Candy CM10LV, User Manual

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User Manual
WATER HEATER
Please read this manual carefully before using water heater.
8.
9.
a.
b.
e.
f.
15.
16.
warranty.
HAIER APPLIANCES (INDIA) PVT. LTD . (here –in-after referred to as “the company” )hereby offers
the following warranty to the domestic purchaser commencing from the date of purchase.
The company, at its own sole discretion, will free of charge repair or replace any defective part
or parts which prove to be defective in workmanship and/or materials and not due to abnormal
or improper usage by the customer/consumer
1.The warranty term will commence and shall automatically terminate on completion of warranty period from
the date of invoice.
2. The company is not liable for any delay in servicing due to reasons beyond the control of the company or
any of its Candy service centers.
3. Parts replaced or repaired under this warranty are warranted throughout the remaining period of the original
4. It is entirely left to the company's discretion to repair/replace parts at the site of installation or at the
Candy service center of the company.
6. This warranty shall not, in any case, extend towards payment of any monetary consideration whatsoever or
return of the product.
7. The company may repair/replace parts free of cost during the warranty period. This warranty does not cover
any Excise Duty, central or sales tax, octroi and other local taxes or levies on the components/parts.
The parts shall be replaced by functional/ operating/ equivalent material only and not necessarily with
taken back by the company.
The company reserves the right to retain any part or component replaced at its sole discretion during the
warranty period.
10. In no event the company or its authorized service center shall be liable for any consequential damages
or resulting liability, damage or loss arising directly or indirectly out of any defect in the product.
11. This warranty is not valid in case of the following events:
If the product has been installed/serviced/repaired/opened or tampered by any unauthorized
personnel/technician.
If defects arise/caused by accidents, alteration, misuse, neglect, substitution of original components
and / or any other act of God/natural calamities.
c. The product is shifted outside India.
d. The warranty card & Invoice is not completed at the time of Purchase
The complete warranty card is not presented to authorized service person at the time of service of the product.
The product is not operated according to Instruction given in user manual. Defect or cause by improper
reckless use which shall be determined by the authorized service person.
g. Any repair work is carried out by the person other than authorized service personal.
h. Defects caused by due to causes beyond control like lightening or abnormal voltage, acts of God & while
in transit to service center from purchase residence.
i. Warranty is not valid in case the serial no. is deleted , defected or alter or not mentioned on warranty card.
j. If customer name, address, serial no. ,DOP , Model & dealer seal & signature not available clearaly.
12. Any change of location or change in the ownership during the warranty period must be intimated in writing
to the company.
13. The company's employees or its authorized representatives have no authority to vary the terms of this warranty.
14. This warranty is effected in New Delhi and claims, if any, shall be made only before the courts having
jurisdiction in New Delhi and no claims shall be made against the company outside New Delhi not
withstanding that the appliances may have been sold or delivered elsewhere.
This offer entitles customer to enjoy free of cost an extended warranty during the warranty period on
select models as above mentioned.
Labour, Gas charging and Transportation charges to be paid by customer accordingly during the extended
warranty period of 108 months.
17. After the expiry of this warranty and/ or extended warranty period, the customer has to bear service
charges and taxes as applicable.
Note: - All consumer electronic products as listed in Schedule II of the E-waste Handling & Management Rules,
2011 should be disposed of according to the procedure laid under the said Rules.
Address: Customer Name:
Serial No ： Date of Purchase: Model No ：
Dealer Seal/Haier Seal & Signature ：
Address: Customer Name:
Serial No ：
Date of Purchase:
Model No ：
Dealer Seal/Candy Seal & Signature ：
TERMS AND CONDITIONS OF WARRANTY:
MODEL SERIES
WARRANTY PERIOD PARTS NOT COVERED
Period on Inner Tank Only
Comprehensive Period on
Product Components
36 months 84 months
36 months
84 months
Pipe, Outer Body,
Plastic Parts
CM15LV
CM25LV
CANDY WATER HEATER WARRANTY CARD
Water
temperature
knob
Heating
indicator light
OPERATION
• Temperature adjustment knob: Slowly turn the knob
clockwise to raise the temperature setting. The knob
will not continue to turn once it reaches maximum temperature setting.
Turn it anticlockwise gradually to reduce the temperature setting.
Once the minimum temperature setting is reached, the water heater's
power will be cut off if you continue to turn the water temperature knob.
• If the heating indicator light is light, it means that the water heater is
heating.
• If the heating indicator light is off, it means that heating is complete
and that the water heating is on standby or cut off.
1. Adjust the water temperature knob at the bottom of
the water heater to set the temperature.
2. Water heating will be on standby automatically when the
water temperature reaches the set temperature. Once it lowers to certain
temperature, power will be automatically connected.
