Canon CR-N500 Settings Manual Download Page 4

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Types of User Manuals

The following describes the different camera user manuals. When you are instructed to reference another manual, its name

will be listed as shown below.

How to Use This Document

The assumed reading format of this document is on a computer screen.



Software Screenshots

The software screenshots samples shown in this document are for illustration only. The screenshots may differ from

the actual screens displayed.

Descriptions use Windows 10 for the operating system, Google Chrome for the web browser for sample screens.



Notes

1. Any unauthorized reproduction of this document is prohibited.

2. The contents of this document are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however,

please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.



Symbols Used in This Document

User Manuals

"Installation Guide/Important Information" (Included)

This describes safety precautions, procedures for installing the camera, and downloading information from the Canon

website.

ettings Guide" (This Guide)

This explains the camera initial settings, other settings on the Settings Page, troubleshooting, and major specifications,

etc.

"Remote Camera Control Application User Manual"

This explains details on how to use the Remote Camera Control Application.

"Remote Camera Controller RC-IP100 User Manual"

This explains details on how to use the Remote Camera Controller RC-IP100.

ymbol

Meaning

Caution

Failure to follow the instructions indicated by this symbol may result in property damage other
than this product. Be sure to follow these precautions.

Important

Cautions and restrictions during operation. Make sure to read these carefully.

Note

Supplementary descriptions and reference information.

Summary of Contents for CR-N500

Page 1: ...This document should be read before using the network camera ENGLISH Remote Camera Settings Guide ...

Page 2: ...marks or registered trademarks of their respective holders Software License Agreement For the software license agreement refer to the text file provided with the software and installer Third Party Software This camera contains third party software modules Confirm each module s license conditions in System Maintenance General Tool See Third Party Software License Conditions on the Settings Page Sof...

Page 3: ...f this product or for any personal injuries sustained by you or any third parties as a result of any such improper use or installation of this product whether or not the installation of this product was by you or by any third party Network Security You are responsible for the network security of this product and its use To the extent permitted by law neither Canon Inc nor any of its affiliates sha...

Page 4: ...ve 4 Canon shall assume no liability for any outcome of using this product notwithstanding items 2 and 3 above Symbols Used in This Document User Manuals Installation Guide Important Information Included This describes safety precautions procedures for installing the camera and downloading information from the Canon website Settings Guide This Guide This explains the camera initial settings other ...

Page 5: ...ra Search Tool 14 Camera s Settings Page from the Web Browser 16 Chapter 2 Camera Setup Overview 18 Accessing from a Web Browser 18 Configuration of the Settings Page 20 Camera Operation 22 Operation by Clicking on the Video Display Area or by Slider 22 Exposure Settings 24 WB Color Settings 27 Image Quality Settings 29 Image Quality Details Settings 31 Focus Settings 33 Autofocus 33 Manual Focus ...

Page 6: ...N 55 Interface 55 Access Point 55 IPv4 55 System Communication External Connection IP 57 Standard Communication IP 57 NDI HX 57 RTMP 58 System Communication External Connection Serial 59 Serial Port 59 Standard Communication Serial 60 System Security Certificate Management 61 Server Certificate Management 61 Create Certificate 61 System Security SSL TLS 62 Encrypted Communications 62 Server Certif...

Page 7: ... 76 System Maintenance Log 77 View Logs 77 Chapter 3 IR Remote Controller Names and Functions of Parts 79 Handling the Remote Controller 81 Chapter 4 Appendix Troubleshooting 83 List of Log Messages 85 Log Messages on the Camera 85 Error Log 85 Warning log 87 Notification log 88 Restoring to the Factory Default Settings 92 Restoring to the Initial Settings from a Web Browser 92 Restoring to the Fa...

Page 8: ...103 Measures Suitable to the Users Environment 2 Host Access Restrictions 103 Measures Suitable to the Users Environment 3 Setting to the Digest Authentication 103 Measures Suitable to the Users Environment 4 Changing the Port Number 104 Measures Suitable to the Users Environment 5 Encrypting Communication 104 Measures Suitable to the Users Environment 6 Disabling Unused Functions 104 Precautions ...

Page 9: ...Chapter Before Use This chapter explains the software related to the camera and examples of system configuration It also describes the preparation and settings after installing the camera ...

Page 10: ...T2 MIC RS 422 SDI OUT HDMI OUT NDI Supported Switcher Switcher Monitor etc Microphone Sync generator Mobile Device etc IR Remote Controller Standard Communication Serial Supported Controller Standard Communication IP Supported Controller XC Protocol Supported Controller RC IP100 etc Settings Page Remote Camera Control Application Wi Fi Wireless LAN PoE Hub Computer RTMP Server Settings Page Remote...

