Canon BJC-2100 Series User Manual Download Page 203

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202

Troubleshooting

Paper Jams or Does Not Feed

• You can load paper within the range of 17 to 28 lb (64 to 105 g/m

) in the

auto sheet feeder.

Media Sizes

• To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled
paper in the auto sheet feeder.

Notes on Handling Print Media

Note

10-Trbleshooting.fm Page 202 Wednesday, February 16, 2000 7:40 AM

Summary of Contents for BJC-2100 Series

Page 1: ...BJC 2100 USER MANUAL Canon ...

Page 2: ......

Page 3: ...ference Regulations Safety Precautions Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever High Resolution Paper Transparencies Back Print Film Glossy Photo Paper High Gloss Film Glossy Photo Cards Banner Paper ...

Page 4: ...sics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using th...

Page 5: ...ollers Transporting the Printer Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications Printing Specifications Printing Area Using the Optional IS 22 Color Image Scanner Cartridge ...

Page 6: ...5 Introduction Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions ...

Page 7: ...You may also need your computer manual for reference during setup User s Manual this manual Shows you everything you need to know about using the printer efficiently and safely A detailed troubleshooting section provides step by step guidance for identifying and solving printing problems This User s Manual provides complete explanations of the features and functions of the printer To maximize the ...

Page 8: ...ext indicate a link to where you can find more information about the current subject This manual uses the following symbols depending on the computer system you are using Always observe the instructions indicated by these symbols Indicates information for Windows 2000 Windows 98 Windows 95 and Windows NT users only Indicates information for iMacTM and Power Macintosh G3 and G4 users only Throughou...

Page 9: ...n when you wish to enlarge the screen you are viewing Select this button in the tool bar and then click within the screen of the User s Manual Use this button to display the next page of the User s Manual Use this button to return to the page you were viewing previously This button moves you back from another page Use this button to display the previous page of the User s Manual ...

Page 10: ...e topic Click the or symbol when you wish to see detailed headings for each chapter Click the or symbol when you wish to return to the original condensed display Use this button when you wish to search for a word This arrow and blue text indicate a jump to another location in the User s Manual where the topic shaded in blue is discussed ...

Page 11: ... documents are believed reliable but the accuracy and completeness thereof are not guaranteed or warranted and they are not intended to be nor should they be understood to be representations or warranties concerning the products described Your printer and the software media included with your printer have been sold to you subject to the limited warranties set forth in the warranty card and license...

Page 12: ...red trademarks of Microsoft Corporation in the U S and other countries Mac and the Mac logo are trademarks of Apple Computer Inc registered in the U S and other countries All other product and brand names are trademarks or service marks of their respective owners ENERGY STAR COMPLIANT As an ENERGY STAR Partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for en...

Page 13: ...his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning t...

Page 14: ...t Canadian Radio Interference Regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry and Science Canada Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B pr...

Page 15: ... the printer safely Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock Printer Location Power Supply and Power Cord Cleaning and Maintaining the Printer Working Around the Printer BJ Cartridges and Ink Tanks ...

Page 16: ...fire or electric shock if they come in contact with electrical components inside the printer Do not install the printer in a location that is unstable or subject to excessive vibration The printer could tip over or fall and cause injury Do not install the printer in locations that are very humid or dusty in direct sunlight or close to a heating appliance or fireplace To avoid the risk of fires or ...

Page 17: ...f all obstacles so you can unplug the power cord at any time Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock When you are carrying the printer always use both hands and hold the printer by both ends When you are moving the printer to another location keep it stable so that you do not drop it and cause injury ...

Page 18: ...tlet or unplug the power cord when your hands are wet This could cause an electric shock Always push the plug all the way into the power outlet A loose or poorly inserted plug could cause a fire or electric shock Do not damage modify stretch or excessively bend or twist the power cord Do not place heavy objects on the power cord Power leaking from a damaged power cord could cause a fire or electri...

Page 19: ...umstances could cause a fire or electric shock Call the Canon Customer Care Center Getting Help From Canon Always grasp the plug when you unplug the power cord Unplugging the power cord by pulling on the cord can damage the cord and cause a fire or electric shock Do not use a power supply voltage other than that supplied in the country of purchase Using incorrect voltage could cause fire or electr...

Page 20: ...electric shock Always unplug the printer from the power outlet when you are cleaning the printer If you mistakenly plug in the printer while cleaning it you could touch moving internal printer components and suffer injury Do not attempt to disassemble or modify the printer There are no user serviceable parts inside the printer The printer contains high voltage components that could cause a fire or...

Page 21: ...taples etc or containers of flammable solvents alcohol thinners etc on top of the printer Such objects could fall or spill into the printer and cause a fire or electric shock If any foreign object metal or liquid enters the printer unplug the power cord and call the Canon Customer Care Center Continued use of the printer when a foreign object has fallen into the printer could cause fire or electri...

Page 22: ...vertently licks a BJ cartridge or ink tank or ingests any ink consult a physician immediately Do not subject BJ cartridges or ink tanks to shocks or excessive vibration This could cause the ink to leak out and stain your clothing or the surroundings Do not touch the metal contacts on a BJ cartridge after printing The metal parts may be very hot and could cause burns ...

Page 23: ...22 Basic Printing Procedures Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper ...

Page 24: ... a paper jam Paper Guide Align this guide with the edge of the sheet loaded into the auto sheet feeder Paper Output Tray Holds the printed sheets when they are fed out of the printer Fold this tray down before you start printing It can be folded up while the printer is not in use RESUME Button After you have resolved a sheet feeding problem press this button to resume printing You can also double ...

Page 25: ...ecessarily as print head cleaning consumes ink Back View Note Parallel Interface Connector Connect the printer cable here and connect the other end of the printer cable to your computer Power Cord Connect the power cord to the back of the printer then connect the other end to a power outlet The printer switches on automatically after you connect the power cord There is no power button or power lig...

Page 26: ...e Scanner Cartridge Cartridge Lock Lever Unlocks the cartridge holder so you can remove and replace the BJ cartridge Raise the cartridge lock lever to release the BJ cartridge and lower it to lock the BJ cartridge Paper Thickness Lever Adjust the gap between the print head and the paper Set this lever for the type of media that you are using ...

Page 27: ...a document using an application program Or open the file you wish to print Specify the paper size in the application program you are using 2 Make sure that the printer is set up properly Make sure that the printer is plugged in Load a stack of plain paper into the auto sheet feeder Now you define settings in the printer driver dialog box For Windows users For Macintosh users ...

Page 28: ...ialog box Select the command used for printing make sure the Canon BJC 2100 is selected as the default printer and then click the Properties button Depending on the application program you use the print operation procedure may be different Refer to the documentation for your application program Windows ...

Page 29: ... Printing Procedures Printing Your Document 2 Specify the necessary print settings in the printer driver Using the Windows Printer Driver 3 Click the OK button to close the Printer Properties dialog box Windows ...

Page 30: ...29 Basic Printing Procedures Printing Your Document 4 Start printing from the application program Click the OK button Printing begins Windows Click Here ...

Page 31: ...el the print job change the order of the documents you print or even switch the priority of background printing over the processing of another application program BJ Printer Status Monitor The BJ Printer Status Monitor checks the status of the printer If an error occurs the BJ Printer Status Monitor displays the cause of the error and a solution The BJ Printer Status Monitor also detects the remai...

Page 32: ...ument Macintosh For Macintosh users 1 Select the command used for printing to open the dialog box Normally select Print or Page Setup from the File menu 2 Specify the necessary print settings in the printer driver Using the Macintosh Printer Driver ...

Page 33: ... The following screen appears during printing When a single Macintosh computer is connected to the printer and while printing from the print server in a network environment the print progress is displayed While printing from a client unit in a network environment the data transmission progress to the print server is displayed Macintosh ...

Page 34: ...sic Printing Procedures Loading Plain Paper This section describes how you load plain paper 1 Lower the paper output tray The paper output tray can be raised while you are not printing Paper Output Tray Note ...

Page 35: ...surface 3 Load the stack of paper Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder You can print on either side of plain paper Slide the paper guide to the left side of the stack until it is snug Make sure that the top of the stack is not higher than the load limit mark Load Limit Mark Paper Guide Print Side Note ...

Page 36: ...her Print Media Notes on Handling Print Media Setting the Paper Thickness Lever High Resolution Paper Transparencies Back Print Film Glossy Photo Paper High Gloss Film Glossy Photo Cards Banner Paper T Shirt Transfer Envelopes Printing Photographs ...

Page 37: ...a heavier than 28 lb 105 g m2 Specifications Envelopes You can use the standard US Commercial 10 and European DL sizes You can also use the envelopes that come with Canon Greeting Cards Do not use other envelope sizes Canon Specialty Paper High Resolution Paper Provides more vivid colors than plain paper Ideal for printing photographs or business documents that include large numbers of color illus...

