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75

Was the power to the scanner on when the computer
was started?

Is the SCSI interface cable disconnected or loose?

Is the SCSI interface cable correctly connected?

Is the SCSI interface cable a high-impedance type?

Is the SCSI ID repeated from another SCSI device?

Is the terminator correctly set?

Yes

No

Yes

Yes

No

Yes

No

No

No

Yes

Yes

No

Scanner not identified (Part 2)

Connect the AC adapter, then start the computer

Properly connect the SCSI interface cable

Use a high-impedance type SCSI interface cable

Change settings of SCSI ID

Correct settings of terminator

Contact Customer Care Center (Back Pages)

*FB1200S_PG60-83.v.1.P

4/23/99, 2:52 PM

75

Summary of Contents for CanoScan FB 1200S

Page 1: ...Product Guide Canon Color Image Scanner CanoScan FB1200S...

Page 2: ...nual CanoScan FB1200S Quick Start Guide ScanGear CS S User s Guide Manual for Each Application Software Electronic Manual Detailed information on how to use Plug In Module CS S Plug in Module CS S Use...

Page 3: ...ith scanner and software topics that could not be covered in the Quick Start Guide Each topic is intended to be read as a separate unit You need only read the topics that apply This guide is divided i...

Page 4: ...at any time without prior notice 2 No part of this guide may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the pri...

Page 5: ...utions 10 Operating Requirements 14 Components Guide 17 How to Use the Scanner 19 Connecting to the Computer 20 Connecting Two or More SCSI Devices 20 SCSI Connector and SCSI Interface Cable Descripti...

Page 6: ...36 Attaching the Cables 38 Acceptable Media 42 Loading Documents 44 Software Settings 46 Paper Jams 49 Jams in the Document Tray 49 Jams during Document Ejection 50 Jams Inside the ADF 51 After Clear...

Page 7: ...Problems Starting Software Programs 63 Problems with the Scanner 65 Problems with Scanning 69 Problems with the Automatic Document Feeder ADF S9 72 Other Issues 73 Scanner Not Identified 74 Care and M...

Page 8: ...pass with a second pass that is optically shifted by a half pixel Reading 12 bits 4 096 colors per red green and blue RGB channel the scanner offers 12 bit or 8 bit output that reproduces brilliant to...

Page 9: ...ent Feeder in this guide WARNING It is illegal to reproduce currency bills negotiable securities and other documents prohibited by law Reproduction of such items may be subject to criminal prosecution...

Page 10: ...equipment About Locations WARNING Do not place the equipment near flammable liquids such as alcohol or thinners Contact between the internal electrical components and flammable liquids may result in f...

Page 11: ...t damage mutilate or modify the power cord or AC adapter Do not place heavy objects on pull or excessively bend the power cord Damaged wires may cause fires or electric shocks Do not plug in unplug po...

Page 12: ...exposed areas CAUTION Do not plug in the equipment into outlets with voltages other than the specified voltages Incorrect voltages may result in fire or electric shocks When unplugging the power cord...

Page 13: ...shocks CAUTION Be careful not to pinch your hands when closing the document tray cover Injuries may result Do not press heavily on the document tray cover The document tray glass may break and injure...

Page 14: ...ns can be met Ambient Temperature 41 95 F 5 35 Celsius Humidity 10 90 RH without condensation formation Operate the equipment with the supplied electrical cords at the voltages and amperage specified...

Page 15: ...a allow the scanner sufficient time to adapt to the new condition before use Do not place the equipment in an area subject to direct sunlight The humidity may rise inside the equipment and cause damag...

Page 16: ...subject to shocks smoke noxious fumes water vapor or dust Locations subject to strong direct sunlight Locations near TVs or devices generating strong magnetic fields Environments in which the air is...

Page 17: ...1 Document Cover Holds documents in place Alignment Mark Align document edges here Document Glass Place documents here Scanning Unit Core component of the scanner comprising the light source and sensi...

Page 18: ...Power cord SCSI Connector D sub 25 pin SCSI interface cable connects here SCSI Connector Half pitch type 50 pin SCSI interface cable connects here Power Connector The accompanying AC adapter plug conn...

Page 19: ...19 Connecting to the Computer 20 Positioning Documents No ADF 29 Transporting the Scanner 31 How to Use the Scanner FB1200S_PG19 32 4 19 99 7 33 PM 19...

