Canon BJC-620 User Manual Download Page 78

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If you find that the ink tanks are installed in the wrong slots, follow these
steps:

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Examine each tank to see if another color of ink has come into the tank
and mixed with its ink.

If this has happened, replace the ink tank with a new one.

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Execute the custom cleaning again for each of the colors that were
installed incorrectly.

You can repeat the custom cleaning procedure several times if the colors
do not seem accurate.

If the problem persists, replace the ink tanks with new ones.

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When a problem occurs, the Status Window displays the printer error message.
To resolve the problem, press

to view the on-line help and then follow the

instructions.

The following table contains additional information to help you solve any BJC-
620 printer operation problems that may occur with the Microsoft Windows
Printing System.

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Chapter 5

Summary of Contents for BJC-620

Page 1: ...BJC 620 USER S MANUAL Canon ...

Page 2: ... Windows 3 1 or Microsoft Windows for Workgroups 3 1 2 11 Checking the Status of a Print Job 2 13 Using the Status Window 2 14 Opening the Status Window 2 14 Using the Toolbar 2 15 Using the Status Window as an Icon 2 15 Messages Displayed in the Status Window 2 17 Customizing the Status Window 2 18 Customizing Display Options 2 18 Maintaining the Printer From the Status Window 2 19 The Printer Op...

Page 3: ...ad Unit 4 13 Installing a New Print Head Unit 4 14 Transporting the Printer 4 18 5 Troubleshooting 5 1 Using Canon s Support Services 5 1 Identifying Your Printer Problem 5 2 General Problems 5 3 Initialization Errors 5 3 Clearing Paper Jams 5 5 Ink Problems 5 6 Ink Tanks Continually Run Out of Ink 5 6 Ink Tank Incorrectly Installed 5 7 Troubleshooting the Microsoft Windows Printing System 5 7 Tec...

Page 4: ...raditional approaches As soon as the Microsoft Windows Printing System accepts a document for printing you can return to your application You receive instant notification of printer information and you can see the printer s status on your computer screen The BJC 620 offers exceptionally high print quality and fast print speed using both color and black inks We are certain you will be satisfied wit...

Page 5: ...m your local dealer you can order directly from Canon by calling 1 800 671 1090 QN 7DQNV Your BJC 620 comes with the following ink tanks z Canon Ink Tank BJI 201 Bk HC black high capacity z Canon Ink Tank BJI 201 C cyan z Canon Ink Tank BJI 201 M magenta z Canon Ink Tank BJI 201 Y yellow DQRQ 6SHFLDOW 3DSHU Canon manufactures various specialty papers including z Bubble Jet Paper LC 301 water resis...

Page 6: ...ecific products z If you are looking for information about any Canon printer driver for a unique situation you can contact one of the Canon on line services z You can retrieve information from the on line services at any hour of the day or night D 5HWULHYDO 6 VWHP Canon provides a 24 hour toll free Fax Retrieval System You can use this service to get helpful documents faxed directly to your fax ma...

Page 7: ...inter is designed with the latest technology to provide trouble free operation The warranty information at the back of the manual describes Canon s limited one year warranty for its Bubble Jet printers Be sure to read the warranty information to find out about the different service options available to you Save your sales receipt for proof of purchase In the event that your printer needs service y...

Page 8: ...System z Printing with the Microsoft Windows Printing System z Using the Microsoft Windows Printing System program group z The Microsoft Windows Printing System dialog boxes z Overview of the Microsoft Windows Printing System z Checking the status of a print job z Using the Status Window z Customizing display options z Maintaining the printer from the Status Window QWURGXFWLRQ Chapter 2 ...

Page 9: ... the system make sure your computer system has the following minimum configuration z 386SX 16MHz personal computer z 10 MB of physical and virtual memory combined of which at least 4 MB must be physical RAM z VGA or super VGA color graphics monitor z 6 MB of available disk space for full installation of Microsoft Windows Printing System z Microsoft Windows 95 Microsoft Windows 3 1 or Microsoft Win...

Page 10: ...irectional cable for proper operation Also your computer s interface must have bi directional capability If your computer tells you that it cannot find the BJC 620 printer but the printer is plugged in turned on and connected to the computer see the Technical Notes starting on page 5 11 Every time you print the Microsoft Windows Printing System displays the Status Window This window shows you the ...