Page 38: ...or use with an overhead projector To avoid paper jams and other problems do not use transparencies intended for use with other Canon BJ printers laser printers or photocopiers You cannot print on this media using the BC 22e Photo BJ Cartridge Glossy Photo Paper This paper is slightly heavier than High Resolution Paper because a gloss coating is applied to the print side of the paper This paper pro...

Page 39: ...o BJ Cartridge Magnet Sheets Printable magnets can be cut to any desired shape or size In the printer driver select Glossy Photo Paper for the Media Type Artist Canvas Use this media to add an artistic touch to your images and artwork In the printer driver select High Resolution Paper for Media Type and Custom 9 5 14 for Paper Size Greeting Cards Get the most out of your card making software with ...

Page 40: ...side Letter A4 Back Print Film Banner Paper 1 2 to 6 sheets See package Letter A4 Plain Paper Brilliant White Paper 50 sheets Either side Letter Legal Plain Paper Bubble Jet Paper 50 sheets See package Letter A4 Plain Paper Glossy Photo Cards 1 sheet Glossy side Letter A4 Glossy Photo Cards Glossy Photo Paper 1 sheet Glossy side Letter A4 Glossy Photo Paper Greeting Cards 1 sheet See package Lette...

Page 41: ...thick media weight more than 28 lb 105 g m2 Continuous feed paper tractor feed Punched paper such as loose leaf folder inserts Reply paid postcards double postal card Postcards with a photograph printed on the reverse side Postcards with a photograph or sticker pasted on Envelopes with overlapping flaps Envelopes with pressure seals Envelopes with embossed or treated surfaces To avoid touching the...

Page 42: ...nt side until the ink is dry Guidelines on how long ink takes to dry on each media are as follows Artist Canvas About 15 minutes Back Print Film About 15 minutes Glossy Photo Cards About 2 minutes Glossy Photo Paper About 2 minutes High Gloss Film About 2 minutes Magnet Sheets About 30 minutes Transparencies About 15 minutes When large amounts of ink are being used certain types of media may curl ...

Page 43: ...584 2 mm Paper weight must be 17 to 28 lb 64 to 105 g m2 Paper Width Length mm Letter 8 5 11 0 in Legal 8 5 14 0 in A4 210 0 297 0 mm A5 148 0 210 0 mm B5 182 0 257 0 mm Glossy Photo Card 4 65 8 43 in 118 0 214 0 mm Perforation size 4 02 5 98 in 102 0 152 0 mm Finished size US Commercial 10 envelope 9 5 4 1 in European DL envelope 220 110 mm Canon Greeting Card envelope 4 6 in ...

Page 44: ...43 Paper Handling Setting the Paper Thickness Lever Set the paper thickness lever to match the media type Paper Thickness Lever ...

Page 45: ...tist Canvas Right Back Print Film Left Banner Paper Left Brilliant White Paper Left Bubble Jet Paper Left High Resolution Paper Left Glossy Photo Cards Left Glossy Photo Paper Left Greeting Cards Right High Gloss Film Left Magnet Sheets Right Transparencies Left T Shirt Transfer Right Envelopes Right ...

Page 46: ...eder Set the Media Type setting to High Resolution Paper in the printer driver You can allow up to 20 sheets to stack in the output tray However if the printed paper curls or ink does not dry quickly remove each sheet as it comes out of the printer After printing one pack of High Resolution Paper you need to clean the printer rollers with the cleaning sheet provided in the pack of paper This clean...

Page 47: ...to BJ Cartridge when printing transparencies Do not leave transparencies exposed to high humidity Use them as soon as possible after removing them from the package Hold the film by its edge the film will curl slightly to one side This side is the printing surface Load transparencies with the printing side facing up Load a piece of plain paper into the auto sheet feeder behind the transparencies Pr...

Page 48: ...the output tray as it is ejected Transparencies require about 15 minutes for the ink to dry Store printed transparencies with a sheet of uncoated plain paper sandwiched between each sheet to prevent the film from sticking to each other and to keep the print from smudging When storing a single sheet of film in a plastic folder place a sheet of plain paper over the printed side Print Side Plain Pape...

Page 49: ...ad up to 10 sheets at one time in the sheet feeder Select Back Print Film as the Media Type setting in the printer driver After printing remove each sheet from the output tray as it is ejected Allow about 15 minutes for the ink to dry To avoid smudging and prevent printed sheets of back print film from sticking together place a sheet of uncoated plain paper between each sheet of back print film Wh...

Page 50: ...ne sheet of Glossy Photo Paper at a time Load with the printing side the glossy side facing up Load the Loading Support Sheet B provided with the paper behind the Glossy Photo Paper See the instructions on the Loading Support Sheet for details Do not use Loading Support Sheet A which is also included in the Glossy Photo Paper package Printing Side Glossy Side Loading Support Sheet B Note ...

Page 51: ...printer driver to Glossy Photo Paper Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the output tray as it is ejected Allow about 2 minutes for the ink to dry on the Glossy Photo Paper Windows Macintosh ...

Page 52: ... Load this film with the printing side the glossy side facing up Load one sheet at a time Set the Media Type setting in the printer driver to High Gloss Film Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the output tray as it is ejected Allow about 2 minutes for the ink to dry on the High Gloss Film Windows Macintosh ...

Page 53: ...ed set the size in the application program to Photo card Do not tear away the perforations before printing Load with the printing side the glossier side facing up Load one sheet at a time Set the Media Type setting in the printer driver to Glossy Photo Cards Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the tray as it is ejec...

Page 54: ...se are used for printing long posters or banners up to 6 sheets in length Printing on banner paper consumes a great deal of ink If the BJ cartridge is low on ink replace it Position the printer so that the banner paper can hang straight down as it emerges Do not allow the banner to touch your desk or floor until the ink is dry ...

Page 55: ...Tear off the number of sheets you want to print plus one extra A maximum of 6 sheets can be printed at one time In this case tear off 7 sheets When setting the paper guide leave a small space along the edge of the paper Printing Side ...

Page 56: ...ype setting in the printer driver to Plain Paper Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings Select the Banner Printing option in the printer driver For Windows the Banner Printing option is on the Page Layout tab For Macintosh the Banner Printing option is in the Page Setup dialog box Use your online help for details Note Windows Macintosh ...

Page 57: ... Shirt Transfers with the printing side the side without the green line facing up Load one sheet at a time Set the Media Type setting in the printer driver to T Shirt Transfer You must select T Shirt Transfer as the Media Type for the image to be reversed Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the tray as it is ejected...

Page 58: ...lems do not use double flap envelopes or envelopes with exposed adhesive seals Prepare the envelopes 1 Press down on the corners and the middle of the envelopes to expel air and eliminate warp and curl 2 If the envelopes are still warped hold the envelopes at diagonally opposed corners and bend lightly Confirm that the flaps are straight ...

Page 59: ...velopes Load envelopes with the address side facing up with the flap side facing down You can load up to five envelopes in the sheet feeder Be sure to set the paper thickness lever to the right Set the Media Type to Envelope in the printer driver Do not allow more than five envelopes to stack up in the output tray Print Side ...

Page 60: ...Photo BJ Cartridge Use special media designed for reproducing photographs Use the correct print settings in the printer driver 1 Make sure that the printer is plugged in Also make sure the BC 22e Photo BJ Cartridge is installed 2 Load special print media in the auto sheet feeder of the printer Excellent prints of photographs can be obtained with plain paper but for superior color reproduction use ...

Page 61: ...er For Windows users 1 Open the Printer Properties dialog box and click on the Main tab 2 Select SuperPhoto in the Choose Print Mode box When SuperPhoto is selected the BJ Cartridge setting automatically changes to Photo and the Media Type changes to High Resolution Paper Make sure these settings match the BJ cartridge and Media Type you have installed 3 Click the OK button to close the Printer Pr...

Page 62: ...BJ Cartridge setting and click the Print button About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera when it is printed out Use the Photo Optimizer to compensate unsatisfactory color balance and over or underexposure before printing 1 Open the Printer Properties dialog box then click the Main tab 2 Click the Advanced button 3 Select Photo Optimizer i...

Page 63: ...Use this setting when any trimmed or rotated images are contained in the page Disabled When the Whole Page setting is disabled the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole 1 Select Photo Optimizer in the Quality panel The Photo Optimizer feature works on the image that is edited using the edit menu such as Cut and Rotate in a graphics application progra...

Page 64: ...63 Using BJ Cartridges Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge ...