Page 20: ...s called a daisy chain Normally several SCSI devices can be connected to a single SCSI controller The number of SCSI devices and the requirements for connection depend on the SCSI card standard and th...

Page 21: ...Off switch built into the SCSI device This scanner has a built in terminator For a daisy chain to operate correctly the terminator must be set to On for the last SCSI device and Off for all other SCS...

Page 22: ...troller For Macintosh 0 Internal hard disk drive 3 Internal CD ROM drive Desktop model with an internal CD ROM drive 7 Macintosh CPU Ensure that you unplug the AC adapter from the scanner before you c...

Page 23: ...he lower side The SCSI ID is set to 2 and the terminator is On when this equipment is shipped from the factory Set the SCSI ID with switches 1 3 indicates the switch position SCSI ID 0 SCSI ID 1 SCSI...

Page 24: ...ur computer and other SCSI devices Scanner Is the Last SCSI Device Set the scanner s terminator to On Set the IDs of the other SCSI devices to nonconflicting numbers Set the terminators of the other S...

Page 25: ...on is Recommended Set the scanner s terminator to Off Set the scanner and other SCSI devices to nonconflicting IDs Set the terminator of the last SCSI device to On Terminator Off Terminator Off Termin...

Page 26: ...tandard and the impedance category Without all three correctly matched at both the computer and SCSI device ends the connection will not work Check your computer s SCSI connector to make sure it fits...

Page 27: ...ale Half Pitch 50 Pin Male Centronics 50 Pin Female Centronics 50 Pin Male Centronics Half Pitch 50 Pin Female Centronics Half Pitch 50 Pin Male D Sub 25 Pin Female D Sub 25 Pin Male Computer or SCSI...

Page 28: ...e sizes are similar However close examination reveals that the pin shapes are different Be careful when purchasing Only high impedance cables work with the scanner Ensure that cables other than the su...

Page 29: ...e p 33 1 Lift the document cover 2 Place the document face down Orient the document face down on the document glass with the top edge at the back of the scanner the edge closest to the hinges of the d...

Page 30: ...ultra sensitive scanning unit Opening the document cover during scanning or improperly closing it may affect the scanning results If you are scanning thick documents such as books that prevent the doc...

Page 31: ...t the back of the scanner To move the scanning unit to the back first clear all documents from the document glass Then close the document cover attach the AC adapter cord to the scanner and plug the p...

Page 32: ...s and push it toward the locked mark 5 Attach the document cover WARNING Carrying or transporting the scanner without locking the scanning unit may damage it Be particularly careful to lock the scanni...

Page 33: ...re Settings 46 Paper Jams 49 Problems with Scanned Images 53 Frequent Misfeeds 58 Automatic Document Feeder Option ADF S9 Please read this chapter thoroughly for installation and operating instruction...

Page 34: ...into the slots on the top face of the scanner Document Tray Place the originals face up in this tray Paper Alignment Marks Adjusts to the width of the originals Slide the document guide to the edge o...

Page 35: ...ector Slide the cover on the side of the connector block to switch between the ADF connector and the FAU connector Power Cord WARNING Do not place objects other than documents on the ADF FB1200S_PG33...

Page 36: ...to the scanner 1 Ensure that the computer and all peripheral devices are turned off 2 Unplug the scanner s power cord from the electrical outlet 3 Grasp the scanner s document cover close to the hinge...

Page 37: ...4 Attach the ADF to the scanner in place of the document cover Insert the ADF s hinge brackets into the slots on the scanner from directly above ADF Hinge Brackets FB1200S_PG33 62 v 1P 4 19 99 7 34 PM...

Page 38: ...Attaching the Cables Attach the ADF connector cable to the option cable supplied as shown below ADF Connector Cable Option Cable Scanner AC Adapter and Power Cord FB1200S_PG33 62 v 1P 4 19 99 7 34 PM...

Page 39: ...option cable to the option connector on the scanner 2 Slide the cover on the connector block so that the ADF connector is visible ADF ADF Connector Slide the Connector Cover FB1200S_PG33 62 v 1P 4 19...

Page 40: ...nnector cable to the ADF connector on the option cable s connector block 4 Attach the power cord to the option cable AC adapter ADF Connector Cable Option Cable AC Adapter Power Cord FB1200S_PG33 62 v...

Page 41: ...41 5 Plug the power cord into an electrical outlet 6 Plug the scanner s power cord into an electrical outlet ADF Scanner FB1200S_PG33 62 v 1P 4 19 99 7 34 PM 41...

