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Canadian Spa Toronto SE SPA KH-10047, Owner'S Manual

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Canadian Spa Toronto SE SPA KH-10047 Owner'S Manual Download Page 16

T O R O N T O   S E

ISSUE 

 

   POSSIBLE 

CAUSE 

 

  SOLUTION

•  No power

 

 

 

Breaker or RCD off   

 

Check that RCD breaker is turned ON

   

 

 

 

Loose wire connection  

 

Check wire connections

•  RCD trips

 

 

 

Mis-wired   

 

 

Check wiring per diagram, especially neutral wire

   

 

 

 

Component failure   

 

Perform elimination test to determine failed component. See

 

 

       elimination 

test 

section

•  Heater not operating or spa no

t 

Improper voltage to heater 

 

At power up, verify voltage to heater by observing the last 

 heating

  

 

 

 

 

 

 

numbers displayed on Topside Console:’12’ for 110-120 volt  

 

   

 

 

 

 

 

 

 

spas or ‘24’ for 230-240 volt spas

   

 

 

 

Set on ECON or SLP mode 

 

Reset to STD

   

 

 

 

Temperature set to low 

 

Set temperature above current water temperature

   

 

 

 

Water level too low    

 

Add water until water level is 1 inch (25mm) above Water Line

   

 

 

 

Blown fuse  

 

 

Check 30amp bus fuse on control board

 

 

   Component 

failure 

 

  Contact 

dealer

•  Pump not operating or turns off

 

Air lock   

 

 

See Air lock procedure

  after a short time

  

 

Improper voltage to pump 

 

Contact dealer or qualified electrician

   

 

 

 

Time out   

 

 

As a safety precaution, the Spa Controller only allows Pump

 

 

       operation 

for 

15 

minutes 

continuously

   

 

 

 

Component failure    

 

Contact dealer or qualified electrician

   

 

 

 

Thermal overload 

 

 

During extreme high ambient temperatures the pump motor may

   

 

 

 

 

 

 

 

reach the motor thermal overload limit. Wait until motor cools    

 

 

       and 

retry. 

If 

problem 

persists 

contact 

dealer

•  Pump surging 

   

 

Low water level  

 

 

Add water until water level is 1 inch (25mm) above water line

•  Light will not turn on

  

 

Burned out bulb  

 

 

Change bulb

 

 

   

Light bulb may have fallen out   

Unscrew back housing and reinsert bulb

•  Ozone Generation Unit will not

 

Blown fuse  

 

 

Check Ozone fuse

 operate 

 

 

Burned out UV bulb   

 

Replace unit

 

 

   Component 

failure 

 

  Contact 

dealer

• 

No water Flow from Jets

   

Air lock    

 

 

See air lock procedure

   

 

 

 

Adjustable jets turned off  

 

Turn jets on

   

 

 

 

Faulty pump or motor  

 

Contact dealer

   

 

 

 

Slice valve closed    

 

Open slice valve

   

 

 

 

Clogged filter  

 

 

Clean or change filter

•

  Jet popped Out

   

 

Jet face not seated   

 

Insert jet and turn clockwise until jet snaps into place you will    

 

 

       feel 

the 

jet 

seat

 

 

   Broken 

jet 

   Contact 

dealer

•  No air flow from jet

 

 

Adjustable jets turned off  

 

Turn jets on

   

 

 

 

Air control valve not open  

 

Open air control valve

 

 

   Broken 

jet 

   Contact 

dealer

   

 

 

 

Jet not seated properly 

 

Insert jet and turn clockwise until jet snaps into place as it seats

•  Noisy Pump or Motor 

 

Air lock    

 

 

See air lock procedure

   

 

 

 

Low water level  

 

 

Add water until water level is 1 inch (25mm) above water line

   

 

 

 

Clogged filter  

 

 

Clean or replace filter

   

 

 

 

Damaged or warn motor bearings  

Contact dealer

•  Spa Overheating

   

 

High ambient temperature 

 

During extreme high ambient temperatures the spa may over    

   

 

 

 

 

 

 

 

heat due to internal friction with in the plumbing. Reduce set  

 

 

 

       temperature 

or 

remove 

spa 

cover 

to 

cool.

