V A N C O U V E R
V A N C O U V E R
(14)
(15)
TROUBLESHOOTING GUIDE
PROBLEM
CLOUDY WATER
COLOURED WATER
FOAMING
SCALE DEPOSITS
ODOUR
EYE/SKIN IRRITATION
NO CHLORINE/
BROMINE READING
POSSIBLE CAUSE
A) organic contaminants build-up
B) suspended particles
C) pH high
D) total alkalinity too high
E) poor filtration
F) high dissolved solids
Debris in water
High concentration of oils and organic
contaminants being agitated by jet
High calcium level, high pH, high alkalinity
High level of organic contaminants combined chlorine.
Chlorine level too high
A) pH too low
B) combined chlorine due to high concentration
of organic contaminants
A) high concentration of organic contaminants
using up sanitizers
B) test trips may be ineffective
SOLUTION
A) shock treatment with Granular Chlorine
B) add Granular Chlorine, use SPA-BALL
C) add pH DOWN until pH level reads 7.2–7.6
D) add pH DOWN, adjust total alkalinity to 80–150 p.p.m.
E) dirty filter, replace filter
F) empty spa and refill
Use Chlorine Granules.
Squirt FOAM-FREE on foam. Use the SPA-BALL
Drain partially, add Granular Chlorine, correct pH level to
7.2–7.6 and alkalinity to 80–150 p.p.m.
Shock with Granular Chlorine
A) add pH up until level is 7.2–7.6
B) shock with Granular Chlorine, add disinfectant
A) add Granular Chlorine
B) replace at least once a year, keep cool and out
of sunlight
Chemical Video Guides on Canadian Spa Company channel
pH LOW
pH HIGH
pH NORMAL
7.2 -7.6
• Reduced efficacy of disinfection
• Corrosion of metals
• Skin & eye irritation
• Unpleasant odour
• Reduced efficacy of disinfection
• Skin & eye irritation
• Forms limescale deposits
• Staining of the filter
pH SCALE
Low PH and low-quality
chlorine causes the heater
element to calcify
Canadian Spa Company Spa Ball
KA-10003
Helps to keep your spa
clean and
achieve
crystal
clear
water!
2 Pump
Control System (TP500)
Initial Start-up
When your spa is first activated the display will do a count sequence of M100, L232, V52, 1-3 afterwards a message will display
‘RUN PUMPS PURGE AIR’ on Priming Mode - now press the JET Button to make sure the pump is running and water flowing from
the jets. If there is no movement of water please visit our Service Portal:
support.canadianspacompany.com
submit a ticket in
our system and our global team will effectively solve your issue quickly and efficiently 24/7.
Priming Mode will run for approximately 5 minutes (Press TEMP-UP to skip Priming Mode) then the spa will begin to run Jets on
low speed and after a few minutes the heater will start when in ‘R’ (Ready Mode).
Display Symbols
TEMP DOWN
Decrease
Temperature
TEMP UP
Increase
Temperature
JETS
Activates jets
LIGHTS
On/Off/
Light modes
MENU
Press for Menu
options
A
- Heat
B
- Ready Mode
C
- Rest Mode
D
- bba
TM
2 On
E
- WiFi (Cloud Connection)
F -
Light
G -
Clean-up Cycle
H -
Jets 1
I -
Jets 2
J -
Blower
K -
Auxiliary (Jets 3 or Microsilk)
L -
Temperature Range (High/Low)
M -
Set (Programming)
N -
Filter Cycle (1 or 2 or Both)
O -
AM or PM (Time)
JETS
Activates jets