Page 42: ...ectangular media with irregular shapes specialty paper for color printers glossy papers or papers with special coatings ripped perforated or punched paper curled or wrinkled paper See the warning on t...

Page 43: ...a paper jam The allowable curl on papers fed by the ADF is shown below Do not use the ADF for papers with curls exceeding 30 To scan photographs books and papers not suited for the ADF lift up the AD...

Page 44: ...n the inner side of the paper guide The ADF can accommodate up to 20 sheets of 20 lb bond 80 g m2 photocopy paper or a stack of documents no higher than 0 08 inch or 2 mm Loading stacks higher than th...

Page 45: ...ainst the side of the stack Shift the movable paper guide snugly up against the stack but not so tightly that it crimps the stack NOTE Once a document has been set into the ADF the document will be sc...

Page 46: ...ocuments loaded into the ADF The settings may differ between software programs NOTE The ADF can be used to scan at resolutions up to 600 dpi 1 Start ScanGear CS S For instructions see the Quick Start...

Page 47: ...at is required to set the scanner to choose the ADF as the document source 4 Load documents into the ADF and click the Preview button The first document will feed into the scanner and the preview imag...

Page 48: ...feeder This is all that is required to set the scanner to choose the ADF as the document source 3 Load documents into the ADF and click the Preview button The first document will feed into the scanner...

Page 49: ...Use the following procedures to clear paper jams where they occur in the ADF Jams in the Document Tray 1 Lift the ADF cover 2 Remove the jammed document by pulling it forward FB1200S_PG33 62 v 1P 4 19...

Page 50: ...50 Jams during Document Ejection 1 Lift the ADF cover 2 Lift the document tray 3 Remove the jammed document by pulling it forward FB1200S_PG33 62 v 1P 4 19 99 7 34 PM 50...

Page 51: ...he ADF unit on its hinges 3 4 Open the delivery guide sheet cover 5 Remove the delivery guide sheet 6 Remove the jammed document by pulling it forward Press the lock clips on both sides inward 3 and p...

Page 52: ...tray and ADF cover to their original positions after clearing a paper jam WARNING Be careful not to damage or dirty the delivery guide sheet Either condition may cause lines to appear on scanned image...

Page 53: ...below to clean or replace them Cleaning the Delivery Guide Sheet 1 Unplug the scanner and ADF power cords from the electrical outlet 2 Lift up the ADF on its hinges 3 Lightly wipe the outside of the...

Page 54: ...an the equipment They may distort discolor or dissolve the delivery guide sheet or white calibration plate 4 Open the delivery guide sheet cover To open the cover press the lock clips on both sides in...

Page 55: ...to the surfaces They are easily damaged Never use alcohol thinners or benzene to clean the equipment They may distort discolor or dissolve the delivery guide sheet Replace the delivery guide sheet if...

Page 56: ...e back side of the cover 7 Tuck the edge of the delivery guide sheet under the document cover Gently lift up the edge of the document cover and insert the edge of the delivery guide sheet under the fl...

Page 57: ...y guide sheet cover WARNING Be extremely careful when closing the delivery guide sheet cover to keep the delivery guide sheet from slipping off the pegs on the back side of the cover FB1200S_PG33 62 v...

Page 58: ...58 Frequent Misfeeds Follow the procedures below if you are experiencing frequent misfeeds You will need to clean the separator in the ADF 1 Lift the ADF cover FB1200S_PG33 62 v 1P 4 20 99 4 43 PM 58...

Page 59: ...move it Clean it with a soft dry cloth 3 Position the clean or new separator over its slot then press down and back to lock it in place 4 Close the ADF cover Dry Cloth Remove all dirt from the rubber...

Page 60: ...60 Appendices Troubleshooting 61 Scanner Not Identified 74 Care and Maintenance 76 Major Specifications 78 Index 80 Canon Technical Support 82 FB1200S_PG60 83 v 1 P 4 25 99 6 51 AM 60...

Page 61: ...owing pages Canon Computer Systems Inc offers a full range of customer technical support options listed at the end of this guide NOTE For assistance with problems related to the installation and opera...

Page 62: ...free hard disk space Solution Delete or transfer unnecessary files from the hard disk and reinstall Refer to the Quick Start Guide for the required hard disk space Nothing displays when the CanoScan S...

