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Canon E410 Series Online Manual Download Page 209

An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, the 

Alarm

 lamp flashes and a support code (error number) appears on the computer

screen. For some errors, the 

ON

 lamp and the 

Alarm

 lamp flashes alternately. Check the status of the

lamps and the message, and take the appropriate action.

Alarm Lamp Flashes

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes Cause

Support Code

2 flashes

Printer is out of paper.

1000

3 flashes

The cover is opened while printing is in progress.

1203

Paper jam.

1300

4 flashes

FINE cartridge is not installed properly.

1687

5 flashes

FINE cartridge is not installed.

1401

FINE cartridge cannot be recognized.

1403

Appropriate ink cartridge is not installed.

1485

8 flashes

Ink absorber is almost full.

1700

9 flashes

The protective material for the FINE cartridge or the tape remains attached.

1890

13 flashes

Ink may have run out.

1686

14 flashes

Ink cartridge cannot be recognized.

1684

15 flashes

FINE cartridge cannot be recognized.

1682

16 flashes

Ink has run out.

1688

209

Summary of Contents for E410 Series

Page 1: ...E410 series Online Manual Overview Printing Scanning Frequently Asked Questions English ...

Page 2: ...lacing a FINE Cartridge 35 Replacing a FINE Cartridge 36 Checking the Ink Status with the Ink Lamps on the Operation Panel 42 Maintenance 43 If Printing Is Faint or Uneven 44 Maintenance Procedure 45 Printing the Nozzle Check Pattern 48 Examining the Nozzle Check Pattern 49 Cleaning the Print Head 50 Deep Print Head Cleaning 51 Aligning the Print Head 52 Checking Ink Status from Your Computer 55 C...

Page 3: ...omputer Mac OS 90 Registering a Changed Printing Profile 91 Setting the Ink Cartridge to be Used 93 Managing the Printer Power 94 Changing the Printer Operation Mode 96 Changing Settings from Operation Panel 97 Turning on off Printer Automatically 98 Initializing Printer Settings 99 Ensuring Optimal Printing Results 100 Transporting Your Printer 101 Legal Restrictions on Scanning Copying 102 Speci...

Page 4: ...J Printer Utility 133 Display the Printing Status Screen 135 Instructions for Use Printer Driver 136 Installing Printer Driver 137 Making Copies on Plain Paper 138 Switching Page Size between A4 and Letter 140 Scanning from Computer Mac OS 141 Scanning Using Scanner Driver ICA Driver 142 Using IJ Scan Utility 143 What Is IJ Scan Utility Scanner Software 144 Starting IJ Scan Utility 146 Using Auto ...

Page 5: ... OS 195 Scanning Problems 196 Scanner Does Not Work 197 Scanner Driver Does Not Start 198 Mechanical Problems 199 Power Does Not Come On 200 Power Shuts Off By Itself 201 USB Connection Problems 202 Installation and Download Problems 203 Cannot Install MP Drivers 204 Cannot Proceed beyond Printer Connection Screen 206 Errors and Messages 208 An Error Occurs 209 Message Appears 212 List of Support ...

Page 6: ...1682 229 1686 230 1687 231 1688 232 1700 233 1890 234 2900 235 2901 236 4102 237 5011 238 5012 239 5100 240 5200 241 5B00 242 6000 243 B200 244 ...

Page 7: ...se must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users W...

Page 8: ...ther countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and th...

Page 9: ...ovided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bi...

Page 10: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 11: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 12: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 13: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2009 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 14: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz Redistribution and use in ...

Page 15: ...d or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 16: ...stribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the document...

Page 17: ...Basic Operation Printing Photos from a Computer Copying 17 ...

Page 18: ...ow to print photos with My Image Garden 1 Open the paper support 2 Pull out the paper output tray and the output tray extension 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide 5 Click the My Image Garden icon in Quick Menu 18 ...

Page 19: ...scanner and the installed applications 6 Click the folder with photos you want to print 7 Click the photos you want to print To select two or more photos at a time click photos while pressing the Ctrl key 8 Click Print 9 Specify the number of copies your printer name media type etc 10 Click Print 19 ...

Page 20: ...nfirmation message and then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide 20 ...

Page 21: ...load originals and copy them to plain paper 1 Open the paper support 2 Pull out the paper output tray and the output tray extension 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide 5 Open the document cover 21 ...

