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Canon Color imageCLASS MF8180c, Basic Manual

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Canon Color imageCLASS MF8180c Basic Manual Download Page 156

Scanning Problems

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9

Scanning Problems

The machine will not scan a document.

Q

Did you connect the power cord to the machine just now?

A

Wait for a while. After connecting the power cord, the machine cannot scan 
documents immediately. 

Q

Is the document loaded correctly?

A

Remove the document, stack it if necessary, and load it in the ADF correctly. 
(See "Loading Documents in the ADF," on p. 3-4.)

A

Make sure the ADF is closed.

Q

Is the USB cable connected securely?

A

Check that the USB cable is connected securely to the machine and your 
computer. Disconnect the USB cable, and reconnect it correctly after a while.

Scanned images are dirty.

Q

Is the platen glass or the platen glass cover clean?

A

Clean the platen glass or the platen glass cover. (See "Cleaning the Scanning 
Area," on p. 8-2.)

White streaks appear on the left side of the image.

Q

Is the document placed on the platen glass correctly?

A

Place the document approximately 

1

/

8

" (3 mm) from the edge of the platen 

glass.

Summary of Contents for Color imageCLASS MF8180c

Page 1: ...ch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA IN...

Page 2: ...Color imageCLASS MF8180c Basic Guide...

Page 3: ...ubleshooting Basic Guide This Manual Fax Instructions Troubleshooting Facsimile Guide Software Installation and Instructions Printing and Scanning Instructions Troubleshooting Software Guide CD ROM Re...

Page 4: ...endix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Considerable effort has...

Page 5: ...the Use of Images xiii About the Part Containing Mercury Applicable Only to the USA xiii Important Safety Instructions xiv Installation xiv Power Supply xv Handling xvi Maintenance and Inspections xv...

Page 6: ...tput Area 2 23 Face Up Paper Output Area 2 24 Chapter 3 Document Handling Document Requirements 3 1 Problem Documents 3 2 Scanned Area of a Document 3 2 Setting Up Documents 3 3 Placing a Document on...

Page 7: ...n Results 7 3 Confirming and Deleting a Copy Job 7 3 Confirming and Deleting a PC Print Job 7 4 Confirming and Deleting a Report Job 7 5 Chapter 8 Maintenance Periodic Cleaning 8 1 Cleaning the Exteri...

Page 8: ...m Cartridge 9 21 Removing Jammed Paper from the ADF 9 22 LCD Messages 9 24 Paper Feeding Problems 9 29 Copying Problems 9 32 Print Quality Problems 9 33 Printing Problems 9 37 Scanning Problems 9 38 G...

Page 9: ...e the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In ord...

Page 10: ...CD The following are a few examples of how messages in the LCD are expressed in this manual The messages are indicated within angle brackets If MEMORY FULL is displayed the machine cannot scan the doc...

Page 11: ...ions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determi...

Page 12: ...ide the product is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Do not remove protective housings...

Page 13: ...S are trademarks of Canon Inc Other product and company names herein may be the trademarks of their respective owners Copyright Copyright 2006 by Canon Inc All rights reserved No part of this publicat...

Page 14: ...printed or otherwise reproduced you should consult in advance with your legal advisor for guidance About the Part Containing Mercury Applicable Only to the USA Hg LAMP S INSIDE THIS PRODUCT CONTAIN M...

Page 15: ...shock Do not place the following items on the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are droppe...

Page 16: ...WARNING Do not damage or modify the power cord Also do not place heavy objects on the power cord or pull on or excessively bend it as this could cause electrical damage and result in a fire or electr...

Page 17: ...ns When the power cord or plug is damaged or frayed If liquid has spilled into the machine If the machine has been exposed to rain or water If the machine does not operate normally when you have follo...

Page 18: ...emarks and instructions for safety Close the platen glass cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the platen glass cover when...

Page 19: ...f the machine do not touch the fuser unit and its surroundings as doing so may result in burns or electrical shock When removing jammed paper or replacing the toner cartridge take care not to allow th...

Page 20: ...es put the cartridges in a bag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames CAUTION Keep toner and other consumables out...

Page 21: ...est technology to provide trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 9 Troubleshooting If you cannot solve the p...

