CBA3002 090120
IPP350 Quick Merchant Operator Guide
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Cashout
1. Initiate a cashout transaction on the POS
2. Swipe or insert the card
3. Select the account by pressing the function keys
below the CHQ or SAV text
4. Enter PIN and press [OK]
5. Wait for processing to be completed
6. Transaction is approved
7. Remove card when prompted
Tipping – On-Screen Tipping
1. Initiate transaction on the POS
2. Enter tip amount
3. Select the account by pressing the function key
below the CHQ, SAV or CR
4. Enter PIN or press [OK] for signature
5. Merchant copy of the receipt is printed
6. Remove card when prompted by the terminal
Tipping – Contactless Tipping
1. Initiate transaction on the POS
2. Enter tip amount
3. Select the account by pressing the function key
below the CHQ, SAV or CR
Refund
1. Initiate a refund transaction on the POS
2. If prompted by the terminal, enter the operator
password or the manager password and press [OK]
3. Swipe, insert or tap the card
Note:
Remainder of refund transaction flow is the same
as that of a purchase transaction
MOTO (Mail Order / Telephone Order)
MOTO is the ability to process credit card transactions
when the card is not present.
Note:
MOTO processing functionality is not
automatically available; it is enabled/disabled from
CommBank TMS, but must be supported by the POS.
1. Initiate a MOTO transaction (enter the complete
card number, expiry date, and CCV) on the POS
2. Enter manager or operator password to authorise
the MOTO transaction.
3. Transaction type defaults to Credit, press [OK]
4. Wait for processing to be completed
5. Transaction is approved
How to obtain a duplicate receipt
This request is actioned from the POS. Allows you
to reprint the last completed transaction, showing
all details of the transaction including whether the
transaction was approved.
Manager and Operator Password
1. Press [Func]
2. Select Option 2 – Terminal
3. Enter the Manager Password
4. Select Option 2 – Passwords
5. Select Option 1 – MANAGER to change the Manager
Password or Option 2 – OPERATOR to create a new,
or change an existing Operator Password
6. Enter the password and press [OK]. Repeat to
confirm the new password.
Setting the manager refund limit
1. Press [Func]
2. Select Option 1 – EFTPOS
3. Enter the Manager Password
4. Select Option 3 – Special Functions
5. Select Option 1 – Refund Limit
6. Select Option 1 – Operator to set the Operator
Refund Limit or Option 2 – Manager to set the
Manager Refund Limit
Settlement – Manual Settlement
1. Initiate settlement on the POS
2. Wait for processing to be completed
3. Settlement report is printed
Note:
The terminal can also typically be set via the POS
to automatically settle every day at a particular time.
Auto-Settlement cannot occur between 22:00 and 0:00
AEST.
Pre-Settlement / Cumulative Totals
Pre-Settlement /Cumulative Totals indicate the
amount transacted through the terminal since the last
reconciliation was processed.
1. Initiate pre-settlement on the POS
2. Wait for processing to be completed
3. Pre-settlement report is printed.