Page 22: ... and align it with the alignment mark 7 Close the document cover 8 Press the Black button or Color button Important Do not open the document cover until copying is complete Note Your machine is equipped with many other convenient copy features Copying 22 ...

Page 23: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 23 ...

Page 24: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 24 ...

Page 25: ...For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely ...

Page 26: ... THE PRINT SIDE FACING YOU 4 Slide the paper guide A to align it with the paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Important Always load paper in the portrait orientation B Loading paper in the landscape orientation C can cause paper jams 26 ...

Page 27: ...s of paper higher than the load limit mark D Note The printer may make operating noise when feeding paper After loading paper select the size and type of the loaded paper on the print settings screen of the printer driver 27 ...

Page 28: ...velopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of the envelop...

Page 29: ...envelope and load the envelope in the portrait orientation with the address side facing up Up to 5 envelopes can be loaded at once 4 Slide the paper guide A to align it with the envelopes Do not slide the paper guide too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark B 29 ...

Page 30: ...Note The printer may make operating noise when feeding envelopes After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver 30 ...

Page 31: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 31 ...

Page 32: ...aten glass Align the corner of the original with the alignment mark Important Be sure to observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfuncti...

Page 33: ...2 Close the document cover gently Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 33 ...

Page 34: ...upported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm 34 ...

Page 35: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel 35 ...

Page 36: ...orm you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use a FINE cartridge within six months of first use Note If a FINE cartridge runs out of ink you ...

Page 37: ...4 The FINE cartridge holder moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the pri...

Page 38: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 6 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 38 ...

Page 39: ... you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 7 Install the FINE cartridge 1 Insert the new FINE cartridge at a slant into the FINE cartridge holder The color FINE cartridge should be installed into the le...

Page 40: ...Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 2 Push the FINE cartridge in and up firmly until it snaps into place 40 ...

Page 41: ...shes after the cover is closed take appropriate action An Error Occurs The printer may make noise during operation 9 Adjust the print head position 10 After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not perform any other operations until the...

Page 42: ...ropriate action An Error Occurs In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp All the lamps on the operation panel are shown lit in the figure below for explanatory purposes A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting print quality may not b...

Page 43: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 43 ...

Page 44: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 44 ...

Page 45: ...s installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see An Error Occurs Increasing the print quality in the printer driver settings may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting Image Data Whe...

Page 46: ...not resolved after performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Re...

Page 47: ...such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For Mac OS Adjusting Print Head Position Automatically 47 ...

Page 48: ...epare a sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 3 Pull out the paper output tray and the output tray extension 4 Hold down the Stop button until the Alarm lamp flashes once then release it immediately The nozzle check pattern will be printed Do not perform any other operations until the printe...

Page 49: ...n A Cleaning the print head is required D Good E Bad lines are missing If there are horizontal white streaks in the pattern B Cleaning the print head is required F Good G Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed Cleaning the print head is required Note The total number of sheets printed so far is s...

Page 50: ... on 2 Hold down the Stop button until the Alarm lamp flashes twice then release it immediately The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 30 seconds 3 Check the print head condition To check the print head condition pri...

Page 51: ...ing the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 3 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply...

Page 52: ... ink is low You need to prepare a sheet of A4 or Letter sized plain paper including recycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 3 Pull out the paper output tray and the output tray extension 4 Hold down the Stop button until the Alarm lamp flashes four times then ...

Page 53: ...tton or the Color button The printer starts scanning the print head alignment sheet and the print head position will be adjusted automatically The print head position adjustment will be complete when the ON lamp lights after flashing Remove the print head alignment sheet on the platen glass Important Do not open the document cover or move the print head alignment sheet on the platen glass until ad...

Page 54: ...t Head Position For Mac OS Adjusting Print Head Position To print and check the current head position adjustment values hold down the Stop button until the Alarm lamp flashes six times then release it immediately 54 ...

Page 55: ... Ink level warnings and errors are displayed as icons 2 If necessary click Ink Details You can check ink related information Note When ink levels run low the Ink Details button appears Click to check which FINE cartridges the printer uses Click Update to display the current remaining ink level Notices about the remaining ink levels are indicated by an icon above the ink level image Example The ink...

Page 56: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 56 ...

Page 57: ... of A4 or Letter sized plain paper or cleaning sheet available on the market in the rear tray 2 Pull out the paper output tray and the output tray extension 3 Hold down the Stop button until the Alarm lamp flashes seven times then release it immediately The printer starts cleaning The cleaning will be complete when the paper is ejected If the problem is not resolved after cleaning the paper feed r...