Page 65: ...n use with the printer Select the BJ cartridge that best meets your particular print job BC 21e Color BJ Cartridge included with printer Use this BJ cartridge for standard high quality color printing BCI 21 Black Ink Tank BCI 21 Color Ink Tank BC 21e Color BJ Cartridge BJ Cartridge Without Ink Tanks ...

Page 66: ...only black ink The following BJ cartridges consist of a print head and ink tank sealed in one unit When this BJ cartridge runs out of ink discard the entire print head unit BC 20 Black BJ Cartridge optional Use this BJ cartridge for black and white text that does not require color printing BC 22e Photo BJ Cartridge optional The BC 22e Photo BJ Cartridge is designed to produce photo quality color p...

Page 67: ...a child inadvertently licks a BJ cartridge or ink tank or ingests any ink consult a physician immediately Do not leave an empty ink tank in a BJ cartridge Remove it immediately after ink runs out To maintain optimum print quality use up a BJ cartridge within one year after installation and ink tanks within six months of installation ...

Page 68: ...t head Based on the results of the Nozzle Check Pattern clean the print head and replace the ink tank or BJ cartridge if required Printing a Nozzle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge Print a Nozzle Check Pattern Clean the Print Head BC 20 Black BJ Cartridge BC 22e Photo BJ Cartridge BC 21e Color BJ Cartridge Change the Ink Tank s Replace the BJ car...

Page 69: ...Cartridge you can replace the ink tanks when they run out of ink When you purchase extra ink tanks specify the BCI 21 Color Ink Tank or BCI 21 Black Ink Tank Make sure the printer is connected to the power outlet 1 Open the front cover The cartridge holder moves to the center ...

Page 70: ... out of the slot To avoid staining your hands clothing or areas of the work site do not shake or drop the ink tank when you are handling it Also do not press in on the sides of the ink tank Dispose of the ink tank immediately to prevent spilling and staining Be sure to leave the BJ cartridge in the printer Note ...

Page 71: ... clothing or areas of the work site do not shake or drop the ink tank when you are handling it Also do not press in on the sides of the ink tank Discard the protective cap immediately Do not attempt to reattach the cap once removed To avoid interfering with the ink supply from a tank do not touch an open ink port on the ink tank Protective Cap Note ...

Page 72: ...71 Using BJ Cartridges Replacing Ink Tanks 4 Slide the new ink tank into the slot 5 Firmly push the ink tank tab down and back into an upright position until the tank locks into place ...

Page 73: ... Using BJ Cartridges Replacing Ink Tanks 6 Close the front cover The cartridge holder moves to the home position on the right side of the printer The printer automatically cleans the print head unit Note ...

Page 74: ...C 22e Photo BJ Cartridge runs out of ink or when you want to switch a BJ cartridge with another one follow the procedure below to change the BJ cartridges Make sure the printer is connected to the power outlet 1 Open the front cover The cartridge holder moves to the center of the printer ...

Page 75: ...ing BJ Cartridges Replacing the BJ Cartridge 2 Raise the blue cartridge lock lever on the right side of the cartridge holder to unlock the cartridge holder 3 Lift the BJ cartridge out of the cartridge holder ...

Page 76: ...ately If you are exchanging BJ cartridges for a special print job hold the BJ cartridge with the label facing you and the print head down and store it in the SB 21 Ink Cartridge Storage Box Always hold the BJ cartridge by its sides Never touch the silver plate print head or the sharp edges around the print head Note ...

Page 77: ... Cartridge 4 Take the new BJ cartridge out of its package Remove the orange protective cap and tape 5 Set the BJ cartridge into the cartridge holder Then lower the cartridge lock lever until it locks into place Protective Cap Protective Tape ...

Page 78: ...er thickness lever for the type of media that you are going to load Setting the Paper Thickness Lever 7 Close the front cover The cartridge holder moves to the home position on the right side of the printer The printer automatically cleans the print head unit Note ...

Page 79: ...ver Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box ...

Page 80: ...en the printer and your computer To use the printer with your computer you must install the printer driver For instructions on installing the printer driver refer to the Quick Start Guide You ll also want to use the online Help to learn more about the functions of the printer driver Using Online Help Note ...

Page 81: ...om the Start menu This section describes the general procedures for opening the Printer Properties dialog box Depending on the application program you use different menu items may be used for printing For more details refer to the User s Manual for your application program From Your Application Program You can open the Printer Properties dialog box from your application program before printing 1 S...

Page 82: ...er Driver Opening the Printer Properties Dialog Box 2 Make sure that Canon BJC 2100 is selected in the Printer box If another printer name is displayed click the down arrow and then select Canon BJC 2100 from the pull down list ...

Page 83: ... Opening the Printer Properties Dialog Box 3 Click the Properties button The Printer Properties dialog box opens Make sure that the Main Page Layout Stamp Background and Maintenance tabs are displayed in the Printer Properties dialog box ...

Page 84: ...all application programs open the Printer Properties dialog box directly from the Start menu This method is also helpful when you wish to use maintenance functions such as print head cleaning without starting up an application program 1 Click the Start button Point to Settings then click Printers 2 When the Printers window is displayed click the Canon BJC 2100 icon ...

Page 85: ...ure that the Main Page Layout Stamp Background and Maintenance tabs are contained in the Printer Properties dialog box When you open the Printer Properties dialog box directly from the Start menu some other tabs such as General and Details are added by the Windows operating system For more details on these additional tabs refer to your Windows documentation Note ...

Page 86: ... assigned Selecting a Default Print Mode The following print modes are set up as defaults in the printer driver When you select an icon in the Choose Print Mode box the combination of BJ Cartridge and Media Type settings changes automatically Select the most appropriate icon according to your print job Print Mode Icon Purpose BJ Cartridge Media Type For printing documents that consist mostly of te...

Page 87: ...the printer driver use the online help Using Online Help Automatically recognizes photographs and graphics and prints using the optimum print settings This print mode is the best choice when you print data that contains different elements such as text tables graphs and photographs in the same document Color Plain Paper Produces high print quality for printing photographs and other graphics with fi...

Page 88: ... Media Type settings with the BJ cartridge and print media installed in the printer 1 Open the Printer Properties dialog box then click the Main tab 2 Select the desired icon according to your print purpose in the Choose Print Mode box 3 Make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and print media installed in the printer ...

Page 89: ...dia Type box the icon that indicates the current settings changes to User modified You can start a print job with the User modified icon or you can save the settings in the Choose Print Mode box under a new icon Use the online help feature to learn how to save the modified settings Using Online Help Note Current Setting ...

Page 90: ... box is identical to the paper size setting in the application program Confirming the Page Size You can view the size of paper you use in the print settings information box of the Main tab Make sure that Page Size is identical to the setting in the application program before printing If this information is not correct click on the Page Layout tab and make the correct selections Print Settings Info...

Page 91: ...s Printer Driver Setting the Page Size Changing the Page Size for standard paper sizes 1 Click the Page Layout tab 2 Click the down arrow in the Page Size box then select the appropriate page size from the pull down list ...

Page 92: ...r Setting the Page Size Changing the Paper Size for custom paper sizes 1 Click the Page Layout tab 2 Click the down arrow in the Page Size box then select Custom Size from the pull down list The Custom Page Size dialog box is displayed ...

Page 93: ...ge Size 3 Select inches or millimeters for the unit of measurement in the Unit box and enter the desired width and height within the following ranges width 3 94 to 9 50 100 0 mm to 241 3 mm height 3 94 to 23 0 100 0 mm to 584 2 mm 4 Click the OK button ...

Page 94: ...deline in the Main tab If this information is not correct click on the Page Layout tab and make the correct selections Use the online help feature to find out about the Settings on the Page layout tab Using Online Help Manual Feed is not available for the BJC 2100 Only Auto Feeder is provided Illustrated Guideline Note ...

Page 95: ...n the screen of your computer Use the online help to learn about all the features of your printer driver Finding Information on a Particular Topic 1 When you click the button on the upper right corner of the Printer Properties dialog box the shape of the mouse pointer changes to 2 Click the desired item to learn more about the item A detailed explanation appears ...

Page 96: ...1 Click the Help button on the lower right corner of the Printer Properties dialog box 2 When the contents of the BJ Raster Printer Driver Help are displayed select the desired item to learn more about the item To find an item you want information about click the Index or Find tab and enter a keyword ...

Page 97: ...alog Box After specifying the necessary print settings close the Printer Properties dialog box and start your print job 1 Make sure the information on the tabs is correct 2 Click the OK button The print settings become enabled and the Printer Properties dialog box closes ...

Page 98: ...ties Dialog Box To set the print settings without closing the Printer Properties dialog box click the Apply button To ignore any changes you have made click the Cancel button To change the print settings back to the factory settings click the Defaults button Note ...