Page 22: ...ments and feeds them automatically into the scanning unit c Document feeder tray Place documents d Document guides Adjust to the width of document e Scanning platform Lift it to access inside the mach...

Page 23: ...iversal Serial Bus cable b Power socket Connect the power cord c Face up cover Open it when you output paper face up or remove jammed paper d Ethernet port Connect the network cable e Telephone line j...

Page 24: ...aper Select key Selects the paper feeding location cassette or multi purpose tray l Status Monitor key Checks the status of copy fax print and report jobs m LCD Displays messages and prompts during op...

Page 25: ...Error Correction Mode ECM Automatic switching between fax and voice calls Answering machine connection Memory sending receiving Reduced size printing Automatic dialing and broadcasting etc For more d...

Page 26: ...y or when the collate copy or other functions are operating or when the Memory indicator lights up When paper jams occur When an error code appears and the Alarm indicator flashes When no paper is loa...

Page 27: ...about 15 seconds before pressing Energy Saver Restoring from the Energy Saver Mode Manually 1 Press Energy Saver The Energy Saver key goes off and the machine enters the standby mode NOTE Depending on...

Page 28: ...environment Paper wrappers are moisture proof Keep paper in the wrapper until it is ready to be used Store all unused paper in a wrapper Store paper on a flat surface to prevent it from creasing or cu...

Page 29: ...r may melt and blot Put color prints in a binder when storing them for a long period of time more than two years Color prints may discolor when they are stored for a long period of time Unacceptable P...

Page 30: ...the multi purpose tray Printing Areas Please note that the term printing area represents both the recommended area for optimum print quality and the entire area where the machine can technically print...

Page 31: ...ose tray CAUTION When loading paper take care not to cut your hands on the edges of the paper NOTE The cassette holds up to approximately 250 sheets of 17 lb 60 g m2 paper Loading Paper in the Cassett...

Page 32: ...r cassette when the plate of the paper cassette is locked The plate may snap forcefully if the lock is released and may result in personal injuries 3 Hold the lock release lever of the rear paper guid...

Page 33: ...d 4 Adjust both sides of the paper guide to the mark of the desired paper size When adjusting the paper guides hold both guides at one time IMPORTANT Align the paper guide with the position shown in t...

Page 34: ...t the paper size If it does not fit correctly it may result in misfeeds Up to approximately 250 sheets of plain paper 17 lb 60 g m2 can be loaded in the paper cassette Be careful that the paper stack...

Page 35: ...the print side facing down and the top of the paper to the front of the cassette 6 Press down the paper stack so that it is loaded under the hook on the paper guides Confirm that there is sufficient...

Page 36: ...surface of the machine Amount of Paper Remaining in the Cassette The paper cassette has a display indicating the amount of paper remaining in the cassette If the cassette is full the indicator will b...

Page 37: ...the multi purpose tray using the following procedure 1 Open the multi purpose tray Hold the grip at the center of the front surface of the printer 2 Pull out the auxiliary tray IMPORTANT Be sure to p...

Page 38: ...as A4 Closing the Multi Purpose Tray Close the multi purpose tray using the following procedure Keep the multi purpose tray closed when it is not used 1 Remove any loaded paper close the extension tr...

Page 39: ...ary tray For opening the multi purpose tray see Opening the Multi Purpose Tray on p 2 10 2 Spread the paper guides a little wider than the actual paper width 3 Gently load the stack of paper with the...

Page 40: ...ome paper when there is no space Load the paper stack straight If the rear edge of the paper stack is not properly aligned it may result in misfeeds or paper jams If the paper is curled or folded at c...

Page 41: ...or too tight it may result in misfeeds or paper jams Do not touch the paper in the multi purpose tray or pull it out while printing It may result in a faulty operation Loading Envelopes in the Multi...

Page 42: ...ay see Opening the Multi Purpose Tray on p 2 10 2 Spread the paper guides a little wider than the actual envelope width 3 Place the stack of envelopes on a flat surface flatten them to release any rem...

Page 43: ...n the figure 5 Align the edges of the envelopes on a flat surface 6 Gently load the stack of envelopes with the address side facing up and the flap side come the leftward Be sure to insert the envelop...

Page 44: ...pace between the paper limit guides and the envelope stack Take out some envelopes when there is no space The back side with adhesive surface of an envelope cannot be printed on Load the envelopes so...