Page 58: ... 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper in the rear tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Hold down the Stop button until the Alarm lamp flashes eight times then release it immediately The paper cleans the inside of the printer as it feeds through t...

Page 59: ...rforming cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 59 ...

Page 60: ...Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 60 ...

Page 61: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 61 ...

Page 62: ...ng of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thic...

Page 63: ...he user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is re...

Page 64: ...ronmental benefits and the amount of energy consumption will carry the Energy Star logo accordingly Paper types This product can be used to print on both recycled and virgin paper certified to an environmental stewardship scheme which complies with EN12281 or a similar quality standard In addition it can support printing on media down to a weight of 64g m2 lighter paper means less resources used a...

Page 65: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 66: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 67: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 68: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 69: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 70: ...ky Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www c...

Page 71: ...urópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované ...

Page 72: ...es ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti ...

Page 73: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 74: ...kom uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru z...

Page 75: ...Main Components and Their Use Main Components Power Supply 75 ...

Page 76: ...Main Components Front View Rear View Inside View Operation Panel 76 ...

Page 77: ...o or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes 5 cover Open to replace the FINE cartridge or remove jammed paper inside the printer 6 paper output tray Printed paper is ejected Pull out it before printing 7 output tray extension Extend to support ejected paper Extend it w...

Page 78: ... 8 operation panel Use to change the settings of the printer or to operate it Operation Panel 9 platen glass Load an original here 78 ...

Page 79: ...e supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 79 ...

Page 80: ... should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts A may be splattered with ink This does not affect the performance of the printer Do not touch the parts A The printer may not print properly if you touch them 80 ...

Page 81: ...p flashes An error has occurred and the printer is not ready to print ON lamp flashes and Alarm lamp flashes alternately An error that requires contacting the service center may have occurred An Error Occurs 3 Alarm lamp Lights or flashes when an error occurs When performing printer maintenance or printer settings options can be selected according to the number of flashes 4 ink lamps Light or flas...

Page 82: ... finalize your selection for the setting item 7 Color button Starts color copying You can also press this button to finalize your selection for the setting item In the software applications or manuals the Color and Black buttons are collectively called the Start or OK button 82 ...

Page 83: ...Power Supply Confirming that the Power Is On Checking the Power Plug Power Cord Unplugging the Printer 83 ...

Page 84: ...Confirming that the Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 84 ...

Page 85: ...Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For details on the auto power on feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Tur...

Page 86: ...tomatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 86 ...

Page 87: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 87 ...

Page 88: ... the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 88 ...

Page 89: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 89 ...

Page 90: ...Changing Printer Settings from Your Computer Mac OS Registering a Changed Printing Profile Setting the Ink Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode 90 ...

Page 91: ...a Printing Profile 1 In the Print dialog set the necessary items 2 Select Save Current Settings as Preset from the Presets 3 Save the settings In the displayed dialog enter a name in Preset Name and if necessary set Preset Available For Then click OK Important There are also print settings that cannot be saved to preset Using Registered Printing Profile 1 On Presets in the Print dialog select the ...

Page 92: ...deleted In the print dialog select Show Presets in the Presets section Then in the dialog that appears select the name of the printing profile to be deleted 2 Delete the printing profile Click Delete and click OK The selected printing profiles will be deleted from Presets 92 ...

Page 93: ... FINE cartridge you use for printing and click Apply Color Only Uses the color ink cartridge only Black Only Uses the black ink cartridge only Both Black and Color Uses the color and black ink cartridges installed on the printer 3 Complete the setup Click OK when the confirmation message appears The specified FINE cartridge will be used from the next printing Important When a paper type other than...

Page 94: ... received The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Select Power Settings from the pop up menu on the Canon IJ Printer Utility 2 Check that the printer is on and then click Auto Power A dialog appears Note If the printer is off or if communication between the printer and the c...

Page 95: ...When the confirmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure 95 ...

Page 96: ... page begins Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time speeds up printing Align heads manually Usually the Print Head Alignment function of Test Print on the pop up ...

Page 97: ...Changing Settings from Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings 97 ...

Page 98: ...f the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform printing or scanning operations from the computer Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time 1 Make sure that the printer ...

Page 99: ...e below to initialize the printer settings 1 Make sure that the printer is turned on 2 Press and hold the Stop button until the Alarm lamp flashes 21 times 3 Release the Stop button All the printer settings are initialized Note You cannot initialize the current position of the print head 99 ...