3. Observe the water drainage of the safety valve's pressure-relief hole.
When the water pressure is ≥ 0.80 ±0.05MPa and the pressure-relief hole on the
safety valve releases excess pressure by discharging water droplets.
After completion of installation, make sure to turn on the water inlet valve and
mixing valve since there is no water in the Inner Tank. Turn the mixing valve to the
maximum for hot water outlet.
Inspect all connections to ensure that there is no water leakage before
connecting to power.
INSTALLATION INSTRUCTION
P
05
INSTALLATION PRECAUTIONS
When installing the water heater, certain space should be reserved (not less than
250mm from the top and bottom and not less than 700mm from the front and the
sides), for ease of subsequent maintenance and repair. If the water heater was to
be built into clip boards, the bottom section of the clip board should be movable
for ease of removal of plastic cover during maintenance.
Make sure the pressure on the water inlet is not less than 0.05MPa, and not more
than 0.80 ±0.05MPa.
The water heater should be installed indoors in a place where the ambient
temperature is above 0 ℃ .The pipes should be closely laid out. The hot water outlet
should not be too far away from the point of usage. If the distance exceeds 8 meters,
the hot water pipe should have insulation protection, in order to prevent heat loss.
The wall on which the water heater should be strong such as it is able to withstand
weight-bearing wall or made of hollow bricks,adequate protective measures such as
addition of support and high-strength wall screw with back panel should be adopted.
The water heater should be installed in places such as it is easy to use and maintain &
the lower levels during a leakage of the water tank or water pipe. It should not be installed
over toilet bowls, bathtub, wash basin or door frame in order that users do not feel
oppressed or insecure.
Power socket for the water heater should be installed in dry places which do not easily
come into contact with water, in order not to affect the heater’s normal operation
(it would be best equipped with protective cover).
Do not reverse the installation for the water inlet and outlet.The safety valve should be
installed in the designated position and should not be moved without permission. The
satety valve’s pressure-relief hole should be connected to the atmosphere and free
from blockage at all times.
Use pen multimeter to check whether the live line and neutral line are reverse.Turn on
is no water leakage.The power supply should also conform with requirements.
Safety reminder: In order to prevent accidents, please use our company's accessories
during installation. Do not replace them on your own or use substitutes. Please make
sure to contact our Candy Service Center/Person if the pipes or accessories are
damaged & replace them with the accessories supplied by our company . Our company
shall not be liable for any direct or indirect losses caused as a result of accidents for failure
to comply with the aforesaid.
should comply with the national standards and regulations on the prohibition of
prevention tools to draw water to water source pipelines by way of inverse siphon, as
well as local building codes.
with floor drain, in order that it will not cause damage to near by facilities or those in
• Regularly engage Candy Service Personnel to carry out safety inspection and
promptly clear the water heating pipes of the scale. Check also the consumption
CLEANING
CHECK
NOT IN USE FOR AN EXTENDED PERIOD OF TIME
• When the water heater is in use, the safety valve should be checked once
every month. To check it, lift the safety valves small plastic handle in upward
out, the safety valve is working normally. please contact the Candy service
please replace it with a New Candy Standard Spare parts.
of the anode rod; change it if consumption becomes excessive.
• Turn off the water inlet pipe valve.
• Screw the water drainage pipe to the safety valve's pressure-relief hole; turn
on the safety valve handle.
• Turn the hot water valve to the maximum (at the same time unscrew the
sprinkler head soft pipe from the water outlet valve; take care not be scalded
by hot water), drain the inner container of water.
Warning!
Improper methods may cause serious injury or damage to property.
External cleaning
• Power must be switched off before cleaning the water heater.
• Take a wet cloth and dab it with small quantity of neutral detergent. Lightly
wipe the water heater. Do not use petrol or other solvents. Finally use a dry
cloth to wipe, make sure to dry the water heater thoroughly. Make sure not
to use detergents containing abrasive agents (e.g. toothpaste),acidic
substances, chemical solvents (e.g. alcohol) or polish to clean the water heater.
Internal cleaning
I
and inner container should be cleaned once every two years. Take care
not to damage the exterior of the heating pipe or the protective layer on
the surface of the inner container. Depending on the local water quality
and the usage habit, the Anode rod might need to be regularly changed.
If maintenance is required, please contact Candy Service Person.
If the water heater is not used for an extended period of time, please carry
out the following steps:
When the water heater needs to be used again, our recommendation is to open hot
water valve before switching on the power in order to prevent accidents.Allow any gas
that may be trapped in the pipe to be discharged. Do not smoke or allow other exposed
the parts of the water heater and ensure that they are in a perfect condition. Make sure
INSTRUCTION MANUAL
P
06
•
order to prevent damage to the water heater.
• Adjust the water temperature to the suitable level before use in order
to prevent scalding.
