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Canon 9319A001AA, Service Manual

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8.  PRODUCT TECHNICAL INFORMATION 

8-1.  FAQ (Problems specific to the iP1500 and corrective actions)   

No. 

* 

Function

Phenomenon 

Possible Call / Claim 

Corrective action 

Cause 

1 

A 

Carriage error (LED blinks 
alternately in orange and green 2 
times). 
 

- LED blinks alternately in orange and 

green, 2 times (carriage error). 

Remove the packing material fixing the 
carriage. 

The user may not have removed the 
packing material at unpacking and 
installation. 
Although a caution sheet is packaged 
together with the printer, the user may not 
have noticed it. 
Note:  Even if the packing material 

remains, no parts are damaged. 

2 A 

Installation

Ink tank installation error 
(LED blinks in orange 4 times.) 

- LED blinks in orange 4 times (ink 

tank installation error). (As this 
occurs at printer installation, the user 
cannot recognize the error.) 

 

Open the access cover, and install the ink 
tanks properly. 

Since the user did not seat the ink tanks 
completely at unpacking, installation, or 
ink tank replacement, the ink tank 
contacts the main case. 

3 

B 

No paper feeding when a 
number of sheets are loaded. 
(PP-101) 

- Paper out error 
- Paper cannot be fed 
- Cannot  print 

1.  Perform roller cleaning from the printer 

driver. 

2.  Clean the paper feed roller with 

pre-moistened wipe or moistened 
cloth. 

The paper feed roller slips on the paper at 
paper feeding. 

4 B 

Multi-feeding 

- 

Multiple pages of paper are fed 
simultaneously. 

-Blank paper is ejected. 

1.  Fan the paper and set them in the 

ASF. 

2.  In case of PR-101, set the paper sheet 

by sheet in the ASF. 

In the high temperature and high humidity 
environment, the frictional force between 
the front and back sides of paper 
becomes high, and sheets stick to each 
other, contributing to multi-feeding. 

5 

B 

Envelope not feeding 

- Paper out error 
- Paper cannot be fed 
- Cannot  print 

1.  Perform roller cleaning from the printer 

driver.  

2.  Clean the paper feed roller with 

pre-moistened wipe or moistened 
cloth. 

3.  Reduce the number of envelopes 

loaded in the ASF. 

4.  Flatten the envelope (with a pen). 

The paper feed roller slips on the paper at 
paper feeding.   
Note:  Depending on the paper lots. This 

phenomenon may occur in DL 
envelope. 

6 

B 

Envelope jam at feeding 

- Paper jam error 
- Paper cannot be fed 
- Cannot  print 

1.  Perform roller cleaning from the printer 

driver.  

2.  Reduce the number of envelopes 

loaded in the ASF. 

When the paper is fed by the 
slightly-slippery paper feed roller, the flap 
is caught in the return position of the claw. 

7 C 

Paper 
feeding 

Paper jam 

- Paper jam error 
- Paper cannot be fed 
- Cannot  print 

1.  Remove the jammed paper from the 

paper pick-up side. 

As the LF roller slips on the paper, the 
paper is not fed, causing the jam error at 
paper ejecting. 

 

Summary of Contents for 9319A001AA

Page 1: ...ight 2004 Canon U S A This technical publication is the proprietary and confidential information of Canon U S A which shall be retained for reference purposes by Authorized Service Facilities of Canon U S A Its unauthorized use is prohibited ...

Page 2: ...ons None 1 3 Consumables Product name Product code Sales territory Remarks Canon Ink Tank BCI 24 Black 6881A001AA 6881A002AA 6881A003AA 6881A004AA JPN EUR USA CAN ASIA AUST Canon Ink Tank BCI 24 Color 6882A001AA 6882A002AA 6882A003AA 6882A004AA JPN EUR USA CAN ASIA AUST Canon Ink Tank BCI 24 Black Twin Pack 6881A008AA 6881A009AA 6881A010AA 6881A011AA JPN EUR USA CAN ASIA AUST Canon Ink Tank BCI 24...

Page 3: ...lution Paper 10 mm Approx 80 sheets or less Glossy Photo Paper A4 LTR 10 sheets or less 4x6 20 sheets or less Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Photo Paper Plus Semi gloss A4 LTR 5x7 10 sheets or less 4x6 20 sheets or less Photo Paper Plus Double Sided 1 sheet Transparency 30 sheets or less Envelope 10 sheets or less T shirt Transfer 1 sheet Photo Stickers 1 sheet Borderles...

Page 4: ... 2 000 pages A4 standard mode 1 500 character pattern Color 1 200 pages A4 7 5 duty per color pattern 120 pages A4 photo borderless printing 80 pages 4 x 6 photo borderless printing 600 pages Postcard photo borderless printing Note The above print volume breakdown is estimated using average user consumption patterns 2 3 Print Head Specifications Type 4 color integrated type ink tank separate type ...

Page 5: ...s QY6 0054 000 and perform re installation If not recovered with the print head installed power the printer off and on 8 times Waste ink absorber full or platen waste ink absorber full warning approx 95 of the maximum capacity Pressing the Resume Cancel button will exit the error and enable printing 3 2 Service Call Error LED Blinking in Orange and Green Alternately LED blinking Error Corrective A...

Page 6: ... remaining ink level detection is enabled and no Status Monitor display when disabled Note The Status Monitor display in the table below is for Windows Warning Display by Status Monitor Ink low warning 1 approx half level Ink low warning 2 low remaining ink Ink low warning 3 ink level unknown ...