Page 100: ...ng Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer 100 ...

Page 101: ... transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 ...

Page 102: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 103: ... mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The performance of the printer may be reduced under certain temperature and humidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the su...

Page 104: ...0 x 19200 dpi 2 1 Optical Resolution represents the maximum sampling rate based on ISO 14473 2 Increasing the scanning resolution will limit the maximum possible scanning area Gradation Input Output Gray 16 bit 8 bit Color 48 bit 24 bit RGB each 16 bit 8 bit Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows...

Page 105: ...talled Windows Vista or later Windows A CD ROM Drive or internet connection is required during software installation Windows Internet Explorer 8 9 10 or 11 is required to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWAIN driver ScanGear is based on the TWA...

Page 106: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 106 ...

Page 107: ...United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Paper other than genuine Canon paper Plain Paper including...

Page 108: ...al page sizes must be within the following limits Minimum size 4 00 x 6 00 inches 101 6 x 152 4 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 108 ...

Page 109: ...er Glossy GP 701 1 4 x 6 10 x 15 cm 20 sheets Photo Paper Plus Glossy II PP 201 1 5 x 7 13 x 18 cm 10 sheets 4 x 6 10 x 15 cm 20 sheets Photo Paper Plus Glossy II PP 301 1 5 x 7 13 x 18 cm 10 sheets 4 x 6 10 x 15 cm 20 sheets Paper other than Genuine Canon Paper Common Name Rear Tray Paper Output Tray Plain Paper including recycled paper Approx 60 sheets 10 sheets Legal Approx 10 sheets Envelopes ...

Page 110: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 111: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 112: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software 112 ...

Page 113: ...om Application Software Mac OS Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 113 ...

Page 114: ...on 2 Load paper in printer 3 Select printer Select your model from the Printer list in the Print Dialog Note Click Show Details to switch the Setup window to the detailed display 4 Select the paper size For Paper Size select the paper size to be used You can also set the number of copies the printing range and the printing direction 114 ...

Page 115: ...5 From the pop up menu select Quality Media 6 Select media type Select the media type that is loaded in the printer 115 ...

Page 116: ...tandard or Draft whichever matches the purpose Important The print quality selections will differ depending on which print setting you select 8 Click Print When you execute printing the printer prints the document to match the media type and paper size 116 ...

Page 117: ...how again check box when a guide message is displayed before printing starts this will stop any more guide messages from being displayed In the Presets section click Save Current Settings as Preset to register the specified settings 117 ...

Page 118: ...river Canon Red Label Superior WOP111 Plain Paper Canon Océ Office Colour Paper SAT213 Plain Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Photo Paper Glossy GP 701 Glossy Photo Paper Commercially available papers Media name ...

Page 119: ...Various Printing Methods Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Setting Up Envelope Printing Setting Paper Dimensions Custom Size 119 ...

Page 120: ...Print Dialog 2 Select Paper Handling from the pop up menu 3 Check the Collate pages check box when you are specifying multiple copies in the Copies box Check the Collate pages check box to print all the pages of a single copy together Uncheck this check box to print all pages with the same page number together 4 Specify the print order Check Page Order When you select Automatic or Reverse printing...

Page 121: ...same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled...

Page 122: ...and click OK Note Depending on the Scale value that you set an error message may be displayed 3 Complete the setup On the Print Dialog click Print When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not ne...

Page 123: ...u in the Print Dialog 2 Set the number of original you print on one page In Pages per Sheet specify the number of page you print on one page 3 If necessary set the following items Layout Direction To change the page placement order select an icon from the list Border To print a page border around each document page select a type of page border Reverse page orientation Select this check box to chan...

Page 124: ...rizontally Select this check box to reverse left and right of the document 4 Click Print When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 124 ...

Page 125: ...tal for Orientation Then check the Reverse page orientation from the Layout pop up menu in the Print dialogue 4 From pop up menu select Quality Media 5 Select media type For Media Type select Envelope 6 Select print quality For Print Quality select High or Standard whichever matches your purpose 7 Complete settings Click Print When you execute printing the information is printed on the envelope Im...

Page 126: ...ct Custom for Print Quality 3 Setting the print quality level Move the Quality slider to select the print quality level 4 Click Print When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the settings of Media Type Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brig...

Page 127: ... Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use Printer Driver 127 ...