Page 11: ...ent printer driver Change drivers by clicking on the one you want 8VLQJ 2Q OLQH HOS The Microsoft Windows Printing System includes extensive on line help that describes the printer and its basic operation You can get on line help as follows 0LFURVRIW LQGRZV z In the Properties dialog box Use the right mouse button to click an item on the screen Click the button on the upper right corner of the scr...

Page 12: ...rinter 3ULQWHUV ROGHU Opens the BJC 620 Properties dialog boxes which you can use to set the printing options for Microsoft Windows 95 DQRQ 6WDWXV LQGRZ Displays the Status Window so you can check the status of a print job DQRQ HOS Selects the Canon BJC 620 Help file for the Microsoft Windows Printing System 3ULQWHU 6HWXS Selects the Printer Setup dialog box which you can use to set the printing o...

Page 13: ...the Program Manager 2 In the Printers dialog boxes make sure BJC 620 on LPTl is highlighted and then choose the Setup button to open the Setup dialog box You can open the Printer Setup dialog box Print Manager or Printers folder from the Microsoft Windows Printing System group The way you get to the dialog boxes determines how long the printing options remain in effect z If you start from an appli...

Page 14: ...you print 2YHUYLHZ RI WKH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP The Microsoft Windows Printing System dialog boxes where you select printing options differ depending on whether you are using Microsoft Windows 95 or Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 0LFURVRIW LQGRZV You select printing options with the following tabs z HQHUDO Prints a test page and a separator page 8VLQJ WKH ...

Page 15: ...z HWDLOV Specifies printer port settings and timeout settings z RSLHV 0HWKRGV Specifies multiple copies collated or not and the print orientation 8VLQJ WKH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP Chapter 2 ...

Page 16: ...z 6L H 6RXUFH Chooses the paper source and paper size z UDSKLFV RORU Chooses the paper source and paper size 8VLQJ WKH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP Chapter 2 ...

Page 17: ...ing System printer options settings refer to the on line help 0LFURVRIW LQGRZV RU 0LFURVRIW LQGRZV IRU RUNJURXSV You select printing options in the following dialog boxes z 3ULQWHU 6HWXS GLDORJ ER This is the first dialog box you open from your application program You can select multiple copies collated or not collated paper orientation paper source and paper size 8VLQJ WKH 0LFURVRIW LQGRZV 3ULQWL...

Page 18: ...rint quality The resolution settings are Draft 180 x 180 dpi Normal 360 x 360 dpi and Best 720 x 720 dpi z UDSKLFV GLDORJ ER Selects the haiftoning method adjusts brightness contrast and saturation enables gray scale printing and disables the Microsoft Windows Printing System color matching 8VLQJ WKH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP Chapter 2 ...

Page 19: ...nt print job and you can access on line help for the Microsoft Windows Printing System While you are working in the Status Window remember that you can get on line help at any time by choosing commands from the Microsoft Windows Help menu or by pressing Fl z When you install the Microsoft Windows Printing System into Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 1 the Print Manager h...

Page 20: ...ndows Printing System encounters an alert that requires your intervention before you continue printing see page 2 17 The Status Window always opens the way you left it last either full size or as an icon that indicates the general condition of the printer printing idle and so on When you install the Microsoft Windows Printing System into Microsoft Windows 3 1 or Microsoft Windows for Workgroups 3 ...

Page 21: ...on 3ULQW 7HVW 3DJH To print the test page click this button 4XLFN OHDQ To clean the print head unit click this button The printer performs Quick Cleaning See Chapter 4 Maintaining the Printei for details 8VLQJ WKH 6WDWXV LQGRZ DV DQ FRQ You can make the Status Window appear as an icon by clicking on the Minimize button in the upper right corner of the window The icon tells you all you want to know...

Page 22: ...ft Windows Printing System has an information message the icon shows a large i and blinks to get your attention To read the text of the message restore the Status Window to its full size WWHQWLRQ 5HTXLUHG When the Status Window displays an alert the window automatically opens to its full size You can however minimize the window to an icon showing the exclamation mark that identifies an alert Even ...

Page 23: ...preparing for printing When these messages appear wait for a moment Other messages such as Printer Ready appear to keep you informed about your printer The messages are easy to understand and the solution to the problem is generally straightforward For on line help you can always press Fl or use the Help menu If you installed the sound files the Microsoft Windows Printing System accompanies each m...