Page 11: ...cation System Layout Example 3 The following is an example with no network connection Even if network communication is not used during shooting it is necessary to connect to the network beforehand and perform the initial settings from the computer LAN LAN SDI OUT SDI OUT Switcher PoE Hub RC IP100 LAN Computer RTP Client RTMP Server Remote Camera Control Application PoE Hub HDMI OUT Monitor Power s...

Page 12: ...g the camera to the computer over a network first For details refer to Initial Camera Settings P 14 Remote Camera Control Application This software is used for operating cameras while checking the camera videos This software can perform the following operations on the camera Pan Tilt Zoom operation Preset movement Trace function For details on uses and functions refer to Remote Camera Control Appl...

Page 13: ...are as an application that allows communication through the firewall Note If applications were not added in this procedure they can still be added as allowed applications in the Windows Security Alert dialog that appears when starting the software Security Checking Settings 1 Click Windows Defender Firewall in Control Panel Systems and Security 2 Click Allow an app or feature through Windows Defen...

Page 14: ...a are different if IPv6 of the computer is enabled the camera will be detected using the IPv6 link local address If IPv6 is not available either assign an IPv4 address on the DHCP server or use the AutoIP feature to detect the camera To use the AutoIP function set the computer to Automatically obtain IP address in the Windows network settings and connect the computer and camera to a network enviro...

Page 15: ...41 Note The video size and frame rate options for the output video are determined according to the set frame frequency To exit the camera search tool click Exit in the File menu or click the button at the top right of the screen 4 Enter the Administrator Name and Administrator Password select Language and click Apply and Reboot Important To ensure system security set the administrator password tha...

Page 16: ...ngs changed in step 1 Important Able to access with the IP address of 192 168 100 1 approximately 2 minutes after connecting the camera to the network environment If an IPv4 address is assigned by the DHCP server it will switch to that address and access by 192 168 100 1 will not be possible If there are devices with 192 168 100 1 on the same network the same IP address will be assigned and access...

Page 17: ...se the camera are made on the Settings Page Before starting operation make various settings on the Settings Page according to the shooting conditions and purpose There are also menus that can be performed during operation such as camera maintenance ...

Page 18: ...o first connect with a wired LAN and configure the wireless LAN settings Click the System tab and set Wireless LAN to Enable in Communication Wireless LAN configure Overview Important In the case the Administrator Account is forgotten return settings to factory default settings P 92 However because the Administrator Account and other settings will be initialized it will no longer be able to connec...

Page 19: ...ght and orientation Surrounding Electronic Devices If the network speed becomes slow due to the influence of nearby electronic devices radio interference changing the channel may solve the problem IEEE 802 11 b g n wireless LANs use the same 2 4 GHz frequency band as microwave ovens cordless phones wireless microphones and Bluetooth devices This slows down the network speed if these devices are in...

Page 20: ... mode if needing to stop HDMI SD output or IP distribution of videos If is clicked while the camera is on The camera will switch to standby Are you sure message will appear Click OK and On Standby will appear in the video display area and will go into standby mode Click Start Up to return to the power on state The power lamp on the front of the camera is as follows On green Power on ON orange Stan...

Page 21: ...ls tab P 31 Sets advanced image quality settings 13 Focus tab P 33 Sets focus settings 14 PTZ IS tab P 38 Sets pan tilt and zoom operations and image stabilizer settings 15 Preset tab P 39 Sets the preset settings 16 System tab P 41 Configure advanced camera system settings such as video and audio server communications and security If this tab is clicked the video display operation area disappears...

Page 22: ...ired location repeat the operation Note When operating Focus the camera angle cannot be centered by clicking on the video display area Slider Operation Dragging the pan and tilt slider knobs pans and tilts the camera Drag the zoom slider knob to operate the zoom The slider knob moves even if clicking the slider on the point without the knob Fine tune the pan tilt and zoom positions by clicking the...

Page 23: ...to 300 x the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled When PTZ IS Digital Zoom is set to Digital Tele Converter P 38 the video is magnified according to the magnification selected but the position of the slider does not change Digital zoom area Optical zoom area ...

Page 24: ...an be manually adjusted Moving the slider to the left opens the aperture and brightens the video Moving it to the right narrows the aperture and darkens the video Following aperture values can be set F2 8 F3 1 F3 4 F3 7 F4 F4 4 F4 5 F4 8 F5 2 F5 6 F6 2 F6 7 F7 3 F8 F8 7 F9 5 F10 and F11 The aperture value that can be set differs depending on the zoom position maximum wide angle F2 8 to F11 maximum...