Page 128: ...verted data to the printer Because different models support different print data formats you need a printer driver for the specific model you are using Using Help of the Printer Driver You can display Help function from the Print Dialog Select a setup item from the pop up menu in the Print dialog Then click at the bottom left of the screen to display an explanation of the item Help for the printer...

Page 129: ...ge Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup Dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print Dialog opens 129 ...

Page 130: ...e Attributes Set the paper size or scaled printing Save as Default You can save the attributes of the displayed page as the default settings Important If you are using OS X El Capitan v10 11 you cannot use Save as Default Format For Select the model to be used for printing Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientat...

Page 131: ...ings that are set in the Print dialog Copies You can set the number of copies to be printed Note You can set collated printing by choosing Paper Handling from the pop up menu Pages You can set the range of pages to be printed Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientation Select the print orientation Pop up Menu You...

Page 132: ...e pages to be printed on paper and the print order Cover Page You can output cover pages both before and after a document Quality Media You can set basic print settings that match the printer Color Options You can adjust the print colors as you desire Margin You can set the stapling side and the stapling margin Supply Levels A rough indication of the remaining ink level is displayed PDF You can sa...

Page 133: ...rint head nozzle Cleaning the Print Heads Cleaning Inside the Printer Cleaning the Paper Feed Rollers Test Print Execute a test print to check the condition of the print head nozzle and to adjust the print head position Adjusting Print Head Position Printing a Nozzle Check Pattern Power Settings Operate the power of this printer from the printer driver Ink Cartridge Settings Selects the FINE cartr...

Page 134: ...epending on the items selected the computer communicates with the printer to obtain information If the computer is unable to communicate with the printer an error message may be displayed If this happens click Cancel to display the most recent settings specified on your computer 134 ...

Page 135: ... the printer Open System Preferences and select Printers Scanners Print Scan To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Checking the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing...

Page 136: ...eck whether the FINE cartridge is properly installed When the Canon IJ Printer Utility displays the Ink Level Information close the cover of the printer The following functions cannot be used in Mac OS though they can be used in Windows computers Duplex Printing Booklet Printing Tiling Poster Printing Depending on the application software that you are using a preview may not be displayed on the le...

Page 137: ...ment you will not be able to install this software 4 Select installation destination If necessary change the installation destination and click Continue 5 Continue installation Click Install When the authentication screen is displayed enter the name and password of the administrator and then click Install Software 6 Finish installation Follow the installation completion message and click Close Thi...

Page 138: ...lass after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want Press the same button Color button or Black button as the one which you previously pressed Important Do not open the document cover or remove the original from the platen glass until scanning is completed While the printer is scanning the original ...

Page 139: ...hold down the Color or Black button for 2 or more seconds in step 4 The ON lamp flashes once 2 Release the button The printer starts copying When the print quality is set to Draft print speed is given priority over quality To give priority to quality press the Color or Black button for less than 2 seconds to copy in the print quality Standard 139 ...

Page 140: ...e ON lamp starts flashing instead of remaining lit 4 Press the Black button to select A4 or the Color button to select Letter The ON lamp stops flashing and remains lit then the paper size is changed Note When you switch the page size to A4 or Letter load paper of the selected size When the page size is set to A4 load A4 plain paper When the page size is set to Letter load Letter sized plain paper...

Page 141: ...Scanning from Computer Mac OS Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver Scanning Tips Positioning Originals Scanning from Computer 141 ...

Page 142: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver 142 ...

Page 143: ...can Utility What Is IJ Scan Utility Scanner Software Starting IJ Scan Utility Using Auto Scan Function Basics Scanning Documents Scanning Photos Scanning Multiple Originals at One Time IJ Scan Utility Screens 143 ...

Page 144: ...ument or magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder To change folder see Settings Dialog Application I...

Page 145: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 145 ...

Page 146: ...Starting IJ Scan Utility Select Applications from Go menu of Finder and then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility2 icon to start IJ Scan Utility 146 ...

Page 147: ...scanner or printer is turned on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on the item type click Settings and then select the Apply recommended image correction checkbox in the Settings Auto Scan dialog Scanned images are saved in the folder set f...

Page 148: ...IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings General Settings Dialog 148 ...

Page 149: ...ngs and the response after scanning can be specified in the Settings Document Scan dialog Photo Scans items as photos and saves them to a computer Scan save settings and the response after scanning can be specified in the Settings Photo Scan dialog Custom Scans items with your favorite settings and saves the images to a computer The item type can be automatically detected Scan save settings and th...