Page 45: ...align the paper guides with the width of the envelopes If the guides are too loose or too tight it may result in misfeeds or paper jams Do not touch the envelopes in the multi purpose tray or pull the...

Page 46: ...e multi purpose tray it is necessary to specify the paper size according to the following 1 Press Menu 2 Press or to select PAPER SETTINGS press Set 3 Press or to select CASSETTE or MP TRAY press Set...

Page 47: ...rectly 1 Press Menu 2 Press or to select PAPER SETTINGS press Set 3 Press or to select CASSETTE or MP TRAY press Set 4 Press or to select PAPER TYPE press Set 5 Press or to select the appropriate pape...

Page 48: ...n of the Document and the Paper Loading When you load or place a document in the ADF or on the platen glass the orientation of the document and the orientation of the paper in the cassette or in the m...

Page 49: ...r for face up paper output or close the face up cover and pull out the output tray for face down paper output IMPORTANT Do not open or close the face up cover while copying and printing Paper Type and...

Page 50: ...ot place the delivered paper back on the output tray Doing so may result in paper jams Do not place objects other than paper on the output tray Doing so may result in paper jams Heavy Paper face up 1...

Page 51: ...nient for printing on transparencies or envelopes which tend to curl because the paper is delivered straight through out of the machine Open the face up cover Remove the delivered paper one by one IMP...

Page 52: ...paper behind the document 2 21 lb 80 g m2 paper Platen Glass ADF Type of Document Plain paper Thick documents Photographs Small documents e g index cards Special types of paper e g tracing paper 1 tra...

Page 53: ...paper clips etc before loading the document in the ADF To prevent document jams in the ADF do not use any of the following Scanned Area of a Document The shaded area in the illustration below shows th...

Page 54: ...Document on the Platen Glass 1 Open the platen glass cover 2 Place your document face down on the platen glass Use the paper size marks on the left side of the platen glass to position a document If y...

Page 55: ...e an LTR size document on the platen glass 3 Gently lower the platen glass cover The document is now ready for scanning Loading Documents in the ADF 1 Fan the edges that will feed into the machine fir...

Page 56: ...one by one from the top of the stack from the first page Wait until all pages of your document have been scanned before starting a new job 50 sheets 80 g m2 or paper stack within 5 16 8 mm thickness...

Page 57: ...the ADF NOTE When documents are loaded in the ADF the scanning unit moves to the position shown above and remains there When documents are not loaded in the ADF the scanning unit moves to scan it 3 2...

Page 58: ...Guide Check if the machine is selected as the default printer You can check if your machine is set as the default printer when you open the Print dialog box in an application and your machine is sele...

Page 59: ...Before Printing 4 2 Printing from Your Computer 4 2 Click the corresponding printer driver icon 3 From the File menu click Set as Default Printer Windows 98 Me Set as Default...

Page 60: ...Print dialog box appears 4 From the Select Printer list box or the Name pull down list in the Print dialog box select the printer to be used 5 Click Preference or Properties NOTE Depending on the app...

Page 61: ...Windows task bar select Printers and Faxes On Windows 98 Me 2000 Click Start on the Windows task bar select Settings Printers 2 Double click the corresponding printer driver icon 3 Right click on the...

Page 62: ...More Information 4 5 Printing from Your Computer 4 More Information For detailed information on all printing features refer to Chapter 2 Printing in the Software Guide...

Page 63: ...o describes the special copy features Documents You Can Copy For information on the types of documents you can copy their requirements and details on setting up documents refer to Chapter 3 Document H...

Page 64: ...ing onto transparencies remove each transparency from the output tray as it is output 1 Place the document on the platen glass or load it in the ADF For details on how to place documents see Setting U...

Page 65: ...ing a Copy Job on p 7 3 When you cancel copying while scanning a document from the ADF the document may jam in the ADF If the paper jam occurs the LCD displays CHECK DOCUMENT or DOCUMENT TOO LONG See...

Page 66: ...ct from the following 200 MAX 129 STMT LTR 100 78 LGL LTR 64 50 MIN NOTE If the PAPER SIZE GROUP setting of COPY SETTINGS menu in the Menu is set to A or AB the preset copy ratios will be as follows A...