Page 24: ...ow You cannot resize the Status Window but you can make more room on the screen by showing fewer components For example you could limit the Status Window to the Toolbar and the Progress bar XVWRPL LQJ LVSOD 2SWLRQV Use the Status Options dialog box to control when the Microsoft Windows Printer System displays the Status Window and whether sound accompanies each message 8VLQJ WKH 0LFURVRIW LQGRZV 3...

Page 25: ... check the condition of the print head Since the test page is printed with the currently selected printing options such as Dots Per Inch or Print uality you can verify the output with the settings z OLJQ WKH 3ULQW HDG 8QLW You can align the print head unit Print head alignment is necessary when you have print quality problems with the initial printing after installing or replacing the print head u...

Page 26: ...m the printer maintenance operations from the Printer Options dialog box To display the Printer Options dialog box open the Status Window and then select Printer Options from the Options menu 8VLQJ WKH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP Chapter 2 ...

Page 27: ...print media z Automatically feeding paper z Manually feeding paper z Printing on envelopes z Using Canon s specialty papers To ensure the best performance of your printer you ll want to select the best paper and load it correctly You can stack paper in the sheet feeder to load it automatically or you can manually feed one sheet at a time The path that the paper travels through the printer is the s...

Page 28: ... and typical letterhead Always use paper without curls folds staples or damaged edges XEEOH HW 3DSHU ZDWHU UHVLVWDQW The Canon Bubble Jet Paper LC 301 has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces making it a good choice for damp or rainy environments The paper is specially coated and printable on both sides RDWHG 3D...

Page 29: ...ends striking visual power to charts graphs and photographic images Use this film to make your presentation materials and graphics look professional DEULF 6KHHW Use Fabric Sheet FS 1O1 for Canon Bubble Jet printers to print banners pillow covers scarves flags and other textile items Use these sheets for applique and other craft and sewing projects Fabric sheets are 9 5 x 14 inches 7 6KLUW 7UDQVIHU...

Page 30: ...ers 3DSHU XLGHOLQHV When selecting or loading paper keep these guidelines in mind z Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality z Use cut sheet paper only You cannot use multipart paper z If the print density of your page is very high light paper stock may curl slightly due to the large amount of ink If you need to print heavy graphics try ...

Page 31: ...sing z Down is for printing on plain paper and normal weight such as 20 lb print media z Up is for printing on heavier weight print media such as fabric sheets and envelopes See page 3 8 for details Paper Thickness Lever Always set the paper thickness lever before and after printing on heavier weight print media or envelopes If you are printing documents with high density graphics or ink and the p...

Page 32: ...proper positions before loading paper z When automatically loading a stack of paper set the paper selection lever to the back position and extend the paper support z When automatically loading a stack of envelopes set the paper selection lever to the front position and extend the paper support 3DSHU DQGOLQJ Chapter 3 ...

Page 33: ...tion lever to the front position only when loading envelopes or when manually feeding paper If it is set to the front position when you are automatically feeding stacks of normal paper the printer may feed multiple sheets or jam When the paper selection lever is in the back position a lever inside the printer prevents the paper from advancing into the printer When you move the paper selection leve...

Page 34: ...k Up Automatic 80 High Resolution Paper HR 101 Down Back Up Automatic 80 Transparency CF 102 Down Back Up Automatic 50 Back Print Film BF 102 Up Back Up Automatic 50 High Gloss Film HG 101 Down Front Down Manual 1 Fabric Sheet FS 101 Up Back Up Automatic 1 T Shirt Transfers TR 101 Up Front Down Manual 1 Greeting Cards GC 101 Up Front Down Manual 1 Brochure Paper BP 101 Up Front Down Manual 1 Other...

Page 35: ... special print media may not advance correctly under unusual environmental conditions such as extreme temperatures and humidity If you have trouble with special papers becoming skewed or feeding multiple sheets do not stack them in the sheet feeder Load them manually as described later in the chapter page 3 15 To automatically feed plain paper follow these steps 0DNH VXUH WKH SDSHU WKLFNQHVV OHYHU...

Page 36: ...VHW WR WKH EDFN SRVLWLRQ WHQG WKH SDSHU VXSSRUW DQG SDSHU RXWSXW WUD z Pull the paper support up until it stops The paper support keeps paper straight and limits the possibility of jams z Extend the paper output tray 3DSHU DQGOLQJ Chapter 3 ...