Page 150: ...Settings Displays the Settings dialog in which you can specify the scan save settings and the response after scanning 150 ...

Page 151: ...t the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and Stitch Dialog Settings Driver Dialog General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in which to save ima...

Page 152: ...g items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the item type and size in the Settings Document Scan dialog Settings Photo Scan dialog or Settings Custom Scan dialog then click Photo Document or Custom in the IJ Scan Utility main screen You cannot scan ...

Page 153: ...nable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 format Note When you select the Save to a subfolder with current date checkbox the date and four digits are appended to the set file name Save in Displays the folder in which to save the scanned images ...

Page 154: ...scanned images in it The folder will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in 3 Application Settings Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pop up menu Send to an application Select this when...

Page 155: ...e pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 155 ...

Page 156: ...ed scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog is displayed from the Scan screen of My Image Garden the setting items for Application Settings do not appear 1 Scan Options Area Select Source Select the type of item to be scanned Scanning documents Document Scanning magazines Magazine 156 ...

Page 157: ...tion Settings Image Processing Settings Click Right Arrow to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation of text document and rotate image appear Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability Important The color tone may differ from the so...

Page 158: ...ore than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or small fonts Documents with small amount of text Documents containing figures images Hand written text Documents containing both vertical and horizontal lines tables Note Scanning takes longer than usual when you enable Correct slanted text document Detect the orie...

Page 159: ...ettings dialog is displayed from My Image Garden this option does not appear Data Format Select the data format in which to save the scanned images You can select JPEG Exif TIFF PNG PDF or PDF Multiple Pages Important You cannot select JPEG Exif when Color Mode is Black and White When Start OCR is selected in Application Settings you cannot select PDF or PDF Multiple Pages PDF Compression Select t...

Page 160: ...nd specify save settings Displays the Save Settings dialog after scanning Important When the Settings dialog is displayed from My Image Garden this option does not appear 3 Application Settings Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pop up menu Send to an application Select this when you want to use ...

Page 161: ... add an application or folder to the pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 161 ...

Page 162: ...currently set to use If the displayed product is not the one you want to use select the desired product from the list E mail Attachment Size You can restrict the size of scanned images to be attached to an e mail You can select Small Suitable for 640 x 480 Windows Medium Suitable for 800 x 600 Windows Large Suitable for 1024 x 768 Windows or No Change Document Language You can select the language ...

Page 163: ...Defaults You can restore the settings in the displayed screen to the default settings 163 ...

Page 164: ...e Corrections and Color Adjustments for details on the setting procedures for image correction and color adjustment Refer to General Notes Scanner Driver for the scanner driver Refer to Updating the Scanner Driver for the scanner driver In the Settings Driver dialog of IJ Scan Utility you can also make advanced settings for scanning with the scanner driver 164 ...

Page 165: ...ings Scanning may take longer than usual when image correction or color adjustment is applied Image Adjustment When Image Adjustment is set the brightness of the specified portion of the image is optimized Images can be adjusted according to the automatically detected item type or the specified item type The result of the adjustment will be reflected in the entire image None Image Adjustment will ...

Page 166: ... reduction process may remain or delicate parts of the image may be removed Important This function may not be effective for some types of photos Note It is recommended that you select None when scanning printed materials Fading Correction Use this function to correct photos that have faded with time or have a colorcast Colorcast is a phenomenon where a specific color affects the entire picture du...

Page 167: ... this when the effect level is too strong with the medium setting Medium It is recommended that you normally select this setting High Select this when the effect level is too weak with the medium setting Important Do not place objects that weigh 4 4 lbs 2 0 kg or more on the platen In addition do not press on the item with a force exceeding 4 4 lbs 2 0 kg If you press heavily the scanner may not w...

Page 168: ...sharp Mask If Unsharp Mask is enabled some moire effects may remain Note Scanning takes longer than usual when you enable Descreen Reduce Show through Use this function to reduce show through in duplex documents or lighten the base color in recycled paper and other colored paper when scanning documents Important Reduce Show through is effective only when Document or Magazine is selected for Image ...

Page 169: ...river then disconnect the USB cable from the computer and reconnect it 3 Turn on the machine Do not connect two or more scanners or multifunction printers with scanner function to the same computer simultaneously If multiple scanning devices are connected you may experience errors while accessing the devices When using a network compatible model by connecting to a network the machine cannot be acc...

Page 170: ...Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 170 ...