Page 99: ...rinter Driver Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing ...

Page 100: ...een the printer and your computer To use the printer with your computer you must install the printer driver For instructions on installing the printer driver refer to the Quick Start Guide You ll also want to use the online Help to learn more about the functions of the printer driver Using Balloon Help Note ...

Page 101: ...g box and the Print dialog box you must first go into Chooser in the Apple Menu and choose the correct printer driver Selecting the Printer Driver Using Chooser Make sure the printer is connected to your Macintosh 1 Select Chooser from the Apple Menu The Chooser is displayed 2 Click the BJC 2100 icon ...

Page 102: ...tosh Printer Driver Selecting a Printer Driver 3 To perform background printing set Backgrounding to On 4 Click in the close box to close the Chooser You can now use the BJC 2100 for printing Close Box Close Box Click On ...

Page 103: ... dialog box and select the paper size you are using with your printer Selecting the Paper Size and the Orientation You can open the Page Setup dialog box from your application program 1 Select the command used for Page Setup in your application program Normally click Page Setup from the File menu and the Page Setup dialog box is displayed 2 Click on Paper Size and then select the appropriate paper...

Page 104: ...er Size for custom paper sizes When you use custom paper sizes select any one of Custom1 to Custom3 1 Select the command used for Page Setup in your application program Normally click Page Setup from the File menu and the Page Setup dialog box is displayed 2 In Paper Size select any one of Custom1 to Custom3 and then click the Custom button The Custom dialog box is displayed ...

Page 105: ...width and height 4 Click the Apply button The Custom dialog box closes and the specified paper size is set Any of Custom1 to Custom3 can be specified as the user defined paper size To make the setting made with the Page Setup dialog box the default so that it is automatically selected whenever a new document is created place a check mark in the Save Settings checkbox Note ...

Page 106: ... section explains how to make the required settings before you start printing You must enter values for Copies Pages BJ Cartridge Media Type and Print Mode This section describes the general procedure for opening the Print dialog box from an application program Depending on the program you are using different menu items may be used for printing For more details refer to the User s Manual for your ...

Page 107: ...ging the Print Dialog Box Settings 2 Enter the number of copies to be printed and then set which pages are to be printed When only certain pages of a document are to be printed click the From button and enter the first and last print pages Note ...

Page 108: ...ings 3 Select BJ Cartridge and Media Type Click the up or down arrow to display a pop up menu When a document created in color is to be printed out in monochrome place a check mark in the Print Grayscale checkbox Paper Feed includes only Auto Feeder as a selection item Note ...

Page 109: ...e Halftoning and Color Correction for the selected Print Mode Print Mode Icons Text Prints documents made up primarily of text at normal quality Graphics Intended for printing graphs and other computer graphics with clear color boundaries Photo Intended for printing photographs and other graphics that use gradations of color and Tone Manual Allows you to customize the print mode settings 5 Click t...

Page 110: ...iew of the Document To view a preview of the document as it will appear when printed click the Options button and change the output destination 1 Open the Print dialog box and click the Options button The Options dialog box is displayed 2 Select Preview as the output destination and click the OK button ...

Page 111: ...110 Using the Macintosh Printer Driver Changing the Print Dialog Box Settings 3 Click the Preview button in the Print dialog box The Preview dialog box is displayed ...

Page 112: ...tisfied with the document and want to print it click the Print button To close the preview screen without printing click the Cancel button Saving a Document as a PICT File To save your document as a PICT file click the Options button and change the output destination 1 Open the Print dialog box and click the Options button The Options dialog box is displayed 2 Select PICT File as the output destin...

Page 113: ...h Printer Driver Changing the Print Dialog Box Settings 3 Click the File button in the Print dialog box 4 Type in the name under which you want to save and click the Save button The document data is saved in PICT file format ...

Page 114: ...ver Displaying Balloon Help To display the balloon help select Show Balloons from the Help menu Position the pointer over the desired item to display a balloon help explanation 1 Select Show Balloons from the Help menu 2 Display the printer driver screens the Page Setup dialog box the Print dialog box and so forth 3 Position the cursor over the item for which you want to display an explanation An ...

Page 115: ...taneously while printing documents is called Background Printing To perform background printing select Chooser from the Apple Menu select a printer driver and set Backgrounding to On During background printing you can display the BJ PrintMonitor to confirm the progress of printing or to stop the printing Displaying the BJ PrintMonitor Window When Backgrounding is set to On the BJ PrintMonitor star...

Page 116: ...115 Using the Macintosh Printer Driver Using Background Printing Closing the BJ PrintMonitor Window When you select Close Status Window from the File menu the BJ PrintMonitor window closes ...

Page 117: ...e when the print job was accepted The total number of print queue documents is displayed in the bottom row Control Buttons Suspends printing of the document Restarts the printing of the document Suspends the printing of specified documents only Restarts the printing of the documents suspended with Stops printing of the specified document Shows information on the document currently being printed Th...

Page 118: ...e while holding down the mouse button When you release the button the document moves to the selected position You can temporarily suspend the printing of one document so that another document in the print queue can be printed out You can stop printing Click the document name you want to stop printing and then click the icon The selected document is deleted from the list You can suspend or restart ...

Page 119: ... connected to an Ethernet environment Install the printer driver on all the computers with USB that will use this printer The printer must be connected to the computer acting as the print server via a USB interface cable The print server and the client machines use different printer drivers and different tools to confirm printing progress Refer to the example shown below Client Machine Client Mach...

Page 120: ... server via an Ethernet network From a client machine select the printer driver called BJC 2100 Server When printing is executed data is sent to the printer via the print server From a client machine the progress of printing can be confirmed by starting the BJ StatusMonitor on the print server Selecting the Printer Driver To use the printer with a network the correct printer driver must be install...

Page 121: ...120 Using the Macintosh Printer Driver Using the Printer With a Network 2 Select the BJC 2100 icon and select the printer name from Connected to 3 Click the Share button ...

Page 122: ... is selected for Enter New Print Server Name and then click the Send button 5 Confirm that a new print server name has been added to Current Print Servers and then click the Close button 6 Click the closebox to close the Chooser You can enter any desired name in the Enter New Print Server Name box Note ...

Page 123: ...sing the Printer With a Network Setting up client machines 1 Select Chooser from the Apple Menu and make AppleTalk active 2 Select the BJC 2100 Server icon and select the print server in Connected to 3 Click the closebox to close the Chooser ...

Page 124: ...onfirming the Status of the Print Server from a Client Machine When the progress of printing with the print server is to be confirmed in the BJ PrintMonitor start the BJ StatusMonitor Starting the BJ StatusMonitor Double click the BJ StatusMonitor icon in the BJ Extra folder ...

Page 125: ...elect Print Server Selection from the File menu 2 Select a printer and a printer server on which you can check printing progress If AppleTalk Zone is set select a zone that includes a print server on which you can check printing progress Closing the BJ StatusMonitor window Select Quit from the File menu to close the BJ StatusMonitor Note ...

Page 126: ...in the print queue includes the document name number of pages number of copies and the time at which the print job was accepted The total number of documents in the print queue is displayed in the bottom row Functions of the buttons Suspends the printing of specified documents only Restarts printing of the documents suspended with Stops printing of the specified document Displays information relat...

Page 127: ...top printing and then click the icon The selected document is deleted from the list Suspend Restart printing Click the name of the document for which you want to suspend printing and then click the icon To restart printing click the icon The owner of a computer can be determined from the Owner Name item after selecting File Sharing from the control panel When you are using two or more print server...

Page 128: ...127 Maintaining the Printer Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Transporting the Printer ...

Page 129: ...leaning the Printer The inside of the printer may become soiled with ink and paper dust as the printer is used 1 Unplug the printer from the power outlet If you have been using the printer wait at least one minute before proceeding ...

Page 130: ...artridge holder To avoid serious personal injury never use flammable solvents such as thinners benzene or alcohol to clean the printer If such substances come in contact with electrical components inside the printer they could cause a fire or electric shock Always unplug the printer from the power outlet when you are cleaning it You could touch moving parts inside the printer and suffer injury if ...

Page 131: ...e streaked or the color tones are not correct or after print head cleaning Make sure that the printer is plugged in and more than one sheet of plain paper is loaded in the printer For Windows users For Macintosh users The following sections describe how to print the Nozzle Check Pattern using your printer driver You can also print the Nozzle Check Pattern directly from the printer Press the RESUME...

Page 132: ...a Nozzle Check Pattern For Windows users 1 Open the Printer Properties dialog box then click the Maintenance tab 2 Click the Nozzle Check Pattern icon in the Test Prints box 3 When a confirmation message appears click the OK button Windows ...