Page 37: ...ign the edge of the paper with the right edge of the sheet feeder z Do not force the paper into the printer z Insert the paper so that the side you want to print on is facing you If you are using a preprinted stock such as letterhead insert the top of the paper into the sheet feeder first z Make sure the stack of paper does not exceed the paper limit mark on the right side of the sheet feeder 3DSH...

Page 38: ... feeding straight into the printer and reduces skewing z Be sure there is no gap between the paper guide and the edge of the stack of paper NO GAP HERE 7 6WDUW SULQWLQJ z Make sure the printer is turned on and on line z Start your print operation 3DSHU DQGOLQJ Chapter 3 ...

Page 39: ...output tray before the count reaches 20 z If paper curls after printing remove it immediately otherwise paper jams may occur z The platen a roller on the inside of the printer may become inked if you print data beyond the width of the page If this happens clean the platen with a soft cloth For details on cleaning the platen see Chapter 4 Maintaining the Printer z Depending on the density of your p...

Page 40: ...completely before storing them The complete drying time required for color printing on Canon s transparencies or back print film is approximately 15 minutes The complete drying time required for solid black printing on this media is approximately 30 minutes You may be able to reduce the drying time if you reduce the density setting in your application before printing z If printing at 720 x 720 dpi...

Page 41: ...ults when printing on special papers follow the instructions that come with the paper 0DQXDOO HHGLQJ 3DSHU You use the manual feed function when printing on heavier weight print media 24 lb to 28 lb or 91 g m2 to 105 g m2 or high gloss film To manually feed a single sheet follow these steps 0DNH VXUH WKH SULQWHU LV WXUQHG RQ DQG RQ OLQH z The POWER ON LINE and PRINT MODE lights are on 3DSHU DQGOLQ...

Page 42: ...weight print media set the paper thickness lever to the up position See page 3 8 for details z If you are printing normal weight 20 ib print media set the lever down PAPER THICKNESS LEVER 6HW WKH SDSHU VHOHFWLRQ OHYHU WR WKH IURQW z Make sure the paper support is lowered 3DSHU DQGOLQJ Chapter 3 ...

Page 43: ...eed in the Setup dialog box of the Microsoft Windows Printing System z Make sure the printer is on line z Start your print operation z After printing on heavier weight print media or envelopes set the paper thickness lever inside the printer to the down position before printing on normal paper z After manually feeding a sheet of paper or an envelope set the paper selection lever to the back positi...

Page 44: ...opes are not recommended because they may cause jams or smears or may damage your printer z Envelopes with windows holes perforations cutouts and double flaps z Envelopes made with special coated paper or deeply embossed paper z Envelopes using peel off sealing strips z Envelopes in which letters have been enclosed 3UHSDULQJ RXU 6RIWZDUH How you create envelopes within your software application de...

Page 45: ...h as WordPerfect and Word for Windows default to landscape orientation This requires adjustments in the software to correctly print on envelopes with this printer See your software documentation for details RDGLQJ QYHORSHV When you are ready to print on envelopes follow these steps to stack envelopes in the sheet feeder You can also manually feed envelopes one at a time 1 6HW WKH JUHHQ SDSHU WKLFN...

Page 46: ...idth of the envelopes 3UHSDUH WKH HQYHORSHV z Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp z Press around the envelopes to remove any curls and expel air from inside the envelopes z Press firmly on the area that corresponds to the edges of the flap 3DSHU DQGOLQJ Chapter 3 ...

Page 47: ...o the sheet feeder until it stops z Align the stack of envelopes with the right edge of the sheet feeder GMXVW WKH SDSHU JXLGH WR WKH VWDFN RI HQYHORSHV 6WDUW SULQWLQJ z Make sure the printer is on line z Start your print operation 3DSHU DQGOLQJ Chapter 3 ...

Page 48: ...RQ 3DSHU 5 2 Canon s High Resolution Paper HR 101 is designed for high quality printing This paper is specially coated to produce delicate color output After using a package of High Resolution Paper 200 sheets you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer s rollers this will help prevent paper feed problems 8VLQJ WKH OHDQLQJ 6KHHW 6HW XS WKH SULQW...

Page 49: ...er guide to the edge of the cleaning sheet HHG WKH FOHDQLQJ VKHHW z Turn off the printer by pressing the POWER button z Press and hold the FF and PRINT MODE buttons and press the POWER button until the printer beeps z The printer advances the cleaning sheet and starts cleaning z The printer feeds the sheet and then ejects it z Use a cleaning sheet once only 3DSHU DQGOLQJ Chapter 3 ...