Page 25: ...Full Auto the AGC Limit value is not applied Controlled up to a maximum of 33 dB AE Shift When one of the Iris Aperture Value Shutter Mode and Gain dB is set to auto the exposure can intentionally be compensated to capture subjects either at a brighter or darker exposure Move the slider to a negative value to darken the image or to a positive value to lighten it Adjustment can be made in the range...

Page 26: ...under an artificial light source such as a fluorescent lamp mercury lamp or halogen light flicker may occur in principle depending on the shutter speed set It may be possible to suppress flicker by setting the shutter speed according to the frequency of the power supply For 50 Hz select 1 50 second or 1 100 second for 60 Hz select 1 60 second or 1 120 second Not available depending on the frame fr...

Page 27: ...ble to register two settings Set A and Set B The settings are erased after the camera is restarted or turned off on so register them as a preset in order to save the settings Note When shooting under the following conditions if the screen color looks unnatural in AWB adjust the white balance using Set A or Set B Shooting in locations where lighting conditions suddenly change Close up shooting Shoo...

Page 28: ...en and red to magenta color tones R B Cyan to blue red to yellow color tones G R Magenta to red and green to cyan color tones G B Magenta to blue and green to yellow color tones B R Yellow to red blue to cyan color tones B G Yellow to green and blue to magenta color tones ...

Page 29: ...rmal 2 Normal 4 x5 0 Able to express black gradation in the shadow areas more compared to Normal 3 Wide DR Ensures a wide dynamic range Used to output to a TV monitor Canon Log3 Gamma for postproduction processing Image Quality Settings Image Quality Mode Gamma Color Space Color Matrix Features Normal 1 BT 709 Normal1 Standard BT 709 Video Appropriate settings for viewing on a TV monitor Normal 1 ...

Page 30: ... A color space that conforms to the ITU R BT 2020 standard specified for UHDTV 4K 8K This is the setting for HDMI SDI output BT 709 Gamut A standard color space that conforms to the sRGB standard Color Matrix Select the video s image tone Video Realizes color reproduction with contrast suitable for TV broadcasting Neutral Faithful color reproduction ...

Page 31: ...aster Black Blue Corrects R and B individually for black color casts When Image Quality Gamma is set to Canon Log3 it will not be displayed Black Gamma Level Black Gamma Range Black Gamma Point Corrects gamma in shadow areas By changing each value the gamma curve on the black side within the range shown in the figure below is adjusted Level Height from reference gamma Range Width from the point Po...

Page 32: ...32 This function is disabled when Image Quality Gamma is set to Wide DR or Canon Log3 Slope Point Input Output Input Output ...

Page 33: ...en the AF frame size is set to Big or Small selecting the position of the AF frame is possible During face detection or subject tracking the size and position of the AF frame automatically changes to match the face and subject P 34 Auto Focuses on the subject in the center of the screen No frame is displayed Small Big Focuses on the subject in the AF frame shown Able to move the AF frame to any po...

Page 34: ... an uncertain adjustment operation is not performed when adjustment information cannot be detected adjustment can be performed more stably than Continuous AF Speed Selects the autofocus adjustment speed AF Response Selects the responsiveness of the autofocus The set values are High Normal and Low in order of the shortest time required to achieve the proper focus Focus Limit Reduces the time to ach...

Page 35: ...29 97 Hz 25 00 Hz or 23 98 Hz It may be difficult to focus with autofocus in certain cases Shooting conditions that are difficult to focus with autofocus When Image Quality Gamma is set to Canon Log3 or Wide DR When the iris is narrowed down When subjects are at both far and near sides The following are the main examples of failure to detect faces When the face is extremely small large dark or bri...

Page 36: ...n clicked on the screen The focus guide frame visually displays the direction and amount of adjustment from the current focus position to the in focus position Face Detection Displayed when Focus Guide is set by Touch Operation When set to On if there are people s faces on the screen the focus guide frame will be displayed around the eye of the person judged to be the main subject When turned off ...

Page 37: ... is not available if Shutter speed slower than 1 30 of a second frame frequency at 59 94 29 97 Hz 1 25 of a second at 50 00 25 00 Hz or 1 24 of a second at 23 98 Hz Focus Limit The setting is the same as for Autofocus P 33 ...

Page 38: ...range Pan Tilt Acceleration Select the degree of acceleration of the pan tilt operation Image Stabilizer Select whether to use a function that reduces the blurring of videos caused by camera vibration Standard corrects relatively small blurs Powered IS corrects blurring during telephoto shooting The closer the zoom is to the telephoto side the greater the correction effect It is not suitable for p...