Page 133: ...132 Maintaining the Printer Printing a Nozzle Check Pattern For Macintosh users 1 Select Page Setup from the File menu then click the Utilities button 2 Select Test Print Macintosh ...

Page 134: ...133 Maintaining the Printer Printing a Nozzle Check Pattern 3 Select Nozzle Check Pattern 4 When a confirmation message appears click the OK button ...

Page 135: ...Check Pattern The patterns show the status of the BJ cartridge BC 21e Color BJ Cartridge or BC 22e Photo BJ Cartridge Black BJ Cartridge If the pattern is broken or missing or a specific color is not printed clean the print head Cleaning the Print Head 24 24 24 64 24 24 24 24 128 ...

Page 136: ...ad clears the nozzles Cleaning the print head consumes ink so clean the print head only when necessary Make sure that the printer is plugged in The following sections describe how to start print head cleaning from the printer driver For Windows users For Macintosh users Note ...

Page 137: ... users 1 Open the Printer Properties dialog box then click the Maintenance tab 2 Select the print head cleaning icon in the Print Head Cleaning box 3 When a confirmation message appears click the OK button Cleaning begins this takes approximately 30 seconds Windows ...

Page 138: ...137 Maintaining the Printer Cleaning the Print Head Macintosh users 1 Select Page Setup from the File menu then click the Utilities button 2 Select Print Head Cleaning Macintosh ...

Page 139: ...138 Maintaining the Printer Cleaning the Print Head 3 Click the OK button The Cleaning begins Completion takes approximately 30 seconds ...

Page 140: ...If you frequently print on specially coated paper like High Resolution Paper paper dust will accumulate inside the printer and may adversely affect paper feed To prevent this clean the feed rollers using the cleaning sheet provided in the packet of coated paper ...

Page 141: ...e Paper Feed Rollers 1 Peel the two pieces of tape off the cleaning sheet 2 Load the cleaning sheet Load the sheet with the taped side facing up and the sticky pads down Slide the paper guide snug against the left side of the cleaning sheet ...

Page 142: ...alog box click the Maintenance tab and then click the clean paper feed rollers icon Select Page Setup from the File menu then click Utilities and click the Feed rollers cleaning icon 4 When you are prompted to confirm the cleaning click the OK button Do not reuse a cleaning sheet Important Windows Macintosh ...

Page 143: ...the original box make sure that the printer is packaged properly so that it does not get damaged during the transportation 1 Open the front cover and remove the BJ cartridge from the cartridge holder Store the removed BJ cartridge in the SB 21 Ink Cartridge Storage Box 2 Remove the paper rest and the paper output tray from the printer 3 Unplug the power cord from the power outlet ...

Page 144: ...inter Transporting the Printer 4 Disconnect the printer cable from the computer and printer Also disconnect the power cord from the printer 5 Reattach the tape to the printer and insert the printer into its plastic bag Tape ...

Page 145: ...ransporting the Printer 6 Fit the packing material on either end of the printer and pack the printer into the original box If you are shipping the printer through a shipping agent mark the box with FRAGILE or HANDLE WITH CARE Note ...

Page 146: ...leshooting Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon ...

Page 147: ...Bottom Right Corner Right Edge or Bottom Edge Text or Image Reversed Mirrored Enlarged Reduced Printing Not Correct Single Page Prints Over Two or More Pages Colors Streaked or Incorrect Straight Lines are Broken Printed Pages Curled Backs of Pages Stained With Ink Ink Blurred Printed Surface Scratched White Streaks Visible Colors Streaked or Uneven Last Part of Print Job Not Printing Characters a...

Page 148: ...or BJ Cartridge or BC 22e Photo BJ Cartridge depending on your application Replacing the BJ Cartridge CHECK 2 BLACK SELECTED IN THE PRINTER DRIVER Confirm that the BJ cartridge setting in the printer driver dialog box is not Black and that it matches the type of cartridge installed Types of BJ Cartridges CHECK 3 GRAYSCALE PRINT SELECTED Open the Printer Properties dialog box and disable Grayscale ...

Page 149: ...wrong printer driver one that supports only monochrome printing is selected all the documents are printed in monochrome Start the print job again and check that Canon BJC 2100 is displayed in the Name entry box of the Print dialog box If the name of another printer is displayed click the down arrow and select Canon BJC 2100 from the pull down list To avoid this problem set the BJC 2100 as the defa...

Page 150: ...ion Paper Glossy Photo Paper or High Gloss Film These media provide better color reproduction and brighter colors than plain paper If you are printing graphs or charts use the BC 21e Color BJ Cartridge The BC 22e Photo BJ Cartridge is the best choice for natural images with fine color gradations such as photographs A clogged or worn BJ cartridge may cause printing problems Print a Nozzle Check Pat...

Page 151: ...e settings match the BJ cartridge and media currently set in the printer Selecting the BJ Cartridges and Media Type You may also want to click the Advanced button in the Main tab Click the Color tab check that Color Adjustment is enabled and then adjust the color settings such as Color Balance Output Style and Brightness Changing the Print Dialog Box Settings Select the Color panel and change the ...

Page 152: ... INSTALLED IN THE BJ CARTRIDGE You may not be able to achieve satisfactory performance with an ink tank that has been re filled or that uses third party ink It is recommended that you use ink tanks specifically designed for use with the Canon BJ cartridge Using BJ Cartridges ...

Page 153: ... may not perfectly match the colors you see on the screen because screen color varies depending on how the screen is viewed and calibrated When the differences between displayed and printed colors are too extreme check the following CHECK 1 IS THE INK IN THE BJ CARTRIDGE IN GOOD CONDITION If there are wide differences between the screen colors and printed colors one of the ink tanks may have run o...

Page 154: ...ecting the Print Mode You may also want to click the Advanced button in the Main tab click the Color tab and adjust the color settings such as Color Balance Output Style and Brightness If Color Adjustment is off click the checkbox to turn it on Changing the Print Dialog Box Settings Use Manual for printing CHECK 3 ARE YOU USING PLAIN PAPER OR HIGH RESOLUTION PAPER The color clarity of your printou...

Page 155: ...n the printer or the computer from the previous print job Unplug the printer and power down the computer then plug the printer back in restart the computer and try printing again To check for print data remaining from a previous job select Settings from the Start menu then click Printers Double click the BJC 2100 icon If you see one or more print jobs queued for printing select Purge Print Documen...

Page 156: ...100 is displayed in the Name entry box of the Print dialog box If another driver is selected click the down arrow and select Canon BJC 2100 from the pull down list To avoid this problem set the BJC 2100 as the default printer CHECK 3 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED Check the printer cable connections at the printer and computer A faulty or loose connection can result in a printout ...

Page 157: ... the screen when you print a certain file the cause of the problem may be in the file or the application program you are using Rebuild the file and print it again If the rebuilt file prints correctly the original file was probably faulty If the rebuilt file does not print correctly contact the software application company Before You Call for Help ...

Page 158: ...n Check the button for Orientation in the Page Layout tab Select Page Setup from the File menu and check Orientation CHECK 2 IS LANDSCAPE ORIENTATION SPECIFIED IN THE APPLICATION PROGRAM Check the Orientation feature in your application program Some application programs have a setting in the print dialog box that allows you to set the orientation For details refer to the documentation of the appli...

Page 159: ...lace the paper in the printer or change the page size setting Setting the Page Size Changing the Page Setup Dialog Box Settings CHECK 2 IS SCALED PRINTING SET FOR REDUCTION IN THE PRINTER DRIVER If Scaled Printing is set for reduction in the printer driver the document is reduced and printed in the top left corner of the page To disable Scaled Printing open the Printer Properties dialog box for Wi...

Page 160: ...right or bottom margins and cut off from view CHECK 1 IS THE PAPER IN THE PRINTER SMALLER THAN THE PAGE SIZE SPECIFIED IN THE PRINTER DRIVER If you print on paper smaller than the page size selected in the printer driver text is printed in the bottom right corner or cut off at the bottom or right edge of the paper Open the printer driver dialog box and check the page size setting If the setting do...

Page 161: ...arged and printed in the bottom right corner or cut off at the bottom or right edge of the paper To disable Scaled Printing open the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh and change the setting Refer to the printer driver online help for more details Opening the Printer Properties Dialog Box Changing the Page Setup Dialog Box Settings Macintosh Window...

Page 162: ...OR T SHIRT TRANSFER SELECTED FOR MEDIA TYPE Open the printer driver dialog box and check the Media Type setting If the setting is not correct click the down arrow and select the correct media from the pull down list The Media Type setting must match the media loaded in the printer for the print job Selecting the Print Mode Changing the Print Dialog Box Settings Macintosh Windows ...