Page 7: ...eset Destination setting 3 below Host computer and service tool are required Destination setting Refer to EEPROM reset Destination setting 3 below Host computer and service tool are required EEPROM information check Refer to Shipment inspection pattern 1 below Host computer and service tool are required 1 Shipment inspection pattern printing a Install the print head QY6 0054 000 and press the Powe...

Page 8: ... 8 21 5 EXTERNAL VIEW PARTS LIST 5 1 External Parts Power Supply Unit Logic Board Ass y 5 2 Print Unit ...

Page 9: ...2 1443 000 I 1 BLADE UNIT C 14 QC1 4975 000 I 1 ABSORBER 1 INK MAIN WASTE INK ABSORBER 1 15 QC1 4976 000 I 1 ABSORBER 2 INK MAIN WASTE INK ABSORBER 2 16 QM2 1847 000 I 1 ABSORBER PLATEN PLATEN WASTE INK ABSORBER S1 XA9 1493 000 G SCREW TP M3X8 FOR AC ADAPTER FOR UPPER CASE UNIT C S2 XB6 7300 605 G SCREW TP M3X6 MM FOR LOGIC BOARD ASS Y FOR LF MOTOR C S3 XB1 2300 405 G SCREW M3X4 FOR TIMING SLIT ST...

Page 10: ...rint the shipment inspection pattern and reset the EEPROM following the procedures in 4 SERVICE MODE 3 Press the Power button to turn off the printer The paper lifting plate is raised and the carriage moves to the print head replacement position Remove the print head DO NOT print after this point Open access cover and install print head Power ON Service Call Error Connect to computer Shipment insp...

Page 11: ...o Nozzle check pattern printing No Correct Correct Correct Correct See 4 SERVICE MODE for cleaning method See 4 SERVICE MODE for cleaning method See 4 SERVICE MODE for printing method Yes Yes Yes Yes No No Nozzle check pattern printing Print head deep cleaning Nozzle check pattern printing Print head deep cleaning Nozzle check pattern printing Nozzle check pattern printing ...

Page 12: ... or the platen using the iP1500 service tool s EEP ROM INFORMATION Dd or Ds values as the error itself does not indicate which waste ink absorber is full See APPENDIX 2 iP1500 SERVICE TOOL for details Then replace the applicable waste ink absorber Dd Main waste ink absorber amount 128 400 mg at 95 full 135 200 mg at full Ds Platen waste ink absorber amount 7 220 mg at 95 full 7 600 mg at full 2 Re...

Page 13: ...eak periods of production instead of soldering the connector may be used for the CR flexible cable on the print head side Special notes on servicing In replacing the logic board ass y remove the solder from the backside of the logic board s LF motor CR motor and LF encoder cable connections and re solder them to the replaced logic board ass y Regarding the CR flexible cable as servicing is to be c...

Page 14: ...ned wipe or moistened cloth The paper feed roller slips on the paper at paper feeding 4 B Multi feeding Multiple pages of paper are fed simultaneously Blank paper is ejected 1 Fan the paper and set them in the ASF 2 In case of PR 101 set the paper sheet by sheet in the ASF In the high temperature and high humidity environment the frictional force between the front and back sides of paper becomes h...

Page 15: ...erred to the backside of the following paper 10 C Horizontal lines or uneven print density at the trailing edge of paper Cannot print to the bottom edge of paper Lines or uneven print density appear in the trailing edge of paper Cannot print properly 1 Recommend printing in the print quality assurance area 2 Change the print quality from standard to high mode 3 Try other paper PP 101 When the pape...

Page 16: ...3 Quiet mode The printer has a quiet mode function Compared with the normal mode Acoustic noise level Slightly lower HQ normal Approx 43 4 dB Quiet Approx 42 8 dB Audible overtone level Sound quality changes and sound becomes quieter Print speed Slows BK printing in HQ HS mode using an acoustic noise measurement pattern Approx 1 3 times Possible problems with this function The operation sound does...

Page 17: ...ual remaining ink level does not match the indicated remaining ink level resulting in ink out Specific print pattern Continuous printing using any one of the CMY colors of ink continuous BK solid printing etc 5 Print head deep cleaning The printer has a print head deep cleaning refreshing function Print head deep cleaning refreshing This is a deep cleaning function in order to resolve print failur...

Page 18: ...magenta even and odd large nozzles D Print head alignment between cyan even and odd small nozzles E Print head alignment between magenta even and odd small nozzles F Print head alignment in bi directional black printing G Print head alignment of large nozzles in color bi directional printing H Print head alignment between black and photo black nozzles I Print head alignment of small nozzles in col...

Page 19: ...heck pattern Y nozzle check pattern Check item 4 Vertical lines IP1500 P V X XX D XXXXX X Page XXXX PL XXXX HR XXXX GP XXXX CA XXXX BL XXXX SettingTime XXXX XX XX XX XX YY YY YY YY USB YYYYYY EEPROM information print Number of sheets fed Page Total PL Plain paper PR PR 101 PP 101 MP 101 CA Postcard inkjet postcard glossy photo card BL Borderless printing counted separately from the count by paper ...

Page 20: ... the connected USB port number from USB PORT A How to print the shipment inspection pattern 1 Select TEST PATTERN 1 B and the shipment inspection pattern 1 will be printed Refer to APPENDIX 1 SHIPMENT INSPECTION PATTERN 1 How to set the destination 1 In SET DESTINATION C select the applicable model name iP1500J for Japan model iP1500E for non Japan models 2 Click DEVICE ID D and confirm the model ...

Page 21: ...N resets the main waste ink counter PLATEN resets the platen waste ink counter If both the main and platen waste ink absorbers are replaced reset both the main and platen waste ink counters How to confirm EEPROM information details Click EEP ROM INFORMATION H The EEP ROM INFORMATION dialog box will open to display EEPROM information details ...

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