Page 39: ...e 2 PTZF Camera Settings Check the items to preset 3 Pan Tilt Speed Zoom Speed Displayed when PTZF is checked Preset Settings 1 Click the Preset tab on the settings page 2 Click the preset number field to register and click Add to register 3 Set the preset items and click Add Item Preset target PTZF Pan Tilt Zoom position Focus PTZ IS Digital Zoom Pan Tilt Acceleration Camera Settings Exposure WB ...

Page 40: ...ts including home position in the camera Calling Presets Select the preset to call from the list and click View to have the preset settings reflected on the camera Confirm the settings in the video display area Note If the pan tilt zoom or focus of the camera is operated while a preset is running the preset stops However another preset can be called while a preset is running Deleting Presets Selec...

Page 41: ...When System tab is clicked the setting items category is displayed on the left side of the screen and the setting screen is displayed on the right side Categories of the setting items can also be displayed by clicking the at the upper right of the screen If the width of the screen is narrow operations must be made from the menu since the categories of the setting items are hidden System Settings S...

Page 42: ...n Network Setting the network to which the camera is connected P 52 Wireless LAN Setting the access point or IPv4 settings P 55 for direct connection of the camera and Wireless LAN enabled device External Connection IP Setting the communication protocol for IP connection of the camera with external devices such as controllers P 57 External Connection serial Settings for serial connection of the ca...

Page 43: ... changes to Apply and Reboot Click Apply and Reboot to apply the changes and restart the camera Click Clear to revert to the previous settings Setting Range and Character Limit For setting items for numeric values and characters the allowable range and character limit are displayed Enter within the displayed ranges Important If switched to another settings screen without clicking Apply or Apply an...

Page 44: ...eo and Audio IP Streaming Video for more information Note SDI output is not available when the video size is 3840 x 2160 SDI Settings for the output signal method of the SDI terminals 3G SDI Mapping Select the mapping method of the output signal of the SDI terminal A signal conforming to Level A or Level B of the SMPTE ST 425 1 standard is outputted System Video and Audio HDMI SDI Frame Frequency ...

Page 45: ...ironment Mainstream Set the Mainstream video to be distributed from the camera Video Codec Select the video codec type In the following cases the video codec is H 264 If System Communication External Connection IP NDI HX is Enable If System Communication External Connection IP RTMP is Enable Note If I Frame Interval sec is set to ALL I H 265 cannot be set Video Size Select a video size When the fr...

Page 46: ...amerate fps I Frame Interval sec Select the interval in seconds to insert an I frame into the video selected in Video Codec Specify ALL I if wanting all frames to be I frames Note When Video Codec is set to H 265 ALL I cannot be set Substream 1 Settings for the video of Substream 1 to be distributed from the camera Video Codec H 264 is fixed Video Size 640 x 360 is fixed Framerate fps Bit Rate Con...

Page 47: ...amera input terminals INPUT MIC input method LINE MIC and with or without power to the microphone Note To use a microphone that requires phantom powering turn it on while connected and then set it to INPUT Terminal MIC 48V Input Volume Settings for the volume to be inputted from the microphone connected to the camera Current Volume Level L Current Volume Level R Displays the current volume level i...

Page 48: ... kbps Select the bit rate for distribution Important Video and audio may not be synchronized Depending on the performance of the computer and the network environment audio may be choppy If using antivirus software audio may be choppy If communication is temporarily interrupted by reseating of the LAN cable for example the audio will be disconnected In this case reconnect the device to the camera ...

Page 49: ... only the administrator is allowed to connect Maximum Connection Time sec Enter the maximum time in seconds that individual client can connect to the camera If 0 the connection time is unlimited System Server HTTP Video Important A confirmation dialog will appear when the HTTP port or HTTPS port settings are changed and the connection to the camera from the active web browser may become disabled I...

Page 50: ...xed value Multicast Address Enter multicast address for audio transmission as follows IPv4 in the range of 224 0 0 0 to 239 255 255 255 IPv6 address starting with ff00 8 Multicast Port Enter multicast port for audio transmission Multicast TTL Enter the effective range for multicast distribution The TTL Time To Live representing the effective range for multicast distribution is decremented each tim...

Page 51: ... General Audio Audio Input Enable cannot be set Note With one of the following settings the multicast distribution of RTP stream is disabled Set 0 0 0 0 IPv4 or 0 IPv6 for Multicast Address Set 0 for Multicast Port or Multicast TTL URL for RTP stream rtsp IP address port rtpstream config1 to 3 Example rtsp 192 168 100 1 554 rtpstream config1 Note Distribution method depends on the request for dist...