Page 171: ...canner driver may solve some problems you have experienced To obtain the scanner driver access our website and download the scanner driver for your model Important Scanner driver can be downloaded for free however Internet connection fees apply Related Topic Before Installing the Scanner Driver Installing the Scanner Driver 171 ...

Page 172: ...istrator of the computer You will be required to enter the name and password of the user with administrator privileges If you have multiple user accounts on Mac OS X log in with the first administrator account created Important If you install an older version of the scanner driver after installing a newer one the scanner driver may not operate properly In that case reinstall the newer scanner driv...

Page 173: ...icense agreement screen appears read the terms and click Continue If you do not accept the license agreement you cannot install this software If an authentication screen appears enter the administrator s name and password then click Install Software 4 Complete the installation The scanner driver is installed Important Installation may fail if you click Go Back during the process In that case selec...

Page 174: ...Scanning Tips Positioning Originals Scanning from Computer 174 ...

Page 175: ...e platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If scanned using the scanner driver the response may differ In that case adjust the cropping frame selection box manually Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents...

Page 176: ...DF scan by specifying the data format Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 176 ...

Page 177: ...oblems Printing Does Not Start Copying Printing Stops No Ink Comes Out Paper Jams Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory Scanning Problems Windows Scanning Problems Mac OS Scan Results Are Unsatisfactory Windows Scan Results Are Unsatisfactory Mac OS Cannot Set Correctly Installation Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX...

Page 178: ... Messages Mac OS Scanner Driver ICA Driver Error Messages Mac OS Operation Problems Printing Problems Scanning Problems Windows Scanning Problems Mac OS Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 178 ...

Page 179: ...Printing Problems Printing Does Not Start Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly No Paper Error 179 ...

Page 180: ... starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing Check3 If printing from a computer delete unnecessary print jobs For Windows Deleting the Undesired Print Job For Mac OS Deleting the Undesired Print Job Check4 Is your printer s printer driver is selected whe...

Page 181: ...t Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears This may reduce print quality Check6 If printing from your computer restart computer 181 ...

Page 182: ...zzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern If problem is not resolved aft...

Page 183: ...entation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consider the following See Loading Paper...

Page 184: ... the power supply then remove the foreign object Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair 184 ...

Page 185: ...pe settings using the printer driver For Windows Printing with Easy Setup For Mac OS Printing with Easy Setup Check2 Make sure appropriate print quality is selected using printer driver Select a print quality suited to the paper and to what you are printing If you notice blurs or uneven colors increase the print quality setting and retry the printing You can check the print quality setting using t...

Page 186: ...Back of Paper Is Smudged Uneven or Streaked Colors 186 ...

Page 187: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Paper Is Blank Printing Is Blurry Colors Are Wrong 187 ...

Page 188: ...head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 When a FINE cartridge runs out of ink replace it with a new one Check4 When using paper with one printable surface make sure paper is loaded with printable side facing up P...

Page 189: ...platen glass Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass Loading Originals Check8 Is original loaded with side to be copied facing down on platen glass Check9 Did you copy a printout done by this printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Rep...

Page 190: ... later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 When a FINE cartridge runs out of ink replace it with a new one Check3 Is FINE cartridge installed properly If the FINE cartridge is not installed securely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover...

Page 191: ...djust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the Print Head Position For Mac OS Aligning the Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the...

Page 192: ...t curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper If the paper corners curl more than 0 1 ...

Page 193: ...g paper that has been curled outward one sheet at a time Check4 If intensity is set high reduce intensity setting and try printing again If you are printing with a high intensity setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Check the intensity setting in the printer driver For Windows Adjusting Intensity For Mac OS Adjusting Intensity Check5 Do no...

Page 194: ...e printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure printer is turned on 2 Open printer driver setup window How to Open the Printer Driver Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and click OK 5 Chec...

Page 195: ...Scanning Problems Mac OS Scanning Problems IJ Scan Utility Error Messages Scanner Driver ICA Driver Error Messages 195 ...

Page 196: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 196 ...

Page 197: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 197 ...

Page 198: ... website Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Make sure that the application supports the ICA driver You cannot start the scanner driver from applications not supporting the ICA driver Check 4 Scan and save images with IJ Scan Utility and open the files in your application 198 ...

Page 199: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems 199 ...

Page 200: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 200 ...

Page 201: ...river setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon IJ Printer Utility2 select Power Settings in the pop up menu and then select Disable for Auto Power Off on Auto Power Note You can also enable the printer to turn on off automatically from the operation panel T...