Page 67: ...e in 1 increments Even after entering the copy ratio you can use or to adjust the copy ratio To increase the copy ratio press To decrease the copy ratio press NOTE To return the copy ratio to 100 pres...

Page 68: ...e following TEXT for text only documents PHOTO for photographs TEXT PHOTO for documents with text and photographs Three submodes are available STANDARD PHOTO PRIORITY TEXT PRIORITY NOTE Copy exposure...

Page 69: ...manual mode 2 Press or to adjust the copy exposure press Set For a lighter copy exposure press For a darker copy exposure press NOTE When setting the exposure lighter the indicator moves to the left...

Page 70: ...t saturation to the appropriate level best suited for a document Three modes are available for adjusting the saturation level When the preview image is yellow looking Change the yellow to lower side o...

Page 71: ...ss or to select COPY SETTINGS press Set 3 Press or to select SATURATION press Set 4 Press or to select the appropriate saturation level press Set You can select from the following STANDARD VIVID TRANQ...

Page 72: ...ress or to select REMOVE BACKGROUND press Set 4 Press or or use the numeric keys to specify the appropriate level press Set Select a smaller number for a stronger effect As you select a larger number...

Page 73: ...you to sort copies in page order It is convenient when you make multiple copies of multiple page documents When Loading Documents in the ADF 1 Load documents face up in the ADF For details on how to...

Page 74: ...clear the paper jam in the ADF If this happens reduce the documents to be scanned Or change the image quality mode to TEXT When Placing a Document on the Platen Glass 1 Place the first page of a docu...

Page 75: ...lows you to reserve the next job while the machine is printing out a current job NOTE The machine can store up to 10 copy jobs in memory 1 Press Stop Reset twice to return to the standby display while...

Page 76: ...the current copy job is complete the next copy job begins If the memory becomes full while scanning MEMORY FULL appears in the LCD When the ADF is used for scanning the document being scanned stops i...

Page 77: ...Software Guide Check if the scanner driver is installed on your computer by following this procedure 1 Open the Scanners and Cameras folder Windows 98 2000 the Scanners and Cameras Properties dialog b...

Page 78: ...e the document on the platen glass or load it in the ADF For details on how to place documents see Setting Up Documents on p 3 3 2 Press SCAN B W Start or Color Start on the machine If you are asked t...

Page 79: ...More Information 6 3 Scanning 6 More Information For detailed information on all scanning features refer to Chapter 3 Scanning in the Software Guide...

Page 80: ...us of the Jobs Stored in the Machine Use the Status Monitor to confirm or delete copy fax print and report jobs stored in the machine When using Status Monitor the LCD displays the jobs in the followi...

Page 81: ...d document RX 3 Press or to confirm the transaction number and time NOTE For the fax job with multiple destinations sequential broadcasting only the fax telephone number to be sent first is displayed...

Page 82: ...receiving results 4 Press Stop Reset to return to the standby display Confirming and Deleting a Copy Job 1 Press Status Monitor 2 Press or to select COPY STATUS press Set NOTE If there is no job NO C...

Page 83: ...T is displayed If there is only one print job go to step 4 3 Press or to confirm the file name 4 If you want to delete the print job press Set 5 If you decide to delete the job press for YES NOTE To c...

Page 84: ...NOTE If there is no job NO REPORT JOBS EXIST is displayed If there is only one report job go to step 4 3 Press or to confirm the report 4 If you want to delete the report job press Set 5 If you decide...

Page 85: ...be sure to disconnect the power cord before cleaning the machine Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Use...

Page 86: ...paste ink correction fluid or other foreign matters in the read area of the platen glass shaded area Use a clean soft cloth to wipe the read area clean Take particular care to clean at the locations...

Page 87: ...ler located on the center of the ADF Cleaning the Fusing Roller If smudge marks appear on the back or front side of printed pages clean the fusing roller in the following procedure Print quality deter...

Page 88: ...n the multi purpose tray remove it before loading the cleaning page 6 Press Menu 7 Press or to select MAINTENANCE press Set 8 Press or to select ROLLER CLEANING press Set 9 Press or to select START CL...