Page 163: ...led Printing to enlarge or reduce the print job so it fits on the paper in the printer first set the Page Size in the Page Layout tab to the size specified in the application program Next set the Printer Page Size to the size of the paper in the printer CHECK 2 ARE YOU USING THE CORRECT PAPER SIZE FOR SCALED PRINTING To set the scale for the enlargement or reduction load paper that matches the pri...

Page 164: ...e Layout tab and select the Page Size that matches the Page Size setting in the application program Setting the Page Size CHECK 2 IS THE SIZE OF THE TOP MARGIN SPECIFIED IN THE APPLICATION PROGRAM TOO LARGE In the application program set the top bottom right or left margin to the minimum values If you cannot change the margin increase the number of lines per page For more information about setting...

Page 165: ...the printed patterns Clean the print head when the patterns are broken or missing Printing a Nozzle Check Pattern Cleaning the Print Head CHECK 2 HAS THE PROTECTIVE TAPE OR CAP BEEN REATTACHED After removing the orange protective cap and tape do not attempt to re attach them to the BJ cartridge Re attaching the tape or cap can cause air bubbles or trap dirt or dust and clog the ink nozzles If the ...

Page 166: ...Print Media Straight Lines Are Broken CHECK 1 IS THE BJ CARTRIDGE INSTALLED CORRECTLY Remove the BJ cartridge and re install it correctly Replacing the BJ Cartridge CHECK 2 IS PRINT QUALITY SET TO FAST IN THE PRINTER DRIVER Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines 1 Open the Printer Properties dialog box 2 Click the Advanced button in t...

Page 167: ...wavy CHECK 1 ARE YOU PRINTING ON THIN PAPER The large amount of ink used to print color photographs and illustrations can cause printed pages to curl or warp For such cases be sure to use special media such as High Resolution Paper or Glossy Photo Paper When you use High Resolution Paper Glossy Photo Paper or other special media always load the pages with the print side facing up Only one side of ...

Page 168: ...og box and click the Advanced button in the Main tab 2 Click the Color tab 3 Use the Intensity slide bar to change the Intensity setting 1 When using Manual for printing click the Details button in the Print dialog box 2 Click the Color panel and use the Intensity slide bar to change the intensity setting Curling occurs most frequently with small paper sizes such as A5 To avoid this curling proble...

Page 169: ...IRTY Clean the printer periodically Printouts may be stained by excess ink inside of the printer Cleaning the Printer CHECK 2 IS A PAGE EJECTED BEFORE THE PREVIOUS PAGE IS DRY If you are printing on media that requires a few minutes to dry remove each page from the paper output tray as it is ejected from the printer This prevents the next page from stacking on top of a printed page before it is dr...

Page 170: ...ting reduces the o spread in printing color documents that require large nd reduces the tendency for ink to spread where black nt to colored areas nter Properties dialog box anced button in the Main tab y tab drag the slide bar to the right toward the Fine Manual for printing click the Details button in the Print y panel drag the slide bar to the right toward the Fine M ...

Page 171: ... so clean the print head Cleaning the Print Head CHECK 4 IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING The Intensity setting in the printer driver can be used to adjust print density that is the amount of ink used to print Lowering the print density setting can reduce the tendency for ink to spread in color photographs or illustrations 1 Open the Printer Properties dialog box and click the A...

Page 172: ...int on paper thicker than the allowed maximum weight of 28 lb 105 g m2 the print head may scratch the printed surface of the page If you experience difficulty when printing on thick paper clean the print head Cleaning the Print Head CHECK 2 IS THE PAPER THICKNESS LEVER SET CORRECTLY When printing on thick paper such as envelopes or banner paper move the paper thickness lever all the way to the rig...

Page 173: ... If you execute a high density print job on plain paper the paper may absorb too much ink and curl and the print head may scratch the surface of the curled page Lower the Intensity setting 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Use the Intensity slide bar to change the color density setting 1 When using Manual for printing cli...

Page 174: ... Area White Streaks Visible CHECK PRINT A NOZZLE CHECK PATTERN If colors are broken or missing clean the print head If any portion of the Nozzle Check Pattern is streaked the print head could be clogged or the BJ cartridge may be worn out Printing a Nozzle Check Pattern Cleaning the Print Head Replacing the BJ Cartridge If the Nozzle Check Pattern prints normally there may be a problem in the appl...

Page 175: ...print again This reduces uneven coloration you may see in a document where a large amount of ink is used 1 Open the Printer Properties dialog box 2 Click the Advanced button in the Main tab 3 In the Quality tab drag the slide bar to the right toward Fine and click the OK button 1 When using Manual for printing click the Details button in the Print dialog box 2 In the Quality panel drag the slide b...

Page 176: ...thes uneven or streaked colors 1 Open the Printer Properties dialog box 2 Click the Advanced button in the Main tab 3 In the Halftoning box under the Quality tab disable Auto if it is checked and enabled 4 Click Diffusion and click the OK button 1 When using Manual for printing click the Details button in the Print dialog box 2 In the Quality panel set Halftoning to Scatter Macintosh Windows ...

Page 177: ...age size setting in the printer driver part of each page may not print Open the printer driver dialog box and adjust the setting Setting the Page Size Changing the Page Setup Dialog Box Settings Set the same page size setting for the application program and the printer driver CHECK 2 ARE THE COMPUTER AND PRINTER SECURELY CONNECTED Check the connection of the printer cable at the computer and print...

Page 178: ...stem Confirm whether or not a WPS driver is installed in your system Change the WPS driver port setting to FILE or delete the WPS driver 1 Open the WPS Driver Properties window 2 In the Details tab select FILE in the Print to the following port setting 3 To delete the WPS driver select Programs and then Windows Printing System from the Windows Start menu and click Uninstall Windows ...

Page 179: ... printer and is not a PostScript printer Therefore if you use the application program that only supports PostScript the lines of characters and figures may print with unnatural notches Always use an application program that supports QuickDraw Some PostScript application programs have a setting that allows you to use ATM fonts or TrueType fonts When you specify the ATM fonts or TrueType fonts in an...

Page 180: ...er the magenta setting when the reds are too dark or raise the cyan setting when the blues are too light 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Move the slide bars of the individual colors to the left or right or click the arrows on each end of the slide bars If Color Adjustment is grayed out and cannot be used check Color Adj...

Page 181: ...ple adjusting the brightness toward Light makes the overall image brighter with stronger contrast in the light areas and lower contrast in the dark areas Brightness is also referred to as the gamma curve coefficient 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Specify the desired brightness setting in the Brightness box If Brightnes...

Page 182: ... specify whether intermediate tones are emphasized in the printout or primary colors are printed more brightly Auto Samples the data stream and selects the optimum Windows matching method for the print job Accurate or Emphasizes intermediate tones Best suited for natural Photo images skin tone sky blue foliage green etc Vivid or Graphic Emphasizes primary colors Reds blues yellows printed brightly...

Page 183: ...he Output Style box If Output Style is grayed out and cannot be used check Color Adjustment in the checkbox For Windows 98 confirm that Use ICM is not checked 1 When using Manual for printing click the Details button 2 Select the Color panel 3 Specify the Matching Method setting If Output Style is grayed out and cannot be used check Matching Method in the checkbox Note Note Macintosh Windows ...

Page 184: ... After It Is Plugged In Print Job Does Not Start Printing Halts Printing Starts But Nothing Prints Cartridge Holder Does Not Move to Center The Cartridge Holder Does Not Return to the Home Position Checking the Printer and Computer Connection Setting the BJC 2100 as the Default Printer ...

Page 185: ...omatically as soon as it is plugged into the power outlet Confirm that printer power plug is connected to the printer and plugged into a live power outlet CHECK 2 IS THE POWER OUTLET LIVE Connect another electrical device to the same power outlet If the other device operates normally the power outlet is functioning normally If you perform these checks and the problem is not solved unplug the print...

Page 186: ...rinter Does Not Operate After It Is Plugged In CHECK 2 ARE YOU PRINTING A VERY LARGE FILE A very large file may require some time to process before printing begins Photographs and illustrations can increase the size of a file For a very large file wait a few minutes for the print job to begin CHECK 3 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED Check the printer cable connections at the printer...

Page 187: ... is displayed in the Name entry box of the Print dialog box If another driver is selected click the down arrow and select Canon BJC 2100 from the pull down list If BJC 2100 does not appear in the list you must install the printer driver If you use only the BJC 2100 select the BJC 2100 as the default printer Select BJC 2100 from the Chooser in the Apple menu Setting the BJC 2100 as the Default Prin...

