions refer to the instruction manual supplied with the wireless router and check the settings 411 ...

Page 412: ...1 Did you try to print on a small paper size such as 4 x6 10x15cm or Card size What to Do When Small Paper Sizes Are Jammed Check 2 Is the jammed paper visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check 3 Are there any foreign objects in the feed slot of the rear tray B What to Do If Paper Is Not Fed Output Normally Check 4 Is the jammed paper visible in the f...

Page 413: ... s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos ...

Page 414: ... using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer s OK button 3 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem a bit of paper may re...

Page 415: ... soil or scratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder move the print head holder to the far right or left whichever makes it easier to remove the paper When moving the print head holder hold the print head holder and slide it slowly to the far right or lef...

Page 416: ...ed paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 Pull out the paper at an angle of about 45 degrees 416 ...

Page 417: ...ter Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the printer 8 Close scanning unit cover 8 To close the scanning unit cover lift it up slightly and then lower it gently 417 ...

Page 418: ...obs in the print queue are canceled Redo the printing Note If the 1300 error Alarm lamp flashes 3 times recurs check the feed slot of the rear tray again If a foreign object is in the rear tray refer to Check 1 in What to Do If Paper Is Not Fed Output Normally and take appropriate action If the measures above do not solve the problem contact your nearest Canon service center to request a repair Im...

Page 419: ...e any foreign objects in the rear tray What to Do After loading the paper in the rear tray correctly press the printer s OK button to cancel the error Loading Photo Paper Plain Paper Loading Envelopes If a foreign object is in the rear tray refer to Check 1 in What to Do If Paper Is Not Fed Output Normally and take appropriate action 419 ...

Page 420: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Make sure to close the scanning unit cover after refilling ink or other operations 420 ...

Page 421: ... because the maintenance cartridge is almost full What to Do To perform Replace Ink in Print Head first turn off the printer and then replace the maintenance cartridge Replacing the Maintenance Cartridge Press the printer s OK button to cancel the error 421 ...

Page 422: ...nstalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 422 ...

Page 423: ...function refill each color of ink to the middle line shown on the ink tank and press the printer s OK button for at least 5 seconds This resets the remaining ink level data for all colors to full and if any ink tank is not refilled to the middle line the remaining ink level notification function may not work properly OR b Refill the ink tank with the corresponding color of ink up to the middle lin...

Page 424: ...1723 Cause Maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge 424 ...

Page 425: ...nstalled maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing the Maintenance Cartridge 425 ...

Page 426: ...nstalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge 426 ...

Page 427: ...d then replace the maintenance cartridge Replacing the Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used When this message is displayed you must replace the maintenance cartridge 427 ...

Page 428: ... to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintenance cartridge see Replacing the Maintenance Cartridge 428 ...

Page 429: ...e paper loaded in the rear tray with the paper information registered in the printer using the printer s Paper Select button In the paper settings specified at the time of printing specify the paper information registered in the printer and retry printing Note To continue printing without changing printer settings press the printer s OK button See below for paper information paper size and paper t...

Page 430: ... printing Match the paper loaded in the rear tray with the paper information registered in the printer using Web browser Remote UI Configuration Changes Display Printer Status Using Web Browser In the paper settings specified at the time of printing specify the paper information registered in the printer and retry printing Note To continue printing without changing printer settings press the print...

Page 431: ...l the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repair see Repairing Your Printer 431 ...

Page 432: ...ke sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error recurs after taking the above actions press the printer s OK button to cancel the error and perform manual print head...

Page 433: ...d print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Color button or Black button 2 The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 433 ...

Page 434: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 434 ...

Page 435: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 435 ...

Page 436: ...o print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transport...

Page 437: ...ain and turn it back on 3 4 Perform Replace Ink in Print Head 4 Perform Replace Ink in Print Head If the error recurs after taking the above actions you may be able to resolve it by replacing the print heads For details click here Important If the error recurs after replacing the print heads contact your nearest Canon service center to request a repair Do not tilt the printer when moving it since ...

Page 438: ...in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 438 ...

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