Page 89: ...r Before handling the cartridge see the precautions in Storing Toner Cartridges on p 8 14 Replacing the Toner Cartridges When PREPARE NEW CART and then REPLACE CARTRIDGE appears in the LCD replace the...

Page 90: ...ss or to select MAINTENANCE press Set 3 Press or to select CHANGE CARTRIDGE press Set 4 Press or to select the cartridge to be replaced press Set You can select from the following BLACK CYAN MAGENTA Y...

Page 91: ...ent toner cartridge is not in the replacement position close the cover then open it again when the whirring sound stops Repeat this process until the cartridge you want to replace is in the correct po...

Page 92: ...Open the protective bag with scissors so as not to damage the cartridge IMPORTANT Keep the protective bag in which the cartridge came in It may be required when taking out the toner cartridge for mach...

Page 93: ...ANT If toner is not distributed evenly it may result in a deterioration of the print quality Be sure to carry out this procedure properly Be sure to shake the toner cartridge gently Toner may spill if...

Page 94: ...removed It may be required when taking out the toner cartridge for machine maintenance 11 Place the toner cartridge on a flat surface then pull out the sealing tape completely approx 17 3 4 45 cm in l...

Page 95: ...he sealing tape remains in the toner cartridge it may result in a deterioration in print quality Dispose of the sealing tape according to local regulations 12 Press and hold the blue buttons on the to...

Page 96: ...e automatically IMPORTANT When you make copies immediately after replacing a toner cartridge the print quality may deteriorate Make copies after making sure the whirring sound stops When INSERT CARTRI...

Page 97: ...the cartridges to ignite resulting in burns or a fire CAUTION If toner gets onto your hands or clothing wash it off immediately with cold water Do not use warm water as this may set the toner permane...

Page 98: ...densation may occur both inside and on the outside of the cartridge If you are going to install a cartridge that was stored in a cold place in a warm room leave the cartridge stored in the protective...

Page 99: ...a place in which a considerable amount of salt is contained in the air or a place with a lot of dust Store the cartridge out of the reach of small children Condensation Even within the storable humid...

Page 100: ...ture Conservancy of Canada Since its inception The Canon Cartridge Recycling Program has collected millions of cartridges that otherwise would have been discarded into landfills or similar facilities...

Page 101: ...ocks from the new cartridge s box Place the empty cartridge in the box of your new cartridge Seal the box Option B Volume Box Return We encourage you to use this option as a more efficient way to ship...

Page 102: ...hat the shipment does not exceed UPS specifications Maximum weight 70 lb 31 8 kg Maximum length 108 2 743 mm Maximum girth length 2 width 2 height 130 3 302 mm If your shipment exceeds the above limit...

Page 103: ...returning label Option A UPS Pick up Give the shipment to your UPS driver when you receive your next regular delivery or Take the shipment to your local UPS receiving point Option B MBE Drop off Take...

Page 104: ...l Canada Post outlet or franchise Option B Volume Box Return eight or more cartridges We encourage you to use this option as a more efficient way to ship cartridges Call 1 800 667 2666 to receive your...

Page 105: ...ollected Canon Canada donates 1 shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada This donation is utilized in Canada For further information about The Clean Earth...

Page 106: ...standard The amount may be reduced to about half depending on paper type or paper size Replacing the Drum Cartridge Drum cartridges are consumable products Replace the drum cartridge with a new one w...

Page 107: ...ridge intended for use with this machine The inner portion of the machine must be cleaned when replacing the drum cartridge therefore have a soft dry cloth available 1 Lift the scanning platform and o...

Page 108: ...located at the front of the roller WARNING Clean the machine using a soft dry cloth Do not use alcohol benzene paint thinner or other flammable substances IMPORTANT Be careful not to scratch the trans...

Page 109: ...when taking out the drum cartridge for machine maintenance Print quality may deteriorate if you touch or damage the drum that is set inside Be careful not to touch the drum or open the drum protectiv...

Page 110: ...aterials 7 pieces Remove the packing materials a and b by hooking your fingers into the tab and pulling them in the direction of the arrows Remove the packing materials c and d by turning them in the...

Page 111: ...and f by holding the grips and pulling them in the direction of the arrows Hold the packing material g and remove it as shown in the figure IMPORTANT Do not hold or touch the electrical contacts It ma...