Page 52: ...lt Gateway Address DHCP System Communication Network Important If changing settings related to network connection it might not be possible to connect to the camera from the web browser In this case by clicking Apply or Apply and Reboot a dialog for confirmation will be displayed Click OK to apply the change If unable to reconnect to the camera from the web browser after the camera is restarted due...

Page 53: ... Address Manual For setting the address manually enter a fixed IPv6 address Prefix Length For setting the address manually enter a prefix length IPv6 Default Gateway Address For setting the address manually enter a default gateway address Make sure to set when connecting the camera to a subnet different from IP connection device such as controller IPv6 Address Auto When IPv6 is Enable and Auto RA ...

Page 54: ...e The host name of the camera can be registered with alphanumeric characters to the name server Search Domain When adding a domain name to the search domain list enter the domain name and click Add If a domain name is specified in the search domain list it will be handled in the form of host name domain name simply by specifying the host name without the domain name in the specified server such as...

Page 55: ... as the access point SSID Enter the network name SSID Enter in single byte alphanumeric characters numbers or symbols Authentication Method Fixed as WPA2 PSK WPA3 SAE mix Password Enter a password for the access point Enter in single byte alphanumeric characters numbers or symbols Confirm Password Enter the same password as above for confirmation Channel Setting When connecting multiple devices at...

Page 56: ...Pv4 address Subnet Mask Enter specified subnet mask value for each network Note The wireless connection must be on a different subnet than the wired LAN If the specified IP address is in the same subnet as the wired LAN an error occurs ...

Page 57: ... the camera from the controller NDI HX Settings for exchanging data with NDI HX supported devices NDI HX Select whether to use NDI HX as the communication protocol For setting to Enable go to System Communication Network mDNS and select Enable P 54 Note When System Video and Audio IP Streaming Video Mainstream Video Codec is set to H 265 NDI HX cannot be used Audio Transmission Select whether to u...

Page 58: ...nter the group name By clicking Add the entered group name will be displayed in the group list Select a group in the group list and click Delete to delete the group RTMP A communication protocol for the streaming playback of video and audio and sending and receiving the data RTMP Select whether to use RTMP as the communication protocol Note When H 265 is set for System Video and Audio IP Streaming...

Page 59: ... Length bit Data length of serial communication is fixed at 8 bit Start Bit bit The length of the start bit is fixed at 1 bit Stop Bit bit The length of the stop bit is fixed at 1 bit Parity The settings for the error detection code is fixed to None Note In the next item if the Standard Communication Serial is set as Enable the settings for the baud rate of the serial communication data length sto...

Page 60: ... connection with standard serial communication Standard Communication Serial Select whether to use standard serial communication Serial Device Address Select the address of the camera When Auto is selected addresses will be automatically assigned ...

Page 61: ... Once processed the certificate signing request will be displayed in a separate window Create Self Signed Certificate Enter the following items click Apply and click Execute to create a self signed certificate Note Creating a certificate takes time so it is recommended to stop the video distribution processes etc Country C Enter the ISO3166 1 alpha 2 country code State Province ST Locality L Organ...

Page 62: ...ertificates registered in System Security Certificate Management Server Certificate Management and click Select Follow the displayed messages to reboot The created certificate takes effect after a reboot Certificate Validity Period Displays the validity period of the selected certificate Note Depending on the server certificate used by the camera and the computer connected to the camera it may be ...

Page 63: ...ss the camera with the administrator name and password registered with administrator account Authorized User This account is used to access the camera by authenticating with a user name and password It is required to enter a user name and password of the controller or other connecting devices Guest User The account is used for the device to access the camera without user authentication System Secu...

Page 64: ... from alphanumeric characters numbers and symbols User List Displays a list of added authorized users Select a user in the list and click Delete to remove the registered user User Authority Set the privileges for authorized users and guest users This setting enables to set access restrictions for the Settings Page Camera Control Video Distribution Select the items for granting users privileges An ...

Page 65: ...access restrictions by network or host If set to No access to all ports is blocked IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited Apply Host Access Restrictions Select whether to use IPv6 host access restrictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix ...

Page 66: ...66 If set to No access to all ports is blocked ...

Page 67: ...table for the location the camera will be installed Video Flip Select whether to vertically flip the video Select the setting suited to the camera installation method such as ceiling mount or placing on a desk Tally Lamp Settings for the tally lamp Tally Lamp Control Select whether to use tally lamp control Tally Lamp Brightness Select the brightness of the tally lamp when Tally Lamp Control is se...