Page 50: ...earing and other problems do not open the printer s cover during printing z Use the fixing agent that comes with the Fabric Sheets FS 101 z Do not touch newly printed fabric sheets until the ink is completely dry This takes about one hour 3ULQWLQJ 2Q D DEULF 6KHHW 6HW XS WKH SULQWHU z Make sure the paper thickness lever inside the printer is up for heavier weight print media z Make sure the paper ...

Page 51: ...s z Set the printer on a stable surface Do not use an angled printer stand Avoid setting the printer in direct sunlight z Keep the front cover closed when printing z Do not set anything on top of the printer z Always use a three wire grounded power receptacle electrical wall outlet with three holes for your printer s power cord Do not modify the cord or remove the ground pin z Make sure the power ...

Page 52: ...itical If left uncapped the print head unit may clog and may need to be replaced z For reliable data communications between your computer and the printer use a short cable six feet or less in length The cable must be bi directional z Do not move the mechanism that holds the print head unit and ink tanks Attempting to move the carriage may damage delicate mechanical parts z Do not touch the print h...

Page 53: ...a soft cloth to remove any ink mist or paper debris z Do not rub the gear wheels z Do not use any oil or cleanser inside the printer z When cleaning inside the printer avoid the area near the print head unit and ink tanks Do not touch the print head nozzles Ink may leak out and cause stains z Do not move the print head unit from the home position z Do not use paper products such as paper towels or...

Page 54: ...e You need to activate the print head cleaning procedure whenever you replace the print head unit or individual ink tanks or when your print quality is poor There are three types of print head cleaning z 7KRURXJK FOHDQLQJ RI DOO SULQW KHDG QR OHV A new print head unit needs to be cleaned to ensure the best possible print quality Also you must perform a thorough cleaning if you insert the ink tanks...

Page 55: ... the Printer Options dialog box See page 2 20 for details 8VLQJ WKH 2SHUDWRU 3DQHO If you are not using Microsoft Windows you can select the print head cleaning method from the printer s operator panel When you press the PRINT MODE button repeatedly you cycle through the cleaning types as follows 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 56: ...ress the PRINT MODE button until the appropriate lights are o 3UHVV WKH EXWWRQV XQWLO WKH SULQWHU EHHSV z The printer starts the selected print head cleaning procedure z When the print head cleaning procedure is complete the indicator To cancel the print head cleaning selection process press the PRINT M are off Then press the button 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 57: ...rinter and the new ink tank may be spoiled z Do not remove an ink tank until it is empty or six months after opening it whichever comes first z Do not attempt to move the mechanism that houses the print head unit and ink tanks z Each ink tank has a sponge portion and the top of the sponge is always white This is normal and does not indicate a partially full tank z The ink inside the tanks appears ...

Page 58: ...utable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired 5HSODFLQJ DQ QN 7DQN Canon makes numerous ink tanks the BJI 201 ink tanks are designed specifically for the BJC 620 Color Bubble Jet Printer and are the only ones Canon recommends that you use 0DNH VXUH WKH SULQWHU LV WXUQHG RQ...

Page 59: ...WDQN z Lift up the front of the old ink tank and slide it out of its slot z Dispose of it properly You may want to place it in a plastic bag to keep from spilling any ink If the ink tank appears to contain ink reinstall it making sure it is seated correctly Perform the single head cleaning procedure for the ink tank If the ERROR and INK lights still come on replace the ink tank 0DLQWDLQLQJ WKH 3UL...

Page 60: ...e the new ink tank z Be very careful if you spill any ink it may be very difficult to remove 6OLGH WKH QHZ LQN WDQN LQWR LWV VORW 3UHVV GRZQ RQ WKH WRS RI WKH LQN WDQN Do not attempt to move the mechanism that houses the print head unit and ink tanks 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 61: ...you turn off the printer the print head unit moves to the home position on the right and caps each ink tank This keeps the ink tanks from drying out The print head nozzles will not be properly capped and the print head unit may clog or be permanently damaged in the following cases z If you unplug the printer while it is printing z If you turn off a power strip to which the printer is attached whil...

Page 62: ...print head unit To avoid damaging the print head unit follow these precautions z Do not touch the print head nozzles on the print head unit or the sharp edges around them z Do not place the print head unit on a table with the print head nozzles facing down Make sure the filters are facing up if you must set the print head unit down z Install the print head unit immediately after you open it z Repl...