Page 63: ...ectly connected to the scanner Solution Reconnect the plug to the scanner and restart the computer See Quick Start Guide Cause 3 Scanner not detected because the power cord is not securely plugged int...

Page 64: ...other program Solution Close the ScanGear CS S already running as a TWAIN driver See ScanGear CS S User s Guide Cause 3 ScanGear CS S is not installed Solution Install ScanGear CS S See Quick Start Gu...

Page 65: ...the program s plug in folder Solution Plug in Module CS S is a plug in If the other program does not have Plug in Module CS S installed it will not work Install Plug in Module CS S See Quick Start Gu...

Page 66: ...SI Controller option Reinstall the SCSI driver following the instructions in the Quick Start Guide Windows NT 4 0 1 Click the Start button on the taskbar and select Control Panel 2 Double click the SC...

Page 67: ...ces including the scanner for a match with both ends of the SCSI interface cable See p 26 Cause 4 The SCSI interface cable has wrong impedance rating Solution Use a high impedance SCSI interface cable...

Page 68: ...appears on the Canon IX 12015E device under the Canon Scanners option Delete the Canon IX 12015E device and restart the computer Then perform the procedures for detecting the scanner again See Quick S...

Page 69: ...orrectly installed Solution Reinstall software See Quick Start Guide Cause 4 For Windows ScanGear CS S not installed Adobe Photoshop 5 0 LE or ScanSoft TextBridge Plus are insufficient by themselves t...

Page 70: ...uments with a dark cloth Cause 2 Original document floating on document glass Solution Gently press down on the document cover to prevent floating Cause 3 Improperly closed or floating document cover...

Page 71: ...tterns This effect may occur with particular combinations of printed matter screen line densities and scanning resolutions Solution Rescan at different resolutions or turn on the Descreen option See t...

Page 72: ...t Feeder not selected in ScanGear CS S or Automatic Document Feeder not selected in Plug in Module CS S Solution Select Document Feeder in ScanGear CS S or Automatic Document Feeder in Plug in Module...

Page 73: ...ery guide sheet See p 53 Scanned Image Quality is Poor Cause The delivery guide sheet or the white calibration plate is dirty Solution Clean the delivery guide sheet and or the white calibration plate...

Page 74: ...on Is the or x mark displayed in the SCSI Driver Yes Yes Yes Yes Yes No No No No No Reinstall the SCSI card Reinstall the SCSI driver Reinstall SCSI driver Change address of the IRQ and I O port Scann...

Page 75: ...SCSI ID repeated from another SCSI device Is the terminator correctly set Yes No Yes Yes No Yes No No No Yes Yes No Scanner not identified Part 2 Connect the AC adapter then start the computer Properl...

Page 76: ...of dirt or liquid from the document glass by wiping it with a dry soft cloth Do not dampen the connectors ports or other metallic components on the scanner s back panel Immediately remove any moistur...

Page 77: ...uter Casing Document Cover Document Glass 4 Thoroughly remove any moisture or water vapor from the scanner with a dry cloth Moisture left on the document glass or cover may damage photographs and othe...

Page 78: ...Half Pitch 50 Pin 1 D Sub 25 Pin 1 Terminator Onboard Scanning Area Reflectives 8 5 x 11 7 in 216 x 297 mm Letter A4 Transparencies 8 0 x 10 8 in 203 x 274 mm Operating Range Temperature 41 to 95 F 5...

Page 79: ...g m2 paper stacked 08 2 mm high Paper Thickness 16 to 28 lb bond 60 105 g m2 Power Requirements 100 120VAC 50 60MHz Dimensions w x l x h ADF Unit Only 11 3 x 16 3 x 2 3 in 286 x 413 x 58 mm Assembled...

Page 80: ...nnector Types 26 27 D D Sub 25 Pin 26 27 Daisy Chain Configuration 20 Dip Switch 18 22 Document Cover 17 Document Glass 17 F FAU 9 Film Adapter Unit 9 L Locations 10 15 Locations to Avoid 15 Lock Mark...

Page 81: ...Unit 17 31 SCSI Connector 18 26 SCSI ID 20 22 SCSI Interface Cable 26 Space Around the Scanner 14 Specifications 78 Start Button 17 T Terminator 21 24 25 Troubleshooting 61 Troubleshooting the ADF 72...

Page 82: ...nician currently 24 99 per call during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 The same service is available...

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