8-4
Chapter 8 Troubleshooting
Cannot connect to the network
(device name conflict problem)
Cause
The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.
Cannot delete a folder
Cause
Data has been saved to the folder.
Solution
Contact the administrator of the shared folder.
Cannot delete a folder
Cause
Permission to change the shared folder has not been granted for the user
name and password that were entered.
Solution
Contact the administrator of the shared folder.
Cannot scan from the Home
screen (certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cannot log in
Cause
Uppercase and lowercase letters were not entered correctly.
Solution
Enter the uppercase and lowercase letters for the user name and
password correctly.