Page 188: ...set your printer port to LPT1 If you are using the USB Interface to connect your printer set your printer port to USBPRN USBPRNnn 1 Open the Printer Properties dialog box directly from the Start menu 2 Click the Details tab and select LPT1 or USBPRNnn in the Print to the following port box LPT1 Canon BJ LPT Printer Port Opening the Printer Properties Dialog Box Windows ...

Page 189: ...black ink on plain paper the print job may require more time CHECK 2 HAS THE PRINTER BEEN OPERATING FOR A LONG TIME The print head may occasionally overheat during a long print job If the print head overheats printing pauses at the end of a pass across the page to allow time for the print head to cool and then restarts after a brief interval Interrupt printing at a convenient point unplug the prin...

Page 190: ...be worn Print a Nozzle Check Pattern to check the status of the print head and clean the print head Printing a Nozzle Check Pattern Cleaning the Print Head If the problem is not solved replace the ink tank or the BJ cartridge Replacing Ink Tanks Replacing the BJ Cartridge If the Nozzle Check Pattern looks correct check that the printer is connected to the computer securely If the connection is loo...

Page 191: ...the BJ Cartridge Cartridge Holder Does Not Move to Center You want to switch the BJ cartridge replace an ink tank or replace the BJ cartridge but the cartridge holder does not move to the center when you open the front cover CHECK 1 IS THE PRINTER TURNED ON Confirm that the printer is plugged in CHECK 2 HAVE YOU BEEN PRINTING FOR AN EXTENDED PERIOD The print head overheats if you print continuousl...

Page 192: ...ou open the front cover CHECK IS THE BJ CARTRIDGE CORRECTLY INSTALLED The cartridge holder will not return to the home position if the BJ cartridge is not correctly installed Disconnect the power cord Then reconnect the power cord and reinstall the BJ cartridge If the reinstalled cartridge holder still does not return to the starting position install another BJ cartridge Replacing the BJ Cartridge...

Page 193: ... with the direct connection contact the manufacturer of the device The printer cable may be faulty or you may be using the wrong type of cable Replace the printer cable and try again Recommended printer cable specifications are as follows When using the parallel interface Material AWG28 or larger Type Twisted pair shielded cable Length Up to 2 0 m 6 5 ft Connectors Amphenol 30360 or equivalent Whe...

Page 194: ...r you may find it convenient to set the BJC 2100 as the default printer 1 On the Windows desktop click the Start button point to Settings and click Printers 2 When the Printer window opens click the BJC 2100 icon to highlight it 3 Select Set As Default from the File menu 1 Select Chooser from the Apple menu 2 Select BJC 2100 Windows Macintosh ...

Page 195: ...194 Troubleshooting Paper Jams or Does Not Feed Paper Does Not Feed from Auto Sheet Feeder Envelopes Do Not Feed Paper Skewing During Feeding Multiple Sheets Feed Together Paper Jam ...

Page 196: ...er or other media thicker than 28 lb 105 g m2 CHECK 2 IS THE SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using The media does not feed correctly if you exceed the prescribed number of sheets Notes on Handling Print Media CHECK 3 IS THE PAPER FOLDED OR CURLED To avoid misfeeds and paper jams do not load paper in the auto sheet feed...

Page 197: ...Make sure the paper rest is installed on the printer at all times CHECK 5 ARE YOU PRINTING TRANSPARENCIES OR BACK PRINT FILM If you are printing on transparencies or back print film insert a sheet of plain paper of the same size in the auto sheet feeder behind the transparencies or film ...

Page 198: ...down firmly around the edges of the stack to flatten the envelopes and expel air from inside the envelopes If the envelopes are still not perfectly flat hold the edges of the stack diagonally and bend them gently to straighten them Make sure that the flaps in the stack are straight and not overlapping If the envelopes still do not feed use a pen or similar object to flatten the edges of the envelo...

Page 199: ...LY If the paper guide on the auto sheet feeder is not set correctly the paper does not feed straight or may jam in the printer The paper guide must be snug against the side of the stack and not too tight CHECK 4 ARE THE ENVELOPES LOADED CORRECTLY To avoid misfeeds and jams always load the top edge of an envelope or stack of envelopes lengthwise with the flap side down Envelopes ...

Page 200: ...edia does not feed correctly if you exceed the prescribed number of sheets CHECK 2 IS THE PAPER FOLDED OR CURLED To avoid misfeeds and paper jams do not load paper in the auto sheet feeder that is folded curled or wrinkled Notes on Handling Print Media CHECK 3 IS THE PAPER GUIDE SET CORRECTLY If the paper guide on the auto sheet feeder is not set correctly the paper does not feed straight or may j...

Page 201: ... static cling and align the edges Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder CHECK 2 IS THE AUTO SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using The media does not feed correctly if you exceed the prescribed number of sheets CHECK 3 IS THE PAPER FOLDED OR CURLED To avoid misfeeds ...

Page 202: ...ve it 1 Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot whichever is easier If the paper tears or shreds unplug the printer then open the front cover and remove all the fragments of paper 2 Close the front cover load the paper and then print again ...

Page 203: ...bleshooting Paper Jams or Does Not Feed aper within the range of 17 to 28 lb 64 to 105 g m2 in the der Sizes eds and paper jams do not load wrinkled folded or curled uto sheet feeder on Handling Print Media AM ...

Page 204: ...203 Troubleshooting An Error Message Appears Error Writing to LPT1 or USBPRNnn Application Error General Protection Fault Other Error Messages Windows Windows ...

Page 205: ...ower button on the printer Printer Does Not Operate After It Is Plugged In CHECK 2 ARE THE PRINTER AND COMPUTER CONNECTED PROPERLY Check the connections of the printer cable at the computer and the printer CHECK 3 IS PRINT SPOOLING OPERATING CORRECTLY Cancel spooling and send the print job directly to the printer 1 Open the Printer Properties dialog box from the Start menu 2 Click the Details tab ...

Page 206: ...nu 2 Click the Device Manager tab 3 Select Ports COM LPT then double click Canon BJ LPT Printer Port LPT1 4 In the General tab check that Original Configuration Current is enabled An error will occur if this item is disabled Read the message under Device Status and verify that a problem is not indicated 5 Click the Resources tab and read the message in the list under Conflicting device list If a c...

Page 207: ...n select Properties 2 Double click Universal serial bus controller on the Device manager tab and then double click CANON BJC 2100 3 Note what is displayed on the General tab CHECK 5 IS THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver Uninstall the printer driver and install it again ...

Page 208: ...ails tab If LPT1 is displayed in the Print to the following port box the printer port is set to the parallel port If USBPRN nn nn numerals is displayed in the Print to the following port box the printer port is set to the USB port If the printer port setting does not match the printer s interface connection type shut down Windows and unplug the printer Then connect the printer using the correct in...

Page 209: ...d in your computer 1 Click Start point to Settings and click Printers 2 If a WPS driver is installed right click the icon and then select Properties from the pop up menu 3 Click the Details tab and check the Print to the following port setting If the selected port is the port also used by the BJC 2100 change the WPS driver port setting to FILE or delete the WPS driver ...

Page 210: ... APPLICATION PROGRAMS RUNNING IN THE BACKGROUND If you are running several application programs at the same time there may not be enough memory available for the print job Quit the other application programs and try again CHECK 3 DOES THE COMPUTER HAVE SUFFICIENT MEMORY Make sure that you have the required amount of memory installed for the application program you are using to print For details re...

Page 211: ...nneeded files Checking the Printing Environment CHECK 5 IS THERE A PROBLEM IN THE FILE YOU ARE TRYING TO PRINT If one of these errors occurs only when you try to print a particular file there may be a problem in the file or the application program Rebuild the file and try printing it again If there is not a problem with the new file the old file was probably faulty If the same error occurs with th...

Page 212: ...YED IN THE BJ STATUS MONITOR When an error occurs the BJ Status Monitor screen opens The Print Status tab displays a short description of the error and other information about the print job Click the Guide tab to display instructions on how to solve the problem For problems that require more than one step in correcting the problem click the Next button to see the next screen or click the Back butt...

Page 213: ...ment Quit any other application programs you are running in the background Checking the Printing Environment Uninstall the printer driver and reinstall it Restart Windows and try again Try printing again after the current job is finished Could not spool successfully due to insufficient disk space Could not spool successfully due to insufficient memory Printer driver could not be found Background p...

Page 214: ...e required amount of memory is allocated to the application program If there is not enough memory installed install more memory Refer to the User s Manual for your computer for information on installing additional memory Error number 203 displayed Installed printer driver not operating correctly Remove the installed BJ printer driver and then install the printer driver again Macintosh ...

Page 215: ...at the printer cable is securely fastened to the computer and the printer If the problem cannot be solved check the settings in Chooser 1 Select Chooser from the Apple menu 2 Click the BJC 2100 icon 3 Make sure that BJC 2100 is specified in the Connect to box If the problem still cannot be solved remove unneeded documents from Control Panels folder and try again ...