Page 202: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 203: ...Installation and Download Problems Cannot Install MP Drivers 203 ...

Page 204: ...ist on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert...

Page 205: ...d then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers For Mac OS Download the drivers from the support page o...

Page 206: ...e lower left of the Printers Scanners screen Print Scan screen in Mac OS X v10 8 If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Turn off printer 2 Unplug USB cable from printer and computer and connect it again 3 Turn on printer Check3 If you cannot resolve problem follow procedure below to reinstall MP Drivers 1 Click Can...

Page 207: ...Note For Windows you can use the Setup CD ROM to redo setup 207 ...

Page 208: ...Errors and Messages An Error Occurs Message Appears 208 ...

Page 209: ...shing A Flashes B Goes off Number of flashes Cause Support Code 2 flashes Printer is out of paper 1000 3 flashes The cover is opened while printing is in progress 1203 Paper jam 1300 4 flashes FINE cartridge is not installed properly 1687 5 flashes FINE cartridge is not installed 1401 FINE cartridge cannot be recognized 1403 Appropriate ink cartridge is not installed 1485 8 flashes Ink absorber is...

Page 210: ...er of flashes Cause Support Code 2 flashes Printer error has occurred 5100 10 flashes An error requiring a repair has occurred B200 B201 Other cases than above Printer error has occurred 5011 5012 5200 5400 5B00 6000 6800 6801 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 210 ...

Page 211: ... the computer screen For Windows For Mac OS The screen differs depending on the OS you are using For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 211 ...

Page 212: ...omputer and click OK The printer starts printing See Unplugging the Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure the USB cable is securely plugged in t...

Page 213: ... Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure the USB cable is securely plugged in to the printer and the computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the follo...

Page 214: ...does not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically...

Page 215: ...Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Prin...

Page 216: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending the information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Surv...

Page 217: ...on Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time ...

Page 218: ...ppropriate action in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1485 1682 1684 1686 1687 1688 1700 1701 1890 2000 to 2ZZZ 2900 2901 4000 to 4ZZZ 4100 4102 5000 to 5ZZZ 5011 5012 5100 5200 5400 5B00 5B01 6000 to 6ZZZ 6000 6500 6800 6801 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 A000 to ZZZZ B200 B201 For paper jam support ...

Page 219: ...e appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If the paper tears and you cannot remove it from the paper output slot or from the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 219 ...

Page 220: ...paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s Black or Color button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 the print data that ...

Page 221: ...ng before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch the clear film by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the ...

Page 222: ...ut paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the FINE cartridge holder Any small bits of paper left in the printer 222 ...

Page 223: ...u are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 223 ...

Page 224: ...1000 Cause There is no paper in rear tray What to Do Reload the paper in the rear tray and press the printer s Black or Color button 224 ...

Page 225: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 225 ...

Page 226: ...the cover Press the printer s Black or Color button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 226 ...

Page 227: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 227 ...

Page 228: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this machine Install the appropriate ink cartridge If you want to cancel printing press the machine s Stop button 228 ...

Page 229: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 229 ...

Page 230: ... detected If you want to continue printing without this function press the machine s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 230 ...

Page 231: ... What to Do Retract the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After installing close the cover 231 ...

Page 232: ...ine s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 232 ...

Page 233: ...1700 Cause Ink absorber is almost full What to Do Press the printer s Black or Color button to continue printing Contact your nearest Canon service center to request a repair 233 ...

Page 234: ...en removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the protective material If the cover is open close it If this does not solve the problem contact your nearest Canon service center to request a repair 234 ...

Page 235: ...tion and orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern If the error is not resolved perform manual print head alig...

Page 236: ...oad print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Black or Color button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 236 ...

Page 237: ... paper size setting and then redo the printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm or 5 x 7 13 x 18 cm When the media type is set to Glossy Photo Paper Set the paper size to 4 x 6 10 x 15 cm When the media type is set to Envelope Set the paper size to Envelope Com 10 or Envelope DL 237 ...

Page 238: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 238 ...

Page 239: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 239 ...

Page 240: ... FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch the clear film by touching it with paper or your hand ...

Page 241: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 241 ...

Page 242: ...5B00 Cause Printer error has occurred What to Do Contact your nearest Canon service center to request a repair 242 ...

Page 243: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 243 ...

Page 244: ...B200 Cause An error requiring a repair has occurred What to Do Turn off the printer and unplug it Contact your nearest Canon service center to request a repair 244 ...

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