Page 68: ...xternal video device Use the GEN LOCK terminal to input external sync signals analog black burst signal or HD ternary signal to the camera Genlock Select whether to use Genlock Genlock Adjustment Adjusts the H phase of the genlock in the range of approximately 0 4 H around the phase difference 0 Note When a synchronizable Genlock signal is inputted synchronization will stabilize after approximatel...

Page 69: ...Enter the IP address or host name of the NTP server in NTP Server Use DHCP The camera s time is synchronized with the time of the NTP server at the address acquired from the DHCP server The acquired NTP server address is displayed in NTP Server DHCP In order to set this change System Communication Network IPv4 IPv4 Address Settings Method to Auto DHCP P 52 Use DHCPv6 The camera s time is synchroni...

Page 70: ...urrently accessing the camera After clicking Apply Settings Method will change to Set manually Time Zone is not automatically selected so set it if necessary Note If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established Last Sync Time will not be updated or will be left blank Time Zone Select the appropriate GMT Greenwich Mean Time time differen...

Page 71: ...Hz can be changed by the initial settings The HDMI SDI output signal format and the frame rate of the IP streaming video are selected according to the frame frequency Options for Exposure Shutter Mode Slow sec also will be changed so check the settings of presets if they were registered System System Environment ...

Page 72: ...72 Set the language to be displayed on the Settings Page Language Select the display language System System Language ...

Page 73: ...rd Party Software License Conditions Third party software license information is displayed as a list Pan Tilt Initialization If the Pan Tilt position shifts click Execute to initialize the position Reboot Reboots the camera Initialization Initialize the camera System Maintenance General Important Do not turn off the power to the camera while performing Restore Default Settings Turning off the came...

Page 74: ...ill not be enabled Use the Camera Search Tool to configure the initial settings Note Even if the Network Settings and Management Information is set to Save the Wireless LAN setting will be initialized Restore Default Settings After rebooting follow the selection in Network Settings and Management Information to restore the default settings Note Before clicking Execute in Restore Default Settings i...

Page 75: ...elf When restoring from encrypted backup data enter the password set when backing up Use at least two types of single byte alphanumeric characters numbers or symbols Note The settings are not restored if the password set when backing up and the password set when restoring do not match System Maintenance Backup Restore Important Do not turn off the power to the camera while performing Back Up Setti...

Page 76: ...Administrator Password Note Even if the Restore Default Settings is set to Do not restore the Wireless LAN setting will be restored Update Firmware Click to select the firmware file for updating and click Execute When a confirmation message is displayed click OK to start Update Firmware During update the camera s front STATUS lamp will blink After update firmware is performed the camera will be re...

Page 77: ...ration and connection System Log Error Log When View is clicked log messages from the time the camera was turned on is displayed When Download is clicked the message list can be downloaded as a file For details on log message refer to List of Log Messages P 85 System Maintenance Log ...

Page 78: ...Chapter IR Remote Controller This section describes the features and handling of the included IR remote controller ...

Page 79: ...ra is returning to standby 2 PRESET Set a preset If a number 1 to 10 is pressed while pressing the SET button the current camera settings such as camera angle zoom and focus are saved as a preset to that number Note Registrable presets are 1 to 10 Presets unable to register are 11 to 100 If any preset is registered to 1 to 10 the new setting is overwritten Presets from the IR remote controller are...

Page 80: ...earby For details on setting the camera number refer to Installation Guide Important Information 6 ZOOM Press the T button to zoom in telephoto and the W button to zoom out wide angle 7 ZOOMSPEED Adjusts the zoom speed Press the FAST button to increase the operating speed or the SLOW button to decrease it 8 OPTION button Not supported for future expansion 9 P T SPEED Adjusts the pan tilt speed Pre...

Page 81: ...the positive and negative directions Close the battery cover tightly until it snaps Precautions If the remote controller does not work replace the battery with a new one Do not drop or damage the remote controller Avoid getting liquid on the remote controller This may cause the remote controller to malfunction Handling the Remote Controller ...

Page 82: ... the measures to take when trouble occurs or a log message is displayed during camera use It also explains how to reset the camera to the factory default settings perform routine maintenance major specifications and camera security measures ...

Page 83: ...d in the security software Unable to connect to the camera in wireless LAN Exceeds the maximum number of devices that can be connected to the camera via wireless LAN Disconnect the wireless LAN connection of the devices that do not use the camera There is a possibility that the signal is bad or there is signal interference by electronic equipment around the camera Refer to Cautions and Troubleshoo...