Page 216: ...215 Troubleshooting Other Problems Cannot Install the Printer Driver BJ Status Monitor Does Not Open Cannot Execute Background Printing Ink Runs Out Too Quickly ...

Page 217: ...ling the printer driver If you are re installing the printer driver remove any other Bubble Jet printer drivers that have been installed on the computer before re installing the printer driver If an error occurred during installation and you had to shut down the installation procedure you may not be able to install the printer driver because Windows is no longer stable Restart Windows and then rei...

Page 218: ...tion program again CHECK 3 DID YOU SPECIFY THE CORRECT CD ROM DRIVE FOR INSTALLATION If the driver installation program did not start automatically when you loaded the CD ROM double click the My Computer icon then double click the CD ROM icon on the Windows desktop For details about the installation procedure refer to the Quick Start Guide The drive name E for example varies according to how your ...

Page 219: ...CANON CREATIVE CD ROM The Canon Creative CD ROM may be damaged On the Windows desktop double click the My Computer icon then double click the CD ROM icon If Windows cannot read the CD ROM call the Canon Customer Care Center Before You Call for Help Getting Help From Canon ...

Page 220: ...be capable of sustaining bi directional data transfer If you are unsure as to whether your computer or printer cable supports bi directional communication contact your hardware manufacturer CHECK 2 IS THE BI DIRECTIONAL OPTION SELECTED IN THE PRINTER DRIVER Check the bi directional option 1 Open the Printer Properties dialog box from the Start menu 2 Click the Details tab and click the Spool Setti...

Page 221: ...space on the hard disk Delete unneeded files to create more space If you are unable to make more space available on your hard disk by deleting files turn background printing off Checking the Printing Environment CHECK 2 IS BACKGROUND PRINTING ENABLED IN THE PRINTER DRIVER 1 Open the Printer Properties dialog box then click the Page Layout tab 2 Check Background Printing in the Background checkbox ...

Page 222: ... front cover for more than a few seconds print head cleaning starts and ink is consumed Although this automatic mechanism is employed to ensure optimum print head performance to conserve ink you want to avoid opening the front cover unnecessarily Print head cleaning also starts automatically whenever you replace a BJ cartridge Note ...

Page 223: ...222 Troubleshooting Before You Call for Help Narrowing Down the Problem Checking the Printing Environment ...

Page 224: ...lp From Canon Hardware problem other than the printer If the printer is operating normally and the settings in the application program are also correct there may be a problem with a printer cable or in the computer system for example memory hard disk interface Contact your computer manufacturer Application program problem Problems that arise only when you use a particular application program are p...

Page 225: ...ndows version and memory capacity 1 Right click the My Computer icon and select Properties from the pop up menu 2 On the General tab note the system name version number and memory capacity Select About This Computer from the Apple menu Checking the amount of free space on the hard disk 1 On the Windows desktop double click the My Computer icon 2 Right click the icon of the hard disk and select Pro...

Page 226: ...sktop click the Start button point to Settings and click Printers 2 Right click the BJC 2100 icon and select Properties from the pop up menu 3 Click the Main tab and click the About button The printer driver version is displayed 1 Double click the Extensions Folder in the System Folder and then select the BJC 2100 icon 2 Select Get Info from the File menu 3 Select General Information 4 Check Versi...

Page 227: ...4 99 per call during holidays and days hours not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 Or for a charge of 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 To find out about all Canon products and accessories to download the latest drivers and to explore all your technical support options incuding e mail support visit th...

Page 228: ...227 Specifications Specifications Printing Specifications Printing Area ...

Page 229: ...izontal 360 vertical dpi Print speed printing with Canon standard pattern Black printing using BC 20 Black BJ Cartridge Fast 5 ppm Normal 4 ppm Color printing using BC 21e Color BJ Cartridge Fast 2 ppm 2 5 ppm Normal 1 5 ppm Measured at ISO 10561 Print direction Bi directional Print width max 8 0 in 203 2 mm ...

Page 230: ...onnector USB USB standard Series B receptacle USB interface Recommended printer cable parallel Material AWG28 or larger Type Twisted pair shielded cable Length Up to 6 5 ft 2 0 m Connectors Amphenol 30360 or equivalent Recommended printer cable USB Material AWG28 data wiring pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 16 4 ft 5 0 m Connectors USB standard Se...

Page 231: ...nsation Storage environment Temperature 32 to 95 F 0 to 35 C Humidity 5 to 90 RH no condensation Power supply USA Canada AC 120 V 60 Hz Power consumption Standby Approx 2 W Printing Approx 18 W Dimensions with paper rest and paper output tray and extension retracted 14 6 7 5 6 5 in W D H 370 191 164 mm W D H Weight Approx 5 3 lb 2 4 kg with paper rest and paper output tray and extension attached ...

Page 232: ...ty Plain Paper 20 lb 50 sheets max Artists Canvas 1 sheet Back Print Film 10 sheets max Banner Paper 1 sheet Glossy Photo Cards 1 sheet Glossy Photo Paper 1 sheet Greeting Cards 1 sheet High Gloss Film 1 sheet High Resolution Paper 40 sheets max Magnet Sheet 1 sheet Transparencies 20 sheets max T shirt Transfers 1 sheet Envelopes 5 pieces max ...

Page 233: ... 5 in 100 0 to 241 3 mm height 3 94 to 23 0 in 100 0 to 584 2 mm Weight 17 to 28 lb 64 to 105 g m2 Canon Speciality Papers Artists Sheet Back Print Film Banner Paper Brilliant White Paper Bubble Jet Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheet Transparencies T Shirt Transfers ...

Page 234: ...ge Nozzles 128 Ink colors Black only Capacity Approx 900 text pages at 5 coverage BC 21e Color BJ Cartridge Nozzles 24 per color 64 for black Ink tanks BCI 21 Color Cyan Yellow Magenta BCI 21 Black Black Capacity Approx 130 sheets per cartridge at 7 5 coverage BC 22e Photo BJ Cartridge Nozzles 24 per color 64 for black Ink colors Black Cyan Magenta Yellow Capacity Approx 65 sheets per cartridge at...

Page 235: ...in network operating environment When connecting printer and computer through USB interface use the system under the following operating environment Computer with Microsoft Windows 98 which is preinstalled by a computer manufacturer on purchase USB port operation also needs to be assured by the manufacturer Macintosh computers with USB and Mac OS 8 1 or later which is preinstalled by a computer ma...

Page 236: ...ting area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely affect the print quality or the paper feed precision Letter Legal A5 B5 A4 Glossy Photo Cards US Com 10 Envelope European DL Envelope Banner Paper ...

Page 237: ...ecifications Printing Area Letter Legal Media Type Printable Area width x height Letter 8 0 10 61 in Legal 8 0 13 61 in 1 0 in 0 93 in 0 25 in 0 25 in 0 28 in 0 12 in Recommended printing area Printable area ...

Page 238: ...ications Printing Area A5 B5 A4 Media Type Printable Area width x height A5 141 2 200 0 mm B5 175 2 247 0 mm A4 203 2 287 0 mm 25 4 mm 23 5 mm 3 4 mm 3 4 mm 7 0 mm 3 0 mm Recommended printing area Printable area ...

Page 239: ...tions Printing Area Glossy Photo Cards Media Type Printable Area width x height Glossy Photo Card 4 31 6 30 in 0 20 in 0 16 in 1 02 in 1 10 in Recommended printing area The printable area is identical to each other ...

Page 240: ...239 Specifications Printing Area US Com 10 Envelope Media Type Printable Area width x height US Com 10 9 0 3 81 in 1 0 in 0 93 in 0 25 in 1 25 in 0 28 in 0 12 in Recommended printing area Printable area ...

Page 241: ... Specifications Printing Area European DL Envelope Media Type Printable Area width x height European DL 203 2 100 0 mm 25 4 mm 23 5 mm 6 4 mm 10 4 mm 7 0 mm 3 0 mm Recommended printing area Printable area ...

Page 242: ...aper Media Type Printable Area width x height Banner Paper 8 24 65 88 Letter 203 2 1779 0 mm A4 0 13 in letter 3 4 mm A4 0 13 in letter 3 4 mm A4 0 12 in 3 0 mm 1 0 in 24 5 mm Max 6 sheets Min 2 sheets Recommended printing area Printable area ...

Page 243: ... IS 22 Color Image Scanner Cartridge If you have purchased the Optional IS 22 Color Image Scanner Cartridge for your BJC 2100 Series printer please visit Canon s web site to download the online User s Manual in Adobe Acrobat PDF format www ccsi canon com Getting Help From Canon ...

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