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Additional Information
Trouble?
If you have a problem with your camcorder, refer to this section. Consult your dealer
or a Canon Service Center if the problem persists.
Power Source
The camcorder will not turn on or it turns
off by itself.
The cassette compartment cover will not
open or it stops halfway while you insert or
remove a tape.
The LCD/viewfinder switches on and off.
- The battery pack is exhausted. Replace
or charge the battery pack (
- Attach the battery pack correctly.
- Use the compact power adapter.
The charge indicator flashes rapidly.
-
(one flash at 0.5-second
intervals)
Charging has stopped because the
compact power adapter or the battery
pack is faulty. Consult a Canon Service
Center.
-
(two quick flashes at 1-
second intervals)
Battery pack at least 50% charged
(
16). This is not a malfunction.
Battery pack will not charge.
- Charge the battery pack in temperatures
between 0 °C and 40 °C (32 °F and
104 °F).
- Battery packs become hot with use and
may not charge. When the battery pack is
outside the charging temperature range,
the CHG (charge) indicator will flash
irregularly. Charging will start once the
battery pack temperature is below 40 °C
(104 °F).
- The battery pack is damaged. Use a
different battery pack.
- If you connect a faulty power adapter or
battery pack, the CHG (charge) indicator
flashes approx. twice per second and
charging stops.
- Check that the compact power adapter is
correctly connected to the camcorder.
Recording/Playback
Buttons will not work.
- Turn on the camcorder.
- Load a cassette (
Abnormal characters appear on the
screen. The camcorder does not operate
properly.
- Disconnect the power source and
reconnect it after a short time. If the
problem still persists, disconnect all
power sources (including the battery pack
and the backup battery). This will reset all
the camcorder’s settings.
flashes on the screen.
- Load a cassette (
flashes on the screen.
- Battery pack is exhausted. Replace or
charge the battery pack (
15).
flashes on the screen.
- Condensation is detected. Refer to
Condensation
(
56).
[REMOVE THE CASSETTE] appears on the
screen.
- Remove the cassette and reinsert it
(
21).
Video noise appears on screen.
- When using the camcorder in a room
where a plasma TV is located, keep a
distance between the camcorder and the
plasma TV.
Video noise appears on the TV screen.
- When using the camcorder in a room
where a TV is located, keep a distance
between the compact power adapter and
the power or antenna cables of the TV.
The tape stops during record pause or
playback pause.
- To protect the tape and video heads, the
camcorder will enter the stop mode (
) if
left in playback pause (
) or record
Troubleshooting