Page 84: ...tialize Out of focus When autofocus is used to control the focus some subjects may be difficult to focus on automatically If this happens adjust the focus manually When AF Mode is set to AF Boosted MF start focusing manually until the AF frame changes to white automatic adjustment range If the lens is dirty please clean it For details refer to Cleaning the Lens P 96 Subject appears bent diagonally...

Page 85: ...asure If the error is detected after rebooting initialize to the factory default settings If the problem persists contact the dealer Description 1 error occurred 2 S320 1 PAN TILT 2 Error details Meaning An error occurred during operation or stopping of PAN TILT Countermeasure Check if there is anything that interferes with the PAN TILT operation such as the contact of the camera head with somethi...

Page 86: ...ification number 2 Error number Meaning The settings could not be updated The audio server stops Countermeasure If the error is still detected after rebooting it may be a failure so contact the dealer Description video 1 initialization failure 2 3 V400 1 Video number 2 Process description 3 Error details Meaning The video input function was stopped because the video input system could not be initi...

Page 87: ...ing Failed to send audio message Description audio message recv error 1 2 B204 1 Error notification number 2 Reason for error Meaning Failed to receive audio message Description command queue overflowed C211 Meaning The camera control command queue overflowed and some commands were discarded Countermeasure Send the camera control command again after a while Description RTSP Error error_code 401 Un...

Page 88: ...system S080 Meaning The power required to start the camera system is not being supplied Countermeasure Use a DC or PoE supported L2 switch as the power source Description Connected 1 S046 1 MAC address of the connected device Meaning Device successfully connected Description Disconnected 1 S047 1 MAC address of the connected device Meaning Disconnected from the device Description wireless interfac...

Page 89: ...g The wired and wireless LANs are configured on the same subnet Description 1 httpd H001 1 Starting or stopping Meaning HTTP Server started stopped Description Authentication failed for 1 IP 2 H145 1 Implemented countermeasures against URL XSS vulnerability Equivalent to ftpd 2 IP address Meaning Authentication failed Description 1 webview W001 1 Starting or stopping Meaning wvhttp server webview ...

Page 90: ...ting 49 Check client number settings 4a Check if usage of audio server is enabled Description 1 access denied 2 B103 1 2 Client host IP address Denial type 41 42 4a Meaning Connection was initially permitted but the setting has subsequently been changed to prohibit access thereby triggering a forced disconnection the denial type is the same with B102 Description 1 camerad C001 1 starting stopping ...

Page 91: ...91 NDI HX notification P001 Starting and stopping of NDI HX info Description 1 NDI HX P001 1 Starting or stopping Meaning The NDI HX started stopped ...

Page 92: ...en operating the camera via the network is not possible In this case press the RESET switch to reset the camera The camera does not have a power switch In order to turn the camera on or off connect or disconnect the power supply cable The RESET switch is located in a recessed area Push the switch using the tip of a pointed object such as a clip When the POWER lamp stops flashing green the reset pr...

Page 93: ...e Saturation 0 Focus Focus Mode AF AF Frame Size Auto Face Detection AF Face Detection Track AF Speed Normal AF Response Normal Focus Limit Off PTZ IS Digital Zoom Off Pan Tilt Acceleration Medium Image Stabilizer Standard Item Factory Default Settings HDMI SDI Video Output Configuration 1920 x 1080 59 94P SDI 3G SDI Mapping Level A Mainstream Video Codec H 264 Video Size 1920 x 1080 Framerate fps...

Page 94: ...6 Enable Item Factory Default Settings IPv6 Address Manual Blank Prefix Length 64 IPv6 Default Gateway Address Blank IPv6 Address Auto DNS Name Server Address 1 Blank Name Server Address 2 Blank Set Name Server Address Automatically Use DHCP DHCPv6 Host Name Blank Search Domain Blank Search Domain List Blank mDNS mDNS Enable Interface Wireless LAN Disable Standard Communication IP Standard Communi...

Page 95: ...mera Control Video Distribution IPv4 Host Access Restrictions Apply Host Access Restrictions Disable IPv6 Host Access Restrictions Apply Host Access Restrictions Disable Camera Name Camera Name Camera Installation Conditions Video Flip Disable Tally Lamp Tally Lamp Control Enable Tally Lamp Brightness Medium IR Remote Controller IR Remote Controller Enable Genlock Genlock Disable Item Factory Defa...

Page 96: ...ild detergent and lightly wipe off any dirt 2 Wipe with a dry cloth Cleaning the Lens Use a commercial lens cleaner to remove grime on the lens surface Scratches on the lens surface may result in poor video capture Autofocus functionality may be degraded if the lens surface is dusty or dirty Routine Maintenance ...