Page 112: ...damage to the machine After removing the packing materials install the drum cartridge in the machine as soon as possible Dispose of the packing materials according to local regulations 6 Hold the dru...

Page 113: ...29 Maintenance 8 Lock the drum cartridge by pushing it down toward you b IMPORTANT Lock the drum cartridge securely so that it may be in the state shown in the figure 7 Close the cartridge cover and...

Page 114: ...ing or installing the cartridge WARNING Do not burn or throw used drum cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire CA...

Page 115: ...old it properly as shown in the figure Do not set it vertically or upside down Never attempt to disassemble or modify the cartridge If a cartridge is brought to an environment where the temperature di...

Page 116: ...idge in a hot or humid place or a place where the temperature and humidity can change significantly Storing temperature range 32 to 95 F 0 to 35 C Storing humidity range 35 to 85 RH no condensation Do...

Page 117: ...isconnect the printer cable and or network 2 Lift the scanning platform 3 Open the cartridge cover 4 Remove a toner cartridge from the machine In order to avoid direct sunlight place the toner cartrid...

Page 118: ...s Detach the document feeder tray Grip the handles on both sides of the machine and lift it carefully as shown in the illustration above CAUTION When carrying the machine be sure to hold it in the des...

Page 119: ...PEN PRINTER COVER repeatedly CAUTION There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures Take adequate precaution when performing internal in...

Page 120: ...ER appear in the LCD remove the paper in the following procedure 1 If paper is jammed in the output tray remove the jammed paper 2 If paper is jammed in the multi purpose tray remove the jammed paper...

Page 121: ...bleshooting 9 3 Pull out the paper cassette 4 Remove the jammed paper IMPORTANT If the jammed paper cannot be removed easily proceed to the next step Do not try to remove it forcefully 5 Insert the ca...

Page 122: ...atform a and open the cartridge cover until it is locked b when the whirring sound stops 7 Remove the drum cartridge from the machine Pull up the green handle on the drum cartridge in the direction of...

Page 123: ...is set inside Be careful not to touch the drum or open the drum s protective shutter Be careful not to hold or touch the portions that are not described for this procedure such as the sensors It may...

Page 124: ...may deteriorate Do not apply shock to the drum cartridge memory or bring it near magnetic waves It may result in damage to the machine 8 Place the drum cartridge in the protective bag 9 Press the gree...

Page 125: ...e protective bag 11 Hold the drum cartridge with both hands and install it in the machine Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the dru...

Page 126: ...shown in the figure 12 Close the cartridge cover and lower the scanning platform If the message is still displayed after closing the cartridge cover pieces of torn paper may still be remaining inside...

Page 127: ...ER appears in the LCD remove the paper using the following procedure CAUTION The fuser unit and its surroundings inside the machine may become hot during use When replacing fuser unit do not touch the...

Page 128: ...2 Tilt both the green pressure release lever on the left and right side of the fuser unit towards you to release the pressure in the fuser unit 3 Remove the jammed paper 4 Lift the scanning platform...

Page 129: ...he machine Pull the green handle on the drum cartridge in the direction of the arrow a and lift the cartridge straight up b If paper is jammed in the removed drum cartridge do not try to pull the pape...

Page 130: ...It may result in damage to the machine Do not expose the drum cartridge to direct sunlight or strong light Do not hold or touch the electrical contacts It may result in damage to the machine Do not ho...

Page 131: ...und after performing the procedure up to this step the paper may be jammed in the fuser unit at the back of the machine In this case skip Step 8 to Step 10 and start with Step 11 p 9 16 to remove the...

Page 132: ...he protective bag 9 Hold the drum cartridge with both hands and install it in the machine Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the dru...

Page 133: ...ridge securely so that it may be in the state shown in the figure 10 Close the cartridge cover and lower the scanning platform If the message is still displayed after closing the cartridge cover and l...

Page 134: ...CAUTION The fuser unit and the surrounding area can become extremely hot during operation Perform the following procedure after the fuser unit has cooled down completely Touching the fuser unit when...

Page 135: ...17 Troubleshooting 9 13 Close the face up cover 14 Turn the lock release levers located on the back of the machine in the direction of the arrow and release the lock 15 Hold the grip on the fuser uni...