Page 63: ...et them aside for now Be sure to set them upright on a level surface with their number labels facing up Do not remove the print head yet z Close the cover 7XUQ RQ WKH SULQWHU z Press and hold down the FF PRINT MODE and buttons and press the POWER button until the printer beeps This empties the ink from the print head unit z Open the printer s cover 2SHQ WKH FRPSDUWPHQW FRYHU Press in on the tabs o...

Page 64: ...RYH WKH SULQW KHDG XQLW z Dispose of it properly z Follow local guidelines for disposal QVWDOOLQJ D 1HZ 3ULQW HDG 8QLW Make sure the power cord is attached and the power is off 7DNH WKH QHZ SULQW KHDG XQLW RXW RI LWV SURWHFWLYH SDFNDJLQJ 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 65: ...ntains a clear liquid preservative that is harmless if it leaks onto your hand wash it off QVHUW WKH SULQW KHDG XQLW z Gently place the print head unit into the compartment with the print head nozzles down the terminals up and the silver filters facing the front of the printer z You don t need to press on the print head unit When you close the compartment cover the print head unit becomes secure 0...

Page 66: ...sed z You actually hear two distinct clicks as the cover engages with the compartment base z Make sure the sides of the gray compartment cover touch the black base of the print head compartment 5HLQVWDOO WKH LQN WDQNV RX UHPRYHG HDUOLHU z Be sure to insert the tanks into the correct slots 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 67: ...see page 4 5 for details z Print the test page to check the nozzle pattern If you are using the Microsoft Windows Printing System see page 2 20 z Print the alignment page to select the best horizontal registration for printing If you are using the Microsoft Windows Printing System see page 2 20 z If you turn on the printer and the orange ERROR light flashes see the Initializaton Error section on p...

Page 68: ...the ink tanks may spill if they are not taped correctly z The printer is intended for use with a 120V power source only Canon does not recommend using the printer with any other power source or with a transformer If you plan to move the printer from one location to another or if you want to store it follow these steps 3UHVV WKH 32 5 EXWWRQ WR WXUQ RII WKH SULQWHU z Open the cover and make sure tha...

Page 69: ...d hold the FF PRINT MODE and buttons and press the POWER button until the printer beeps This empties the ink from the print head unit z Remove any paper from the sheet feeder z Detach the interface cable and the power cord z Open the printer s cover again 6HFXUH WKH FDUWULGJH KROGHU WR WKH SULQWHU ZLWK WDSH z Use tape strong enough not to detach or break during transportation 0DLQWDLQLQJ WKH 3ULQW...

Page 70: ... VXSSRUW DQG SDSHU RXWSXW WUD WR WKHLU RULJLQDO SRVLWLRQV 6HFXUH WKH WRS FRYHU SDSHU JXLGH DQG WKH SDSHU VXSSRUW ZLWK WDSH z Replace the piece of plastic that protects the sheet feeder 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 71: ...5HSDFN WKH SULQWHU LQ LWV RULJLQDO SDFNLQJ PDWHULDOV z Store the ink tanks in the box with the printer 0DLQWDLQLQJ WKH 3ULQWHU Chapter 4 ...

Page 72: ... how to clear a paper jam It also includes troubleshooting information regarding the Microsoft Windows Printing System 8VLQJ DQRQ V 6XSSRUW 6HUYLFHV This section describes where to look for help For information on the numbers for these services see Getting Help from Canon in Chapter 1 page 1 3 z If you have an operational problem Look through the Windows Printing System on screen Help for related ...

Page 73: ... number z Place of purchase z Nature of problem z Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the printer Attempting to repair the printer yourself may void the limited warranty as to that repair See the limited warranty information at the back of this manual for details 7URXEOHVKRRWLQJ Chapter 5 ...

Page 74: ...s an initialization process and flushes the print head unit to make sure the nozzles are clear This takes approximately three minutes It is done only once the first time you turn on the printer As the printer flushes the print head unit various lights flash and then stay on These lights indicate where the printer is in the cleaning process If a print head unit error occurs when you turn in the pri...

Page 75: ...ment cover See page 4 16 for details 7XUQ WKH SULQWHU EDFN RQ z Replace the ink tanks in the correct order z Press the POWER button to turn on the printer Do not unplug the printer during the initialization If you do the printer will not be initialized correctly and may not print properly Wait until the POWER light stops flashing and the printer goes on line before performing any other print opera...