Page 97: ... sec specific values depend on the frame frequency and frame rate Iris Manual Automatic aperture Gain 6 0 33 0 dB ND Filter Built in Off 1 4 1 16 1 64 motor operated White Balance AUTO AWB Set A Set B preset settings daylight 5 600 K tungsten lamp 3 200 K color temperature setting 2 000 K 15 000 K Manual Color temperatures are given for reference purposes only Focus Focus mode Manual AF boosted MF...

Page 98: ...requency format is fixed and cannot be selected Resolution 1280 x 720 When frame frequency is 59 94 50 00 Hz 14 99 fps When frame frequency is 23 98 Hz 11 99 fps When frame frequency is 29 97 25 00 Hz 12 50 fps Protocol XC Canon s original RTSP RTP NDI HX RTMP RTMPS Standard Communication Serial Standard Communication IP Preset Number of presets Max 100 including home position Communication Contro...

Page 99: ...nsions W x H x D Approx 200 x 269 x 208 mm 7 87 x 10 59 x 8 19 in excluding protrusions Weight Approx 4 1 kg 9 04 lb body only Supported Controllers Hardware RC IP100 Software Remote Camera Control Application Input Rate AC 100 to 240 V 50 60 Hz 90 VA AC 100 V to 120 VA AC 240 V Output Rate DC 24 V 1 8 A Temperature for Use 0 C 40 C 32 F 104 F External dimensions W x H x D Approx 67 5 x 34 x 134 m...

Page 100: ... supported for displaying video Does not support audio Camera Search Tool Mobile Device iPhone 11 Pro Max iPad Pro Pixel 4XL NEC LAVIE Tab E TE710 KAW OS iOS 14 2 1 iPadOS 14 2 Android 11 Android 10 Web Browser Safari Chrome 87 OS Windows 10 64 bit CPU Intel Core i7 4700 or greater Memory 8 GB or more Display Resolution 1920 x 1080 or greater ...

Page 101: ...ning measures must be taken according to the customer s network environment and or purpose of the camera use In order to reduce the security risk it is effective to block access physically and or virtually if it is unnecessary to be made accessible from an external network such as the internet When access from a remote location is unnecessary and the devices accessing the camera can be limited usi...

Page 102: ...hat are difficult to guess by unauthorized parties and manage them appropriately Basic Measure 2 Using the Latest Firmware The camera s firmware is updated as needed in order to improve performance of the functions and bug fixes From the security point of view it is important to always keep it updated because the measures against known vulnerabilities are applied to the latest firmware Check Canon...

Page 103: ...hout authentication Therefore guest users authority should be set only when security is ensured for example if used within the network that prohibits the external access etc otherwise disable all authority of the guest users When allowing access by guest users grant only the minimum necessary privileges to them since the same privileges are given to all guest users just as to all the authorized us...

Page 104: ...ng communication by encrypting the communication in the proper way the contents of the data are protected and safety can be secured Self Signed Certificate and Server Certificate To encrypt communication via HTTPS connection use a self signed certificate or a server certificate issued from a CA Certificate Authority Self signed certificates are sufficient to do encryption however a warning screen ...

Page 105: ...RTP protocol Standard Communication IP NDI HX RTMP When using Standard Communication IP P 57 NDI HX P 57 and RTMP P 58 it is possible to distribute videos using each protocol or operate the camera If it is unnecessary to connect the camera to a device using these protocols set each item to Disable Precautions When Disposing the Camera When disposing the camera initialize the camera and delete all ...

Page 106: ...g 85 Exposure 24 External Connection IP 57 External Connection Serial 59 F Face Detection AF 33 Factory Default Settings 92 93 Firewall 13 Flicker Reduction 25 Focus 33 Frame Frequency Hz 71 Framerate fps 45 G Gain dB 25 Gamma 29 General Audio 47 Genlock 68 Guest User 63 H HDMI SDI 44 Host Access Restrictions 65 HTTP Server 49 I Image Quality 29 Image Quality Details 31 Image Quality Mode 29 Image...

Page 107: ...Measures 101 Serial Port 59 Server 49 Server Certificate 62 Server Certificate Management 61 Settings Page 18 20 Sharpness 31 Shooting Mode 24 Shutter Mode 24 Specifications 97 SSL TLS 62 Standard Communication IP 57 Standard Communication Serial 60 Standby 20 Substream 1 46 Substream 2 46 System 41 T Tally Lamp 20 67 Tilt 22 Troubleshooting 83 U Update Firmware 76 User Authority 64 User Managemen...

Page 108: ...BIE 7284 000 CANON INC 2021 ...

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Canon CR-N500, Settings Manual

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