LPDJH5811(5
#8832933#
Service Guide
LPDJH5811(5
#8832933#
Service Guide
REV. 1
August 1999 Page 34
VIII. Service Authorization Requirements
In order to become authorized and maintain your authorization to service
the imageRUNNER 550/600, each dealer location must employ a
sufficient number of technicians appropriate for the number of machines
serviced by the location. The minimum number of technicians is one.
Failure to maintain an adequate number of technicians can cause
cancellation of the location’s authorized status. As a result of being
authorized, the location is ultimately responsible for the service provided
for units that are placed by dealer personnel working out of that authorized
location.
Canon strongly recommends that each dealership location have at least
one System Engineer
20
(SE) to aid the technicians in the field to properly
support a customer’s imageRUNNER 550/600 System with computers
and computer networks.
For a Canon copier dealership, a System Engineer working with Canon
connectivity products would have the following basic job functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas
(listed in order of importance):
•
The major computer platforms (IBM
compatible and Macintosh
)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating systems (DOS , Windows 95/98, and System 7/8)
•
Network Operating System:
−
Novell
(latest version)
−
Windows NT (latest version)
•
Protocols:
−
IPX / SPX
−
TCP / IP
•
Printing
•
Scanning
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A System Engineer (SE) is a “professional title often used by hardware vendors for individuals who perform systems related tasks,
such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.”
