Quick IWL255 Merchant Operator Guide
|
6 of 6
Multiple Merchant Selection
Multiple merchant selection will occur for purchase, cash out, refund, preauthorisation and completion transactions when
the multiple merchant function is enabled on the terminal. It will occur after the card details are captured or the entry of
transaction amount and tips, whichever occurs first.
Store and Forward (SAF)
Store and Forward (SAF) is the ability to process offline transactions.
The PINpad will display ‘SAF’ in the top right hand corner of the screen to indicate that one or more entries are in the store
and forward memory of the terminal.
“Settlement Sending Stored Transactions” is displayed if a settlement is triggered and there are SAF entries that need to be
forwarded to the Bank.
“Sending Stored Transactions” is displayed when a stored transaction is sent online after the idle timer has been triggered or
the cumulative totals report has been requested.
When a transaction that exceeds your floor limit is performed in the SAF mode, an authorisation number will need to be
obtained by calling the authorisation centre.
Charging the Battery
When does the battery need to be charged?
◆
On initial start-up, charge the battery for 16 hours.
◆
Thereafter, charge for 4 hours if charging by base and 6 hours if charging
by USB cable.
◆
When used daily, the terminal recharges its batteries each time it is placed
on its base, or each time the traveller charger is connected. Charging is
automatic.
How can the battery be charged?
◆
Using the base
-
Place the terminal on its base
-
Check if the battery symbol is flashing or moving (=battery charging)
Note:
Make sure to switch off the terminal when not in use for extended periods but remember to power it back up when
charging. Do not keep your terminal permanently connected to the mains power.
Support
For support, please call the dedicated CBA merchant helpdesk on
1800 022 966
, 24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready.
-
Terminal ID (located at the top of your merchant receipt)
-
Trading name
-
Trading address
-
Trading phone number
For authorisations on all over floor limit manual debit card transactions, please call
1800 813 700.
For authorisations on all over floor limit manual credit card transactions, please call
13 26 36.
For stationery orders please visit
https://eftposstationery.evolveshop.com.au
or call
1800 230 177.
For more information on this terminal and other CBA merchant services, please visit
commbank.com.au/business/merchant-services
CBA2900 270315