   

 

 

 

Filtration duration    

 

Reduce filtration cycle duration to minimum setting

•  Spa will not turn off

 

 

Spa is trying to heat   

 

Check set temperature or heat indicator light on topside console   

 

 

       is 

ON

   

 

 

 

Spa is on high filter cycle  

 

Check filter cycle and reduce to 2 or 4 

 

 

 

   

 

 

 

Spa is in standard mode  

 

See spa modes section

•  Abnormal water

   

 

Excessive evaporation 

 

Check and adjust spa cover if needed

   

 

 

 

Excessive splashing    

 

Monitor water level after each use

•  Water not clean

   

 

Dirty or clogged filter   

 

Clean or replace filter

   

 

 

 

Poor water chemistry  

 

See common water problems section

   

 

 

 

Insufficient filtration Cycle duration 

Based on usage ,adjust filtration cycle duration

   

 

 

 

High solids content    

 

See common water problem section

Trouble shooting

(16)

Summary of Contents for Toronto SE SPA KH-10047

Page 1: ...T O R O N T O S E Toronto SE Spa Owners Manual 213x 213 x 82cm 84 x 84 x 33 KH 10047 For Service Support please contact us anytime support canadianspacompany com canadianspacompany com ...

Page 2: ...product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury Refer all servicing to qualified service personnel 12 CAUTION Risk of Electrical Shock When the power supply connections or power supply cord s are damaged if water is entering the audio video compartment or any electrical equipment compartment area if the protective shields or barriers...

Page 3: ...tion Cancellation Policy We require a 48 hour cancellation notice in writing or email prior to your scheduled delivery If we are notified later then a reasonable cancellation charge will be applied Service and Warranty Procedures Please read through your warranty carefully as some items are deemed user serviceable and considered general maintenance items by the manufacturer If you encounter any pr...

Page 4: ...conjunction with the air control system to create an aromatic experience 8 AUDIO VOLUME CONTROL Allows control of MP3 functions from within the hot tub 9 TOPSIDE CONSOLE Button pad and temperature display panel located on the top of the spa into which various commands control sequences and options for operating the spa can be input User can set temperature filtration cycle and heating mode through...

Page 5: ...s ozone to aid in maintaining water quality Ozone helps eliminate organic material such as body oils dead skin cells and hair DRAIN VALVE Valve located on the outside of spa cabinet used to drain water from the spa A garden hose can be attached to the drain valve EQUIPMENT BAY Located under the spa shell covered by access panels that houses the spa controller and equipment SLICE VALVE Two position...

Page 6: ...eck with your local council Installation and Ground surface requirements Ground preparation is not included in the sale of any spa or gazebo The location where you are planning to put your spa and or gazebo must be completely prepared The site must be smooth flat and level to ensure complete contact with the bottom of your spa Hot Tubs and Swim Spas are extremely heavy therefore a solid support is...

Page 7: ...using the hosepipe which conveniently fits onto the drain valve situated at the base of your spa Ideally you should empty the water to a nearby drain You may wish to purchase a suitable submersible pump to speed up this process Decking around your spa Ensure that you are aware of the above measurements Always consider during your planning that any decking boards and supporting beams that you insta...

Page 8: ...y into filter housing Push hose pipe into filter housing until it stops Fill up to middle of the skimmer Secure hose placement and turn on water Filling the spa through the filter housing prevents an air lock from occurring in the spa pumps which is an air pocket preventing the flow of water through the pump Permanent damage caused by running the pump with an air lock or without water is not cover...

Page 9: ...minutes per 1 000 litres 6 Check for leaks Although spas are fully checked at the factory shipping delivery might cause a leak Remember to pay particular attention to barrel unions adjoining the heater Contact your Canadian Spa dealer directly if there is a problem If your new spa pump does not prime flow on the initial start up you may be experiencing an air lock This normal occurrence can be eas...

Page 10: ...ever you have insufficient Amps you will need to use other connection see below 2 Single Phase connection B is used in circumstances where the power supply is limited and where you need more Amps 3 Phase C is used in certain areas of Europe where 3 Phase power is available and the installation warrants it NOTE Canadian Spa Company requires that the electrical installation of your hot tub is carrie...

Page 11: ... Heater is on another service Everything else is on the remaining service For 3 phase connection 1 Completely remove jumper on J51 and J88 2 Completely remove jumper on J52 and J62 3 Make a connection between jumper J60 andJ45 4 Make a connection between jumper J41 and J79 5 Put DIP switches A2 and A3 on ON and DIP switch A5 on OFF C 3 Phase connection Where available and needed Power connections ...