Page 76: ...line If you are using the Microsoft Windows Printing System you see this Status Window HQWO SXOO WKH SDSHU RXW ZLWK RQH KDQG ZKLOH KROGLQJ GRZQ WKH SULQWHU ZLWK WKH RWKHU KDQG z Press ON LINE or click the Resume Printing button in the Status Window to continue printing 7URXEOHVKRRWLQJ Chapter 5 ...

Page 77: ...nit is in the home position When in the home position the print head unit is capped this protects the print head nozzles and ink cartridges from damage or drying out z Only transport the printer when the print head unit is in the home position z Never unplug the printer or turn off a power strip to which the printer is attached when the printer s power is turned on z Try not to clean the print hea...

Page 78: ...he colors that were installed incorrectly z You can repeat the custom cleaning procedure several times if the colors do not seem accurate z If the problem persists replace the ink tanks with new ones 7URXEOHVKRRWLQJ 7KH 0LFURVRIW LQGRZV 3ULQWLQJ 6 VWHP When a problem occurs the Status Window displays the printer error message To resolve the problem press Fl to view the on line help and then follow...

Page 79: ...nting System test page to make sure that the Microsoft Windows Printing System is installed correctly and the printer works correctly To print the test page press the Print Test Page button in the Status Window Note If the same port has been selected for the BJC 620 and another Microsoft Windows Printing System printer connect the other Microsoft Windows Printing System printer to a different port...

Page 80: ...t 720 x 720 dpi use Smooth halftoning for optimum print quality Prints only in black Gray Scale Printing may be selected which prints all documents in black and white Make sure Gray Scale Printing is not selected If it is not selected see your application s printing option settings If there is a color printing option make sure it is enabled Color output is not what you expect The printing option s...

Page 81: ...cs Color tab Printing is slow Printing options may be too complicated Try to set all printing options to their default 360 x 360 dpi High Quality Text These print options affect the printing speed as follows Dots per Inch Printing at a lower resolution 180 x 180 dpi is faster and at a higher resolution 720 x 720 dpi is slower Print Quality High Speed Text Graphics is the fastest and High Quality G...

Page 82: ...mputer here be sure to use our on line services Web BBS CompuServe See Getting Help From Canon in Chapter 1 page 1 3 for details 26 6HWXSV IRU 9DULRXV 6 VWHPV 5 9LHZ Press CTRL ALT ESC Use Arrow Key to Go to Advanced Select Peripheral Configuration Cursor to Parallel Port Mode Press Enter Select ECP Press FlO to Save and Exit 7 7 OREDO VW 73 Hit F2 to Enter Setup Hit up Arrow Key to Go to Advanced...

Page 83: ...Port and Select the Resource Group that Matches the one Noted in Device Manager setup 4 but without the dma Exit and Save the System will reboot and should detect and configure a NON ECP Printer Port including the Printer 203 4 3UHVDULR 6 While Rebooting Hit FlO to Enter Setup Click on Communications Section Click on LPT PORT MODE Select Bi directional Click or Hit Exit When it asks you if you wan...

Page 84: ...l Configuration Cursor to Parallel Port Mode Press Enter Select ECP Press F10 to Save and Exit DWHZD 3HQWLXP 26 6HWXS Press Fl to Enter Setup Cursor Over to Peripheral Configuration Hit Enter Cursor Down to Parallel Port Mode and Hit Enter Select ECP EPP Mode Hit Enter Press Escape Press F10 to Save and Exit Select Save Settings and Exit Hit Enter 1 6 6 3HQWLXP 6 26 After Rebooting Press DEL to En...

Page 85: ...d Hit OK Cursor Over to Restart and Hit OK 0 521 7 Z 3KRHQL 26 Press F2 to Enter BIOS Cursor to Advanced System Setup and Hit Enter Cursor to Integrated Peripherals and Hit Enter Cursor to LPT MODE AT Use Gray Plus Key to Select ECP Hit Escape Twice Cursor to Exit and Hit Enter Answer Yes to Save Settings 3DFNDUG HOO 3 Press Fl to enter Setup Hit Right Arrow Key until you get to Advanced Cursor to...

Page 86: ...FHO Press F2 to Enter Setup Select Submenu Select Integrated Peripherals Press Enter Tab to LPT MODE will say Bi directional press 1 to change value to OUTPUT ONLY Press Escape Twice Save Changes and Exit 3DFNDUG HOO HJHQG 3 Press F2 to Enter Setup Hit Right Arrow Key to Go to Advanced Hit Enter Screen Shows Integrated Peripherals Hit Enter Cursor Down to LPT Mode Output Only Hit Plus Key to Go to...