Page 136: ...back side Be sure to hold the grip securely when carrying a fuser unit Dropping the unit may result in personal injuries 16 Open the sub output tray 17 Tilt both the green pressure release lever on t...

Page 137: ...mmed paper IMPORTANT If the paper completely winds around the fusing roller and is impossible to be removed contact your Canon dealer 19 Return the green pressure release levers on the fuser unit to t...

Page 138: ...direction of the arrow 23 Connect the power cord and all interface cables 24 Plug the power cord in the wall outlet to turn on the machine If the message is still displayed after turning on the machi...

Page 139: ...m Cartridge When the paper is jammed in the drum cartridge as shown in the figure remove the jammed paper using the following procedure 1 Turn the knob on the drum cartridge in the direction of the ar...

Page 140: ...steps to remove the jammed paper When removing paper jammed inside the machine Step 8 p 9 6 When removing paper jammed behind the machine Step 8 p 9 14 Removing Jammed Paper from the ADF When the doc...

Page 141: ...t guides until they stop and remove the paper so as not to be caught by the guides Open the ADF and gently remove the jammed paper from the ADF 3 Open the ADF and gently remove the jammed paper from t...

Page 142: ...s connected CHECK DOCUMENT Cause 1 There is a paper jam in the ADF Remedy Remove the document you are trying to copy in the ADF See Removing Jammed Paper from the ADF on p 9 22 Make sure that the docu...

Page 143: ...closed DOCUMENT TOO LONG Cause The document is longer than 391 2 1 m or is not feeding correctly Remedy Reduce the length of the document to within 391 2 1 m and then copy it INSERT CARTRIDGE Cause A...

Page 144: ...y The machine can store up to 10 copy jobs in memory Wait until the current copy job completes or use Status Monitor to delete the reserved copy jobs in memory PREPARE NEW CART Cause A toner cartridge...

Page 145: ...he cartridge cover and then closing it REPLACE CARTRIDGE Cause A toner cartridge need to be replaced Remedy Replace a toner cartridge with a new one indicates either C M Y or K REPLACE THE DRUM Cause...

Page 146: ...anon Customer Care Center xxx stands for a number SYSTEM ERROR E078 Cause The drum cartridge is not installed correctly Remedy Install the drum cartridge correctly and then unplug and plug the power c...

Page 147: ...oading Paper on p 2 4 Q Is the cassette inserted into the machine correctly A Push the cassette into the machine as far as it will go and make sure the cassette is not tilted or inserted at an angle P...

Page 148: ...ay Q Is only one type of paper loaded in the cassette or multi purpose tray A Load only one type of paper A Make sure you load paper that meets the paper requirements for the machine See Chapter 2 Pap...

Page 149: ...gether Q Is the output tray free of obstructions A Do not place the delivered paper back on the output tray See Face Down Paper Output Area on p 2 23 A Do not place objects other than paper on the out...

Page 150: ...onnect the power cord to the machine just now A Wait for a while After connecting the power cord the machine cannot scan documents immediately Q Is the document loaded correctly A Remove the document...

Page 151: ...and replace the toner cartridges if necessary Q Is the exposure adjusted correctly A Adjust the exposure correctly using Exposure See Adjusting the Exposure Density on p 5 6 Copies are dirty Q Is the...

Page 152: ...s the paper type set correctly A Select TRANSPARENCY in PAPER TYPE in PAPER SETTINGS of the Menu See Specifying the Paper Type on p 2 20 The edges of copies are dirty when you make copies Q Is the pap...

Page 153: ...used for the colored text A Specify Matching Method in the printer driver to Perceptual Photographic Specify Matching Method in the Matching sheet by checking Manual Color Settings in the Quality she...

Page 154: ...ting color on the screen RGB or is in the printer YMCK different Therefore there may be cases when the color on the screen cannot be printed out exactly as it appears A Specify Matching Method in the...

Page 155: ...multi purpose tray unplug the machine and wait approximately 3 minutes to 5 minutes then plug it in again If the problem is fixed the Alarm indicator will turn off and the LCD will return to the stand...

Page 156: ...the ADF on p 3 4 A Make sure the ADF is closed Q Is the USB cable connected securely A Check that the USB cable is connected securely to the machine and your computer Disconnect the USB cable and reco...