Page 12: ...relaxation benefits Proper care and maintenance outlined in this section is necessary to ensure the longevity of the spa Damage caused by not following care and maintenance guidelines in this section is not covered by the manufacturer s warranty BOTTOM MOUNT HOT TUB COVER LIFTER Fully compatible with Canadian Spas this Cover Lifter is the ideal choice to complement your hot tub or spa making cover...

Page 13: ...evels using pH Up or decrease with pH Down The granules are dosed directly into the spa water pH Up KA 10051 pH Down KA 10050 FREE Water Test App Chemical Guide Starter Chemical Kit KA 10122 Deluxe Chemical Kit KA 10089 Foam Free If your spa water has a tendency to foam then we recommend you add Foam Free The product is added directly to the spa water If the water continues to foam even after the ...

Page 14: ...rganic contaminants being agitated by jet High calcium level high pH high alkalinity High level of organic contaminants combined chlorine Chlorine level too high A pH too low B combined chlorine due to high concentration of organic contaminants A high concentration of organic contaminants using up sanitizers B test trips may be ineffective SOLUTION A shock treatment with Granular Chlorine B add Gr...

Page 15: ...e the temperature in the opposite direction e g DOWN The temperature can be set between 16 C and 40 C 60 F and 104 F Press and Hold If a Temperature button is pressed and held when the temperature is flashing the temperature will continue to change until the button is released If only one temperature button is available and the limit of the Temperature Range is reached when the button is being hel...

Page 16: ...e operate Burned out UV bulb Replace unit Component failure Contact dealer No water Flow from Jets Air lock See air lock procedure Adjustable jets turned off Turn jets on Faulty pump or motor Contact dealer Slice valve closed Open slice valve Clogged filter Clean or change filter Jet popped Out Jet face not seated Insert jet and turn clockwise until jet snaps into place you will feel the jet seat ...

Page 17: ...ery 30 minutes to detect the spa temperature polling and then to heat to the set temperature if needed When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started Press Jet 2 and same as above JETS 1 JETS 2 LIGHTS Press light button to turn on and off the lights Each consecutive press will alternate through different lighting modes and co...

Page 18: ... control panel will be disabled until power is re established Based on the spa controller configuration will return to the Factory Default Settings After the Pump has been running for 2 minutes the current water temperature will be displayed DO NOT ENTER THE WATER Remove Spa Cover and allow water to cool Once the Heater has cooled press any button to reset If spa does not reset shut off power to t...

Page 19: ...gain will initiate a new pump priming session Sometimes momentarily turning the pump off and on will help it to prime Do not do this more than 5 times If the pump s will not prime shut off the power to the spa and call for service EXITING PRIMING MODE You can manually exit Priming Mode by pressing a Temp button Up or Down Note that if you do not manually exit the priming mode as described above th...

Page 20: ...minutes after the pump is turned off or times out The pump and the ozone generator will run for 30 minutes or more depending on the system This cycle is used to clean the water within the spa after it has been used WATER IS TOO HOT OHS One of the water temp sensors has detected spa water temp 110 F 43 3 C and spa functions are disabled System will auto reset when the spa water temp is below 108 F ...

Page 21: ... during programmed filter cycles Since polling does not occur the temperature display may not show a current temperature until the heater pump has been running for a minute or two Circulation Mode If the spa is configured for 24HR circulation the heater pump generally runs continuously Since the heater pump is always running the spa will maintain set temperature and heat as needed in Ready Mode wi...

Page 22: ...reset when water is below 108 f 42 2 C See Flow Related Checks below A Reset Message may Appear with other Messages Some errors may require power to be removed and restored Flow Related Checks Check for low water level suction flow restrictions closed valves trapped air too many closed jets and pump prime On some systems even when spa is shut down some equipment may occasionally turn on to continu...

Page 23: ...lar schedule e g every 30 days Clean the filter media as instructed by the manufacturer Appears on a regular schedule e g every 30 days The Residual Current Device RCD is an important safety device and must be tested on a regular basis to verify its reliability Every user should be trained to safely test the RCD associated with the hot tub installation An RCD will have a TEST and RESET button on i...

Page 24: ... Limited Warranty becomes void if the spa is placed in commercial application Guarantee of the insulating cover Canadian Spa Co guarantees that the cover the purchase is free from defects in materials and workmanship Where the cover is exposed to strong external influences such as extreme weather conditions regular maintenance or protection is essential Canadian Spa Co warrants the cover for the p...

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