Page 87: ...ght Arrow Key to Go to Advanced Hit Enter Screen Shows Integrated Peripherals Hit Enter Cursor Down to LPT Mode Compatible Hit Enter Hit Arrow Key to Go to ECP Mode Hit Enter Hit Escape Hit F10 Select Save Changes and Exit Hit Enter 7URXEOHVKRRWLQJ Chapter 5 ...

Page 88: ...ers Greeting cards Brochure paper Thick paper Envelopes 0 35 in 9 mm Approximately 100 sheets Approximately 100 sheets Approximately 80 sheets Approximately 80 sheets 50 sheets 50 sheets 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 15 envelopes U S Commercial number Envelopes 10 or 3DSHU 6L H Letter Legal A4 B5 U S Commercial number 10 envelope European DL envelope 8 5 in x 11 in 8 5 in x 14 in...

Page 89: ... Greeting Cards GC 101 Canon Brochure Paper BP 101 U S Commercial number 10 or European 3DSHU HLJKW 17 to 24 lb 64 to 90 g m2 with automatic feed 17 to 28 lb 64 to 105 g m2 with manual feed 3DSHU 7KLFNQHVV Less than 0 008 in 0 2 mm 3ULQW 6SHHG High Speed Text Grahics mode High Quality Text mode High Speed Text Graphics mode 300 cps at 10 cpi 205 cps at 10 cpi Approximately 0 7 to 1 3 ppm 8 x 10 in...

Page 90: ...PP Right Left Top Bottom 0 25 in 0 25 in 0 33 in 0 28 in 3 4 mm 3 4 mm 8 5 mm 7 11 mm 3ULQWDEOH UHD QYHORSHV The shaded portion in the following figure shows the printable area for envelopes 0DUJLQV QFKHV PP Right Left Top Bottom 0 25 in 1 24 in 0 l2 in 0 28 in 6 4 mm 10 4 mm 3 0mm 7 11 mm 6SHFLILFDWLRQV Appendix A ...

Page 91: ...uality Text mode 5 coverage Approx 800 pages in High Speed Text Graphics mode 5 coverage Color Type Ink color Number of characters printed BJI 201 C M Y Cyan C Magenta M Yellow Y Approx 210 pages in High Quality Text mode 7 5 coverage for each color Approx 300 pages in High Speed Text Graphics mode 7 5 coverage for each color 6SHFLILFDWLRQV Appendix A ...

Page 92: ...HQW Temperature Humidity 41º F to 95º F 5º C to 35º C 10 to 90 RH no condensation 6WRULQJ QYLURQPHQW Temperature Humidity 32º F to 95º F 0º C to 35º C 5 to 95 RH no condensation 3RZHU 6RXUFH USA Canada AC 120 V 60 Hz 0 5A Canon recommends that the printer be used source only 3RZHU RQVXPSWLRQ 11 watts standby 29 watts maximum printing LPHQVLRQV 16 1 in 410 mm W x 9 96 in 253 mm D x 7 2 in 184 mm H ...

Page 93: ...2SHUDWRU 3DQHO 6SHFLILFDWLRQV Appendix A ...

Page 94: ......

Page 95: ...are As Enter a share name o in the appropriate box and then click OK For details see the Microsoft Windows 95 documentation and consul administrator for specific information about your network 0LFURVRIW LQGRZV RU RUNJURXSV 1 In the Printers folder select the BJC 620 you want to share 2 On the toolbar click the button or choose Share Printer As f 3 In the Share Printer dialog box enter a share name...

Page 96: ... you want to redirect the selected port to a network printer or Windows Printing System without a printer After you select a port you see this scr 6HOHFW 1HWZRUN z If you want to connect your computer to a network printer that is being share The Network Printer Resources dialog box appears 8VLQJ WKH LQ D 1HWZRUN QYLURQPHQW Appendix B ...

Page 97: ... z The network printer is connected to the selected port z Choose OK to continue installation You can connect to a network printer after installing the Microsoft Windows For details see the Microsoft Windows 95 or Microsoft Windows for Workg documentation 8VLQJ WKH LQ D 1HWZRUN QYLURQPHQW Appendix B ...

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Canon BJC-620, User Manual

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