• Insofar as there is adequate hot water,set a lower temperature to reduce
heat loss,high temperature corrosion and scaling. This will extend the
• In order to avoid a hazard due to inadvertent resetting of the thermal
cut-out, this appliance must not be supplied through an external switching
device, such as a timer, or connected to a circuit that is regularly switched
on and off by the utility.
Things to note during use
fire to be near the opened valves. At the same time make sure to carefully examine all
TROUBLESHOOTING & INSTALLATION TEMPLATE
P
07
TROUBLESHOOTING
INSTALLATION TEMPLATE
Fig. 2. Please use this template to drill 2 holes ( Dia. 12 mm, Deep 65 mm).
152 mm
•
For actual installation position dimensions please refer the Fig. 2.
Symptom Things to Check Solutions
No water
1 Whether the water supply has
stopped or whether the water
pressure is too low
Check
2 Whether the water-usage
point is blocked or whether
the hot water valve is opened
Check and clear
Only cold water
but the heating
indicator light
is glow
1 Whether hot water outlet is
opened
Check and open
2 Whether the water temperature
is adjusted
Increase the temperature to the required value. Once the
water is heated to the pre-set Temperature
control flow
3 Heating time is too short and
set temperature is not achieved
Continue heating
4 Whether heating pipe is
damaged
Only cold water
and the heating
indicator light
is not glow 1 Whether power is properly
connected
Check power socket
2 Whether thermostat is out
of control
Confirm this is not due to the reason 1, then contact
Service Person
Heating
indicator light
is on all the time
1 Water has not reached the
set temperature
Continue heating
2 Whether thermostat is out
of control
Confirm this is not due to the reason 1,then contact
Water volume is
sometimes large or
small, or water is
sometimes hot or
cold
Whether water pressure is stable
Set lower mixing valve or ensure water
pressure is stable before use
Small hot water
outlet volume
1 Whether the present
temperature setting too low
Calibrate using the method stipulated in the Instruction
Manual
2 Whether water pressure is
excessive
Set lower mixing valve
volume of cold & hot water using the moderate mixing valve.
Conrm this is not due to the reasons 1, 2, 3, service
person
Water Heating
takes longer time
than specied in
Instruction
manual
Get the Heating element de-scaled from
authorised service person ( as per annexure )
1. Scaling on the Heating
Element cause slower water
heating
2. Inlet water temperature less
than 25+-2 °C
Measure the temperature of water using thermometer.
Adjust the ow rate at 2 Ltrs/min (may vary if the
water inlet temp is too cold)
Low voltage at certain places
Check the voltage at customer's place
Equipment creates
abnormal Noise High voltage uctuations,
Hard water This is a normal phenomena, and can be reduced
by replacing the anode.
Equipment creates
hissing Noise
Due to scaling on Heating
element
Descale the Heating Element
Unit not working
Power point may not be working Need the electricity line at customer's place to be checked
Check for any short circuit of
harness/Power cord inside
Cut out operated due to dry
heating
Reset Cut out and change heating element
Heating Element might not be
functioning (may be due to Dry
heat or short/Crack/burst/
heavy scaling)
Replace Heating element
Leakage of the
unit
Rusting of the tank
Not enough torque to the bolts
on Heating element ange
Leaking from Heating element
ange
Replace or repair based on the observation
Check from where the leakage is (tank, collar, gasket,
HE), Replace or repair based on the observation
Replace Heating element
Water dripping from
Safety valve
High inlet water pressure
This is normal, and is an indication that the safety valve is
functioning. To avoid this, install a Pressure Reducing Valve
(PRV) at a distance of less than 12 feet from the inlet
connection), to reduce inlet water pressure to maximum
2.5 bar.
No Hot water out
Heating element not working
Replace Heating element
Thermostat low setting (check if
someone tampered the setting in
Instant water heater)
Increase thermostat setting by rotating knob to
clockwise direction
Cut out trip Reset Cut out and if cutout cannot reset then replace it.
Inlet valve closed Open the inlet valve.
User gets mild shock
when using WH Improper earthing at customer's
place Check for proper earthing & if not then suggest customer
to do it properly
Outlet water
blockage
Heavy scaling on Outlet pipe
opening end,Melting of inner outlet
pipe due to dry heating
Descaling of the product from authorised service personal
Dry heating of element / replace Pipe.
Water Heater unit
burn
Short circuit of harness / Power
Cord Do not tamper standard connections set by Factory
replace Harness and / or Power Cord
Dry heating of heating element Do not switch ON the product without water in the tank.
Use of Low ampere plug
Use 16A socket and plug for electrical connection.
Smell comes out of
water
If Water heater unit is not used in
15+ days, water inside smells for
some time
Flush out 2 times capacity of water heater.
Replace Power Cord.
Service Person
put
36 months 84 months CM10LV
CM25LV
CM15LV
CM10LV
four times the weight of the water heater when filled with water. If the wall was not
direction. (take care not to hurt your hand). If there is water flowing
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