Page 157: ...ged securely into the machine and into the wall outlet Insert the power cord straight into the power socket on the back of the machine Do not insert it at an angle Otherwise the machine may not be pro...

Page 158: ...e smells unplug the power cord immediately and then contact Canon Authorized Service Facilities or the Canon Customer Care Center Do not attempt to disassemble or repair the machine yourself IMPORTANT...

Page 159: ...sub menu you want to change press Set NOTE For details on sub menus see Menu Descriptions on p 10 2 If you press Stop Reset before Set is pressed the item you have selected will not be registered Pres...

Page 160: ...EXECUTIV 2 PAPER TYPE Selects the paper type to be used in the paper cassette PLAIN PAPER HEAVY PAPER 2 MP TRAY 1 PAPER SIZE Selects the paper size for the MP tray LTR LGL A4 B5 A5 EXECUTIV COM10 MON...

Page 161: ...reception end tone settings ERROR ONLY The reception end tone sounds only when any error occurs while printing 1 to 3 1 OFF The reception end tone does not sound ON The reception end tone sounds 1 to...

Page 162: ...mended to print on the reverse of paper that has been printed once However if you have to print on both sides of the paper select SPECIAL SETTINGS1 when printing on the reverse SPECIAL SETTINGS2 Depen...

Page 163: ...tially appear on the other pages In this case select SPECIAL SETTINGS6 to improve the result Note Do not select SPECIAL SETTINGS6 when using heavy paper Some pages may look patchy due to toner failing...

Page 164: ...D ZOOM RATIO Selects the copy ratio MANUAL Selects the copy ratio 50 to 200 100 PRESET RATIO Selects the preset copy ratio The preset copy ratios will change when the paper size group is changed 4 STA...

Page 165: ...racters and lines clear select a larger value When you make copies of photographs select a smaller value 1 to 9 5 9 SATURATION Selects the saturation type when using color mode STANDARD VIVID TRANQUIL...

Page 166: ...ime until the machine returns to the standby mode 1MIN to 9MIN 1MIN OFF The auto clear function is turned off 4 ENERGY SAVER Sets the energy saver mode ON Sets the time until the machine enters the en...

Page 167: ...GE Selects the toner cartridge to be removed SELECT CARTRIDGE Selects the color to be removed 1 BLACK 2 CYAN 3 MAGENTA 4 YELLOW 5 ALL COLORS 2 AUTO GRAD ADJUST Sets automatic gradation adjustment 3 RO...

Page 168: ...lution Platen glass Approx 600 600 dpi monochrome color ADF Approx 600 dpi 400 dpi monochrome Approx 600 dpi 600 dpi color Number of Tones 256 Acceptable Documents Up to LTR size Sheets books and thre...

Page 169: ...sec monochrome Approx 45 sec color ADF Approx 28 sec monochrome Approx 52 sec color LTR or A4 size direct Manual Exposure Control Cassette Feeding except just after being restored from energy saver m...

Page 170: ...age 9 25 Cleaning ADF Area 8 2 machine s exterior 8 1 periodic 8 1 scanning area 8 2 Collate copy 5 11 key 1 4 Color Start key 1 4 COMMON SETTINGS settings 10 2 COPY key 1 4 COPY SETTINGS settings 10...

Page 171: ...3 Fax key 1 4 Front cover 1 2 G General problems 9 39 I Image Quality adjusting 5 6 key 1 4 In Use Memory indicator 1 4 INSERT CARTRIDGE 8 12 9 25 INSERT DRUM 8 30 9 25 J Jams clearing 9 1 K KEYPAD V...

Page 172: ...R TYPE setting 10 2 Periodic cleaning 8 1 Plain paper 2 20 Platen glass 1 3 glass cover 1 3 Power socket 1 3 PRESET RATIO setting 10 6 PRINT DONE TONE setting 10 3 Print media requirements 2 1 size 2...

Page 173: ...setting 10 6 STANDARD EXPOSURE setting 10 6 Standby display 1 5 Status Monitor key 1 4 using 7 1 STD ZOOM RATIO settings 10 6 STD IMAGEQUALITY setting 10 6 Stop Reset key 1 4 SUPPLY REC PAPER message...

Page 174: ...dhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERIC...

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